FAQ: Receiver for Windows 4.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Q: When was Citrix Receiver 4.2 publicly released? A: Dec 3, 2014 Q: What features does Citrix...

Citrix WEM Agent Host Service Initialization failed - event id 0

Wem Agent fails to start - in the event log we see the error: Event id 0 - Agent host Service Initialization Failed...

App Layering - Error: Server 503 “Azure Server Busy” Error

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How to Run Provisioning File on Receiver for Android

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes about configuring a store on Receiver for Android by executing a provisioning fil...

Unable to Configure Receiver on Android Device Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to configure Receiver on Android device through NetScaler Gateway. The account is added...

How to Prevent Users from Changing Client Device Access Settings for 12.x Plug-in and later versions of Receiver for Windows Using Client Selective Trust

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information on how to prevent users from changing Client Device Access Setting...

Citrix Receiver HDX Engine has stoped working after upgrading from Citrix Receiver 4.3.100 to 4.9 only for Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. On a Ubuntu 16.0.4 Linux VDA 7.15, when open opening a Desktop, we receive the error message "Citrix...

How to Install and Configure RSA Soft Token on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. A recent update to the Citrix Receiver for iOS, adds integration of the RSA token to allow access to...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

After logging in to StoreFront, user receives the message "There are no apps or desktops assigned to you at this time." The StoreFront events shows "Event ID 4003"...

Secure XML traffic between StoreFront and Delivery Controller

Provide assistance through the end to end process of securing XML traffic...

An application that uses scrolling graphics may experience heavy lag / low frame rate

Neuro Works is an application used by neurologists to view and playback studies of patient EEGs. When they open Neuro Works through Citrix, users can define speed and time-based settings to view these EEGs. When viewing, these EEGs scroll across the screen from left to right, and this "playback"...

How to land on the Favourites view under Apps on StoreFront 1912?

To set the default landing page to 'Favourites' under the apps tab in 1912. By default, the landing page is 'Home'. The below script would help in achieving the same: Step 1: In the Storefront console, navigate to 'Manage Receiver for Web Sites' Step 2: Click configure and browse to 'Client...

PVS targets do not reconnect during HA failover

PVS targets do not reconnect during HA failover This was narrowed down to only occuring when target devices vdisks have installedPalo Alto terminal services agent...

Setting automatic reboots when updating the Citrix VM Tools for Windows

When updating your Citrix VM Tools for Windows through Windows Update, multiple VM reboots can sometimes be required to complete the update. If all reboots are not completed, you might temporarily lose your static IP configuration. You can set a registry key that specifies the maximum number of...

How to Migrate a Provisioning Services Database to a New SQL Server

This article will cover the steps necessary to migrate an existing PVS database to a new database on an existing SQL server or to a new database on a new SQL server...

Microsoft Security Update Validation Report January 2021

Microsoft’s January 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Hotfix XS82E010 - for Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX285937 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Available driver versions for XenServer and Citrix Hypervisor

Latest driver disk updates for XenServer and Citrix Hypervisor We work with partner organizations to ensure that drivers are available to enable new hardware and resolve critical issues. We regularly deliver updated versions of these drivers when partner organizations provide them to us. For Citr...

Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 5

Package name:xms10.12.0.10539.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces:xms10.12.0.10102.bin, xms10.12.0.10204.bin, xms10.12.0.10324.bin, and xms10.12.0.10417.bin Replaced by:CTX292680 Date:November, 2020 Languages supported:English US Readme version:1.00 Readme...

Hotfix XS82E014 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Unable to use TLS/SSL LDAP Auth after ADM upgrade to latest build 13.0-71.40 - TLS Handshake fails with "Unknown CA"

After upgrading ADM to latest build 13.0-71.40 External Authentication fails when LDAP Server is configured using Security type SSL and TLS. When retrieving Attributes on LDAP Server config from ADM GUI throw this error :: "LDAP IP Address or Port Number provided is invalid." Network trace shows...

Common Resolutions to “Cannot Complete Your Request” Error when connecting through Citrix Gateway

Symptoms or Error The “Cannot Complete Your Request” error is displayed whenconnecting through Citrix Gateway. However, this is an error could occur when connecting to StoreFront Server directly or through Load Balancer based on different deployment scenarios. To narrow down through which...

Auto-Update Fails with Citrix Workspace App 2012 for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Automatic updates from Citrix Workspace app 2012 for Windows fails with the error "Could not load fi...

Drag and then drop files between a Citrix session and a local endpoint

Citrix now supports Dragging and then dropping files between a Citrix session and a local endpoint. You can drag and then drop files, groups of files, directories, groups of directories, or a combination of files and directories to and from the same client on the session. This ability applies to ...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

Updates to XenBus Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest versions The following versions of XenBus are the latest that are available through Windows Automatic...

Workload Balancing 8.2.1 - For Citrix Hypervisor 8.2

Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-wlb.xva ---|--- Description| This file provides an updated...

Citrix Endpoint Management (aka XenMobile Server) 10.10.0 Rolling Patch 6

Package name:xms10.10.0.10607.bin For: XenMobile Server 10.10.0 Deployment type: On-premises only Replaces:xms10.10.0.10502.bin, xms10.10.0.10403.bin, xms10.10.0.10305.bin, xms10.10.0.10202.bin, and xms10.10.0.10103.bin Date:July, 2020 Languages supported:English US Readme version:1.00 Readme...

Hotfix XS82E008 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX284874 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Qlogic netxtreme2 7.14.71.1 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Qlogic's netxtreme2 driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnx2| 2.2.5z bnx2fc| 2.12.13 bnx2i| 2.11.25.0 bnx2x| 1.715.4.2 cnic| 2.5.21a Issues Resolve...

Hotfix XS80E006 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263477 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Ensure that you also installCTX262555 - Hotfix XS80E005 - For...

Hotfix XS80E009 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX266932 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Qlogic qede 8.30.13.0 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x. Current Release who use qlogic's qede driver and wish to use the latest version of the following: Driver Module| Version ---|--- qede| 8.30.13.0 Issues Resolved In this Driver Disk Includes general enhancements and bug...

How to Configure User SID Enumeration in the XML Service

This article contains information about configuring the Citrix XML Service to perform enumeration of Security Identifiers SIDs for user accounts when using Single Sign-on SSO or smart card authentication to Web Interface 5.0. Background When using SSO or smart card authentication, access for user...

Receiver Updater stops working with "Problem Checking for updates" error

To resolve this issue, download the Receiver auto-update fix located in the latest downloads page. Windows -https://www.citrix.com/downloads/citrix-receiver/windows/receiver-for-windows-latest.html Mac -https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html Applicable...

Persistent CDF Tracing Enabler - For Citrix Windows Receiver

Persistent CDF Tracing Enabler - For Citrix Windows Receiver Created Date: July 2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Citrix App Layering: Mass Edit of VMX Advanced Settings

Introduction Sometimes there are special settings that Unidesk customers must add to their desktop VMX files based on recommendations by VMware. This script was developed in order to ease the administrative burden of this requirement. The script can also set memory or CPU reservations, as these a...

RTOP Analyzer

RTOP Analyzer - v2.1.0.0 Created Date: Jun 22, 2016 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the downloa...

MetaFrame Password Manager "reveal password" policy bypass

Description of Problem Citrix MetaFrame Password Manager allows administrators to control which users can view their own secondary passwords. Versions 2.5 and earlier allow users to view their secondary passwords even if they should be prohibited from doing so by the administrator defined policy...

Cloud Connector Connectivity Check Utility

NOTE: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Deprecated - Jan 21, 2025 The Citrix Cloud Connector Connectivity Check Utility has been replaced by the Connectivity Check tool built into the...

LSQuery - License Server Data Collection Tool

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. LSQuery Created Date: April 24, 2012 Updated Date: September 13, 20...

Citrix Scout

NOTE: The latest version of Scout 3.x is intended to be run on Citrix Virtual Apps and Desktops 7.14 and newer. For additional information, please refer to Citrix Product Documentation You can download the required file from the Citrix downloads website by visiting the following...

Smart Scale to Autoscale Migration

Table of Contents Manual Migration --- Automated Migration Prerequisites Migrate Good to know Important: This article is applicable only if you have the Sites section in Smart Scale. Sites that use the Virtual Apps and Desktops service appear as “Cloudxdsite” by default. To view Sites, go to Citr...

Citrix App Layering 4.x: PVS Connector Script to Convert VHD to VHDX

Introduction When publishing an image to PVS the Citrix App Layering PVS Connector allows for running a PowerShell script after an image in uploaded to the PVS Store and Added as a vDisk. This sample script is intended to show Citrix customers how this scripting can be used to increase...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

How to Configure ICA Session Timeout Values for Access Gateway Enterprise Edition Sessions

This article describes how to configure different ICA session timeout values for the same ICA-published resource when Access Gateway Enterprise Edition is using secure gateway proxy mode. This involves creating an additional ICA listener on each XenApp server, modifying the terminal server settin...

Radius Challenge Response Timeout Between NetScaler Gateway and Radius Server

When using two-factor challenge/response authentication through RADIUS, the NetScaler Gateway imposes a session timeout for the RADIUS challenge/response dialogue. In case of SMS token code delivery, there might be long delays between the challenge displayed to the user and the actual submission ...