5317 matches found
Unable to launch virtual application/desktop using Workspace app for HTML5
When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...
Published app sessions not ending due to WEM UI agent appearing in the system tray
In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...
Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops
Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...
Basic Citrix Licensing Information
How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...
Provisioning Servers (PVS) entering licensing grace period after a license file change
Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...
SCOM - EOL and Alternatives
Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...
Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...
XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)
XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...
Compositing Engine machine stuck with error "Lifetime validation failed. The token is expired"
Offload compositing getting stuck with error "Lifetime validation failed. The token is expired" and the compositing engine machine gets deleted after 20 mins. ELM fails with error: The compositing engine failed to initialize after "00:20:00". Screenshot:...
Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...
Traffic of any type doesn't pass through SDWAN Firewall
Traffic is sent from Zone A to Zone B. Firewall Policy Policy Ais configured to ALLOW 10.10.10.x IP source to Any destination with Highest Priority. Another Firewall policy Policy Bis set to DENY from Any source to Any destination with Least priority. Issue is that the Traffic always hits the Den...
How to change subnet mask of NSIP on NetScaler
How to change the subnet mask of NetScaler management IP address when not using Clustering...
Collect a complete memory dump on a MCS (non-persistent) machine on XenServer (Citrix Hypervisor)
This article outlines the steps to collect complete memory dump on a MCS non-persistent machine on XenServer Citrix Hypervisor. Often we are not able to get the memory dump in instances where MCS provisioned VDAs show behaviors like unresponsiveness/hang. The reason being the machine fails to sav...
Workspace App for Linux 1906 giving “Unacceptable TLS Certificate” error
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. With the Citrix Workspace App for Linux 1906 and above, if you are using a SAML store with AuthV3, a...
How to locate and download Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...
Published Applications or Desktops Do not Launch or Disappear during Launch
Published Applications or Desktops don’t launch, or disappear during launch. There are no errors presented to the user, and nothing in the Event Log of the XenApp server or VDA hosting the application. The issue can present2 different symptoms: The application appears to launch then...
ADM not giving deploy option after running deployment_type.py
When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...
Bidirectional Content Redirection does not work properly with Lingering Session
Repro Steps: 1. Start Internet Explorer on your client machine 2. Type an URL that match with "Allowed URLs to be redirected to VDA" to the address field 3. The local browser is closed automatically when hitting the enter key 4. The published application is started and the redirected URL is opene...
Workspace: Managing Personal Folders and Shared Folders
This article explains the differences between Personal Folders and Shared Folders and how to manage them...
TrolleyExpress.exe crashed when Workspace app (Receiver) was installed.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. TrolleyExpress.exe crashed whenWorkspace app Receiver was installed...
Error: "The underlying connection was closed..." when querying the Monitor Service OData endpoint
Clients that attempt to access data OData or other Citrix Services with TLS versions 1.0 and 1.1 fail to establish a connection. Clients using .NET Framework may raise the following error: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---...
Time not getting sync on XenServer with NTP
High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...
App Layering 4.10 - Duplicate-computers-in-the-Sophos console
PROBLEM DESCRIPTION: Duplicate computers in the Sophos console Attaching screenshots of the behavior:...
High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility
High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...
Delivering Softphones with Virtual Apps and Desktops
This article describes a generic approach to delivering softphones and voice chat applications with Citrix Virtual Apps and Desktops CVAD7.x. 1. Alternatives for Delivering Softphones CVADsupport several alternatives for delivering softphones. Control mode , where the hosted published softphone i...
App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” Alternate
When publishing an image the ELM gives an error, "A failure occurred while publishing the Layered Image: Failed scanning a directory for files."...
Certificate Based Authentication on Gateway Insight
With Client Authentication enabled on an SSL virtual server, the NetScaler appliance asks for the Client Certificate during the SSL handshake. The appliance checks the certificate presented by the client for normal constraints, such as the issuer signature and expiration date. Here are some use...
How to properly bind WEM agent machines with WEM broker server on a first time setup
This article explains how to properly bind the WEM agent machines to the WEM broker server on a first time setup of the Citrix Workspace Environment Management product...
Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031
Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...
Windows Store and Sideload apps don't work after reboot when User Layers enabled
A Windows Store or local Sideload app or some other AppX package installs and works fine immediately after installation, when User Layers are enabled in App Layering. However, after a restart, the program fails to start, or flashes a window and immediately terminates...
Dual NIC Support for Images Published to PVS
Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...
Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection
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Windows 10 v1903 and v1909 – Citrix Known Issues
Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel called 'May 2019 Update' v1903 in May 2019 and released its nextSemi-Annual Channel called 'November 2019 Update' v1909 in November 2019. This article is...
Can we change StoreFront Or Delivery Controller's IP Address After Configuring Thee XenApp/XenDesktop Site?
Can we change StoreFront Or Delivery Controller's IP Address After Configuring the XenApp/XenDesktop Site?...
Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process
In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...
Receiver for Mac: Application window switches to back ground and gets frozen
Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...
Boot failure 0xc000000f: Windows failed to load because the NLS data is missing, or corrupt
You may see this when you attempt to create App Layers after importing a new non-US-English OS layer. This applies to every version of Windows from 7 onward. Below is what you get in Windows 7 when you have a missing NLS Native Language Support code-page file. You get a boot failure screen that...
USB Redirection with Server VDA 2016 not working with Linux receivers
USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...
Error : "An error occurred while building your environment...". Synchronization State of WEM Agents Has a Red "X"
After upgrading WEM from 4.2 to 4.4, WEM agents are failing to connect to the WEM server with the following error: "An error occurred while building your environment. Agent processing will now stop. Please contact your Administrator." Issue only occurs when connections are going through Load...
Unable to access XenApp through StoreFront, getting an Error - " Your logon has expired, please logon again to continue "
Unable to authenticate to Storefront server and getting error "Your logon has expired. Please log on again to continue"...
Fail to add second storefront to server group due to users right assignment
The second storefront cannot be added to server group. Reinstallation and Reset Storefront cannot solve the issue. StoreFront verbose log has the error below: 00000953 11:29:50 AM 5444 SetFolderOwnerStep Setting: NT Service\CitrixSubscriptionsStore as owner of folder:...
MACOS: Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle ID
Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle Identifier to load into macOS MDM provider...
Unable to publish image, out of disk space, ELM console reports "No free mft record for $MFT: No space left on device"
When publishing an image, the task fails with the message, "A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image." Also, in the ELM console, you mig...
Citrix Android receiver error - Unable to connect to StoreFront URL
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...
Unable to Publish Image with Citrix AppLayering 4.13
When we attempt to a publish image we encounter the below error on the ELM console: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...
Permissions required for FAS Certificate Templates
Domain computers generating many requests on Certificate Authority CA...
NetScaler MAS Not Showing SSL Insight Data
Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...
Warning: "Disk usage for the Active OS partition is at 70%" on Citrix SD-WAN
The following warning message is displayed on Citrix SD-WAN: Disk usage for the Active OS partition is at 70%...