Password settings in Web.Config file for PNAgent changes automatically when "Configure XenApp Services Support" Console is opened in Storefront Snapin.

You have modified web.config file manually or using EnablePnaForStore.ps1 for PNAgent site for the Password Options. When you open "Configure XenApp Services Support" Console and click OK on it, the settings change back...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

Update CItrix license server

Question :Can we update Citrix License Server virtual appliance Version 11.10.Current CLSVA version: 11.10.0 build 12002 require 256 MB memory space.Desired latest CLSVA version: 11.13.1 build 15100 require 512MB memory space. Answer :Upgrading Citrix License Server Virtual applianceCLSVA cannot ...

How to Collect SSR for Citrix Insight Services (CIS) Using the CLI in Citrix Hypervisor 8.2 CU1

How to Collect Data for Citrix Insight Service CIS using the CLI in Citrix Hypervisor 8.2 CU1 and later without the use of XenCenter...

How to Change Desktop Icon for All Delivery Groups

This document outlines how to change Desktop Icon for All Delivery Groups in XD 7.X using storefront 2.X or 3.X. Changes If you are publishing both XenApp desktops and XenDesktop desktops you may want to change the default Xendesktop Icon to Custom Icon. XenDesktop desktop has the default icon as...

Active Directory functional level 2012 Support in PVS

PVS 7.6+- It is not specifically stated in the System Requirements for PVS: http://docs.citrix.com/en-us/provisioning/7-6/pvs-requirements.html, but it is supported. When deploying XenDesktop/XenApp 7.6 in your environment and using PVS 7.6 as a means of provisioning, settingthe Functional Level ...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

How to Use Middle Button Paste Between Linux VDA and Linux Receiver

Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...

Changing delivery group icons with storefront 3.0 or above in the environment.

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Unable to Delete NTUSER.DAT* Files When a User Logs off

Occasionally, when Delete Locally Cached Profiles on logoff policy is enabled on Windows 10 Redstone, or on Windows Server 2016, NTUSER.DAT files cannot be deleted when a user logs off...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

Storefront 3.5 - Error: There are no apps or desktops available for you at this time

Storefront 3.5 - Unable to get any desktop show up using the URL of storefront...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

Unable to Change Expired Passwords in Wyse Thin Client

When a user's password expire and they reach out to Internal IT support department,thepassword is changed for the user and ashot password is given. 2. When the user then enters his new password and instead of being allowed to log on and change his password, they get "Citrix Sign on failed". On...

Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."

Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...

How to Collect Xcode Logs

You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...

Receiver for Mac Support on macOS Sierra (macOS 10.12) Beta Builds

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Citrix Receiver for Mac team is working on product updates to support the upcoming release ofmac...

Netscaler Instances on SDX show less memory than allocated from within the SVM Console

Question: When I allocate RAM to a Netscaler instance on SDX, the Netscaler reports considerably less memory than is allocated. For instance, if I allocate 16gb, the Netscaler instance shows only 12gb allocated. Answer: This is an expected behavior. When NetScaler is started and is initializing t...

StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery"

While users attempt to connect to the Receiver for Web site and enumerate applications published, the page displays an error "Cannot Complete your Request". Below errors will be seen in the DebugView logs: Citrix.Web.DeliveryServicesProxy.ConfigLoader.DiscoveryServiceException: An error occurred...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication

You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

Restrict StoreFront to Only Use TLS 1.1 and Above

To restrict StoreFront to only use TLS 1.1 and above, complete the server OS registry modification as mention in the following Microsoft TechNet article - https://technet.microsoft.com/en-us/library/dn786418.aspxBKMKSchannelTRTLS11...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

How to manually join a new Controller to an existing site

Joining a new controller to an existing site...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

ICA Session Gets Disconnected When the Web Session Times Out

ICA session gets disconnected when the web session times out...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

Delete Users from XenMobile Database

For XenMobile environment 10.4 and below, we do not have the option to delete the user from the console.You will have to delete the user from the database manually. Use the following SQL query to delete all rows associated to a single user within XenMobile Server. Important! Ensure to back up the...

How to Publish Windows Explorer.exe with Specific Drives, Folders, or URLs

This article describes how to publish specific drives and folders as it is not recommended to publish Explorer.exe directly. Notes: Microsoft does NOTrecommend running Explorer.exe as a published application because the published Explorer.exe application runs as a separate process with restricted...

Error: "App Not Available" when launching iOS XenMobile Apps

When attempting to launch an MDX wrapped application, you will receive the error "App Not Available". This error is due to an invalid iOS Public App Store application description. The description that is pre-populated from Public App Store includes a datalink escape character that is not supporte...

Error: "javax.naming.CommunicationException: simple bind failed" while Binding LDAPS on XenMobile

The following error is displayed when binding LDAPS on XenMobile: LDAP communication error: javax.naming.CommunicationException: simple bind failed: domain-controller-binding-to:636 Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path buildin...

How to forward client IP to back-end server using "x-forwarded-for" header on Citrix ADC

To forwardClient IP to Back-End Server Using "x-forwarded-for" Header...

How to configure Desktop or Start Menu shortcuts With Citrix Receiver 4.x

Steps to configure Desktop or Start Menu shortcuts...

Error: "Virtual Disk is Owned By Control Domain" in XenServer

- Storage Repository shows a virtual disk attached to a "Control Domain" - VDIs cannot be deleted with errors that the VDI is not managed by this host. - Multipathing cannot be enable on the SR because the VDIs are not managed by this host...

How to Remove ovs-vswitchd Manager Permanently from XenServer Config

This article describes how to remove ovs-vswitchd manager permanently from XenServer config. Citrix Distributed Virtual Switch/Controller DVSC that connects to the open-vswitchd running on the XenServer DOM0 machines. DVSC is proved to cause some trouble with the Virtual Machines VMs. In...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

How to Reverse Image from a Virtual Disk to a Local Hard Disk with VMware ESX4

This article contains information about how to reverse an image from a virtual disk to a local hard disk with VMware ESX4. Background It is often necessary in a Provisioning Services environment to reverse an image to install a Citrix hotfix, change a driver, or do certain other tasks.To achieve...

Receiver pass through is failing with Storefront when we are trying to launch application across domains/forests.

We have two domains “Domain1.com" and "Domain2.com" in different forest. External two way trust relationship exists between 2 domains. XenApp and XML servers are in “Domain2.com" domain and Store front servers are in “Domain1.com" domain. Few users in "Domain1.com" domain is part of a global grou...

Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD

BUG0217580 addressed an SSH vulnerability CVE-2008-5161 involving CBC algorithms used in SSH connections CBC Mode Plaintext Recovery Vulnerability. The bug was reported when NetScaler 10.0 was still the newest version as NetScaler shipped with an affected version of OpenSSH. The NetScaler bug fix...

How to Import/Export vDisk

How to Import/Export vDisk...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

[FAQ]: Is ICA or CGP recommended on high latency links when traffic is being optimized?

Question: Is ICA or CGP recommended on high latency links when traffic is being optimized? Answer: CGP is recommended on high latency links because CGP has a fixed buffer size on the server and on long latency links, despite CB TCP optimizations, the server won’t send data faster its waiting for ...

Application Enumeration Fails When Connecting Through Windows App Receiver and NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Application enumeration fails when connecting through Windows App Receiver and NetScaler Gateway...

[FAQ] Netscaler LDAP uses which IP address as source

Netscaler LDAP uses which IP address as source, NSIP or SNIP Answer:- - nsldap.pl is a perl script and will use NSIP as source IP by default. - If the Netscaler has SNIP in the same subnet of the authentication server, Netscaler will communicatethrough SNIP. - And, if Netscaler and the...