How to Install and Configure License server VPX on Hypervisor

Note: Citrix Hypervisor formerly XenServer...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

Citrix Client SSL Error Codes

This article provides information on Citrix Client SSL Error Codes. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Important! This article is...

CWA for Android: Workspace App crashes when you hit try to cast using a Workspace Hub.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. CWA for Android crashes with following trace when attempted to cast using Hub. Casting is successful...

Secure web on iOS devices getting error: Cannot Open Page too many HTTP redirects

When user opens web link with secure web on iOS devices, below error comes up. Error:Cannot Open Page too many HTTP redirects. Secure web log from iOS device: ==================== NSLocalizedDescription = "too many HTTP redirects"; NSUnderlyingError = "Error Domain=kCFErrorDomainCFNetwork...

Binding the certificate gives error "certificate is not a server certificate"

While binding the certificate you might get theerror "certificate is not a server certificate"...

Unable to login to Citrix Access Gateway Vserver using RADIUS DUO Authentication

Incorrect user name and password via NetScaler - can't login...

WebCam Redirection - Mac OSX - Microsoft Teams

Mac OSX devices such as MacBook Pros with imbued webcams utilizing Microsoft Teams...

Citrix PKI troubleshooting Guide.

How to use this Guide: First go through the checklist to determine the type of problem. Then review client testing information to narrow down the scope. If a Certificate installation is needed on the IIS Server or ADC, The directions are given below for various scenarios. Checklist: √ DNS:...

Updating vCPU in Nutanix prov scheme via Powershell, new machines are not getting the new setting

Tried to decrease the number of cores per vCPU in a Nutanix machine catalog. However, the new machines did not have the desired change...

Creating a HAR file from your browser to share with support

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such ashttps://cis.citrix.com.Sharing files via email is not...

Error: "Invalid Certificate" When Installing SSL Certificate on ADC Appliance

When attempting to install an Secure Socket Layer SSL certificate on an ADCappliance, the process fails with error "invalid certificate"...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

Timezone on Clients Running Windows 10 Changes in Citrix VDI from US-EDT to "Caracas" time

Current Timezone is UTC - 05:00 US & Canada - When end users log into a Citrix VDI Windows 7 desktop using a Windows 10 client/host the timezone switches to UTC - 04:00 Caracas. This causes problem with Calendar appointments getting booked in the wrong time zone and being 1/2 hour behind. If we...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

How to Add WEM Group Policy Files to Use in a Local or Domain-based GPO

This article explains how to add the required ADM or ADMX/ADML files to have them appear in the local GPEDIT policy editor...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

Endpoint management - How to Configure Exchange Policy for Office 365

This article explains how to configure Exchange policy to work with Office 365...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

Windows 10 start menu modern apps are missing after log off

The TileDataLayer model %LOCALAPPDATA%\TileDataLayer\Database that worked on previous versions of Windows 10 has been removed from fall creator v1709 and our current Citrix User Profile Manager customization to make Start screen/Modern Apps work are no longer applicable...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...

Public cloud provisioning for on-premises Citrix Virtual Apps and Desktops

Questions and Answers What's New in 2024? In March of 2024, Citrix announced new subscription types - Citrix Universal Hybrid Multi-Cloud, Citrix Platform License, and Citrix for Private Cloud. The Citrix Universal Hybrid Multi-Cloud and Citrix Platform License subscriptions are built to run Citr...

Printers assigned to users through WEM are not created in ICA, RDP and console sessions

Printers assigned to users through WEM are not created in ICA, RDP and console sessions...

File type association for Microsoft Edge browser broken after Edge upgrade

File type association no longer works for Microsoft Edge after upgrading the built-in default instance of Microsoft Edge included in your particular version of the Windows 10 operating system to a more recent version...

Citrix VDI Desktop Viewer 'No Device' for USB

When using Citrix XenDesktop 7.5 for VDI and Windows7 physical machine and connect to VDI Win7 PC the user attempts to use the Desktop Viewer bar and select 'Devices'. This says 'No Devices' and it doesn't see any USB devices. A thin client which the same Citrix Policies apply to and this works...

Logon/Logoff Issues with Citrix Profile Management and Opportunistic Locks (OpLocks)

Slow Logon's Slow Logoff's Sessions never logoff until the Lock is removed Sessions never logon until the Lock is removed Temporary Profiles...

Unable to add Store to Workspace App on Windows - Your account cannot be added using this server address

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Unable to add Store to Workspace App on Windows and Mac Client machines...

Temporary User Profiles Received Instead of Citrix Profile Management Profiles

Citrix Profile Management has been installed and configured in the environment. A Citrix Profile Management Store has been setup for the users where their profiles should be stored. When a user logs in they are receiving a temporary windows user profile instead of a Citrix Profile Management...

Applications Launched from Within Published Desktop Disconnects

When a user insidea published desktop startsa published application, disconnection occurs...

Citrix SD-WAN Software Feature Cheat Sheet

The purpose of this article is to provide guidance of what software, hardware, license and management tool is supported per release. Citrix SD-WAN Software Feature Cheat Sheet also attached for reference R11.4.2 – Nov 2,2021| • You can now configure the LTE interface-based WAN link as a Private...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Upgrading your Citrix Hypervisor Windows I/O drivers to the latest major version (9.x)

You can update your Windows VMs to the latest major version of the Windows I/O drivers quickly and easily by using Windows Updates, Management Agent updates, or by installing from the latest managementagentXX.msifile available at CTX235403. These latest version of the drivers, whose version numbe...

Receiver for Android 3.11.1-Getting error "General problem try connecting again" on android devices only

Getting error,"General problem try connecting again" on the android devices only...

Reverse Imaging with UEFI targets fail with error : "failed to write disk" while doing the reverse image from vdisk to volume

Description : Unable to create a new vDisk after performing reverse imaging to upgrade VM Ware Tools...

Vendor Daemon down on License Administration Console

Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...

Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

Error: No Licenses Associated with License Authorization Code Found in Licensing Portal

New Citrix Licensing Portal Error Message: “No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”...

Cannot access Licensing Node in Citrix Studio. “An error occurred with the Citrix License Server..”

It is not possible to change the License Server from within Citrix Studio. The error appears, “An error has occurred with the Citrix License Server….” On clicking View error details, the following information appears: Error Id: XDDS:CFA44753Exception:...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Citrix Provisioning Service Target Device compatibility with Hyper V Generation 2 Virtual Machines.

The following table shows which 64-bit and 32-bit versions of Windows you can use as a guest operating system for generation 1 and generation 2 virtual machines. 64-bit versions of Windows| Generation 1| Generation 2 ---|---|--- Windows Server 2019| ✔| ✔ Windows Server 2016| ✔| ✔ Windows Server...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

How To Customize The Window Title Of Native Citrix Receiver Authentication Dialogs

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. All native Citrix Receiver authentication dialogs have title “Citrix Receiver” thus: This article...

Error while downloding the Citrix Gateway Plugin from Downloads Tab of ADC : Forbidden you don't have permission to access

ADC version below 13.0 Error while downloading plugin: "Forbidden you don't have permission to access /vpns/scripts/mac/CitrixAccessGateway.dmg on this server"...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working

One of the possible error conditions reported in the deployment is where in the GUI System - Deployment the following symptoms are reported: Heartbeats are not received from the secondary Data synchronization has failed on secondary Apart of the information displayed in GUI on primary node, there...