How to know how many connections have been made to the device.

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler...

Citrix ADC: 13.1: error message for smart card access to gateway

Citrix ADC: 13.1: error message for smart card access to the gateway...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 9

Package name: xms10.14.0.10942.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date:...

Microsoft Security Update Validation Report December 2022

Microsoft’s December 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Auto desktop launch feature is not working for receiver for web

The auto desktop launch feature is not working...

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites.The Store Front has successfully upgraded from 7.15 to 2203 LTSR...

Mac OS input source not synchronized correctly to remote applications or desktops

With Citrix Workspace app for Mac 2212 or previous version on Mac OS 13, you might encounter problems that client input sources cannot be synchronized correctly to your remote applications or desktops. For example, for Mac OS 13, the default English input source is English - ABC, while in the pas...

Driver Disk for Qlogic fastlinq 8.70.12.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware who are running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.12.0 qede| 8.70.12.0 qedf| 8.70.12.0 qedi| 8.70.12....

CWA for Mac: How to disable Auto-Launch of CWA on MacOS

How to disable Auto-Launch of CWA on MacOS?...

ADC-13.0-Issue is with unable to upgrade ADC VPX

During Upgrade of VPX you are faced with error message, "License server version 11.14.0.2 not compatible with client version 11.16.6.0 Either upgrade the ADM to ensure that it is running", during upgrade process...

Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway

Post external log on to Netscaler Gateway you receive a server error with the following text: Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway...

VDA upgrade service fails when upgrading CU version

VDA does not upgrade when upgrading to next CU version. In Studio the upgrade starts, goes into In-Progress and moves to completed however, the installed version does not change. After a minute or two, the status moves back to upgrade available...

PVS: Targets fail to boot since it attempts to boot from wrong PVS servers

PVS created a new PVS site and updated option 66 and 67 in the DHCP servers, but Targets failed to connect to the PVS servers in the new PVS site during boot, and it continued to use the PVS servers in old PVS Site...

PVS - Unable to add new machines to existing Catalog

Unable to add new target devices to existing catalog using Virtual Desktop setup wizard/Streamed Wizard...

DNS resolution issue with new 13.0.86.17 client

ADC version 13.0.86.17, with 'Citrix Secure Access' VPN client the same version, shows as version 22.2.1.103 in the client. The old client was 13.0.58.30 shown as 21.3.1.2 1. Some users report that on the new client they cannot resolve any DNS record...

Error: "File too large" when upload customized login schema xml file to ADC

1. When add login schema via ADC cli, below erro will prompt: 2. When add login schema via, below GUI error will show:...

Upgrade fails due to /var partition filling.

ADC upgrade is failing due to /var folder filling. Checking the /var folder we notice that /var/partitions is taking up a lot of the space. Looking into this further we can see there are many .pdb files taking up space within directory/var/partitions//nscollectRRD...

[Citrix Gateway VPN] Cannot access intranet applications in VPN over Proxy environment

When you connect Citrix Gateway VPN. You may observe VPN establishment is OK but cannot access internal applications/networks when the following conditions both match: Client has proxy configured and VPN connection goes through Proxy. Client PC has an interface IP in 169.254.0.0/16 subnet Usually...

EPA failure (Access denied)

EPA failure with the following error seen in the logs: 2022-04-13 12:24:19.079 | Tid: 03344 | ERROR | downloadEpaLib | 296 | Failed to verify downloaded EPA library 2022-04-13 12:24:19.079 | Tid: 03344 | DEBUG | nsverifyfile: called 2022-04-13 12:24:19.080 | Tid: 03344 | ERROR | nsverifyTrustedCe...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 10

Package name: xms10.13.0.11025.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10922.bin, xms10.13.0.10817.bin, xms10.13.0.10723.bin, xms10.13.0.10603, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and...

Unable to connect to Storefront using Workspace App

Adding store fails with error 'cannot contact store' We can access store via CWA for web...

Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed

Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed WEM Agents are not reporting to the WEM Broker Infrastructure server; Red X appears next to Agent Hostname in WEM Console...

Error while uploading CSR to renew APNS certificate

When customer attempts to upload a certificate signing request athttps://apnsui.xm.cloud.com/apns, they get an error message saying the upload failed, even though the CSR is created correctly...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 7

Package name: xms10.14.0.10742.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10628.bin,xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: August 2022 Languages supported: English US...

Citrix ADC VPX VM STATE Halted after upgrade to SDX 13.1

After upgrade to SDX 13.1 27.59 or lower 13.1 version firmware, you may find SDX booted with SVM running, but VPX in Halted state. Try launch the VM you get the following error: "INTERNALERROR xenopsd internal error: Unix.UnixerrorUnix.ENODEV. "write". "" Checking mpscontrol.log on SVM, you may...

WEM 2203: Citrix WEM Service Citrix.Wem.Agent.Service.exe crash

After installing WEM Agent version 2203, the following system events are logged in the VDA: Event ID 1026: .NET Runtime Application: Citrix.Wem.Agent.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. and Event ID 1000: Faulting...

Going back to the login page after putting in the login credentials with nFactor in 13.0 84.x +

1. The customer configured Nfactor authentication in AAA virtual server. The authentication profile under AG is targeted to this AAA virtual server. 2. When using workspace for windows to login AG, the login page will randomly get back to the login page after the login is complete. Input...

Error: "Invalid connection address" when adding XenServer host connection

The following error is seen when attempting to add a Citrix Hypervisor XenServer hosting connection: Error Id: XDDS:49D3D465 Exception: Citrix.Console.Models.Exceptions.ScriptException Invalid connection address. Check that the address is valid and that it references a host in the XenServer pool...

Start Menu not responding with User Personalization Layer enabled

Win10 20H2 start menu stops responding to mouse left click...

PVS : Failed to created machines using CVAD wizard , error : Cannot create BDM partition for device

PVS : Failed to created machines using Citrix Virtual Apps and Desktop wizard , error : Cannot create BDM partition for device xxxxxxx PVSDllHypervisorPlatforms,,0,,5,EntryExit," targetFolder: Rxxxtestxxx Esx.cs5185: UploadFile",""PVSDllHypervisorPlatformsAO,,0,,5,Information," httpUrl:...

Citrix Provisioning Console communication error while running on Azure

The Citrix Provisioning Console fails to communicate with Azure after TLS 1.0 has been disabled. This prevents the use of CVAD Setup Wizard or power management in Azure using the Citrix Provisioning Console or Citrix Provisioning PowerShell interfaces. This affects all version of Citrix...

PVS Accelerator - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2 Cumulative Update 1. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-pvsaccelerator-1.0.9.iso ---|--- Description| This file...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

Driver Disk for Cisco enic 4.2.0.26 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.2.0.26 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Citrix ADC MPX/SDX Fortville NIC Err-Disabled when LLDP Is enabled on Peer Switch/Router

If Citrix ADC is connected to a switch/router via Fortville NIC For example 10G port on MPX 8900, interface will show UP for a moment then go to Err-Disabled state. Running "show interface" command on ADC, you can find ADC Fortville NIC is in Err-Disabled State, along with TX Stall andHang counts...

[CEM] MAM enrollment Fails in Authentication - Password window pops-up Repeatedly

When you enroll MAM to CEM server through Citrix Gateway, you may observe password box pops-up repeatedly without any error. It means your password is correct but SSO from Citrix Gateway to CEM server fails. Follow is the sample of Secure Hub's debug log. " 2022-06-22T14:50:06.638+0800 ",,DEBUG1...

How to add pooled capacity licenses to ADM Service

This article provides information on how to add pooled capacity licenses on ADM Service...

Unable to access ADC GUI while CLI is accessible.

ADC GUI is inaccessible. Ping and CLI is working. /Var folder was normal. Internal services are UP. GUI is enabled for NSIPif not use command : set ns ip -gui enabled...

[Citrix Gateway] "Cannot complete your request" error after adding EPA configuration

In Citrix Gateway deployment, You may encounter "Cannot complete your request" error if adding a new EPA policy in AAA vServer. For example, you have the following existing configuration to implement post EPA scan based on group name: add authentication Policy NoAuthGroup01 -rule...

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612"

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612" MSI path: C:\WINDOWS\TEMP\Ctx-5CC1B7DD-10C1-4B5B-A4B3-EA564BA32118\Extract\Image-Full\x64\Virtual Desktop Components\WS\IcaAppExpx64.msi...

Windows Firewall Notification When Connecting to VDA 2112 and newer

This article explains why users may receive a Windows Firewall popup when connecting to a resource running Virtual Delivery Agent 2112 and newer...

Unable to load settings with Global App Config Service on Citrix Workspace app Chrome OS/HTML5

If the administrator has rolled out any settings via Global App Config Service and a user launches the Citrix Workspace app, it may happen that the settings rolled out previously by the administrator may not be applied. If the administrator now tries to roll out any new settings via Global App...

Users unable to launch - Error: "Cannot complete your request"

'Cannot complete your request' while trying to access the Web Store URL. StoreFront events show that a loopback communication failed...

Citrix Hypervisor 8.2 : MCS Catalog update deletes Target base disks.

Xenserver audit.log throwsERROR:NOTSUPPORTEDDURINGUPGRADE Mar 30 02:38:59 XXXXX xapi: 20220330T00:38:59.214Z|audit||8715 HTTP 10.1.XX.XX-:::80|VDI.setonboot R:780016cf9118|audit 'trackid=39b4363b70f699b0ab419280ab8b4fe2' 'S-1-XXXX-XX-XX-8' 'XX\\XXXXX' 'ALLOWED' 'ERROR:NOTSUPPORTEDDURINGUPGRADE :...

HTML5 CWA configuration.js file is overwritten post the Storefront upgrade

The customized configuration.js file is overwritten under the path C:\Program Files\Citrix\Receiver Storefront\HTML5Client post Storefront upgrade...

keyboard stops working after installing CWA for Windows 1912 CU7 with enabled App Protection option

When using Citrix Workspace for Windows version 1912 CU7 on HP G5 laptops with enabled App Protection option, the keyboard stops working. When install version 2204 keyboard is working...

Support Services Program Terms and Guidelines

This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...

Citrix PVS Configuration Wizard fails after upgrading from 1912 CU5 to 2109 or higher

After updating the PVS version to PVS 1912 Any CU to PVS 2109 or higher Including 2203 LTSR the Citrix CVAD Wizard will fail to create any new devices. A CDF trace would show the following errors in the logs: 3453,0,2022/03/29 11:31:53:91395,8044,8652,1,PVSDllMAPIAO,,0,,1,Error,"SqlException...

Unable to launch published apps through the Gateway, no errors

-The customer cannot launch apps when logging in to the NetScaler gateway -The applications enumerate but won't launch, the progress popup comes up and disappears with no errors...