Unable to Log On to NetScaler SD-WAN Using PuTTY (Password Caps Locked)

Unable to log on to NetScaler SD-WAN using PuTTY Password Caps Locked...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?

Enable IPsec between SD-WAN and third party appliances...

Troubleshoot Citrix SD-WAN Issues Using ARP Table

Troubleshooting Citrix SD-WAN issues using ARP table...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

Detecting Link Failure in Citrix SD-WAN Appliance

Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...

How To Enable Thin Provisioning On XenServer

This article explains how to enable Thin Provisioning on XenServer...

NetScaler MAS Reports High Memory Utilization

User receives alerts related to high memory usagehowever they do not observe any latency or performance related issue. From var/log ns.log we see logs related to high memory and from mpsservice.log we see messages related to out of shared memory. Tuesday, 20 Mar 18 14:26:18.845 +1100 Debug Main...

High CPU Utilization on PVS 7.6 Servers

PVS 7.6: High CPU Utilization...

Error: "Cannot add app " on Android When Trying to Add App from XenMobile App Store

The user gets "Cannot add app " on the Android device when trying to add an app from XenMobile App Store, and MDMERRORUSERDEPROVISIONED gets logged in Debug logs. Other already installed apps work normally. Device has not been purposefully removed, and the device looks normal in XenMobile console...

Unable to join second StoreFront server after upgrade, with error "Error getting replication keys"

Follow are the symptoms: 1 StoreFront join operation fails with following error: 2 If we enable Audit for logon failure and success, you will observer following event on the Joiner: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: XXXXXXXXXXXXXXXXXXX Event ID: 4625 Task...

How to change the timeouts for the vSphere Connector

Sometimes a customer's environment is much slower than we planned for. We saw a scenario where disk moves and copies were taking several hours while still completing successfully. The vSphere connector was timing out much earlier, though. The ability to configure the timeouts is in 4.3 and all...

XenDesktop Setup Wizard fails with error (UUID_INVALID)

When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...

AppLayering 4.x - OS layer creation fails with error "An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setup_x64.exe' on your OS image"

While creating the OS layer in AppLayering 4.x we get the error message: An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setupx64.exe' on your OS image, and then try creating the OS layer again...

After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS

Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...

HDX session stops responding when using two-finger scroll on a touchpad

Citrix HDX session may stop responding and hang when using the two-finger scroll on a touchpad. This was observed in certain machines running Windows 8 or 10 with Receiver 4.10 or higher...

What are the supported disk platforms to install XenServer on?

Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...

HDX Media Engine Crashes when Disconnecting or Logging off From a Session

The HDX media engine crashes when disconnecting or logging off from a session. Here is how to reproduce the issue: 1. Start a published desktop from a ThinClient dual screen. 2. Within the published Desktop, launch another desktop. 3. Put this desktop on the second screen. 4. Logoff or disconnect...

How to Stop Receiver From Launching All the Published Applications Automatically

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...

Troubleshooting NetScaler Hard Disk Issues

Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...

Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server

Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...

Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront

The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services

The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...

StoreFront fails to detect Receiver installation with Internet Explorer

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When navigating to a Receiver for Web site using Internet Explorer, a user will be asked to run a...

Error: "Cannot Complete Your Request" Due to Incorrect Citrix Gateway URL Usage

The following error is displayed due to incorrect Citrix Gateway URL usage: Cannot Complete Your Request...

Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

VMware vSphere 6.7 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...

Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile

MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...

Configuring a SDX Channel from the SVM

Identify how configure LACP in SDX Channel...

The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console.

The Provisioning Server either cannot be found or shows as down in the Provisioning Services Console. The Provisioning Server might be unavailable...

How to install NMAS on VMware ESXI or VSphere

Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...

HTML5 Error "Citrix Receiver cannot connect to the server" from external connection

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. Internally users are able to launch application via HTML5 Client. But externally users are unable to...

The Stream process is not running on the PVS server

Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...

FAQ: XenMobile 10 and NetScaler Gateway Integration

Citrix Endpoint Management, formerly XenMobile Service This article contains frequently asked questions about XenMobile 10 and NetScaler 10.5 Integration. Q:What versions of NetScaler are supported withXenMobile 10 deployment wizard? Q:Do I need to upgrade to NetScaler 10.5 to integratewith...

FAQ: Badge Behavior and Notifications Behavior for End Users

This article provides frequently asked questions and answers for Badge behavior and Notifications behavior. Badge Behaviour for End Users Q: What does the badge count represent? A : The badge count represents the total number of unread count of mails for your entire inbox folder. Q: Do I still ha...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...

Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)

Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...

How To Deploy NetScaler as Both OAuth SP and IdP

Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...

SF3.8 | Default domain service not running on 2012 R2 StoreFront server

Default domain services not running on 2012 R2 StoreFront servers Users are unable to connect to StoreFront...

Elastic Layering Logs

...

Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...

FAQ: Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...

How to Upload Data to Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler

This article describes how to determine the IP addresses of active connections to a virtual server of a NetScaler. Background To troubleshoot a web application issue, you might need to determine the IP address actively connected to a virtual server of NetScaler. For example, certain percentage of...

SSO PassThrough is not working in Microsoft Edge Browser.

SSO Pass-through is not working in Microsoft Edge Browser...

How to restrict users to access device settings on Samsung devices in KIOSK mode

Restrict users to access device settings in Samsung KIOSK mode...

Application Security rules might not be enforced properly when multiple users simultaneously log on to the same server OS machine

When multiple session support is enabled on a Windows server OS machine, Workspace Environment Management WEM application security rules of previously logged on users are replaced by rules of a more recently logged on user. For example, if a rule is assigned to user1 but not to user2, when user2...