Different numbers of launches reported in the Dashboard vs. Activity Manager views of Director

The number of application instances displayed in Director under 'Sessions' 'Applications' and in 'User' 'Activity Manager' doesn't match, with higher numbers reported in 'Activity Manager'...

The upload_compliance_result.xml file is not created immediately after enabling automatic upload

Uploadcomplianceresult.xml is not created immediately after enabling automatic upload...

How to delete catalogs created in the "Quick Deploy" interface

This article describes how to delete catalogs created in the "Quick Deploy" interface...

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"...

Citrix Studio 'session' field not showing username

After upgrading, the Citrix Studio session view no longer shows the username, however,the username is displayed when checking the session from the Citrix Director...

Unable to upload new SDWAN Licesne

The applied license neither changed the value of existing features nor added new features. This may be due to duplicate or invalid features or multiple server licenses...

Can't complete your request with SAML enabled in a Single Domain

Can't complete your request when logon Netscaler Gateway using UPN name with SAML enabled. On Storefront event log, we can see "An authentication attempt was made for user: [email protected] with realm context resulting in: Failed -1073741715" In Storefront Verbose log, we can see...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5

Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...

How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

How to Import OVF Package to XenServer

This article describes how to import OVF package into XenServer. You can use the Citrix® XenServer Conversion Manager to convert hundreds of virtual machines to XenServer. It saves time and storage by converting a virtual machine directly to XenServer unattended.You can also create a virtual...

How to Reset the XenServer Console

Under certain circumstances, the XenServer console in XenCenter will freeze. This article describes how to reset the console when the host is still responsive. Requirements Basic Linux knowledge Access to a XenServer host through an SSH client such as putty...

Error launching application in DAAS "The resource is unavailable currently"

All applications in a particular Delivery Group\Catalog fail to launch . Applications in other Delivery Groups have no issue launching . With CWA the error seen is "The resource is unavailable currently" With HTML5 client this error is seen "ICA retrieved successfully, connecting..."...

Error: "There are no apps or desktops available for you at this time" after logon StoreFront

Multiple zones are configured within a single site. Primary zone and Satellite zone both contain one Delivery Controller and one Storefront for redundancy. If the Delivery Controller in Satellite zone fails, the whole environment is still working well. But if the Delivery Controller in Primary zo...

How to check the current TCP connection number of Gateway virtual server

It's not possible to check the current TCP connection number for gateway virtual server on NetScaler GUI, but it can be checked on the NetScaler CLI...

Nutanix power actions failure after the windows patches on Cloud Connector

Following a Windows patch to Cloud Connectors, power actions, and autoscale actions are failing to Nutanix-hosted VDAs. You can see failures relating to the Citrix Remote Broker Provider service, and the Nutanix PlugIn on the Cloud Connectors event logs, XaXdProxy crash linked to the broker...

Endpoint Management - How to load balance Exchange Servers

Steps to set up load balancing for Exchange Servers in Endpoint Management to ensure high availability and seamless user experiences...

Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs

After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...

XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Conversion Manager virtual appliance update is for customers who use the Conversion Manager feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverable: File Name|...

rdx.message_box_error after firmware upgrading

After OS firmware upgrading and try to connect Netscaler GUI, the following error may display...

Anonymous user sessions cannot get a valid RDS User CAL license

With RDS User CALs deployment, anonymous user sessions cannot launch successfully...

Error: "Your logon has expired..." When using multiple Netscaler Gateways

Error: "Your logon has expired..." When using multiple Netscaler Gateways to access a single store on StoreFront...

WAN Latency and DC Latency show as "NA" in ADM HDX Insight

customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...

How to Load Balancing PVS server in NetScaler

This article summaries tips when configure Load balance for PVS server...

Both NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface down

There is one direct cable connectedbetween Primary node and Secondary node, The cable connection is not via switch. Both interfaces are HA MON enabled. Both NetScaler HA nodes status turn to NOTUP after Primary HA-MON enabled interface is down...

Locally cached profiles not getting deleted at User logoff from the VDA

Locally cached user profiles does not get deleted at user logoff. User gets a temp profile at next consecutive login...

The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

Rewrite policy fail to honored when binding to NetScaler Gateway Virtual Server

When you're trying to insert some promptsto NetScaler Gateway logon page via Rewrite policy, you may find the prompts strings are not displayed even if you refresh the web page or clear all browser cache. The Rewrite policy is not honored as expected...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

Published application launching locally

Launching a published browser application opens the local version instead rather than opening within the Virtual Desktop session. Ex. Internet Explorer...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

Azure Hosting Test connection shows invalid user name / password / Credentials

Unable to create new machine catalog Running the Test Connection fails with error "Invalid Credentials"...

Responder policy not honored when binding to NetScaler Gateway with AAA_REQUEST type

A situation has arisen where certain responder policies intended for filtering whitelist users on Citrix Gateway fail to operate as expected...

How to add page footer on Citrix Gateway logon page with X1 based portal theme

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EPA expression to allow MAC OS versions

EPA Nfactor policy expression to allow MAC OS...

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

Applications in a StoreFront store fail to enumerate and launch. An SSL connection error is reported

After upgrading to SF 1912 CU2, the store fails to present apps, and the following info is seen in the event log: Event ID:0 An SSL connection could not be established: None of the SSL cipher suites offered TLSECDHERSAWITHAES128CBCSHA, TLSECDHERSAWITHAES256CBCSHA, TLSECDHERSAWITHAES128CBCSHA256,...

How to configure URL Transformation to transform part of URL Path

When accessinghttp://example.com/url1/xxxx, Netscalercan transform /url1/ to /url2/ and preserve other parts, then forward to backend server...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...