FAQ: Password change over LDAP on Read Only Domain Controller Servers

Question : Can customer change password over LDAP when using Read only Domain controller RODC? Answer : Password change is not possible on RODC servers. Note: We support referrals only for group extraction, it might not be applicable for password resets. For information on password change in a...

PVS target on ESXi hardware v10 and v11, fails to boot at "Starting Windows"

Target Devices Failing to boot,hanging at "Starting Windows" Wireshark trace shows Single IO phase of boot but BNIStack driver does not get loaded and no MIO Phase starts...

How to Load Balance XenMobile Server Admin Portal

This article will guide you to load balance the XenMobile admin portal running on port 4443. Load balancing the admin portal will ease your XenMobile administration when you have cluster of XenMobile servers with which you can access the admin portal using one single load balancing IP instead of...

App Layering Recipe For Google Chrome 2.6 or Later

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

UserProfileManger.exe periodically crashes while UPM 5.8 running in a Windows 32-bit OS

While running UPM 5.8 in a Windows 32-bit OS, customer may suffer a periodical UserProfileManger.exe crash, every 7 days exactly. Windows Application Event will log event 1000 for that crash with exception code 0xc0000005, which indicates memory Access Violation...

Citrix Provisioning: How to update a vDisk – Versioning Method

How to update any vDisk using versions without any downtime...

Difference between Fast Clone and Full Clone

Q : When using Machine Creation Services to create a Machine Catalog containing desktop OS VMs, you can now choose whether MCS provisions thin fast copy clones or thick full copy clones. What's the difference between them? Ans Since Machine Creation Services MCS was first released in XenDesktop...

Error: "You have not chosen to trust...'' When Launching Applications Using Citrix Receiver Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users may receive the following error when launching an application with Receiver for Windows 4.7,...

proxy server seeing Android traffic from client IP

Your proxy server may see the client IP from Android devices where as iOS it sees and expects the subnet IP of the NS. How to filter traffic using the Subnet IP address for Android Devices?...

Support Process for Thin Client Related Issues

Thin Client Devices and related Operating Systems represent an important partnership between hardware manufacturers and Citrix in the Virtualization and Remote Workspace. When a Thin Client is part of a customer's deployment Citrix Support will troubleshoot to furthest the extent of our ability t...

Cannot open PDF files downloaded from Secure Web

Issue: Error while opening a PDF file from Secure Web: "Invalid PDF format."...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...

Secure Hub Error : Security policy does not allow to connect on Android devices

This article explains on how to troubleshoot the errorSecurity policy does not allow you to connect on Android devices Log analysis : Below error could mean that user is entering an expired pin. "WARNING 3","SHTP:java.io.IOException: Connection failed, status=400 subcode=HTTP/1.1 400 SHTP0005:...

Error: “Connection to PVS Soap Server Failed” While SCOM Management Server Tries To Communicate with PVS Servers

Getting the following error when running: Check Requirements and Configuration for Citrix MPPVS: On PVS server search for below logs: C:\ProgramData\Citrix\Provisioning Services MP Agent\mppvsagt.log says “Security Support Provider Interface SSPI authentication failed” On Event viewer seeing logs...

How to Add a Domain Admin Group to Local Admin Group Using Role Based Access Control on XenMobile

This article describes how to add a group of domain admins to the local admin group within XenMobile Server so they have access to the console...

How to Collect Client VPN Logs for ADC Gateway

This article describes how to collect VPN logs from Windows XP, Windows Vista, Windows 7, or Windows 8 for analyzing VPN connection issues in an ADC Gateway appliance...

XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to View NetScaler SNMP Trap Details on NetScaler MAS

This article describes how to view NetScaler SNMP trap details on NetScaler MAS. Background You can now view the details of each SNMP trap received from NetScaler instances to the NetScaler MAS server on the Event Settings page. For a specific trap received from your instance, you can view the...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

PVS Servers randomly became offline

PVS servers were randomly offline and then recover automatically. The issue could happen several times a day on different PVS server. When PVS server was offline, sometimes we saw Streamprocess event 11 logged in event log, but sometime not...

Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio

New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...

NetScaler is forcing the SSL connection on sites browsed with Secure Web

Web Links for HTTP resources attempting to connect via Secure Web over HTTPs and failing as resource does not exist on HTTPs...

Troubleshooting Secure Mail Issues with iOS Push Notifications

This article discusses how to diagnose and fix issues related to Secure Mail push notifications on iOS devices. Background Push notifications for Secure Mail allow users to receive updates when the app refreshes, and notifications about email and calendar activitythrough the Apple Push Notificati...

Changing DNS information on App layering ELM - 4.x

In 4.x, you cannot update DNS information by going to port 5480 MAIPAddress:5480...

OSPF is not advertising SDWAN routes to connected Router

OSPF configured on SDWAN 1K. OSPF is up between the MCN and next hop router. All of the virtual paths are up, but the MCN not advertising SDWAN routes into OSPF...

Unable to create an SR from a CIFS share containing DFS Targets

Unable to create an SR from a CIFS share containing DFS Targets. When trying to create the SR XenCenter gives an error: Unable to mount the directory specified in device configuration request The following errors can be seen in the logs: daemon.log Apr 6 10:35:04 dubvdodxa65-5 cifs.upcall: unable...

How to Hide a Store from Being Listed During Discovery with Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information To stop a Store from being listed during the Discovery process with Receiver change the properties of th...

How to disable Workspace Control Session Roaming on Citrix Virtual Apps and Desktops

This article describes how to disable workspace control session roaming from occurringon Citrix Virtual Appsand Desktops...

Change of Expired LDAP Password on NetScaler During Log On Fails Intermittently

Changing the expired LDAP password at the time of user login via NetScaler Gateway due to password-expiry may fail and demonstrate itself on the login page as: "Incorrect credentials. Try again." or "Cannot connect. Try connecting again." ifEnhanced Authentication Feedback is enabled: At the time...

License server 11.14 - Cannot display the webpage

Unable to open Citrix License Administration console in IE brower, you will get below error: "The Page cannot be displayed"...

The Network Connections folder in Windows is empty

The "Network Connections" folder in Windows is empty...

Using Task Scheduler to automate the collection of CDF traces

It gets difficult at times when we need to capture CDF traces for a specific period of time. We have different tools like CDF Control, Scout and CDF Monitor, however it requires manual intervention to start and stop the traces and yet there are chances that the traces might get over-written if yo...

PVS 7.13: XenServer PVS-Accelerator Introduction and Requirements

Note : This feature is only available in XenServer 7.1 and PVS 7.13 or later. XenServer PVS-Accelerator feature offers additional capabilities for customers using XenServer and Citrix Provisioning Services PVS. With this feature, the read requests from a PVS target device can now be cached on eac...

StoreFront SAML Troubleshooting Guide

During the installation and configuration of the SAML functionality introduced with StoreFront 3.9, there are various items to be aware of when performing a successful configuration. Although there are other issues you might encounter, this document will try to provide direction to help resolve...

How to Generate a Crashdump from an Unresponsive XenServer 7

This article describes how to generate a crashdump from an unresponsive XenServer 7. If XenServer crashes, the running kernel can migrate into a special memory area which is based on kexec functions that loads a special kernel without the need for a server cold restart. This new kernel attempts t...

How to configure Pass-Through authentication for Storefront with Internet Explorer

This article describes how to configure Single Sign-on authentication to XenApp/XenDesktop using Internet Explorer. After configuring Single Sign-on, users will be able to connect to their Storefront published applications and launch XenApp/XenDesktop sessions without having to enter their...

How to create an SSL Listener/Server Certificate for Citrix Endpoint Management

This knowledge base article guides users through the process of generating an SSL/Server certificate for Endpoint Management 10.x on a Windows server...

Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...

StoreFront : Configure Resource Filtering To Allow Desktops And Application To Be Filtered On StoreFront

When Filtering keywords are set incorrectly on Desktops, Enumeration will fail and Desktops will not be filtered accordingly. This feature was introduced in StoreFront 2.5...

HTTP Open Redirect Vulnerability in License Server

This article explains the steps required to apply the manual workaround for the issue described in CTX219885 – Open Redirect Vulnerability in Citrix License Server for Windows and License Server VPX. This article is available on our website at the following address:...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...

Unable to disable receiver App Shorcuts from Appearing on Desktop or Start Menu

Icons will still show on end user Desktop Windows OS and Start Menu...

How to Configure NetScaler Gateway and Microsoft Intune (MDM) for Single Factor Authentication

Background The integration of Microsoft Intune with NetScaler Gateway provides best-of-class application access and data protection solution offered by Citrix NetScaler Gateway and Intune. You get the most complete suite of secure productivity apps, including: email calendar contacts note-taking...

Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...