MEP down troubleshooting

MEP DOWN on the NetScaler...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

XenServer: Block Size Shared storage best practices

Requirements for attaching iSCSI storage to a XenServer with regards to block size...

Workspace Error: "Your account cannot be added using this server address"

When adding account with NetScaler Gateway FQDN in Workspace, you may have below error prompt: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...

How to insert a Cross-Origin Resource Sharing header - allowing access from external domains

Describe how toallow CORS - Access-Control-Allow-Origin Header with rewrite policy by insert the header response from Server and detail its implementation. What is it? 1. Cross-Origin Resource Sharingallows restricted resources e.g., fonts, JavaScript, etc. on a web page to be requested from...

How to migrate ns.conf from one appliance to another using Batch Configuration

Demystifying how to migrate the configuration of an existing NetScaler appliance to another NetScaler appliance...

Certificate trust error after updating SSL server certificate from new Intermediate or Root CA.

After updating a server SSL certificate, users are receiving certificate error "You have not chosen to trust 'DigiCert Global Root G2', the issuer of the server's security certificate.", "NET::ERRCERTAUTHORITYINVALID" or other certificate trust error...

Radius server test connectivity fails : Error: '1812/udp' is not a valid Radius authentication port.

Radius server test connectivity failure. Error: "Either 'ServerIP' is not a valid Radius server, '1812/udp' is not a valid Radius authentication port or Radius client is not configured properly in the Radius server."...

Error: "The connection to "xxx" failed with status (Unknown client error 1110). SSL Error 31"

When accessing Applications via Citrix Gateway, the Applications' ICA file download successfully, but launching failed with below errors: "Unable to connect to the server. Contact your system administrator with following error: SSL Error 31: The operation completed successfully" Error 'The...

Machines are powered off even the power management is set to the preset 'always on'

Power management of the DaaS for Azure machine catalog is set to "always on", But after disconnecting the session, the machine may be shut down...

[FAS]Fail to Launch Desktop after Clicking Desktop Icon with Error "Cannot Start *****"

User fail to launch desktop after clicking desktop icon with error "cannot start " In fas server event log, there is error ''S123 failed to issue a certificate for user upn''...

Shortcuts to apps not seen in the start menu of the published desktop

Shortcuts are not visible in the published desktop or windows start menu even after the correct policies have been applied Enable Desktop shortcut...

Removal and re adding of MCS VM into Domain | Registration issue and Machine not Found error

Citrix VDA unregistered after removing/re adding into Domain. It errors out as below "The Delivery controller failed to complete an audit of the sessions running on the VDA" When we try to power mange VM's from studio we also receive Machine not found error...

How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.

Allow the capture of VPN Plug-In Citrix Secure Access debugging logs for 13.1 and higher builds...

Reauthorize Error "Your FAS rules are not using the latest authorization certificate".

FAS console shows the message "Reauthorize Error "Your FAS rules are not using the latest authorization certificate" when you attempt to Reauthorize...

How to Change the Maximum Segment Size on a NetScaler Appliance

This article describes how to change the Maximum Segment Size MSS for all sourced packets from a NetScaler appliance. Requirements Command line access to the NetScaler appliance through the console or a Secure Shell SSH client General knowledge of the NetScaler Command Line Interface CLI and UNIX...

[NetScaler] Service State doesn't sync to Secondary node in HA setup

When you build NetScaler HA pair with VPX on SDX platform. You may observe the issue that Primary doesn't sync service UP/DOWN events to Secondary node. The issue can impact SDX platforms:SDX 8900, SDX 15000, SDX 15000-50G, SDX 26000, and SDX 26000-50S...

Virtual App/Desktop Sessions Fail to Launch with Citrix Workspace App 2305 for Windows

Virtual app/desktop session launches with Citrix Workspace app 2305 for Windows might sporadically fail. This may result in session launches silently quitting, session disconnects with a gray screen, or session launches failing with an error message ‘ SSL Error 27: No local security certificates...

How to Change IP Address of NFS Storage on XenServer

This article is designed to explain how to change ip address of NFS storage on XenServer...

Netscaler crash after upgrading to the version 13.1-45.63 with HTTP/2 enabled.

A NetScaler appliance might crash when an HTTP/2 enabled virtual server generates a response for an HTTP/2 request, instead of forwarding the request to the back-end service...

After NetScaler upgrade to 13.1-45.61 Bind commands to SSL service not saved

After NetScaler upgrade to firmware version 13.1-45.61, the bind certkey and ECC curve commands to service/service group/internal services are not saved...

Removing Server HTTP header

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How to find projected release dates for new versions of workspace app.

How to find projected release dates for new versions of workspace app...

Native Windows Camera application is not working in Citrix session.

Native Windows Camera application is not working in Citrix session. Issue is not seen in a RDP session...

Driver Disk for Microsemi smartpqi 2.1.22 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.22040 Issues resolved in thi...

ADC - 13.1 - unable to update licenses from SDX to ADM

When licensing the SDX through ADM it throws the error "Connection to License server failed"...

Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.

Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000, 26000, 26000-100G, 26000T-100G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020/15020Z, MPX/SDX 15030/15030Z, MPX/SDX 15040/15040Z, MPX/SDX 15060/15060Z, MPX/SDX 15080/15080Z, MPX/SDX 15100/15100Z, MPX/SDX 15120/15120Z, MPX/SDX 26100/26100Z, MPX/SDX 26160/26160Z, MPX/SDX...

Workspace Error "Unable to add account with the given server URL" after enabling WAF on ADC

After enabling WAF on ADC, the following error is seen while adding Citrix Gateway URL on Workspace : "Unable to add account with the given server URL. Ensure that it is correct or enter your email address." Traffic Flow Brief Topo: Workspace LB SSL Virtual Serveron ADC1 , WAF enabled Citrix...

CWA HTML5 shows incorrect version

After upgrading CWA HTML5 from v2101 to any later versionsE.g. v2309 in the storefront server, the About dialog still shows the old version. The Storefront Console however still shows the correct version...

Unable to update WAF Signatures "File too large"

Customer is unable to update NetScaler AppFw Signatures from the GUI and receives an error "File too large" when attempting the WAF signature update...

Workspace App for Mac - Known Issue - March 23rd 2023

When using Citrix Workspace App for Mac, users may receive the following errors: - Unable to communicate with Authentication Manager service - The Store doesn't exist. Please retry or contact support. - Citrix Workspace cannot connect to the server. Check your network connection. -Could not...

The certificate authority is invalid or incorrect

EPA scan error. "Access Denied: your device does not meet requirements for logging on" "The certificate authority is invalid or incorrect." from nspex.txt...

Citrix Secure Access setup failed in Windows11 (ARM64 based)

CitrixSecure Accesssetup failed in Windows11 ARM64 based with the below error "Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network ConfigurationOperators group......"...

CWA displaying apps differently depending on which Storefront server you connect to

When connecting to a new Storefront server, customer is seeing icons that are displayed differently then they do when connecting to another Storefront server running the same version. Connected to the 1st server, the apps looked like this: Connected to the 2nd server, the apps looked like this:...

Cannot complete request when accessing HTTPS Storefront URL

When users access the storefront webpage they get an error saying "cannot complete request" on the detect workspace app / receiver web page...

NetScaler HTTP-ECV monitor probe fails and returns "404 Not Found" response code

The HTTP-ECV monitor fails and returns the 404 Not Found response code. For example, a monitor of the HTTP-ECV type was configured to monitor the status of a backend server using the following as the expected response string: "Response is Successful." The status of the related service was marked ...

Citrix Analytics shows many 'Not Categorized' items under Performance Tab

Citrix Analytics will show manyNot Categorized items Citrix Cloud Monitor will show RTT asN/A...

Need to enter credentials multiple times via Workspace app access on MAC OS clients

The users need to enter credentials multiple times when using Workspace app to login to Gateway on MAC OS clients. Finally, the users still encounter the following error. Web access works well. MAC OS version:...

Microsoft Security Update Validation Report October 2022

Microsoft’s October 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Citrix Cloud - Display messages to users in cloud workspace

Need to be able to customize messages when users log into cloud workspace to inform when of any maintenance or planned outages...

Unable to connect to Storefront using Workspace App

Adding store fails with error 'cannot contact store' We can access store via CWA for web...

Microsoft Security Update Validation Report August 2022

Microsoft’s August 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

PVS : Failed to created machines using CVAD wizard , error : Cannot create BDM partition for device

PVS : Failed to created machines using Citrix Virtual Apps and Desktop wizard , error : Cannot create BDM partition for device xxxxxxx PVSDllHypervisorPlatforms,,0,,5,EntryExit," targetFolder: Rxxxtestxxx Esx.cs5185: UploadFile",""PVSDllHypervisorPlatformsAO,,0,,5,Information," httpUrl:...

What is Citrix ADC TCP retransmit timeout (RTO) value

You may need to know Citrix ADC's TCP retransmit timeout RTO for troubleshooting retransmission issues...

ICA session freezes 8-10 minutes after session launch

ICA session freezes 8-10 minutes after session launch. The session remains active, only the display is frozen, for example keyboard typing will continue through to session. Users can successfully reconnect to the session and work again for similar time before the session again appears frozen...

Secure Mail Issues with Android Push Notifications

SecureMail on android devices was not getting background push notifications, therefore users had to manually open SecureMail to check for email. When examining network traces from the ADC, we observe connections to certain Google owned IP addresses are being blocked...

App Layering - 2206 WMI applications relying on the Global Assembly Cache (GAC) fail to run.

WMI applications no longer work after upgrading to App Layering 2206. Specifically anything that uses the GACMSIL directory...

CWA for Android: We were unable to tunnel through the proxy

Viewer of CWA for Android fail to establish connection to VDA with below given error message We were unable to connect through the proxy. Error - 0 Logs show following error logs 02-10 05:44:55.989 1117 28821 W System.err: Caused by: android.system.GaiException: androidgetaddrinfo failed: EAINODA...