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Citrix
Citrix
added 2017/12/21 12:00 a.m.12 views

Blocking Windows Update from going to the next Windows 10 Feature Update (for example 1703 or 1709)

Citrix App layering, and probably other Citrix products, may not yet support the very latest version of Windows 10. For instance, Windows 10 1703 Creators Edition was not supported in App Layering until version 4.8. Unfortunately, "Feature Updates" are hard to block, because the Windows Update UI...

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Citrix
Citrix
added 2017/12/17 12:00 a.m.12 views

High Mgmt CPU due to nsaaad process

High management CPU CPU spiked to 100% causing VIPs and LDAP server configuration on NS to go down Issue may be intermittent...

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Citrix
Citrix
added 2017/12/13 12:00 a.m.12 views

App Layering: Published image to PVS prompts user to restart computer

Customer publishes an image to PVS. When the machine boots up, it prompts for a restart with a box like this: "You must restart your computer to apply these changes." This is telling you that a new device has been detected and the driver has been installed, but Windows must restart to properly...

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Citrix
Citrix
added 2017/12/13 12:00 a.m.12 views

How to configure Monitor to check services status of RADIUS servers ?

Configure Monitor for RADIUS server...

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Citrix
Citrix
added 2017/12/12 12:00 a.m.12 views

"An error occurred during the Create Store Wizard. Please check the log in Event Viewer and try again" While Creating Store

The objective of this article is to solve the issue with StoreFront no able to create Stores. Error Message: Here is the error message from event log which is received when trying to create new Store: System.UriFormatException: Invalid URI: The hostname could not be parsed. at...

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Citrix
Citrix
added 2017/12/12 12:00 a.m.12 views

How to open Secure Mail email links with Native or 3rd party browser on android devices

This article explains how to open secure mail links on a native browser on Android devices...

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Citrix
Citrix
added 2017/12/12 12:00 a.m.12 views

SSL Handshake Fails When Server Name Indication (SNI) is Enabled on ADC

SSL handshake fails when Server Name Indication feature is enabled on NetScaler Server Name Indication aka SNI is an extension of the TLS protocol. For SNI to work, the server name in the client hello must match the host name configured on the back-end service that is bound to an SSL virtual...

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Citrix
Citrix
added 2017/12/06 12:00 a.m.12 views

EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel

Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...

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Citrix
Citrix
added 2017/12/05 12:00 a.m.12 views

How To check Per-App VPN Works on iOS?

The article describes how to validate the proper functionality of Per-App VPN on iOS...

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Citrix
Citrix
added 2017/11/23 12:00 a.m.12 views

Steps to Add Secondary MCN in SD-WAN HA

Configure Secondary MCN in SD-WAN High Availability...

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Citrix
Citrix
added 2017/11/22 12:00 a.m.12 views

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

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Citrix
Citrix
added 2017/11/20 12:00 a.m.12 views

Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...

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Citrix
Citrix
added 2017/11/15 12:00 a.m.12 views

StoreFront Logon Error "Your Request Could Not be Completed"

User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...

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Citrix
Citrix
added 2017/11/10 12:00 a.m.12 views

PVS7.15 - PVS configuration wizard "hangs" when configuring new farm

The PVS configuration wizard "hangs" when configuring new farm. This happens in case you have multiple domains...

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Citrix
Citrix
added 2017/10/30 12:00 a.m.12 views

Testing HA Failover on NetScaler SD-WAN

Site level HA works in a way independent to the virtual path state of the site with other sites. Meaning if the physical links are down while one appliance is serving as active, then it will be the same case for the standby as well as the same physical link will be used by standby too and hence...

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Citrix
Citrix
added 2017/10/26 12:00 a.m.12 views

FAQ: Provisioning Server and Citrix License Server Interaction

This article provides more information on how the Citrix License Server works with Citrix Provisioning Services 4.5, 4.5 Service Packs, 5.0, 5.0 Service Pack 1, 5.0 Service Pack 2, 5.1 and 5.1 Service Packs in different situations. Licensing Support for Provisioning Services 5.1 Service Pack 1...

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Citrix
Citrix
added 2017/10/26 12:00 a.m.12 views

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

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Citrix
Citrix
added 2017/10/25 12:00 a.m.12 views

WEM Drive Restriction policy will not apply to End User session on WEM Agent

WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...

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Citrix
Citrix
added 2017/10/20 12:00 a.m.12 views

Unable to enroll any device when using Certificate based authentication

Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...

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Citrix
Citrix
added 2017/10/16 12:00 a.m.12 views

WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."

When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...

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Citrix
Citrix
added 2017/10/16 12:00 a.m.12 views

SSL Handshake Failure on ADC Because of Unsupported Ciphers

SSL connection failsbetween the client and the ADCappliance ADC responds with a fatal alert. The description of the alert message is “Handshake Failure 40”. The above screenshot is from a NetScaler trace packet capture. Procedure to run a trace on the ADC is explained in the following document:...

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Citrix
Citrix
added 2017/10/13 12:00 a.m.12 views

WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"

Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...

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Citrix
Citrix
added 2017/10/13 12:00 a.m.12 views

Move WEM SQL database to a new SQL instance with/without SysAdmin permissions

Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...

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Citrix
Citrix
added 2017/10/06 12:00 a.m.12 views

WEM Agent Connection error: "Broker Server Name or Broker Port Error"

WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...

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Citrix
Citrix
added 2017/10/06 12:00 a.m.12 views

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

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Citrix
Citrix
added 2017/10/02 12:00 a.m.12 views

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

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Citrix
Citrix
added 2017/09/29 12:00 a.m.12 views

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

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Citrix
Citrix
added 2017/09/24 12:00 a.m.12 views

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

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Citrix
Citrix
added 2017/09/20 12:00 a.m.12 views

While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."

The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...

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Citrix
Citrix
added 2017/09/14 12:00 a.m.12 views

Provisioning services 7.x vdisk Imaging Procedure

To perform imaging sometimes after performing reverse imaging to create a new vDisk from a virtual machine on any residing hypervisor...

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Citrix
Citrix
added 2017/09/14 12:00 a.m.12 views

Error: "No Entry Found in Database for Device" While booting Target Device

Target devices are unable to PXE boot with the following error message: "No entry found in database for device."...

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Citrix
Citrix
added 2017/09/12 12:00 a.m.12 views

App Layering: Supporting DFS File Shares

The ELM can only access a DFS namespace if SMB 1.0 is enabled on the servers. If SMB 1.0 is disabled, as is becoming more common, the ELM cannot access a DFS namespace directly. Attempts to test the connection will fail...

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Citrix
Citrix
added 2017/09/10 12:00 a.m.12 views

Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate

After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...

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Citrix
Citrix
added 2017/09/08 12:00 a.m.12 views

How to install public store APP via Baidu Store

Users in China wants to know how to install public store APPs from Baidu stores...

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Citrix
Citrix
added 2017/09/07 12:00 a.m.12 views

SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...

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Citrix
Citrix
added 2017/08/31 12:00 a.m.12 views

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

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Citrix
Citrix
added 2017/08/30 12:00 a.m.12 views

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

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Citrix
Citrix
added 2017/08/30 12:00 a.m.12 views

Limitations of NetScaler Gateway OPSWAT EPA Scan

NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...

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Citrix
Citrix
added 2017/08/30 12:00 a.m.12 views

PKI entities connection test intermittently fails to connect to CA server via cloud connector

The cloud connectors could not connect to PKI server. The below error is generated: 2017-08-08T13:55:39.253+0000 | 467782B2FC0AB30F | ERROR | http-nio-14443-exec-15 | MsCertSrvConnector | TestConnection to pki url certnew.cer failed with response Headers: null=HTTP/1.1 401 Unauthorized, and...

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Citrix
Citrix
added 2017/08/30 12:00 a.m.12 views

Cert Based Authentication + LDAP Enrollment failing for Cloud connector- XenMobile Setup

Under PKI entities, the test connectivity is failing for the CA server XenMobile Debug Logs : 2017-02-06T15:30:57.847+0000 | 200B97A4C77E1C34 | ERROR | http-nio-14443-exec-61 | com.sparus.nps.pki.connector.MsCertSrvConnector |TestConnection to pki url certnew.cer failed with response Headers:...

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Citrix
Citrix
added 2017/08/30 12:00 a.m.12 views

Policies and Applications are not pushing to iOS devices from Xenmobile (Proxy Enabled Environment)

The device information is not fetched completely on XenMobile and under device setting on XenMobile console we don't see any assigned delivery group. The test connectivity is successful In the Debug logs you can see : | ERROR | pool-47-thread-1 | com.notnoop.apns.internal.ApnsConnectionImpl |...

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Citrix
Citrix
added 2017/08/29 12:00 a.m.12 views

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

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Citrix
Citrix
added 2017/08/29 12:00 a.m.12 views

FAQ: Citrix Virtual Apps and Desktops Long Term Service Release (LTSR)

Table of Contents General LTSR Information LTSR upgrades Mixing LTSR, CR, and Cloud releases Support lifecycles LTSR compliance Citrix Workspace app LTSR Release timing Other considerations and resources General LTSR Information What’s new and what’s changed with the Citrix Virtual Apps and...

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Citrix
Citrix
added 2017/08/28 12:00 a.m.12 views

App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys

End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...

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Citrix
Citrix
added 2017/08/24 12:00 a.m.12 views

Unable to upload a file to an internal webpage using Secure Web

XenMobile 10.x Secure Web 10.x iOS 10.x User able to access the upload site, however, upload never completes successfully w/ no error or other notification. Behavior doesn't occur when attempting same on an Android device...

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Citrix
Citrix
added 2017/08/23 12:00 a.m.12 views

How to refresh the device policy and observe it

This article describes how to refresh the device policy and observe it...

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Citrix
Citrix
added 2017/08/21 12:00 a.m.12 views

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...

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Citrix
Citrix
added 2017/08/16 12:00 a.m.12 views

Behavior of VM.xenstore_data

Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...

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Citrix
Citrix
added 2017/08/07 12:00 a.m.12 views

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

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Citrix
Citrix
added 2017/08/04 12:00 a.m.12 views

App Layering: Getting AppSense and WebSense to work

You may find that AppSense is not personalizing applications properly or otherwise not functioning. Here are the directions for installing AppSense and/or WebSense in a layer,...

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Total number of security vulnerabilities5000