Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

Receiver for Mac: Application window switches to back ground and gets frozen

Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...

AppfW blocking and not logging, with PostBodyLimit set to >1GB

When we apply an appfirewall profile only in log and learning mode. After applying some pages become unavailable but there is no logs. Appfw blocking but no logs, when we enableapplication/x-www-form-urlencoded option in the appfw security...

Boot failure 0xc000000f: Windows failed to load because the NLS data is missing, or corrupt

You may see this when you attempt to create App Layers after importing a new non-US-English OS layer. This applies to every version of Windows from 7 onward. Below is what you get in Windows 7 when you have a missing NLS Native Language Support code-page file. You get a boot failure screen that...

UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops

With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

Receiver for Linux: How to Redirect COM/Serial Port?

This an How-To document on COM/Serial Port redirection for Rflinux...

How to collect Receiver for Android Logs

Different ways of collecting Receiver logs from Android Device...

Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront

This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...

Citrix HDX Engine is not responding

Error "Citrix HDX engine is not Responding" when launching an application on windows embedded device with receiver 4.8/4.10...

Citrix Studio/StoreFront consoles stuck on "Expanding"

Citrix Studio Console which is installed on Delivery Controller cannot be launched. It stuck on "Expand" window. If we launch MMC on the DDC and try to launch Studio it gets stuck at “Assessing databases”...

Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication

Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...

Installation of RTME disables Multimedia Redirection on Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...

Unable to launch the published application.

Unable to launch the published application. The progress window shows the Welcome screen, applying group policies, Citrix Profile management etc and then disappears. No time out or failing errors on the VDA found...

Unable to access XenApp through StoreFront, getting an Error - " Your logon has expired, please logon again to continue "

Unable to authenticate to Storefront server and getting error "Your logon has expired. Please log on again to continue"...

Event Viewer on PVS servers reports error: "DbAccess error: <Record was not found <-31754> (in DiskLocatorGetByDiskId() called from SSProtocolLogin.ccp:945)"

Event Viewer on PVS servers is reporting the error: "DbAccess error: in DiskLocatorGetByDiskId called from SSProtocolLogin.ccp:945"...

Receiver throws the following error on connecting to the Store: An error has occurred in the script on this page - File://C:/Cusers/xxxx/AppData/Local/Citrix/SelfService/Web/xxxx/1/custom/script.js

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.9.2000 throws the following error on connecting to the Store: An error has occurred in th...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

After upgrading the OS Machine Tools, kmssetup.cmd runs twice at startup

When you create a Gold VM to import as your first OS Layer version, you need to install the OS Machine Tools, to install our startup scripts and get them set to run as startup scripts. Later, you add a version to your OS layer and want to upgrade the scripts to the ones from the latest version. S...

Error "The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."

When trying to launch published application on Mac machine, we get an error"The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."...

Error : "An error occurred while building your environment...". Synchronization State of WEM Agents Has a Red "X"

After upgrading WEM from 4.2 to 4.4, WEM agents are failing to connect to the WEM server with the following error: "An error occurred while building your environment. Agent processing will now stop. Please contact your Administrator." Issue only occurs when connections are going through Load...

Citrix UPM + WEM - Google Chrome does not remember user login data

Google Chrome does not remember user login data with any website. Every time users launch Google Chrome in a new Desktop session, they have to type their username even after have enabled the Remember Me option...

Error "A fatal error occurred. Would you like to restart Citrix receiver?"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...

Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12 or Application Enumeration failing through Safari 13.0.2 version via Citrix Access Gateway

Citrix Workspace App andCitrix Receiver cannot launchapplications automatically with Safari version 12...

Storefront 3.15 | Storefront propagation fails.

Propagation fails on Server 2012R2 machine. In event logs: Log Name: Citrix Delivery Services Source: Citrix Configuration Replication An error occurred when starting the 'WAS' Windows service. System.ServiceProcess.TimeoutException, System.ServiceProcess, Version-4.0.0.0, Culture=neutral,...

Cannot access the url for SSPR: Getting HTTP error 403.14 :Forbidden

Setup for user configuration has been done. Now when I try to access the sspr url; it doesnt go through. Tried on one machineSSPR server and with one user...

Query on how TransparentKeyPassthrough affects window resize.

To know how transparent key passthough works in the backend and how it affects the behavior of the client window...

Errors using SecurAuth SAML to StoreFront Site

The customer is setting up a new SAML store to use SecurAuth in place of smart cards for certain MAC users due to a known compatibility of Smart Cards with MAC devices When navigating to the URL portal, we are returned with the following error after entering the PIN and being redirected to a seco...

How to Delete Hosting Connection configured in Citrix Studio

Deleting a connection can result in the deletion of large numbers of machines and loss of data. Ensure that user data on affected machines is backed up or no longer required. Before deleting a connection, ensure that: All users are logged off from the machines stored on the connection. No...

How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop

Note: This is a master overview article. The solutions for each of the root causes is present in child articles shown in the following tables. The following error is displayed when launching an app “Cannot start App” or desktop: “Cannot start Desktop” Where to Start Troubleshooting Do you get the...

Fail to add second storefront to server group due to users right assignment

The second storefront cannot be added to server group. Reinstallation and Reset Storefront cannot solve the issue. StoreFront verbose log has the error below: 00000953 11:29:50 AM 5444 SetFolderOwnerStep Setting: NT Service\CitrixSubscriptionsStore as owner of folder:...

How to merge vDisk versions using Diskpart

There are times we need to import a vDisk with all the changes stored in different versions while the XML of it is not available. We can use this method to create a merged base outside PVS before importing it in a farm which will not require XML or PVP files for it...

Unable to upgrade Storefront

Unable to upgrade Storefront...

How to Use SR-IOV Feature in XenServer

This article describes following items. How to configure SR-IOV Network How to create SR-IOV VLAN network How to assign SR-IOV Network to a VM How to destroy SR-IOV Network Additional steps for NICs that use a legacy driver...

How to license Citrix NetScaler SDX and MPX using the GUI

This article describes how to license Citrix Netscaler SDX/MPX...

MACOS: Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle ID

Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle Identifier to load into macOS MDM provider...

How to troubleshoot common SR-IOV related issues

This article explains how to troubleshoot common SR-IOV Network related issues...

Troubleshooting common issues with XenServer clustered pools and GFS2 SRs

XenServer uses GFS2 to make thin provisioning available by using block-based storage devices that are accessed through iSCSI software initiator or Hardware HBA. This article provides a guide for troubleshooting common issues when GFS2 SRThin Provisioning is being used in XenServer or Citrix...

Provisioning services--Connection Timeout Expired when adding a new server to an existing farm

The following error can be seen trying to add a PVS server to an exisiting farm. "Connection timeout expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. The could be because the pre-login handshake failed or the server was unable to respond pac...

CEM - Support for COSU Android Enterprise devices - COSU

Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...

How to Secure SSH Access to the NetScaler Appliance with Public Key Authentication

This article contains information about securing administrative access to the NetScaler appliance by using the public key authentication mechanism of Secure Shell SSH. Requirements To complete the procedure in this document, the NetScaler appliance must have the following tools: An SSH client...

Unable to publish image, out of disk space, ELM console reports "No free mft record for $MFT: No space left on device"

When publishing an image, the task fails with the message, "A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image." Also, in the ELM console, you mig...

Citrix Android receiver error - Unable to connect to StoreFront URL

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...

UDP based applications may get affected when traffic processing is disabled on the SDWAN

On the video conference tool based of IPSEC UDP, Master node isn't able to see the remote nodes sitting behind the SDWAN-WanOP. This tool uses dynamic IPSEC tunnels over the WAN and passes through our WanOP...

NetScaler 12.1 'Address already in use' When Configuring a Load Balancing Virtual Server

User tried to configure a Load Balance virtual server, but the appliance is showing an "Address already in use" error message. The IP wasn't in use on the appliance...

Renewing SSL Listener Certificate With Different Public Provider in Citrix Endpoint Management

This article will help walk through the process on renewing SSL Listener certificate...

Receiver IOS 7.5 - Error launching apps using Citrix receiver 'operation hdxhdk error domain session error 8''

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to launch published apps with RfiOS 7.5.6 .Issue on users using Ipad or iphones...

StoreFront 3.5 upgrade to 3.15 fails with error " Citrix StoreFront 3.15.0.18019 failed"

StoreFront Version 3.5 fails to upgrade to version 3.15, during the upgrade process the wizard displays the following message "Citrix StoreFront 3.15.0.18019 failed" At the bottom of the upgrade wizard window, another message is displayed "NOTE: An error occurred during installation. Please ensur...