WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

Exclusion of Citrix embedded browser from the Citrix Workspace app 1912 LTSR for Windows

The Citrix Workspace app Long Term Service Release LTSR is released on a less frequent cadence with an extended lifecycle than the Workspace app Current Releases CR, offering predictability and less changes to the product. The Citrix Workspace app LTSR offers Cumulative Updates CU that contain...

Windows 10 start menu modern apps are missing after log off

The TileDataLayer model %LOCALAPPDATA%\TileDataLayer\Database that worked on previous versions of Windows 10 has been removed from fall creator v1709 and our current Citrix User Profile Manager customization to make Start screen/Modern Apps work are no longer applicable...

XenMobile - Moving from LDAP to LDAPS

I am planning to turn on LDAPS on our XenMobile servers in the DMZ. We are being sure to open port 636 from our firewall to allow proper LDAPS traffic to flow. I understand there is one additional step to be performed prior to making the switch. I believe I need to export the root certificate fro...

Changing the Service startup timeout (ServicesPipeTimeout) in Windows

If a service doesn't start within a set amount of time, Windows will kill it and put an error in the System event log. You might decide that you need to extend the service startup timeout. Or, if your services are complaining about a startup timeout too quickly, you might decide you need to check...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Storefront | Unable To Join Secondary Storefront Server To Server Group.

ERROR: Unable to join server in existing server group. Add server failed - Add of server XYZ to server group failed. In event logs we could see 'access is denied' exception while running the command : 'Add-DSCertificateToDSStore'...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...

Citrix Gateway Service – Points-of-Presence (PoPs)

In order to ensure business continuity and assure quality of service for customers using Citrix Gateway service for HDX proxy, we are expanding the number of PoPs available globally. This change impacts Citrix Workspace and Citrix Virtual Apps & Desktops service customers. Customers may see netwo...

Support for Citrix ADC on Azure – Subscription license with hourly price

Citrix provides support for Citrix ADC Subscription based offering subscription license with hourly price on Azure. For builds greater than or equal to Build 13.0.67.43 To file a support case, you need to present support PIN code of Citrix ADC subscription based offering that you have deployed on...

The Supplemental Grace Period is active and all installed licenses are currently in use

This alertisseen on the Director andCitrix Studio. The Supplemental Grace Period is active and all installed licenses are currently in use License server status on Director shows "not connected"...

Slowness in Presenting Citrix Gateway/AAA Login page on Client Browsers

Sometimes Citrix Gateway login page takes a long time to be presented on the client’s browsers. When this issue occurs, you might observe any of the following conditions. The number of established connections to Apache counter has hit the default configured limit of 30 or a customized value, if...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Logon process to VDAs is extremely slow when Citrix UPM is enabled

Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...

Workspace App for Mac 20.02 - Installation fails on Mac Devices with no internet connectivity

Workspace App for Mac 20.02 will fail to install on Mac devices with no internet connectivity...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Storefront 3.12 CU5 Error: Propagation failed on one or more Servers

PROBLEM: When administrator launches Storefront Management Console and attempts to perform "Propagate Changes" on Servers , the process fails with the following error: Error: Propagation failed on one or more Servers Event logs on Primary Server shows the following event: Event ID 31 An error has...

Citrix ADC: TLS 1.3 is not working if enabled through SSL profile

ADC: TLS 1.3 is not working if enabled through SSL profile. When enabled on vserver SSL parameters it works...

Outlook Search Indexing Fails on Windows Server 2019 VDA

When setting up a Windows Server 2019 virtual machine with Multi session VDA 1912, Outlook Search Indexing is not function properly. In this scenario, User Profile Management functions as expected, and the OutlookOST and OutlookSearchIndex VHDX disks are properly mounted when user signed in...

TLS handshake fails with any TLS LB VIP FIPS 9700 - Reset code 9811 from ADC

Cannot reach Netscaler Gateway Page FIPS Not able to form any TLS handshake with any LB VIP on ADC ADC sends REST with code :: 9811 Transmission Control Protocol, Src Port: 443, Dst Port: 62706, Seq: 4271, Ack: 860, Len: 0 Source Port: 443 Destination Port: 62706 Stream index: 0 TCP Segment Len: ...

Public cloud provisioning for on-premises Citrix Virtual Apps and Desktops

Questions and Answers What's New in 2024? In March of 2024, Citrix announced new subscription types - Citrix Universal Hybrid Multi-Cloud, Citrix Platform License, and Citrix for Private Cloud. The Citrix Universal Hybrid Multi-Cloud and Citrix Platform License subscriptions are built to run Citr...

Citrix App Layering - Error while trying to import layers

While trying to import layers, App Layering console displays an error: "An unexpected exception occurred. If this problem continues, contact Technical Support and provide them with the details of this exception". Looking at the ELM Web logs, we might see the below errors: ERROR 2832HandlerHelper:...

HDX session may stop responding and hang if endpoint device has unusable printer

Citrix HDX session may stop responding and hang if endpoint device has unusable printer...

Support Process for DVD Burning related issues

Network latency and bandwidth can affect user experience and USB device operation when using generic USB redirection for some types of USB devices. Operations that are highly data driven such as for archival devices can be problematic due to multiple factors that lay outside the realm of user...

"Unable to access the Virtual machines configuration: Unable to access file"

Unable to create machines using XenDesktop Setup wizard and observe error: '0 device created, 1 failed '. Detailed error: "Unable to access the Virtual machines configuration: Unable to access file "...

SmartCard device is disconnected from ICA after 60s .Users smart card connection is timed out while renewing the certificates on Smart card

When users are using SmartCard device to Launch Desktop or Application, the have noticed that after logging to ICA session Citrix Virtual Apps & desktops version 7.15 CU2 LTSR on Windows Server 2016 all user's certificates checked with special application. If a certificate is not valid/expired,...

Secure Mail on iOS opens for about 5 seconds then crashes

When Secure Mail opens all looks ok, after about 5 seconds the app crashes. Just for one user regardless of iOS device...

Printers assigned to users through WEM are not created in ICA, RDP and console sessions

Printers assigned to users through WEM are not created in ICA, RDP and console sessions...

File type association for Microsoft Edge browser broken after Edge upgrade

File type association no longer works for Microsoft Edge after upgrading the built-in default instance of Microsoft Edge included in your particular version of the Windows 10 operating system to a more recent version...

Auto DNS registration by PVS Targets blocked by "Secure Updates Only" DNS setting

Auto DNS registration by PVS Targets blocked by "Secure Updates Only " DNS setting, plustheir timestamp in DNS showed "static "...

Citrix VDI Desktop Viewer 'No Device' for USB

When using Citrix XenDesktop 7.5 for VDI and Windows7 physical machine and connect to VDI Win7 PC the user attempts to use the Desktop Viewer bar and select 'Devices'. This says 'No Devices' and it doesn't see any USB devices. A thin client which the same Citrix Policies apply to and this works...

Citrix Receiver Error: "Check network connections" When iPad Goes into Sleep Mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After unlocking the iPad the Citrix Receiver Shows the following message: Connection not possible...

Citrix Gateway Native OTP not working with Citrix IOS Workspace Client

1. Native OTP configuration done as per https://docs.citrix.com/en-us/netscaler-gateway/12/native-otp-support.html 2. Android / Windows Workspace Clients and Browser work able to authenticate, enumerate and launch APPs 3. IOS Workspace Client is unable to authenticate, if user enters the...

XenMobile LDAP Settings: Bad Request

When attempting to configure an LDAP server in XenMobile, "Bad Request" is shown in the web console. LDAP connection is attempted on port 389 plain text. Ping to the LDAP server is successful. Connection is successful. XenMobile Debug Logs show the following: 2018-05-18T13:09:08.526+0000 | | INFO...

Logon/Logoff Issues with Citrix Profile Management and Opportunistic Locks (OpLocks)

Slow Logon's Slow Logoff's Sessions never logoff until the Lock is removed Sessions never logon until the Lock is removed Temporary Profiles...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

Storefront install error 0x00000643 when upgrading to 7.15 CU3

Error upgrading Storefront 7.15 CU2 to CU3. Error in log Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643...

Citrix Director displays multiple Hypervisor health alerts

Background Citrix Director displays alerts on the dashboard and other high level views to monitor infrastructure. Alerts from various hypervisors including XenServer and vSphere, help monitor the hypervisor parameters and states. Starting with CVAD 2411, Citrix Director introduces bulk dismissal ...

When Launching Published Applications via Citrix Storefront Receiving Error "Cannot connect to server, Please check your network and try again."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Storefront branding customization, users that are accessing applications from the receiver are...

ShareFile Enterprise - UMT is unable to sync new users created in AD

The user is trying to create an Admin service account that's not leveraging SAML authentication. However, the account is not syncing within the UMT console...

UPM doesn't work randomly after VDA is rebooted

Intermittently UPM profile does not load, if user login immediately after the reboot...

LDAP Windows Update (ADV190023) and Impact to Citrix Virtual Apps and Desktop Components

Impact to Citrix Technology This update will not impact Citrix Virtual App and Desktop Windows components: The update anticipated for the second half of 2020 requires SSL/TLS encryption for communication occurring over 389 and 636 to prevent any PLAINTEXT communication over both ports. Virtual Ap...

Citrix ADM Ports and URL's That Need To Be Opened for Communication

Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...

Citrix Workspace app for Android will not connect to stores with untrusted certificates

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Note:- Starting with app version 20.3.0, the Citrix Workspace app for Android will not allow access ...

Unable to add Store to Workspace App on Windows - Your account cannot be added using this server address

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Unable to add Store to Workspace App on Windows and Mac Client machines...

Temporary User Profiles Received Instead of Citrix Profile Management Profiles

Citrix Profile Management has been installed and configured in the environment. A Citrix Profile Management Store has been setup for the users where their profiles should be stored. When a user logs in they are receiving a temporary windows user profile instead of a Citrix Profile Management...

FAS | Users unable to launch published application/ Desktop

Users are unable to launch published applications from a FAS enabled store. When trying to launch a published application, the receiver windows displays the message - "negotiating connection parameters" and then disappears without launching the application. Error Message in the Event Viewer...

Administrators of a different forest are unable to log on to PVS Console

Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...

Google Chrome is crashing within published Desktop sessions

Google Chrome is crashing within published Desktop sessions. Warning message pops-up when launching Google Chrome within published Desktop session: Warning: settings are stored on a network drive. This may result in slowdowns, crashes, or even loss of data...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...