Workspace Web: Managing Folder Permissions

Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...

[Citrix Receiver 4.9.5000 for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access...

XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

[Workspace App for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors

Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access their Citrix session, aka mobile thin client. The users usually have a docking station and two identical monitors at their workplace. When these users come back from a meeting and re-dock into...

Citrix Hypervisor Export Running VM - Export snapshot to file through CLI

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Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

XenMobile: How to Block Apple App Store and iTunes Store using restriction Policy

This article details how to block installing any Apps and music from the Apple App Store and iTunes store, respectively, on the iOS...

Secure Hub on Android always shows badge notification as 1

Android Secure Hub notification should only show badge count if there is any new update/policy...

How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that, depending on configuration, may allow a malicious user of a PV guest VM to crash or compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up ...

Configuring Source NAT for Direct Internet Breakout on Branch SDWAN

After setting up Direct Internet Breakout DIA on a Branch Site, it can be seen that packets forwarded to the internet will retain the private IP address as the Source IP. This will result in packets not returning form public IP destinations. To resolve this, you can configure Source NAT on the...

nVidia control panel fails to launch in platform layer or published image

When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...

Bidirectional Content Redirection does not work properly with Lingering Session

Repro Steps: 1. Start Internet Explorer on your client machine 2. Type an URL that match with "Allowed URLs to be redirected to VDA" to the address field 3. The local browser is closed automatically when hitting the enter key 4. The published application is started and the redirected URL is opene...

Password and token field in Receiver change after authenticating on Netscaler Gateway.

Password and token field in Receiver change their order after authenticating on NetScaler Gateway...

Workspace: Managing Personal Folders and Shared Folders

This article explains the differences between Personal Folders and Shared Folders and how to manage them...

Workspace: Personal Cloud Connectors

This article provides the steps necessary to utilize connectors for Box, Dropbox, and other third-party storage apps in Citrix Workspace...

Citrix Endpoint Management TLS Version Deprecation

To improve the security of connections to Citrix Endpoint Management, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of March 15, 2019. NOTE: On-Prem CEM customers also can follow the same instructions on their MDM 443 and 8443 and MAM 443 Service or Service...

XMS : DEP Settings are not getting removed| Status - Pending Removal

While trying to remove the existing DEP config from the XMS sevrer console it stays on pending state:  The connectivity is fine between the XMS server and the DEP portal, by this time we have already removed the another MDM configuration from the DEP portal as its not been used.  It does not...

How to pin Citrix Hypervisor Virtual CPUs to specific Physical CPUs

Citrix Hypervisor maps vCPUs to pCPUs by default in a semi-even way to distribute VM load on the host. In some cases it may be needed to have a specific mapping, for example, if some VMs will be CPU intensive while other wont, the intensive VMs can be mapped to exclusive physical CPUs while the...

Repeat Ctrl down/up events sent to software on Linux VDA from Citrix Workspace App for Windows when holding down Ctrl key

There is a keyboard-related issue with the Linux VDA. If you hold down the Ctrl key when connected to the Linux VDA from Citrix Workspace Appfor Windows, you send repeat Ctrl down/up events to the software on the Linux VDA, which is expecting a single Ctrl Down event. If you hold down the Ctrl ke...

How to Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices

For detailed instructions refer to Citrix Documentation -Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices...

How to Convert PFX Certificate to PEM Format for Use with Citrix ADC

For detailed instructions refer to Citrix Documentation -Converting Certificate from PFX Format to PEM Format...

TrolleyExpress.exe crashed when Workspace app (Receiver) was installed.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. TrolleyExpress.exe crashed whenWorkspace app Receiver was installed...

Additional Lifecycle Information for Citrix Workspace App for Windows

This article is a supplement to the Lifecycle Milestones for Citrix Workspace App and Citrix Receiver. It provides additional details for the listed versions of Citrix Receiver for Windows. Additional Lifecycle Information for Citrix Workspace App and Citrix Receiver for Windows Current Release...

How to reset Secure Hub PIN?

This article explains how an user can reset the Secure Hub PIN if forgotten...

Citrix Hypervisor Cannot Boot VM - Inaccessible_boot_device

After booting the VM an "Inaccessible Boot Device" error appears. The error may also appear as "The boot selection failed because a required device is inaccessible". This may be a critical VM that needs to be restored fast...

Error: "The underlying connection was closed..." when querying the Monitor Service OData endpoint

Clients that attempt to access data OData or other Citrix Services with TLS versions 1.0 and 1.1 fail to establish a connection. Clients using .NET Framework may raise the following error: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---...

Endpoint Management 10.9.0.12 - Profile installation failed, MDM Payroll error

Unable to enroll DEP devices, failing while the 2nd profile installation with an error: "the new mdm payload doesn't match the old payload"...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

Citrix Product Customer Success Services Eligibility Dates

This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...

Error: “Cannot Complete Your Request” When Using Custom Portal Theme on AAA or Gateway VServer

Custom portal theme on AAA or Gateway VServer shows ‘Cannot complete your request’ error instead of the login page. When you click OK, you see the logon page and after your enter credential you can access your published resources. In-built theme works fine. When we create a new custom portal them...

Office Activation is broken in an App Layering vDisk in PVS if you version the disk or boot it in Private Mode

This article only applies to App Layering 29.1 and before. In 19.2, the mechanism for getting the correct license changes to make it happen in the ELM, before the image boots. So you no longer need to worry about versioning your published image vDisk when Office is installed. When you initially...

How to Modify the Subnet IP (SNIP) and NetScaler IP (NSIP) on a NetScaler High Availability Pair

This article describes how to change the Subnet IP SNIP address and NetScaler IP NSIP address for a secondary or primary appliance of a high availability setup. Background You might want to change the SNIP and NSIP on an appliance because of the changes in the network setup or a redundant pair of...

How to Remove a DVD Drive from a XenServer Virtual Machine

This article describes how to remove a DVD drive from a XenServer virtual machine...

Cannot create App Layering image for MCS in Azure, hangs during Windows Setup.

To deploy an MCS image to Azure, you decide to use the Azure connector in App Layering. This produces a virtual disk that is primed to run through Windows Setup. You attach it to a VM, power it on, and find that Windows Setup never completes. If you look at the console screen shot in the debuggin...

Best Practice: SFC(System File Checker) use in App Layering

Where to execute an sfc check? The best practice is to execute the SFC tool in the Gold Image, prior to creating your first OS Layer. This should ensure the future OS layers are free of Windows file corruption. When needed, a version can be removed and a new version created. Other options are, in...

XenApp7.15-Start menu is blank in ICA session, no icons are visible

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User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

WEM 4.6 - Error accessing to the admin console: "You are not registered as a Workspace Environment Management administrator."

Error while connecting to WEM admin console: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management Administrator to gain access."...

Citrix Workspace App Launcher is unable to launch applications automatically with Safari 12

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App Launcher is not able to launch applications automatically with Safari browser...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

Default printer not auto-created on VDIs with WEM agent installed.

When configuring client printers auto-creation with Default printer policy enabled from XenDesktop Studio console, the default printer is not created in ICA session launched on machines with WEM agent installed...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

App Layering 4.10 - Duplicate-computers-in-the-Sophos console

PROBLEM DESCRIPTION: Duplicate computers in the Sophos console Attaching screenshots of the behavior:...

KB4480976 causes issue with pagefile redirection on Windows 10 v1803 with PVS

After installing Microsoft updateKB4480976 on a provisioned Windows 10 v1803, 'Performance Options' popup may appear with no paging file set.This issue is not seen with other versions of Windows 10...

Citrix Web Application Firewall : 400 Bad Request

Getting the error "The request failed with HTTP status 400:." when opening an application hosted using a Load balancing Virtual Server when Application Firewall Profile is bound. Sample entry seen in /var/log/ns.log : Nov 22 09:49:45 172.25.224.219 11/22/2018:09:49:45 GMT qahvpxlb09 0-PPE-1 :...

SDWAN 210 LTE Appliance Stops, PATH Goes DEAD

Citrix SDWAN 210 LTEappliance becomes unresponsive, no traffic flows through it and cannot access the management GUI. The only way to solve it is by doing a hard reboot. After a hard reboot, the SD-WAN service is disabled due to “missing ethernet 1/1”. After another hard reboot, it enables the...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...

App Layering/Unidesk: vSphere ESX hosts in Maintenance Mode can unpredictably fail tasks

Tasks for operations on ESX hosts and VMFS datastores fail with errors about hosts losing connection or objects being in the wrong state...