Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"

Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...

How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...

Length limitation of "Associated User" username

Citrix DaaS Manage - Monitor - Trends - Sessions - Associated User only displays part of username...

SNMP Manager cannot get data from NetScaler

SNMP manager cannot get data from NetScaler, getting error "No Response from " when doing snmpwalk in SNMP manager. root@Zabbix snmpwalk -v 2c -c Timeout: No Response from Note: The SNMP manager is Zabbix in this case...

NetScaler peer node status UNKNOWN in primary node

During setup of NetScaler High AvaliabilityHA, HA node 1 show status UNKNOWN in primary node. In NetScaler primary node GUI, 1. navigate toSystem High Availability Nodes , provide the peer node’s NSIP address in theRemote Node IP Address field and peer node's login credentials, 2. Click Create...

How to get delivery group published name/assigned users detail information via Powershell command

Get delivery group published name/assigned users/Desktopsdetail information via Powershell command...

SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"

After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...

TCP option lost when traffic go through TCP type Load Balance(LB) Vserver

TCP option lost when traffic go through TCP type Load BalanceLB Vserver: 1. Clients send TCP syn to NetScaler with TCP option segment: 2. Backend Servers do not receive TCP handshake with TCP option segment from NetScaler:...

Locally cached profiles not getting deleted at User logoff from the VDA

Locally cached user profiles does not get deleted at user logoff. User gets a temp profile at next consecutive login...

How to backup NetScaler appliance via Command Line or GUI interface

This article describes how to backup NetScaler appliance via command line or GUI interface...

"Connection Interrupted" error message will pop up when trigger disconnect from director or studio

• "Connection Interrupted"error message will pop up when admin user trigger disconnect from director or studio • If user directly click disconnect from toolbar or × ， issue won’t happen • Issue only happen for random users , not all users have this issue...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

How to add custom app icon in Android Play Store applications

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HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

STOREFRONT monitor status DOWN with reason "Probe failed" in NetScaler

customer found the Monitor result show "Probe failed" when binding STOREFRONT monitor to Load balance storefront service. There is no issue for TCP type monitor...

On-Prem ADM automatic backups failure for ADC instance

ADM auto backup ADC instance operation failed. End user may haveEmail alert if email notification enabled in ADM...

Live migration within a pool that doesn't have shared storage by using the xe CLI

To migrate VMs between hosts that do not share storage storage live migration by using the xe CLI, not XenCenter...

VDA logs FAS event 107 continuously if Advyza is installed

Users cannot access Domain resources like Network shares, Internal websites, Applications which need Domain/Windows authentication after 5 minutes of logon. Users can access Domain resources soon after they logon, but if they try to access any new resource after 5 minutes, it fails or prompts for...

How to enable ACL logging for extended ACLs

This article is a guidance on how enable ACL logging for Extended ACLSimple ACL does not have this function...

ADM collector metric services port 5563 is down on VPXs

Traffic Management Load Balancing Service ADM collector metric services port 5563 is down on the VPX...

NetScaler ns.log "Failed to process setclient for id , user due to "<license limit reached>""

Customer finds following message in /var/log/ns.log, which indicates some gateway users failed to login: Aug 14 09:17:01 x.x.x.x 08/14/2023:01:17:01 GMT xxxxxxx 0-PPE-5 : default SSLVPN Message 503230 0 : "Failed to process setclient for id , user due to " "...

How to add page footer on Citrix Gateway logon page with X1 based portal theme

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Storefront - Unable to access store URL: "Server Error in '/Citrix/#storename#Web' Application"

Security related patches for IE browser and OS were deployed and since then users cannot launch the Storefront page. The following is displayed: Server Error in '/Citrix/storenameWeb' Application...

"Failed to convert Boot Configuration Data. The system cannot find the file specified. (0x00000002)"

Attemtpting to run P2pvs and get error "Failed to convert Boot Configuration Data. The system cannot find the file specified. 0x00000002" Followed https://support.citrix.com/article/CTX202159 and still same issue...

Applications in a StoreFront store fail to enumerate and launch. An SSL connection error is reported

After upgrading to SF 1912 CU2, the store fails to present apps, and the following info is seen in the event log: Event ID:0 An SSL connection could not be established: None of the SSL cipher suites offered TLSECDHERSAWITHAES128CBCSHA, TLSECDHERSAWITHAES256CBCSHA, TLSECDHERSAWITHAES128CBCSHA256,...

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

Unable to delete vDisks old versions on PVS 1912 LTSR

After merging versions of vDisk, unable to delete the old versions that were not in use anymore. The Delete option was grayed out. Following article: https://support.citrix.com/article/CTX215264 did not help...

Unable to enter multi-factor authentication with Citrix DaaS Remote PowerShell SDK

After installing and running the Virtual Apps and Desktops Remote PowerShell SDK, explicit authentication is required using the Get-XdAuthentication cmdlet. After entering the username and password, multi-factor authentication dialog is displayed,but the 6-digit OTP code input items are not...

XenCenter fails to remove host from the Pool

Removal of a Hypervisor from a Pool when XenCenter fails...

Test the communication between DDC and SQL with an .udl file

If you would like to test if the communication between DDC and SQL is working fine, outside Citrix, you can create an .udl file on desktop and try to access the SQL server using the required username and password. If the communication completes successfully, you can continue troubleshooting from...

WEM Service : Unable to connect to the Citrix WEM cloud connectors

Unable to refresh the cache of the WEM agent which uses proxy for Internet access Cache refresh is possible on the WEM agent with direct Internet access...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

How to create a TLS1.3 profile on NetScaler

This is a step-by-step on how to create a profile TLS 1.3 on the NetScaler and attach those to specific LB Virtual Server...

XenServer: Block Size Shared storage best practices

Requirements for attaching iSCSI storage to a XenServer with regards to block size...

Exploring ICA Login and Logout Records in NetScaler logs

This articlestates the essential ICA login and logout records contained within the NetScaler's "/var/log/ns.log."...

Driver Disk for Microsemi smartpqi 2.1.24_046 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.24046 Issues resolved in thi...

StoreFront service status down after NetScaler HA failover

The customer triggered NetScaler HA failover, in the new Primary node, StorefrontSF service status show down with Monitor connection Timeout error...

Re-installation Session Recording Agent fails with Error 1920

Session Recording Agent installation failed with Error 1920, below events are logged on VDA Application Event log Event ID : 11920 with message Error 1920. Service 'Citrix Session Recording Agent' CitrixSmAudAgent failed to start. Verify that you have sufficient privileges to start system service...

How To: Force all users to access and authenticate at the NetScaler (ADC) Gateway.

To force all users to authenticate at the Gateway and not be able to log in directly to StoreFront...

How to pre-populate domain name in Citrix Web Studio logon page

This article describes how to automatically pre-populate the domain name in Citrix Web Studio logon page. Requirements Citrix Web Studio Read/writeaccess to C:\Program Files\Citrix\Web Studio\Site...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...