Citrix XenApp Licenses have been Renamed to Citrix Virtual Apps

Citrix XenAppLicenses have been Renamed to​Citrix Virtual Apps Name Change from XenApp to Citrix Virtual Apps Citrix Virtual Apps is the new name for XenApp beginning with the XenApp 7 release. The new name is reflected in all product licenses as well as all licensing-related pages and tools onMy...

Basic Citrix Licensing Information

How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...

SCOM - EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...

Failed to launch session with the error code “<AppName> is no longer available. Do you want to remove the shortcut?” on Citrix Workspace App during App/Desktop Launch

When a user tries to launch published application or Desktop by double clicking the shortcut of published applications or Desktops created on user’s Desktop or Start menu, launch fails with error “'AppName' is no longer available. Do you want to remove the shortcut?” Note: This error only applies...

How to install Citrix Workspace app on Android phones and tablets

This article is intended for Citrix administrators and technical teams only. This article describes how to install Citrix Workspace app formerly Citrix Receiver on Android phones and tablets. Background : With Citrix Workspace app for the Android phones and tablets, you can access any Citrix...

Control domain memory leak issue on Citrix Hypervisor 8.0 when GPU in use

1. Any operation on VMs start, shutdown, creating and removing snapshot etc. with GPU are extremely slow 2. Citrix Hypervisor 8.0 freezing when GPU in use...

Subscribed desktop session fails to launch on CWA 1910 for Mac and macOS Catalina

Denying automation permission after launching subscribed desktop might cause Citrix Workspace App 1910 for Mac to become unresponsive using the macOS Catalina operating system. Affected users will see the spinner to launch a desktop but it will never complete and launch the session. Note:This iss...

Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...

How to change subnet mask of NSIP on NetScaler

How to change the subnet mask of NetScaler management IP address when not using Clustering...

How to migrate Citrix Licensing Server component

1. Migrating Citrix Licensing Server component from one server to another server 2. Updating Citrix products to use the new licensing server without any production impact...

Collect a complete memory dump on a MCS (non-persistent) machine on XenServer (Citrix Hypervisor)

This article outlines the steps to collect complete memory dump on a MCS non-persistent machine on XenServer Citrix Hypervisor. Often we are not able to get the memory dump in instances where MCS provisioned VDAs show behaviors like unresponsiveness/hang. The reason being the machine fails to sav...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Workspace App for Linux 1906 giving “Unacceptable TLS Certificate” error

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. With the Citrix Workspace App for Linux 1906 and above, if you are using a SAML store with AuthV3, a...

How to locate and download Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...

Workspace app for ios default display settings

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...

Citrix SDWAN : Branch to Branch Virtual Path down because of CGNAT on the WAN link

The path created using a WAN link with CGNAT configured remains in dead state for Branch to Branch communication. No issues seen between Branch and MCN. Check the topology below to understand the scenario : In the above topology, at Branch1, the LTE link is getting CGNAT by the provider i.e. the...

iOS Public App Store app uploads are not working when using the App Store app URL

With Endpoint Management, when an Administrator attempts to upload an iOS and/or iPadOS public App Store app by enteringthe URL by using the new app URL on the App Store, the app is not found and the error below is displayed...

Enabling And Adding USB Devices With Receiver For Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Objective This article describes enabling USB redirection, adding devices and tested USB devices by...

ADC AAA ReCaptcha fails with error at login page after upgrade or initial setup with "Error for site owner: Invalid Site Key"

Upgrade from 12.1.49.x to 50.x+ or 13.x re-captcha causes error at login page. Setup for ReCaptcha on 12.1.50.x + or 13.0.x causes error at login page. Error on login is "Error for site owner: Invalid Site Key" ns.log has error message - 0-PPE-2: default AAATM Message 16977 0: "nFactor: Could not...

How to enable debug logging for Citrix WEM Cloud Authentication Service and Citrix WEM Cloud Messaging Service on Cloud Connectors

The Workspace Environment Management WEM service is a Citrix Workspace product. Similar to on-premise WEM, the WEM Service Agent needs to connect to the WEM service Broker. In order to do so, the WEM Service Agent must first request the WEM service Broker's URL and a service key from a Citrix Clo...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

Citrix ADC GSLB MEP vs Monitors

What is a GSLB Service? A GSLB service is usually a representation of a load balancing or content switching virtual server, although it can represent any type of virtual server or 3rd party load balancer. The GSLB service identifies the service’s IP address, port number, and service type, and...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 410 Standard Edition and 1000 Standard and Premium Edition

Note : Upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 410 Standard Edition, Citrix SD-WAN 1000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management...

Configuring Source NAT for Direct Internet Breakout on Branch SDWAN

After setting up Direct Internet Breakout DIA on a Branch Site, it can be seen that packets forwarded to the internet will retain the private IP address as the Source IP. This will result in packets not returning form public IP destinations. To resolve this, you can configure Source NAT on the...

Workspace: Managing Personal Folders and Shared Folders

This article explains the differences between Personal Folders and Shared Folders and how to manage them...

TrolleyExpress.exe crashed when Workspace app (Receiver) was installed.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. TrolleyExpress.exe crashed whenWorkspace app Receiver was installed...

WEM 4.6 - Error accessing to the admin console: "You are not registered as a Workspace Environment Management administrator."

Error while connecting to WEM admin console: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management Administrator to gain access."...

Citrix Web Application Firewall : 400 Bad Request

Getting the error "The request failed with HTTP status 400:." when opening an application hosted using a Load balancing Virtual Server when Application Firewall Profile is bound. Sample entry seen in /var/log/ns.log : Nov 22 09:49:45 172.25.224.219 11/22/2018:09:49:45 GMT qahvpxlb09 0-PPE-1 :...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...

A protocol error occurred while communicating with the authentication service

Adding Store to Receiver for Windows will fail with below mentioned error message:...

Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit

Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...

Receiver installation fails after using ReceiverCleanupUtility

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver upgrade fails during the automatic uninstallation, this happens with multiple versions of...

First Time Set up - MAM enrollment is failing in Citrix Endpoint Management

This scenario is for new cloud set up where new MAM enrollment is failing and user will get "Access to company network is denied". While browsing NSG URL and after providing credential if you do not get "HTTP Status 404 - Not Found" page but instead we get "Secure Connection Failed" error message...

Delivering Softphones with Virtual Apps and Desktops

This article describes a generic approach to delivering softphones and voice chat applications with Citrix Virtual Apps and Desktops CVAD7.x. 1. Alternatives for Delivering Softphones CVADsupport several alternatives for delivering softphones. Control mode , where the hosted published softphone i...

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” Alternate

When publishing an image the ELM gives an error, "A failure occurred while publishing the Layered Image: Failed scanning a directory for files."...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

Citrix Director error "403 Forbidden : access is denied"

When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

Virtual Apps | Error "We can't sign in to your account"

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Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

Dual NIC Support for Images Published to PVS

Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.

When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...

Cannot connect to vCenter from PVS Console using stronger SCHANNEL Protocols, such as TLS 1.2

When running the XenDesktop Setup Wizard or the Streamed VM Wizard, and connecting to a vCenter Server that has been configured to only accept connections using TLS 1.1 or higher, the PVS Console could present an error stating that the Connection was closed. The error shown will have a text simil...

Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting

Windows 10 target devices are stuck at "Getting devices ready" while booting...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process

In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...

Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

USB Redirection with Server VDA 2016 not working with Linux receivers

USB Redirection with Server VDA 2016 not working with Linux receiver. Device shows up in device manager but does not show under play back device as an audio input/output device...