The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

Block Older versions of workspace app for domain joined endpoint/Client machines.

This article will assist with the inquiry of is there a way to block certain older versions of Workspace App/Receiver from accessing a Citrix environment?...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

Rewrite policy fail to honored when binding to NetScaler Gateway Virtual Server

When you're trying to insert some promptsto NetScaler Gateway logon page via Rewrite policy, you may find the prompts strings are not displayed even if you refresh the web page or clear all browser cache. The Rewrite policy is not honored as expected...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

Published application launching locally

Launching a published browser application opens the local version instead rather than opening within the Virtual Desktop session. Ex. Internet Explorer...

Azure Hosting Test connection shows invalid user name / password / Credentials

Unable to create new machine catalog Running the Test Connection fails with error "Invalid Credentials"...

Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share

Microsoft Teams "Give/Request Control" option is not available from the VDI while having Screen Share...

Cloud ADM || How to Disable Auto-License in Cloud ADM

Navigate toCloud based ADM Account - subscriptions- auto licenses , ensure if it is disabled, else disable it and rediscover ADC instances to get the auto licenses turn off...

Storefront - Unable to access store URL: "Server Error in '/Citrix/#storename#Web' Application"

Security related patches for IE browser and OS were deployed and since then users cannot launch the Storefront page. The following is displayed: Server Error in '/Citrix/storenameWeb' Application...

EPA expression to allow MAC OS versions

EPA Nfactor policy expression to allow MAC OS...

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

Applications in a StoreFront store fail to enumerate and launch. An SSL connection error is reported

After upgrading to SF 1912 CU2, the store fails to present apps, and the following info is seen in the event log: Event ID:0 An SSL connection could not be established: None of the SSL cipher suites offered TLSECDHERSAWITHAES128CBCSHA, TLSECDHERSAWITHAES256CBCSHA, TLSECDHERSAWITHAES128CBCSHA256,...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

How to create a TLS1.3 profile on NetScaler

This is a step-by-step on how to create a profile TLS 1.3 on the NetScaler and attach those to specific LB Virtual Server...

Extended ICA connection interruption during NetScaler HA failover on Azure

Users are encountering extended ICA connection interruptions during NetScaler High Availability HA failover events within the Azure environment. The HA node pairs have been configured on Azure, with VPX serving as the Citrix Gateway for a Citrix Virtual Apps and Desktops CVAD environment. Upon...

Workspace Error: "Your account cannot be added using this server address"

When adding account with NetScaler Gateway FQDN in Workspace, you may have below error prompt: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...

Leaving non-persistent virtual machines of the provisioning scheme at the hypervisor is not allowed.

Unable to delete orphaned VMs by using Powershell from catalog which has already been removed via Powershell. When running command: Remove-ProvScheme The below error is seen: "Leaving the non-persistent virtual machines of the provisioning scheme 'provisioning scheme name' at the hypervisor is no...

How to create a Rewrite policy that will change characters in URL to lowercase

How to create a Rewrite policy that will change characters in URL to lowercase...

Certificate trust error after updating SSL server certificate from new Intermediate or Root CA.

After updating a server SSL certificate, users are receiving certificate error "You have not chosen to trust 'DigiCert Global Root G2', the issuer of the server's security certificate.", "NET::ERRCERTAUTHORITYINVALID" or other certificate trust error...

How to disable the automatic launch Citrix Workspace App for Windows when logging into the OS

How to disable the automatic launch Citrix Workspace App for Windows when logging into the OS...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...

Error: "The connection to "xxx" failed with status (Unknown client error 1110). SSL Error 31"

When accessing Applications via Citrix Gateway, the Applications' ICA file download successfully, but launching failed with below errors: "Unable to connect to the server. Contact your system administrator with following error: SSL Error 31: The operation completed successfully" Error 'The...

Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

"Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP. MAC workspace current version is 2212. Can successfully launch resour...

Spoofed IP Addresses for FQDN Based Tunneling

To understand the concept of Spoofed IP address in Split Tunnel of FQDN based tunneling...

PVS Target Device hangs/freezes when placed under isolation by Windows Defender

The PVS Target VM goes into a hung state...

Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

Driver Disk for Intel i40e 2.22.20 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Note: This driver disk is superseded by a more recent build of i40e 2.22.20. The latest version is availabel at https://support.citrix.com/article/CTX677875/driver-disk-for-intel-i40e-222205-for-citrix-hypervisor-82-ltsr Customers running the Citrix Hypervisor...

Cannot Add Applications/Desktops to Favorite when Accessing by ADC

After user login the store through Citrix Gateway, it is failed to add Applications/Desktops to favorite...

How to Change the Maximum Segment Size on a NetScaler Appliance

This article describes how to change the Maximum Segment Size MSS for all sourced packets from a NetScaler appliance. Requirements Command line access to the NetScaler appliance through the console or a Secure Shell SSH client General knowledge of the NetScaler Command Line Interface CLI and UNIX...

How to Change NSIP of VPX Instance in SDX

Thisarticle explains how to modify the NSIP on a SDX VPX instance. Background User has already provisioned a VPX instance with NSIP on SDX and later decides to change the NSIP of the instance. To do this, the user had chosen “config ns” utility on instance and successfully modified and verified...

How to check the number of NSPPEs running on Netscaler

This article describes how to check number of NSPPEs running on Netscaler...

Noticeable Delay of Adding User Store in CWA for Mac Residing within a Restricted Intranet

In an isolated intranet that can't connect to the Internet, CWA for Mac users may notice an obvious delay of around 30 seconds during certain operations e.g. adding a store, user authentication, and launching published resources...

MAC User's unable to see shared screen in VDI during MS teams call

Issue Description: MAC users connected to Citrix VDI are experiencing problems with Teams optimization. While these users can attend meetings without issue, they are unable to view shared screens from other participants. Instead of seeing the shared content, they encounter a black screen...

Explanation of Citrix Storefront Default Appliance

Explain default appliance gateway usage for Storefront store...

Citrix Cloud - VDI's are being created in wrong OU (default)

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU default. In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU...

How to Split web traffic between Citrix Secure Web and native browser

By default, all Secure Mail generated web traffic is processed with Secure Web. If you prefer to split those web traffic between Secure Web and native browser, you maycreate a list of URLs typically, internal domains via configuring an MDX policy in the Citrix Endpoint Management console called...

ICA application on MAC taskbar displays Citrix viewer icon instead of the application icon

Citrix Viewer icon seen in taskbar instead of actual application icon...

LDAP user monitor DOWN after upgrade to ADC 13.1 33.27+ version

The LDAP user monitor shows DOWN after upgrading to the build 13.1 33.27+ version...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...

How to Batch Upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock

This article is designed todescribe how to batch upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock...

How to add machine to existing Machine Catalog and Delivery Group using PowerShell

This article is designed to describe how to add a machine to an existing Machine Catalog and Delivery Group using PowerShell...

Microsoft Security Update Validation Report May 2023

Microsoft’s May 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...