Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

Error: No Licenses Associated with License Authorization Code Found in Licensing Portal

New Citrix Licensing Portal Error Message: “No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”...

Cannot access Licensing Node in Citrix Studio. “An error occurred with the Citrix License Server..”

It is not possible to change the License Server from within Citrix Studio. The error appears, “An error has occurred with the Citrix License Server….” On clicking View error details, the following information appears: Error Id: XDDS:CFA44753Exception:...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Citrix Provisioning Service Target Device compatibility with Hyper V Generation 2 Virtual Machines.

The following table shows which 64-bit and 32-bit versions of Windows you can use as a guest operating system for generation 1 and generation 2 virtual machines. 64-bit versions of Windows| Generation 1| Generation 2 ---|---|--- Windows Server 2019| ✔| ✔ Windows Server 2016| ✔| ✔ Windows Server...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

How To Customize The Window Title Of Native Citrix Receiver Authentication Dialogs

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. All native Citrix Receiver authentication dialogs have title “Citrix Receiver” thus: This article...

Error while downloding the Citrix Gateway Plugin from Downloads Tab of ADC : Forbidden you don't have permission to access

ADC version below 13.0 Error while downloading plugin: "Forbidden you don't have permission to access /vpns/scripts/mac/CitrixAccessGateway.dmg on this server"...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working

One of the possible error conditions reported in the deployment is where in the GUI System - Deployment the following symptoms are reported: Heartbeats are not received from the secondary Data synchronization has failed on secondary Apart of the information displayed in GUI on primary node, there...

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643 These lines appear in the logs. 09:11:45.4298 : XenDesktopSetup:Starting synchronous process...

App Layering - Setting a certificate for LDAP

Connection to LDAP server or synchronizing LDAP entries may fail with the following errors: "There are certificate errors found when connecting to the server" "One or more problems with the service certificate were found. You can enable them to be ignored, or you must update the certificate on th...

StoreFront Cannot Complete your request - Access is denied. Contact your system administrator. - No endpoint listening at net.pipe

StoreFront event log shows Access is denied. Contact your system administrator. System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 There was no endpoint listening at net.pipe://localhost/Citrix/Authentication/Win32...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Cryptographic Update in Citrix Workspace App for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Objective This feature is an important change to the secure communication protocol. Cipher suites wi...

Error Code 42B when using Citrix Gateway Native OTP authentication in Citrix Workspace app for Android upgrade

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error message appears even after upgrading to the latest version of Citrix Workspace...

StoreFront 1906.1.0.27 upgrade and installation issues

The following issues have been discovered with StoreFront1906.1.0.27concerning upgrading and uninstalling: 1. If you attempt to upgrade to StoreFront 1906 from StoreFront 3.7, or from a version of StoreFront that was upgraded from StoreFront 3.7, the upgrade fails. WSP-4386 2. Uninstallation of...

Citrix SDWAN : Branch to Branch Virtual Path down because of CGNAT on the WAN link

The path created using a WAN link with CGNAT configured remains in dead state for Branch to Branch communication. No issues seen between Branch and MCN. Check the topology below to understand the scenario : In the above topology, at Branch1, the LTE link is getting CGNAT by the provider i.e. the...

Fair Share calculation for Bandwidth provisioning on SD-WAN

By default, all branches and WAN services Virtual Path/Internet/Intranet receive equal share of the bandwidth. When there is high difference in terms of bandwidth requirement or availability between the connecting sites, provisioning can be changed accordingly. By default, the ratio is 1000 Share...

Failed to launch session "session_name". Error code: 2502 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop...

Failed to launch session "session_name". Error code: 2501 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop...

Published Applications or Desktops Do not Launch or Disappear during Launch

Published Applications or Desktops don’t launch, or disappear during launch. There are no errors presented to the user, and nothing in the Event Log of the XenApp server or VDA hosting the application. The issue can present2 different symptoms: The application appears to launch then...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

Unable to attach from Citrix Files/Quick Edit into Secure Mail

Facing an issue where you open a number of different file types in Citrix Files/Quick Edit and select "Open In" and select "Copy to Secure Mail" and you receive a "Unable to attach file" error in Secure Mail...

ADM Click Jack Vulnerability: X-Frame-Option/ Content-Security-Policy's frame ancestor entry missing

Vulnerability scanner detecting HTTP Click-Jacking vulnerability on the ADM management IP as the response from the ADM is missing theX-Frame-Options or the Content-Security-Policy’s frame ancestor option...

Citrix Endpoint Management TLS Version Deprecation

To improve the security of connections to Citrix Endpoint Management, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of March 15, 2019. NOTE: On-Prem CEM customers also can follow the same instructions on their MDM 443 and 8443 and MAM 443 Service or Service...

Workspace: Managing Personal Folders and Shared Folders

This article explains the differences between Personal Folders and Shared Folders and how to manage them...

Repeat Ctrl down/up events sent to software on Linux VDA from Citrix Workspace App for Windows when holding down Ctrl key

There is a keyboard-related issue with the Linux VDA. If you hold down the Ctrl key when connected to the Linux VDA from Citrix Workspace Appfor Windows, you send repeat Ctrl down/up events to the software on the Linux VDA, which is expecting a single Ctrl Down event. If you hold down the Ctrl ke...

Endpoint Management 10.9.0.12 - Profile installation failed, MDM Payroll error

Unable to enroll DEP devices, failing while the 2nd profile installation with an error: "the new mdm payload doesn't match the old payload"...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

KB4480976 causes issue with pagefile redirection on Windows 10 v1803 with PVS

After installing Microsoft updateKB4480976 on a provisioned Windows 10 v1803, 'Performance Options' popup may appear with no paging file set.This issue is not seen with other versions of Windows 10...

How to Collect XenServer Guest VM Operation Log

This article explains how to collect XenServer guest vm operation log...

Citrix ADM: Upgrade of ADC from ADM fails after exactly 30 mins

When you check the 'Execution history' of the upgrade, you will find Build upload through SCP to ADC failing at exactly 30 mins...

iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13

After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...

PVS target devices are randomly getting unregistered and going down in PVS console

Target devices show up and running in hypervisor console Targets show down in PVS console and get unregistered intermittently Restart fixes the issue During the time of issue, ping to the target device works,but RDP fails...

XenServer - Not Able to Enable HA on Pool

Not able to enable HA on pool...

The Citrix Profile Management service failed to start when PathToLogFile parameter is set to a remote machine

Citrix Profile Management is not operating on the VDA because the Citrix Profile Management service failed to start in a timely fashion. This occurs when the “Path to log file” Profile Management policy or PathToLogFile parameter has been set to a remote machine UNC path. The event logs may inclu...

How to Re-download Citrix Licenses

License files that were previously allocated, reallocated or renewed can be re-downloaded...

The management console is unavailable because a root certificate is missing

After upgrading StoreFront from 3.9 to 3.12 CU1 - StoreFront console fails with 'The management console is unavailable because a root certificate is missing'...

Target Device Error: "Store path not found"

Target Device Error: Store path not found...

Citrix Receiver for Windows Quick Reference Version List

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article contains a list of publicly released version numbers and release dates for the Citrix...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

Workspace App for iOS - Error 'EAP is activated and not supported on iOS' when connecting through Netscaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users are unable to connect using Workspace App for iOS through Netscaler Gateway. The connection wi...

SD-WAN ERROR: Registry versions are not compatible so the Virtual WAN service cannot run. You must manually update the configuration

Unable to install a configuration package on a brand new branch appliance. Configuration package was created running version 9.3.3 Branch appliance is running version 9.1.1 from factory When installing the configuration package on the branch via LCM Local Change Management, the new configuration ...

File Box for Citrix User FAQs

File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...