Unable to Connect to StoreFront from NetScaler After Logging into NetScaler Page with Error "Http/1.1 Internal Server Error 43531"

The following error is shown after logon to NetScaler page: Error "Http/1.1 Internal Server Error 43531" The NetScaler is unable to connect or redirect to StoreFront page...

How to install Root CA cert on the iOS 11 with Receiver 7.3 upgraded from 7.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Install the Root CA cert manually after upgrading the iOS Receiver 7.3...

How to Stop Receiver From Launching All the Published Applications Automatically

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...

Troubleshooting NetScaler Hard Disk Issues

Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...

CVE-2018-3665 - Citrix XenServer Security Update

Description of Problem An issue has been identified in certain CPUs that may allow code running in a guest VM to read data from another process in the same VM or another VM running on the same host. The data that can be read is limited to specific CPU registers rather than memory or disk storage;...

Error: "Cannot Complete Your Request" Due to Call Back URL Misconfiguration on StoreFront

The following error is displayed due to call back URL misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Incorrect Citrix Gateway URL Usage

The following error is displayed due to incorrect Citrix Gateway URL usage: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services

The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Self-Recycling of StoreFront Application Pools

The following error is displayed due to self-recycling of StoreFront application pools: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront

The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Citrix Delivery Services Authentication App Pool Misconfiguration on StoreFront

The following error is displayed due to Citrix delivery services authentication app pool misconfiguration on StoreFront: Cannot Complete Your Request...

WEM Agents showing random incorrect bindings

Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...

WEM Admin console error: "A valid license server with appropriate licenses needs to be configured"

When attempting to connect to infrastructure services using the WEM Administration Console, the following error is seen: A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management...

Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy

The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...

Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server

Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...

Error: "Cannot Complete Your Request" due to “Default.htm” file being corrupted on Storefront

The following error is displayed due to “Default.htm” file being corrupted on Storefront: Cannot Complete Your Request...

StoreFront fails to detect Receiver installation with Internet Explorer

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When navigating to a Receiver for Web site using Internet Explorer, a user will be asked to run a...

Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront

The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Incorrect Session Timeout Settings on StoreFront

The following error is displayed due to incorrect session time out settings on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" After Publishing New App or Customizing App’s Icon on StoreFront

The following error is displayed after publishing a new application or customizing an application’s icon on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Expired Certificates on StoreFront

The following error is displayed due to expired certificates on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront

The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...

Receiver 4.8: "Citrix HDX Engine is not responding"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Published application will launch and after few minutes it'll crash with the error message "Citrix...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

VDA does not register when provisioned using PVS

The Citrix Virtual Delivery Agent does not register with the Citrix XenDesktop Deliver controller when streamed by Citrix Provisioning Services...

Setting ProcMon to run at a lower altitude to capture other filter drivers

If you need to get Procmon's filter to run below us in the filter stack, it has a setting for that. Procmon is usually used to figure out what is happening on the machine, but you do not get to see the activity of things such as virus scanners and unifiltr because they happen at a lower level tha...

XenMobile 10.8 fixed issues

XenMobile 10.8 includes the following fixed issues. For fixed issues related to XenMobile Apps, seeFixed issues. When you upload an .ipa enterprise app to XenMobile Server, occasionally the upload fails. The following error message appears: Uploaded mobile app is invalid. Application icon was not...

Fixed "Agent Unreachable" or other bad state in View by removing & readding the desktop from the pool

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App Layering: How to force the ELM to use a specific SMB version for file servers

In the ELM, when connecting to a file share, we test all the SMB versions that we support, from top to bottom, until we get a successful login. We specifically try 3.02, 3.0, 2.1, 2.0 and 1.0, in that order, before giving up. An SMB server is supposed to return "Not Supported" when an attempt is...

PVS configuration wizard failed to add domain\users service account into database automatically:<The EXECUTE permission was denied on the object 'uspGetServerSettings

PVS configuration wizard fails to add domain\users service account into database automatically.The EXECUTE permission was denied on the object 'uspGetServerSettings' or System.Data.SqlClient.SqlException 0x80131904: Windows NT user or group 'domain\username' not found in CDF trace. No error is...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

Provisioning Services Logon Process Sequence

This squence occurs after the bootstrap file is downloaded.Here will explain the steps of negotiation happening in the background when a target device tries to seek a login PVS server...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...

Display client-side notification area battery status in desktop sessions

Feature Description In previous versions of XenApp & XenDesktop, users working from a laptop and in a full-screen desktop session would not be aware of the laptop’s battery status or remaining battery level. This could lead to a loss of work/productivity for users when the laptop unexpectedly shu...

Thinwire+ Support for H.264 Build-To-Lossless for transient content.

Introduction One of the features of Thinwire+ is “build to lossless” for transient content. This means that content such as3D or other moving imageryis initially displayed at low quality to improve frame rates and overall interactivity. Once user input has stopped, transient images are gradually...

Receiver for Windows Crypto Kit Updates

Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Citrix SD-WAN Warning: EE provisioning error WAN Optimization is not provisioned. Please use single step upgrade to upgrade your network and schedule installation

After an upgrade to version 10.x the following Warning message is displayed in the GUI:...

Citrix Receiver for Windows– Troubleshooting Application or Desktop Launch Failures with TLS or DTLS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Overview This article discusses error messages that may occur while launching TLS or DTLS encrypted...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

Unable to Delete vDisk Version Because "Delete" Option is Grayed Out

Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...

How to Provision Network Bandwidth in a NetScaler SD-WAN Appliance

This article describes how the bandwidth provisioning works in a NetScaler SD-WAN and how to modify the bandwidth provisioning parameters based on the network requirements. Background The SD-WAN provisioning allows for the bidirectional LAN to WAN/WAN to LAN distribution of bandwidth for a WAN Li...

“Appliance license expired” Displayed After Upgrading NetScaler SDX/VPX

The following message is displayed when you logon to NetScaler SDX/VPX UI after upgrading from any version to 12.1-48.13/ 12.0-58.15 : "Appliance license expired"...

Error: "404 - File or directory not found" when launching new stores created on StoreFront

New stores created on StoreFront are showing error: "404 - File or directory not found" at launch. Old stores can be launched properly...