Error: "Your apps are not available at this time" after upgrading to the new Workspace UI

After upgrading to the new Workspace UI, Citrix Cloud end users are no longer able to access their resources and receive the message "Your apps are not available at this time."...

How to Check Citrix Maintenance Program Expiration Dates

This article provides instructions on how to check the current expiration date of Subscription Advantage, Customer Success Services CSS, Appliance Maintenance, and Hardware Warranty memberships on Citrix product by using the My Account web portal. Background Customers can locate a list of license...

How to Modify or Reallocate Citrix licenses

Reasons for Modify allocation: Allocated licenses to the incorrect host name, host id or MAC address Consolidate multiple license files into one license file Split one license file into multiple license files A problem occurred when adding the license file to the license server...

Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install

When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...

Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?

You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...

Access Gateway VPN client on Windows 10

Post upgrading the PC to Windows 10 from Windows 7 Citrix Access Gateway VPN Plugin might fail with below error: Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network Configuration Operators group on this computer...

Applayering 4.11- unable to add pvs connector

while adding a pvs connector, we get an error as Failed to validate the Domain User and Password. Check credentials .One or more of the PVS server configuration fields is invalid. Please check your selections...

Implementing Storefront SAML with Azure AD

The guide provides the steps to configure Storefront SAML with Azure AD...

Event: 1020 Connection Validation failed on Domain "for user" for reason 'Deny'

SSL Certificate handshake is not successful for ICA sessions since the VDA's are not enabled with SSL communication. Mismatch of License edition configured under Studio Licensing...

Event: 1050 Connection validation failed on domain for user for reason 'Deny'

SSL Certificate handshake is not successful for ICA sessions since the VDA's are not enabled for SSL communications. Mismatch of License edition configured on Studio...

Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

VMWare VVOL Support With Citrix MCS and PVS

Use of VMware vSphere Virtual Volumes VMware vVOLs with CVAD MCS and PVS environments...

A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management

Error "A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management" whiletrying to launch WEM console...

Citrix Receiver gives error "HDX Engine Stopped Working"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Citrix Files WebApp: How to Upload a File

This article describes how to upload a file to Citrix Files. In order to upload files, you must have the Upload permission on the destination folder. If you don't see the "Upload" option, you do not have the correct permissions and will need to contact your account administrator. TIP! Can't see t...

XenServer Multiple Security Updates

Description of Problem Several security issues have been identified that impact XenServer. Customers should consider these issues and determine possible impact to their own systems. These updates provide a mitigation for recently disclosed issues affecting Intel CPUs. These issues, if exploited,...

Overcommitting pCPUs on individual XenServer VMs

Citrix recommends that you do not run a VM with more virtual CPUs vCPUs than the number physical CPUs pCPUs available on the XenServer host. The number of pCPUs available to XenServer can change even after the installation of VMs. For example, through actual hardware changes, changes in the BIOS...

ADC SAML Error : “Malformed Assertion sent to NetScaler; Please contact your administrator”

End user getting the error message : “Malformed Assertion sent to NetScaler; Please contact your administrator” after authenticating at IDP ADFS v3...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

Troubleshooting thin provisioning for shared block storage on XenServer

XenServer and Citrix Hypervisor use GFS2 to provide the ability to set up thin provisioning with a shared block storage device. Pools that use GFS2 to thin provision their shared block storage are clustered and behave differently to pools that use shared file-based storage or LVM with shared bloc...

How to enable "Drop Invalid HTTP Requests" from default HTTP Parameters

This article provides instructions onHow to enable "Drop Invalid HTTP Requests" from default HTTP Parameters...

No active policy is found in Secondary authentication cascade Please contact your administrator.

With basic authentication on Citrix NetScaler Gateway or AAA, authentication fails for the client with the error: "No active policy is found in Secondary authentication cascade Please contact your administrator". In some firmware versions such as 10.5, the error seen may be: "Please contact your...

Error: "HTTP/1.1 Internal Server Error 43554" When Logging to NetScaler

App Enumeration failure with "HTTP 1.1 Internal server error 43554"...

Start Menu Left Click is not Working on Windows 10 and Server 2016

Start Menu left click does not show start menu on Windows 10 and Server 2016...

How To Collect Remote CDF Tracing

Step to follow to collect Remote CDF tracing...

PVS 7.15.3 The target device detecting the wrong Mac Address

While booting the Target Device, it shows the wrong mac address as 656565656565...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

A sample to set http response header X-Frame-Options by rewrite policy

A sample to set http response header X-Frame-Options by rewrite policy on vpn vserver...

Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer

Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...

Unable to deploy custom receiver from Store front. Getting " An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again."

While trying to add customized "receiver.exe" to deploy receiver option in Storefront, you might get following error while saving it. "An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again". It works fine with...

How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?

Enable IPsec between SD-WAN and third party appliances...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

Setting up session settings in Storefront 3.12

Configure the settings to control the end user experience and specific time out durations...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

Troubleshooting NetScaler SD-WAN Path Flapping or High Loss Links Issue

Troubleshoot issues related to path flapping or high loss links frequent change of Path Service State between GOOD to BAD...

Information to Keep Handy Before Troubleshooting NetScaler SD-WAN Issues

Expedite the troubleshooting process by having the following information hand: Topology/Flow diagram All traffic passing through NetScaler SD-WAN or not Links with variable bandwidth Bandwidth offered by ISP Bandwidth observed by using Iperf Bandwidth configured on the NetScaler SD-WAN Links Any...

Warning: "Disk usage for the Active OS partition is at 70%" on Citrix SD-WAN

The following warning message is displayed on Citrix SD-WAN: Disk usage for the Active OS partition is at 70%...

Understanding NetScaler SD-WAN Route Defaults

The following are some points that will help you understanding NetScaler SD-WAN route defaults: The default route cost applied to all user-created routes is 5 unless explicitly set otherwise. All routes created by the user have the default route cost unless the user explicitly sets an alternate...

Unable to Log On to NetScaler SD-WAN Using PuTTY (Password Caps Locked)

Unable to log on to NetScaler SD-WAN using PuTTY Password Caps Locked...

How To Enable Citrix SD-WAN Auto MTU Detect Feature

This article describes how to enable Citrix SD-WAN auto MTU detect feature. Background Adding headers to packets affect the maximum transmission MTU size Downstream devices may do their own encapsulation as well e.g. VPNs The per packet delivery that the Virtual WAN provides is accomplished by...

Troubleshoot Citrix SD-WAN Issues Using ARP Table

Troubleshooting Citrix SD-WAN issues using ARP table...

Troubleshooting NetScaler SD-WAN Link Quality

There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...

NetScaler MAS Reports High Memory Utilization

User receives alerts related to high memory usagehowever they do not observe any latency or performance related issue. From var/log ns.log we see logs related to high memory and from mpsservice.log we see messages related to out of shared memory. Tuesday, 20 Mar 18 14:26:18.845 +1100 Debug Main...

Detecting Link Failure in Citrix SD-WAN Appliance

Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...

Error: "Execute Commands failed" When Enabling AppFlow from NetScaler MAS

Enabling AppFlow from NetScaler MAS fails with the error message: Execute Commands failed. Config logs /var/mps/log/mpsconfig.log: Wednesday, 10 Jan 18 11:55:20.075 -0500 Error 1 SSH Command Timed out on Wednesday, 10 Jan 18 11:56:20.080 -0500 Error Main SSH: Failed to connect on Wednesday, 10 Ja...

How To Enable Thin Provisioning On XenServer

This article explains how to enable Thin Provisioning on XenServer...

High CPU Utilization on PVS 7.6 Servers

PVS 7.6: High CPU Utilization...