5316 matches found
Monitoring NetScaler SD-WAN Network/System
Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...
NetScaler MAS Reports High Memory Utilization
User receives alerts related to high memory usagehowever they do not observe any latency or performance related issue. From var/log ns.log we see logs related to high memory and from mpsservice.log we see messages related to out of shared memory. Tuesday, 20 Mar 18 14:26:18.845 +1100 Debug Main...
High CPU Utilization on PVS 7.6 Servers
PVS 7.6: High CPU Utilization...
XenDesktop Setup Wizard fails with error (UUID_INVALID)
When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...
MMC keeps crashing after joining the server Group in StoreFront 3.x
MMC keeps crash after joining the server group...
Mixed Content: This content should also be served over HTTPS
Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...
NetScaler Gateway Error: "The published resource is not available currently"
Error: The published resource is not available currently...
UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled
UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...
What are the supported disk platforms to install XenServer on?
Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...
After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set
Upgrade WEM environment from 4.5 to 4.6. After upgrading, WEM agents are randomly reported with the following different status under Administration Agents Registrations: "Agent is bound to multiple configuration sets." Then the same agents are reported with the following status: "Agent is not be...
Troubleshooting NetScaler Hard Disk Issues
Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...
Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server
Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...
WEM Admin console error: "A valid license server with appropriate licenses needs to be configured"
When attempting to connect to infrastructure services using the WEM Administration Console, the following error is seen: A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management...
PVS configuration wizard failed to add domain\users service account into database automatically:<The EXECUTE permission was denied on the object 'uspGetServerSettings
PVS configuration wizard fails to add domain\users service account into database automatically.The EXECUTE permission was denied on the object 'uspGetServerSettings' or System.Data.SqlClient.SqlException 0x80131904: Windows NT user or group 'domain\username' not found in CDF trace. No error is...
Provisioning Services Logon Process Sequence
This squence occurs after the bootstrap file is downloaded.Here will explain the steps of negotiation happening in the background when a target device tries to seek a login PVS server...
Troubleshooting NetScaler SD-WAN Reachability
This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...
XenMobile: How to use PKI to create a certificate using the computer name?
On certain environments it is necesary to create a certificate using the computer name instead the username...
Performing NetScaler SD-WAN Log Analysis
This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...
Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."
Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...
The Tftp service is not running on the PVS server
The TFTP Service isn't running. This service is required for target devices that use the network boot process. Note: If you are using the Boot Device Manager boot partition, this service is not required. If you are not using the network boot process, you can hide this alert...
The Soap service is not running on the PVS server
The Soap Server service isn't running.This service is needed to allow logging in to the Provisioning Services Console...
Citrix License Server system clocks is not synchronized with the Delivery Controller
If the system clock time difference between Delivery Controller and License Server is is greater than maximum allowed 5 minutes, License Server might not work properly...
Error: "HTTP/1.1 Gateway Timeout" When Using NetScaler with Secure Web
After launching Secure Web Gateway, some websites report an error message "HTTP/1.1 Gateway Timeout". This is common with ADFS...
Error Code 41E on Receiver for Android
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Error appears on Android Receiver when attempting to pass through NetScaler Gateway...
TRIM and PVS: vDisks may Reduce in Size after a Merged Base
After performing a Merged Base operation on a vDisk that is utilizing the VHDX file format, the resultant merged base VHDX file may be smaller than the original base VHDX file. For example, this behavior might occur in situations where files are deleted in a particular vDisk version, and these...
How To Deploy NetScaler as Both OAuth SP and IdP
Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...
Installing updates or third party software on the ELM
As a general rule, you should not install software on your ELM. While there are some circumstances where it will work fine, it is likely to cause software dependency problems that will block App Layering updates. App Layering is very particular about the Linux software packages and versions...
App Layering / Unidesk - Finding the KMS server
...
How Big is the 4.x User Layer Disk, and How Can You Change That?
...
How to Upload Data to Citrix Insight Services (CIS)
Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...
How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler
This article describes how to determine the IP addresses of active connections to a virtual server of a NetScaler. Background To troubleshoot a web application issue, you might need to determine the IP address actively connected to a virtual server of NetScaler. For example, certain percentage of...
MDX Toolkit - error when wrapping android app - APKTool Error
MDX Toolkit version: 10.8.5 on-prem and cloud. -This article explains how to fix the issue on the on-prem version- When MDX Toolkit is trying to re-compile it shows the following error: "Re-compile the app using APKTool 2.3.1 and it fails" Complete log of the error is shown below: De-Compiling th...
XenMobile: 500 Server Internal Error (exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0) when we click on Manage > User
When you click Users tab on XenMobile server receiving error - 500 Server Internal Error exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0...
Application Security rules might not be enforced properly when multiple users simultaneously log on to the same server OS machine
When multiple session support is enabled on a Windows server OS machine, Workspace Environment Management WEM application security rules of previously logged on users are replaced by rules of a more recently logged on user. For example, if a rule is assigned to user1 but not to user2, when user2...
App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance
The error appears when rebuilding a desktop...
XenMobile Loses Delivery Groups Association After Changing Group Names in Active Directory
After changing Active Directory group names, XenMobile Server can't see the users in the correct groups...
FAQ : Enterprise Application Silent Installation
Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...
FAQ: Can we disable FaceID as passcode for Secure Hub on iPhone X?
Q: Can we disable FaceID as passcode for Secure Hub on iPhone X? A: Face ID feature uses the same APIs as the Touch ID feature on Apple devices. Currently we have the option to disable FaceID/TouchID for unlocking the devices using restrictions policy. However, we cannot restrict the iCloud or...
How to track and locate device on Xenmobile
Question: How to track and locate the device on XenMobile Answer: XenMobile tracks all of the device's location after customers' send the locate request. It would report the last known location of the device when the GPS is on. For more reference please refer the following article :...
Issue: Unable to map the network drive via SDWAN from Windows 10 Clients
Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...
"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"
...
How to Enroll Windows 10 Desktops/Laptops to XenMobile
This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...
HDX Insight Data Not Captured by NetScaler MAS
Citrix ADM, formerly NetScaler MAS HDX Insight data not captured by NetScaler MAS...
No Data Recorded on NetScaler MAS Analytics
No data recorded on NetScaler MAS analytics...
How to assign VLANs to Targets created in PVS
This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...
Secure Web with PAC File unable to authenticate fails with http 407 error
While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...
How to View Active Users Sessions Connected to Specific Citrix Gateway vServers
This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...
Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."
You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...