Secure Ticket Authority (STA) Status Is Marked As DOWN on Citrix Gateway Virtual Server

The CitrixGateway virtual server configured with Secure Ticket Authority STA is marked as DOWN, as shown in the following screen shot:...

Error: General error while launching applications through android receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error when launching applications through android receiver when coming through...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden (ZDM-certsrv/1.0 - 403 16)

XenMobile Client Certificate request responded with a HTTP Response 403 16 Forbidden by the issuing server IIS Log : 2016-10-11 14:42:18 10.1.1.51 POST /certsrv/certfnsh.asp - 443 - 192.168.100.100 ZDM-certsrv/1.0 - 403 16 2148204809 31...

Error: "The Citrix WEM Agent Host Service service hung on starting", Netlogon prevented from starting

The Citrix WEM Agent Host Service fails to start with the following error message: "The Citrix WEM Agent Host Service service hung on starting." As a result,the Netlogon service is prevented from starting becauseNetlogon depends on the Citrix WEM Agent Host Service...

Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service

The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...

Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...

Warning message on storefront console "There are no certificates associated with this storefront server."

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Unable to Delete Differential Disks from LVM and ext3 Storages with Error Displayed on XenCenter

Unable to delete differential disks from Logical Volume Manager LVM or ext3 storages. The error message is displayed on XenCenter as "Vdidelete: EXCEPTION SR.SROSError, Failed to mark VDI hidden opterr=error 22 or attempt to mark VDI as hidden failed."...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor

NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

How to add a pre-log in or post-log in message for users in an on-prem Storefront environment

With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...

Supported NFS protocols and how to identify which protocol is being used

Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...

Citrix Gateway VPN Users are Unable to Resolve IPv4 DNS When ISP has IPv6 Enabled

Citrix Gateway VPN users are not able to resolve IPv4 DNS when their ISP has IPv6 enabled...

How to Configure NetScaler Gateway Preauthentication EPA Scan for Antivirus and Firewall Check

This article describes how to configure NetScaler Gateway preauthentication EPA scan for antivirus and firewall check...

Error: Logical Volume mount/activate error when trying to plug the Local Storage

After a server crash, the Local storage is unplugged and when trying to plug it back it gives the following error xe pbd-plug uuid=xxxx-xxxxxx-xxxxx-xxxxxError code: SRBACKENDFAILURE52Error parameters: , Logical Volume mount/activate error opterr=FSCK failed on...

How to confirm the status of HBA inserted into XenServer Host

Inorder for Storage repositories like LVMOBHA to connect properly, first step is to confirm if the HBA are connected properly to the Host. This article will help in confirming that...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer

Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...

Error while uninstalling PVS target device software : TargetDir entry was not found in registry

We see the following error on trying to uninstall target device software : TargetDir entry was not found in registry...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Error: "AddOrRemoveSSONProvOrder: Could Not Open Key for Access" While Installing Receiver 14.4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "AddOrRemoveSSONProvOrder: Could not open key for access."...

Single Sign on Support for Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Question The client wants to achieve authenticated access to XenApp/XenDesktop infrastructure via...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

XenServer 6.5 - VM IP configuration switches back to DHCP

XenServer 6.5 - VM IP configuration switches back to DHCP...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

NetScaler: Error - "your apps are not available at this time" when login from Receiver

NetScaler: Error - "your apps are not available at this time" when login from Receiver. This occurs when going via the NetScaler gateway . Direct access to SF works fine, as well as browser access to gateway works fine...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

How to change default view on storefront website.

When we access Storefront site, the page directly lands to Favorites tab. How to change it?...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

How to Change Desktop Icon for All Delivery Groups

This document outlines how to change Desktop Icon for All Delivery Groups in XD 7.X using storefront 2.X or 3.X. Changes If you are publishing both XenApp desktops and XenDesktop desktops you may want to change the default Xendesktop Icon to Custom Icon. XenDesktop desktop has the default icon as...

How to Collect SSR for Citrix Insight Services (CIS) Using the CLI in Citrix Hypervisor 8.2 CU1

How to Collect Data for Citrix Insight Service CIS using the CLI in Citrix Hypervisor 8.2 CU1 and later without the use of XenCenter...

Automatically connect to disconnected session after logon storefront

Automatically connect to disconnected session after logon storefront due to workspace issue...

Changing delivery group icons with storefront 3.0 or above in the environment.

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Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

Storefront 3.5 - Error: There are no apps or desktops available for you at this time

Storefront 3.5 - Unable to get any desktop show up using the URL of storefront...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."

Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

Error: "This access control list is not in canonical form and therefore cannot be modified."

Error: "This access control list is not in canonical form and therefore cannot be modified."...

Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears

Do the following: 1. Collect the Secure Mail application logs. 2. If you see the following message in the client logs, set clientCertificateMappingAuth to enabled in IIS on the Exchange Server. For more information, refer to the FAQ section of the Secure Mail Test Application. AUTH Request...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication

You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...