Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...

Display client-side notification area battery status in desktop sessions

Feature Description In previous versions of XenApp & XenDesktop, users working from a laptop and in a full-screen desktop session would not be aware of the laptop’s battery status or remaining battery level. This could lead to a loss of work/productivity for users when the laptop unexpectedly shu...

Thinwire+ Support for H.264 Build-To-Lossless for transient content.

Introduction One of the features of Thinwire+ is “build to lossless” for transient content. This means that content such as3D or other moving imageryis initially displayed at low quality to improve frame rates and overall interactivity. Once user input has stopped, transient images are gradually...

Citrix SD-WAN Warning: EE provisioning error WAN Optimization is not provisioned. Please use single step upgrade to upgrade your network and schedule installation

After an upgrade to version 10.x the following Warning message is displayed in the GUI:...

Receiver for Windows Crypto Kit Updates

Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Citrix Receiver for Windows– Troubleshooting Application or Desktop Launch Failures with TLS or DTLS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Overview This article discusses error messages that may occur while launching TLS or DTLS encrypted...

How to Provision Network Bandwidth in a NetScaler SD-WAN Appliance

This article describes how the bandwidth provisioning works in a NetScaler SD-WAN and how to modify the bandwidth provisioning parameters based on the network requirements. Background The SD-WAN provisioning allows for the bidirectional LAN to WAN/WAN to LAN distribution of bandwidth for a WAN Li...

Error: "404 - File or directory not found" when launching new stores created on StoreFront

New stores created on StoreFront are showing error: "404 - File or directory not found" at launch. Old stores can be launched properly...

Unable to Delete vDisk Version Because "Delete" Option is Grayed Out

Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...

“Appliance license expired” Displayed After Upgrading NetScaler SDX/VPX

The following message is displayed when you logon to NetScaler SDX/VPX UI after upgrading from any version to 12.1-48.13/ 12.0-58.15 : "Appliance license expired"...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

PVS Accelerator fails to cache and shows status: "Incompatible protocol version"

When PVS Target Devices that have been configured for PVS Accelerator caching boot, the XenServer PVS Accelerator fails to initialize the caching correctly. The caching status of the target will change from Stopped to Initialized and then eventually to"Incompatible Protocol version"...

“Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes” on NetScaler SD-WAN

The following message is displayed under Configuration System Maintenance Update Software: “Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes.”...

VMware vSphere 6.7 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...

How to recover the local username created for the ELM in Azure and reset the password

When you deploy an ELM into Azure, Azure requires that you do not enable the root account for external access. Instead, you are required to specify a name and password for a non-administrative user. If you do not write that username down, or if you lose it, it can be difficult to determine what i...

FAQ: NetScaler and WebSockets

Q: Which version of NetScaler supports WebSockets? A : NetScaler supports Secure WebSockets from version 10.0. Q: Does the NetScaler have the capability ofperforming SSL Offload for VIPs servicing WebSocket applications. Does it also support SSL offload? A : Netscaler supports "ws://" for HTTP 80...

CVE-2018-3639 - Citrix XenServer Security Update

Description of Problem CVE-2018-3639 Speculative Store Bypass Disable is an issue that may affect third-party software that runs in guest VMs on Citrix XenServer. This is not an issue caused by Citrix XenServer and Citrix is unaware of any means of exploiting this issue against XenServer itself...

Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile

MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...

Citrix XenMobile 10.x Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenMobile Server. The vulnerabilities have been assigned the following CVE numbers. Affecting XenMobile Server 10.7 and 10.8: CVE-2018-10653 High: XML External Entity XXE Processing Vulnerability in Citrix...

Configuring a SDX Channel from the SVM

Identify how configure LACP in SDX Channel...

The Soap service is not running on the PVS server

The Soap Server service isn't running.This service is needed to allow logging in to the Provisioning Services Console...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

The Tftp service is not running on the PVS server

The TFTP Service isn't running. This service is required for target devices that use the network boot process. Note: If you are using the Boot Device Manager boot partition, this service is not required. If you are not using the network boot process, you can hide this alert...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

How to install NMAS on VMware ESXI or VSphere

Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...

The PXE service is not running on the PVS server

The PXE service isn't running on the Provisioning Services server. This service is used for PXE booting. If Provisioning Services is using PXE booting and the service is not running, target devices might not be able to start up as expected. Note:If PXE booting is not currently used, this service ...

HTML5 Error "Citrix Receiver cannot connect to the server" from external connection

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. Internally users are able to launch application via HTML5 Client. But externally users are unable to...

The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console.

The Provisioning Server either cannot be found or shows as down in the Provisioning Services Console. The Provisioning Server might be unavailable...

ERROR: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"

Secure Mail fails to be launched on Huawei Phone with error: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"...

Delivery Controller cannot get License Server site information

The Delivery Controller cannot obtain the License Server site configuration. No License Server is registered...

Error: "HTTP/1.1 Gateway Timeout" When Using NetScaler with Secure Web

After launching Secure Web Gateway, some websites report an error message "HTTP/1.1 Gateway Timeout". This is common with ADFS...

Citrix License Server system clocks is not synchronized with the Delivery Controller

If the system clock time difference between Delivery Controller and License Server is is greater than maximum allowed 5 minutes, License Server might not work properly...

Unable to add store account on the native receiver for windows on HP T620 Win 7 embedded OS machines

After installing newer versions of the Receiver for Windows, that are by default configured to use only TLS 1.1 or 1.2, users are not able to add a store and may see this error message: "Your account cannot be added using this mail address. Make sure you entered it correctly. You may need to ente...

CITRIX.opt file is not present on the License Server

CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...

How to troubleshoot License Server connectivity and grace period issues

Network Connectivity between Citrix product and the Citrix License server is necessary for normal operation. Please see steps below for troubleshooting steps...

How to Troubleshoot Citrix License Server

Every Citrix product environment must have at least one shared or dedicated License Server. Servers running Citrix products contact the License Server to obtain licenses when users connect. License files must be on the License Server that is associated with the product you are licensing. The...

The Citrix License Server certificate is not in the Delivery Controller's trusted root store

License Server certificate not in the Delivery Controller's trusted root certificate store. This will impact Studio and Director managing and displaying information from the license server...

The Stream process is not running on the PVS server

Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...

How to Allocate an Extra Management CPU to NetScaler MPX Appliance

The object is to add an additional Management CPU to the NetScaler MPX for Management data processing and monitoring...

Radius server test connectivity fails : Error: 1812/udp' is not a valid Radius authentication port

If you have Radius Load Balancing Virtual Server pointed in the Radius profile then the Test connectivity fails. If you configure the Radius Profile to point it directly to the Radius Server, then it works. Error: 1812/udp' is not a valid Radius authentication port or Radius client is not...

CVE-2018-7218 - Vulnerability in Citrix NetScaler Application Delivery Controller and NetScaler Gateway leading to arbitrary code execution and host compromise

Description of Problem A flaw has been identified in the AppFirewall feature of Citrix NetScaler Application Delivery Controller ADC and Citrix NetScaler Gateway that could result in arbitrary code execution and host compromise. The following vulnerability has been addressed: CVE-2018-7218...

FAQ: Citrix Secure Mail APNS for IT Admins

This article provides answers to frequently asked questions onCitrix Secure Mail APNS forIT Admins.For more information on Push Notifications for Secure Mail, refer to Citrix Documentation - Rich Push Notifications for Secure Mail for iOS. General Overview Q1: Why does Secure Mail for iOS require...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...

FAQ: XenMobile Server Support

This article contains answers to the frequently asked questions on XenMobile Server Support. General What is XenMobile Server Support? How do I get to the support page on App Controller server? In which version of App Controller Support feature is available? What are the browsers and platforms...