AppLayering 4.x - OS layer creation fails with error "An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setup_x64.exe' on your OS image"

While creating the OS layer in AppLayering 4.x we get the error message: An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setupx64.exe' on your OS image, and then try creating the OS layer again...

Error: "Your logon has expired. Please log on again to continue" When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers.

When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers if StoreFront . The following error is displayed. "Your logon has expired. Please log on again to continue." This problem happens if the store has been configured with multiple...

Mixed Content: This content should also be served over HTTPS

Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...

Citrix Provisioning 7.x Data Collection

Note This Document covers Citrix Provisioning, formerly Provisioning Services,data Collection ONLY. Links Wireshark -https://www.wireshark.org Enable Promiscuous Mode – http://support.citrix.com/article/CTX139171 Citrix Telemetry Service - https://docs.citrix.com/en-us/provisioning/1912-...

App Launch Fails for iOS: "Engine was not loaded.The remote SSL peer sent a handshake failure alert. Error Number: 183."

App Launch Fails for IOS users- Error: "Engine was not loaded. The remote SSL peer sent a handshake failure alert. Error Number: 183."...

PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The service did not respond to start or control request in a timely fashion. (0x41d)"

While running the Configuration wizard it fails to start the network service. Event viewer shows that the soap service has terminated. Soap service is in stopped state and is not able to start the service. PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The...

Restrictions Dialog Prompt When Launch Apps

When you launch the published apps in Japanese OS, the following “Restrictions Dialog” may appear if the policy of "Prevent access to drives from My Computer" enabled...

UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled

UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...

HDX session stops responding when using two-finger scroll on a touchpad

Citrix HDX session may stop responding and hang when using the two-finger scroll on a touchpad. This was observed in certain machines running Windows 8 or 10 with Receiver 4.10 or higher...

WFICA32.exe Shows 100% CPU usage in Task Manager

WFICA32.exe on client shows 100% CPU usage in Task Manager...

XenMobile: How to migrate the Cert Based Auth from existing CA to a new PKI-Infrastructure (With a new Root CA and Issuing CA)?

Existing working two-factor-authentication for XenMobile using cert based auth as the second factor are XenMobile-certificates that are issued by a Windows Enterprise Root CA. This Root CA will be decommissioned and replaced by a new Windows Enterprise Issuing CA that is signed by a new Root CA...

Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services

The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...

Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server

Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...

PVS configuration wizard failed to add domain\users service account into database automatically:<The EXECUTE permission was denied on the object 'uspGetServerSettings

PVS configuration wizard fails to add domain\users service account into database automatically.The EXECUTE permission was denied on the object 'uspGetServerSettings' or System.Data.SqlClient.SqlException 0x80131904: Windows NT user or group 'domain\username' not found in CDF trace. No error is...

Setting ProcMon to run at a lower altitude to capture other filter drivers

If you need to get Procmon's filter to run below us in the filter stack, it has a setting for that. Procmon is usually used to figure out what is happening on the machine, but you do not get to see the activity of things such as virus scanners and unifiltr because they happen at a lower level tha...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

Receiver for Windows Crypto Kit Updates

Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...

How to Provision Network Bandwidth in a NetScaler SD-WAN Appliance

This article describes how the bandwidth provisioning works in a NetScaler SD-WAN and how to modify the bandwidth provisioning parameters based on the network requirements. Background The SD-WAN provisioning allows for the bidirectional LAN to WAN/WAN to LAN distribution of bandwidth for a WAN Li...

“Appliance license expired” Displayed After Upgrading NetScaler SDX/VPX

The following message is displayed when you logon to NetScaler SDX/VPX UI after upgrading from any version to 12.1-48.13/ 12.0-58.15 : "Appliance license expired"...

“Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes” on NetScaler SD-WAN

The following message is displayed under Configuration System Maintenance Update Software: “Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes.”...

Configuring a SDX Channel from the SVM

Identify how configure LACP in SDX Channel...

HTML5 Error "Citrix Receiver cannot connect to the server" from external connection

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. Internally users are able to launch application via HTML5 Client. But externally users are unable to...

ERROR: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"

Secure Mail fails to be launched on Huawei Phone with error: "This app has been disabled because entitlement to the app was not found if you have entitlement to this app, you may delete and re-install it"...

How to Troubleshoot Citrix License Server

Every Citrix product environment must have at least one shared or dedicated License Server. Servers running Citrix products contact the License Server to obtain licenses when users connect. License files must be on the License Server that is associated with the product you are licensing. The...

The Stream process is not running on the PVS server

Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...

FAQ: Badge Behavior and Notifications Behavior for End Users

This article provides frequently asked questions and answers for Badge behavior and Notifications behavior. Badge Behaviour for End Users Q: What does the badge count represent? A : The badge count represents the total number of unread count of mails for your entire inbox folder. Q: Do I still ha...

FAQ: XenMobile Server Support

This article contains answers to the frequently asked questions on XenMobile Server Support. General What is XenMobile Server Support? How do I get to the support page on App Controller server? In which version of App Controller Support feature is available? What are the browsers and platforms...

How to troubleshoot XenServer USB Passthrough related issues

This article describes common error scenarios as well as general troubleshooting tips for XenServer USB Passthrough feature...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...

Windows 10 October 2018 Update (v1809) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On 2nd October2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'October 2018 Update' v1809. This article is intended to capture known issues with Windows 10...

App Layering: "Welcome to Emergency Mode" usually means the Repository logical volume is damaged

After a reboot, the ELM refuses to boot, instead reporting you are now in Emergency Mode: Welcome to emergency mode! After logging in, type "journalctl -xb" to view system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to try again to boot into default mode Give root password for...

Citrix ADC Deprecated Classic Policy Based Features and Functionalities FAQs

Q. Which all Classic policy based features and functionalities are being removed from Citrix ADC? Answer: All the features and functionalities mentioned in “Feature Description” column in Table 1 below are being removed from Citrix ADC. These features were deprecated in 12.0 builds and will be...

The Recent Apps in the Start Menu are Not Displayed by the Citrix Receiver

The recent apps in the start menu are not displayed by the Citrix Receiver. Only the recent apps from a local app or shortcuts from GPO’s are shown. The registry key values are saved but are not displayed. If the users have icons in the start menu from a second worker group, the keys are created ...

Kernel panic error is seen when trying to deploy the OVA file for XenMobile Server on VMware

You receive an error similar to the following one when trying to deploy the OVA file for XenMobile Server installation on to VMware: VFS: Cannot open root device "sda3" or unknown-block0,0: error -6Please append a correct "root=" boot option: here are the available partitions:Kernel panic - not...

FAQ: Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...

NetScaler Kerberos WIKI - Troubleshooting

Troubleshooting details for Kerberos Constrained Delegation and Authentication related issues on NetScaler...

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler

This article describes how to determine the IP addresses of active connections to a virtual server of a NetScaler. Background To troubleshoot a web application issue, you might need to determine the IP address actively connected to a virtual server of NetScaler. For example, certain percentage of...

MDX Toolkit - error when wrapping android app - APKTool Error

MDX Toolkit version: 10.8.5 on-prem and cloud. -This article explains how to fix the issue on the on-prem version- When MDX Toolkit is trying to re-compile it shows the following error: "Re-compile the app using APKTool 2.3.1 and it fails" Complete log of the error is shown below: De-Compiling th...

SSO PassThrough is not working in Microsoft Edge Browser.

SSO Pass-through is not working in Microsoft Edge Browser...

Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port

Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...

Use of Microsoft Authenticator App to as 2-factor authentication for O365 access using XenMobile

Question - Can we use the Microsoft Authenticator app as a means of 2-factor authentication to secure access to XenMobile integrated O365 environment? Answer - Currently use of Microsoft Authenticator as a means to provide 2-factor authentication is only possible for O365 apps. The security featu...

iOS: Certain Public Apps cannot be installed

When adding a public app store XenMobile server, it fails to install through the Secure Hub store on the end user's devices. No installation prompt is presented to the user and no mention of the application can be seen in XCode logs...

The DB user's privilege on XenMobile server

Question: What kind of privilege is required for admin which requires when XenMobile DB configuration is done. Answer: Account needs to have the below privileges or else XenMobile cannot do certain action without the permission on the DB. db owner db creator public...

What is the difference between Basic DEP and Authorized DEP?

What is the difference between Basic DEP and Authorized DEP?...

User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"

If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...

AppLayering 2.x: Increase the Size of an App Layer Disk in Unidesk

This article describes how to increase the disk size of an App Layer...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...