ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

CVE-2018-18883 - Citrix XenServer Security Update

Description of Problem A security issue has been identified in Citrix XenServer that may allow a malicious administrator of an HVM guest VM to crash the host. This issue affects the following versions of Citrix XenServer: Citrix XenServer 7.6 Citrix XenServer 7.5 Citrix XenServer 7.1 LTSR CU1 The...

Dual NIC Support for Images Published to PVS

Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...

Windows Store and Sideload apps don't work after reboot when User Layers enabled

A Windows Store or local Sideload app or some other AppX package installs and works fine immediately after installation, when User Layers are enabled in App Layering. However, after a restart, the program fails to start, or flashes a window and immediately terminates...

How and when to upgrade VMWare tools

Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...

CVE-2018-18517 - Cross-Site Scripting Vulnerability in Citrix NetScaler

Description of Problem A Cross-Site Scripting XSS vulnerability has been identified in Citrix NetScaler Gateway, formerly known as Citrix Access Gateway Enterprise Edition and Citrix ADC formerly known as NetScaler ADC, that if exploited by an attacker with access to the NetScaler administrative...

XenMobile/Endpoint Management: Cloud Gear Icon returning "this page isn't working HTTP ERROR 400"

Description: error "this page isn't working HTTP ERROR 400" may be displayed when trying to access the Cloud XenMobile / Endpoint Management Client instance when customers go to their own xxxx.xm.cloud and then click on the Could Gear Icon from the green tool bar at the top Doing so, will...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Storefront - Logon has expired

While accessing Storefront URL authentication failed. "Logon has expired"...

Citrix Receiver for Web: Error "Cannot complete your request"

Error messages: "Cannot complete your request" on browser when accessing Store for web...

Workspace App for Windows - Error "Cannot start app" intermittently

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Intermittently application launch fails with errors "Cannot start" or "Cannot start app" In Windows...

Cannot connect to vCenter from PVS Console using stronger SCHANNEL Protocols, such as TLS 1.2

When running the XenDesktop Setup Wizard or the Streamed VM Wizard, and connecting to a vCenter Server that has been configured to only accept connections using TLS 1.1 or higher, the PVS Console could present an error stating that the Connection was closed. The error shown will have a text simil...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

Receiver for Windows 4.11 | Error "Unable to connect to the server. error SSL Error 4"

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Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection

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Adding layer versions with Nutanix fails with error: Failed to execute the script.

When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...

Windows 10 v1903 and v1909 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel called 'May 2019 Update' v1903 in May 2019 and released its nextSemi-Annual Channel called 'November 2019 Update' v1909 in November 2019. This article is...

Citrix ADM does not detect VPX's of SDX after SDX is upgraded from 11.0 to 11.1 and higher versions

We see all the VPX instances on ADM before the upgrade. After SDX is upgraded from 11.0 to 11.1 or a higher version, all the VPX's of the SDX disappear from Citrix ADM. All the config related to those VPX's are lost too. This includes licensed vServers and User Group entities bound to that VPX on...

XenMobile: Supported File Formats with Quick Edit

Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Unexpected Error editing a layer, "The given key was not present in the dictionary."

You may find yourself unable to edit layers or publish images. These tasks fail in the App Layering Management Console with a cryptic message,"The given key was not present in the dictionary."...

Profile sync issues with Mozilla Firefox after logoff and login.

Mozilla Firefox settings such as bookmarks not getting saved after logoff and login. With Internet Explorer there is no issue, however it does not work with Mozilla...

Can we change StoreFront Or Delivery Controller's IP Address After Configuring Thee XenApp/XenDesktop Site?

Can we change StoreFront Or Delivery Controller's IP Address After Configuring the XenApp/XenDesktop Site?...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

After importing a certificate PEM file with more than one CERTIFICATE section, you cannot access the management console

You have a PEM file which contains a PRIVATE KEY section, and more than one CERTIFICATE section. The additional CERTIFICATE sections are for other root certificate authorities. In the Management Console, you go to Settings and Configuration, and upload the certificate. Once that completes, the...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

How to use GPMC to manage Citrix Policies (GPOs) for your DaaS environment

This article describes the required steps to be able to correctly setup and configure the management of Citrix Policies using Microsoft's Group Policy Management Console gpmc from a machine other than a Citrix Delivery Controller DDC...

Device SSL Handshake Fails While Enrolling in iOS 12

Since upgrading to iOS12, devices are unable to enroll. SSL error is raised by the device...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

Recommendation on installing SCCM Client on Citrix Virtual Desktop Master Image

Recommendations on installing of SCCM client on VDI master image...

Provisioning Services 7.X : Session Printers are not enumerating in Streamed Desktop

Session printers which were pushed through Microsoft Group Policy are not getting enumerated in VDA session. If we manually run GPUPDATE /FORCE on streamed session , then it displays all printers applied through Microsoft GPO...

Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

Receiver for Mac: Application window switches to back ground and gets frozen

Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...

AppfW blocking and not logging, with PostBodyLimit set to >1GB

When we apply an appfirewall profile only in log and learning mode. After applying some pages become unavailable but there is no logs. Appfw blocking but no logs, when we enableapplication/x-www-form-urlencoded option in the appfw security...

Boot failure 0xc000000f: Windows failed to load because the NLS data is missing, or corrupt

You may see this when you attempt to create App Layers after importing a new non-US-English OS layer. This applies to every version of Windows from 7 onward. Below is what you get in Windows 7 when you have a missing NLS Native Language Support code-page file. You get a boot failure screen that...

UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops

With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

How to collect Receiver for Android Logs

Different ways of collecting Receiver logs from Android Device...

Receiver for Linux: How to Redirect COM/Serial Port?

This an How-To document on COM/Serial Port redirection for Rflinux...

Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront

This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...

Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication

Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...

Installation of RTME disables Multimedia Redirection on Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...

Unable to launch the published application.

Unable to launch the published application. The progress window shows the Welcome screen, applying group policies, Citrix Profile management etc and then disappears. No time out or failing errors on the VDA found...

Citrix Studio/StoreFront consoles stuck on "Expanding"

Citrix Studio Console which is installed on Delivery Controller cannot be launched. It stuck on "Expand" window. If we launch MMC on the DDC and try to launch Studio it gets stuck at “Assessing databases”...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...

Citrix HDX Engine is not responding

Error "Citrix HDX engine is not Responding" when launching an application on windows embedded device with receiver 4.8/4.10...