Storefront Logoff Error "If any apps are still running, please exit them manually"

When logging off from the Storefront portal a logoff error message is presented: Logoff Error If any apps are still running, please exit them manually...

Receiver install error "The requested operation has failed"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...

Unable to disable receiver App Shorcuts from Appearing on Desktop or Start Menu

Icons will still show on end user Desktop Windows OS and Start Menu...

How to Configure NetScaler Gateway and Microsoft Intune (MDM) for Single Factor Authentication

Background The integration of Microsoft Intune with NetScaler Gateway provides best-of-class application access and data protection solution offered by Citrix NetScaler Gateway and Intune. You get the most complete suite of secure productivity apps, including: email calendar contacts note-taking...

How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub

This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...

Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

Error: The Citrix Broker Service failed to validate a user's credentials on an XML service

WhenDomain Pass-throughis configured, the following is seen in the event log for the StoreFront: Log Name:Application Source: Citrix Broker Service Date: 2/8/2017 7:31:58 AM Event ID: 2100 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: VDA name Description: The Citri...

Error: "FullAdmin or MachineAdmin Permission Required" in XenDesktop Setup Wizard

XenDesktop setup wizard fails with permissions error. "XenDesktop FullAdmin or MachineAdmin permission required"...

License Server Error: No Licenses Available for Specified Server Type

When the XenServer is attempted to be licensed you may come across error "The license-server did not issue a license for server "servername" because there were no license for the specified type available"...

vDisks not Synchronized Between the Local Stores of the Provisioning Service Servers.

vDisks are not synchronized properly between the local stores of both PVS servers. Replication Status shows vdisks files missing for some of the versions...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

PVS 6.1 - Issues with MAK licensing activation....VAMT Tool will not launch

When try to activate a target device using MAK from the PVS console received: "The Volume Activation Management Tool cannot be found"...

How to Configure NetScaler EPA Expression to Validate if "Windows Update" Date is Within Specific Time Period

This article describes how to configure NetScaler EPA expression to validate if "Windows Update" date of client machine is within a specific time period. Note : The NetScaler should be running version 11.1 as this feature is not present in builds prior to 11.1 builds...

XenMobile: Error during enrollment "could not connect to the server"

During the enrollment for IOS devices you receive the error "Could not connect to the server " during the installation of the Profiles. In the XMS Server debug logs we would see: "UserDeviceLimitExceededException"...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

The Connection to "App/Desktop Name" Failed With Status (There is no Citrix XenApp Server Configured on the Specified Address)

Users receive this error when trying to launch externally: "The connection to "App/Desktop Name" failed with status There is no Citrix XenApp server configured on the specified address.."...

How to restrict access to the XenMobile Server Admin console

This will allow us to restrict the access and allow only specific IP addresses to reach the management portal of the XenMobile Server...

What is promiscuous mode for a NIC (interface)

Question: What is promiscuous mode for a NIC interface? Answer: In a network,promiscuous modeallows a network device to intercept and read each network packet that arrives in its entirety. In anEthernetlocal area network LAN, promiscuous mode is a mode of operation in which...

Citrix ADC Gateway EPA Scans Deny Access Randomly With Error Code 12029

Citrix ADC Gateway EPA scans deny access randomly with error code 12029...

XenMobile user shows as "Anonymous" in XenMobile Admin Console

Within the XenMobile console, under the user column, few users started showning as anonymous. In zdm.logs we might see:User '[email protected]' not found or is disabled. Switching to anonymous mode...

Wyse Zero Client Unable to Log On to StoreFront

Wyse Zero Clients are unable to log on to StoreFront. The following error is received: Start roaming account , Citrix Sign-On failed This issue occurs after rebooting one of the devices. The devices that are not yet rebooted are working without any issues...

Error: General error while launching applications through android receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error when launching applications through android receiver when coming through...

Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...

Attach a smart card reader and insert your smart card to log on

Failed to add store site on Citrix receiver with error "Attach a smart card reader and insert your smart card to log on". The customer did not enable smart card authentication method...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...

Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used

Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...

Supported NFS protocols and how to identify which protocol is being used

Q. What are the supported version of NFS protocol ? How to identify which being used now ? A. NFSv3 is supported with XenServer 6.1,6.2,6.5 and XenServer version 7 supports NFSv3 and NFSv4.If the underlying storage array does not support NFSv4, NFSv3 will be used to mount the share. In order to...

Error: Logical Volume mount/activate error when trying to plug the Local Storage

After a server crash, the Local storage is unplugged and when trying to plug it back it gives the following error xe pbd-plug uuid=xxxx-xxxxxx-xxxxx-xxxxxError code: SRBACKENDFAILURE52Error parameters: , Logical Volume mount/activate error opterr=FSCK failed on...

How to Verify Active Users or ICA Users on Citrix Gateway

This article describes how to verify Active Users or ICA User on Citrix Gateway...

Compatibility of NetScaler with TLS 1.1 - 1.2 and Client Authentication with Citrix Receiver

NetScaler GatewayNG 11.0 version enabled for Client CertificateCC authentication with TLS 1.1,TLS1.2 enabled. 2. Citrix Receiver 4.3 or 4.4 installed on Client Machine. 3. During logon to Gateway, browser pop up to select client Certificate and then successfully login to enumerate the...

Generic USB redirection for USB Mass storage not working

How to enable Generic Device redirection for Imation IronKey USB mass storage device into the WIN10 VDI...

Error: “Preparation of the Master VM Image failed” When UPDATING a Catalog

NOTE : This article contains information about UPDATING a CatalogONLY. For information on CREATING a Catalog see: CTX140734 Updating a catalog might fail during Image Preparation because of many reasons. In order to identify what caused the failure we need to collect preparation Image logs...

Mount cifs and nfs storage from CLI on xenserver

Mount cifs and nfs storage from CLI on xenserver...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

To install StoreFront using command prompt

To install StoreFront at a command prompt...

How to uninstall CWA for Mac?

How to uninstall Mac receiver to make sure all the related directories are removed...

Citrix Director Licensing Status shows "Cannot Retrieve the Data" After Upgrade

Citrix Director Licensing Status shows "Cannot Retrieve the Data"...

Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

Error: "Object with type VM vbd.hdb does not exist in xenopsd" during VM Migration

When trying to migrate virtual machine, it fails with following error Error: "Object with type VM vbd.hdb does not exist in xenopsd"...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

Unable-to-refresh-Storefront-Console

Event Viewer error: "An error occured during refresh. An error occured running the command: 'Get-DSWebReceiversSummary' Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured running the command: 'Get-DSWebReceiversSummary' ---...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

How to take Pool Metadata backup on XenServer 8.2 CU1

What is Pool Metadata ? XenServer hosts use a database on each host to store metadata about VMs and associated resources such as storage and networking. When combined with storage repositories, this database forms the complete view of all VMs available across the pool. Therefore, it is important ...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

Update CItrix license server

Question :Can we update Citrix License Server virtual appliance Version 11.10.Current CLSVA version: 11.10.0 build 12002 require 256 MB memory space.Desired latest CLSVA version: 11.13.1 build 15100 require 512MB memory space. Answer :Upgrading Citrix License Server Virtual applianceCLSVA cannot ...