StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...

"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10

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XenMobile : DEP enrollment failing with an Error "Invalid Profile"

While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...

"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"

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vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

How to Enroll Windows 10 Desktops/Laptops to XenMobile

This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...

Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS

Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...

Troubleshooting Gateway Insight on NetScaler MAS

Troubleshooting Gateway Insight on NetScaler MAS...

GEO Mapping Issues on NetScaler MAS

GEO mapping issues on Citrix ADM...

Syslog Events Not Recorded on Syslog Page of NetScaler MAS

Syslog events not recorded on syslog messages page of NetScaler MAS...

How to use NetScaler appliance to avoid Layer 7 DDoS attacks

This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...

How to View Active Users Sessions Connected to Specific Citrix Gateway vServers

This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...

Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."

You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...

Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...

App Layering - Best Practice for Printing

Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...

Configure StoreFront with OKTA

This article illustrates how to configure StoreFront to use OKTA for authentication using SAML metadata exchange...

Signing Certificate Shows Expired Certificate in the Device

After renewing the SSL certificate, signing certificate still shows as an expired certificate in the device...

Pool update does not complete when CPU feature set has changed

When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...

Error: "StoreFront MMC could not create the snap-in. The snap-in might not have been installed correctly"

StoreFront Management Console opens with the error message"MMC could not create the snap-in. The snap-in might not have been installed correctly"...

How to get the traces for Citrix Receiver for Windows (Store) 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to get traces for Citrix Receiver for Windows Store 4.10 edition...

Error When Booting Target Devices: "vDisk file access permission denied"

Booting target device to a vDisk was showing the following error after downloading the bootstrap file: "Server IP Address:6930: vDisk file access permission denied."...

RADIUS Group Extraction Failing with Error "Extracted group : Null"

NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server"Extracted group : Null" in aaad.debug log...

How to script removing and rescanning "Ghost NIC" devices in Windows

It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...

How to use tagged VLAN Network on management interface

This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...

How to set customized BIOS strings to HVM VMs

This article describes the method to set customized BIOS strings to HVM VMs through xe CLI of XenServer 7.3 and later, as well as how to get customized BIOS strings on these VMs...

Web Insight Data Not Visible on NetScaler MAS

AppFlow aka Insight has been enabled for the VServer and Services. Enabled Web Insights on NetScaler MAS no data is displayed. Firewall port UDP 4739 is allowed from the NetScaler NSIP/SNIP to the MAS appliance. ULFD was disabled and server was removed...

"An error occurred during the Create Store Wizard. Please check the log in Event Viewer and try again" While Creating Store

The objective of this article is to solve the issue with StoreFront no able to create Stores. Error Message: Here is the error message from event log which is received when trying to create new Store: System.UriFormatException: Invalid URI: The hostname could not be parsed. at...

Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...

SSL Handshake Fails When Server Name Indication (SNI) is Enabled on ADC

SSL handshake fails when Server Name Indication feature is enabled on NetScaler Server Name Indication aka SNI is an extension of the TLS protocol. For SNI to work, the server name in the client hello must match the host name configured on the back-end service that is bound to an SSL virtual...

How to open Secure Mail email links with Native or 3rd party browser on android devices

This article explains how to open secure mail links on a native browser on Android devices...

Error: "One or more issues were detected with your licensing configuration" during XenApp/XenDesktop upgrade to 7.16

When upgrading a Delivery Controller to version 7.16, a Citrix licensing error message might appear "One or more issues were detected with your licensing configuration. If unresolved, such issues will affect users' ability to access applications and desktops after the site upgrade"...

How to Troubleshoot Browser Content Redirection

This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...

EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel

Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...

StoreFront 3.7 - Chrome Does Not Detect Receiver on Client

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While launching applications from Chrome, it uses HTML Receiver instead of Locally installed Receive...

How To check Per-App VPN Works on iOS?

The article describes how to validate the proper functionality of Per-App VPN on iOS...

Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...

Error: "ProcessAttribute: failed getting 135292-byte attribute"- When Copying Folders Recursively

The import task will fail with this: The CachePoint Appliance could not import the gold image VM to create the Operating System Layer. Error is: Failed to copy folders recursively. Details: Note there are other reasons you could have a failure to copy files recursively.Always check UniSysLibLog f...

XenMobile: 500 Server Internal Error when uploading Android APK File to XMS

When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...

Steps to Add Secondary MCN in SD-WAN HA

Configure Secondary MCN in SD-WAN High Availability...

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...

PVS7.15 - PVS configuration wizard "hangs" when configuring new farm

The PVS configuration wizard "hangs" when configuring new farm. This happens in case you have multiple domains...

Creation of Platform Layer fails with a time out error from Vsphere

During creation of Platform layer, Task fails and we get an error on the App layering console as "A timeout occurred waiting for a vsphere task to complete"...

Citrix Provisioned Target Fails To PXE Boot With Infoblox DHCP

When trying to PXE boot provisioning service target Virtual machines, it was failing with the following error Could not start download: operation not supported' Target Virtual Machine able to receive the DHCP IP from Infoblox Appliancebut not able to download ARDBP32.bin from the TFTP server...

Calculate MSS Value for NetScaler SD-WAN Appliances

By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

WEM Drive Restriction policy will not apply to End User session on WEM Agent

WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...

Authentication Failure When Password Contains £ Character

Authentication for 401 based failure is observed only oniOS devices ,when the password contains £ character, it works for Form based authentication. Authentication for 401 and Form based is working fine without any issue on Android devices ,when the password contains £ character. Coming to RADIUS...

How to Configure Storefront for Authentication using NetScaler Gateway

This article describes how to configure authentication at StoreFront using NetScaler Gateway - StoreFront Configuration...

Unidesk - New desktops show black screens in VMware Horizon View

When connecting to a new desktop from the Horizon View client or a PCoIP Thin/ZeroClient, one or more monitors shows nothing but a black screen...