Frequently Asked Questions During NetScaler MAS Troubleshooting

Citrix ADM, formerly NetScaler MAS The following section lists some of the frequently asked questions during diagnosis and troubleshooting of NetScaler MAS issues: How to verify the NetScaler MAS build version using CLI and support file? How does MAS fetch all the dashboard related data from...

Support Process for Thin Client Related Issues

Thin Client Devices and related Operating Systems represent an important partnership between hardware manufacturers and Citrix in the Virtualization and Remote Workspace. When a Thin Client is part of a customer's deployment Citrix Support will troubleshoot to furthest the extent of our ability t...

How to Configure Microsoft MAK Volume Licensing in Provisioning Services Server

Configuration MAK in Provisioning Services Server...

Connection error XMM: An error occurred while getting provider information from the database.

XenMobile Mail Manager XMM when clicking "Test Connectivity" getting "Connection error: An error occurred while getting provider information from the database. This can be caused by Entity Framework using an incorrect connection string. Check the inner exceptions for details and ensure that the...

Receiver Crashes When Extending Full-Screen Display to Dual Monitors

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver crashes when extending full-screen display to dual monitors...

Error: "Stop error code 0x00000074 (BAD_SYSTEM_CONFIG_INFO)" When You Start VDI

The following error is displayed when you boot VDI: Stop error code 0x00000074 BADSYSTEMCONFIGINFO...

Device limit per user in Enrollment profiles not being enforced MAM-only

Enrollment Profiles has been set to limit users on specific delivery groups to a certain limit of devices per user. This should prevent people on these delivery groups from activating Secure Hub on more devices than they are allowed. However, these users are still able to activate with no...

Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

How to Collect Client VPN Logs for ADC Gateway

This article describes how to collect VPN logs from Windows XP, Windows Vista, Windows 7, or Windows 8 for analyzing VPN connection issues in an ADC Gateway appliance...

AD Account Lockouts Due to Citrix PIN Password Caching

After a password change at ActiveDirectory, users are seeing account lockouts. XenMobile was causing these lockouts as the password cached with Citrix PIN was not updated...

Nutanix AHV Connector Failure: "The storage container cannot be accessed"

Error observed: "The storage container cannot be accessed. Please check that the ELM is in the container's 'white list'. " When deploying App Layering to Nutanix AHV: You are able to "check credentials" on the left half of the connector screen successfully, and it enumerate templates and storage...

udadmin -list -a shows incorrect license usage for XenMobile

After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...

XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

Citrix Director: Could Not Establish Trust Relationship for the SSL/TLS Secure Channel

Director display in License Server section Cannot retrieve the data. Data source unresponsive due to configuration error. View Director server event logs for further information Checking the Application event log on the server running Director- logs event error: Event ID: 8 Level: Error Source:...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to View NetScaler SNMP Trap Details on NetScaler MAS

This article describes how to view NetScaler SNMP trap details on NetScaler MAS. Background You can now view the details of each SNMP trap received from NetScaler instances to the NetScaler MAS server on the Event Settings page. For a specific trap received from your instance, you can view the...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

Load Balancing and Monitoring Delivery Controllers

This article describes how to load balance the Desktop Delivery Controller via NetScaler with Connection Leasing...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

PVS Targets run chkdsk at boot after the vDisk has been modified

Every time a PVS Target Device boots from a vDisk the OS detects problems with the C: drive and automatically runs chkdsk at boot time. The following events might be observed in the Windows Event Log on the Target Device: Event Log: System Source: Ntfs Event ID: 55 Text: The file system structure...

Troubleshooting Secure Mail Issues with iOS Push Notifications

This article discusses how to diagnose and fix issues related to Secure Mail push notifications on iOS devices. Background Push notifications for Secure Mail allow users to receive updates when the app refreshes, and notifications about email and calendar activitythrough the Apple Push Notificati...

How to Remove Crash Dump File From a Crashed Red Marked Xenserver.

Remove Crash Dump File From a Crashed Xenserver...

How to add a Server Certificate as full chain certificate || XenMobile Server Certificate 10.x

This article shows how a server certificate is made as a full chain certificate...

Setting up a default landing page on Storefront 3.0

The article describes how to set the default landing page in x1 / 3.x on StoreFront 3.x...

Citrix Store Front 3.0 Unable to save favourites in Store Front

Unable to save favourites in Store Front...

Storefront 2.6 - users get "Error 500".

users get "Error 500"...

Changing DNS information on App layering ELM - 4.x

In 4.x, you cannot update DNS information by going to port 5480 MAIPAddress:5480...

How does LDAP Authentication work with Kerberos Impersonation SSO?

How does LDAP Authentication work with Single Sign On using Kerberos Impersonation? In this flow, the NetScaler is contacting the KDC after we purged tickets on the KDC, and the NetScaler. 1. The client makes a GET request to the LB vServer. 2. The LB vServer is configured with Form-based...

How to configure ADFS Claim Rules and StoreFront with Multiple Domains

How to configure ADFS Claim Rules and StoreFront with multiple domains?...

License server 11.14 - Cannot display the webpage

Unable to open Citrix License Administration console in IE brower, you will get below error: "The Page cannot be displayed"...

XenServer- Server are in maintenance mode

XenServer are not able to connect to XenCenter...

AppSense Environment Manager not personalizing apps

The AppSense Environment Manager can be used to personalize Unidesk Desktop features e.g. wallpaper across Desktops, but personalizing applications and fine-grained application management e.g. disabling printing from IE is not currently working out of the box. This is because AppSense only manage...

Windows 10 hangs during setup

Windows 10 will be imported but new desktop creation or adding layers may cause the Desktop to hang during Setup...

Problems activating PVS Target Devices configured for KMS licensing

Your PVS Target Devices are configured for KMS licensing, and after activating the first PVS Target device, activation of other PVS Target Devices devices fail. When you look more closely at the Target Devices you find that the devices all share the same CMID. This means that when building the...

Determining what device installation required a reboot

Determining what device installation required a reboot...

How to resolve "Unexpected inconsistency: Run fsck manually" error or when prompted to enter root password

An unexpected interruption in the operation of an ESX host or an underlying datastore in VMware can damage the root file systems of the Unidesk appliances CachePoint Appliances and the Management Appliance. This damage can prevent them from booting automatically. When an operational interruption...

How to remove "Ghost" NIC devices from Windows

Unidesk 2.X releases before 2.8.3:After Desktops have been backed up and restored to a new CachePoint, the NIC doesn't come up. Even after restarting to apply changes and rediscovering the disks, the driver does not appear to install correctly. This can also happen during layer changes on a...

Information : XenApp/XenDesktop Performance Counters

1. CitrixBrokerService 1. Application Cache Writes 2. Brokered Sessions 3. Database Avg. Transaction Time 4. Database Connected 5. Database Transaction Errors/sec 6. Database Transaction/sec 7. Deregistration Requests 8. Expired Launches/sec 9. Expired Registrations 10. Expired Registration/sec...

Session launches in HTML5 instead of native Workspace app/Citrix Receiver

When a user attempts to launch a session from the StoreFront website, the session would be launched automatically via Workspace app for HTML5 instead of native Workspace app...

How to Deploy and Troubleshoot ADC as a SAML IdP or SP

SAML is an authentication method which allows the Client to authenticate to a trusted third party before accessing protected resources. For a SAML setup, the authenticating party is called the Identity Provider IdP and the resource that the user is trying to access is called the Service Provider...

how to fix stale CIFS mounts on XenServer

how to fix stale CIFS mounts on XenServer...

How to configure Pass-Through authentication for Storefront with Internet Explorer

This article describes how to configure Single Sign-on authentication to XenApp/XenDesktop using Internet Explorer. After configuring Single Sign-on, users will be able to connect to their Storefront published applications and launch XenApp/XenDesktop sessions without having to enter their...

StoreFront SAML Troubleshooting Guide

During the installation and configuration of the SAML functionality introduced with StoreFront 3.9, there are various items to be aware of when performing a successful configuration. Although there are other issues you might encounter, this document will try to provide direction to help resolve...

How to Generate a Crashdump from an Unresponsive XenServer 7

This article describes how to generate a crashdump from an unresponsive XenServer 7. If XenServer crashes, the running kernel can migrate into a special memory area which is based on kexec functions that loads a special kernel without the need for a server cold restart. This new kernel attempts t...

How to Enable Password Expiration Notification on StoreFront 2.x

This article helps you configure StoreFront 2.x server to show password expiry warning message when you connect directly to StoreFront server...

Troubleshooting StoreFront Upgrade Issues

Unable to upgrade StoreFront...

How to rename items on StoreFront?

To rename items as per the requirement...

How to Enable App Interaction Between XenMobile Secure Mail and Microsoft Office Apps

This document will help you understand how the XenMobile managed Secure Mail application will use Microsoft Office application to open the attachments in a controlled and secured manner. Environment Machine| Details ---|--- Active Directory| Win 2012 Certificate Authority| NA SQL Database| MS SQL...