5316 matches found
CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections
QUESTION: CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections ANSWER: This is known limitation. We do not support unsigned SMB2 connection with windows 10 as it uses secure dialect negotiation. However performance should be better compare to w/o CB as w...
Users Unable to Connect After Rebuilding Licensing Server With qfarm Showing Load of 20000
After rebuilding the XenApp licensing server users are unable to connect. XenApp Licensing installed without issueand its services are running. Running qfarm /load on any of the XenApp servers in the farm shows a load of 20000 meaning the servers are unable to acquire a connection license for the...
How to Set the Time Zone of the NetScaler Appliance to UTC Time Zone
This article contains the procedure to change the time zone of the NetScaler appliance to Coordinated Universal Time UTC if the appliance is set to another time zone. When setting the appliance to the UTC time zone, it can be confusing to refer to a relevant city. To avoid such uncertainty, you c...
Failed to Create New Virtual Machine Using XenDesktop Setup Wizard
Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...
Slow App Enumeration in StoreFront 3.0 with Receiver 4.3
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information App enumeration takes up to 4 mins. You can expedite the app enumeration by restarting the self service...
StoreFront Featured Apps Group Appears More Than Once
When there is a single Featured Apps group created; the new group appears more than once in StoreFront...
How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor
This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...
Universal (CCU) License Usage When Deploying XenMobile with NetScaler Gateway
When implementing XenMobile deployment with NetScaler Gateway, Universal CCU license count is more than expected. NetScaler Gateway Use Cases ShareFile XenMobile Secure Mail, Secure Web, and so on - Currently, license count is PER DEVICE Receiver for Mobile Devices Receiver for Web Browser SSL VP...
SNMP v3 System Generated Passwords are Not Accepted by CloudBridge
When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...
Changes in Experimental Support for XenApp and Multiple GPUs
What are Experimental Features? This article covers a product configuration or procedure for which Citrix does not currently offer support. Use of this configuration should only be used in a lab or test environment and not with production deployments. Experimental features are occasionally releas...
Best Practices for Upgrading a Hypervisor Tools Version in a Citrix Provisioning Environment
This article describes the steps for upgrading a hypervisor tools version in a Citrix Provisioning environment. Use the following procedure to upgrade a Hypervisor: 1. Reverse image the vdisk. 2. Boot from the local HDD on the VM that has been reverse imaged to. 3. Uninstall the PVS target...
Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services
Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...
Remove the Send anonymous usage statistics options at preferences at Storefront
To remove the option of sending anonymous usage statistics to improve Citrix Workspace app at preferences for Stores...
Citrix DaaS Workspace Core - Domain is unreachable Error
When using DaaS quick create to create directory connection for AWS workspace core , error prompts "Domain not found" and Status shows "Invalid Account"...
ADC-13.1-Error "Custom header name is too long" with rewrite action DELETE_HTTP_HEADER in Netscaler
When you want to delete HTTP header "X-Permitted-Cross-Domain-Policies" with rewrite action DELETEHTTPHEADER, Netscaler prompts this error "Custom header name is too long"...
Applying Modern UI patch for Citrix Storefront LTSR2402 CU2 (to support CWA Linux Clients)
Symptoms or Error When users on Linux login to their Citrix Workspace App for Linux , they see an infinite progress screen or error instead of seeing the list of their apps and desktops. This is applicable only for customers where the admins have 1. Upgraded their StoreFronts to the new Storefron...
Citrix Profile Management fails to load When User Personalization Layer is enabled
When User Personalization Layer UPL is enabled, Citrix Profile Management CPM profile is is not loaded. If UPL is not enabled, CPM profile does load...
Hotfix XS82ECU1079 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...
DaaS: 2411 VDAs are not registering with the Cloud Connectors
When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...
Citrix Director - Incorrect applied policy result shown on the session detail page
Set a policy that contains computer policies and user policies and assign the policy to be enabled only when accessing via Gateway. However the policy name is shown on applied policy of session detail page when the session is an internal one that not via the Gateway...
Citrix Workspace app for Mac Security Bulletin for CVE-2024-7549
Description of Problem A vulnerability has been discovered in Citrix Workspace app for Mac, which, if exploited, may result in a session hijack of a user who is authenticated on cloud stores. Affected Versions: The following supported versions of Citrix Workspace app for Mac are affected by the...
Hotfix XS82ECU1074 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...
unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy
unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy Limit visibility in a delivery group for specific user/client...
Citrix Cloud with Okta SAML IDP initiated login doesn't work
Citrix Cloud SAML initiated login doesn't work following error is thrown "Unable to Process Your Request" Everything is successful if we use SP initiated log in...
CSP Tenant Cloud Account Creation Change
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The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions
When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...
NetScaler - How to Integrate NetScaler and Exchange Server when Content Switch is Involved.
How to Integrate NetScaler and Exchange Server when Content Switch is Involved...
XenServer Software Updates
Introduction We provide regular updates to Citrix Hypervisor, XenServer, and XenCenter. These updates can include bug fixes, improvements, and new features. Overview of the Article This article assists you in finding resources that inform you about Citrix Hypervisor and XenServer software updates...
Multipath tools
In enterprise environments where uptime and performance are critical, ensuring continuous and efficient access to storage is paramount. Multipathing is a technique used to provide multiple physical paths between the host and the storage devices. XenServer manages these multiple I/O paths, enablin...
How to View or Change Encryption Policy Configuration for Xenmobile
How to view or change encryption policy configuration on a Xenmobile server...
Hotfix XS82ECU1070 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691115 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...
Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection
Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...
Netscaler ADM Issues
Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with connectivity of NetScaler Console Agent to NetScaler Console Service. Overview of the Issue NetScaler Agent helps the on-prem NetScalers to connect to...
Netscaler SSL (Certificates and Ciphers)
Introduction This article provides a summary of the useful resources about Netscaler SSL Certificates and Ciphers Appendix: Top Knowledge Content Troubleshooting Common Problems CTX124429 - Error: "unable to load PKCS7 object" is Displayed when Converting or Installing a PKCS 7 Certificate on...
Xenserver Storage: Comprehensive Guide
Introduction This article will assist you in resolving issues with unavailable VDI Virtual Disk Image. Overview of the Issue In different situations, XenServer experiences issues with starting VM’s , taking a snapshot or scan of SR’s and failing with error “VDI is not available ”. This article wi...
Error: "Cannot connect to server. Try again in a few minutes" on StoreFront
End-user is unable to add Store into Receiver, unless the full Store path is appended. Example https://SF-FQDN/Citrix/; - Add Store is successful https://SF-FQDN - Add Store fails: After user gets prompted for credentials, an error message appears: "Cannot connect to server. Try again in a few...
Error: "HTTP Error 404" When Accessing StoreFront Through NetScaler Gateway
Error: "HTTP Error 404" when accessing StoreFront through NetScaler Gateway. This issue surfaces after changing the StoreFront base URL from HTTP to HTTPS. The following is the NetScaler Session Profile snippet:...
Error: XDDS:F26A2921 Studio Cannot Contact DDC
After a failed upgrade for StoreFront 2.5 and while repairing StoreFront, Studio lost communication to the DDC. Details Error Id: XDDS:F26A2921 Exception: Citrix.Console.Common.CitrixAggregateException One or more parallel operations failed at Citrix.Console.Common.CitrixParallel.InternalForEachT...
How to Disable Specific Client Drive Mappings
This article provides instructions on how to disable specific Client Drive Mappings from enumerating within an ICA session...
Error: "Cannot verify database connectivity" on StoreFront
Though StoreFront server is able to communicate to the SQL server over TCP port 1433, when you click Test Connection at the Deploy Multiple Server Group setup Window for StoreFront 1.1, the connection fails with the following message: Cannot verify database connectivity. The connection string...
How to Adjust the Bond Balance Interval in XenServer 6.x
XenServer 6.1.0 introduces a change to the NIC bonding load balancing algorithm for active-active bonds in the vSwitch network stack. In past releases, active-active bonds were set to rebalance load every 10 seconds. However, in XenServer 6.1.0 active-active bonds on the vSwitch rebalance load...
How to Configure Multipath Boot from SAN during XenServer Upgrade or Patch
This article describes how to configure multipath boot from Storage Area Network SAN when upgrading or patching XenServer. The upgrade or patching of XenServer can leave the initial ram disk initrd without multipath support...
FAQ for XenMobile 10 Migration Tool
This article provides information on frequently asked questions and answers for XenMobile 10 MDM migration tool. Contents Q: What XenMobile editions are supported with the migration tool? Q: What versions of XenMobile are supported with the migration tool? Q: Where is the XenMobile 10 migration...
Understanding HA fence due to storage
This article describes how to distinguish High Availability HA storage heartbeat fencing from real host crashes. While the majority of HA fencing events occur as regular reboots and leave clear and easily found log statements identifying the event as a fence, there is one particular type of fence...
IMA Fails to Start with Error Code 2147483649
The IMA Service might sometimes fail with error code 2147483649. Failed to load plugins imapsss.dll, imaruntimess.dll, 80000001h...
Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm
The Provisioning Services Console fails to connect to the farm and displays one of the following error messages: “The system setup is not correct.” or "The system was not configured correctly" The Event logs register a series of Event 11 with StreamProcess as the source: “Cannot establish a...
Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs
While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...
PVS SOAP Service Crashes After Running the Auto Update
Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...
Exceeding XenAPI Session Limit Causes Pool Instability
XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...