Failed to launch session with the error code “<AppName> is no longer available. Do you want to remove the shortcut?” on Citrix Workspace App during App/Desktop Launch

When a user tries to launch published application or Desktop by double clicking the shortcut of published applications or Desktops created on user’s Desktop or Start menu, launch fails with error “'AppName' is no longer available. Do you want to remove the shortcut?” Note: This error only applies...

Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Password field not displayed for published apps in Windows Server 2019

When publishing any O365 app such as Excel or Word, users are prompted to authenticate to Office 365 to activate the app. Password field is not rendered when the app is published so users can never authenticate. This also occurs with RDP initial app. Microsoft has reproduced the issue with using...

Citrix Hypervisor Security Update

Description of Problem A number of vulnerabilities have been found in Citrix Hypervisor formerly Citrix XenServer that may: i. Allow the host to be compromised by privileged code in a PV guest VM, ii. allow unprivileged code in a HVM guest VM to cause that guest to crash and iii. under certain...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

How to lock Chrome to a single site by using Android Enterprise policies ?

This article mentions how to lock Chrome to a singe site and block other traffic using Android Enterprise policies...

Compositing Engine machine stuck with error "Lifetime validation failed. The token is expired"

Offload compositing getting stuck with error "Lifetime validation failed. The token is expired" and the compositing engine machine gets deleted after 20 mins. ELM fails with error: The compositing engine failed to initialize after "00:20:00". Screenshot:...

Certificate chain no longer works correctly on Endpoint Management Server, devices fail to connect

You may notice that a certificate is soon to expire on Endpoint Management Server. After obtaining a new certificate, devices no longer connect. Inspecting the logs on the client show that there is now a certificate trust error, even though the new certificate is valid...

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

This article is intended for Citrix administrators and technical teams only. NOTE: Receiver for Windows version 4.4 or later does not require these manual steps. Receiver for Windows 4.4 and later no longer requires separate Clean-Up Utility before installing or upgrading over a previously...

How to install Citrix Workspace app on Android phones and tablets

This article is intended for Citrix administrators and technical teams only. This article describes how to install Citrix Workspace app formerly Citrix Receiver on Android phones and tablets. Background : With Citrix Workspace app for the Android phones and tablets, you can access any Citrix...

Manual generation of the App Layering agent self-signed certificate

Replace the self signed certificate which expires 2 years post agent installation...

New Requirements for trusted certificates in iOS 13+/iOS 14+ and macOS 10.15.x/11.x

Apple has new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. Verify that all certificates follow the Apple requirements. For more details,review the following articles from Apple directly: https://support.apple.com/en-us/HT210176...

Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina

Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...

How to use StoreFront Multi-Site Aggregation to configure high availability

This article focuses on configuringhigh availability using StoreFront's Multi-Site Aggregation feature in case of standalone Virtual Apps and Desktops sites with identical published apps. This is not a disaster recovery solution however, it can be used as an alternative and it will be helpful in...

Citrix Provisioning Service Target Device compatibility with Hyper V Generation 2 Virtual Machines.

The following table shows which 64-bit and 32-bit versions of Windows you can use as a guest operating system for generation 1 and generation 2 virtual machines. 64-bit versions of Windows| Generation 1| Generation 2 ---|---|--- Windows Server 2019| ✔| ✔ Windows Server 2016| ✔| ✔ Windows Server...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

Error: No Product Licenses Found on the License Server for the Selected Model

When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...

Error: "No device license is currently available for this computer" on Citrix Provisioning service

When launching a session to the PVS target the following error message appears: “ No device license is currently available for this computer. A system shutdown will be initiated in 720 hours. To avoid loss of data, save your work now and close all the applications.” In the PVS console, the Target...

Ubuntu 18.04.2 VMs can fail to boot on Citrix Hypervisor (formerly XenServer)

When creating an Ubuntu 18.04.2 or18.04.3VM or updating an existing VM to Ubuntu 18.04.2 or 18.04.3, your VM can fail to boot. The console shows the boot sequence hung at the point "Starting Tool to automatically collect and submit kernel crash signatures..." If you switch the console to shell mo...

Control domain memory leak issue on Citrix Hypervisor 8.0 when GPU in use

1. Any operation on VMs start, shutdown, creating and removing snapshot etc. with GPU are extremely slow 2. Citrix Hypervisor 8.0 freezing when GPU in use...

Storefront: Issue with creating new deployment - "Unable to Create Deployment"

1. Unable to create StoreFront Deployment on a VM hosted on VMware with VMware tools installed Exception: New Server Deployment An error occurred running the command: 'Set-DSNewClusterEnvironment' An error occurred while adding the StoreFront configuration API. Exception of type...

Citrix Hypervisor Security Update

Description of Problem A security issue has been identified in certain CPU hardware that may allow unprivileged code running on a CPU core to infer the value of memory data belonging to other processes, virtual machines or the hypervisor that are, or have recently been, running on the same CPU...

OS Layer Finalize fails with error "It looks like the packaging Machine has never been powered on".

While finalizing an OS layer edit in the App Layering appliance, you receive an error,"It looks like the packaging Machine has never been powered on." Can see the below error in ELM logs: 2019-11-01 09:53:36,890 ERROR 27 CpTaskResultMessag: Got Error type GlobalizedError. FailureReason: It looks...

Unable to Autoupdate Workspace App for Mac 19.10/19.10.1 - Error: "An unexpected error occurred during installation"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to autoupdate Workspace App for Mac from 19.10/19.10.1 to 19.10.2 and above you will...

How To Customize The Window Title Of Native Citrix Receiver Authentication Dialogs

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. All native Citrix Receiver authentication dialogs have title “Citrix Receiver” thus: This article...

Citrix Hypervisor Security Update

Description of Problem A number of vulnerabilities have been found in Citrix Hypervisor formerly Citrix XenServer that allow the host to be compromised by: i. Privileged code in a guest VM that has been assigned a PCI passthrough device ii. Privileged code in a PV guest VM iii. Unprivileged code ...

PVS 7.15: Unable to boot/restart target device from PVS

Nothing happens when weboot/restart target device from PVS console. Able to boot/restart machine from Studio...

Citrix Licensing: Studio unable to connect to Licensing server - Untrusted server

1. Unable to connect to Citrix Licensing server from Studio getting "Untrusted server". 2. Getting "An error occurred while retrieving the certificate for the license server at this address". 3. Error Id: XDDS:BD69C800 DesktopStudioErrorId : UnknownError ErrorCategory : ResourceUnavailable...

Getting "You might be having an issue with a Citrix virtual driver" while launching apps.

User's may see the following error message when launching applications or Desktops "Unable to Start, You might be having an issue with a Citrix virtual driver . Contact your system administrator for further assistance", where is the name of a 3rd Party application or driver eg MyBadApp. The issue...

Notice of Status Change Announcement for Version 12.1 of the Citrix ADM

Citrix Systems, Inc. announces an update to End of Maintenance and End of Life dates for version 12.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM product lifecycle model will change from 3...

FAQ: Recommended database collations for Citrix Products

What are the DB collations supported by different Citrix Products? Product| Collation that ends with ---|--- Virtual Apps and Desktops 7| CIASKS XenApp/Virtual Apps 6.5| CIASKS and CP1CIAS Provisioning 7| CP1CIAS Workspace Environment Management WEM| CIAI Session Recording| CIAS...

Notice of Change Announcement for Version 11.1 of the Citrix Application Delivery Management (ADM)

Citrix Systems, Inc. announces End of Maintenance for version 11.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM follows a 3-year product lifecycle model. Table 1. Release Milestones and Dat...

SavedListOfDDCsSids.xml furnishing SIDs of old controllers for VDA registration

Old controller names in the Events for Broker Agent Service while making registration calls...

Missing HOST SPN can cause workstation trust relationship error

User or admin is unable to login to a computer remotely using a domain account and sees this error: "The security database on the server does not have a computer account for this workstation trust relationship."...

Error while downloding the Citrix Gateway Plugin from Downloads Tab of ADC : Forbidden you don't have permission to access

ADC version below 13.0 Error while downloading plugin: "Forbidden you don't have permission to access /vpns/scripts/mac/CitrixAccessGateway.dmg on this server"...

Authentication Bypass Vulnerability in the Management Interface of Citrix Application Delivery Controller and Citrix Gateway

Description of Problem A vulnerability has been identified in the management interface of Citrix Application Delivery Controller ADC formerly known as NetScaler ADC, and Citrix Gateway, formerly known as NetScaler Gateway, that, if exploited, could allow an attacker with access to the management...

Configuring SAML Authentication from StoreFront to NetScaler

This article is to step through configuring SAML Authentication between StoreFront as the Service Provider SP and NetScaler as the Identity Provider IdP...

Errors testing new connector to CHv 8 - "Connection Error: A failure occurred connecting to Citrix Hypervisor. Error = write EPROTO 140247625111360:error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol"

When i try to configure a connector for this server on Citrix Hypervisor 8, if we check "Use Secured Communications", we get the error "Failed to connect to the server at ...". If we uncheck "Use Secured Communications" and "Ignore Certificate Errors", we can configure the connector. In the file...

Remote SSL Peer sent a handshake failure- on CWA 1910 for Mac and macOS Catalina

When trying to connect user receives "The remote SSL peer sent a handshake failure alert"...

"Certificate is not Trusted" on CWA 1910 for Mac and macOS Catalina

You have not chosen to trust "GlobalSign Root CA", the issuer of the server's security certificate...

Problem in taking a backup of ADC VPX from ADM

ADM is unable to take periodic backups of ADC and manual backups fail too. Here are the errors that we see in mpsconfig.log in ADM: SCP: Unable to open a session on 192.168.x.x Tuesday, 8 Oct 19 16:00:08.872 +1100 Error DeviceBackup541 Backup: Error uploading /mps/nssystembackup.pl on Citrix ADC...

PVS 1906: Unable to boot target device from BDM ISO. Getting "No Disk found to boot"

Target device was getting the IP address When target device was trying to stream it was failing with error "No Disk found to boot"...

CVE-2019-17366 - Citrix Application Delivery Management (ADM) Console Security Update

Description of Problem An authorisation bypass vulnerability was discovered in the Citrix Application Delivery Management ADM server. The vulnerability allows a Citrix ADM user with read-only privilege to access a managed instances with admin level permissions. The following deployment scenarios...

Citrix XenApp license acquisition error (-5) after upgrading the license server to 11.16.3 build 28000 and 11.16.6 build 31000

A Citrix XenApp License acquisition error -5 is generated after connecting a XenApp 6.5 or earlier environment to the 11.16.3 build 28000 License Server and 11.16.6 build 31000 License Server...

Subscribed desktop session fails to launch on CWA 1910 for Mac and macOS Catalina

Denying automation permission after launching subscribed desktop might cause Citrix Workspace App 1910 for Mac to become unresponsive using the macOS Catalina operating system. Affected users will see the spinner to launch a desktop but it will never complete and launch the session. Note:This iss...

How to select by default Apps instead of Favorites tab on RfWebUI Theme

Unified Gateway ICA Proxy set to NO without Storefront will land on the Favorites page. Default: Goal:...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...

You receive an error: "No tenant identifying information found in either the request or implied by any provided credentials" when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour. Without Secure Hub installed using Intune MAM only, then no problems are seen. When Secure Hub is installed and enrolled for MDM with...