NetScaler MAS /var/ space being filled up by postgresql logs

The following SNMP Trap maybe received: MAS NC: High System Disk Usage This trap is sent when the Disk utilization goes high. System Disk Usage and Disk Usage High: 80% will show specific failure information: 80% Severity: MinorSNMPVersion = 2notify = .1.3.6.1.4.1.5951.7.1.2.35Node =...

Windows 10 v2004, 20H2, 21H1, 21H2 & 22H2 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel 'May 2020 update' v2004 in May 2020,'October 2020 update'20H2 in October 2020, 'May 2021 update' 21H1 in May 2021, 'November 2021 update' 21H2 and '2022...

Failed to launch session "session_name". Error code: 2501 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop...

How to enable debug logging for Citrix WEM Cloud Authentication Service and Citrix WEM Cloud Messaging Service on Cloud Connectors

The Workspace Environment Management WEM service is a Citrix Workspace product. Similar to on-premise WEM, the WEM Service Agent needs to connect to the WEM service Broker. In order to do so, the WEM Service Agent must first request the WEM service Broker's URL and a service key from a Citrix Clo...

Codec H.265 not working in HDX session

H.265 not getting utilized in the HDX session with the below settings: Followed the link: https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html Studio Policy set: 1. Graphic Status indicator - Disabled 2. Moving Image Compression - Disabled 3. Optimize...

Workspace App for MacOS Session disconnects after plugging or unplugging second monitor

ICA Session disconnects The Store Session might disconnect as well. Citrix Viewer quit unexpectedly messages - Log entries indicating encoding termination in CDF traces: 10:27:20:45265,24408,25036,50,twencode,twencode.cpp,116,TwTerminateEncoder,1,Information,"TwTerminateEncoder","" vda-1.csv 3163...

Citrix Provisioning Console Error: 0x00000057 - Invalid Parameter

Citrix Provisioning does not support VHD based vDisks on 4K storage in any Citrix Provisioning product version. Microsoft's VHD file specification only supports a disk logical sector size of 512 bytes. A read/write access VHD on 4K disk will trigger read-modify-write emulation, which results in...

Workspace App iOS - When launching resource receiving "You have chosen not to trust error 183"

Error:You have not chosen to trust CA error 183...

"netScalerLoginFailure" SNMP trap recieved and log message appear in /var/log/ns.log on NetScaler when logging in using SSH Key based authentication

When SSH Key based authentication is being used, each time the a user logs in and authentication is performed using the SSH key pair, the following symptoms maybe observed: Following messages are seen in /var/log/ns.log Mar 12 12:16:48 10.10.10.10 03/12/2019:12:16:48 GMT NetScaler 0-PPE-2 : defau...

Unable to attach from Citrix Files/Quick Edit into Secure Mail

Facing an issue where you open a number of different file types in Citrix Files/Quick Edit and select "Open In" and select "Copy to Secure Mail" and you receive a "Unable to attach file" error in Secure Mail...

ADM Click Jack Vulnerability: X-Frame-Option/ Content-Security-Policy's frame ancestor entry missing

Vulnerability scanner detecting HTTP Click-Jacking vulnerability on the ADM management IP as the response from the ADM is missing theX-Frame-Options or the Content-Security-Policy’s frame ancestor option...

Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines.

Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines. As per the CDF logs uploaded, there found exceptions related to communication for Get-ProvTask execution. 261057,0,2019/03/18 13:19:16:45184,6716,2288,1,Xendesktop...

Workspace Web: Managing Folder Permissions

Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...

Citrix Hypervisor Export Running VM - Export snapshot to file through CLI

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Password and token field in Receiver change after authenticating on Netscaler Gateway.

Password and token field in Receiver change their order after authenticating on NetScaler Gateway...

Additional Lifecycle Information for Citrix Workspace App for Windows

This article is a supplement to the Lifecycle Milestones for Citrix Workspace App and Citrix Receiver. It provides additional details for the listed versions of Citrix Receiver for Windows. Additional Lifecycle Information for Citrix Workspace App and Citrix Receiver for Windows Current Release...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

Error: “Cannot Complete Your Request” When Using Custom Portal Theme on AAA or Gateway VServer

Custom portal theme on AAA or Gateway VServer shows ‘Cannot complete your request’ error instead of the login page. When you click OK, you see the logon page and after your enter credential you can access your published resources. In-built theme works fine. When we create a new custom portal them...

Best Practice: SFC(System File Checker) use in App Layering

Where to execute an sfc check? The best practice is to execute the SFC tool in the Gold Image, prior to creating your first OS Layer. This should ensure the future OS layers are free of Windows file corruption. When needed, a version can be removed and a new version created. Other options are, in...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...

Citrix ADM: Upgrade of ADC from ADM fails after exactly 30 mins

When you check the 'Execution history' of the upgrade, you will find Build upload through SCP to ADC failing at exactly 30 mins...

Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit

Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...

iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13

After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...

Lifecycle Information for HDX RealTime Optimization Pack

The HDX RealTime Optimization Pack RTOP for Skype® for Business is a feature of Citrix Virtual Apps and Desktops formerly XenApp and XenDesktop, Advanced formerly Enterprise and Premium formerly Platinum editions. HDX RTOP provides optimized delivery of the Microsoft Skype for Business 2015, 2016...

XenServer - Not Able to Enable HA on Pool

Not able to enable HA on pool...

How to Return a License using My Account

This article describes how to return assigned licenses from the Licensing portal available in My Account. Background You can specify a new host ID type and host ID value to change the allocation of licenses from one license server to another license server...

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode.

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode. Using Receiver chrome 2.3, NetScaler 10.1, StoreFront 3.5 and XenApp 6.5. Receiver for Chrome is unable to open applications in seamless window. Seamless window integration is working when using WI 5....

Delivering Softphones with Virtual Apps and Desktops

This article describes a generic approach to delivering softphones and voice chat applications with Citrix Virtual Apps and Desktops CVAD7.x. 1. Alternatives for Delivering Softphones CVADsupport several alternatives for delivering softphones. Control mode , where the hosted published softphone i...

The management console is unavailable because a root certificate is missing

After upgrading StoreFront from 3.9 to 3.12 CU1 - StoreFront console fails with 'The management console is unavailable because a root certificate is missing'...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

How to properly bind WEM agent machines with WEM broker server on a first time setup

This article explains how to properly bind the WEM agent machines to the WEM broker server on a first time setup of the Citrix Workspace Environment Management product...

[WEM 4.7]The agent is unable to change the priority for a process with an error code 87

The errors are associated with processes like eventvwr, notity etc...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

Storefront - Logon has expired

While accessing Storefront URL authentication failed. "Logon has expired"...

Workspace App for Windows - Error "Cannot start app" intermittently

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Intermittently application launch fails with errors "Cannot start" or "Cannot start app" In Windows...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

Receiver for Windows 4.11 | Error "Unable to connect to the server. error SSL Error 4"

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Adding layer versions with Nutanix fails with error: Failed to execute the script.

When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...

Windows 10 v1903 and v1909 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel called 'May 2019 Update' v1903 in May 2019 and released its nextSemi-Annual Channel called 'November 2019 Update' v1909 in November 2019. This article is...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

Recommendation on installing SCCM Client on Citrix Virtual Desktop Master Image

Recommendations on installing of SCCM client on VDI master image...

Device SSL Handshake Fails While Enrolling in iOS 12

Since upgrading to iOS12, devices are unable to enroll. SSL error is raised by the device...

Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...

Error "A fatal error occurred. Would you like to restart Citrix receiver?"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...