How to collect Logs for Citrix Workspace app for Linux?

This article describes the commands that can be run to collect informationand logs needed to troubleshoot Linux Receiver issues...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...

How to Verify Active Users or ICA Users on Citrix Gateway

This article describes how to verify Active Users or ICA User on Citrix Gateway...

Smart Access Control Policy Not Working on XenApp Server

A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...

Mount cifs and nfs storage from CLI on xenserver

Mount cifs and nfs storage from CLI on xenserver...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Error: "SHTP0003: A required parameter is missing. User or Password missing" on Secure Hub

We have a XenMobile environment and we can enroll iOS devices and deploy applications successfully. However, when we use an Android device, the enrollment completes successfully, but applications will not install. On the Android device the applications are greyed out with a spinner and there is a...

Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

FAQ: Rooted\Jailbroken Device Detection in XenMobile MAM Only Mode

Q: Can devices in XenMobile MAM only mode detect rooted\jailbroken devices? A : The jailbreak flag which is present on the XenMobile server console which shows whether a device is jailbroken or not is only supported when the device is enrolled to MDM. The jailbreak flag is set by MDM and not by M...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

How to Export a VDISK with Versions

Export existing vDisk from PVS vDisk Store and import as a new vDisk...

Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."

Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication

You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows

This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

How to make a session that spans multiple monitors with Linux Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. This article explains how to make a session that spans multiple monitors with Linux Receiver...

Error: "1603: Fatal error during installation" When Upgrading StoreFront 3.0.1 to 3.5

The following error is displayed when upgrading StoreFront from version 3.0.1 to 3.5: Error 1603: Fatal error during installation...

Error: "Incorrect credentials. Try again." when logging into NetScaler Gateway

Users fail to log on to NetScaler Gateway with the following error: "Incorrect credentials. Try again." Log on through StoreFront is successful. From /tmp/aaad.debug, the following is the logon failure message: /usr/home/build/rs1011296/usr.src/usr.bin/nsaaad/../../netscaler/aaad/ldapcommon.c341:...

XenMobile Does Not Recognize Licenses Installed on a Remote License Server

XenMobile does not recognize licenses installed on a remote license server. The ZDM.log file shows that cached license has expired and XenMobile temporary license expires after 30 days. Telnet from XenMobile server to licensing server over 7279 fails and netstat on licensing server shows that the...

Managing Provisioning Services VDisk Versions with VhdUtil Tool

The Provisioning Services VhdUtil utility included in PVS 7.1 and later versions allows for the management of PVS vDisk versions outside of the PVS console, which is completely unaware of the vDisk changes made by this utility. This article will cover two commands included in the VhdUtil utility ...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

Error:"Office Licensing Rearm failed" while updating or creating new Machine Catalogs with MCS

Install Office 2010 / 2013 into Master Image for XenDesktop. Then, during the Machine Catalog update, the following error is displayed: "Office Licensing Rearm failed."...

APNs Communication Fails

Device APNS communication fails. The following error is reported: INFO com.sparus.nps.ios.push.ApnsHandler - Not using APNS connection pool WARN com.sparus.nps.ios.push.ApnsHandler - Sending message to APNS failed...

Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

FAQ: Connection Leasing in XenApp/XenDesktop 7.6

Q: What is Connection leasing? A: It allows users to connect to recently used published applications or desktops launchedwithin the last 2 weeks or less during a site database failure using a combination of a license lease and cached information on the Delivery Controllers. The Delivery...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

How to Generate SHA2 CSR on NetScaler Using OpenSSL

This article describes how to generate SHA2 Certificate Signing Request CSR on NetScaler using OpenSSL. Background Currently there is no option to create SHA2 CSR from NetScaler GUI however you can leverage the OpenSSL commands for creating SHA2 CSR from NetScaler...

Nutanix Acropolis Hypervisor Support in XenApp/XenDesktop

The Nutanix Acropolis hypervisor running on Nutanix Acropolis Operating System AOS 4.6.1.x or later has been designated as Citrix Ready and is supported in XenApp and XenDesktop 7.9 or later as mentioned on theCitrix Ready Marketplaceand theNutanix Solutions for Citrix desktop and application...

Group Policy Management Template Updates for XenApp/XenDesktop

This page contains links to download additional templates and updates to the Citrix templates built-in to XenApp and XenDesktop Group policy management package. Background While you still find Citrix provided templates in Citrix Studio and in a GPO editor after installing the Group Policy...

SNMP v3 System Generated Passwords are Not Accepted by CloudBridge

When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...

Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services

Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

Citrix Director: Infrastructure Monitoring - Incorrect PVS Site Name displayed

Wen admin checks Director Infrastructure Monitoring Provisioning Service; incorrect PVS Site Name maight be displayed in multi-site environemnts. Director displays the same Site Name and Site ID for all servers from the same PVS Farm and different PVS Sites. You cannot select other correct PVS...

Microsoft’s January security update fails/reverts on a machine with 2411 Session Recording Agent

Microsoft’s January security update installation fails/reverts on a machine having 2411 Session Recording Agent TPV-6160...

Troubleshooting Guidance for Apps Optimized with Citrix Unified Communications SDK

Document what data needs to be collected for Citrix support and Citrix engineers to troubleshoot issues with a vendor application that is optimized with Citrix Unified Communications SDK...

"No Such Instance currently exists at this OID" retuned even the OID is correct

"No Such Instance currently exists at this OID" retuned even the OID is correct like nsCPUusage OID: 1.3.6.1.4.1.5951.4.1.1.41.6.1.2 sysHealthDiskPerusage OID: 1.3.6.1.4.1.5951.4.1.1.41.8.1.5 etc...

All Hosts missing from PVS Desktop Wizard

When trying to create a catalog using the PVS Desktop Wizard, the host list may be empty even though the Delivery Controller you are connecting had Hosts configured. You may also not see the option to add hosts in the PVS console...

Open Applications on Published Desktops are Moved to the Main Screen After Reconnecting.

Users connect to VDA from an endpoint with multiple monitors Applications are arranged by the end user so some apps are visible only on the secondary monitor The user disconnects from the session either manually or due to a disconnect on Lock policy The user reconnects to the session from the sam...

The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...

Citrix DaaS: Unable to login to Citrix cloud with MFA

Unable to login to Citrix Cloud with MFA with error " Opps! Something went wrong...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

Configuring a Host connection to Azure Gov Secret

When attempting to configure a Host in Citrix DAAS for Azure Gov Secret, it is not one of the options in the GUI...

Microsoft Security Update Validation Report July 2024

Microsoft’s July 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...