Customized Outlook OST path gets reset by UPM during logon

Customized Outlook OST path gets reset by Citrix Profile Management during logon...

Hotfix XS82ECU1022 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

Microsoft Security Update Validation Report February 2023

Microsoft’s February 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

How to Configure GSLB Setup for Internal Users From GUI

This article contains information about how to configure a GSLB setup for internal users using the same host name. In some scenarios, the administrator requires that all external users coming through the Internet must go through the Citrix Gateway using a public or external IP Address, whereas al...

SecureMail: Modern Authentication doesn't work - "Incorrect user name or password"

You get the error"Incorrect user name or password" when trying to login your Office365 mailbox using Securemail When Securemail Network Access is set to Unrestricted the user is able to authenticate and synchronize emails properly...

MPX/SDX Series 9100/16000, GUI LOM access to configuration settings are read-only

On a new MPX/SDX 9100/16000 appliance, LOM Access works fine via the CLI shell; however, while LOM Access and login via GUI are functional, the settings menu is disabled grayed out, preventing any changes from being made. It behaves as if there is read-only access even when logged in as the admin...

Microsoft Security Update Validation Report January 2023

Microsoft’s January 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Microsoft Security Update Validation Report December 2022

Microsoft’s December 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites.The Store Front has successfully upgraded from 7.15 to 2203 LTSR...

Low PVS boot throughput

A customer observed that PVS target device boot statistics, viewed in status tray tool, showed low throughput and a long boot time on existing target devices. Testing a new vdisk, minimal install with just PVS target device software and not domain joined, showed much quicker boot time and higher...

CWA for Mac: How to disable Auto-Launch of CWA on MacOS

How to disable Auto-Launch of CWA on MacOS?...

ADC-13.0-Issue is with unable to upgrade ADC VPX

During Upgrade of VPX you are faced with error message, "License server version 11.14.0.2 not compatible with client version 11.16.6.0 Either upgrade the ADM to ensure that it is running", during upgrade process...

VDA upgrade service fails when upgrading CU version

VDA does not upgrade when upgrading to next CU version. In Studio the upgrade starts, goes into In-Progress and moves to completed however, the installed version does not change. After a minute or two, the status moves back to upgrade available...

PVS: Targets fail to boot since it attempts to boot from wrong PVS servers

PVS created a new PVS site and updated option 66 and 67 in the DHCP servers, but Targets failed to connect to the PVS servers in the new PVS site during boot, and it continued to use the PVS servers in old PVS Site...

Microsoft Security Update Validation Report November 2022

Microsoft’s November 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

How to Generate a support file for ADC

This article shows users how to generate a support bundle from there ADC device...

Excessive grant frame usage in Windows xenbus drivers after version 9.1.3

A VM with 2 VBD, 8 vCPUs, 7 VIFs may consume over 90 grant tables, but ONLY consume 26grant tables when running with xen PV driver version 9.1.2. It will lead to virtual NIC initialization failure issue after Windows VM startup. Device manager shows NICs are notinitialized: Setupapi.log : Device...

[Citrix Gateway VPN] Cannot access intranet applications in VPN over Proxy environment

When you connect Citrix Gateway VPN. You may observe VPN establishment is OK but cannot access internal applications/networks when the following conditions both match: Client has proxy configured and VPN connection goes through Proxy. Client PC has an interface IP in 169.254.0.0/16 subnet Usually...

EPA failure (Access denied)

EPA failure with the following error seen in the logs: 2022-04-13 12:24:19.079 | Tid: 03344 | ERROR | downloadEpaLib | 296 | Failed to verify downloaded EPA library 2022-04-13 12:24:19.079 | Tid: 03344 | DEBUG | nsverifyfile: called 2022-04-13 12:24:19.080 | Tid: 03344 | ERROR | nsverifyTrustedCe...

Session watermark policy. Need to change fields such as font and rotation

Session watermark policy has been enabled but requirement is to be able to change the font style, rotation and username on the Watermark...

Microsoft Security Update Validation Report September 2022

Microsoft’s September 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

Unable to connect to Storefront using Workspace App

Adding store fails with error 'cannot contact store' We can access store via CWA for web...

How to export logs using App Layering 2204 or higher

Walk-through the new export logs steps...

Error: User not authorized to execute this command when executing commands via CLI or GUI

Local User Receives:ERROR: Not authorized to execute this commandon CLI and in GUI. CLI GUI...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 7

Package name: xms10.14.0.10742.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10628.bin,xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: August 2022 Languages supported: English US...

CWA for Android: Users cannot upload file in Websites delivered through Secure Private Access

File upload options in websites published via Secure Private Access are disabled when accessed via CWA for Android...

Start Menu not responding with User Personalization Layer enabled

Win10 20H2 start menu stops responding to mouse left click...

Driver Disk for Qlogic qla2xxx 10.02.07.00-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Version ---|--- qla2xxx| 10.02.07.00k Note: If you use Dell hardware, ensure that you...

[CEM] MAM enrollment Fails in Authentication - Password window pops-up Repeatedly

When you enroll MAM to CEM server through Citrix Gateway, you may observe password box pops-up repeatedly without any error. It means your password is correct but SSO from Citrix Gateway to CEM server fails. Follow is the sample of Secure Hub's debug log. " 2022-06-22T14:50:06.638+0800 ",,DEBUG1...

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612"

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612" MSI path: C:\WINDOWS\TEMP\Ctx-5CC1B7DD-10C1-4B5B-A4B3-EA564BA32118\Extract\Image-Full\x64\Virtual Desktop Components\WS\IcaAppExpx64.msi...

Local web browser window does not become foreground

The local web browser windows opened by the Bidirectional Content Redirection feature might not become foreground. It occurs constantly by the following steps: 1. Connect to the Windows 10 desktop via RDP 2. Start published desktop 3. Redirect a web page from VDA 4. A web browser window opens...

Citrix Gateway Service Points of Presence (PoPs) – Citrix Cloud Japan

In order to ensure business continuity and assure the quality of service for customers using Citrix Gateway service with Citrix Cloud Japan, Citrix provides the following Points of Presence PoPs for Citrix Cloud Japan customers. Customer actions Customers who may have hard-coded the FQDN or IP...

keyboard stops working after installing CWA for Windows 1912 CU7 with enabled App Protection option

When using Citrix Workspace for Windows version 1912 CU7 on HP G5 laptops with enabled App Protection option, the keyboard stops working. When install version 2204 keyboard is working...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 8

Package name: xms10.13.0.10817.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only zReplaces: xms10.13.0.10723.bin, xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: April 2022 Languages...

Japanese 106 keyboard not supported while using Scancode keyboard event mode in CWA Linux

When setting "KeyboardEventMode = Scancode" in the wfclient.ini from CWA Linux, some keys on the Japanese 106 keyboard layout are unable to be mapped correctly to Windows VDA. Scancode mode does not support the Japanese 106 keyboard layout yet Note :CWA Linux supports AT 101, 102, 104, 105, and...

Support Services Program Terms and Guidelines

This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...

How to Create Application Firewall Policy for Chunk Requests to Bypass Application Firewall on Citrix ADC 8.1-9.3

This article describes how to create application firewall policy for chunk requests to bypass Application Firewall module. Background In NetScaler software release 8.1 to 9.3 the Application Firewall module does not support chunked request. As a workaround you can create an Application Firewall...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5

Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...

How to disable the tls1.1 and tls1.0 by SSL Profile

This article is to record a method to disable the specific tls version by SSL Profile for SSL Vserver...

Unable to launch published apps through the Gateway, no errors

-The customer cannot launch apps when logging in to the NetScaler gateway -The applications enumerate but won't launch, the progress popup comes up and disappears with no errors...

Gateway 12.1 55.247- after reboot/restart the Gateway is not working need to Enable/Disabled MBF for get access to the Gateway page

After ADC reboot/restart Customer unable to access Citrix Gateway page. Customer had to toggle MBF mode on ADC for restore access to Citrix Gateway Page...

Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP

Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 7

Package name: xms10.13.0.10723.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: March 2022 Languages supported: English US...

App Layering - User's not getting assigned app layers at login - Elastic layer assignment JSON files changing or being reset to default

Users with elastically assigned app layers do not have those app layers showing up at login. Elastic layering assignment files are changing on the network share used for elastic app layers. Layers.json ElasticLayerAssignments.json...

Driver Disk for Microsemi smartpqi 2.1.16-030 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.16-030 Issues Resolved In this Driver Disk Includes general...

Incoming audio issue on Microsoft Teams optimization for CWA HTML5

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet below conditions are likely to see the issue are on Citrix Workspace app for HTML5 AND have enabled Microsoft Teams optimization...

How to resolve certificate errors encountered after an upgrade of the ELM

Unable to create layers after an upgrade, One of the below errors is seen. "The issuing certificate does not have a usable private key" "Certificate doesn't contain private key"...

Unable to start self-service on RHEL with CWA for Linux 21.x

This article is intended for Citrix administrators and technical teams only. The self-servicerun using CWA Linux 21.x in distributions like RHEL 7.x and CentOS 7.x will fail with ‘CXXABI1.3.8’ not found and ‘GLIBCXX3.4.20’ not found...

Storefront unable to communicate with Delivery controllers over HTTPS.

SSL Error on Storefront Event Logs:...

Citrix ADC upgrade operations might cause login failure for local system user accounts

Any of the following Citrix ADC upgrade operations might cause login failure for local system user accounts: from Citrix ADC 13.0-83.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor late...