5317 matches found
How to export logs using App Layering 2204 or higher
Walk-through the new export logs steps...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 7
Package name: xms10.14.0.10742.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10628.bin,xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: August 2022 Languages supported: English US...
.NET Application Event ID 1026 Inventory.exe unhandled exception
On PVS server, periodic errors every 6-10 minutes are being logged: Application event ID 1026 from .NET with details:Application: Inventory.exe;The process was terminated due to an unhandled exception. Application event ID 1000 with Faulting Application name: Inventory.exe System event ID 36871...
Start Menu not responding with User Personalization Layer enabled
Win10 20H2 start menu stops responding to mouse left click...
Driver Disk for Qlogic qla2xxx 10.02.07.00-k - For Citrix Hypervisor 8.2 LTSR
Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Version ---|--- qla2xxx| 10.02.07.00k Note: If you use Dell hardware, ensure that you...
When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default
When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...
What is the Recommended Way of taking a Trace on Citrix ADC.
Recommendation While taking a Trace on Citrix ADC...
Secure Mail Issues with Android Push Notifications
SecureMail on android devices was not getting background push notifications, therefore users had to manually open SecureMail to check for email. When examining network traces from the ADC, we observe connections to certain Google owned IP addresses are being blocked...
Citrix ADC MPX/SDX Fortville NIC Err-Disabled when LLDP Is enabled on Peer Switch/Router
If Citrix ADC is connected to a switch/router via Fortville NIC For example 10G port on MPX 8900, interface will show UP for a moment then go to Err-Disabled state. Running "show interface" command on ADC, you can find ADC Fortville NIC is in Err-Disabled State, along with TX Stall andHang counts...
How to apply pooled licenses to Citrix ADM
This article contains information on how to apply pooled licenses to Citrix ADM...
[Citrix Gateway] "Cannot complete your request" error after adding EPA configuration
In Citrix Gateway deployment, You may encounter "Cannot complete your request" error if adding a new EPA policy in AAA vServer. For example, you have the following existing configuration to implement post EPA scan based on group name: add authentication Policy NoAuthGroup01 -rule...
UPM - "The Group Policy Client service failed to sign-in. Access is denied" error observed on login
"The Group Policy Client service failed to sign-in. Access is denied" error observed on login to servers after UPM profile migration...
Local web browser window does not become foreground
The local web browser windows opened by the Bidirectional Content Redirection feature might not become foreground. It occurs constantly by the following steps: 1. Connect to the Windows 10 desktop via RDP 2. Start published desktop 3. Redirect a web page from VDA 4. A web browser window opens...
Citrix Gateway Service Points of Presence (PoPs) – Citrix Cloud Japan
In order to ensure business continuity and assure the quality of service for customers using Citrix Gateway service with Citrix Cloud Japan, Citrix provides the following Points of Presence PoPs for Citrix Cloud Japan customers. Customer actions Customers who may have hard-coded the FQDN or IP...
Microsoft Security Update Validation Report April 2022
Microsoft’s April 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
keyboard stops working after installing CWA for Windows 1912 CU7 with enabled App Protection option
When using Citrix Workspace for Windows version 1912 CU7 on HP G5 laptops with enabled App Protection option, the keyboard stops working. When install version 2204 keyboard is working...
Support Services Program Terms and Guidelines
This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...
How to Create Application Firewall Policy for Chunk Requests to Bypass Application Firewall on Citrix ADC 8.1-9.3
This article describes how to create application firewall policy for chunk requests to bypass Application Firewall module. Background In NetScaler software release 8.1 to 9.3 the Application Firewall module does not support chunked request. As a workaround you can create an Application Firewall...
Failed to add device when registering with OTP
Failed to add device when configuring OTP One Time Password...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5
Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...
Citrix-ADM using localhost IP 127.0.0.1 to send syslog traffic to Splunk server
Citrix-ADM 13.0 76.29 is noted to be using localhost IP to send Syslog traffic instead of ADM IP to external Syslog server. As a result, Citrix ADM is not able to send the Syslog traffic to Splunk server successfully as seen below. A tcpdump on Citrix ADM also shows traffic is generated and sent...
Gateway 12.1 55.247- after reboot/restart the Gateway is not working need to Enable/Disabled MBF for get access to the Gateway page
After ADC reboot/restart Customer unable to access Citrix Gateway page. Customer had to toggle MBF mode on ADC for restore access to Citrix Gateway Page...
Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP
Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...
Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 7
Package name: xms10.13.0.10723.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: March 2022 Languages supported: English US...
How to send Application Firewall messages to a separate syslog server
This article describes how to send Application Firewall messages to a separate Syslog Server. Requirements A secure Filetransfer utility such as WinSCP A utility to open a SSH console to the appliance such as PuTTY...
Microsoft Security Update Validation Report February 2022
Microsoft’s February 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...
EPA fails after Chrome/Edge version 98 update
NOTE: It’s recommended to have latest version of EPA and Gateway Plugins to get optimum User experience as several items have been addressed in recent versions such as disconnection on reboot and standalone setup for plugin. Few of the issues in feedback , “disconnection on reboot”, and “standalo...
App Layering | How to take App layering Backup
...
Adobe Acrobat PDF Maker Outlook Add-in not working when elastically layered.
Outlook add-in not working for Adobe PDF Maker. Attempting use Adobe Acrobat Reader and Acrobat Pro with one on the base image and the other as an elastic layer...
Storefront unable to communicate with Delivery controllers over HTTPS.
SSL Error on Storefront Event Logs:...
Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 11
Package name: xms10.12.0.11103.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces: xms10.12.0.11004.bin, xms10.12.0.10917.bin, xms10.12.0.10818.bin, xms10.12.0.10714.bin, xms10.12.0.10613.bin, xms10.12.0.10539.bin, xms10.12.0.10417.bin, xms10.12.0.10324.bin,...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2
Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...
Citrix Workspace App - Fresh install/Update operation of CWA App may result in delay for about 10 - 30 mins
CWA Windows app installer gets stuck/hung for an extended time during installation/Updation and eventually succeedsTypically after 10 - 30mins. Users might experience delays in the installer/upgrade workflow...
Microsoft Security Update Validation Report November 2021
Microsoft’s November 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...
How to manage unexpected volumes of logging in Citrix Hypervisor
In Citrix Hypervisor, the log partition can sometimes fill up with excessive logs. This article lists some ways to configure logging to decreasethe volume oflogs...
Unable to create MCS machine catalog due to large number of Provisioning Tasks
In rare cases, MCS machine catalog may fail to create with the following error -- Action Name: MCCreateMachineCatalogInitialzation Exception: DesktopStudioErrorId : UnknownError ErrorCategory : ResourceUnavailable DesktopStudioPowerShellHistory : Create Machine Catalog 'XXXXXXX' On analyzing the...
Unable to see the analytics on ADM
Analytics data not visible on ADM...
Hotfix XS82E032 - For Citrix Hypervisor 8.2
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX325319 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...
Citrix App Layering | Start Menu does not respond to left click on Windows 10 when template is published via Azure Connector
Start menu does not respond to left click for VDI's created from a template published via the Azure connector The start menu may respond on first logon - but will always fail on second and subsequent logons After logon we see the following events in the application event logs:...
Gateway / AAA : Page stuck at loading (Page Spinning ) after upgrade.
After upgrade when accessing the Citrix Gateway the page is stuck at spinning wheel...
Citrix Provisioning Services - Target Device(s) Hang After 96 Hours With No PVS License
After a license server upgrade to support PVS 1912 LTSR from 7.15 LTSR Target Devices may immediately report entering "grace period". After 96 hours of uptime the Target Device may appear to freeze. Target Device hangs or freezes are typically first found in the Studio console by a CVAD...
SDWAN Center: Getting "An internal error has occurred" while trying to fetch Virtual path details using the NITRO API Command
...
MCS-provisioned VDA dropped out of the domain after OS upgrade
Following an OS upgrade, MCS-provisioned VDAs leave their domain on reboot. You may also observe computer account password resets at that time...
EPA scan getting failed through Safari Full Screen Mode on MacOS
When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...
Failed to add disks to the VM from XenCenter, error "you have reached the maximum number of virtual disks allowed for this virtual machine"
Adding more than 6 disks to VM from XenCenter throws error "You have reached the maximum number of virtual disks allowed for this virtual machine"...
Endpoint Management | How to generate and import a certificate for a Discretionary CA - PKI
The objective of this article is to show you how to prepare a self-signed certificate so it can be uploaded to Citrix Endpoint Management or XenMobile to be used by a Discretionary CA - PKI...
Endpoint Management | Issues deploying Credential policy with Discretionary CA - PKIs
After trying to deploy a credential policy, the device Assigned Policies section shows the following error from the Failed Column: Path: Dashboard Manage Devices %Device% Edit Assigned Policies - Type: Credentials - Comment: Command preparation failed:...
How to Configure NetScaler in a HA Setup to Communicate in Two-Arm Config with Different VLAN Tags
This article describes how to configure the appliances in a high availability setup to communicate in a two-arm configuration with different 802.1q VLAN tags on each arm. In some network topologies, administrators enforce a security policy where VLAN traffic through their switching equipment must...
Hotfix XS82E030 - For Citrix Hypervisor 8.2
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS82E024 Revision History| Published on J...