App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance

The error appears when rebuilding a desktop...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

What is the difference between Basic DEP and Authorized DEP?

What is the difference between Basic DEP and Authorized DEP?...

XenMobile FAQ: Shared Devices for iOS DEP

Q: Does XenMobile support shared devices for iOS when the devices are enrolled in Apple DEP? A: Yes Q:What is the difference between Basic DEP and Authorized DEP? A: Basic DEP: During the setup assistant, the initial enroller is the default DEP user. Then, it is the final user after MAM...

Understanding Workspace Environment Management (WEM) System Optimization

The WEM System Optimization feature is a group of settings designed to dramatically lower resource usage on a VDA on which the WEM Agent is installed. These are machine-based settings that will apply to all user sessions. Managing Servers with different Hardware Configurations Sets of VMs may hav...

How to track and locate device on Xenmobile

Question: How to track and locate the device on XenMobile Answer: XenMobile tracks all of the device's location after customers' send the locate request. It would report the last known location of the device when the GPS is on. For more reference please refer the following article :...

"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"

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vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

No Data Recorded on NetScaler MAS Analytics

No data recorded on NetScaler MAS analytics...

How to Reset nsroot Password on NetScaler Console

Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...

NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler

NetScaler MAS does not send emails when traps are generated on NetScaler...

GEO Mapping Issues on NetScaler MAS

GEO mapping issues on Citrix ADM...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...

How to assign VLANs to Targets created in PVS

This article explains the relationship between Networks and VLANs as it pertains to XenDesktop Hosting Units and PVS. The article also explains a workaround to be able to distribute Target Devices across desired VLANs The concept of VLAN IDs on the Hypervisor side is unknown to the XenDesktop...

Application Crashes in Desktop Session When Using a Touchscreen Client

If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...

Secure Web with PAC File unable to authenticate fails with http 407 error

While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...

Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."

You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...

Control the Local Launch of Applications on Published Desktops with VPrefer

Feature Description Thisfeature was designedto control how published applications are treated when launched from a published desktop session double-hop scenario When a user attempts to launch a published app from a published desktop session, a Receiver for Windows policy controls whether the app...

App Layering - Best Practice for Printing

Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...

Unidesk 2.X: Health Status: High Swap Memory Usage

In the Unidesk Management Console, you might see "Needs Attention" as the status on one or another of your appliances, and if you click the i info button, you will see "High swap memory usage." If you have e-mail notification turned on, you will get e-mailed when the condition is triggered. High...

App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A

Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...

How to get the traces for Citrix Receiver for Windows (Store) 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to get traces for Citrix Receiver for Windows Store 4.10 edition...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

Secure Mail - Not able to send emails with attachments more than 8MB

Unable to send email with attachments more than 8 MB...

How to configure Monitor to check services status of RADIUS servers ?

Configure Monitor for RADIUS server...

"An error occurred during the Create Store Wizard. Please check the log in Event Viewer and try again" While Creating Store

The objective of this article is to solve the issue with StoreFront no able to create Stores. Error Message: Here is the error message from event log which is received when trying to create new Store: System.UriFormatException: Invalid URI: The hostname could not be parsed. at...

How to open Secure Mail email links with Native or 3rd party browser on android devices

This article explains how to open secure mail links on a native browser on Android devices...

How to Troubleshoot Browser Content Redirection

This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...

StoreFront 3.7 - Chrome Does Not Detect Receiver on Client

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While launching applications from Chrome, it uses HTML Receiver instead of Locally installed Receive...

Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate

After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

How to force HTTPS on the ELM

Many customers have security requirements mandating the use of https. There is no way within the management console of the Enterprise Layer Manager to force https, so Engineering has approved this as the officially supported method to configure the appliance to be https-only...

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

Workspace Control - Connect and Disconnect button in Receiver for Web are not visible

Consider the following scenario. You have enabled Workspace Control for Receiver for Webin your Xen Desktop environment. Additionally, you have enabled the setting to display Reconnect/Disconnect button for Receiver for Web asshown in the screenshot below: However, when user logs on toReceiver fo...

Using Android Enterprise (Android for Work) with Citrix Endpoint Management

Android Enterprise is a set of tools and services provided by Google as an enterprise management solution for Android devices. When you integrate Endpoint Management with managed Google Play to use Android Enterprise, you create an enterprise. Google defines an enterprise as binding between the...

Unable to enroll any device when using Certificate based authentication

Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...

WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"

Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...

XenMobile BitLocker Policy for Windows 10 Desktop/Tablet

XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...

Queries regarding app intent and allowed URL schemes

While developing Enterprise app w.r.t app intent and allowed URL schemes we need to follow the below Guide . Android App- How to add Intent Filters for Deep Links, Read Data from Incoming Intents iOS App-How to Implement Custom URL Schemes. XenMobile 10.x Enterprise Apps iPa and APK...

Removing application from delivery group.

When I remove an application from delivery group, the application is not uninstalling from device...

How to delete the Device Entry for a User directly from the SQL Database

For some reason like datacorruption or some null pointers, device information is not getting removed fromthe XenMobile Console. This can be deleted directly from the Database by running the below SQL command. Please take the DB back up before we run the below SQL query First obtain the Device ID...

WEM - how to setup load balancing via NetScaler for multiple WEM Brokers

Setup load balancing via NetScaler for multiple WEM Brokers...

App Layering PVS Agent error registering to ELM "Could not create SSL/TLS secure channel"

When configuring the App Layering Provisioning Services PVS Agent on the PVS server, the error"Could not create SSL/TLS secure channel" occurs...

Shared device requirements and Prerequisites for Enrolling Shared Devices in XenMobile.

Shared Device Requirements For the best user experience, including silent installation and removal of apps, Citrix recommends configuring shared devices on the following platforms: iOS 10 iOS 9 Android M Android 5.x Android 4.4.x Android 4.0.x MDM-only mode Prerequisites for Enrolling Shared...

Error: "No Entry Found in Database for Device" While booting Target Device

Target devices are unable to PXE boot with the following error message: "No entry found in database for device."...

UPM usage with Windows junction, hard and directory symbolic links

The user reports that some of his documents and files are not syncronised. After checking the missing folders or files types, it is found that they are of type symbolic there are three type of symbolic links: hard links, junction links and directory links. More information:...

How to install public store APP via Baidu Store

Users in China wants to know how to install public store APPs from Baidu stores...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

"Missing intermediate certificates or root anchor" While Scanning Vulnerablity of MDM IP

While customer uses 3rd-party security scanner to scan MDM IP, there is warning:"Missing intermediate certificates or root anchor"...

NetScaler 12.0 51.24 Shows Status of Connectivity Between NetScaler SNIP and AppFlow Collector

With the NetScaler Release 12.0 Build 51.24, NetScaler admin can view the status ofconnectivity between NetScaler's SNIP address and Appflow Collector by checking new information called State NetScaler's SNIP address is used to detect network reachability between NetScaler and AppFlow collector. ...