ADM DR Node Only Accessible by Default Username/Password

The nsroot password that is configured on our Primary/Secondary ADM hosts did not appear to be replicated to the DR node. When accessing the DR node over the VSphere console we can only log into it with the default nsrecover/nsroot username/password. If I update the password for the nsroot and...

How to change NSIP's and SNIP of the Citrix ADC which is configured in HA pair

Citrix ADC 13.1 - ADC is down after changing the NSIP and removing one of the interface on the ADC and binding other interface with different VLAN configurations...

Uniprint custom virtual channel cannot be opened

Issue with Uniprint Event viewer error: Custom virtual channel CTXUNPR cannot be opened by process C:\Program Files\UniPrint Suite\UPSession.exe...

How to configure URL Transformation to transform part of URL Path

When accessinghttp://example.com/url1/xxxx, Netscalercan transform /url1/ to /url2/ and preserve other parts, then forward to backend server...

Unable to enter multi-factor authentication with Citrix DaaS Remote PowerShell SDK

After installing and running the Virtual Apps and Desktops Remote PowerShell SDK, explicit authentication is required using the Get-XdAuthentication cmdlet. After entering the username and password, multi-factor authentication dialog is displayed,but the 6-digit OTP code input items are not...

SAML Metadata Import Errors when Federation Metadata XML file is larger than 64KB

The following messages are observed at the logs: Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903432 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903433 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903434...

Add Machine fails with "Currently there are no machines available in a compatible machine catalog"

VDAs from the newly created Machine catalog cannot be added to an existing Delivery group. The error message is: "Currently there are no machines available in a compatible machine catalog."...

Mouse cursor disappears when launching a session in full-screen mode

Mouse cursordisappears when launching a session in full-screen mode...

How to create a TLS1.3 profile on NetScaler

This is a step-by-step on how to create a profile TLS 1.3 on the NetScaler and attach those to specific LB Virtual Server...

High Availability Setup on Amazon Web Service

This article describes the design perspective of High Availability HAon Amazon Web Service AWS environment. Background AWS does not support Gratuitous Address Resolution Protocol GARP, Virtual Local Area Network VLAN or any Layer-2 L2 functionalities like bridging. Two virtual machines belonging ...

Driver Disk for Microsemi smartpqi 2.1.24_046 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.24046 Issues resolved in thi...

Leaving non-persistent virtual machines of the provisioning scheme at the hypervisor is not allowed.

Unable to delete orphaned VMs by using Powershell from catalog which has already been removed via Powershell. When running command: Remove-ProvScheme The below error is seen: "Leaving the non-persistent virtual machines of the provisioning scheme 'provisioning scheme name' at the hypervisor is no...

How to manually update Web Application Firewall Signatures

Provide steps to updateWeb Application Firewall Signatures...

StoreFront service status down after NetScaler HA failover

The customer triggered NetScaler HA failover, in the new Primary node, StorefrontSF service status show down with Monitor connection Timeout error...

NetScaler HA interface report "No HA heartbeats"

The customer saw "No HA heartbeats" on two NetScaler HA nodes' interfaces...

Spoofed IP Addresses for FQDN Based Tunneling

To understand the concept of Spoofed IP address in Split Tunnel of FQDN based tunneling...

No device licenses are currently available error when using Server OS Target Devices

PVS Target devices report"No device licenses are currently Available" Restarting the PVS targets will temporarily make the error go away but it will re-appear after a brief period Under Target Device properties the assigned license will be listed as "n/a" despite licenses being available In the P...

Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

Difference between 'nsconmsg -K ./newnslog -d event' and 'show ns event'

This article explains how 'show ns event' nscli command is different from 'nsconmsg -d event' output...

Netscaler nstcpdump timestamp shows as UTC+0 instead of device local time(e.g. GMT+9).

Starting from version 13.1, when the TCPDUMP command is executed in CLI, GMT+0 time is applied instead of GMT+9 time set in Netscaler. Nstrace is normally applied as GMT+9 time, but only TCPDUMP is applied as GMT+0...

Citrix Secure Access for Windows fails to allow traffic through VPN after an upgrade to 23.x.x.x

After a successful connection to the Citrix Secure Access CSA client in full tunnel, none of the traffic passes through the VPN. Access to the applications using an IP address or DNS over the tunnel is blocked. The issue is limited to domain-joined machines where the Intranet IP address is...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

WEM Policy For Users Account to Restrict the CPU & Memory Usage

WEM Policy For Users Account to Restrict the CPU & Memory Usage. We need to some percentage CPU & Memory only to use the CPU & Memory where users are accessing the chrome browsers , etc applications in citrix...

How to use the CLI to disable HTTP OPTIONS Method for virtual server

Some security scanning reports suggest to disable the OPTIONS HTTP Method on web server. The article provides the use of a rewrite policy to avoid processing the OPTIONS HTTP Method...

Driver Disk for Intel i40e 2.22.20 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Note: This driver disk is superseded by a more recent build of i40e 2.22.20. The latest version is availabel at https://support.citrix.com/article/CTX677875/driver-disk-for-intel-i40e-222205-for-citrix-hypervisor-82-ltsr Customers running the Citrix Hypervisor...

Monitor Stays Black After Terminating a Remote session on Remote PC.

Black screen on Remote PC after disconnecting. Session appears to be hung or unresponsive...

Rotate the Citrix Cloud SAML signing certificate used by ADFS relying party trust

On ADFS server -- Click on Event Viewer -- Applications -- ADFS -- Admin -- search for the error log at the time-stamp you replicated the login. If you see the following error in the ADFS event logs: Error: "Encountered error during federation passive request. Additional Data Protocol Name: Saml...

Noticeable Delay of Adding User Store in CWA for Mac Residing within a Restricted Intranet

In an isolated intranet that can't connect to the Internet, CWA for Mac users may notice an obvious delay of around 30 seconds during certain operations e.g. adding a store, user authentication, and launching published resources...

'ERROR: Minimum Cache Memory Not Configured' When Setting Global Cache Parameter

After upgrading to version 13.1 Build 42.47+from any previous version, you may notice a different behavior when configuring the global cache parameter. You are unable to set the cache global parameters unless the value of "-memLimit" is=N 4MB N is the number of NSPPEs. Attempting to set the cache...

Microsoft Security Update Validation Report June 2023

Microsoft’s June 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Your account cannot be added using this server address. Make sure you entered it correctly

Error "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." when trying to logon Gateway URL via Citrix Workspace...

How to configure "Client IP-User Name-VDA server" one-to-one association via NetScaler Gateway

This Article provide a configuration sample in NetScaler to fulfill "Client IP Address--User Name--VDA server" one-to-one association via NetScaler Gateway...

Explanation of Citrix Storefront Default Appliance

Explain default appliance gateway usage for Storefront store...

Firewall Whitelisting for Delivery Controllers to add Azure as a Hosting Connection

Requesting a Firewall white-list for Delivery Controller with connecting to Azure Subscription as a hosting connection...

UPM Profile Gets Corrupt If Users With Same SAM Account Name In Different Domains Login

UPM profile gets corrupt if users with same SAM Account name in different domains login to the same VDA. Issue is seen with 1912 LTSR CU5 and above and 2203 LTSR CU1 and above. USER1.DomainA.com logson a VDA and then User1.DomainB.com logs on the same VDA then the local profile of user1.Domain A...

ICA application on MAC taskbar displays Citrix viewer icon instead of the application icon

Citrix Viewer icon seen in taskbar instead of actual application icon...

Client BSOD Code APC_INDEX_MISMATCH when Launch ICA Session

Client BSOD code APCINDEXMISMATCH when launch ICA session...

Workspace App Installation Slowness due to Download of Prerequisite Packages

It will take more than 10 mins to install the Workspace app for Windows. And finally, it can install successfully but the overall time is just too long...

How to Make One Host Go into Maintenance Mode without Affecting VMs Running on It

This article describe how to make one host go into maintenance mode without affecting VMs running on it...

Unable to provision VPX on the SDX 9100/16000 SDX 16000 hardware

Unable to provision VPX on the SDX 9100/16000 hardware. Receive error while provisioning:Booting a02co1vdivpx001 Error: Citrix ADC is not reachable after reboot Operation Failed : Error: Citrix ADC is not reachable after reboot...

ADM GUI is down and users only have access via SSH

Users are unable to get any access to ADM GUI on 13.1...

NetScaler Virtual Server Becomes Inaccessible Because of IP Conflict Issue

NetScaler virtual server becomes inaccessible because of IP conflict issue...

How to find projected release dates for new versions of workspace app.

How to find projected release dates for new versions of workspace app...

How to set Http redirect to HTTPS directly on Storefront server

When user access Storefront site web with http://sfurl.com/citrix/storeweb , it can be auto redirected intohttps://sfurl.com/citrix/storeweb...

CWA displaying apps differently depending on which Storefront server you connect to

When connecting to a new Storefront server, customer is seeing icons that are displayed differently then they do when connecting to another Storefront server running the same version. Connected to the 1st server, the apps looked like this: Connected to the 2nd server, the apps looked like this:...

Cannot complete request when accessing HTTPS Storefront URL

When users access the storefront webpage they get an error saying "cannot complete request" on the detect workspace app / receiver web page...

Customized Outlook OST path gets reset by UPM during logon

Customized Outlook OST path gets reset by Citrix Profile Management during logon...

Citrix Workspace App installation fails on Windows Server 2012 R2

Citrix Workspace App CWA version 2109 and above will fail to install on Windows Server 2012 R2 Systems with the error "Unable to install the following prerequisites. Install them manually and then try to install Citrix workspace App again.” Microsoft Edge Webview2 Runtime: Error Code: -2147219198...

WEM Log displayed in VUEMRSAV.exe not showing correct order of external tasks

When using the VUEMRSAV.exe to determine the outcome of the WEM configuration for a user within the log the order in which the WEM external tasks are executing does not reflect the configured order in the WEM configuration set and also the actual order the external tasks are executing...

Microsoft Security Update Validation Report December 2022

Microsoft’s December 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...