FAQ: Provisioning Server and Citrix License Server Interaction

This article provides more information on how the Citrix License Server works with Citrix Provisioning Services 4.5, 4.5 Service Packs, 5.0, 5.0 Service Pack 1, 5.0 Service Pack 2, 5.1 and 5.1 Service Packs in different situations. Licensing Support for Provisioning Services 5.1 Service Pack 1...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

WEM Drive Restriction policy will not apply to End User session on WEM Agent

WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...

Unable to enroll any device when using Certificate based authentication

Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...

WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."

When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...

SSL Handshake Failure on ADC Because of Unsupported Ciphers

SSL connection failsbetween the client and the ADCappliance ADC responds with a fatal alert. The description of the alert message is “Handshake Failure 40”. The above screenshot is from a NetScaler trace packet capture. Procedure to run a trace on the ADC is explained in the following document:...

WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"

Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...

Move WEM SQL database to a new SQL instance with/without SysAdmin permissions

Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...

WEM Agent Connection error: "Broker Server Name or Broker Port Error"

WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."

The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...

Provisioning services 7.x vdisk Imaging Procedure

To perform imaging sometimes after performing reverse imaging to create a new vDisk from a virtual machine on any residing hypervisor...

Error: "No Entry Found in Database for Device" While booting Target Device

Target devices are unable to PXE boot with the following error message: "No entry found in database for device."...

App Layering: Supporting DFS File Shares

The ELM can only access a DFS namespace if SMB 1.0 is enabled on the servers. If SMB 1.0 is disabled, as is becoming more common, the ELM cannot access a DFS namespace directly. Attempts to test the connection will fail...

Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate

After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...

How to install public store APP via Baidu Store

Users in China wants to know how to install public store APPs from Baidu stores...

SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

Limitations of NetScaler Gateway OPSWAT EPA Scan

NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...

PKI entities connection test intermittently fails to connect to CA server via cloud connector

The cloud connectors could not connect to PKI server. The below error is generated: 2017-08-08T13:55:39.253+0000 | 467782B2FC0AB30F | ERROR | http-nio-14443-exec-15 | MsCertSrvConnector | TestConnection to pki url certnew.cer failed with response Headers: null=HTTP/1.1 401 Unauthorized, and...

Cert Based Authentication + LDAP Enrollment failing for Cloud connector- XenMobile Setup

Under PKI entities, the test connectivity is failing for the CA server XenMobile Debug Logs : 2017-02-06T15:30:57.847+0000 | 200B97A4C77E1C34 | ERROR | http-nio-14443-exec-61 | com.sparus.nps.pki.connector.MsCertSrvConnector |TestConnection to pki url certnew.cer failed with response Headers:...

Policies and Applications are not pushing to iOS devices from Xenmobile (Proxy Enabled Environment)

The device information is not fetched completely on XenMobile and under device setting on XenMobile console we don't see any assigned delivery group. The test connectivity is successful In the Debug logs you can see : | ERROR | pool-47-thread-1 | com.notnoop.apns.internal.ApnsConnectionImpl |...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

FAQ: Citrix Virtual Apps and Desktops Long Term Service Release (LTSR)

Table of Contents General LTSR Information LTSR upgrades Mixing LTSR, CR, and Cloud releases Support lifecycles LTSR compliance Citrix Workspace app LTSR Release timing Other considerations and resources General LTSR Information What’s new and what’s changed with the Citrix Virtual Apps and...

App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys

End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...

Unable to upload a file to an internal webpage using Secure Web

XenMobile 10.x Secure Web 10.x iOS 10.x User able to access the upload site, however, upload never completes successfully w/ no error or other notification. Behavior doesn't occur when attempting same on an Android device...

How to refresh the device policy and observe it

This article describes how to refresh the device policy and observe it...

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...

Behavior of VM.xenstore_data

Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

App Layering: Getting AppSense and WebSense to work

You may find that AppSense is not personalizing applications properly or otherwise not functioning. Here are the directions for installing AppSense and/or WebSense in a layer,...

Troubleshooting DTLS and EDT on Citrix Gateway

In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...

NetScaler SD-WAN Troubleshooting Guide

Citrix SD-WAN, formerly NetScaler SD-WAN This articles helps you diagnose, troubleshoot, and resolve common issue encountered on NetScaler SD-WAN. Note : This is a master overview article. The detailed information for each topic is covered in its individual articles. CTX236987 - Information to Ke...

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

HTML5 Receiver Citrix PDF Print Function is Not Working with Chrome Browser v57

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. HTML5 Receiver - Citrix PDF Printer Prints blank document in Chrome 57. IE and FireFox work fine...

F5 with StoreFront session timeout closing active sessions

When the StoreFront session times out, it's closing active ICA sessions. We found the issue is only happening when authenticating via F5 frontend. When Authenticating via F5. After 20 minutes the Citrix Desktop and storefront session shuts down. After 17 minutes, a 3 mins countdown starts in the...

How to Upgrade Citrix Endpoint Management (XenMobile) Servers in a Cluster

This document explains how to upgrade Citrix Endpoint Management XenMobile servers in a clustered environment...

Change Password Option in StoreFront Not Shown, Available Only for Admins

Change password option in StoreFront not shown for non-domain admins but is there for domain admins...

Federated Authentication Service High Availability and Scalability

FAS High Availability Q: How can I restrict the FAS servers available to a particular StoreFront? To do this, you edit the GPO which applies to the StoreFront. You remove unwanted FAS FQDNs from the list, but be sure to replace them with a blank space character. This will ensure that the "index"...

During New MAM Enrollment End User Receives - "An error occurred. The enrollment will stop"

During enrollment MDM proceeds successfully, but the MAM enrollment fails with "An error occurred. The enrollment will stop". OnAndroid you may experience the following: Enrollment will successfully complete, however Secure Hub is enrolled only in MDM mode not MAM. Scenarios that Identify failed...

Failed to Promote vDisk from Remote PVS Server

Failed to promote vdisk version from remote PVS server due to error "DeviceIoControl error: A device attached to the system is not functioning." And this vDisk Remote Mount error does not prevent Promotion of a vDisk Version, which will leave the vDisk in an unusable state. Customer will encounte...

Allow iOS MDM Exchange profile to be set as DEFAULT, and other iOS apps to interact with MAIL

Inform XenMobile Administrators how to allow iOS enrolled users the ability to set the MDM provisioned Exchange profile to be set as default mail account. Users may not see the Exchange account listed in the iOS Mail settings. Additionally users will not be able to send email with this account fr...

App Layering Recipe For Google Chrome 2.6 or Later

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

Desktop Not Being Deleted from the Delivery Group

Objects not deleting from Citrix Studio XenDesktop 7.6 after deleting in Unidesk 2.9.6.3 via the UMC...

Unidesk Recipe for NP Desktop Logon Time Optimization v3

One very popular use case for VDI is for kiosk or lab machines. Uses for these types of desktops include classroom labs, library access and general computing in schools and corporations. Architects and Administrators of these types of use cases generally want to be able to define default...