Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"...

iOS Receiver disconnects from session after one minute of activity

Citrix users using Receiver for iOS are disconnected from their Citrix session after working on the session by typing or clicking for around20-30 seconds. The users get the following error: "Cannot Connect. Check your network connection and try again. OK." If the users are not working on the...

How to verify disk space warnings on Storefront servers.

To verify what may be using disk space on a storefront server where the admin has received an alert that the server is low on disk space...

The Citrix Workspace app cannot be reset via the command line

When installed by specifying an account Store URL from the command line, the Citrix Workspace app cannot be reset via the following command from the CLI. And the Delete button on the "Account-Edit" screen becomes inactive so that the account cannot be deleted. "C:\Program Files x86\Citrix\ICA...

Explanation of Delivery Group power management for single session

Explain the detail difference between"Machines to be powered on" in delivery group and "PeakBufferSizePercent" in DDC powershell SDK, when control the power management for pool random delivery groupor unassigned machines...

How to verify the NIC information of the interface on MPX

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How to Change the Primary Management Interface on XenServer with XSConsole

This article describes how to use XSConsole to update the Management Interface...

How to Import OVF Package to XenServer

This article describes how to import OVF package into XenServer. You can use the Citrix® XenServer Conversion Manager to convert hundreds of virtual machines to XenServer. It saves time and storage by converting a virtual machine directly to XenServer unattended.You can also create a virtual...

Graphic issue occurs on auto adjust resolution VDA session

Various graphical problems on special programs, such as black/white screen problems, color problems, truncation problems, etc. This problem only occurs on VDAs with automatic resolution adjustment; these problems do not occur with fixed resolutions...

Virtual Machines Do Not Start After the Upgrade of XenServer

After an upgrade of XenServer, Virtual Machines VMs will not start with the following error: Error: Starting VM 'Name-of-VM - This operation cannot be performed because the specified VDI could not be found on the storage substrate...

How to Add a Permanent Search Domain Entry in the Resolv.conf File of a XenServer Host

This article describes how to add a permanent search domain entry in the resolv.conf file of a XenServer Host. When manually editing the resolv.conf file to add search domains, the entries are not persistent after a XenServer Host reboot...

Microsoft Security Update Validation Report October 2023

Microsoft’s October 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Nutanix power actions failure after the windows patches on Cloud Connector

Following a Windows patch to Cloud Connectors, power actions, and autoscale actions are failing to Nutanix-hosted VDAs. You can see failures relating to the Citrix Remote Broker Provider service, and the Nutanix PlugIn on the Cloud Connectors event logs, XaXdProxy crash linked to the broker...

Cannot Transfer file when attempting to download file from local drive to a Published Desktop

A User launches a Published Desktop and tries to download a file from a file share but is met with the following error, " Cannot Transfer file. This action is blocked by your organization's Policy" Example:...

Publish Citrix Director as an application to run in kiosk mode

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Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

Webcam name formats in ICA session

Summarize the webcam name formats in ICA session of single session Windows OS...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

Unable to Launch Desktop VDA with Rendezvous Protocol enabled.

Unable to launch the Desktop with Rendezvous Protocol enabled. Getting error as "Published Resource is not available currently. Contact your system admin for further assistance."...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

How the passProtocolUpgrade parameter works

This article illustrates how passProtocolUpgrade works with detailed test results...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

NetScaler GUI shows Security Updates Alert

The security updates alert is shown after logging into the NetScaler GUI...

Duplicate Basedisk present in storage after MCS upgrade process completes

Virtual disk storage repositoryis filling up unexpectedly Duplicate Base Disk volumes will be present in storage repositories...

Microsoft Security Update Validation Report September 2023

Microsoft’s September 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues September still be found upon implementation. Follow best practices for testing and installing...

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Conversion Manager virtual appliance update is for customers who use the Conversion Manager feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverable: File Name|...

[NetScaler-Syslog] HA Secondary node Cannot Transmit Syslog Messages in TCP

NetScaler supports report syslog messages to an external syslog server. But in HA deployment, you may observe the issue that: HA Secondary node doesn't send syslog messages while Primary is good if "Transport Type" is TCP. Configuring it to UDP has no issue...

How to Load Balancing PVS server in NetScaler

This article summaries tips when configure Load balance for PVS server...

SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"

After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...

How to export NetScaler files via FTP protocol

This article contains command sample in NetScaler to export some files via FTP protocol...

OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"

OTP registered device test error "Failed to verify OTP. Please make sure Citrix ADC is synced to NTP time. "...

Both NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface down

There is one direct cable connectedbetween Primary node and Secondary node, The cable connection is not via switch. Both interfaces are HA MON enabled. Both NetScaler HA nodes status turn to NOTUP after Primary HA-MON enabled interface is down...

"502 Bad Gateway" error within Citrix Insight Services (CIS)

After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...

Adding a new server to a switch side triggers Err-Disabled on the connected Netscaler interface.

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How to change preferred DDC server

Change preferred DDC server...

How to backup NetScaler appliance via Command Line or GUI interface

This article describes how to backup NetScaler appliance via command line or GUI interface...

VDA Installation fails with Error 0x000005AA

VDA upgrade fails with an error. "Failed to install component 'Microsoft Remote Desktop Session Host'. 'dism' component failed to install with error 0x000005AA."...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

How to add custom app icon in Android Play Store applications

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HOW TO | New network printers are not saving after re-logon

• The users are able to connect and add their network printers to their VDI sessions. However, after logoff the printer settings are not being retained within the user profile. • We would like to retain the network printer within the profile so that it is available for all subsequent logins...

Windows 11 guest OS is not supported on Citrix Hypervisor 8.2CU1

Windows 11 guest OS install is not supported on Citrix Hypervisor 8.2CU1...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...