Troubleshooting StoreFront Upgrade Issues

Unable to upgrade StoreFront...

How to rename items on StoreFront?

To rename items as per the requirement...

How to Integrate Citrix Gateway with StoreFront for Access with Wyse Clients

This article describes how to integrate Citrix Gateway with StoreFront for access with Wyse clients...

How to configure SAML Authentication using Metadata?

To configure SAML Authentication with StoreFront you can use the metadata support option. This article describes the steps to perform the metadata based configuration...

Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...

How to determine the version of Citrix license server installed

This article describes how to determine the version of the Citrix license server...

StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process

Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...

How to Create/Renew an Apple Provisioning Profile for MDX App Wrapping

This article covers the steps to create a certificate, creation of App ID and creation of profiles...

StoreFront : Configure Resource Filtering To Allow Desktops And Application To Be Filtered On StoreFront

When Filtering keywords are set incorrectly on Desktops, Enumeration will fail and Desktops will not be filtered accordingly. This feature was introduced in StoreFront 2.5...

FAQ: Kerberos Support for XenDesktop 7.x

Q: Does StoreFront 3.5 support configuring Kerberos authentication with XenDesktop 7.8? A : XenApp 6.5 supports Kerberos but XenDesktop 7.x does not. Going forward Kerberos will be replaced with Virtual Smart cards. This is because of the newer FMA architecture and Microsoft's SAM architecture...

Write Cache to Hard disk fails when BDM Partition is used

Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...

Receiver install error "The requested operation has failed"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...

Alt+Tab Does Not Pass Through the VDI in ICA Session

When pressing Alt+Tab while on a VDI in ICA session Full Screen, the apps show up from the endpoint and not from the VDI...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

30 seconds s​creen hang/ delay during session reconnections

If users reconnect to a disconnected session, Windows Screen "hang" for about 30 seconds on the Welcome Screen. New Logins are not affected, only reconnections...

Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

PVS 7.6 CU1: Write cache getting filled up automatically.

Desktops are crashing once vdiskdiff.vhdx fills up...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

Pinch and Zoom Does Not Function When Using Receiver on iPad

Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...

Provisioning Services 7.6 :vDisk Imaging using P2PVS

PVS 7.6 : Assistance with Imaging process...

How to Migrate PVS created machines to another host

To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

All Traffic Goes to One StoreFront Server When StoreFront is Load Balanced with NetScaler

User noticed that his StoreFront servers are not load balanced properly. They currently have configured 4 StoreFront servers which is part of a server group and service group on the NetScaler. The NetScaler load balancing method is set to Round Robin, however only one StoreFront server is receivi...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

iOS DEP enrollment may fail when updating the trusted anchor certificates used to trust the SSL connection to the MDM server

After you enable iOS bulk enrollment, the upgrade of the trusted anchor certificates may cause the iOS DEP enrollment or re-enrollment failure. The issue may occur when you change from a self-signed certificate to a public certificate, purchase a certificate from a new provider, or move to an...

Storefront - generating event viewer warning - " The Receiver for Windows package file could not be found at the path"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Event viewer on storefront server is generating warning event ID 4 " The Receiver for Windows packag...

Error: "FullAdmin or MachineAdmin Permission Required" in XenDesktop Setup Wizard

XenDesktop setup wizard fails with permissions error. "XenDesktop FullAdmin or MachineAdmin permission required"...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

XenDesktop Setup Wizard fails on a Hyper-V Environment

The XenDesktop Setup Wizard might fail when creating Targets on a Hyper-V Environment under the following Scenarios: The vDisk is set to any kind of Write Cache that includes a Local Hard disk BDM Partition is selected as the Boot method for the Targets The XenDesktop Setup Wizard might present t...

Error: You Have not Chosen to Trust "Certificate Authority" from MAC Devices

SSL Trust issue on Mac...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

PVS 6.1 - Issues with MAK licensing activation....VAMT Tool will not launch

When try to activate a target device using MAK from the PVS console received: "The Volume Activation Management Tool cannot be found"...

Change "User Name" text at login page

In order to avoid confusion for users we need to change the text on the StoreFront webpage from "User Name" to "eID" in order to match nomenclature in use at our university...

StoreFront Upgrade Fails with Large Subscription Database

Note: This issue is not found in Storefront 3.11 and later versions. StoreFront upgrade fails with large subscription database. C:\Windows\Temp\StoreFront\CitrixMSI-CitrixStoreFront log points to following error: An error occurredcreating the snapshot: 'System.IO.IOException: The file is too long...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

How to Silently Remove and Clean-up Application Shortcuts from Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. To have the Citrix Receiver silently remove application shortcutsfrom their Citrix Receiver thatthe...

The Connection to "App/Desktop Name" Failed With Status (There is no Citrix XenApp Server Configured on the Specified Address)

Users receive this error when trying to launch externally: "The connection to "App/Desktop Name" failed with status There is no Citrix XenApp server configured on the specified address.."...

How to restrict access to the XenMobile Server Admin console

This will allow us to restrict the access and allow only specific IP addresses to reach the management portal of the XenMobile Server...

What is promiscuous mode for a NIC (interface)

Question: What is promiscuous mode for a NIC interface? Answer: In a network,promiscuous modeallows a network device to intercept and read each network packet that arrives in its entirety. In anEthernetlocal area network LAN, promiscuous mode is a mode of operation in which...

Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Secure Ticket Authority (STA) Status Is Marked As DOWN on Citrix Gateway Virtual Server

The CitrixGateway virtual server configured with Secure Ticket Authority STA is marked as DOWN, as shown in the following screen shot:...

Wyse Zero Client Unable to Log On to StoreFront

Wyse Zero Clients are unable to log on to StoreFront. The following error is received: Start roaming account , Citrix Sign-On failed This issue occurs after rebooting one of the devices. The devices that are not yet rebooted are working without any issues...