Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Secure Mail Error: "Access to company is not currently available"

Worx/Secure Mail Error: "Access to your company is not currently available" Errors found in the client logs: AGTunnel fails to start when attempting to proxy traffic from the NSG " 2016-11-14T11:22:11.535+0000 ",AGTunneler ,WARNING 3,"Failed to read in AGSOCKSClient, err = -8000...

Error: "The Citrix WEM Agent Host Service service hung on starting", Netlogon prevented from starting

The Citrix WEM Agent Host Service fails to start with the following error message: "The Citrix WEM Agent Host Service service hung on starting." As a result,the Netlogon service is prevented from starting becauseNetlogon depends on the Citrix WEM Agent Host Service...

Boot Signal fails while reboot and shutdown signal works properly

The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

How to find the hotfix applied on XenServer ?

Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...

Supported NFS protocols and how to identify which protocol is being used

Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...

Error when trying to disable HA on XenServer

When trying to disable HA for the pool, we are getting the following error xe pool-ha-disableThe uuid you supplied was invalid.type: VDIuuid: 87ca6afc-b0ad-4e54-bb5e-313dddd77ea2...

How to confirm the status of HBA inserted into XenServer Host

Inorder for Storage repositories like LVMOBHA to connect properly, first step is to confirm if the HBA are connected properly to the Host. This article will help in confirming that...

How to collect Logs for Citrix Workspace app for Linux?

This article describes the commands that can be run to collect informationand logs needed to troubleshoot Linux Receiver issues...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...

How to Verify Active Users or ICA Users on Citrix Gateway

This article describes how to verify Active Users or ICA User on Citrix Gateway...

Mount cifs and nfs storage from CLI on xenserver

Mount cifs and nfs storage from CLI on xenserver...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Error: "SHTP0003: A required parameter is missing. User or Password missing" on Secure Hub

We have a XenMobile environment and we can enroll iOS devices and deploy applications successfully. However, when we use an Android device, the enrollment completes successfully, but applications will not install. On the Android device the applications are greyed out with a spinner and there is a...

FAQ: Rooted\Jailbroken Device Detection in XenMobile MAM Only Mode

Q: Can devices in XenMobile MAM only mode detect rooted\jailbroken devices? A : The jailbreak flag which is present on the XenMobile server console which shows whether a device is jailbroken or not is only supported when the device is enrolled to MDM. The jailbreak flag is set by MDM and not by M...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

How to Export a VDISK with Versions

Export existing vDisk from PVS vDisk Store and import as a new vDisk...

Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."

Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...

Netscaler Instances on SDX show less memory than allocated from within the SVM Console

Question: When I allocate RAM to a Netscaler instance on SDX, the Netscaler reports considerably less memory than is allocated. For instance, if I allocate 16gb, the Netscaler instance shows only 12gb allocated. Answer: This is an expected behavior. When NetScaler is started and is initializing t...

Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears

Do the following: 1. Collect the Secure Mail application logs. 2. If you see the following message in the client logs, set clientCertificateMappingAuth to enabled in IIS on the Exchange Server. For more information, refer to the FAQ section of the Secure Mail Test Application. AUTH Request...

How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication

You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows

This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

How to Enable/Disable Workspace Control in StoreFront

This article describes how to enable/disable workspace control in StoreFront...

Error: "Incorrect credentials. Try again." when logging into NetScaler Gateway

Users fail to log on to NetScaler Gateway with the following error: "Incorrect credentials. Try again." Log on through StoreFront is successful. From /tmp/aaad.debug, the following is the logon failure message: /usr/home/build/rs1011296/usr.src/usr.bin/nsaaad/../../netscaler/aaad/ldapcommon.c341:...

XenMobile Does Not Recognize Licenses Installed on a Remote License Server

XenMobile does not recognize licenses installed on a remote license server. The ZDM.log file shows that cached license has expired and XenMobile temporary license expires after 30 days. Telnet from XenMobile server to licensing server over 7279 fails and netstat on licensing server shows that the...

Managing Provisioning Services VDisk Versions with VhdUtil Tool

The Provisioning Services VhdUtil utility included in PVS 7.1 and later versions allows for the management of PVS vDisk versions outside of the PVS console, which is completely unaware of the vDisk changes made by this utility. This article will cover two commands included in the VhdUtil utility ...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

APNs Communication Fails

Device APNS communication fails. The following error is reported: INFO com.sparus.nps.ios.push.ApnsHandler - Not using APNS connection pool WARN com.sparus.nps.ios.push.ApnsHandler - Sending message to APNS failed...

Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

FAQ: Connection Leasing in XenApp/XenDesktop 7.6

Q: What is Connection leasing? A: It allows users to connect to recently used published applications or desktops launchedwithin the last 2 weeks or less during a site database failure using a combination of a license lease and cached information on the Delivery Controllers. The Delivery...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

How to Generate SHA2 CSR on NetScaler Using OpenSSL

This article describes how to generate SHA2 Certificate Signing Request CSR on NetScaler using OpenSSL. Background Currently there is no option to create SHA2 CSR from NetScaler GUI however you can leverage the OpenSSL commands for creating SHA2 CSR from NetScaler...

Nutanix Acropolis Hypervisor Support in XenApp/XenDesktop

The Nutanix Acropolis hypervisor running on Nutanix Acropolis Operating System AOS 4.6.1.x or later has been designated as Citrix Ready and is supported in XenApp and XenDesktop 7.9 or later as mentioned on theCitrix Ready Marketplaceand theNutanix Solutions for Citrix desktop and application...

Group Policy Management Template Updates for XenApp/XenDesktop

This page contains links to download additional templates and updates to the Citrix templates built-in to XenApp and XenDesktop Group policy management package. Background While you still find Citrix provided templates in Citrix Studio and in a GPO editor after installing the Group Policy...

SNMP v3 System Generated Passwords are Not Accepted by CloudBridge

When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...

Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services

Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

Citrix Director: Infrastructure Monitoring - Incorrect PVS Site Name displayed

Wen admin checks Director Infrastructure Monitoring Provisioning Service; incorrect PVS Site Name maight be displayed in multi-site environemnts. Director displays the same Site Name and Site ID for all servers from the same PVS Farm and different PVS Sites. You cannot select other correct PVS...

Microsoft’s January security update fails/reverts on a machine with 2411 Session Recording Agent

Microsoft’s January security update installation fails/reverts on a machine having 2411 Session Recording Agent TPV-6160...

Troubleshooting Guidance for Apps Optimized with Citrix Unified Communications SDK

Document what data needs to be collected for Citrix support and Citrix engineers to troubleshoot issues with a vendor application that is optimized with Citrix Unified Communications SDK...

Open Applications on Published Desktops are Moved to the Main Screen After Reconnecting.

Users connect to VDA from an endpoint with multiple monitors Applications are arranged by the end user so some apps are visible only on the secondary monitor The user disconnects from the session either manually or due to a disconnect on Lock policy The user reconnects to the session from the sam...

The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...