Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

Set machines into maintenance mode through powershell

Should be able to set machines into maintenance mode though powershell commands...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

Citrix Remote PowerShell SDK installation failed with error code 0x80040801

Install or upgrade Remote PowerShell SDK in an environment with restricted internet access might be failed as below...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

Cannot decompress firmware package with error "invalid compressed data--format violated"

Running command "tar -xvzf build-xx-xxnc64.tgz" in NetScaler shell to decompress firmware package, but it fails with error "invalid compressed data--format violated"...

CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"

Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...

How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...

Length limitation of "Associated User" username

Citrix DaaS Manage - Monitor - Trends - Sessions - Associated User only displays part of username...

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Conversion Manager virtual appliance update is for customers who use the Conversion Manager feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverable: File Name|...

Duplicate Basedisk present in storage after MCS upgrade process completes

Virtual disk storage repositoryis filling up unexpectedly Duplicate Base Disk volumes will be present in storage repositories...

NetScaler GUI shows Security Updates Alert

The security updates alert is shown after logging into the NetScaler GUI...

[NetScaler-Syslog] HA Secondary node Cannot Transmit Syslog Messages in TCP

NetScaler supports report syslog messages to an external syslog server. But in HA deployment, you may observe the issue that: HA Secondary node doesn't send syslog messages while Primary is good if "Transport Type" is TCP. Configuring it to UDP has no issue...

SNMP Manager cannot get data from NetScaler

SNMP manager cannot get data from NetScaler, getting error "No Response from " when doing snmpwalk in SNMP manager. root@Zabbix snmpwalk -v 2c -c Timeout: No Response from Note: The SNMP manager is Zabbix in this case...

NetScaler peer node status UNKNOWN in primary node

During setup of NetScaler High AvaliabilityHA, HA node 1 show status UNKNOWN in primary node. In NetScaler primary node GUI, 1. navigate toSystem High Availability Nodes , provide the peer node’s NSIP address in theRemote Node IP Address field and peer node's login credentials, 2. Click Create...

Anonymous user sessions cannot get a valid RDS User CAL license

With RDS User CALs deployment, anonymous user sessions cannot launch successfully...

NetScaler SSL Certificates missing after upgrading Secondary Node

NetScaler SSL Certificates missing after upgrading Secondary Node...

Registered OTP Device Removal Failure on native OTP management page

The following log can be found in "/tmp/aaad.debug" nsldapregisterencryptedotp 1-52: nsldapregisterencryptedotp: secret empty, nothing to delete for user...

SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"

After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...

How to optimize paging file configuration for PVS targets (Multi-session Server OS)

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Enabling a feature on ADC

To enable any feature on ADC...

TCP option lost when traffic go through TCP type Load Balance(LB) Vserver

TCP option lost when traffic go through TCP type Load BalanceLB Vserver: 1. Clients send TCP syn to NetScaler with TCP option segment: 2. Backend Servers do not receive TCP handshake with TCP option segment from NetScaler:...

-pattern parameter in the rewrite action was removed in 13.1

When user configure rewrite action with pattern param in GUI or CLI in NS 13.1, below error may prompt:"ERRO: No such argument -pattern" e.g add rewrite action rwainsertintracaptchaag insertbeforeall "HTTP.RES.BODY8000.SETTEXTMODEIGNORECASE" q" " + "" -pattern "" ERROR: No such argument -pattern...

"502 Bad Gateway" error within Citrix Insight Services (CIS)

After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...

How to change preferred DDC server

Change preferred DDC server...

Locally cached profiles not getting deleted at User logoff from the VDA

Locally cached user profiles does not get deleted at user logoff. User gets a temp profile at next consecutive login...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

Windows 11 guest OS is not supported on Citrix Hypervisor 8.2CU1

Windows 11 guest OS install is not supported on Citrix Hypervisor 8.2CU1...

On-Prem ADM automatic backups failure for ADC instance

ADM auto backup ADC instance operation failed. End user may haveEmail alert if email notification enabled in ADM...

Network Printers not getting mapped

Network Printers not getting mapped...

Delivery Controller showing offline in Citrix Director

Newly added delivery controller shows as offline in Citrix Director...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

STOREFRONT monitor status DOWN with reason "Probe failed" in NetScaler

customer found the Monitor result show "Probe failed" when binding STOREFRONT monitor to Load balance storefront service. There is no issue for TCP type monitor...

"Unable to process your request" error while registering for two-factor authentication

Registerfor two-factor authentication by using the following steps: ------- 1. Open a browser, navigate to the Workspace sign-in page, and select Don’t have a token? 2. Enter their user name in the domain\username format or their company email address and select Next. Citrix Cloud then sends the...

When Adding Store URL in Citrix WorkSpace App, It will Popup the Error "Cannot Configure the Store"

When adding the Store URL inside the Citrix WorkSpace App, it will popup the error "cannot configure the store"...

The Client Shared Printer Mapping into VDA is Slow

The client connects a shared printer and then launch the VDA. It might take 20s to display the client printer inside the VDA...

How to enable ACL logging for extended ACLs

This article is a guidance on how enable ACL logging for Extended ACLSimple ACL does not have this function...

NetScaler ns.log "Failed to process setclient for id , user due to "<license limit reached>""

Customer finds following message in /var/log/ns.log, which indicates some gateway users failed to login: Aug 14 09:17:01 x.x.x.x 08/14/2023:01:17:01 GMT xxxxxxx 0-PPE-5 : default SSLVPN Message 503230 0 : "Failed to process setclient for id , user due to " "...

Screen freezes and takes a few seconds to return to normal. apps also flicker when open

The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...

ADM collector metric services port 5563 is down on VPXs

Traffic Management Load Balancing Service ADM collector metric services port 5563 is down on the VPX...

Storefront - Unable to access store URL: "Server Error in '/Citrix/#storename#Web' Application"

Security related patches for IE browser and OS were deployed and since then users cannot launch the Storefront page. The following is displayed: Server Error in '/Citrix/storenameWeb' Application...