Office application installation when using a Citrix Workspace App version higher than 2107

When launching the first MS Office Pro Plus 2016 application in a session, a partial installation is ran...

All ADC using pooled license entered grace period

All Netscaler Instances using Pooled License via ADM agent entered grace period...

Citrix Provisioning Services - Unable To Delete Server From Farm

While trying to delete a PVS server from the farm you are greeted by an unexpected error: Error Constraint Failed A database constraint caused an Add or Update to be stopped. --Details-- The DELETE statement conflicted with the REFERENCE constraint "FKCeipDataServer". The conflict occurred in...

Which SNIP will be selected by NetScaler to connect with backend server

...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000, 26000, 26000-100G, 26000T-100G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020/15020Z, MPX/SDX 15030/15030Z, MPX/SDX 15040/15040Z, MPX/SDX 15060/15060Z, MPX/SDX 15080/15080Z, MPX/SDX 15100/15100Z, MPX/SDX 15120/15120Z, MPX/SDX 26100/26100Z, MPX/SDX 26160/26160Z, MPX/SDX...

Unable to update WAF Signatures "File too large"

Customer is unable to update NetScaler AppFw Signatures from the GUI and receives an error "File too large" when attempting the WAF signature update...

Role of Spoofed IP address in FQDN Based Tunneling

What is the role of Spoofed IP address in FQDN Based Tunneling...

Virtual Application Launch Failure with error "The published resource is not available currently"

Launch virtual app failure via Gateway with error :"The published resource is not available currently"...

CWA displaying apps differently depending on which Storefront server you connect to

When connecting to a new Storefront server, customer is seeing icons that are displayed differently then they do when connecting to another Storefront server running the same version. Connected to the 1st server, the apps looked like this: Connected to the 2nd server, the apps looked like this:...

How to Hide HTML5 Workspace App Toolbar Download Option?

Hide 'Download' option in HTML5 Workspace App toolbar...

Citrix Workspace App Fails to Upgrade with an Error 0x800951C2

Citrix Workspace App fail to upgrade with an error 0x800951C2 when upgrading Server VDA from 1912 CU4 to 2203 CU2...

Citrix Workspace App installation fails on Windows Server 2012 R2

Citrix Workspace App CWA version 2109 and above will fail to install on Windows Server 2012 R2 Systems with the error "Unable to install the following prerequisites. Install them manually and then try to install Citrix workspace App again.” Microsoft Edge Webview2 Runtime: Error Code: -2147219198...

How to Configure GSLB Setup for Internal Users From GUI

This article contains information about how to configure a GSLB setup for internal users using the same host name. In some scenarios, the administrator requires that all external users coming through the Internet must go through the Citrix Gateway using a public or external IP Address, whereas al...

MPX/SDX Series 9100/16000, GUI LOM access to configuration settings are read-only

On a new MPX/SDX 9100/16000 appliance, LOM Access works fine via the CLI shell; however, while LOM Access and login via GUI are functional, the settings menu is disabled grayed out, preventing any changes from being made. It behaves as if there is read-only access even when logged in as the admin...

Vdisk locks are not clearing after shutting down a target from the PVS console running in Azure

PVS on Azure - When shutting down a target from the PVS console or the Azure portal vdisk locks are not releasing properly...

Microsoft Security Update Validation Report January 2023

Microsoft’s January 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

ADC :13.0 :HTML respond policy

ADC :13.0 :HTML respond policy...

Microsoft Security Update Validation Report December 2022

Microsoft’s December 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites

Storefront Console crashes when clicking configuration at node Manage Receiver for Web sites.The Store Front has successfully upgraded from 7.15 to 2203 LTSR...

Driver Disk for Qlogic fastlinq 8.70.12.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware who are running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.12.0 qede| 8.70.12.0 qedf| 8.70.12.0 qedi| 8.70.12....

CWA for Mac: How to disable Auto-Launch of CWA on MacOS

How to disable Auto-Launch of CWA on MacOS?...

ADC-13.0-Issue is with unable to upgrade ADC VPX

During Upgrade of VPX you are faced with error message, "License server version 11.14.0.2 not compatible with client version 11.16.6.0 Either upgrade the ADM to ensure that it is running", during upgrade process...

Microsoft Security Update Validation Report November 2022

Microsoft’s November 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Driver Disk for Intel ice 1.8.8 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Version ---|--- ice| 1.8.8 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Joining new DDC to Multi-Zone CVAD Site fails

New DDC join process to a multi-zone CVAD site spread across different datacenters fails. This happens at the step when each service on the new DDC tries to register with Citrix Configuration service...

How to configure EPA with one-to-one correspondence between usernames and mac addresses

This article address a configuration sample toconfigure EPA with one-to-one correspondence between usernames and mac addresses...

[VPN Plugin] Transfer Login keeps Loading with Non-English language setting

In Citrix Gateway VPN environment, you may observe the following issue when "Transfer Login": After clicking "Transfer" on Client VPN plugin, the button keepsspinning loading and stuck. Logs investigation show the following clues: Problem can only be observed in Non-English language setting Plugi...

More data flow occupies by PVS server after NAS server failover

To improve NAS server high availability,NAS storage controllers are created as failover group to provide fault tolerance for hardware issues and maintenance tasks. Sometimes, if one NAS storage controller needs to shutdown for maintenance or corrupted due tohardwarefailure, it will failover to...

EPA failure (Access denied)

EPA failure with the following error seen in the logs: 2022-04-13 12:24:19.079 | Tid: 03344 | ERROR | downloadEpaLib | 296 | Failed to verify downloaded EPA library 2022-04-13 12:24:19.079 | Tid: 03344 | DEBUG | nsverifyfile: called 2022-04-13 12:24:19.080 | Tid: 03344 | ERROR | nsverifyTrustedCe...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 10

Package name: xms10.13.0.11025.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10922.bin, xms10.13.0.10817.bin, xms10.13.0.10723.bin, xms10.13.0.10603, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and...

Unable to connect to Storefront using Workspace App

Adding store fails with error 'cannot contact store' We can access store via CWA for web...

How to export logs using App Layering 2204 or higher

Walk-through the new export logs steps...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 7

Package name: xms10.14.0.10742.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10628.bin,xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: August 2022 Languages supported: English US...

.NET Application Event ID 1026 Inventory.exe unhandled exception

On PVS server, periodic errors every 6-10 minutes are being logged: Application event ID 1026 from .NET with details:Application: Inventory.exe;The process was terminated due to an unhandled exception. Application event ID 1000 with Faulting Application name: Inventory.exe System event ID 36871...

Start Menu not responding with User Personalization Layer enabled

Win10 20H2 start menu stops responding to mouse left click...

Driver Disk for Qlogic qla2xxx 10.02.07.00-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Version ---|--- qla2xxx| 10.02.07.00k Note: If you use Dell hardware, ensure that you...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

What is the Recommended Way of taking a Trace on Citrix ADC.

Recommendation While taking a Trace on Citrix ADC...

Secure Mail Issues with Android Push Notifications

SecureMail on android devices was not getting background push notifications, therefore users had to manually open SecureMail to check for email. When examining network traces from the ADC, we observe connections to certain Google owned IP addresses are being blocked...

Citrix ADC MPX/SDX Fortville NIC Err-Disabled when LLDP Is enabled on Peer Switch/Router

If Citrix ADC is connected to a switch/router via Fortville NIC For example 10G port on MPX 8900, interface will show UP for a moment then go to Err-Disabled state. Running "show interface" command on ADC, you can find ADC Fortville NIC is in Err-Disabled State, along with TX Stall andHang counts...

How to apply pooled licenses to Citrix ADM

This article contains information on how to apply pooled licenses to Citrix ADM...

[Citrix Gateway] "Cannot complete your request" error after adding EPA configuration

In Citrix Gateway deployment, You may encounter "Cannot complete your request" error if adding a new EPA policy in AAA vServer. For example, you have the following existing configuration to implement post EPA scan based on group name: add authentication Policy NoAuthGroup01 -rule...

UPM - "The Group Policy Client service failed to sign-in. Access is denied" error observed on login

"The Group Policy Client service failed to sign-in. Access is denied" error observed on login to servers after UPM profile migration...

Microsoft Security Update Validation Report April 2022

Microsoft’s April 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Support Services Program Terms and Guidelines

This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...

How to Create Application Firewall Policy for Chunk Requests to Bypass Application Firewall on Citrix ADC 8.1-9.3

This article describes how to create application firewall policy for chunk requests to bypass Application Firewall module. Background In NetScaler software release 8.1 to 9.3 the Application Firewall module does not support chunked request. As a workaround you can create an Application Firewall...

Failed to add device when registering with OTP

Failed to add device when configuring OTP One Time Password...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5

Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...

Citrix-ADM using localhost IP 127.0.0.1 to send syslog traffic to Splunk server

Citrix-ADM 13.0 76.29 is noted to be using localhost IP to send Syslog traffic instead of ADM IP to external Syslog server. As a result, Citrix ADM is not able to send the Syslog traffic to Splunk server successfully as seen below. A tcpdump on Citrix ADM also shows traffic is generated and sent...