Delivering Softphones with Virtual Apps and Desktops

This article describes a generic approach to delivering softphones and voice chat applications with Citrix Virtual Apps and Desktops CVAD7.x. 1. Alternatives for Delivering Softphones CVADsupport several alternatives for delivering softphones. Control mode , where the hosted published softphone i...

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” Alternate

When publishing an image the ELM gives an error, "A failure occurred while publishing the Layered Image: Failed scanning a directory for files."...

How to properly bind WEM agent machines with WEM broker server on a first time setup

This article explains how to properly bind the WEM agent machines to the WEM broker server on a first time setup of the Citrix Workspace Environment Management product...

Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

File Box for Citrix User FAQs

File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection

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Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

After importing a certificate PEM file with more than one CERTIFICATE section, you cannot access the management console

You have a PEM file which contains a PRIVATE KEY section, and more than one CERTIFICATE section. The additional CERTIFICATE sections are for other root certificate authorities. In the Management Console, you go to Settings and Configuration, and upload the certificate. Once that completes, the...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...

Installation of RTME disables Multimedia Redirection on Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

MACOS: Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle ID

Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle Identifier to load into macOS MDM provider...

CEM - Support for COSU Android Enterprise devices - COSU

Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...

Unable to publish image, out of disk space, ELM console reports "No free mft record for $MFT: No space left on device"

When publishing an image, the task fails with the message, "A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image." Also, in the ELM console, you mig...

Unable to Publish Image with Citrix AppLayering 4.13

When we attempt to a publish image we encounter the below error on the ELM console: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer

Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...

Troubleshooting NetScaler SD-WAN Link Quality

There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...

Information to Keep Handy Before Troubleshooting NetScaler SD-WAN Issues

Expedite the troubleshooting process by having the following information hand: Topology/Flow diagram All traffic passing through NetScaler SD-WAN or not Links with variable bandwidth Bandwidth offered by ISP Bandwidth observed by using Iperf Bandwidth configured on the NetScaler SD-WAN Links Any...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

NetScaler MAS Reports High Memory Utilization

User receives alerts related to high memory usagehowever they do not observe any latency or performance related issue. From var/log ns.log we see logs related to high memory and from mpsservice.log we see messages related to out of shared memory. Tuesday, 20 Mar 18 14:26:18.845 +1100 Debug Main...

High CPU Utilization on PVS 7.6 Servers

PVS 7.6: High CPU Utilization...

XenDesktop Setup Wizard fails with error (UUID_INVALID)

When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...

MMC keeps crashing after joining the server Group in StoreFront 3.x

MMC keeps crash after joining the server group...

Mixed Content: This content should also be served over HTTPS

Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...

NetScaler Gateway Error: "The published resource is not available currently"

Error: The published resource is not available currently...

UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled

UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...

What are the supported disk platforms to install XenServer on?

Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...

After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set

Upgrade WEM environment from 4.5 to 4.6. After upgrading, WEM agents are randomly reported with the following different status under Administration Agents Registrations: "Agent is bound to multiple configuration sets." Then the same agents are reported with the following status: "Agent is not be...

Troubleshooting NetScaler Hard Disk Issues

Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...

Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server

Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...

WEM Admin console error: "A valid license server with appropriate licenses needs to be configured"

When attempting to connect to infrastructure services using the WEM Administration Console, the following error is seen: A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management...

PVS configuration wizard failed to add domain\users service account into database automatically:<The EXECUTE permission was denied on the object 'uspGetServerSettings

PVS configuration wizard fails to add domain\users service account into database automatically.The EXECUTE permission was denied on the object 'uspGetServerSettings' or System.Data.SqlClient.SqlException 0x80131904: Windows NT user or group 'domain\username' not found in CDF trace. No error is...

Provisioning Services Logon Process Sequence

This squence occurs after the bootstrap file is downloaded.Here will explain the steps of negotiation happening in the background when a target device tries to seek a login PVS server...

Troubleshooting NetScaler SD-WAN Reachability

This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

The Tftp service is not running on the PVS server

The TFTP Service isn't running. This service is required for target devices that use the network boot process. Note: If you are using the Boot Device Manager boot partition, this service is not required. If you are not using the network boot process, you can hide this alert...

The Soap service is not running on the PVS server

The Soap Server service isn't running.This service is needed to allow logging in to the Provisioning Services Console...

Citrix License Server system clocks is not synchronized with the Delivery Controller

If the system clock time difference between Delivery Controller and License Server is is greater than maximum allowed 5 minutes, License Server might not work properly...

Error: "HTTP/1.1 Gateway Timeout" When Using NetScaler with Secure Web

After launching Secure Web Gateway, some websites report an error message "HTTP/1.1 Gateway Timeout". This is common with ADFS...

Error Code 41E on Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Error appears on Android Receiver when attempting to pass through NetScaler Gateway...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...