SSON working if user uses a PIN to logon to client

SSON will not work with CWA Windows Client . Ssonsvr.exe will not launch when the user logs on to the client . SSONMChecker shows this error. SSONCheckerInstallationSingle Sign-on process runningThe Single Sign-on process is not running. Reboot the machine after installing Citrix Workspace to sta...

[VPN Plugin] Transfer Login keeps Loading with Non-English language setting

In Citrix Gateway VPN environment, you may observe the following issue when "Transfer Login": After clicking "Transfer" on Client VPN plugin, the button keepsspinning loading and stuck. Logs investigation show the following clues: Problem can only be observed in Non-English language setting Plugi...

HTML5 app launch doesn't work via Netscaler after upgrading the CVAD setup

Upgrade Xendesktop from 7.15 Cu8 to 1912 CU5 or above Could connect externally through ADC Netscaler using HTML5 when on 7.15 but not with the latest codes Connecting to the machines using HTML5 via direct storefront works fine App launch via workspace app works fine though ADC as well Only while...

[ADM Service]"failed with error Unable to set capacity" when allocate ADC licence in Cloud

The newly built ADC VPX could successfully onboarding to Cloud ADM Service. However, when allocate ADC VPX Instance and Bandwidth license to VPX in ADM service GUI page, opeartion failied with below error prompt: "Failed to set capacity. Reason:Command failed on ... Request to ... failed with err...

Citrix WEM - File Copy Operations fails when copying *.lnk file in the appdata directory of the user

File copy operations from a remote share to the user profile fails...

Unable to detect AD forest while creating machine catalog in Citrix DaaS

Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error - ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\nDesktopStudioErrorId : ExceptionThrown\r\nException : System.InvalidOperationException:...

Korean keyboard (101 key) Type 2 & 3 cannot be synced using “Sync only once” mode.

For Windows 10/11 as VDA, CWA Windows client machine uses Microsoft Korean IME with the Korean keyboard 101 key Type 2, or Type 3. The Citrix Workspace keyboard sync mode is configured as “Sync only once” in the Keyboard and Language Bar setting. Starting the Windows 10/11 Desktop/APP session, th...

Session watermark policy. Need to change fields such as font and rotation

Session watermark policy has been enabled but requirement is to be able to change the font style, rotation and username on the Watermark...

After upgrade to 13.0-85.x or above, unable to access Citrix VPN.

Users getting " No Intranet IP available " post authentication to Citrix VPN. This is only seen in ADC version 13.0-85.x and above...

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB...

Reduce logon time with Profile Management

Profile Management provides various features to improve logon performance. Examples are Profile streaming, Enable profile streaming for folders, Accelerate folder mirroring, Enable the Profile container for the entire user profile, and more. These features are helpful in scenarios where profiles...

Error: "Invalid connection address" when adding XenServer host connection

The following error is seen when attempting to add a Citrix Hypervisor XenServer hosting connection: Error Id: XDDS:49D3D465 Exception: Citrix.Console.Models.Exceptions.ScriptException Invalid connection address. Check that the address is valid and that it references a host in the XenServer pool...

Citrix Provisioning Console communication error while running on Azure

The Citrix Provisioning Console fails to communicate with Azure after TLS 1.0 has been disabled. This prevents the use of CVAD Setup Wizard or power management in Azure using the Citrix Provisioning Console or Citrix Provisioning PowerShell interfaces. This affects all version of Citrix...

Citrix ADC occasionally not sending SNI to backend server in Client Hello

When enabled server side SNI + Common Name on ADC by SSL service configuration or SSL Profile, you may sporadically find ADC not sending SNI to backend server, which may cause backend SSL handshake failure...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

Driver Disk for Cisco enic 4.2.0.26 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.2.0.26 Issues Resolved In this Driver Disk Includes general enhancements and bug...

What is the Recommended Way of taking a Trace on Citrix ADC.

Recommendation While taking a Trace on Citrix ADC...

How to Manually Configure Certificate Trust in Web Interface for NetScaler

This article describes how to import a root Certificate Authority CA into the NetScaler's trusted certificate store using the CLI. Setting up the certificate trust is necessary when deploying Web Interface for NetScaler in Gateway Direct Mode with the Authentication Point set to Access Gateway: A...

[CEM] MAM enrollment Fails in Authentication - Password window pops-up Repeatedly

When you enroll MAM to CEM server through Citrix Gateway, you may observe password box pops-up repeatedly without any error. It means your password is correct but SSO from Citrix Gateway to CEM server fails. Follow is the sample of Secure Hub's debug log. " 2022-06-22T14:50:06.638+0800 ",,DEBUG1...

How to add pooled capacity licenses to ADM Service

This article provides information on how to add pooled capacity licenses on ADM Service...

Citrix Hypervisor: ACPI Warning: Incorrect checksum in table [BGRT]

hostxxxx kernel: 9.091668 ACPI BIOS Warning bug: Incorrect checksum in table BGRT - 0x2B, should be 0x9C 20180810/tbprint-177...

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612"

Failed to install VDA due to "Installation of the Citrix AppExperience failed with error code 1612" MSI path: C:\WINDOWS\TEMP\Ctx-5CC1B7DD-10C1-4B5B-A4B3-EA564BA32118\Extract\Image-Full\x64\Virtual Desktop Components\WS\IcaAppExpx64.msi...

Windows Firewall Notification When Connecting to VDA 2112 and newer

This article explains why users may receive a Windows Firewall popup when connecting to a resource running Virtual Delivery Agent 2112 and newer...

Unable to load settings with Global App Config Service on Citrix Workspace app Chrome OS/HTML5

If the administrator has rolled out any settings via Global App Config Service and a user launches the Citrix Workspace app, it may happen that the settings rolled out previously by the administrator may not be applied. If the administrator now tries to roll out any new settings via Global App...

Users unable to launch - Error: "Cannot complete your request"

'Cannot complete your request' while trying to access the Web Store URL. StoreFront events show that a loopback communication failed...

Citrix Analytics Service (CAS) Onboarding Assistant

CAS Onboarding Assistant helps troubleshoot issues while onboarding your StoreFront with Citrix Analytics. The Storefront server might fail to connect to Citrix Analytics after importing the configuration settings from Citrix Analytics to your StoreFront server. CAS Onboarding Assistant checks al...

Apple Magic Bluetooth Mouse 2 (A1657) on iPad can't be recognized by Windows VDA

Apple Magic Bluetooth Mouse 2 A1657 connected via Bluetooth on iPad can't be recognized by Windows VDA...

Local web browser window does not become foreground

The local web browser windows opened by the Bidirectional Content Redirection feature might not become foreground. It occurs constantly by the following steps: 1. Connect to the Windows 10 desktop via RDP 2. Start published desktop 3. Redirect a web page from VDA 4. A web browser window opens...

Unable to create Azure hosting connection in On-Premise Studio

When trying to create a new Azure hosting connection in on-premise Studio, it may fail with the following error: Error Id: XDDS:09449CBF Exception: Error Source : Citrix Studio StackTrace: System.Net.WebException The remote server returned an error: 400 Bad Request. at System.Net.HttpWebRequest...

AL 21.12: Office 365 users are prompted to login, use MFA, during every login

When a user logs off the VDI desktop then logs back in, opening any Office 365 app prompts for two-factor authentication login. This was not happening before the upgrade...

Japanese 106 keyboard not supported while using Scancode keyboard event mode in CWA Linux

When setting "KeyboardEventMode = Scancode" in the wfclient.ini from CWA Linux, some keys on the Japanese 106 keyboard layout are unable to be mapped correctly to Windows VDA. Scancode mode does not support the Japanese 106 keyboard layout yet Note :CWA Linux supports AT 101, 102, 104, 105, and...

Support Services Program Terms and Guidelines

This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...

Gateway Callback and / or XML Communication fails after upgrade to Storefront 2203

The issue occurs when customers upgrade from Storefront 1912 to 2203 and had TLS1.0 disabled prior to upgrading Does not occur on a clean install, or with TLS 1.0 enabled. In this scenario customers will encounter a TLS communication issue between Storefront and ADC / Storefront and Citrix Delive...

CWA for Chrome: Unable to copy-paste cells from Published Excel App to Google sheets opened locally

When you copy multiple cell values from Excel App via ICA to Google Sheets accessed from Local PC the values fail to get pasted to Google Sheets...

Unable to launch published apps through the Gateway, no errors

-The customer cannot launch apps when logging in to the NetScaler gateway -The applications enumerate but won't launch, the progress popup comes up and disappears with no errors...

Citrix virtual app - You have exceeded your profile storage space

Some users report getting message "You have exceeded your profile storage space"...

VDA not registered with the cloud connector Clock sync error

The VDA logon server reaching to different Geo Domain controller...

Microsoft Security Update Validation Report March 2022

Microsoft’s March 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

ADC Vulnerability: pwcount Cookie Missing HTTP Only Flag

Customer is failing PCI scan because the ADC Gateway server pwcount cookie is not showing with HTTP only flag set...

What steps are needed to configure new StoreFront servers with an existing Gateway and Store URL

The objective of this article is to provide the recommended steps at a high level in order to configure two new StoreFront servers to work with an existing Gateway virtual server that utilizes an URL created with an old set of StoreFront servers...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 7

Package name: xms10.13.0.10723.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: March 2022 Languages supported: English US...

Citrix SF Server Group - Tech Query

Is it possible to change the name of a Storefront Server that already belongs to a Server Group? When a Storefront Server belongs to an SF Server Group, it is not possible to change its name and, it is not recommended to do it even if the Storefront Server does not belong to any SF Server Group d...

Driver Disk for Microsemi smartpqi 2.1.16-030 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.16-030 Issues Resolved In this Driver Disk Includes general...

Microsoft Security Update Validation Report February 2022

Microsoft’s February 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Unable to delete expired certificate with no bindings

The following error is returned when trying to delete a certificate that has no bindings when clicking on "show bindings" "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or...

App Layering | How to take App layering Backup

...

PVS image process gets BSOD on boot up

Using the PVS Upgrade wizard to upgrade the PVS drivers failed. Because of this, we used reverse imaging to remove the PVS drivers and install the 1912 CU4 drivers. On the reboot, during creation of a new vdisk, BSOD encountered. ERROR: BNIStack faile. netork stack col not e initialie -This error...

Citrix ADC Deprecation of Web Interface on NetScaler (WIonNS) Feature

“From 12.1.63.22, 13.0.82.45 and 13.1.4.43 release, Web Interface on NetScaler WIonNS has been deprecated and sites using Citrix ADC’s Web Interface for accessing Citrix XenApp and Citrix XenDesktop applications need to move to Citrix StoreFront” The following configurations will be deprecated...

HSTS Missing From HTTPS Server (RFC 6797) for DDC servers

Security team running Nessus scans are reporting they are being notified of a finding on their controllers - HSTS Missing From HTTPS Server - Nessus Plugin ID 84502 which is a medium finding...

MAM SDK Migration Unexpected behavior on MDX/MAM SDK app container

Some interaction between managed applications in the same container are not working properly for example, copy and paste, open-in, etc. Scenario 1: Productivity Apps only using Hybrid mode One app on Legacy MDX and one app on MAM SDK. This scenario is not supported and not recommended. Scenario 2...