5325 matches found
Unable to launch virtual application/desktop using Workspace app for HTML5
When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...
Out of licenses error on License Administration Console
An Out of licenses alert message is received on the License Administration Console LAC...
How to Change the Date, Time and Time Zone in CloudBridge
This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...
User Name and Password Fields are Missing when Configuring a Newly Installed License Server
The License Server Configuration Tool Window does not have the option to enter the username and password for License Administration Console, after the License Server 11.10 is installed. Background Aftersuccessfully installing License Server 11.10, a License Server Configuration Window appears. Th...
SCOM - EOL and Alternatives
Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...
New Requirements for trusted certificates in iOS 13+/iOS 14+ and macOS 10.15.x/11.x
Apple has new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. Verify that all certificates follow the Apple requirements. For more details,review the following articles from Apple directly: https://support.apple.com/en-us/HT210176...
How To Customize The Window Title Of Native Citrix Receiver Authentication Dialogs
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. All native Citrix Receiver authentication dialogs have title “Citrix Receiver” thus: This article...
Problem in taking a backup of ADC VPX from ADM
ADM is unable to take periodic backups of ADC and manual backups fail too. Here are the errors that we see in mpsconfig.log in ADM: SCP: Unable to open a session on 192.168.x.x Tuesday, 8 Oct 19 16:00:08.872 +1100 Error DeviceBackup541 Backup: Error uploading /mps/nssystembackup.pl on Citrix ADC...
Processes, Logs And Configuration Files Participating in Citrix ADM High Availability
The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...
How to change subnet mask of NSIP on NetScaler
How to change the subnet mask of NetScaler management IP address when not using Clustering...
Workspace App for Linux 1906 giving “Unacceptable TLS Certificate” error
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. With the Citrix Workspace App for Linux 1906 and above, if you are using a SAML store with AuthV3, a...
iOS Public App Store app uploads are not working when using the App Store app URL
With Endpoint Management, when an Administrator attempts to upload an iOS and/or iPadOS public App Store app by enteringthe URL by using the new app URL on the App Store, the app is not found and the error below is displayed...
Troubleshooting HDX Optimization for Microsoft Teams
This is a Live article - updated frequently with the latest info and known issues ------------------------------------------------------------------------------------------------------------------------------------------------- Recommended Teams version :latest version. Update history for...
Citrix SDWAN High Availability FAQ
Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...
Failed to launch session "session_name". Error code: 2501 on Citrix Workspace App During App/Desktop Launch
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop...
How to configure NetScaler Gateway in an IPv6 environment.
Customer needs to migrate the NetScaler gateway environment to an IPv6 based networking environment...
How to enable debug logging for Citrix WEM Cloud Authentication Service and Citrix WEM Cloud Messaging Service on Cloud Connectors
The Workspace Environment Management WEM service is a Citrix Workspace product. Similar to on-premise WEM, the WEM Service Agent needs to connect to the WEM service Broker. In order to do so, the WEM Service Agent must first request the WEM service Broker's URL and a service key from a Citrix Clo...
Citrix ADC GSLB MEP vs Monitors
What is a GSLB Service? A GSLB service is usually a representation of a load balancing or content switching virtual server, although it can represent any type of virtual server or 3rd party load balancer. The GSLB service identifies the service’s IP address, port number, and service type, and...
Citrix Provisioning Console Error: 0x00000057 - Invalid Parameter
Citrix Provisioning does not support VHD based vDisks on 4K storage in any Citrix Provisioning product version. Microsoft's VHD file specification only supports a disk logical sector size of 512 bytes. A read/write access VHD on 4K disk will trigger read-modify-write emulation, which results in...
App Layering 4.10 - Duplicate-computers-in-the-Sophos console
PROBLEM DESCRIPTION: Duplicate computers in the Sophos console Attaching screenshots of the behavior:...
Citrix Web Application Firewall : 400 Bad Request
Getting the error "The request failed with HTTP status 400:." when opening an application hosted using a Load balancing Virtual Server when Application Firewall Profile is bound. Sample entry seen in /var/log/ns.log : Nov 22 09:49:45 172.25.224.219 11/22/2018:09:49:45 GMT qahvpxlb09 0-PPE-1 :...
SDWAN: NITRO API command to export configuration
How to export SDWAN configuration through NITRO API ? Please use the below command to export SDWAN configuration through NITRO API: NOTE: The configuration export NITRO API command is available only from 10.2 build. First login to SDWAN device through NITRO API using below command .Then Export th...
Excessive Retries Occur when a Provisioning Server Target Device is Deployed on a XenServer Platform
When the Citrix Provisioning Server target device is deployed on a XenServer platform, the device may experience some of the following symptoms: Excessive retries while performing a physical to virtual target build Slow ICA performance when using XenDesktop Freezing or locking with XenDesktop whi...
Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...
VirtualApps 7.15: How to publish applications, saved in a network share
How to publish applications, saved in a network share...
VirtualApps 7.15: How to publish applications, saved in a network share
How to publish applications, saved in a network share...
Workspace App for iOS - Error 'EAP is activated and not supported on iOS' when connecting through Netscaler Gateway
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users are unable to connect using Workspace App for iOS through Netscaler Gateway. The connection wi...
Storefront - Logon has expired
While accessing Storefront URL authentication failed. "Logon has expired"...
Path is DEAD between Branch SDWAN devices
Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...
Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication
Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...
MACOS: Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle ID
Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle Identifier to load into macOS MDM provider...
Citrix Android receiver error - Unable to connect to StoreFront URL
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...
NetScaler 12.1 'Address already in use' When Configuring a Load Balancing Virtual Server
User tried to configure a Load Balance virtual server, but the appliance is showing an "Address already in use" error message. The IP wasn't in use on the appliance...
Unable to Publish Image with Citrix AppLayering 4.13
When we attempt to a publish image we encounter the below error on the ELM console: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...
SD-WAN 210 LTE - SIM Card State : Present but Service State : Unknown
SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service, it has the following state: Home Network | Card State : Present Home Network | Home Network : Unknown Home Network | Service State : Unknown Home Network | Roaming Status :...
Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?
You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...
Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install
When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...
How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?
Enable IPsec between SD-WAN and third party appliances...
Error: "Cannot add app " on Android When Trying to Add App from XenMobile App Store
The user gets "Cannot add app " on the Android device when trying to add an app from XenMobile App Store, and MDMERRORUSERDEPROVISIONED gets logged in Debug logs. Other already installed apps work normally. Device has not been purposefully removed, and the device looks normal in XenMobile console...
XenServer - How to Login iSCSI Target
This article explains how to login iSCSI target...
Citrix Receiver 4.9 LTSR - Self service mode set to false, desktop icons constantly flashing
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installed Citrix Receiver 4.9 LTSR on some of the test VDAs published desktops and ever since...
XenDesktop Setup Wizard fails with error (UUID_INVALID)
When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...
XenServer - Failed to Attach Local Storage
Failed to attach local storage...
NetScaler Gateway Error: "The published resource is not available currently"
Error: The published resource is not available currently...
WFICA32.exe Shows 100% CPU usage in Task Manager
WFICA32.exe on client shows 100% CPU usage in Task Manager...
XenMobile: How to migrate the Cert Based Auth from existing CA to a new PKI-Infrastructure (With a new Root CA and Issuing CA)?
Existing working two-factor-authentication for XenMobile using cert based auth as the second factor are XenMobile-certificates that are issued by a Windows Enterprise Root CA. This Root CA will be decommissioned and replaced by a new Windows Enterprise Issuing CA that is signed by a new Root CA...
WEM Agents showing random incorrect bindings
Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...
Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy
The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...