Applications Launched from Within Published Desktop Disconnects

When a user insidea published desktop startsa published application, disconnection occurs...

Shift + F11 hotkey not working on Citrix receiver. Unable to minimize published desktops

Previously users may have been used to pressing Shift + F11 to minimise their desktop. Users find this shortcut no longer works...

User Profile Management and Microsoft Store Apps (UWP Apps)

When a user installs an app from the Microsoft Store UWP app onto a Windows 10 VDA with Citrix Profile Management, after a logoff and logon, the application does not persist and must be reinstalled...

Microsoft Word fails to launch as a published app with Error: "Word could not create the work file. Check the temp environment variable"

Microsoft Word fails to launch as a published app. Error: "Word could not create the work file. Check the temp environment variable". But Microsoft Word launches properly within a published Desktop session...

Unable to launch virtual application/desktop using Workspace app for HTML5

When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...

How to change the default lifetime of Compositing Engine packaging machine in ELM

By default, if finalization has not begun in 3 days of time since the Packaging Machine was created, the task will be canceled with a timeout error. On the ELM logs, you may see something like the below: 2020-01-02 13:43:59,486 ERROR 61605 CompositingEngineP: Timeout occured after...

Types of NetScaler and NetScaler Gateway Licenses

This article describes the types of licenses available for NetScaler and NetScaler Gateway appliances. NetScaler licenses are assigned to physical MPX and virtual VPX appliances. Logical SDX appliances require licenses for each physical appliance and each virtual instance. Refer to NetScaler...

Error: The CSS expiry date in your license does not support this product version

After upgrading XenDesktop, error can be seen in Studio: "The Customer Success Services CSS expiry date in your license does not support this product version. This product version is not supported by licenses that are available on the License Server and connections cannot be made. Renew Customer...

Unable to Export the new configuration from the SD-WAN Center to the Change Management Inbox

Unable to Export the new configuration from the SD-WAN Center to the Change Management Inbox of MCN and displayed with following error message: UnderSDWANCENTERmanagement.log , the following error message can be seen as shown in the below log snippet: Log Snippet: ========== 00000:097:509:112 INF...

Citrix SD-WAN Software Feature Cheat Sheet

The purpose of this article is to provide guidance of what software, hardware, license and management tool is supported per release. Citrix SD-WAN Software Feature Cheat Sheet also attached for reference R11.4.2 – Nov 2,2021| • You can now configure the LTE interface-based WAN link as a Private...

Provisioning Services | Unable to Reverse Image A vDisk Using P2PVS, Getting "The Destination Disk Is Too Small"

Reverse imaging error - Unable to reverse image a vDisk using P2PVS getting "The destination Disk is too small"...

CVE-2020-6175 - Citrix SD-WAN Security Update

Description of Problem An information disclosure vulnerability has been identified in the Citrix SD-WAN Appliance. This vulnerability could allow an unauthenticated attacker to perform a man-in-the-middle attack against management traffic. The vulnerability has been assigned the following CVE...

Secure Hub 10.5 : Enrollment fails with error : "Can't enroll device- WorxHome cannot enroll device because it failed to establish a secure connection with server"

Using an older Secure Hub version confirmed on 10.5, 10.6.0, enrollment fails right after enrollment URL without being able to get to authentication screen with the following: Logs will show the following: 05-03 12:12:29.406 10851 10869 D "SecureHub": "DETAIL...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Upgrading your Citrix Hypervisor Windows I/O drivers to the latest major version (9.x)

You can update your Windows VMs to the latest major version of the Windows I/O drivers quickly and easily by using Windows Updates, Management Agent updates, or by installing from the latest managementagentXX.msifile available at CTX235403. These latest version of the drivers, whose version numbe...

StoreFront 3.13 - Propagation fails An error occurred running the command: Add-DSFeatureInstances

Both StoreFront servers are Server 2012R2 fresh install and fully updated. Clean install of SF 3.13 completed successfully on both servers. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Level : Error Description : An error occurred running the command:...

Receiver for Android 3.11.1-Getting error "General problem try connecting again" on android devices only

Getting error,"General problem try connecting again" on the android devices only...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

Outlook profile fails to load with Error: "Your Outlook data file cannot be configured."

Outlook profile fails to load with error "Your Outlook data file cannot be configured. C:\Users\AppData\Local\Microsoft\Outlook\ - OFFICE365.OST...

Refresh of WEM agent in admin console fails with error "Some of the requested actions may not have been executed properly"

When attempting to refresh the agents in any way or otherwise perform actions against an agent in the Administration node of the WEM Admin Console, the following message is seen in the bottom right corner: "Some of the requested actions may not have been executed properly." The WEM Agents being...

Reverse Imaging with UEFI targets fail with error : "failed to write disk" while doing the reverse image from vdisk to volume

Description : Unable to create a new vDisk after performing reverse imaging to upgrade VM Ware Tools...

How to find Hostnames and Host ID to allocate / Modify licenses

To find Hostname / Host ID Mac Address to allocate / Modify License...

Citrix Licensing Server Vendor Daemon Stops Intermittently

License Administration Console reports an alert stating the Vendor Daemon is down. The server displays the following error: Citrix XenApp cannot contact the license server And / or Qfarm /Load reports a load of 20000...

Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

The Citrix Licensing Service Crashes on Startup

The Citrix Licensing Service crashes on startup when using License Server versions 11.6.1 build 10007 through 11.9 installed on Windows Server 2003, Windows Server 2008 or Windows Server 2008 R2. The following Event ID 1000 is logged in the Windows Application Event Log: Event Type: ErrorEvent...

How to remove a license file from the Citrix License Server Virtual Appliance

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Error: "Error getting status - Cannot find license file"

When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed: “Error getting status: Cannot find license file:” The preceding error message appears even after setting the location of the license...

Out of licenses error on License Administration Console

An Out of licenses alert message is received on the License Administration Console LAC...

Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops

Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...

Citrix Licensing Service Unexpectedly Stops When Logging Off the Server Console

The Citrix Licensing service unexpectedly stops on License Server 11.6.1 Build 10007 running on Windows Server 2003, when logging off the server console. This issue occurs when logging off the physical console or logging off RDP session 0 that was established using the /console or /admin switch...

FAQ: Licensing for Disaster Recovery Servers

Q: Can existing licenses in the production environment be used for a Disaster Recovery Server? A: Yes, it is possible to use the same server/farm licenses in another server/farm if it is a disaster recovery server/farm. Q: Can both Production and Disaster Recovery servers run simultaneously? A: N...

How to Change the Date, Time and Time Zone in CloudBridge

This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...

Vendor Daemon down on License Administration Console

Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...

Error: Lost connection to lmgrd, heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5 in License server

The following error appears in the log files on the License Server and the connection to the License Server is disconnected: Lost connection to lmgrd , heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5...

How to Change the Licensing Port in Citrix Virtual Apps 6

This article describes how to change Licensing Port in Citrix Virtual Apps 6.0 formerly XenApp. In Citrix Virtual Apps 6.0, changing the licensing server port is done in two places sequentially.This article contains both the processes: 1. Discovery Services Console 2. License Server Administratio...

Citrix Virtual Desktops Licensing - Increment Lines Explained

Note: The Citrix License Administration Console has reached end of life and end of support in Citrix Licensing 11.16.3. Use theCitrix Licensing Manager This article contains information about the increment line in Citrix Virtual Desktops Licensing.XenDesktop has been rebranded as Citrix Virtual...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

Citrix XenApp Licenses have been Renamed to Citrix Virtual Apps

Citrix XenAppLicenses have been Renamed to​Citrix Virtual Apps Name Change from XenApp to Citrix Virtual Apps Citrix Virtual Apps is the new name for XenApp beginning with the XenApp 7 release. The new name is reflected in all product licenses as well as all licensing-related pages and tools onMy...

License Server does not recognize license file

Installed licenses not showing up on the License Administration Console or Licensing Manager...

Error: No Licenses Associated with License Authorization Code Found in Licensing Portal

New Citrix Licensing Portal Error Message: “No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”...

Licensing Error: "Inconsistent Server Host ID"

When importing a license file in the XenApp 6.0 License Administration Console, the following error occurs: Inconsistent server host ID in C:\Program Files x86\Citrix\Licensing\MyFiles\licensexxxxxxx.lic...

Cannot access Licensing Node in Citrix Studio. “An error occurred with the Citrix License Server..”

It is not possible to change the License Server from within Citrix Studio. The error appears, “An error has occurred with the Citrix License Server….” On clicking View error details, the following information appears: Error Id: XDDS:CFA44753Exception:...

User Name and Password Fields are Missing when Configuring a Newly Installed License Server

The License Server Configuration Tool Window does not have the option to enter the username and password for License Administration Console, after the License Server 11.10 is installed. Background Aftersuccessfully installing License Server 11.10, a License Server Configuration Window appears. Th...

Basic Citrix Licensing Information

How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...

SCOM - EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...

CVE-2019-19781 - Vulnerability in Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP appliance

Description of Problem A vulnerability has been identified in Citrix Application Delivery Controller ADC formerly known as NetScaler ADC and Citrix Gateway formerly known as NetScaler Gateway that, if exploited, could allow an unauthenticated attacker to perform arbitrary code execution. The scop...

Take a screenshot of browser content when Browser Content Redirection is active

When Browser Content Redirection is active, pressing the Print Screen button or using Win+Shift+S to capture a screenshot will only capture the frame of the Internet Explorer or Chrome window. This is a limitation of the feature, as the screenshot will be captured within the session, but the BCR...

Session Launch Failure: “Your session 'AppName' did not launch successfully due to error code 3500

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...