Customize message on logon page

This article helps you to display a customized message below 'Log On' button...

App Layering | How to take App layering Backup

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Citrix Workspace App for Mac 2111: Zoom VDI Plugin and Cisco JVDI plugin failed to work after CWA for Mac 2111 upgrade

After upgrade to CWA for Mac 2111, Zoom VDI plugin and Cisco Jabber JVDI plugin failed to connect Zoom VDI and Cisco Jabber in Citrix Session...

Unable to start self-service on RHEL with CWA for Linux 21.x

This article is intended for Citrix administrators and technical teams only. The self-servicerun using CWA Linux 21.x in distributions like RHEL 7.x and CentOS 7.x will fail with ‘CXXABI1.3.8’ not found and ‘GLIBCXX3.4.20’ not found...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

Copy & Paste of files is not working through RDP proxy session

Textual data can be copied through RDP session but copying a file is not working, paste icon is greyed out In the downloaded rdp file, only clipboard redirection is enabled, drive redirection is disabled redirectclipboard:i:1 redirectdrives:i:0...

"Detect Receiver" is shown when launching Storefront URL from Edge or Chrome.

When launching Storefront URL from Edge or Chrome, "Detect Receiver" is shown. This issue doesn't happen within IE Browser...

PVS Target Devices experience long boot times with HP servers and Virtual Connects

When streaming a vDisk to a target device on a hypervisor leveraging HP servers and virtual connects, admins may see longer than usual boot time...

How to Add Multiple CD or DVD Drives to XenServer Virtual Machines

This article describes how to add more than one CD/DVD drive to a Virtual Machine VM...

How to Configure an LDAP Monitor on Citrix ADC

This article describes how to configure an LDAP monitor on Citrix ADC...

Citrix IME might not be set as active IME automatically while using Local IME in Chinese, Japanese, or Korean

Citrix IME might not be set as active IME automatically at the VDA sidewhile using Local IME in Chinese, Japanese, or Korean. For example, when users enable the keyboard layoutoptions of dynamic sync and Local IME and start a VDA session with Japanese IME, the IME at the VDA side should be switch...

Citrix Branch SD-WAN shows offline on SD-WAN Orchestrator

Citrix Branch SD-WAN appears offline on Orchestrator...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified”

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 or earlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

Renewing the VPP token in Citrix Endpoint Management and XenMobile

This article guides users through the process of renewing the VPP token in Citrix Endpoint Management and XenMobile. The workflow remains consistent for both on-premises and cloud platforms...

Hotfix XS82E032 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX325319 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

What are the storage space requirements for successful VM migration across Storage repositories?

When performing storage xenmotion moving of disks from one SR to another while it is attached to a VM that is running, it fails with insufficient space...

Citrix App Layering | Start Menu does not respond to left click on Windows 10 when template is published via Azure Connector

Start menu does not respond to left click for VDI's created from a template published via the Azure connector The start menu may respond on first logon - but will always fail on second and subsequent logons After logon we see the following events in the application event logs:...

Citrix Provisioning Services - Target Device(s) Hang After 96 Hours With No PVS License

After a license server upgrade to support PVS 1912 LTSR from 7.15 LTSR Target Devices may immediately report entering "grace period". After 96 hours of uptime the Target Device may appear to freeze. Target Device hangs or freezes are typically first found in the Studio console by a CVAD...

EPA scan getting failed through Safari Full Screen Mode on MacOS

When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...

How to Configure NetScaler in a HA Setup to Communicate in Two-Arm Config with Different VLAN Tags

This article describes how to configure the appliances in a high availability setup to communicate in a two-arm configuration with different 802.1q VLAN tags on each arm. In some network topologies, administrators enforce a security policy where VLAN traffic through their switching equipment must...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

StoreFront 1912 LTSR - Unable to add favorites

Cannot add app. Getting error when adding the apps/desktop to favorites...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

Citrix Hypervisor Open Source Licensing and Attribution

The Citrix Hypervisor product is a compilation of software packages. Each package is governed by its own license. The complete licensing terms applicable to a given package can be found in the source RPM of the package, unless the package is covered by a proprietary license which does not permit...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

Unable to Add Account Using Citrix Workspace App for Mac 21.6 with Error: , “Key size is not permitted for this use in certificate"

Trying to add an account on Citrix Workspace App for Mac 21.6 on macOS 10.15, receiving the following error: Cannot add account Contact your help desk with the error description that you receive. For example, “Key size is not permitted for this use in certificate.” RFMAC-8431...

How to remove the File Transfer Tab in a Full VPN NetScaler Gateway

How to remove the "File Transfer" Tab to prevent users from downloading files when accessing the environment through the NetScaler Gateway...

CWA HTML5 | Unable to print using Citrix PDF Printer

When trying to print from a published application, the users select the "Citrix PDF Printer" observe the message: "Getting PDF file...." on the bottom right of the webpage but do not see the "Continue print dialog" after which the document would open within a new tab. Additionally, this behavior ...

Upgrade CA server from SHA1 to SHA256

The objective of this article is to explain what SHA-1 is and how to upgrade the XM XenMobile server with SHA-1 based Certificate...

StoreFront 1912 CU2 - Error when joining StoreFront cluster Event ID 1,2,4 with OS on languages French/German

ID 1,2,4 from Citrix Cluster Join Service in event viewer. The issue is only with SF 1912 LTSR CU1 or above. The issue is specifically with Server OS running language French/German non-english...

SDWAN doesn't support "MSS Clamping" in PPPoE Internet Service (Before version 11.3.1), that causes some external web pages can't be loaded

When users access internet web servers through SDWAN Internet Service. Meanwhile, the Internet Service is a PPPoE Link.The internet access may fail when load some pages...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 3

Package name:xms10.13.0.10329.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin and xms10.13.0.10212.bin Date:May 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and...

Smart Access Filters does not work for devices accessing via Secure Hub / Citrix Endpoint Management (XenMobile)

Smart Access Filters does not work for the ICA traffic originating from Secure Hub / Citrix Endpoint Management XenMobile. The Smart Access Filters work as expected for sessions launched via the NetScaler Gateway - OnlySecure Hub / Citrix Endpoint Management XenMobile session are affected...

Unable to add new PVS devices to Citrix Cloud with the setup wizard

While using the Setup Wizard to add new PVS target devices to Machine Catalogs in Citrix Cloud the operations fails with the error "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required."...

FAQ: Receiver for Windows 4.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Q: When was Citrix Receiver 4.2 publicly released? A: Dec 3, 2014 Q: What features does Citrix...

How to Install Citrix Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The content of this article is no longer valid and has been removed. For more information on...

How to Automatically Move Applications to Start Menu Using Receiver for Windows 4.0 and 4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to automatically move applications to the Start menu using Receiver for...

Unable to Configure Receiver on Android Device Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to configure Receiver on Android device through NetScaler Gateway. The account is added...

How to Prevent Users from Changing Client Device Access Settings for 12.x Plug-in and later versions of Receiver for Windows Using Client Selective Trust

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information on how to prevent users from changing Client Device Access Setting...

".NET Framework Initialization Error" on Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If a computer has .NET Framework version 4 installed and there are no older versions of the .NET...

iOS SecureMail shows Error in notification bar "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."

Error message pops up on notification bar/screen when a new email comes butfor user are able to receive the mail in client. Error Message "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."...

Citrix Receiver Application Icons are Unavailable from Systray

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After installing Citrix Receiver 3.0 and configuring it for PN Agent operation, users cannot configu...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

ICA traffic fail with asymmetric routing in SDWAN

ICA traffic fail with asymmetric routing. Ping is successful. In SDWANDiagnostics.log in STS, you can see packets drops with reason -“Not valid for current connection state"...

"Http/1.1 Internal Server Error 43531" when accessing Citrix Gateway after upgrading to version 13.0

Users will get the error "Http/1.1 Internal Server Error 43531" The ns.log will give error as below: Dec 23 14:52:26 , aaainfo flags 11 flags2 0, new webview 0, sess flags2 0, flags3 0 flags4 400 ssoDomain , ssoUsername: , ssoUsername2: " Dec 23 14:52:26 XXX.XXX.X.XXX 12/23/2020:19:52:26 GMT...

First User Logon via Citrix Workspace App Since Command Line Deployment Receiving "Citrix Workspace is Setting up your store...”

Citrix Workspace app for Windows via Command Line and configured store URL in the process. During first user logon via Workspace App since reboot the following dialog is displayed"Citrix Workspace is setting up your store. this process will take few minutes”...

"Cannot Start App" when launching published applications

"Cannot start app" seen when launching applications Event ID 1101 seen in Delivery Controllers application event logs: "The Citrix Broker Service failed to broker a connection for to . The Citrix Broker Service cannot find any available virtual machines."...

How to Configure a Citrix Gateway Appliance with Unlimited ICA Connections

This article contains information about configuring a Citrix Gateway appliance with unlimited Independent Computing Architecture ICA connections...

How to Enable and Manage Client Audio Settings for the Citrix Receiver using a Group Policy

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explainsCitrix Administrators how to configure the different audio options for Citrix...

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

After logging in to StoreFront, user receives the message "There are no apps or desktops assigned to you at this time." The StoreFront events shows "Event ID 4003"...