Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

How to disable 'Delete account' option within Secure Hub

To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...

Xenmobile Certificate based authentication--Unable to push VPN policy to iOS device.

Error : In the software inventory for the device we can see the error “Could not create mobilecofig ” Server logs 2017-02-24T10:35:05.236+0100 | | INFO | http-nio-10080-exec-72 | com.sparus.nps.apple.push.ApplePush | Installing profile /cfg/VPNtest on device 522. 2017-02-24T10:35:05.298+0100 |...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Failed to load user profile due to vDiskdif.vhdx size increasing

issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...

iOS 11 MDM-enrolled Device Issues with XenMobile in Cluster Mode

MDM commands may try to deploy multiple times on an MDM-enrolled iOS 11 device and may fail to complete successfully. An admin attempting to push MDM policies to an iOS 11 device, deploy applications, or carry out security actions such as Lock or Wipe may not be able to successfully to do. The us...

XenMobile: Error "Incorrect Credentials" for AD user during enrollment

Issue: User whose AD password is changed recently is facingan enrollment issue. After entering AD username/password it gives error message "Incorrect Credentials". SHP login fails too...

Limitations of NetScaler Gateway OPSWAT EPA Scan

NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...

App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys

End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...

How To Add Additional Storage to an Existing SD-WAN Center VM

The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...

PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"

PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...

"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store

Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...

Certificate Based Authentication : Troubleshooting Tips

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

Win + G Pop Up Citrix Receiver Launching Apps/Desktops

When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...

Optional VPP Apps show "Mismatch between user and device iTunes store account hashes"

The following error is seen when inspecting the Delivery Group details of an Apple device on the MDM server console: "Mismatch between user and device iTunes store account hashes". Attempts to send installation commands for VPP apps from the MDM server to the Apple device can fail. Optional VPP a...

VPP Apps Does Not Appear on XenMobile Console After Accidental Deletion of the app.

Deleted VPP applications does not sync with XenMobile Server automatically. Summary VPP is an Apple Enterprise program to distribute corporate App license to device through MDM. Citrix XenMobile makes use of Apple's API to associate / disassociate license based which are distributed through...

Citrix SCOM MP for StoreFront causes high memory utilization on Windows Server 2008 R2

Citrix SCOM MP for StoreFront causes high memory usage as well as can spawn many cscript.exe and conhost.exe processes...

Failed to Promote vDisk from Remote PVS Server

Failed to promote vdisk version from remote PVS server due to error "DeviceIoControl error: A device attached to the system is not functioning." And this vDisk Remote Mount error does not prevent Promotion of a vDisk Version, which will leave the vDisk in an unusable state. Customer will encounte...

Configure VMAC on Channel Group

To demonstrate how to configure Virtual MAC on NetScaler Interface Channel LACP or LR. The primary reason for using VMACs is that GARP may not be honored by Layer 3 devices in your Network. This can cause communication issues which will present during fail-over of a NetScaler. The resolution to...

Citrix ADC: DNS resolution fails towards Name servers.

Citrix ADC is unable to resolve DNS. Effective state of the Name server could bedown...

How to Add StoreFront Site to Client Trust Site Zone

This article explains how to add StoreFront site to client trust site zone, via group policy...

Adobe Reader Recipe

Adobe Reader is used to open and read PDF’s. It is distributed by Adobe. It is easy to install into an application layer...

Client Based Certificate Authentication fails for NS GW with 503 error

The CBA fails with this error : Fetcher : getagclientcert got a fail response 503 - we see the 401 error in the IIS logs below: 10.99.60.190, -, 5/8/2017, 11:22:16, W3SVC1, WIN0215, 10.99.60.31, 170, 1573, 1605, 401, 5, POST, /certsrv/certfnsh.asp, -, 10.99.60.190, -, 5/8/2017, 11:31:44, W3SVC1,...

Device limit per user in Enrollment profiles not being enforced MAM-only

Enrollment Profiles has been set to limit users on specific delivery groups to a certain limit of devices per user. This should prevent people on these delivery groups from activating Secure Hub on more devices than they are allowed. However, these users are still able to activate with no...

Unable to Upload SAML certificate: Error : The Certificate Format is Invalid

Error in the Debug Logs : 2017-05-05T06:36:42.281-0700 | 9079446C4AA9B629 | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : saml . none indicates server cert 2017-05-05T06:36:42.296-0700 | 9079446C4AA9B629 | ERROR |...

How to check Deadlocks in SQL DB and Delete historical data

When you see deadlocks, run the following query to see the deadlocks. Then, a database administrator or Microsoft SQL team can confirm the information...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

How to forcibly shutdown VMs from command line

To shutdown VMs that are not responding to a shutdown command from XenCenter or the xe CLI...

Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

Error: "StoreFront Store Service Probe Failed" While Using Citrix SCOM Management Pack for StoreFront

While using the Citrix SCOM Management Pack for StoreFront MPSF, you might come across an error, StoreFront Store Service Probe failed, that triggers an alert in the SCOM Console. Let’s troubleshoot and understand the possible causes and solutions for this error. Possible reasons for this issue...

Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Draft folder emails in Secure Mail not syncing with MS Exchange

Q: Users create drafts in Secure Mail but these do not get synced with MS Exchange and viewable in Outlook. After repeated attempts to amend and save the draft it will be deleted without being synced. Is this a known issue? A: With regard to the Draft folder syncing, there are limitation regardin...

NetScaler Double Hop Communication Flow with StoreFront

This article explains how the communication flow works when we configure NetScaler in double hop with StoreFront...

Install XenServer tools silently

To silently install the XenServer Tools and to prevent the system from rebooting...

How to configure PowerShell SDK and execute commands remotely in XenApp/XenDesktop 7.x

To configure PowerShell SDK to execute PowerShell commands remotely in XenApp/XenDesktop 7.x...

The remote server returned an error: (500) Internal Server Error

If you see "The remote server returned an error: 500 Internal Server Error" in any of the Unidesk failure messages, it means there is a problem with an ESX host. Keep in mind that vSphere will route filesystem requests to any available ESX host that has the requested VMFS mounted, including ones...

How to remove "Ghost" NIC devices from Windows

Unidesk 2.X releases before 2.8.3:After Desktops have been backed up and restored to a new CachePoint, the NIC doesn't come up. Even after restarting to apply changes and rediscovering the disks, the driver does not appear to install correctly. This can also happen during layer changes on a...

Invalid password "nsgslbautosync: unable to establish master SSH connection: master process exited"

After changing the RPC passwords on our Netscalers, GSLB synchronization fails. Reverting to the default passwords allows GSLB sync to function. A non-default password is desired. Errors in the ns.log: "nsgslbautosync: Error executing command on gslb site...Reason: Error: Invalid username or...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

Remove Beginning Section of URL Using Rewrite Policy

Customer is looking for a way to remove a specific section of a URL at the beginning of the path...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

How to Enable App Interaction Between XenMobile Secure Mail and Microsoft Office Apps

This document will help you understand how the XenMobile managed Secure Mail application will use Microsoft Office application to open the attachments in a controlled and secured manner. Environment Machine| Details ---|--- Active Directory| Win 2012 Certificate Authority| NA SQL Database| MS SQL...

How to determine the version of Citrix license server installed

This article describes how to determine the version of the Citrix license server...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

Applications not enumerating when logging in to Storefront

Applications not enumerating when logging in to Storefront...

Restrict access to certain URLs based on the Source client IP

Restrict certain IPs who should not be able to access certain URLs when they hit the Load balancing virtual server on the NetScaler...

How to configure a session disconnect timer in XenApp 7.x

To set up a time limit so that any session in a Disconnected state is logged off after a predetermined amount of time...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...