Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

How to Adjust the Bond Balance Interval in XenServer 6.x

XenServer 6.1.0 introduces a change to the NIC bonding load balancing algorithm for active-active bonds in the vSwitch network stack. In past releases, active-active bonds were set to rebalance load every 10 seconds. However, in XenServer 6.1.0 active-active bonds on the vSwitch rebalance load...

Unable to Bind Provisioning Services TFTP Service to Multiple NICs

Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...

Partition Details are Not Displayed After a Clean Install of XenServer 6.x

On a clean install of XenServer 6.0 or later, the detailed partition does not appear for XenServer boot disk when you run the command,fdisk –l. On XenServer 6.0 or later and running thefdisk –l command, following shows the output and does not display any partition details of the booting disk. Pri...

How to Set Up Syslog to Capture Logs Real Time on a Central Location

This article describes how set up a Syslog server when you are experiencing issues across multiple XenServers and need to capture logs real-time on a central location...

Using Veeam Backup Software on Provisioning Services Server

While running Veeam software to backup Provisioning Services PVS servers, one of the PVS servers display status as Down in PVS server console regardless of whether the stream service is running. The following screen shot shows the server status in PVS console. The following screen shot shows the...

Error: "Could Not Logon. Verify your credentials and network connectivity" and "Service unavailable"

Application enumeration fails when the StoreFront server is connected through Access Gateway Enterprise Edition and iOS Receiver 5.7.x for iPad/iPhone. The following error messages are displayed: “Could Not Logon. Verify your credentials and network connectivity.” "Could Not Logon. Service...

TCP Ports get exhausted on the StoreFront server

StoreFront refuses to create connections and we get below events : Event ID 4231 : Request to allocate an ephemeral port number from the global TCP port space has failed due to all such ports being in use. Event ID 4227 : TCP/IP failed to establish an outgoing connection because the selected loca...

How to Enable HTML5 Connections to Provisioning Services Based Catalogs

Enabling connections from Receiver for HTML5 to desktops deployed using Provisioning Services. Background Enabling connections from Receiver for HTML5 to desktops in Provisioning Services PVS based catalogs might require additional steps to complete depending on the persistence of the write cache...

How to Replace a Network Interface Card in a XenServer Host

This article describes the procedure to replace a Network Interface Card NIC in a XenServer Host. For example, the procedure can be used to replace a faulty NIC. Requirements The XenServer host must be standalone and not joined to a resource pool. Replacing the NIC used as management interface...

Applications in StoreFront Fail to Enumerate

When using Citrix Receiver running in Mac 11 to log on to StoreFront, the applications fail to enumerate. An internal server error occurs in the client device. The following is the log trace of the issue in StoreFront server: Log Name: Citrix Delivery ServicesSource: WebApplicationDate: 06/02/201...

Error: "Cannot Access the Store" When Accessing StoreFront Through NetScaler Gateway

Access to applications work internally however externally accessing the applications through NetScaler Gateway displays the following error: Cannot Access the Store...

Configuration for Controlled Access to Different VPN Plugin Through NetScaler Gateway for XenMobile Deployments

Requirement 1: Disable VPN Access for the iOS VPN Client If you configure NetScaler Gateway for use with XenMobile, it includes configuration to enable Secure Web and approved Citrix Apps-enabled applications to access the corporate network. The access is enabled for authenticated users by...

How to Apply DSCP Marking to CloudBridge Appliance with QoS Enabled

This article explains how to apply DSCP marking to CloudBridge appliance when Quality of Service QoSis enabled. Background Many networking environments use different QoS engine/traffic shaper outside of CloudBridge and hence disable the QoS feature of CloudBridge. Some of the users however would...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

Error: "Cannot verify database connectivity" on StoreFront

Though StoreFront server is able to communicate to the SQL server over TCP port 1433, when you click Test Connection at the Deploy Multiple Server Group setup Window for StoreFront 1.1, the connection fails with the following message: Cannot verify database connectivity. The connection string...

Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services

After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...

Using StoreFront Connector to Launch Login VSI Workload

This article provides information about using StoreFront Connector to Launch Login VSI workload. Important : It is assumed that you have an environment setup with StoreFront and Login-VSI configured. Contact theLogin VSIto obtain the StoreFront Connector. Using StoreFront Connector To obtain...

Provisioning Services Time Synchronization Requirements

The Provisioning Services StreamProcess becomes unresponsive when a time change occurs on the Provisioning Services Server...

How to Configure Extended Logging on a QLogic Fiber Channel Host Bus Adapter

This article describes how to configure extended logging on QLogic Fiber Channel FC Host Bus Adapter HBA. You may find that a similar procedure applies to other HBAs. Requirements Super user credentials root on Xen hosts Knowledge of vi or Nano text editor this article uses the vi editor...

Windows Event Codes Generated by Provisioning Services BNIStack

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Troubleshooting Linux Virtual Machines in XenServer

This article describes about troubleshooting Linux virtual machines in XenServer. Serial console was used to access UNIX server consoles and most of the network devices switches, routes. The simplicity of serial port hardware and its universality make them popular. Serial console apart from...

How to Grant Rights to be able to Manage Computer Accounts using the Provisioning Services Console

This article describes how to delegate rights to the user or group to allow adding workstations to an Active Directory ADdomain using the Provisioning Server console. Background While it is possible to assign AD users or groups to Built-In groups within AD to enable this functionality such as...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

Firefox Users Cannot Access Desktops or Applications from Receiver for Websites

Windows, Mac OS X, and Linux users cannot access desktops and applications from Receiver for websites using Mozilla Firefox 26 or later. When a Firefox user clicks an icon, the Receiver for website displays a spinner for a few seconds, but the desktop or application does not start and no error...

XenMobile XNC not Displaying in the ActiveSync Logs

The Allow or Deny entries are not appearing in the logs for XenMobile NetScaler Connector XNC program on XenMobile...

Reconfigure XenDesktop Desktop Studio when Installed as a Standalone on a Remote Server

When you install Desktop Studio by itself on a remote server, that is, without the controller role installed locally, the first time you start the Desktop Studio Console, you are prompted to select which Desktop Delivery Controller DDC you want to connect, as displayed in the following screen sho...

Best Practice for Setting the Citrix Profile Manager Cache File for Provisioning Services Server

This article describes the best practice for setting the Citrix Profile Manager Cache file for Provisioning Services PVSServer...

How to Configure Multipath Boot from SAN during XenServer Upgrade or Patch

This article describes how to configure multipath boot from Storage Area Network SAN when upgrading or patching XenServer. The upgrade or patching of XenServer can leave the initial ram disk initrd without multipath support...

Pagefile Redirection Not Working in Provisioning Services

Pagefile redirection is not working and displays the following message: Error - “Windows created a temporary paging file on your computer because of a problem that occurred with your paging file configuration when you started your computer. The total paging files size for all disk drives may be...

Provisioning Services Database Unable to Configure

Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...

How to Check if Extra C-States are Enabled without Booting into the BIOS

This article describes how to check extra C-States are enabled in the host without rebooting into the BIOS...

Understanding Subnet Affinity and Auto Rebalance

This article details the Subnet Affinity and Auto Rebalance features and also provides the best practices for their use. Subnet Affinity When assigning the server and NIC combination to provide a vDisk to target devices, select from the following subnet settings: None: Ignore subnets; use least...

Time Zone Database - XenMobile Reference

The TimeZone Tz database, can be also known as IANA Time Zone Database, is a collaborative compilation of information about the world’s time.The TZ column in the attached table is the standard format intended to be used with computer programs and operating systems...

Domain Pass-through to StoreFront Cannot Launch XenDesktop

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How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning

This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows...

Installing Teams 2.x in an App Layering

Teams will not work properly in an image if it was installed in an App Layer using any version for App Layering prior to 2403.2...

Microsoft Teams VDI 2.0 Fatal Exception Information

Overview Microsoft has recently started to roll out their New VDI solution for Teams. As soon as the rollout started, some of our customers started experiencing a fatal exception resulting in a blue screen. This fatal exception happens only on 2203 LTSR CU2 and below or 2303 CR and below. This...

Icons may intermittently disappear in CWA for Mac after upgrading to version 2405

Icons may intermittently disappear in Citrix Workspace for Mac after upgrading from version 2402 or 2402.10 to version 2405...

How to Add a Managed vDisk to the vDisks Node Under vDisk Update Management

This article explains how to add a managed vDisk to the vDisks node under vDisk Update Management. Note: This article is part 2 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 –How to Create a Designated Update Virtual Machine and Add a Host Connection to vDisk...

Custom virtual channels | App not launching if .dll file name is too long or contains underscores

App launch hangs after "connecting with ..."...

Change in Android Enterprise configuration for XenMobile On-premises environment.

Awareness for XenMobile On-premises server admins about the Android Enterprise configuration first time setup...

SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails

After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 1

Package name: xms10.16.0.10108.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: None Date: June 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you have...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Citrix EndPoint Management - Reconfigure your Firebase Cloud Messaging (FCM) in CEM console

As permigration guidance, Google is going to deprecate the FCM legacy APIs for HTTP, which is currently used in our Citrix Endpoint Management CEM FCM implementation. The migration deadline is on June 21, 2024. Customers need to migrate the FCM from legacy FCM API to HTTP v1 API. With the release...

DaaS Licensing summary page does not show the license utilization

Customers can monitor license assignments and usage for supported cloud services by selecting Licensing from the Citrix Cloud menu. License Summery page does not show the current license utilization...

Policy data may be lost when a CVAD site is upgraded from an older version to 2311 or 2402

Citrix group policies may fail to appear in Studio post upgrade to CVAD Versions 2311 or 2402, and on Citrix DaaS. VDAs that expect the missing policies to be applied may behave differently...

MCS VMs power status became unknown

The customer said a lot of users' VMs power status became unknown...

Error in retrieving SNMP Trap. Cannot read properties of undefined (reading 'trapdestination')

When trying to add SNMP trap from System-SNMP-Traps in GUI, the following error will display...