Secure Hub Authentication Loop with Pin configured

The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...

Storefront ErrorCode=65150 : An SSL connection to the server couldn't be established because the server's certificate was not trusted.

When youopen Citrix Receiver inside the Desktop VDA ICA Session, youdon’t get the Login prompt even because youget an error while connecting to the Store which points to the NS LB VIP. You cansee errorCode=65150 : An SSL connection to the server couldn't be established because the server's...

How to use and troubleshoot NVIDIA vGPU XenMotion with XenServer

This article provides the methods to use and troubleshoot NVIDIA vGPU XenMotion feature...

Moving from Unidesk to Citrix App Layering

Although they are based on the same layering technology, Unidesk version 2 and 3 are very different from Citrix App Layering formerly Unidesk version 4. This document lays out the major product differences for exiting version 2 and 3 customers to help them understand those differences and plan fo...

How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management

After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...

How to Enroll Windows 10 Desktops/Laptops to XenMobile

This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...

Receiver 4.9 - Receiver configured with SSON constantly prompting for login when connected to external network

Citrix receiver for Windows 4.9 on Windows 10 client is constantly prompting for username and password when users are connecting from external network. This issue does not happen on Windows 7 with an older Citrix receiver installed. Citrix receiver functions normally when the client is connected ...

How to Verify Password for an Encrypted SSL Certificate Key File

This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...

PVS Imaging wizard failed to run on master target device

Error 1: PVS Imaging wizard failed to run with below error on master target device : The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer Error 2: imagingwizard.exe crashed when calling the following method: System.String.FormatSystem.IFormatProvider,...

Resetting the root password on the ELM or legacy Unidesk appliances

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App Layering 4.X - how to change ELM appliance administrator password

App Layering 4.X - how to change ELM appliance administrator password...

Troubleshooting Gateway Insight on NetScaler MAS

Troubleshooting Gateway Insight on NetScaler MAS...

Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS

Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...

Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS

Unable to see all the virtual servers that are present on an instance using NetScaler MAS...

Syslog Events Not Recorded on Syslog Page of NetScaler MAS

Syslog events not recorded on syslog messages page of NetScaler MAS...

GEO Mapping Issues on NetScaler MAS

GEO mapping issues on Citrix ADM...

NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler

NetScaler MAS does not send emails when traps are generated on NetScaler...

HDX Insight Data Not Captured by NetScaler MAS

Citrix ADM, formerly NetScaler MAS HDX Insight data not captured by NetScaler MAS...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...

NetScaler MAS Analytics Insight is Working But Some User Sessions or Data is Not Captured

NetScaler MAS Analytics Insight is working but some user sessions or data is not captured...

No Data Recorded on NetScaler MAS Analytics

No data recorded on NetScaler MAS analytics...

How to Reset nsroot Password on NetScaler Console

Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...

Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS

Instances are in Red or Yellow state on NetScaler MAS...

How to use NetScaler appliance to avoid Layer 7 DDoS attacks

This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...

ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node

The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...

How to configure Pre-loaded bookmarks in Secure Web

XenMobile administrators can configure pre-loaded bookmarks through SecureWeb policies. This article aims to provide the format required for the same...

Application Crashes in Desktop Session When Using a Touchscreen Client

If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...

How to assign VLANs to Targets created in PVS

This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...

How to View Active Users Sessions Connected to Specific Citrix Gateway vServers

This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...

Secure Web with PAC File unable to authenticate fails with http 407 error

While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...

How to Install and Collect ADB logs on android device

Requirement is to download the ADB software in order to take real time logs from the Android device...

Receiver For Windows - 4.10.1 -  Published application stops immediately after it is launched

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...

COM Port Redirection: How to map a client COM port to a server COM port

LPT and COM port settings are configurable via Studio in XenApp / XenDesktop 7.9 or newer. In versions 7.0 through 7.8, these settings were only configurable using the registry. For more information, see Port redirection policies in Citrix Documentation. Client COM port mapping allows devices...

SDX backups not being transferred back to MAS appliance

Backups seems to be started on SDX but not getting transferred to MAS. You can see the backups are created on the SDX but they are never transferred back to MAS server. Backups present on the SDX: You will see these errors in the MAS logs: mpsconfig.log: Thursday, 11 Jan 18 07:41:33.394 +0100 Err...

Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."

You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...

Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration

This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...

Citrix Provisioning Services: Slow Login Performance with Windows 10 VDA Machines

When we are using Windows 10 Target Devices with Provisioning Services, we have observed long login times in RDP/Console/ICA as well as slow performance when we are in the Desktop Session. System Interrupts are observed to consume high CPU at the same time, locally installed applications takes lo...

AppLayering 4.x - Unable to Publish Image to PVS - The operation timed out

When trying to publish an image in PVS, you will see the following error: 2017-11-15T16:04:11.104Z ERROR: pvs-connector/10307 on localhost.localdomain: reqNum=1663 c33700a0-ca47-11e7-af9c-83455e914109 - Operation 'pvs:UploadDiskOperation' has failed: Failed copying file to D:\xxxx\xxxxxxxxxx.vhd...

Failed to Publish Image to PVS server, Unidesk Agent error: "The specified service does not exist"

When publishing a Citrix App Layering image to PVS, you might get an error like this - Error: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. You may also see 'Access is Denied'. This is recorded in the Unide...

How to troubleshoot the Citrix Provisioning Services server

Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...

Windows 10 PVS target devices experience poor performance

After capturing a Windows 10 vdisk you might experience below par performance when streaming the vdisk to the target device. The issue can manifest in a number of ways, for example: 1. Long time to capture the vdisk. 2. Slow boot/login times. 3. Slow file transfer speeds compared to other...

NAT with SD-WAN explained with Case study

Assistance required with NAT configuration...

PVS 7.15 - Unable to boot target devices due to TFTP timeout error

While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...

Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

Notice of Change Announcement for NetScaler SD-WAN 1000-WS (Windows Server Edition), 4000-WO (WAN Optimization Edition) and 5000-WO (WAN Optimization Edition)

Citrix Systems, Inc. announces End of Maintenance for Citrix ADC NetScaler SD-WAN 1000-WS Windows Server Edition, 4000-WO WAN Optimization Edition and 5000-WO WAN Optimization Edition appliances. The tables below explain the Citrix NetScaler SD-WAN lifecycle management milestones as well as...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway

How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...