Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

“Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes” on NetScaler SD-WAN

The following message is displayed under Configuration System Maintenance Update Software: “Upgrade in progress. This operation will take about 20 minutes. Please re-login after 20 minutes.”...

VMware vSphere 6.7 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...

Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile

MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...

Configuring a SDX Channel from the SVM

Identify how configure LACP in SDX Channel...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

How to install NMAS on VMware ESXI or VSphere

Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...

Error: "HTTP/1.1 Gateway Timeout" When Using NetScaler with Secure Web

After launching Secure Web Gateway, some websites report an error message "HTTP/1.1 Gateway Timeout". This is common with ADFS...

How to Troubleshoot Citrix License Server

Every Citrix product environment must have at least one shared or dedicated License Server. Servers running Citrix products contact the License Server to obtain licenses when users connect. License files must be on the License Server that is associated with the product you are licensing. The...

The Stream process is not running on the PVS server

Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...

Error Code 41E on Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Error appears on Android Receiver when attempting to pass through NetScaler Gateway...

Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint

User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...

App Layering: "Welcome to Emergency Mode" usually means the Repository logical volume is damaged

After a reboot, the ELM refuses to boot, instead reporting you are now in Emergency Mode: Welcome to emergency mode! After logging in, type "journalctl -xb" to view system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to try again to boot into default mode Give root password for...

How To Deploy NetScaler as Both OAuth SP and IdP

Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...

After I upgrade Windows 10 on my OS layer, what do I do about the C:\Windows.old folder?

When you upgrade Windows 10 from one major version to another 1703 to 1709, for instance, the previous Windows installation is left in a C:\Windows.old folder. In App Layering, you must not delete this folder. Our software needs to copy our drivers and other files from Windows.old to Windows once...

FAQ: Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...

How to Upload Data to Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler

This article describes how to determine the IP addresses of active connections to a virtual server of a NetScaler. Background To troubleshoot a web application issue, you might need to determine the IP address actively connected to a virtual server of NetScaler. For example, certain percentage of...

SSO PassThrough is not working in Microsoft Edge Browser.

SSO Pass-through is not working in Microsoft Edge Browser...

XenMobile: 500 Server Internal Error (exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0) when we click on Manage > User

When you click Users tab on XenMobile server receiving error - 500 Server Internal Error exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0...

App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance

The error appears when rebuilding a desktop...

XenMobile Loses Delivery Groups Association After Changing Group Names in Active Directory

After changing Active Directory group names, XenMobile Server can't see the users in the correct groups...

Workspace Environment Management (WEM): Active Directory search improvements in WEM 4.6

Introduction The Active Directory AD system built into the WEM Administration Console and WEM Infrastructure Server has been refactored in WEM 4.6 to improve performance and stability. Although AD searches performed by the WEM Console and WEM Infrastructure server in previous WEM versions have...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...

"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10

...

XenMobile : DEP enrollment failing with an Error "Invalid Profile"

While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...

"The desktop is in the process of restarting; the Unidesk system is waiting for an indication that the desktop is ready before it proceeds"

...

vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

Secure Hub Authentication Loop with Pin configured

The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...

How to Enroll Windows 10 Desktops/Laptops to XenMobile

This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...

Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS

Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...

Troubleshooting Gateway Insight on NetScaler MAS

Troubleshooting Gateway Insight on NetScaler MAS...

GEO Mapping Issues on NetScaler MAS

GEO mapping issues on Citrix ADM...

Syslog Events Not Recorded on Syslog Page of NetScaler MAS

Syslog events not recorded on syslog messages page of NetScaler MAS...

How to use NetScaler appliance to avoid Layer 7 DDoS attacks

This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...

How to View Active Users Sessions Connected to Specific Citrix Gateway vServers

This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...

Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."

You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...

Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration

This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...

Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...

App Layering - Best Practice for Printing

Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...

Configure StoreFront with OKTA

This article illustrates how to configure StoreFront to use OKTA for authentication using SAML metadata exchange...

Signing Certificate Shows Expired Certificate in the Device

After renewing the SSL certificate, signing certificate still shows as an expired certificate in the device...

Pool update does not complete when CPU feature set has changed

When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...

Error: "StoreFront MMC could not create the snap-in. The snap-in might not have been installed correctly"

StoreFront Management Console opens with the error message"MMC could not create the snap-in. The snap-in might not have been installed correctly"...

Error When Booting Target Devices: "vDisk file access permission denied"

Booting target device to a vDisk was showing the following error after downloading the bootstrap file: "Server IP Address:6930: vDisk file access permission denied."...

RADIUS Group Extraction Failing with Error "Extracted group : Null"

NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server"Extracted group : Null" in aaad.debug log...

Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome

Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...