Renewing the VPP token in Citrix Endpoint Management and XenMobile

This article guides users through the process of renewing the VPP token in Citrix Endpoint Management and XenMobile. The workflow remains consistent for both on-premises and cloud platforms...

LDAP Bind Account Requirements for Citrix ADC and Citrix Gateway Authentication Features

When using the Lightweight Directory Access Protocol LDAP for authentication features of Citrix ADC and Citrix Gateway, not all accounts can function as the LDAP bind account. Some minimum requirements are necessary when configuring features that use LDAP Authentication such as Citrix ADC system...

How to debug and resolve ADM-HA DB Streaming broken issues

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Citrix App Layering | Start Menu does not respond to left click on Windows 10 when template is published via Azure Connector

Start menu does not respond to left click for VDI's created from a template published via the Azure connector The start menu may respond on first logon - but will always fail on second and subsequent logons After logon we see the following events in the application event logs:...

Gateway / AAA : Page stuck at loading (Page Spinning ) after upgrade.

After upgrade when accessing the Citrix Gateway the page is stuck at spinning wheel...

Android devices fail to enroll into XenMobile after upgrading Netscaler

The following symptoms are seen: Android devices fail to enrollinto XenMobile The error"Security policy does not allow you to connect" is seen in Secure Hub Android devices enrolling with Device Administrator mode legacy are the ones that see this adverse behavior the most but a smaller group of...

Gateway session time out not working as expected

Gateway time session out configured in the session profile doesn't work as expected...

Failed to add disks to the VM from XenCenter, error "you have reached the maximum number of virtual disks allowed for this virtual machine"

Adding more than 6 disks to VM from XenCenter throws error "You have reached the maximum number of virtual disks allowed for this virtual machine"...

How to Configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider

This article describes how to configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider and this article also provides detailed steps to configure Windows Azure to use NetScaler as a Security Token Service STS/ Identity Provider IDP...

How to Customize App Shortcuts with Receiver for Windows

As a Receiver administrator, you can configure Receiver for Windows 4.2.100 to automatically place application and desktop shortcuts directly in the Start menu or on the desktop in a similar way that Receiver for Windows 3.4 Enterprise places them. The new shortcut only mode provides a seamless...

Application Categories in Workspace

This article discusses how to accessApplication Categories in Citrix Workspace. Administrators can use Application Groups to configure application categories...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Microsoft Security Update Validation Report July 2021

Microsoft’s July 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

WEM Transformer: SSON is not working

If attempting to log on to WEM transformer via SSO with an individual user account, SSO does not work, the user needs to re-enter their credentials to logon to workspace...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

How to monitor xenserver resource utilization on Citrix ADC

How to monitor xenserver resource utilization on Citrix ADC...

3Dconnexions Spacemouse Enterprise Display not working

When redirected using generic USB feature, 3DConnexions Spacemouse Enterprise: https://3dconnexion.com/de/product/spacemouse-enterprise is not 100% functional. TheVDA detects the device and the mouse joystick is working fine, But the screen on the device stays in the splash screen, instead...

How to determine XenServer is booted in uefi or legacy mode

Determine XenServer is booted in uefi or legacy mode...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

Citrix Hypervisor 8.2 unable to load 2nd HBA card

Jun 4 15:46:50 hostname kernel: 75.692775 xen: -- pirq=85 - irq=85 gsi=85Jun 4 15:46:50 hostname kernel: 75.692987 Failed to setup GSI :85, errcode:-28Jun 4 15:46:50 hostname kernel: 75.928523 lpfc 0000:87:00.1: 3:6101 Disabling NVME support: Not supported by firmware: 1 1Jun 4 15:46:50 hostname...

Citrix Hypervisor 8.2 : xe-toolstack-restart causes the PVS VMs to go into PowerState Unknown.

PVS VMs may showPowerState Unknown inCitrix Studio when the toolstack is restarted on the XenServer Hypervisor hosting the VMs. Currently logged in sessions will be unaffected however any new user trying to log may encounter an error as the site is unable to determine if any VMs are powered on an...

CVAD 1912 CU2 || Unable launch applications / Desktop from client - Unknown client error 1110, Proxy error

User can access to Published app locally. .User cannot access published apps or desktop through VPN from client machine.Ping and access Domain server, local DNS, etc working fine...

SDWAN doesn't support "MSS Clamping" in PPPoE Internet Service (Before version 11.3.1), that causes some external web pages can't be loaded

When users access internet web servers through SDWAN Internet Service. Meanwhile, the Internet Service is a PPPoE Link.The internet access may fail when load some pages...

Http/1.1 Internal Server Error 43531 Error after upgrading to Citrix Gateway 13.0 71.44 and 12.1 60.16

After successful authentication on Citrix Gateway, the enumeration of the published application failed with the error below: Http/1.1 Internal Server Error 43531...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

XenApp UNIX Error : Latency Issue with Published Application or Desktops from XenApp for UNIX through Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. While using Citrix Receiver 3.x to access published application from Citrix XenApp for UNIX, users...

Unable to add new PVS devices to Citrix Cloud with the setup wizard

While using the Setup Wizard to add new PVS target devices to Machine Catalogs in Citrix Cloud the operations fails with the error "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required."...

Rendezvous Protocol Is Not Functioning With Citrix App Layered Virtual Delivery Agents (VDA) via Citrix Cloud

Rendezvous Protocol does not function as expected and connect to the Gateway Service directly...

FAQ: Receiver for Windows 4.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Q: When was Citrix Receiver 4.2 publicly released? A: Dec 3, 2014 Q: What features does Citrix...

App Layering - Error: Server 503 “Azure Server Busy” Error

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Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

".NET Framework Initialization Error" on Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If a computer has .NET Framework version 4 installed and there are no older versions of the .NET...

Citrix Receiver Application Icons are Unavailable from Systray

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After installing Citrix Receiver 3.0 and configuring it for PN Agent operation, users cannot configu...

How to Install and Configure RSA Soft Token on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. A recent update to the Citrix Receiver for iOS, adds integration of the RSA token to allow access to...

iOS SecureMail shows Error in notification bar "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."

Error message pops up on notification bar/screen when a new email comes butfor user are able to receive the mail in client. Error Message "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."...

How to implement the OverrideIcaClientname feature for StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to implement the OverrideIcaClientname feature for StoreFront 1.2 Receiver...

How to Prevent Users from Changing Client Device Access Settings for 12.x Plug-in and later versions of Receiver for Windows Using Client Selective Trust

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information on how to prevent users from changing Client Device Access Setting...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

Driver Disk for Intel ixgbe 5.9.4 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.2 LTSRrelease who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.9.4 Issues Resolved In this Driver Disk Addresses a memory leak in the control domai...

How to Configure a Citrix Gateway Appliance with Unlimited ICA Connections

This article contains information about configuring a Citrix Gateway appliance with unlimited Independent Computing Architecture ICA connections...

How to Enable and Manage Client Audio Settings for the Citrix Receiver using a Group Policy

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explainsCitrix Administrators how to configure the different audio options for Citrix...

Citrix Workspace App Assistance for Non-Admins

Clickhere to download Citrix Workspace App. You have been directed to this article because you have questions about or need assistance with Citrix Workspace app and you are NOT an administrator or technical contact for your organization. As a non-admin user of Citrix Workspace app, you must conta...

Secure XML traffic between StoreFront and Delivery Controller

Provide assistance through the end to end process of securing XML traffic...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 2

Package name:xms10.13.0.10212.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin Date:February, 2021 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| February, 2021| Initia...

iOS Enrollment - Remote Management on DEP devices: Your credentials are either missing or wrong. Try again

When authenticating in Remote Management page the AD user cannot authenticate. Then it gets an error message: Your credentials are either missing or wrong. Try again...

Microsoft Edge using MDX microVPN to connect to Citrix Gateway is seen to redirect many times unexpectedly

When using Microsoft Edge, you may experience random loading of Bookmarked websites, previously visited websites or other unexpected browser redirects HTTP 302, to websites which the user has not chosen to load at the time. Other errors found on closer log examination may appear similar to the...

Unable to access StoreFront URL, error “can’t reach this page”

• In this scenario, the customer just built a test site running Virtual Apps 1912CU1 • He built one DDC, 2 StoreFront servers, and aleady created a Site and a StoreFront Store • When attempting to access the StoreFront URL, he gets an error saying “can’t reach this page” • Using the StoreFront...