Windows 10 hangs during setup

Windows 10 will be imported but new desktop creation or adding layers may cause the Desktop to hang during Setup...

how to fix stale CIFS mounts on XenServer

how to fix stale CIFS mounts on XenServer...

PVS Accelerator: How to Check PVS-Accelerator Cache Status?

This article describes the method to check and monitor XenServer PVS-Accelerator status...

PVS 7.13: XenServer PVS-Accelerator Cache Storage Considerations

Note: This feature is only available in XenServer 7.1 and PVS 7.13 or later. PVS-Accelerator provides two cache modes: Memory only , in the Control Domain Dom0 Memory. When selecting Memory only, the feature will use up to the specified cache size in the Dom0 memory. This option is only available...

How to configure SAML Authentication-Test Configuration

A test page is available to help test that SAML authentication is working and configured correctly. This page bypasses any Storefront components and only verifies the SAML authentication...

How to Configure NetScaler Gateway EPA Scans to Detect Receiver on Clients

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway EPA scans to detect clients without Receiv...

Troubleshooting StoreFront Upgrade Issues

Unable to upgrade StoreFront...

How To Enable Passthrough with Citrix StoreFront and XenApp Services URLs

To configure passthrough for XenApp Services URL / PNAgent Services site on StoreFront...

Unable to Launch Applications on StoreFront Through Thin Clients

When the user clicks on the application icon on StoreFront to launch it, nothing happens and the application fails to launch...

Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...

StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process

Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...

How to Create/Renew an Apple Provisioning Profile for MDX App Wrapping

This article covers the steps to create a certificate, creation of App ID and creation of profiles...

Restrict access to certain URLs based on the Source client IP

Restrict certain IPs who should not be able to access certain URLs when they hit the Load balancing virtual server on the NetScaler...

FAQ: Kerberos Support for XenDesktop 7.x

Q: Does StoreFront 3.5 support configuring Kerberos authentication with XenDesktop 7.8? A : XenApp 6.5 supports Kerberos but XenDesktop 7.x does not. Going forward Kerberos will be replaced with Virtual Smart cards. This is because of the newer FMA architecture and Microsoft's SAM architecture...

Write Cache to Hard disk fails when BDM Partition is used

Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...

Published app does not launch when SSO is used. Desktops launch fine.

Using Receiver and Receiver for web, published app wont launch but a published desktop works fine. If user is local admin - it works If signing in with username/password on Receiver or Receiver for web - it works. Event generated on vda host: "non-brokered ica connection request denied because th...

XenServer Fails to Boot with Boot from SAN Root Disk Multipathing:"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(0,0)"

The XenServer host has recently been updated with a hotfix that updates the kernel. After patching the XenServer host is in a boot loop. During startup there is a message"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block0,0" followed by a call trace: The initrd file size i...

An Unexpected MAPI Error Occurred - Catalog Not Found

When trying to promote to the vdisk, it says an unexpected MAPI error occured...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

XenServer Pool Master is Unable to Boot with Error: "unexpected inconsistency; Run fsck Manually"

The following error is displayed when booting XenServer pool master: "Unexpected inconsistency; Run fsck Manually" The df -h command shows filesystem is read only...

Pinch and Zoom Does Not Function When Using Receiver on iPad

Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...

Provisioning Services 7.6 :vDisk Imaging using P2PVS

PVS 7.6 : Assistance with Imaging process...

How to Migrate PVS created machines to another host

To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

All Traffic Goes to One StoreFront Server When StoreFront is Load Balanced with NetScaler

User noticed that his StoreFront servers are not load balanced properly. They currently have configured 4 StoreFront servers which is part of a server group and service group on the NetScaler. The NetScaler load balancing method is set to Round Robin, however only one StoreFront server is receivi...

PVS fails to connect to database after sql server mirroring failover

SqlException on db open, number = 53, msg = A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections...

Error: "One or more intermediate in the chain are missing" When Updating Expired Certificate on StoreFront

The following error is displayed when updating an expired certificate on StoreFront: "One or more intermediate in the chain are missing"...

iOS DEP enrollment may fail when updating the trusted anchor certificates used to trust the SSL connection to the MDM server

After you enable iOS bulk enrollment, the upgrade of the trusted anchor certificates may cause the iOS DEP enrollment or re-enrollment failure. The issue may occur when you change from a self-signed certificate to a public certificate, purchase a certificate from a new provider, or move to an...

Error: "An authentication request was made before establishing a web session"

When going through the NetScaler, the following error is seen in the Event Viewer: An authentication request was made before establishing a web session. This typically occurs when sticky load-balancing between client and StoreFront is misconfigured...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

XenDesktop Setup Wizard fails on a Hyper-V Environment

The XenDesktop Setup Wizard might fail when creating Targets on a Hyper-V Environment under the following Scenarios: The vDisk is set to any kind of Write Cache that includes a Local Hard disk BDM Partition is selected as the Boot method for the Targets The XenDesktop Setup Wizard might present t...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

StoreFront Upgrade Fails with Large Subscription Database

Note: This issue is not found in Storefront 3.11 and later versions. StoreFront upgrade fails with large subscription database. C:\Windows\Temp\StoreFront\CitrixMSI-CitrixStoreFront log points to following error: An error occurredcreating the snapshot: 'System.IO.IOException: The file is too long...

How to Configure NetScaler EPA Expression to Validate if "Windows Update" Date is Within Specific Time Period

This article describes how to configure NetScaler EPA expression to validate if "Windows Update" date of client machine is within a specific time period. Note : The NetScaler should be running version 11.1 as this feature is not present in builds prior to 11.1 builds...

NetScaler Gateway: Could not add account. Check your account settings and try again.

When accessing the Store externally we would get the error Could not add account. Check your account settings and try again. If we access the Storefront Base URL, we are able to enumerate the applications and desktops just fine...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

The Connection to "App/Desktop Name" Failed With Status (There is no Citrix XenApp Server Configured on the Specified Address)

Users receive this error when trying to launch externally: "The connection to "App/Desktop Name" failed with status There is no Citrix XenApp server configured on the specified address.."...

XenMobile user shows as "Anonymous" in XenMobile Admin Console

Within the XenMobile console, under the user column, few users started showning as anonymous. In zdm.logs we might see:User '[email protected]' not found or is disabled. Switching to anonymous mode...

Secure Mail Error: "Access to company is not currently available"

Worx/Secure Mail Error: "Access to your company is not currently available" Errors found in the client logs: AGTunnel fails to start when attempting to proxy traffic from the NSG " 2016-11-14T11:22:11.535+0000 ",AGTunneler ,WARNING 3,"Failed to read in AGSOCKSClient, err = -8000...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden (ZDM-certsrv/1.0 - 403 16)

XenMobile Client Certificate request responded with a HTTP Response 403 16 Forbidden by the issuing server IIS Log : 2016-10-11 14:42:18 10.1.1.51 POST /certsrv/certfnsh.asp - 443 - 192.168.100.100 ZDM-certsrv/1.0 - 403 16 2148204809 31...

MDX Apps Not Visible on Citrix Secure Hub

In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...

Java Properties not Saved to the User Profile

Under certain circumstances Java properties might not save to the User Store on Logoff...

Android devices cannot launch apps after updating VDA agent to version 7.11

After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...

How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.

To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...

How to connect to ADFS 3.0 from NetScaler ADC load balancer?

Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...

High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor

NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...