Error: "Failed to execute dylibcodesign with exit code: 1" on MDX Toolkit

Unable to successfully wrap iOS applications by using MDX Toolkit. When the CGAppPrepTool is running, the tool fails with the following error: "Failed to execute dylibcodesign with exit code: 1"...

Changes in Experimental Support for XenApp and Multiple GPUs

What are Experimental Features? This article covers a product configuration or procedure for which Citrix does not currently offer support. Use of this configuration should only be used in a lab or test environment and not with production deployments. Experimental features are occasionally releas...

Remove the Send anonymous usage statistics options at preferences at Storefront

To remove the option of sending anonymous usage statistics to improve Citrix Workspace app at preferences for Stores...

Citrix DaaS Workspace Core - Domain is unreachable Error

When using DaaS quick create to create directory connection for AWS workspace core , error prompts "Domain not found" and Status shows "Invalid Account"...

How to troubleshoot the connection between SD-WAN Orchestrator and an SD-WAN appliance?

...

ADC-13.1-Error "Custom header name is too long" with rewrite action DELETE_HTTP_HEADER in Netscaler

When you want to delete HTTP header "X-Permitted-Cross-Domain-Policies" with rewrite action DELETEHTTPHEADER, Netscaler prompts this error "Custom header name is too long"...

ADC: HSTS not working on NetScaler Gateway when using a Standard License.

After enabling HSTS at the Gateway Virtual Server using SSL Profile or SSL Parameters, some responses still do not contain the HSTS header...

NetScaler -13.1 56.18 - Non-recoverable : potential damage: system hardware in jeopardy or damaged

The Citrix NetScaler SDX 16000 appliance may exhibit the following symptoms: The appliance reports critical voltage errors in the ns.log and system message logs, indicating potential hardware damage. Specific Log Entries: The following log entries, or similar variations, are observed: Mar 9...

PVS Citrix Virtual Desktops Setup Wizard fails to create every other machine

When using PVS Citrix Virtual Desktops Setup Wizard, it creates machines however every other machine fails to be created. This typically means either all even numbers machines or odd numbers machines fails to be created depending on what number you start with...

Microsoft’s January security update fails/reverts on a machine with 2411 Session Recording Agent

Microsoft’s January security update installation fails/reverts on a machine having 2411 Session Recording Agent TPV-6160...

Hotfix XS82ECU1079 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

DaaS: 2411 VDAs are not registering with the Cloud Connectors

When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...

DaaS - Issue with cloud connectors after upgrade failure

The cloud connector connectivity test fails. Run sfc /scannow in Administrator Command Prompt to check for corrupt files...

ADC: Unable to delete backup files from GUI

Customer sees 50 backup files on NetScaler GUI whereas same files are not visible on /var/nssysbackup directory. Whenever trying to delete the backup files from GUI it shows "ERROR: Backup file does not exist."...

Netscale MPX/SDXr: LOM GUI is not accessible.

Unable to access the GUI of configured LOM IP. CLI access to LOM IP works but does not behave as expected...

Rendezvous v1 Connections fail after setting PortNumber argument on VDA Command Line Installs

After installing VDA with a custom port number with the commandline argument: /portnumber NNNN where NNNN is the port number, and runningxaxdcloudproxy.exe -VDAPORT NNNN on the cloud connectors, Rendezvous v1 connections to VDA fail. Network traces show that Cloud Connector attempts to reach...

VMware vSphere 8.0 Known Issues

...

Hotfix XS82ECU1074 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

Increase the size of the App Layering boot disk for packaging

When you create/edit layers in App Layering, a packaging machine is created. If you have caching enabled, then a boot disk is created as well as copies of the OS layer and any relevant App Layer. When the packing machine is booted, some system data such as the pagefile is stored on that boot disk...

Assign CSP licenses from MT Pool to linked Single DaaS tenant

CSP with Multi-Tenant Daas would like to re-assign some licenses to one of their Sub tenants. In this case, the sub-tenant has Single Tenant licenses which have entered Grace Period...

User Profile hangs when using CVAD 2203 CU5

Upgrading to CVAD 2203 CU5 found an issue with hanging on loading the user profile. It eventually times out and the session is disconnected/hung...

NetScaler - How to Integrate NetScaler and Exchange Server when Content Switch is Involved.

How to Integrate NetScaler and Exchange Server when Content Switch is Involved...

XenServer Software Updates

Introduction We provide regular updates to Citrix Hypervisor, XenServer, and XenCenter. These updates can include bug fixes, improvements, and new features. Overview of the Article This article assists you in finding resources that inform you about Citrix Hypervisor and XenServer software updates...

Windows 11 VDA seamless app launches with fullscreen black border behind logon window

The customer uses windows 11 VDAs to provide access to a published application which has desktop operating system requirement. The initial launch of the published application showed the seamless application launch with a full screen black border behind the logon window. This is disruptive to user...

Microsoft Security Update Validation Report August 2024

Microsoft’s August 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to View or Change Encryption Policy Configuration for Xenmobile

How to view or change encryption policy configuration on a Xenmobile server...

Working Directory ignored for first application launch after upgrading to 1912 CU9 VDA

This known issue affects published applications in Multi-Session VDAs. VDAs are upgraded to 1912 CU9. Launching the first Published Application fails. Any subsequent application launch succeeds. In certain cases, the initial launch of the published application is successful but results in a...

Microsoft Security Update Validation Report July 2024

Microsoft’s July 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Xenserver Troubleshooting : Comprehensive Guide

Introduction Instances where XenServer encounters various errors preventing its connection to XenCenter Overview of the Issue In different situations, XenServer experiences connectivity issues with XenCenter, possibly due to various factors. This article will outline different scenarios and...

Xenserver Networking: Comprehensive Guide

Introduction This article aims to assist you in addressing network-related issues or configurations on XenServer Overview of the Article This article will direct you to additional articles covering networking on XenServer, focusing on configuration and troubleshooting. Appendix: Top Knowledge...

Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection

Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...

Citrix Virtual Apps and Desktop - Director and Monitor Service

Introduction This article is a summary of the top support articles related to Citrix Director. The most commonly used support articles and guides are below. Director is a monitoring and troubleshooting console for Citrix Virtual Apps and Desktops. Top Knowledge Content Troubleshooting Common...

Netscaler SSL (Certificates and Ciphers)

Introduction This article provides a summary of the useful resources about Netscaler SSL Certificates and Ciphers Appendix: Top Knowledge Content Troubleshooting Common Problems CTX124429 - Error: "unable to load PKCS7 object" is Displayed when Converting or Installing a PKCS 7 Certificate on...

How to Disable Specific Client Drive Mappings

This article provides instructions on how to disable specific Client Drive Mappings from enumerating within an ICA session...

Best Practice for Setting the Citrix Profile Manager Cache File for Provisioning Services Server

This article describes the best practice for setting the Citrix Profile Manager Cache file for Provisioning Services PVSServer...

Error: "Cannot connect to server. Try again in a few minutes" on StoreFront

End-user is unable to add Store into Receiver, unless the full Store path is appended. Example https://SF-FQDN/Citrix/; - Add Store is successful https://SF-FQDN - Add Store fails: After user gets prompted for credentials, an error message appears: "Cannot connect to server. Try again in a few...

How to Troubleshoot Provisioning Services Server Machine Account Password

This article contains information about troubleshooting the Provisioning Services PVS Server machine account passwords...

Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services

After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...

Error: XDDS:84D81E3A Unable to Read Disk. Failed to create Machine Catalog. Permission to perform this operation was denied.

Error: XDDS:84D81E3AUnable to Read Disk.Failed to create Machine Catalog. Permission to perform this operation was denied" when creating machine catalog...

Unable to Bind Provisioning Services TFTP Service to Multiple NICs

Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...

How to Adjust the Bond Balance Interval in XenServer 6.x

XenServer 6.1.0 introduces a change to the NIC bonding load balancing algorithm for active-active bonds in the vSwitch network stack. In past releases, active-active bonds were set to rebalance load every 10 seconds. However, in XenServer 6.1.0 active-active bonds on the vSwitch rebalance load...

Acceleration Does Not Work After Cisco ASA 8.x is Configured to Allow TCP Options

Installed Citrix CloudBridge as INLINE in two sites, which are connected through an IPSec VPN using Cisco ASA firewall. The TCP option policy, as suggested in CTX112401 – Acceleration Does Not Take Place for Configured Traffic Types, is applied to ASA, but acceleration still does not work. The...

Error: "StoreFront Monitor Probe Failed" on NetScaler

StoreFront monitor does not work on NetScaler and displays error "StoreFront Monitor Probe Failed". When http monitor is bound to StoreFront service, 200 OK is received in response and service shows as UP. When https monitor is bound to StoreFront service, it fails with error 404 Not Found...

How to Configure Multipath Boot from SAN during XenServer Upgrade or Patch

This article describes how to configure multipath boot from Storage Area Network SAN when upgrading or patching XenServer. The upgrade or patching of XenServer can leave the initial ram disk initrd without multipath support...

Exceeding XenAPI Session Limit Causes Pool Instability

XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...

Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs

While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...

Configure Alternate Addressing in StoreFront

This article describes how to configure Alternate Addressing in StoreFront...

How to Create an Update Task to be Performed at a Scheduled Time in Provisioning Services

This article explains how to create an update task to be performed at a scheduled time. Note : This article is part 3 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 – How to Create a Designated Update Virtual machine and adding a Host Connection to vDisk Update...

How to Mount a CIFS (Windows File System) Share in XenServer Using the Command Line Interface

This article describes how to mount a CIFS Windows file system share in XenServer using the Command Line Interface CLI. Requirements Basic knowledge of Linux Administrator root access to XenServer host using the Command Line Interface CLI Windows username and password to access Windows share to b...

PVS SOAP Service Crashes After Running the Auto Update

Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...