How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large...

Workspace: Managing Personal Folders and Shared Folders

This article explains the differences between Personal Folders and Shared Folders and how to manage them...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

Cannot create App Layering image for MCS in Azure, hangs during Windows Setup.

To deploy an MCS image to Azure, you decide to use the Azure connector in App Layering. This produces a virtual disk that is primed to run through Windows Setup. You attach it to a VM, power it on, and find that Windows Setup never completes. If you look at the console screen shot in the debuggin...

How to Enable SSL on Cloud Connectors to Secure XML Traffic

This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...

Citrix ADM: Upgrade of ADC from ADM fails after exactly 30 mins

When you check the 'Execution history' of the upgrade, you will find Build upload through SCP to ADC failing at exactly 30 mins...

A protocol error occurred while communicating with the authentication service

Adding Store to Receiver for Windows will fail with below mentioned error message:...

Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit

Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...

Receiver installation fails after using ReceiverCleanupUtility

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver upgrade fails during the automatic uninstallation, this happens with multiple versions of...

ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Can we change StoreFront Or Delivery Controller's IP Address After Configuring Thee XenApp/XenDesktop Site?

Can we change StoreFront Or Delivery Controller's IP Address After Configuring the XenApp/XenDesktop Site?...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

After upgrading the OS Machine Tools, kmssetup.cmd runs twice at startup

When you create a Gold VM to import as your first OS Layer version, you need to install the OS Machine Tools, to install our startup scripts and get them set to run as startup scripts. Later, you add a version to your OS layer and want to upgrade the scripts to the ones from the latest version. S...

Unable to upgrade Storefront

Unable to upgrade Storefront...

How to Use SR-IOV Feature in XenServer

This article describes following items. How to configure SR-IOV Network How to create SR-IOV VLAN network How to assign SR-IOV Network to a VM How to destroy SR-IOV Network Additional steps for NICs that use a legacy driver...

CEM - Support for COSU Android Enterprise devices - COSU

Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...

Unable to publish image, out of disk space, ELM console reports "No free mft record for $MFT: No space left on device"

When publishing an image, the task fails with the message, "A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image." Also, in the ELM console, you mig...

VMWare VVOL Support With Citrix MCS and PVS

Use of VMware vSphere Virtual Volumes VMware vVOLs with CVAD MCS and PVS environments...

How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

XenServer - Failed to Attach Local Storage

Failed to attach local storage...

After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS

Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...

XenMobile: How to migrate the Cert Based Auth from existing CA to a new PKI-Infrastructure (With a new Root CA and Issuing CA)?

Existing working two-factor-authentication for XenMobile using cert based auth as the second factor are XenMobile-certificates that are issued by a Windows Enterprise Root CA. This Root CA will be decommissioned and replaced by a new Windows Enterprise Issuing CA that is signed by a new Root CA...

How to Stop Receiver From Launching All the Published Applications Automatically

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

VDA does not register when provisioned using PVS

The Citrix Virtual Delivery Agent does not register with the Citrix XenDesktop Deliver controller when streamed by Citrix Provisioning Services...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

Receiver for Windows Crypto Kit Updates

Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...

How to recover the local username created for the ELM in Azure and reset the password

When you deploy an ELM into Azure, Azure requires that you do not enable the root account for external access. Instead, you are required to specify a name and password for a non-administrative user. If you do not write that username down, or if you lose it, it can be difficult to determine what i...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

How to install NMAS on VMware ESXI or VSphere

Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...

The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console.

The Provisioning Server either cannot be found or shows as down in the Provisioning Services Console. The Provisioning Server might be unavailable...

ERROR: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"

Secure Mail fails to be launched on Huawei Phone with error: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"...

How to configure USB Passthrough with XenServer

This article describes the method to configure USB Pass-through with XenServer...

Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)

Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...

How To Deploy NetScaler as Both OAuth SP and IdP

Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...

After I upgrade Windows 10 on my OS layer, what do I do about the C:\Windows.old folder?

When you upgrade Windows 10 from one major version to another 1703 to 1709, for instance, the previous Windows installation is left in a C:\Windows.old folder. In App Layering, you must not delete this folder. Our software needs to copy our drivers and other files from Windows.old to Windows once...

MDX Toolkit - error when wrapping android app - APKTool Error

MDX Toolkit version: 10.8.5 on-prem and cloud. -This article explains how to fix the issue on the on-prem version- When MDX Toolkit is trying to re-compile it shows the following error: "Re-compile the app using APKTool 2.3.1 and it fails" Complete log of the error is shown below: De-Compiling th...

How to Generate and Install an SSL Certificate on a StoreFront Server for HTTPS connections

This article explains how to generate and install an SSL certificate on a StoreFront server for HTTPS connections. If you have already generated an SSL certificate on one of your StoreFront servers in the StoreFront server group, you can just export the existing SSL certificate and import the...

How to configure, deploy, and troubleshoot StoreFront-based assigned application actions in Workspace Environment Management (WEM)

Feature Overview From WEM version 4.6, assigned Applications actions can be applications published from a XenApp & XenDesktop Site. This feature addresses a common customer request to have WEM include the ability to provide published application shortcuts in desktop sessions and through the WEM...

How to configure RADIUS authentication on NetScaler SD-WAN

This article outlines the steps to configure Radius authentication on NetScaler SD-WAN...

AppLayering 2.x: Increase the Size of an App Layer Disk in Unidesk

This article describes how to increase the disk size of an App Layer...

How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...

Issue: Unable to map the network drive via SDWAN from Windows 10 Clients

Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...