Gateway Insight Displays Multiple Failed Logins with Authentication Error "User not found"

Gateway Insight displays multiple failed logins with authentication error "User not found"...

How to Change IP Address of NFS Storage on XenServer

This article is designed to explain how to change ip address of NFS storage on XenServer...

Storefront 2302 CU2 - All Apps are now showing on initial landing page instead of categories view

After upgrading Storefront servers from 7.15 to 2302 CU2, user's now see all apps on the landing page rather than a category view...

How to Split web traffic between Citrix Secure Web and native browser

By default, all Secure Mail generated web traffic is processed with Secure Web. If you prefer to split those web traffic between Secure Web and native browser, you maycreate a list of URLs typically, internal domains via configuring an MDX policy in the Citrix Endpoint Management console called...

ICA application on MAC taskbar displays Citrix viewer icon instead of the application icon

Citrix Viewer icon seen in taskbar instead of actual application icon...

LDAP user monitor DOWN after upgrade to ADC 13.1 33.27+ version

The LDAP user monitor shows DOWN after upgrading to the build 13.1 33.27+ version...

How to allocate and install NetScaler Gateway licenses

This Article helps in downloading and installing NetScaler Gateway licenses...

Netscaler crash after upgrading to the version 13.1-45.63 with HTTP/2 enabled.

A NetScaler appliance might crash when an HTTP/2 enabled virtual server generates a response for an HTTP/2 request, instead of forwarding the request to the back-end service...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...

How to change SMS OTP passcode length

This article introduces how to change the length of SMS OTP password...

Workspace App Installation Slowness due to Download of Prerequisite Packages

It will take more than 10 mins to install the Workspace app for Windows. And finally, it can install successfully but the overall time is just too long...

Unable to provision VPX on the SDX 9100/16000 SDX 16000 hardware

Unable to provision VPX on the SDX 9100/16000 hardware. Receive error while provisioning:Booting a02co1vdivpx001 Error: Citrix ADC is not reachable after reboot Operation Failed : Error: Citrix ADC is not reachable after reboot...

ADM GUI is down and users only have access via SSH

Users are unable to get any access to ADM GUI on 13.1...

Migrating pooled licenses to new ADM server

In this document, you’ll discover how to migrate Citrix ADM Application Delivery Management on-premises to Citrix ADM service. Migrating to cloud resources modernizes your deployment, providing enhanced elasticity, scalability, and management. The guidance documented here is based on deployment i...

Office application installation when using a Citrix Workspace App version higher than 2107

When launching the first MS Office Pro Plus 2016 application in a session, a partial installation is ran...

Gateway Logon Page showing Blank (Logon page white screen)

The logon page of newly added gateway virtual server shows blank, while all the previous configured gateway virtual servers working fine...

Citrix Provisioning Services - PVS Server 2303 Fails To Register With Citrix Cloud

While running the configuration wizard to register your PVS Server against Citrix Cloud you are greeted by an unexpected console error. "Error Registering Server, Sequence contains no matching element" as shown below: The PVS configwizard.log file will show you this exception:...

App Layering "The permissions on [foldername] are incorrectly ordered.."

When attempting to adjust permissions on a folder in a compiled layered image - the following message is seen "The permissions on foldername are incorrectly ordered, which may cause some entries to be ineffective"...

ADC - 13.1 - unable to update licenses from SDX to ADM

When licensing the SDX through ADM it throws the error "Connection to License server failed"...

ADM Service not showing Host ID

When customer goes into ADM Service portal and navigates to Pooled Licensing section, the Host ID is not populated and shows a blank value...

Citrix Hypervisor - Unable to join server to existing pool

Unable to join the server to pool. Error from xencenter: "The server was unable to contact your domain server to enable external authentication. Check that your settings are correct and a route to the server exists."...

ICA launch delay issue after upgrading to Workspace app 2203 CU2

After upgrading to Workspace app 2203 CU2, customer may experience ICA launch delay issues...

How to optimize VDA logon time?

Optimize Windows 10 logon time...

How to know when VM was created

Determine when a VM was created...

CWA for Chrome OS 23.3.0.40 - keyboard is unresponsive inside the Citrix session

Symptom 1: The keyboard is non-responsive when running in Kiosk mode though it is responsive at the Citrix login in kiosk mode users can enter their username and password but becomes non-responsive inside the Citrix session. Symptom 2: 1. Launch CWA for Chrome OS desktop session 2. Go to the full...

No authentication is required when accessing another different Gateway VServer

Two Gateway Vservers with the same FQDN and VIP are created onthe same ADC but listed on the different ports8443 and 9443. If logging into Citrix Gateway1 with port 8443 first, and then open a new browser tab page to access Citrix Gateway2 with port 9443, users can see the published resources...

ADM Service: How to identify which VIPs belong to which NetScaler

To quickly identify within ADM / ADM Service in which NetScalers a specific VIP LB/CS/GW,etc. may be configured...

How to increase space on Citrix ADC VPX instance

How to increase space on Citrix ADC VPX instance?...

Cannot complete request when accessing HTTPS Storefront URL

When users access the storefront webpage they get an error saying "cannot complete request" on the detect workspace app / receiver web page...

Citrix Workspace App Fails to Upgrade with an Error 0x800951C2

Citrix Workspace App fail to upgrade with an error 0x800951C2 when upgrading Server VDA from 1912 CU4 to 2203 CU2...

Citrix PVS target device BSODs upon installing Zscaler client.

Installing the Zscaler client on Citrix PVS target device causes a blue screen of death. Target device crashes with exception code 7e caused by access violation of Citrix Virtual Hard Disk driver,CVhdMp.sys...

Web log client "login unsuccessful" using nsroot

C:\NSWL\binnswl -start -f c:\nswl\etc\log.conf Debug log file is ./nswl.log-130620221156 & Log level is 1 NetScaler weblogging configuration file c:\nswl\etc\log.conf is correct Login unsuccessful nspe=redacted IP:user=nsroot!!!...

How to migrate an existing ADM instance to a newly deployed ADM server.

To demonstrate how to migrate an existing ADM instance to a newly deployed ADM server...

How to hide Storefront store from NetScaler Gateway

This article address a workaround to hide multiple stores' choice when adding account via NetScaler Gateway in Workspace at the fist time...

Workload Balancing virtual appliance 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Workload Balancing virtual appliance 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverabl...

Odd number CPU shows 100% CPU Utilization after disabling Hyperthreading.

After disabling the hyper-threading, the odd number CPU, example CPU 1,3,5 etc.. consistently shows 100% CPU utilization, the even number CPU is normal...

Citrix Workspace App installation fails on Windows Server 2012 R2

Citrix Workspace App CWA version 2109 and above will fail to install on Windows Server 2012 R2 Systems with the error "Unable to install the following prerequisites. Install them manually and then try to install Citrix workspace App again.” Microsoft Edge Webview2 Runtime: Error Code: -2147219198...

Studio Console Shows "Enable DaaS" for First Time Use

Citrix DaaS customers encounter the following message indicating their service needs to be enabled for one of the following reasons: 1 DaaS must be enabled for first time use 2 DaaS is disabled due to inactivity 3 DaaS subscription licenses are updated renewal or net new...

How to Configure GSLB Setup for Internal Users From GUI

This article contains information about how to configure a GSLB setup for internal users using the same host name. In some scenarios, the administrator requires that all external users coming through the Internet must go through the Citrix Gateway using a public or external IP Address, whereas al...

SecureMail: Modern Authentication doesn't work - "Incorrect user name or password"

You get the error"Incorrect user name or password" when trying to login your Office365 mailbox using Securemail When Securemail Network Access is set to Unrestricted the user is able to authenticate and synchronize emails properly...

ADC :13.0 :HTML respond policy

ADC :13.0 :HTML respond policy...

App Layering - PVS Connector with Offload Enabled - Task Error "404 (Not Found)"

App Layering PVS connector with offload enabled "An unexpected system error occurred. Retry the operation or contact technical support. Exception Message: Response status code does not indicate success: 404 Not Found"...

Auto desktop launch feature is not working for receiver for web

The auto desktop launch feature is not working...

Low PVS boot throughput

A customer observed that PVS target device boot statistics, viewed in status tray tool, showed low throughput and a long boot time on existing target devices. Testing a new vdisk, minimal install with just PVS target device software and not domain joined, showed much quicker boot time and higher...

Driver Disk for Qlogic fastlinq 8.70.12.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware who are running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.12.0 qede| 8.70.12.0 qedf| 8.70.12.0 qedi| 8.70.12....

Enable Screen sharing for BYOD Chromebook devices using Citrix Cloud

Users who use bring your own device Chromebook require teams and the ability to screen share...

Citrix Analytics shows many 'Not Categorized' items under Performance Tab

Citrix Analytics will show manyNot Categorized items Citrix Cloud Monitor will show RTT asN/A...

PVS: Targets fail to boot since it attempts to boot from wrong PVS servers

PVS created a new PVS site and updated option 66 and 67 in the DHCP servers, but Targets failed to connect to the PVS servers in the new PVS site during boot, and it continued to use the PVS servers in old PVS Site...

Error: "File too large" when upload customized login schema xml file to ADC

1. When add login schema via ADC cli, below erro will prompt: 2. When add login schema via, below GUI error will show:...

Upgrade fails due to /var partition filling.

ADC upgrade is failing due to /var folder filling. Checking the /var folder we notice that /var/partitions is taking up a lot of the space. Looking into this further we can see there are many .pdb files taking up space within directory/var/partitions//nscollectRRD...