Receiver install error "DVCRenderingAdapter.dll failed to register"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While installing Receiver, users may encounter an error like: "DVCRenderingAdapter.dll failed to...

XenMobile Loses Delivery Groups Association After Changing Group Names in Active Directory

After changing Active Directory group names, XenMobile Server can't see the users in the correct groups...

Users unable to launch the published desktops and applications - XML errors on StoreFront servers

Event ID 0, Task Category 12346: No available resource found for user [email protected] when accessing desktop group "Remote Desktop - ABCXYZ". This message was reported from the Citrix XML Service at address http://xxx.yyy.zzz/scripts/wpnbr.dll NFuseProtocol.TRequestAddress. Event ID 28, Task Category...

How to regulate Network traffic flow to assure a certain level of quality of service (QoS)

This article describes howTraffic shaping allows you to regulate the network traffic flow to assure a certain level of quality of service QoS...

Unable to Sign On to SecureHub

Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...

FAQ: NetScaler SD-WAN Installation and Upgrade

Q: Can I downgrade a NetScaler SD-WAN 4000/5000 appliance to an earlier software release? A : A NetScaler SD-WAN 4000/5000 appliance cannot be downgraded to an earlier release.The appliance should have to be factory reset and provisioned again from scratch. For example, if an appliance is running...

Error: "Propagation failed on one or more servers" when you attempt to propagate changes to StoreFront Server Group

Consider the following scenario. You have two or more StoreFront servers in the Server Group. When you attempt to propagatechanges to the StoreFront Server Group, it might fail with the error: "Propagation failed on one or more servers " as shown in the screenshot below: Additionally, following...

Error: "Network staging validation failed." When Applying Configuration to NetScaler SD-WAN

The following error is displayed when uploading the site configuration tar.gz file on NetScaler SD-WAN: Software package for NetScaler SD-WAN 1000 is missing. Network staging validation failed...

How to change the SSL ciphers from XenMobile server.

Procedure to changethe SSL ciphers from XenMobile server...

NetScaler SD-WAN Path Continuously Flipping Between GOOD/BAD/DEAD on WAN Links

Something to observe here is whether the GOOD/BAD/DEAD is occurring while the link is idle, or while the link is under load traffic. The following information covers all cases, but this is the "most common root cause" for each scenario: Idle - speed/duplex mismatch, ARP issue, IPS/IDS device and ...

User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"

If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...

StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL

Renaming the browser tab name when browsing the SFWeb URL...

FAQ : Enterprise Application Silent Installation

Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...

Workspace Environment Management (WEM): Active Directory search improvements in WEM 4.6

Introduction The Active Directory AD system built into the WEM Administration Console and WEM Infrastructure Server has been refactored in WEM 4.6 to improve performance and stability. Although AD searches performed by the WEM Console and WEM Infrastructure server in previous WEM versions have...

How to configure RADIUS authentication on NetScaler SD-WAN

This article outlines the steps to configure Radius authentication on NetScaler SD-WAN...

Windows 2016 Target Devices are not booting after upgrade to Provisioning Services 7.15.1 or 7.16

After upgrading Windows2016 Target devices from Provisioning Services 7.15 to 7.15.1 or 7.16, the device could be stuck at Windows logo or black screen at boot time...

FAQ: Can we disable FaceID as passcode for Secure Hub on iPhone X?

Q: Can we disable FaceID as passcode for Secure Hub on iPhone X? A: Face ID feature uses the same APIs as the Touch ID feature on Apple devices. Currently we have the option to disable FaceID/TouchID for unlocking the devices using restrictions policy. However, we cannot restrict the iCloud or...

Unable to Enroll with SecureHub - Error: "Invalid Credentials"

Users unable to enroll device in XenMobile Error: "Invalid Credentials" Other users are able to enroll on the affected device, however the affected user is unable to enroll...

AppLayering 2.x: Increase the Size of an App Layer Disk in Unidesk

This article describes how to increase the disk size of an App Layer...

How to Sysprep PVS images before they are streamed to Target Devices.

Question: Is needed to run Sysprep on PVS images? Answer: It is not needed to run Sysprep on PVS/MCS images since they both have their own version/method built-in to Sysprep the images. Also, it is not recommended to run Sysprep on PVS or MCS machines since it is not needed...

XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"

When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...

SecureMail: Unable to send emails "You cannot send the mail"

Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...

Understanding Workspace Environment Management (WEM) System Optimization

The WEM System Optimization feature is a group of settings designed to dramatically lower resource usage on a VDA on which the WEM Agent is installed. These are machine-based settings that will apply to all user sessions. Managing Servers with different Hardware Configurations Sets of VMs may hav...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

PVS image published from App Layering gives a BSOD with inaccessible boot device error

When booting an image in PVS that was published via App Layering, you may receive a BSOD with theINACCESSIBLE BOOT DEVICE error...

StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...

XenMobile: Usage of iPhone X FaceID feature

Question: Is the iPhone X feature of FaceID supported in XenMobile? Answer: Yes, FaceID authentication is supported with XenMobile. iPhone X FaceID uses the same APIs as the Touch ID feature in other iOS devices. Question: Will there be merge of both functions Touch ID and FaceID, since it depend...

How to track and locate device on Xenmobile

Question: How to track and locate the device on XenMobile Answer: XenMobile tracks all of the device's location after customers' send the locate request. It would report the last known location of the device when the GPS is on. For more reference please refer the following article :...

How to check MAC address for interfaces of SDX device

To find the mac address for SDX device interface...

How to generate a complete crash dump file or a kernel crash dump file in vSphere by using an NMI from the ESX host

When you have a computer that is frozen but not crashing, you might need to have an analysis done on a DMP file produced while the machine is in its hung state. You may want to use the CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut to generate a crash dump file. This shortcut may be useful in...

"Incorrect username or password" on Secure Mail after Exchange Server upgrade to 2016 CU8

Since the exchange server was upgraded from Exchange 2016 to Exchange server 2016 CU8, users are facing 2 issues as below. 1. Existing users are unable to sync e-mail. 2. New users are unable to logon...

"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10

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NetScaler SD-WAN vWAN: How to configure NAT for Traffic from Internet to LAN (Outside to Inside)

To configure Destination NAT for Traffic from Internet to LANOutside to Inside Destination NAT changes thedestination address in IP header of a packet. It may also change thedestination port in the TCP/UDP headers.The typical usage of this is to redirect incoming packets with a destination of a...

Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0

A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...

[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway

This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...

XenMobile : DEP enrollment failing with an Error "Invalid Profile"

While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...

How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...

[Citrix Gateway Trace Study] – LDAP Authentication

This trace study looks at how LDAP authentication to the Citrix Gateway works, using a user called "garyca" as an example. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 LDAP/AD server:192.168.0...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

Issue: Unable to map the network drive via SDWAN from Windows 10 Clients

Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...

App Layering - PVS Blue Screen SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CVhdMp.sys)

The BSOD SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys is seen when booting up a VM in PVS using an App Layering image. It is also possible to just simply get a BSOD with a Stop Code of 0x0000007B. However, this is fairly generic. If you see this stop code and "ERROR: BNIStack failed, network stack...

The XenMobile server is not sending the required intermediate certificate

Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...

"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"

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NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed

NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Citrix NetScaler Application Delivery Controller and NetScaler Gateway Multiple Security Updates

Description of Problem A number of vulnerabilities have been identified in supported versions of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway. The following vulnerabilities have been addressed: CVE-2018-6810: Citrix NetScaler Application Delivery Controller ADC and...

vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

CVE-2018-5314 - Authentication Bypass Vulnerability in Citrix NetScaler Application Delivery Controller (ADC) and NetScaler Gateway

Description of Problem A vulnerability has been identified in the management interface of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway that, if exploited, could allow an unauthenticated attacker with access to the NetScaler management interface to bypass authenticati...

Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...