Citrix XenServer Security Update

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that have deployment-dependent impacts. These issues affect the following supported versions of Citrix XenServer: Citrix XenServer 7.6 Citrix XenServer 7.5 Citrix XenServer 7.1 LTSR CU1 Citrix...

Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

Script Error when opening Citrix Receiver "An error has occurred in the script on this page."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Script Error When Opening Citrix Receiver "An error has occurred in the script on this page"...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

SDWAN is getting crashed whenever PING command is executed from SDWAN GUI.

The SDWAN device is getting crashed whenever ping command is executed from SDWAN GUI and generates a core dump hariharana@sjanalysis-1 /upload/ftp/78474183/MCNSTSwithCoredump2ndNov201813.50PM/vwstsdir/coredump2018-11-02.13.42.22$ Thread 44 Thread 0x7ffb65fd3700 LWP 27556: 0 0x00007ffff58a4e5d in...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

Workspace App for iOS - Error 'EAP is activated and not supported on iOS' when connecting through Netscaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users are unable to connect using Workspace App for iOS through Netscaler Gateway. The connection wi...

Citrix ADC MPX/SDX with SSL Coleto Card Installed Fails

Customer may report that their: SVM and VPX eventually become unresponsive GUI access is unavailable for SVM and VPX SSH access only SVM reporting both the instances as Yellow Instance state-YellowOut of service message This issue can be validated by reviewing the following counters getting...

File Box for Citrix User FAQs

File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...

SD-WAN ERROR: Registry versions are not compatible so the Virtual WAN service cannot run. You must manually update the configuration

Unable to install a configuration package on a brand new branch appliance. Configuration package was created running version 9.3.3 Branch appliance is running version 9.1.1 from factory When installing the configuration package on the branch via LCM Local Change Management, the new configuration ...

Virtual Apps | Error "We can't sign in to your account"

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Provisioning Services 7.15 - VDA freezes intermittently

Provisioning Services 7.15 - Randomly VDA's freezes while users working on it...

ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

How to update SAML certificate settings for Sharefile SSO using XenMobile

You can configure XenMobile and ShareFile to use Security Assertion Markup Language SAML to provide single sign-on SSO access to ShareFile mobile apps. For this you need to configure the SAML certificate...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

CVE-2018-18883 - Citrix XenServer Security Update

Description of Problem A security issue has been identified in Citrix XenServer that may allow a malicious administrator of an HVM guest VM to crash the host. This issue affects the following versions of Citrix XenServer: Citrix XenServer 7.6 Citrix XenServer 7.5 Citrix XenServer 7.1 LTSR CU1 The...

Windows Store and Sideload apps don't work after reboot when User Layers enabled

A Windows Store or local Sideload app or some other AppX package installs and works fine immediately after installation, when User Layers are enabled in App Layering. However, after a restart, the program fails to start, or flashes a window and immediately terminates...

Dual NIC Support for Images Published to PVS

Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...

How and when to upgrade VMWare tools

Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...

CVE-2018-18517 - Cross-Site Scripting Vulnerability in Citrix NetScaler

Description of Problem A Cross-Site Scripting XSS vulnerability has been identified in Citrix NetScaler Gateway, formerly known as Citrix Access Gateway Enterprise Edition and Citrix ADC formerly known as NetScaler ADC, that if exploited by an attacker with access to the NetScaler administrative...

XenMobile/Endpoint Management: Cloud Gear Icon returning "this page isn't working HTTP ERROR 400"

Description: error "this page isn't working HTTP ERROR 400" may be displayed when trying to access the Cloud XenMobile / Endpoint Management Client instance when customers go to their own xxxx.xm.cloud and then click on the Could Gear Icon from the green tool bar at the top Doing so, will...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Workspace App for Windows - Error "Cannot start app" intermittently

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Intermittently application launch fails with errors "Cannot start" or "Cannot start app" In Windows...

Storefront - Logon has expired

While accessing Storefront URL authentication failed. "Logon has expired"...

Citrix Receiver for Web: Error "Cannot complete your request"

Error messages: "Cannot complete your request" on browser when accessing Store for web...

Cannot connect to vCenter from PVS Console using stronger SCHANNEL Protocols, such as TLS 1.2

When running the XenDesktop Setup Wizard or the Streamed VM Wizard, and connecting to a vCenter Server that has been configured to only accept connections using TLS 1.1 or higher, the PVS Console could present an error stating that the Connection was closed. The error shown will have a text simil...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

Receiver for Windows 4.11 | Error "Unable to connect to the server. error SSL Error 4"

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Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection

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Adding layer versions with Nutanix fails with error: Failed to execute the script.

When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...

Windows 10 v1903 and v1909 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel called 'May 2019 Update' v1903 in May 2019 and released its nextSemi-Annual Channel called 'November 2019 Update' v1909 in November 2019. This article is...

Citrix ADM does not detect VPX's of SDX after SDX is upgraded from 11.0 to 11.1 and higher versions

We see all the VPX instances on ADM before the upgrade. After SDX is upgraded from 11.0 to 11.1 or a higher version, all the VPX's of the SDX disappear from Citrix ADM. All the config related to those VPX's are lost too. This includes licensed vServers and User Group entities bound to that VPX on...

XenMobile: Supported File Formats with Quick Edit

Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Unexpected Error editing a layer, "The given key was not present in the dictionary."

You may find yourself unable to edit layers or publish images. These tasks fail in the App Layering Management Console with a cryptic message,"The given key was not present in the dictionary."...

Profile sync issues with Mozilla Firefox after logoff and login.

Mozilla Firefox settings such as bookmarks not getting saved after logoff and login. With Internet Explorer there is no issue, however it does not work with Mozilla...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

Can we change StoreFront Or Delivery Controller's IP Address After Configuring Thee XenApp/XenDesktop Site?

Can we change StoreFront Or Delivery Controller's IP Address After Configuring the XenApp/XenDesktop Site?...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

Device SSL Handshake Fails While Enrolling in iOS 12

Since upgrading to iOS12, devices are unable to enroll. SSL error is raised by the device...

How to use GPMC to manage Citrix Policies (GPOs) for your DaaS environment

This article describes the required steps to be able to correctly setup and configure the management of Citrix Policies using Microsoft's Group Policy Management Console gpmc from a machine other than a Citrix Delivery Controller DDC...

Recommendation on installing SCCM Client on Citrix Virtual Desktop Master Image

Recommendations on installing of SCCM client on VDI master image...

After importing a certificate PEM file with more than one CERTIFICATE section, you cannot access the management console

You have a PEM file which contains a PRIVATE KEY section, and more than one CERTIFICATE section. The additional CERTIFICATE sections are for other root certificate authorities. In the Management Console, you go to Settings and Configuration, and upload the certificate. Once that completes, the...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

Provisioning Services 7.X : Session Printers are not enumerating in Streamed Desktop

Session printers which were pushed through Microsoft Group Policy are not getting enumerated in VDA session. If we manually run GPUPDATE /FORCE on streamed session , then it displays all printers applied through Microsoft GPO...