5325 matches found
Alt+Tab Does Not Pass Through the VDI in ICA Session
When pressing Alt+Tab while on a VDI in ICA session Full Screen, the apps show up from the endpoint and not from the VDI...
Director does not show Logon Duration for all sessions
When viewing "Average Logon Duration" not all connections are visible...
Error: "Wrong database version is being used" After Upgrading Provisioning Server
The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...
PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"
Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...
PVS console showing target devices as down, even though it is possible to boot and stream to devices
PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...
Error: The Citrix Broker Service failed to validate a user's credentials on an XML service
WhenDomain Pass-throughis configured, the following is seen in the event log for the StoreFront: Log Name:Application Source: Citrix Broker Service Date: 2/8/2017 7:31:58 AM Event ID: 2100 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: VDA name Description: The Citri...
User Cannot Connect To Anonymous Store Without Username And Password.
Issue: User cannot connect to anonymous storewithout username and password. Steps To Reproduce The Issue on Receiver 4.4 Create a Store for Unauthenticated users in StoreFront 3.0. Confirm that Advertised is set toNo for this store Install Receiver 4.4. Add the Store URL for the Unauthenticated...
How to Enable Debug Logging on Workspace Environment Management Agent manually, if no connectivity to Broker exists
The Workstation Environment Management Agent and related service feature an optional debug level of logging.This additional level of logging is significantly more verbose than the standard logging levels and is disabled by default and only enabled to troubleshoot specific issues. Under normal...
vDisks not Synchronized Between the Local Stores of the Provisioning Service Servers.
vDisks are not synchronized properly between the local stores of both PVS servers. Replication Status shows vdisks files missing for some of the versions...
How to Enable Logging on Receiver for Windows Using Registry Entries
This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...
How to Perform a Backup of License File of Legacy CloudBridge Platforms and VPX Appliances
This article describes how to perform a backup of the license file of legacy CloudBridge platforms and VPX appliances...
NetScaler Gateway: Could not add account. Check your account settings and try again.
When accessing the Store externally we would get the error Could not add account. Check your account settings and try again. If we access the Storefront Base URL, we are able to enumerate the applications and desktops just fine...
What is promiscuous mode for a NIC (interface)
Question: What is promiscuous mode for a NIC interface? Answer: In a network,promiscuous modeallows a network device to intercept and read each network packet that arrives in its entirety. In anEthernetlocal area network LAN, promiscuous mode is a mode of operation in which...
Full Control Permissions Granted to All Users in Profile Management
The Full Control permission has been granted to each user. For example, when a new user is created in Active Directory and logs on for the first time, a folder is created for that user in the user store. However, all users have permission to access that folder and perform operations on it...
Error: "Your sign on has expired. Please sign on again to continue." When Accessing XenMobile Store
Error message on SecureHub while accessing WorxStore "Your sign on has expired. Please sign on again to continue.". Screenshot below. Note : This is affecting both iOS and Android users. Error Message in SecureHub Logs "Secure Hub","WARNING 3","AuthControllerImpl:getKeyManager is going to return...
Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps
The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...
Error: "The Citrix WEM Agent Host Service service hung on starting", Netlogon prevented from starting
The Citrix WEM Agent Host Service fails to start with the following error message: "The Citrix WEM Agent Host Service service hung on starting." As a result,the Netlogon service is prevented from starting becauseNetlogon depends on the Citrix WEM Agent Host Service...
Boot Signal fails while reboot and shutdown signal works properly
The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...
How To Configure Single Sign-on for Receiver for ChromeOS
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...
Unable to Delete Device From XenMobile Console
Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...
How to find the hotfix applied on XenServer ?
Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...
How to troubleshoot / Useful command around openVswitch in XenServer
This article provides information about ovs and command that can be used to troubleshoot ovs related issues...
Error when trying to disable HA on XenServer
When trying to disable HA for the pool, we are getting the following error xe pool-ha-disableThe uuid you supplied was invalid.type: VDIuuid: 87ca6afc-b0ad-4e54-bb5e-313dddd77ea2...
How to collect Logs for Citrix Workspace app for Linux?
This article describes the commands that can be run to collect informationand logs needed to troubleshoot Linux Receiver issues...
XenMobile Duplicate MAM ID issue
Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...
How to Verify Active Users or ICA Users on Citrix Gateway
This article describes how to verify Active Users or ICA User on Citrix Gateway...
Smart Access Control Policy Not Working on XenApp Server
A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...
Mount cifs and nfs storage from CLI on xenserver
Mount cifs and nfs storage from CLI on xenserver...
Error: You Cannot Access this Session Because no License are Available
Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...
How to configure Receiver to not use proxy settings set up on IE
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...
How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver
Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...
Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.
When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...
Unable to propagate the changes and the configuration replication service crashes at the server.
Under certain circumstances, StoreFront may be unable to propagate the changes between servers and the configuration replication service may experience a crash...
Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"
Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...
How to Control Receiver Self-Service.exe Launch
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...
Error: "SHTP0003: A required parameter is missing. User or Password missing" on Secure Hub
We have a XenMobile environment and we can enroll iOS devices and deploy applications successfully. However, when we use an Android device, the enrollment completes successfully, but applications will not install. On the Android device the applications are greyed out with a spinner and there is a...
Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...
FAQ: Rooted\Jailbroken Device Detection in XenMobile MAM Only Mode
Q: Can devices in XenMobile MAM only mode detect rooted\jailbroken devices? A : The jailbreak flag which is present on the XenMobile server console which shows whether a device is jailbroken or not is only supported when the device is enrolled to MDM. The jailbreak flag is set by MDM and not by M...
ICA file returns STA information instead of IP address for direct access to storefront.
ICA file giving STA information instead of IP address for direct access to storefront...
How to Export a VDISK with Versions
Export existing vDisk from PVS vDisk Store and import as a new vDisk...
Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."
Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...
How to Collect Xcode Logs
You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...
Troubleshooting Checklist: Cannot send emails using Secure Mail
Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...
How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication
You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...
Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”
The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...
Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...
How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows
This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...
Error: "Cannot Add Account" While Configuring StoreFront Beacons
Using discovery document fails with error"cannot add account"...
How to make a session that spans multiple monitors with Linux Receiver
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. This article explains how to make a session that spans multiple monitors with Linux Receiver...