XenDesktop 7.6 failed to connect to Licensing Server with error " Citrix License Server unavailable"

Studio shows the License server as unavailable...

How to download and install Citrix License files after renewal

Instructions on how to re-download the licenses from the Citrix.com website after the renewal. Important :Customer needs to be listed as an unrestricted contact...

Troubleshooting "Database streaming channel is broken between HA nodes" error on ADM HA pair

The issue started occurring after the upgrade. This issue is only applicable to ADM devices in HA on 12.1 and 13.0 versions...

Target Device Error: "Store path not found"

Target Device Error: Store path not found...

How to allocate Citrix licenses on My Account

This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...

How to Set Up an Additional Hard Drive in XenServer

This article describes how to add an additional hard drive in XenServer...

Excessive Retries Occur when a Provisioning Server Target Device is Deployed on a XenServer Platform

When the Citrix Provisioning Server target device is deployed on a XenServer platform, the device may experience some of the following symptoms: Excessive retries while performing a physical to virtual target build Slow ICA performance when using XenDesktop Freezing or locking with XenDesktop whi...

Certificate Based Authentication on Gateway Insight

With Client Authentication enabled on an SSL virtual server, the NetScaler appliance asks for the Client Certificate during the SSL handshake. The appliance checks the certificate presented by the client for normal constraints, such as the issuer signature and expiration date. Here are some use...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

MDX Wrapped Applications: Supported Frameworks

MDX Applications can crash when they are developed using unsupported Frameworks and Libraries...

How to properly bind WEM agent machines with WEM broker server on a first time setup

This article explains how to properly bind the WEM agent machines to the WEM broker server on a first time setup of the Citrix Workspace Environment Management product...

Upgrade to 7.15 LTSR CU updates on Storefront server fails with error 0x000003E5

Upgrading from Xenapp 7.15 LTSR CU1 to CU2 is failing for Storefront servers with this message: "Error Id: XDMI:95464884 Exception: Citrix.MetaInstaller.Exceptions.MetaInstallerException 'CitrixStoreFront-x64.exe' component failed to install with error 0x000003E5. at...

WEM 4.6 Agents cannot communicate over External Trust

WEM Broker and WEM Agent are in different domains in different forests, A two-way External trust exists between these two domains. WEM Agents are unable to establish a connection to the WEM broker, they are not listed in the WEM console Administration Agents The WEM infrastructure debug log shows...

Citrix MAS -12.1-Unable to register Agent with ADM via Proxy server

You will see a following message in the logs. /var/log$ cat mpsboot.log | more ===================== Wed Oct 17 00:40:46 GMT 2018mps.sh:: start of mps boot process Wed Oct 17 00:40:46 GMT 2018mps.sh:: calling mpsstart.sh Wed Oct 17 00:40:46 GMT 2018mpsstart.sh:: start Wed Oct 17 00:40:46 GMT...

[WEM 4.7]The agent is unable to change the priority for a process with an error code 87

The errors are associated with processes like eventvwr, notity etc...

Not seeing non-addressable vservers on ADM Cloud

Not able to see any non-addressable with ip:0.0.0.0 vservers on the ADM...

App Shortcuts with Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. As a Receiver administrator, you can configure Receiver for Windows 4.x to automatically place...

Citrix Workspace app fails with "cannot connect to the server" when connected externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for MAC and Windows failing to add store...

Citrix Receiver for Windows Quick Reference Version List

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article contains a list of publicly released version numbers and release dates for the Citrix...

App Layering does not support downgrading the ELM

I just upgraded my ELM, and I'm having problems. How do I downgrade?...

Unable to Launch Applications or Desktops Using HTTPS URL via Workspace App for HTML5

When using StoreFront or Cloud Workspace with Workspace App for HTML5 through an HTTPS URL, applications and desktops cannot be started. One of the following error messages is displayed: “Cannot create a secure connection in this browser. Refer to the Citrix Knowledge Center article CTX134123.”...

Citrix Virtual Apps and Desktop - Support for Monitors Including 4K Resolution and Multi-Monitors

Information Citrix Virtual Apps and Desktops 7 f.k.a. XenApp and XenDesktop supports a variety of display configurations across different endpoint devices. The purpose of this knowledge base article is to review product capabilities and support requirements with regards to display resolutions,...

Workspace Browser Compatibility

Workspace is accessible by any computer with a supported web browser and an Internet connection. In order to utilize all features and functions of Citrix Workspace, we recommend using a web browser listed in the Workspace system requirements. FAQ 1. I don't see my browser on this list... do you...

StoreFront Loopback Feature analysis when configuring Base URL for load balance

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...

The wrong database version is being used. Found version: xx Expected version number: xx

PVS - 7.1 upgrade to 7.8 - The wrong database version is being used. Found version: xx Expected version number: xx...

Unable to remove store from StoreFront console

event 0: "An error occurred while running the command :'Remove-DSStore2' Cannot bind argument to the parameter 'VirtualPath' because it is an empty string...

Citrix Director error "403 Forbidden : access is denied"

When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...

PXE-E32: TFTP open timeout

Unable to boot into the image...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

Mouse not steady in the desktop with relative mouse enabled

Users start a 3-D design application which needs to enable relative mouse in the published Win7 desktop. Unfortunately they found that after relative mouse enabled, the mouse is not steady when attempting to click the icons or buttons in the desktop, and it's flickering within a small range...

Deploying Citrix Receiver for Windows 10 IoT Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. DeployingReceiver for Universal Windows Platformon Windows 10 IoT devices using PowerShell and Appx...

Event 7011:Service Control Manager NLASVC Service Timings Out

PVS server becomes unresponsive with numerous event 7011 - A timeout 30000 milliseconds was reached while waiting for a transaction response from the Nlasvc service...

Replace Citrix Licensing Certificate once expired

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Citrix XenServer Security Update

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that have deployment-dependent impacts. These issues affect the following supported versions of Citrix XenServer: Citrix XenServer 7.6 Citrix XenServer 7.5 Citrix XenServer 7.1 LTSR CU1 Citrix...

Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

Script Error when opening Citrix Receiver "An error has occurred in the script on this page."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Script Error When Opening Citrix Receiver "An error has occurred in the script on this page"...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

SDWAN is getting crashed whenever PING command is executed from SDWAN GUI.

The SDWAN device is getting crashed whenever ping command is executed from SDWAN GUI and generates a core dump hariharana@sjanalysis-1 /upload/ftp/78474183/MCNSTSwithCoredump2ndNov201813.50PM/vwstsdir/coredump2018-11-02.13.42.22$ Thread 44 Thread 0x7ffb65fd3700 LWP 27556: 0 0x00007ffff58a4e5d in...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

Citrix ADC MPX/SDX with SSL Coleto Card Installed Fails

Customer may report that their: SVM and VPX eventually become unresponsive GUI access is unavailable for SVM and VPX SSH access only SVM reporting both the instances as Yellow Instance state-YellowOut of service message This issue can be validated by reviewing the following counters getting...

Workspace App for iOS - Error 'EAP is activated and not supported on iOS' when connecting through Netscaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users are unable to connect using Workspace App for iOS through Netscaler Gateway. The connection wi...

File Box for Citrix User FAQs

File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...

SD-WAN ERROR: Registry versions are not compatible so the Virtual WAN service cannot run. You must manually update the configuration

Unable to install a configuration package on a brand new branch appliance. Configuration package was created running version 9.3.3 Branch appliance is running version 9.1.1 from factory When installing the configuration package on the branch via LCM Local Change Management, the new configuration ...

Virtual Apps | Error "We can't sign in to your account"

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Provisioning Services 7.15 - VDA freezes intermittently

Provisioning Services 7.15 - Randomly VDA's freezes while users working on it...

ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

How to update SAML certificate settings for Sharefile SSO using XenMobile

You can configure XenMobile and ShareFile to use Security Assertion Markup Language SAML to provide single sign-on SSO access to ShareFile mobile apps. For this you need to configure the SAML certificate...