NetScaler 11.1 - Services flap on VPX/Interface hangs observed on XenServer

Services flaps on VPX/Interface hands observed on XenServer...

Upload Failed due to an Internal Error - When Upgrade SD-WAN Center 9.0.0

When a customer attempts to upgrade their SD-WAN Center from 9.0.0 to versions 9.1.0 or above, they face the below error message in the GUI: Customer can also see the below error message in their browsers: Warning: POST Content-Length of 76632859 bytes exceeds the limit of 62914560 bytes in Unkno...

How to configure Monitor to check services status of RADIUS servers ?

Configure Monitor for RADIUS server...

Configuring Citrix StoreFront with the Secure Browser Service

This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...

SSL Handshake Fails When Server Name Indication (SNI) is Enabled on ADC

SSL handshake fails when Server Name Indication feature is enabled on NetScaler Server Name Indication aka SNI is an extension of the TLS protocol. For SNI to work, the server name in the client hello must match the host name configured on the back-end service that is bound to an SSL virtual...

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...

Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate

After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

StoreFront Logon Error "Your Request Could Not be Completed"

User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...

How to Run Packet Capture on NetScaler SD-WAN WANOP

This article describes how to run packet capture on NetScaler SD-WAN WANOP...

Using Android Enterprise (Android for Work) with Citrix Endpoint Management

Android Enterprise is a set of tools and services provided by Google as an enterprise management solution for Android devices. When you integrate Endpoint Management with managed Google Play to use Android Enterprise, you create an enterprise. Google defines an enterprise as binding between the...

Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway

The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...

Unable to enroll any device when using Certificate based authentication

Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...

Authentication Failure When Password Contains £ Character

Authentication for 401 based failure is observed only oniOS devices ,when the password contains £ character, it works for Form based authentication. Authentication for 401 and Form based is working fine without any issue on Android devices ,when the password contains £ character. Coming to RADIUS...

WEM Agent does not place icons on desktop at first logon

When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...

How to Configure Authentication at StoreFront using NetScaler Gateway - NetScaler Configuration

This article describes how to configure authentication at StoreFront using NetScaler Gateway - NetScaler Configuration...

WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker

Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

Guidance on configuring WEM settings per user/user groups

How to set up WEM configuration specifically for user/user groups...

How to debug icon cannot be displayed in storefront webpage

This article describes how to debug the issue of icon not be displayed in storefront web page...

How to collect ActiveSync device logs (EAS logs) from Exchange

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WEM SQL Database is growing to over 20 GB

WEM SQL Database is growing to over 20 GB ---...

Error : Certificate is Referenced by a CRL, OCSP Responder, vserver" When Deleting a Cert-key

Error : Certificate is referenced by a CRL, OCSP responder, vserver when trying to delete a cert-key even though it is not bound to any vserver , no links , OCSP present. Symptoms : The Citrix ADC may have broken the cert links and unlinked the certificate from vservers while attempting to delete...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

To delete two headers in HTTP Response

In certain cases, we do not want to parse the HTTP headers to the end Client. NetScaler can do this job by deleting the HTTP header received from the Server. We can use Rewrite feature of NetScaler to achieve this. Configuration AppExperts Rewrite. Step 1 : To remove HTTP header named "Server" CL...

Unable to access HDX apps from XenApp. Error "HdxSdkErrorDomain_Session error 8."

Unable to access the XA application. Error on the device : iPhone: "HdxSdkErrorDomainSession error 8." iPad: "The session launch ended; either the session was not visible to the user, or the ICA engine did not load properly"...

Provisioning services 7.x vdisk Imaging Procedure

To perform imaging sometimes after performing reverse imaging to create a new vDisk from a virtual machine on any residing hypervisor...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate

After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...

Citrix ADC Logs Collection Guide

This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

Error: "Your account cannot be added using this server address" When Adding Sites in Native Receiver

User without administrative privilege User1 installed receiver and later customer uninstalled receiver by switching to admin user User2 in the CMD prompt and then runningReceiver Clean-Up Utility tool in the CMD prompt with administrative privilege. Then following issue happened: 1. Receiver fail...

Unable to connect to VPN The server met an error. Please try again or contact your administrator

"The server met an error. Please try again or contact your administrator"...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

Limitations of NetScaler Gateway OPSWAT EPA Scan

NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

Smart Access Guide for NetScaler Gateway, StoreFront and XenDesktop

NetScaler Smart Access is an advanced feature of NetScaler Gateway. Usually, it needs to be used in the following 2 scenarios. 1. NetScaler End Point Analysis EPA is used. 2. Restrict user’s app/desktop visibility if the session is from NetScaler Gateway. In this document, I will focus on scenari...

Secure Hub not automatically installed on DEP/VPP enrolled iOS

Device is enrolled in DEP/VPP. Secure Hub is one of two required apps. The other app is installed, Secure Hub is not...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

Introduction to Citrix NetScaler SDX

Introduction to NetScaler SDX NetScaler SDX is a hardware-based Application Delivery Appliance for enterprise and cloud datacenters. It supports hosting of multiple NetScaler instances on a single hardware and can thus be used for the purpose of Multi-tenancy. NetScaler SDX Components 1. XenServe...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

Citrix Workspace App for Mac and Linux fail to Redirect Local printer to Citrix Sessions

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions runnin...

Error : Sync not permitted. Account doesn't have permission to sync with the mail server.

Error : Sync not permitted. You account doesn't have permission to sync with the mail server...

Certificate Based Authentication : Troubleshooting steps

3. . If the value forDS Mapper usage isDisabled , run the following command to enable it: netsh http add sslcert ipport=0.0.0.0:443 certhash=20c70a6c6e66c3f82cf6098b7bcd2859486ecd10 appid=4dc3e181-e14b-4a21-b022-59fc669b0914 certstorename=my verifyclientcertrevocation=Enable...

Citrix App Layering: Recipe IBM SPSS 21

Licensing Considerations The following information should be discussed with your IBM licensing contacts: Concurrent user network licensing for IBM SPSS packages. Usage of SPSS in a virtualized environment requires a licensing “addendum” and further cost. A physical server with current Java versio...

Change Token Signing Certificate Expiration Date

When using ADFS 3.0, the Token-Signing Certificate that is generated during setup is, and can be, a Self-Signed Certificate. By default, the Token-Signing Certificate will expire 1 year after it is created. It will also automatically roll-over 2 weeks before expiration if Certification roll-over ...

App Layering: Recipe for QuickBooks

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...