Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden

After configuring Client Certificate Authentication for XMS but the Client Certificate Request on the both the XMS and Issuing Server is returning a HTTP Response 403 Frobidden com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign CSR at...

XenMobile 10 MDM SSL Offload Configuration

A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...

How To Configure Single Sign-on for Receiver for ChromeOS

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver for Chrome now supports single sign-on SSON on Chromebook devices and Citrix Virtual...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used

Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...

How to create a raw VDI on XenServer ?

Sometimes when performance is important over other functionalities like snapshot fast clone which are provided by the VHD layer, we need to create raw VDI...

How to troubleshoot / Useful command around openVswitch in XenServer

This article provides information about ovs and command that can be used to troubleshoot ovs related issues...

Generated troubleshooting for NFS related issues on XenServer

This article will give you guidelines for troubleshooting NFS SR related issues on XenServer...

Error:"An SSL connection to the server couldn't be established" when using Workspace App for Linux

When trying to authenticate to a StoreFrontserver using the StoreFrontURL you get the error: An SSL connection to the server couldn't be established because the server's certificate was not trusted...

Error: "xenopsd internal error: Unix.Unix_error(Unix.ENODEV, "write", "") importing VM on XenServer

After exporting a VM into an xva format and trying to import the VM, VM import is successful, but when trying to start the VM, it fails with the following error in the /var/log/xensource.log xenopsd internal error: Unix.UnixerrorUnix.ENODEV, "write", ""...

Citrix Gateway VPN Users are Unable to Resolve IPv4 DNS When ISP has IPv6 Enabled

Citrix Gateway VPN users are not able to resolve IPv4 DNS when their ISP has IPv6 enabled...

Netscaler Gateway license not getting applied and ICA user count shows as 0

Netscaler Gateway license not getting applied and ICA user count shows as 0 in GUI and CLI both. show ns license output shows as below: Http DoS Protection: YES Dynamic Routing: YES Content Filtering: YES Integrated Caching: NO SSL VPN: YES Maximum users = 5 Maximum ICA users = 0...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Smart Access Control Policy Not Working on XenApp Server

A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...

Unable To Create Machines Via Provisioning Services - Console Error: "pbm.fault.PBMFault.summary when attempting to create virtual machines"

While trying to create VMs via PVS, the following error is displayed:...

XenDesktop 7.8 and 7.9 - System Hangs on Telemetry Service

Customers report provisioned targets device running VDA 7.8, hang after system boot on screen "please wait" or "getting devices ready" VDA 7.8 or 7.9 is booted and hangs at one of below reported screens at console, never progressing further: "Please wait" spinning wheel, "Please wait while...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

Error: "Object with type VM vbd.hdb does not exist in xenopsd" during VM Migration

When trying to migrate virtual machine, it fails with following error Error: "Object with type VM vbd.hdb does not exist in xenopsd"...

Known Issue – 10.3.10 XenMobile Apps not appearing on Store in MAM only environments

The XenMobile Engineering Team has identified a known issue affecting only customers in MAM -only environments MDM-only and XME customers are not affected. When an iOS device enrolls in a MAM only environment, the iOS version is not being updated following iOS upgrades. This issue will appear...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

How to take Pool Metadata backup on XenServer 8.2 CU1

What is Pool Metadata ? XenServer hosts use a database on each host to store metadata about VMs and associated resources such as storage and networking. When combined with storage repositories, this database forms the complete view of all VMs available across the pool. Therefore, it is important ...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Unable to propagate the changes and the configuration replication service crashes at the server.

Under certain circumstances, StoreFront may be unable to propagate the changes between servers and the configuration replication service may experience a crash...

Automatically connect to disconnected session after logon storefront

Automatically connect to disconnected session after logon storefront due to workspace issue...

How to Use Middle Button Paste Between Linux VDA and Linux Receiver

Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...

Changing delivery group icons with storefront 3.0 or above in the environment.

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Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

Troubleshoot Issues that Arise When Joining StoreFront Server to a Group

Complete the following steps to troubleshoot issues that arise when joining a StoreFront server to a group. 1. Validate that all machines are on the same version of Storefront. Open the StoreFront MMC Help About Citrix StoreFront Version. 2. Confirm that all StoreFront servers have the same date...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

How to Collect Xcode Logs

You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

Personalization Settings, Such as Outlook Signatures, Are Not Retained

Users report that certain registry settings and personalization, such as Outlook signature settings among others, are not retained after they log off and log in again...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

Local Storage Does Not Repair After Reboot of XenServer

Local storage will not repair after XenServer is rebooted...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Error: "A Configuration Error Occurred. Please Try Again" On XenMobile Server 10 While Adding App to Web Console

When adding an app via XenMobile Web Interface hosted on Apple’s App Store and error occurs “A configuration error occurred. Please try again,” when clicking save When collecting XenMobile 10 Debug Logs we see the following: 015-05-14T15:36:35.447-0500 | CF61DC628850C45E | ERROR |...

Error: "App Not Available" when launching iOS XenMobile Apps

When attempting to launch an MDX wrapped application, you will receive the error "App Not Available". This error is due to an invalid iOS Public App Store application description. The description that is pre-populated from Public App Store includes a datalink escape character that is not supporte...