App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” Alternate

When publishing an image the ELM gives an error, "A failure occurred while publishing the Layered Image: Failed scanning a directory for files."...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

Citrix Director error "403 Forbidden : access is denied"

When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

Virtual Apps | Error "We can't sign in to your account"

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Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

Dual NIC Support for Images Published to PVS

Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Cannot connect to vCenter from PVS Console using stronger SCHANNEL Protocols, such as TLS 1.2

When running the XenDesktop Setup Wizard or the Streamed VM Wizard, and connecting to a vCenter Server that has been configured to only accept connections using TLS 1.1 or higher, the PVS Console could present an error stating that the Connection was closed. The error shown will have a text simil...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...

Unable to launch the published application.

Unable to launch the published application. The progress window shows the Welcome screen, applying group policies, Citrix Profile management etc and then disappears. No time out or failing errors on the VDA found...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

MACOS: Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle ID

Need to whitelist Citrix Workspace Kernel Extensions - need Team ID and Bundle Identifier to load into macOS MDM provider...

CEM - Support for COSU Android Enterprise devices - COSU

Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...

Unable to publish image, out of disk space, ELM console reports "No free mft record for $MFT: No space left on device"

When publishing an image, the task fails with the message, "A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image." Also, in the ELM console, you mig...

How to Secure SSH Access to the NetScaler Appliance with Public Key Authentication

This article contains information about securing administrative access to the NetScaler appliance by using the public key authentication mechanism of Secure Shell SSH. Requirements To complete the procedure in this document, the NetScaler appliance must have the following tools: An SSH client...

Unable to Publish Image with Citrix AppLayering 4.13

When we attempt to a publish image we encounter the below error on the ELM console: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...

Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Overview The removal of NPAPI support by Firefox will affect user experience for users who access...

How to enable "Drop Invalid HTTP Requests" from default HTTP Parameters

This article provides instructions onHow to enable "Drop Invalid HTTP Requests" from default HTTP Parameters...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer

Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...

Troubleshooting NetScaler SD-WAN Link Quality

There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...

Information to Keep Handy Before Troubleshooting NetScaler SD-WAN Issues

Expedite the troubleshooting process by having the following information hand: Topology/Flow diagram All traffic passing through NetScaler SD-WAN or not Links with variable bandwidth Bandwidth offered by ISP Bandwidth observed by using Iperf Bandwidth configured on the NetScaler SD-WAN Links Any...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

Error: "Execute Commands failed" When Enabling AppFlow from NetScaler MAS

Enabling AppFlow from NetScaler MAS fails with the error message: Execute Commands failed. Config logs /var/mps/log/mpsconfig.log: Wednesday, 10 Jan 18 11:55:20.075 -0500 Error 1 SSH Command Timed out on Wednesday, 10 Jan 18 11:56:20.080 -0500 Error Main SSH: Failed to connect on Wednesday, 10 Ja...

Failed to mount Elastic Layers, "A virtual disk support provider for the specified file was not found."

When using Elastic or User Layers, they do not get attached to the end-user VM when the user logs in. Checking C:\ProgramData\Unidesk\Logs\Ulayersvc.log, you see an error like this: 2018-07-19 13:02:25,804 ERROR 16 CompositingManager: Caught exception:...

MMC keeps crashing after joining the server Group in StoreFront 3.x

MMC keeps crash after joining the server group...

XenServer - Failed to Attach Local Storage

Failed to attach local storage...

Error: "Your logon has expired. Please log on again to continue" When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers.

When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers if StoreFront . The following error is displayed. "Your logon has expired. Please log on again to continue." This problem happens if the store has been configured with multiple...

Mixed Content: This content should also be served over HTTPS

Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...

Citrix Provisioning 7.x Data Collection

Note This Document covers Citrix Provisioning, formerly Provisioning Services,data Collection ONLY. Links Wireshark -https://www.wireshark.org Enable Promiscuous Mode – http://support.citrix.com/article/CTX139171 Citrix Telemetry Service - https://docs.citrix.com/en-us/provisioning/1912-...

UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled

UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...

WFICA32.exe Shows 100% CPU usage in Task Manager

WFICA32.exe on client shows 100% CPU usage in Task Manager...

After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set

Upgrade WEM environment from 4.5 to 4.6. After upgrading, WEM agents are randomly reported with the following different status under Administration Agents Registrations: "Agent is bound to multiple configuration sets." Then the same agents are reported with the following status: "Agent is not be...

Error: "Cannot Complete Your Request" Due to Expired Certificates on StoreFront

The following error is displayed due to expired certificates on StoreFront: Cannot Complete Your Request...

StoreFront fails to detect Receiver installation with Internet Explorer

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When navigating to a Receiver for Web site using Internet Explorer, a user will be asked to run a...

WEM Admin console error: "A valid license server with appropriate licenses needs to be configured"

When attempting to connect to infrastructure services using the WEM Administration Console, the following error is seen: A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

PVS configuration wizard failed to add domain\users service account into database automatically:<The EXECUTE permission was denied on the object 'uspGetServerSettings

PVS configuration wizard fails to add domain\users service account into database automatically.The EXECUTE permission was denied on the object 'uspGetServerSettings' or System.Data.SqlClient.SqlException 0x80131904: Windows NT user or group 'domain\username' not found in CDF trace. No error is...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

Provisioning Services Logon Process Sequence

This squence occurs after the bootstrap file is downloaded.Here will explain the steps of negotiation happening in the background when a target device tries to seek a login PVS server...

Error: "404 - File or directory not found" when launching new stores created on StoreFront

New stores created on StoreFront are showing error: "404 - File or directory not found" at launch. Old stores can be launched properly...

“Appliance license expired” Displayed After Upgrading NetScaler SDX/VPX

The following message is displayed when you logon to NetScaler SDX/VPX UI after upgrading from any version to 12.1-48.13/ 12.0-58.15 : "Appliance license expired"...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...