Selection of Accounts with more than one Store in Workspace App is not getting retained

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If you select All accounts from the UI of the CWA for Windows for version 1909 or higher, the...

After Upgrading to iOS 14 And Opening MDX Wrapped Apps Prompt Displays - "Compliance Error - Your device is out of compliance...MDX Encryption is not supported"

After Upgrading to iOS14 and opening MDX Wrapped Apps or Citrix Secure Mail/Hub/Web Displays - "Compliance Error - Your device is out of compliance. Please contact your administrator. MDX Encryption is not supported beyond iOS 13. Please reinstall the app."...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

End of Life Announcement for the Citrix Receiver for Universal Windows Platform (UWP)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Systems, Inc. announces the End of Life of the Citrix Receiver for Universal Windows Platform...

HTTP/HTTPS proxy support on NetScaler based on Traffic Policies Secure Web

This article describes how to configure NetScaler to proxy the traffic from MDX apps through a Proxy server like Squid, Bluecoat. Enterprises can proxy traffic configuring simple traffic rules on NetScaler box...

Workspace App for Windows 1912 LTSR - Second icon displays in the system tray

Second icon displays in the system tray and unable to open the Workspace App using the second icon...

FAQ: Where is the setting to enable multiple monitors?

Q:Where is the setting to enable multiple monitors? A : To enable multiple monitors edit the web.config file in the StoreWeb -directory on the StoreFront server. The default location isc:\inetpub\wwwroot\citrix\Storeweb. In the web.config file, change showDesktopViewer=true to...

Troubleshooting Automated Configuration for Citrix Virtual Apps and Desktops

The Automated Configuration Tool is designed to migrate configurations such as policies, applications, machine catalogs, and others for the following use cases: Virtual Apps and Desktop from one or more On-Premises sites to the Citrix DaaS hosted on Citrix Cloud Migration between different Cloud...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

How to Install Virtual License Server Appliance

How to import Virtual License server Appliance on XenServer Pool...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...

While Installing Receiver, Users May Encounter an Error: "Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version"

Under certain conditions the installation of a new version of Citrix Receiver may fail and the following error maybe displayed by the Instaler: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version”...

Binding the certificate gives error "certificate is not a server certificate"

While binding the certificate you might get theerror "certificate is not a server certificate"...

WebCam Redirection - Mac OSX - Microsoft Teams

Mac OSX devices such as MacBook Pros with imbued webcams utilizing Microsoft Teams...

Secure Apps / SecureWeb Supportability with WkWebview framework

WkWebView is not supported in the following scenarios: Devices running iOS 10 or earlier. Setups configured for Full VPN Mode. Setups running Endpoint Management integration with EMS/Intune. Apps that use two instances of the WKWebView component simultaneously. If you are already using the Full V...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

How to force Self Service to Refresh Start Menu Apps / Desktop Shortcuts on logon

Allow the users to have the latest Apps upon logon and not having to wait for a timed Refresh to occur...

Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

Exclusion of Citrix embedded browser from the Citrix Workspace app 1912 LTSR for Windows

The Citrix Workspace app Long Term Service Release LTSR is released on a less frequent cadence with an extended lifecycle than the Workspace app Current Releases CR, offering predictability and less changes to the product. The Citrix Workspace app LTSR offers Cumulative Updates CU that contain...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Changing the Service startup timeout (ServicesPipeTimeout) in Windows

If a service doesn't start within a set amount of time, Windows will kill it and put an error in the System event log. You might decide that you need to extend the service startup timeout. Or, if your services are complaining about a startup timeout too quickly, you might decide you need to check...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...

Citrix ADC: TLS 1.3 is not working if enabled through SSL profile

ADC: TLS 1.3 is not working if enabled through SSL profile. When enabled on vserver SSL parameters it works...

File type association for Microsoft Edge browser broken after Edge upgrade

File type association no longer works for Microsoft Edge after upgrading the built-in default instance of Microsoft Edge included in your particular version of the Windows 10 operating system to a more recent version...

UPM doesn't work randomly after VDA is rebooted

Intermittently UPM profile does not load, if user login immediately after the reboot...

Unable to launch virtual application/desktop using Workspace app for HTML5

When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Error: Lost connection to lmgrd, heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5 in License server

The following error appears in the log files on the License Server and the connection to the License Server is disconnected: Lost connection to lmgrd , heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5...

Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops

Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...

Error: No Licenses Associated with License Authorization Code Found in Licensing Portal

New Citrix Licensing Portal Error Message: “No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”...

Basic Citrix Licensing Information

How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...

Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...

SCOM - EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...

Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Compositing Engine machine stuck with error "Lifetime validation failed. The token is expired"

Offload compositing getting stuck with error "Lifetime validation failed. The token is expired" and the compositing engine machine gets deleted after 20 mins. ELM fails with error: The compositing engine failed to initialize after "00:20:00". Screenshot:...

Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

Traffic of any type doesn't pass through SDWAN Firewall

Traffic is sent from Zone A to Zone B. Firewall Policy Policy Ais configured to ALLOW 10.10.10.x IP source to Any destination with Highest Priority. Another Firewall policy Policy Bis set to DENY from Any source to Any destination with Least priority. Issue is that the Traffic always hits the Den...

How to change subnet mask of NSIP on NetScaler

How to change the subnet mask of NetScaler management IP address when not using Clustering...

Collect a complete memory dump on a MCS (non-persistent) machine on XenServer (Citrix Hypervisor)

This article outlines the steps to collect complete memory dump on a MCS non-persistent machine on XenServer Citrix Hypervisor. Often we are not able to get the memory dump in instances where MCS provisioned VDAs show behaviors like unresponsiveness/hang. The reason being the machine fails to sav...

Workspace App for Linux 1906 giving “Unacceptable TLS Certificate” error

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. With the Citrix Workspace App for Linux 1906 and above, if you are using a SAML store with AuthV3, a...

How to locate and download Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...

Published Applications or Desktops Do not Launch or Disappear during Launch

Published Applications or Desktops don’t launch, or disappear during launch. There are no errors presented to the user, and nothing in the Event Log of the XenApp server or VDA hosting the application. The issue can present2 different symptoms: The application appears to launch then...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

Workspace Web: Managing Folder Permissions

Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...

Bidirectional Content Redirection does not work properly with Lingering Session

Repro Steps: 1. Start Internet Explorer on your client machine 2. Type an URL that match with "Allowed URLs to be redirected to VDA" to the address field 3. The local browser is closed automatically when hitting the enter key 4. The published application is started and the redirected URL is opene...