Unable to manage PVS farm 'Server connection timeout’ error.

Unable to manage PVS farm, we get ‘Server connection timeout’ error...

Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D)

On a VDA running on Windows Server 2016, the OS could get into a hung statein a scenario when itis used asa double-hop to other resources and a vGPU is available. This will be observed when wfica32.exe attempts to useGDI +Direct3Drendering called Hybrid mode. The issue was identified as part of O...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

How to force Self Service to Refresh Start Menu Apps / Desktop Shortcuts on logon

Allow the users to have the latest Apps upon logon and not having to wait for a timed Refresh to occur...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

Migrating to Android Enterprise from Legacy Device Administrator Mode

After Secure Hub 20.11 release,Device Administrator enrollments for Android 10 devices will not be able to use the following policies: DISABLECAMERA DISABLEKEYGUARDFEATURES EXPIREPASSWORD LIMITPASSWORD This will affect all MDM vendors, as Google will be deprecating these APIs. Please note : this...

How to Create Enrollment Profiles for Android Enterprise

Enrollment profiles control how Android devices are enrolled if Android Enterprise in enabled for your Endpoint Management deployment. Enrollment profiles determine whether Android devices are enrolled as Android Enterprise devices or legacy device administrator devices...

How To Migrate from Device Administration to Android Enterprise

This article discusses considerations and recommendations for migrating from legacy Android device administration to Android Enterprise. Google is deprecating the Android Device Administration API. That API supported enterprise apps on Android devices. Android Enterprise is the modern management...

Storefront 3.12 - SAML authentication is not working.when using IDP like Forge Rock

Storefront 3.12 - SAML authentication is not working with IDP like Forge Rock. Error Message on Store Front Page Error Message: "There was a Failure with mapped account." Following Error message is thrown in the Event Viewer The security token failed validation...

Error "No Apps available at this time" on workspace for iOS app after upgrading to ADC 13.0 build 52.24

After upgrading ADC to version 13.0 build 52.24 iOS Workspace App misbehaving by presenting a longer form against usual and error "No Apps available at this time"on login...

PVS Provisioned VDA Experiences Poor Performance and Freezing

A PVS provisioned VDA can experience poor performance and freezing when the Machine Creation Services Write Back Cache drivers MCSIO are present in the vDisk image. It is typical to have first identified a machine in this state by its unregistered VDA status. While trying to access the VM, it may...

Time synchronization issues on Windows VMs with the 9.x Citrix VM Tools

On Windows VMs with the xeniface 9.0.0.11 or 9.1.0.4 driver installed, the VM time can become unsynchronized when the time set by the Citrix VM Tools conflicts with the Windows VM's own time synchronization for example, using Active Directory or NTP...

StoreFront - Citrix Subscriptions Store service not starting up on one storefront server in server group

When launching a published application an error message israndomly seen . "Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: Cannot contact Storefront" The issue is caused by subscription service store service not starting...

Citrix ShareFile storage zones Controller multiple security updates

Description of Problem Security issues have been identified in customer-managed Citrix ShareFile storage zone controllers. These vulnerabilities, if exploited, would allow an unauthenticated attacker to compromise the storage zones controller potentially giving an attacker the ability to access...

Target Device running on VMware going into hung state with Event - Too many retries Initiate reconnect

Please consider below scenarios and symptoms: VMware6.7 hosts the Target devices. VMXNet3 is attached to the Target devices. Intermittently the Target Devices go into a hung state. Review of the Wireshark trace shows that the Target Device is constantly reconnecting with the Citrix Provisioning...

Accessing Citrix Cloud using Multi-Factor Authentication

Requirements Existing Citrix Cloud Adminlogin credentials Should have set up Multi-Factor Authentication...

Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

Some Receiver Components Fail to Install and Function After Windows 10 Update

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After upgrading Windows 10 to a new feature update and attempting to install Citrix Receiver or the...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

CVAD1912 - Wfica32 crash pointing to vdcdm30n.dll

When connecting from a client machine with CVAD 1912 LTSR installed, customers may notice that the ICA Connection stops at a White Screen with the message "Connecting". This problem is noticed with CWA 1911 and 1912 LTSR. Client side event logs indicate crash of wfica32 process. Log Name:...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Timezone on Clients Running Windows 10 Changes in Citrix VDI from US-EDT to "Caracas" time

Current Timezone is UTC - 05:00 US & Canada - When end users log into a Citrix VDI Windows 7 desktop using a Windows 10 client/host the timezone switches to UTC - 04:00 Caracas. This causes problem with Calendar appointments getting booked in the wrong time zone and being 1/2 hour behind. If we...

Receiver 4.4 Selfservice.exe -terminate Does Not Disconnect Sessions

Citrix receiver 4.4. Selfservice.exe -terminate. When running this command line there is no response of the command other commands appear to work as expected. CTX200337 -Driving the Citrix Receiver Self-Service Plug-in Programmatically...

Keyboard and Language (IME) Does Not Sync from Local to VDA

When the user configures Receiver for Windows Advanced Preferences Keyboard and Language Bar Set "Keyboard" to Yes; Manual switch from "Chinese" to "English" or user "Ctrl + Shift" to switch input Keyboard and Language does not sync from local to VDA...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

Citrix Hypervisor Multiple Security Updates

Description of Problem Several issues have been identified within Citrix Hypervisor, which could, if exploited, allow: privileged code in a PV guest VM to read a single uninitialized 4kB page of memory that may contain data left by a previous VM privileged code in a guest VM to cause the host to...

How to Add WEM Group Policy Files to Use in a Local or Domain-based GPO

This article explains how to add the required ADM or ADMX/ADML files to have them appear in the local GPEDIT policy editor...

Error: "The operation could not be performed because a redo log is enabled on the Pool"

After upgradingSDX to 12.0 build, the user is gettingerror while trying to configure network settings for XenServer using LOM...

Branch SDWAN appliance status is showing Offline on SDWAN Orchestrator

You will see the status of Branch SDWAN as OFFLINE on the SDWAN Orchestrator as shown below:...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

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Performance Counter corruption causes StoreFront installation to fail with "An Unexpected Error occurred. Contact Citrix Technical support"

When this occurs you see the message “An Unexpected Error occurred. Contact Citrix Technical support”. This following entry appears in the StoreFront log files described in https://docs.citrix.com/en-us/storefront/current-release/troubleshoot.html: System.InvalidOperationException: The installati...

On mobile device on-screen keyboard does not appear in ICA/HDX session automatically

On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

Endpoint management - How to Configure Exchange Policy for Office 365

This article explains how to configure Exchange policy to work with Office 365...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

How to configure "Mandatory" keyword filtering to an App or Desktop resource in a Delivery Group

Administrator adds KEYWORDS "Mandatory" to Applications or Desktops in the Delivery Group and when users log in to Storefront via Browser or Native Store, resource is not displayed...

How to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows

This article describes how to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows...

Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

Overview: Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider. Example: Users may be prompted for Azure AD credentials when Using AAD for Authentication to Citrix Workspace, even if the user h...

Citrix Workspace app for macOS and Retina displays

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. What’s changed? We have optimized Citrix workspace app for macOS and retina displays within virtual...

Citrix Gateway VPN client Registry keys and its Values

Click on the following link to access the Citrix Gateway VPN client Registry keys, values and its description: Citrix Gateway VPN client registry keys...

Receiving "Legacy System Extension" Dialog Box After Upgrading To macOS Catalina 10.15.4+

After upgrading macOS to Catalina 10.15.4, a dialog box will prompt the end user with the following message: Existing software on your system loaded a system extension signed by "Citrix Systems, Inc." which will be incompatible with a future version of macOS. Contact the developer for support...

Director Does not Show NetScaler MAS Data, Network Tab Shows "Page Not Fonud"

NetScaler MAS data cannot be showed in director network tab --page was not found...

How to Check HBA Host and its Corresponding WWPN on XenServer

This article explains how to check HBA host and its corresponding WWPN on XenServer...