Best Practice: SFC(System File Checker) use in App Layering

Where to execute an sfc check? The best practice is to execute the SFC tool in the Gold Image, prior to creating your first OS Layer. This should ensure the future OS layers are free of Windows file corruption. When needed, a version can be removed and a new version created. Other options are, in...

Cannot create App Layering image for MCS in Azure, hangs during Windows Setup.

To deploy an MCS image to Azure, you decide to use the Azure connector in App Layering. This produces a virtual disk that is primed to run through Windows Setup. You attach it to a VM, power it on, and find that Windows Setup never completes. If you look at the console screen shot in the debuggin...

XenApp7.15-Start menu is blank in ICA session, no icons are visible

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WEM 4.6 - Error accessing to the admin console: "You are not registered as a Workspace Environment Management administrator."

Error while connecting to WEM admin console: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management Administrator to gain access."...

User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

Citrix Workspace App Launcher is unable to launch applications automatically with Safari 12

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App Launcher is not able to launch applications automatically with Safari browser...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

Default printer not auto-created on VDIs with WEM agent installed.

When configuring client printers auto-creation with Default printer policy enabled from XenDesktop Studio console, the default printer is not created in ICA session launched on machines with WEM agent installed...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

KB4480976 causes issue with pagefile redirection on Windows 10 v1803 with PVS

After installing Microsoft updateKB4480976 on a provisioned Windows 10 v1803, 'Performance Options' popup may appear with no paging file set.This issue is not seen with other versions of Windows 10...

App Layering 4.10 - Duplicate-computers-in-the-Sophos console

PROBLEM DESCRIPTION: Duplicate computers in the Sophos console Attaching screenshots of the behavior:...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...

SDWAN 210 LTE Appliance Stops, PATH Goes DEAD

Citrix SDWAN 210 LTEappliance becomes unresponsive, no traffic flows through it and cannot access the management GUI. The only way to solve it is by doing a hard reboot. After a hard reboot, the SD-WAN service is disabled due to “missing ethernet 1/1”. After another hard reboot, it enables the...

Citrix Web Application Firewall : 400 Bad Request

Getting the error "The request failed with HTTP status 400:." when opening an application hosted using a Load balancing Virtual Server when Application Firewall Profile is bound. Sample entry seen in /var/log/ns.log : Nov 22 09:49:45 172.25.224.219 11/22/2018:09:49:45 GMT qahvpxlb09 0-PPE-1 :...

App Layering/Unidesk: vSphere ESX hosts in Maintenance Mode can unpredictably fail tasks

Tasks for operations on ESX hosts and VMFS datastores fail with errors about hosts losing connection or objects being in the wrong state...

One user is receiving a temporary profile every time they log into Citrix

A single user for a domain is continually being signed in with a temp profile...

Cannot connect to company network" when accessing O365 accounts

Citrix documentation indicates Secure Mail is supposed to support an MS hosted O365 back end account but user is unable to get a known good O365 account to function with Secure Mail. That same account works fine either via the web or via the Mobile Outlook App but I cannot get it to connect when...

Troubleshooting guide for Application and System Hang and Crash Scenarios

This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...

CVE-2019-6485 - TLS Padding Oracle Vulnerability in Citrix Application Delivery Controller (ADC) and NetScaler Gateway

Description of Problem A vulnerability has been identified in the Citrix Application Delivery Controller ADC formally known as NetScaler ADC and NetScaler Gateway platforms using hardware acceleration that could allow an attacker to exploit the appliance to decrypt TLS traffic. This vulnerability...

How to Enable SSL on Cloud Connectors to Secure XML Traffic

This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...

XenApp/ XenDesktop- Limit application to one instance per user is not working

You have limited a published application to one instance per user. However when a user clicks on an application icon in StoreFront multiple times, it still launches multiple instances of the application...

WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...

Error: "An error occurred during refresh" when opening StoreFront console

An error occurred during refresh. System.InvalidOperationException: Sequence contains more than one element...

How to Load Balance Trivial File Transfer Protocol Servers

This article describes how to load balance a Trivial File Transfer Protocol TFTP server using Reverse Network Address Translation RNAT and Use Source IP USIP. TFTP is simple file transport protocol. It uses User Datagram Protocol UDP port 69 as a transport protocol and is typically implemented on...

How to Collect XenServer Guest VM Operation Log

This article explains how to collect XenServer guest vm operation log...

Language Support for Citrix Products

Globalization Status of Citrix Products This web page details the language support for current versions of Citrix products. Legend --- EN| English| IT| Italian DE| German| NL| Dutch ES| Spanish International | PT-BR| Brazilian Portuguese FR| French| DA| Danish JA| Japanese| SV| Swedish ZH-CN|...

XenServer metadata restore failed "No valid Btrfs found on <metadata backup vdi path> Superblock bytenr is larger than device size <vm import command>

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Citrix ADM: Upgrade of ADC from ADM fails after exactly 30 mins

When you check the 'Execution history' of the upgrade, you will find Build upload through SCP to ADC failing at exactly 30 mins...

How to redirect client to download Receiver client from Citrix.com

To redirect clients to download and/or upgrade from the Citrix.com site instead of from the StoreFront server...

A protocol error occurred while communicating with the authentication service

Adding Store to Receiver for Windows will fail with below mentioned error message:...

Audio redirection is failing for desktops in ICA session.

Intermittently, audio redirection fails for users in a hosted-shared desktop ICA connection...

Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit

Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...

"Cannot complete request" when logging on via NetScaler using dual factor authentication and SSON to StoreFront Server 3.14

After configuring a remote portal with StoreFront servers load balanced with NetScaler, a user authenticates and they get the error "Cannot complete your request". From the event Viewer logs of the StoreFront SF server: "An error occurred while using SSL configuration for endpoint 0.0.0.443. The...

iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13

After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...

PVS target devices are randomly getting unregistered and going down in PVS console

Target devices show up and running in hypervisor console Targets show down in PVS console and get unregistered intermittently Restart fixes the issue During the time of issue, ping to the target device works,but RDP fails...

Receiver installation fails after using ReceiverCleanupUtility

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver upgrade fails during the automatic uninstallation, this happens with multiple versions of...

Citrix Receiver 4.12 - App Launching issues

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When the new app loads it appears to disconnect the existing running apps momentarily and bring all...

First Time Set up - MAM enrollment is failing in Citrix Endpoint Management

This scenario is for new cloud set up where new MAM enrollment is failing and user will get "Access to company network is denied". While browsing NSG URL and after providing credential if you do not get "HTTP Status 404 - Not Found" page but instead we get "Secure Connection Failed" error message...

Citrix Provisioning Services Target Boot Up Fails with Error: "login request time out "

During device boot up, there will be an error "login request time out !"...

Mouse clicks are no longer sent to a remote session after user has opened Receiver preferences dialog box

When a user has opened the Citrix Receiver preferences dialog box from the Desktop viewer toolbar, all further mouse clicks are ignored by Receiver until the session is disconnected and reconnected...

Notice of Change Announcement for Citrix ADC SDX 22100, SDX 22120, SDX 24100, and SDX 24150

Note: 22xxx/24xxx upgrade SKUs and 22xxx/24xxxZ upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 22040, MPX 22060, MPX 22080, MPX 22100, MPX 22120 MPX 24100, MPX 24150, SDX 22040, SD...

WEM Admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!"

WEM admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!" The Citrix WEM Console Trace.Log file located in the user profile %username% reports the following error: "Exception - ConnectToBroker.Run : System.Net.Sockets.SocketException : No...

WEM agent not launching for administrators

No settings are going into place upon login...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

Additional Lifecycle Information for StoreFront

This article is a supplement to the Non-Sale ProductsLifecycle information StoreFront is an integral component of Citrix Virtual Apps and Desktops formerly XenApp and XenDesktop but can be used with several versions of Citrix Virtual Apps and Desktops and XenApp and XenDesktop. For customers that...

How to take support bundle from CLI on SDWAN

Take support bundle on SD-WAN using CLI and upload it to FTP server...

User logon gets stuck at " Please wait for the group policy Client" with UPM

When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...

PVS vDisk not showing shows no server in size on Second PVS server in the site.

PVS vDisk not showing shows no server in size on Second PVS server in the site. 1. Two PVS servers in site. 2. Both have local storage for the vDisk's 3. Copy the vDisk file from one server to another. 4. Target server shows as No Server under size for the copied vDisk. 5. When checking the...

Lifecycle Information for HDX RealTime Optimization Pack

The HDX RealTime Optimization Pack RTOP for Skype® for Business is a feature of Citrix Virtual Apps and Desktops formerly XenApp and XenDesktop, Advanced formerly Enterprise and Premium formerly Platinum editions. HDX RTOP provides optimized delivery of the Microsoft Skype for Business 2015, 2016...

SDWAN: NITRO API command to export configuration

How to export SDWAN configuration through NITRO API ? Please use the below command to export SDWAN configuration through NITRO API: NOTE: The configuration export NITRO API command is available only from 10.2 build. First login to SDWAN device through NITRO API using below command .Then Export th...