The remote server returned an error: (500) Internal Server Error

If you see "The remote server returned an error: 500 Internal Server Error" in any of the Unidesk failure messages, it means there is a problem with an ESX host. Keep in mind that vSphere will route filesystem requests to any available ESX host that has the requested VMFS mounted, including ones...

Visual Studio crashing desktop after last OS update

When you install Visual Studio 2010 or 2012, Visual Studio also installs the .NET 4 components it needs in the Application layer. If you update the .NET 4 components in the Visual Studio layer and do not also update them in the Operating System layer, there is a mismatch in the .NET files, which...

Using Task Scheduler to automate the collection of CDF traces

It gets difficult at times when we need to capture CDF traces for a specific period of time. We have different tools like CDF Control, Scout and CDF Monitor, however it requires manual intervention to start and stop the traces and yet there are chances that the traces might get over-written if yo...

Users unable to see the pinned taskbar icons with UPM profile

Users unable to open an application from the pinned taskbar icons...

How to Enable Azure Active Directory Enrollment of Windows 10 Devices with XenMobile

When a Windows device is joined to Azure Active Directory, the device can be automatically enrolled in XenMobile. To enable this, add the XenMobile enrollment URL to Azure Active Directory as detailed in this article. You can join Windows 10 devices to Microsoft Azure AD in any of the following...

Invalid password "nsgslbautosync: unable to establish master SSH connection: master process exited"

After changing the RPC passwords on our Netscalers, GSLB synchronization fails. Reverting to the default passwords allows GSLB sync to function. A non-default password is desired. Errors in the ns.log: "nsgslbautosync: Error executing command on gslb site...Reason: Error: Invalid username or...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

Remove Beginning Section of URL Using Rewrite Policy

Customer is looking for a way to remove a specific section of a URL at the beginning of the path...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

How to configure SAML Authentication on Storefront with ADFS

This document provides the steps to follow for manually configuring the SAML authentication with Storefront feature...

StoreFront SAML Troubleshooting Guide

During the installation and configuration of the SAML functionality introduced with StoreFront 3.9, there are various items to be aware of when performing a successful configuration. Although there are other issues you might encounter, this document will try to provide direction to help resolve...

How to Remove PVS Server from a Farm

This article describes how to decommission/remove a Provisioning Services Server from a farm...

StoreFront upgrade fails if PriviledgedService and MPSFagent (SCOM) is running

If the Citrix SCOM Management Pack Agent service is installed on the StoreFront server, StoreFront cannot upgrade. To work around this issue, disable the SCOM service before attempting the StoreFront upgrade. Note : This issue is not applicable to StoreFront 3.11 and higher. These services do not...

Unable to Launch Applications on StoreFront Through Thin Clients

When the user clicks on the application icon on StoreFront to launch it, nothing happens and the application fails to launch...

Error When Adding New Provisioned Machines to the Machine Catalog in Studio

Error when adding new provisioned servers to the machine catalog - Error stated the following: "The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:records. The InnerException message was 'Invalid...

How to Enable App Interaction Between XenMobile Secure Mail and Microsoft Office Apps

This document will help you understand how the XenMobile managed Secure Mail application will use Microsoft Office application to open the attachments in a controlled and secured manner. Environment Machine| Details ---|--- Active Directory| Win 2012 Certificate Authority| NA SQL Database| MS SQL...

How to Integrate Citrix Gateway with StoreFront for Access with Wyse Clients

This article describes how to integrate Citrix Gateway with StoreFront for access with Wyse clients...

How to configure SAML Authentication using Metadata?

To configure SAML Authentication with StoreFront you can use the metadata support option. This article describes the steps to perform the metadata based configuration...

Best Practices for deploying PVS in multi-geo environments

In scenarios where companies have a Global presence with multiple geographical locations, it is sometimes desirable to have a Provisioning Services Farm that spans multiple locations across the globe. PVS requires a constant andreliable connection to the SQL database. If there's a delay in...

How to Configure Certificate Based Authentication for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management...

Published app does not launch when SSO is used. Desktops launch fine.

Using Receiver and Receiver for web, published app wont launch but a published desktop works fine. If user is local admin - it works If signing in with username/password on Receiver or Receiver for web - it works. Event generated on vda host: "non-brokered ica connection request denied because th...

How to configure a session disconnect timer in XenApp 7.x

To set up a time limit so that any session in a Disconnected state is logged off after a predetermined amount of time...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...

Unable to disable receiver App Shorcuts from Appearing on Desktop or Start Menu

Icons will still show on end user Desktop Windows OS and Start Menu...

Director does not show Logon Duration for all sessions

When viewing "Average Logon Duration" not all connections are visible...

Error: "Wrong database version is being used" After Upgrading Provisioning Server

The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

Error: The Citrix Broker Service failed to validate a user's credentials on an XML service

WhenDomain Pass-throughis configured, the following is seen in the event log for the StoreFront: Log Name:Application Source: Citrix Broker Service Date: 2/8/2017 7:31:58 AM Event ID: 2100 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: VDA name Description: The Citri...

Provisioning Services 7.6 :vDisk Imaging using P2PVS

PVS 7.6 : Assistance with Imaging process...

Receiver Crash: A Fatal Error Cccurred. Would You Like to Restart Citrix Receiver?

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver gives a fatal error intermittently to all users. Trying to uninstall/install Receiver produces...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

PVS fails to connect to database after sql server mirroring failover

SqlException on db open, number = 53, msg = A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections...

vDisks not Synchronized Between the Local Stores of the Provisioning Service Servers.

vDisks are not synchronized properly between the local stores of both PVS servers. Replication Status shows vdisks files missing for some of the versions...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

XenDesktop Setup Wizard fails on a Hyper-V Environment

The XenDesktop Setup Wizard might fail when creating Targets on a Hyper-V Environment under the following Scenarios: The vDisk is set to any kind of Write Cache that includes a Local Hard disk BDM Partition is selected as the Boot method for the Targets The XenDesktop Setup Wizard might present t...

PVS 6.1 - Issues with MAK licensing activation....VAMT Tool will not launch

When try to activate a target device using MAK from the PVS console received: "The Volume Activation Management Tool cannot be found"...

XenMobile: Error during enrollment "could not connect to the server"

During the enrollment for IOS devices you receive the error "Could not connect to the server " during the installation of the Profiles. In the XMS Server debug logs we would see: "UserDeviceLimitExceededException"...

XMS is unable to connect to DEP - Error: "Connection failed" when testing the connection

In the XMS console, inside iOS Bulk Enrollment DEP Configuration, when importing the Token file from the DEP Portal, the connectivity test is failing with error "Connection Failed". However, XMS connectivity tests are showing that XMS is able to reach Apple's websites, the ports are correctly...

XenMobile Domain users unable to authenticate - LDAP response read timed out, timeout used

If domain users or admins are failing to authenticate to XenMobile, verify if the following error appears in the debug log 2016-04-05T10:25:50.128+0000 | 5EAF1FBBC192FC0D | WARN | http-nio-10080-exec-77 | com.sparus.nps.apple.security.AuthUtils | Forcing LDAP auth: cannot refresh user data:...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

How to restrict access to the XenMobile Server Admin console

This will allow us to restrict the access and allow only specific IP addresses to reach the management portal of the XenMobile Server...

What is promiscuous mode for a NIC (interface)

Question: What is promiscuous mode for a NIC interface? Answer: In a network,promiscuous modeallows a network device to intercept and read each network packet that arrives in its entirety. In anEthernetlocal area network LAN, promiscuous mode is a mode of operation in which...

Citrix ADC Gateway EPA Scans Deny Access Randomly With Error Code 12029

Citrix ADC Gateway EPA scans deny access randomly with error code 12029...

Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Secure Ticket Authority (STA) Status Is Marked As DOWN on Citrix Gateway Virtual Server

The CitrixGateway virtual server configured with Secure Ticket Authority STA is marked as DOWN, as shown in the following screen shot:...

Error: General error while launching applications through android receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error when launching applications through android receiver when coming through...

Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service

The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...

Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...