XenMobile : DEP enrollment failing with an Error "Invalid Profile"

While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...

Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0

A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...

How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

Issue: Unable to map the network drive via SDWAN from Windows 10 Clients

Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...

"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"

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The XenMobile server is not sending the required intermediate certificate

Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...

App Layering - PVS Blue Screen SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CVhdMp.sys)

The BSOD SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys is seen when booting up a VM in PVS using an App Layering image. It is also possible to just simply get a BSOD with a Stop Code of 0x0000007B. However, this is fairly generic. If you see this stop code and "ERROR: BNIStack failed, network stack...

NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed

NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Citrix NetScaler Application Delivery Controller and NetScaler Gateway Multiple Security Updates

Description of Problem A number of vulnerabilities have been identified in supported versions of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway. The following vulnerabilities have been addressed: CVE-2018-6810: Citrix NetScaler Application Delivery Controller ADC and...

vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

CVE-2018-5314 - Authentication Bypass Vulnerability in Citrix NetScaler Application Delivery Controller (ADC) and NetScaler Gateway

Description of Problem A vulnerability has been identified in the management interface of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway that, if exploited, could allow an unauthenticated attacker with access to the NetScaler management interface to bypass authenticati...

Secure Hub Authentication Loop with Pin configured

The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...

Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...

Storefront ErrorCode=65150 : An SSL connection to the server couldn't be established because the server's certificate was not trusted.

When youopen Citrix Receiver inside the Desktop VDA ICA Session, youdon’t get the Login prompt even because youget an error while connecting to the Store which points to the NS LB VIP. You cansee errorCode=65150 : An SSL connection to the server couldn't be established because the server's...

How to use and troubleshoot NVIDIA vGPU XenMotion with XenServer

This article provides the methods to use and troubleshoot NVIDIA vGPU XenMotion feature...

Moving from Unidesk to Citrix App Layering

Although they are based on the same layering technology, Unidesk version 2 and 3 are very different from Citrix App Layering formerly Unidesk version 4. This document lays out the major product differences for exiting version 2 and 3 customers to help them understand those differences and plan fo...

How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management

After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...

How to Enroll Windows 10 Desktops/Laptops to XenMobile

This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...

How to Verify Password for an Encrypted SSL Certificate Key File

This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...

PVS Imaging wizard failed to run on master target device

Error 1: PVS Imaging wizard failed to run with below error on master target device : The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer Error 2: imagingwizard.exe crashed when calling the following method: System.String.FormatSystem.IFormatProvider,...

Receiver 4.9 - Receiver configured with SSON constantly prompting for login when connected to external network

Citrix receiver for Windows 4.9 on Windows 10 client is constantly prompting for username and password when users are connecting from external network. This issue does not happen on Windows 7 with an older Citrix receiver installed. Citrix receiver functions normally when the client is connected ...

Resetting the root password on the ELM or legacy Unidesk appliances

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App Layering 4.X - how to change ELM appliance administrator password

App Layering 4.X - how to change ELM appliance administrator password...

How to Reset nsroot Password on NetScaler Console

Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...

No Data Recorded on NetScaler MAS Analytics

No data recorded on NetScaler MAS analytics...

Syslog Events Not Recorded on Syslog Page of NetScaler MAS

Syslog events not recorded on syslog messages page of NetScaler MAS...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...

HDX Insight Data Not Captured by NetScaler MAS

Citrix ADM, formerly NetScaler MAS HDX Insight data not captured by NetScaler MAS...

NetScaler MAS Analytics Insight is Working But Some User Sessions or Data is Not Captured

NetScaler MAS Analytics Insight is working but some user sessions or data is not captured...

Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS

Instances are in Red or Yellow state on NetScaler MAS...

Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS

Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...

NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler

NetScaler MAS does not send emails when traps are generated on NetScaler...

Troubleshooting Gateway Insight on NetScaler MAS

Troubleshooting Gateway Insight on NetScaler MAS...

GEO Mapping Issues on NetScaler MAS

GEO mapping issues on Citrix ADM...

Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS

Unable to see all the virtual servers that are present on an instance using NetScaler MAS...

How to use NetScaler appliance to avoid Layer 7 DDoS attacks

This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...

ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node

The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...

How to configure Pre-loaded bookmarks in Secure Web

XenMobile administrators can configure pre-loaded bookmarks through SecureWeb policies. This article aims to provide the format required for the same...

How to assign VLANs to Targets created in PVS

This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...

Secure Web with PAC File unable to authenticate fails with http 407 error

While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...

Application Crashes in Desktop Session When Using a Touchscreen Client

If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...

How to View Active Users Sessions Connected to Specific Citrix Gateway vServers

This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...

How to Install and Collect ADB logs on android device

Requirement is to download the ADB software in order to take real time logs from the Android device...

Receiver For Windows - 4.10.1 -  Published application stops immediately after it is launched

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

COM Port Redirection: How to map a client COM port to a server COM port

LPT and COM port settings are configurable via Studio in XenApp / XenDesktop 7.9 or newer. In versions 7.0 through 7.8, these settings were only configurable using the registry. For more information, see Port redirection policies in Citrix Documentation. Client COM port mapping allows devices...

Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...