"The specified schema name \"dbo\" either does not exist" error when upgrading

Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...

How Do I Configure Cloud Connector to Support a Web Proxy

The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...

XenMobile Server - Identity credential certificates (PKI) do not auto renew

MSCA Certificates can be set to expire on a certain interval, after hitting the XMS renewal policy default 30 days before expiration. User Certificates PKI are not renewing, leaving expired certificates on devices...

How to Configure Multiple License Types within a Single XenApp and XenDesktop Site

A XenApp and XenDesktop license specifies 3 things: Product, Edition, and Model. Previously, each XenApp and XenDesktop site could only consume one type of license product and model at a time. The 7.14 release of XenApp and XenDesktop now includes support for multiple license products and models...

Receiver Crashes When Extending Full-Screen Display to Dual Monitors

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver crashes when extending full-screen display to dual monitors...

How to Add StoreFront Site to Client Trust Site Zone

This article explains how to add StoreFront site to client trust site zone, via group policy...

How to Generate Tech support bundle for Citrix ADM from CLI

The articles describes how to generate the technical support bundle of Citrix ADM...

Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

Nutanix AHV Connector Failure: "The storage container cannot be accessed"

Error observed: "The storage container cannot be accessed. Please check that the ELM is in the container's 'white list'. " When deploying App Layering to Nutanix AHV: You are able to "check credentials" on the left half of the connector screen successfully, and it enumerate templates and storage...

Users get multiple OTP Push Notifications, Radius servers see multiple Auth requests & Auth Failures

Users will receive authentication denials, may receive multiple Push Notifications, Radius servers will log multiple simultaneous authentication requests for the same user with different Radius IDs, or user One Time Password tokens will become locked out. If you review traces, you will see multip...

A solution for the problem that lock screen background image does not appear on Win 10 when Windows Receiver is Installed

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The lock screen background image does not appear when Windows Receiver is Installedon some Win 10...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

Citrix Director: Could Not Establish Trust Relationship for the SSL/TLS Secure Channel

Director display in License Server section Cannot retrieve the data. Data source unresponsive due to configuration error. View Director server event logs for further information Checking the Application event log on the server running Director- logs event error: Event ID: 8 Level: Error Source:...

Custom 32-Bit Cursors appear with a black box around them using HDX 3D Pro VDA 7.15

When connecting to an HDX3D Pro Desktop VDA from a client running Receiver for Linux, a black box will surround some custom cursors in applications such as Adobe Photoshop...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

Demo to configure profile management through HDX policies

If you want to test to configure Citrix UPM ,you feel confused about the detail steps.This article will guide you one by one...

Load Balancing and Monitoring Delivery Controllers

This article describes how to load balance the Desktop Delivery Controller via NetScaler with Connection Leasing...

Bnistack error 85 - IOS Socket UNAVAILABLE - not counting retry

Target Devices actively connected to Provisioning Services suddenly exhibit severe performance issues such as: Target completely hangs Performance is extremely slow Number of retries increases dramatically Atthe same time the following error is found in the Event Logs inside the Target Device:...

PVS Targets run chkdsk at boot after the vDisk has been modified

Every time a PVS Target Device boots from a vDisk the OS detects problems with the C: drive and automatically runs chkdsk at boot time. The following events might be observed in the Windows Event Log on the Target Device: Event Log: System Source: Ntfs Event ID: 55 Text: The file system structure...

Error: "StoreFront Store Service Probe Failed" While Using Citrix SCOM Management Pack for StoreFront

While using the Citrix SCOM Management Pack for StoreFront MPSF, you might come across an error, StoreFront Store Service Probe failed, that triggers an alert in the SCOM Console. Let’s troubleshoot and understand the possible causes and solutions for this error. Possible reasons for this issue...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Helpful SR CLI commands

Probe the SR: xe sr-probe type=lvmohba device-config:device=/dev/disk/by-id/scsi- xe sr-probe type=lvmoiscsi device-config:target= device-config:targetIQN= xe sr-probe type=nfs device-config:server= device-config:serverpath=/path/to/export Introduce the existing SR to XenServer: xe sr-introduce...

Citrix Store Front 3.0 Unable to save favourites in Store Front

Unable to save favourites in Store Front...

OSPF is not advertising SDWAN routes to connected Router

OSPF configured on SDWAN 1K. OSPF is up between the MCN and next hop router. All of the virtual paths are up, but the MCN not advertising SDWAN routes into OSPF...

Elastic layer not available, "no elastic layer assignments were specified"

After publishing an image with Elastic Layering enabled, when you try to connect to a session host, the layer doesn't show up and you get an error in the Application Log in Windows: "no elastic layer assignments were specified"...

Changing DNS information on App layering ELM - 4.x

In 4.x, you cannot update DNS information by going to port 5480 MAIPAddress:5480...

Install XenServer tools silently

To silently install the XenServer Tools and to prevent the system from rebooting...

Start Menu Layout Roaming on Windows 10

The Windows 10 Start menu layout is pain point for many users. What’s more, when utilizing roaming profile solutions, the Start menu layout might not be persistent when roaming across multiple desktops. We have described the reasons for this issue in this Citrix blog. The following is a workaroun...

Change of Expired LDAP Password on NetScaler During Log On Fails Intermittently

Changing the expired LDAP password at the time of user login via NetScaler Gateway due to password-expiry may fail and demonstrate itself on the login page as: "Incorrect credentials. Try again." or "Cannot connect. Try connecting again." ifEnhanced Authentication Feedback is enabled: At the time...

XenServer- Server are in maintenance mode

XenServer are not able to connect to XenCenter...

Determining what device installation required a reboot

Determining what device installation required a reboot...

Using a Trusted Certificate for the Unidesk Management Console

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Visual Studio crashing desktop after last OS update

When you install Visual Studio 2010 or 2012, Visual Studio also installs the .NET 4 components it needs in the Application layer. If you update the .NET 4 components in the Visual Studio layer and do not also update them in the Operating System layer, there is a mismatch in the .NET files, which...

Session launches in HTML5 instead of native Workspace app/Citrix Receiver

When a user attempts to launch a session from the StoreFront website, the session would be launched automatically via Workspace app for HTML5 instead of native Workspace app...

How to Enable Azure Active Directory Enrollment of Windows 10 Devices with XenMobile

When a Windows device is joined to Azure Active Directory, the device can be automatically enrolled in XenMobile. To enable this, add the XenMobile enrollment URL to Azure Active Directory as detailed in this article. You can join Windows 10 devices to Microsoft Azure AD in any of the following...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

PVS Accelerator: How to Check PVS-Accelerator Cache Status?

This article describes the method to check and monitor XenServer PVS-Accelerator status...

PVS 7.13: XenServer PVS-Accelerator Cache Storage Considerations

Note: This feature is only available in XenServer 7.1 and PVS 7.13 or later. PVS-Accelerator provides two cache modes: Memory only , in the Control Domain Dom0 Memory. When selecting Memory only, the feature will use up to the specified cache size in the Dom0 memory. This option is only available...

StoreFront SAML Troubleshooting Guide

During the installation and configuration of the SAML functionality introduced with StoreFront 3.9, there are various items to be aware of when performing a successful configuration. Although there are other issues you might encounter, this document will try to provide direction to help resolve...

How to configure SAML Authentication-Test Configuration

A test page is available to help test that SAML authentication is working and configured correctly. This page bypasses any Storefront components and only verifies the SAML authentication...

How to Configure NetScaler Gateway EPA Scans to Detect Receiver on Clients

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway EPA scans to detect clients without Receiv...

Troubleshooting StoreFront Upgrade Issues

Unable to upgrade StoreFront...

How To Enable Passthrough with Citrix StoreFront and XenApp Services URLs

To configure passthrough for XenApp Services URL / PNAgent Services site on StoreFront...

Unable to Launch Applications on StoreFront Through Thin Clients

When the user clicks on the application icon on StoreFront to launch it, nothing happens and the application fails to launch...

How to Integrate Citrix Gateway with StoreFront for Access with Wyse Clients

This article describes how to integrate Citrix Gateway with StoreFront for access with Wyse clients...

How to Configure SAML- Introduction?

SAML is an XML-based open standard which enables authentication of users across products or organizations. SAML is used by identity providers such as Google and by identity and authentication products such as Microsoft AD FS, Ping Identity, CA SiteMinder and more. Citrix customers wish to use...

Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...

How to determine the version of Citrix license server installed

This article describes how to determine the version of the Citrix license server...