5325 matches found
[Citrix Gateway Trace Study] – LDAP Authentication
This trace study looks at how LDAP authentication to the Citrix Gateway works, using a user called "garyca" as an example. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 LDAP/AD server:192.168.0...
The XenMobile server is not sending the required intermediate certificate
Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...
Secure Hub Authentication Loop with Pin configured
The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...
HDX Insight Data Not Captured by NetScaler MAS
Citrix ADM, formerly NetScaler MAS HDX Insight data not captured by NetScaler MAS...
Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS
Unable to see all the virtual servers that are present on an instance using NetScaler MAS...
ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node
The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...
Application Crashes in Desktop Session When Using a Touchscreen Client
If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...
How to View Active Users Sessions Connected to Specific Citrix Gateway vServers
This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...
SDX backups not being transferred back to MAS appliance
Backups seems to be started on SDX but not getting transferred to MAS. You can see the backups are created on the SDX but they are never transferred back to MAS server. Backups present on the SDX: You will see these errors in the MAS logs: mpsconfig.log: Thursday, 11 Jan 18 07:41:33.394 +0100 Err...
App Layering - Best Practice for Printing
Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...
Windows 10 April 2018 Update (v1803) – Citrix Known Issues
Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...
App Layering: Nutanix AHV 5.5 support requires ELM 4.9 or above
App Layering 4.8 and before is not compatible with networking changes in Nutanix AHV 5.5. Depending on the operation you are performing, you may see any of these errors: Failed to connect to the server at 'host' A failure occurred connecting to the Nutanix server. Error = write EPROTO...
RADIUS Group Extraction Failing with Error "Extracted group : Null"
NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server"Extracted group : Null" in aaad.debug log...
Layering multiple Office Components (Word, Visio, Project, Outlook, etc.)
There are a couple of places this can go bad. One is, never run any Office component in the Install Machine. The first time Office runs, it writes some machine-specific information into the registry, and if that layer then wakes up on another machine, it has to go through the configuration again...
Unable to install Secure Mail Public version for iOS - Incompatible app
Issue --------------- Unable to install Secure Mail Public version for iOS - Incompatible app Logs ------------- Xcode Logs Dec 14 09:29:52 iPhone WorxMailAppStore985 : -NSFileManagerMdxEncryption ctxRemoveItemAtPath:error:: errno=2 Dec 14 09:29:52 iPhone WorxMailAppStorelibsqlite3.dylib985 : BUG...
Web Insight Data Not Visible on NetScaler MAS
AppFlow aka Insight has been enabled for the VServer and Services. Enabled Web Insights on NetScaler MAS no data is displayed. Firewall port UDP 4739 is allowed from the NetScaler NSIP/SNIP to the MAS appliance. ULFD was disabled and server was removed...
How to configure H.265 video VDA encoding for NVIDIA GPUs
Support for H.265 Encoding/Decoding H.265 video encoding on 7.16 VDAs with H.265-compatible NVIDIA GPUs and H.265 video decoding on Citrix Receiver for Windows 4.10 is supported for hardware acceleration of remote graphics and videos...
EDT Security using DTLS
EDT Security using DTLS As from XenApp and XenDesktop 7.16 VDAs, DTLS is supported refer to the Windows OS VDA 7.16 Schannel library support for DTLS article. This means that backend connection between NetScaler and the VDA could optionally use DTLS. In addition, Receiver could optionally use DTL...
How To check Per-App VPN Works on iOS?
The article describes how to validate the proper functionality of Per-App VPN on iOS...
Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...
Why cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache Type = "Cache on device hard disk" The block reservation of "Cache on device hard disk" is ONLY 4KB, and it's random I/O. Cache Type = "Cache on device RAM with overflow on hard disk" Since "overflow on hard disk" is vhdx format, the block reservation is 2MB & required for sequential I/O,...
How to Update MCS created Machine Catalog to modify vCPU, RAM.
Due to performance issues the vCPU,RAM need to be increased. This can be done by power shell...
Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."
After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...
App Layering 2.x/3.x: Best Practices
A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"
When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...
How to Configure Storefront for Authentication using NetScaler Gateway
This article describes how to configure authentication at StoreFront using NetScaler Gateway - StoreFront Configuration...
Unable to Connect to PVS After PVS Server Upgrade or Downgrade
After an upgrade of PVS from 7.13 to 7.15, or a downgrade of the PVS server from 7.13 to 7.6, the ELM was no longer able to connect to it. Testing credentials would fail. Note, this probably happens in lots of other circumstances, but these are the two circumstances where we've seen this. If you...
WEM Agent Connection error: "Broker Server Name or Broker Port Error"
WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...
Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server
Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...
PVS XDSW, Error: "(vsan) cannot complete file creation operation"
Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...
Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.
When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...
How to disable 'Delete account' option within Secure Hub
To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...
Xenmobile Certificate based authentication--Unable to push VPN policy to iOS device.
Error : In the software inventory for the device we can see the error “Could not create mobilecofig ” Server logs 2017-02-24T10:35:05.236+0100 | | INFO | http-nio-10080-exec-72 | com.sparus.nps.apple.push.ApplePush | Installing profile /cfg/VPNtest on device 522. 2017-02-24T10:35:05.298+0100 |...
Failed to load user profile due to vDiskdif.vhdx size increasing
issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...
iOS 11 MDM-enrolled Device Issues with XenMobile in Cluster Mode
MDM commands may try to deploy multiple times on an MDM-enrolled iOS 11 device and may fail to complete successfully. An admin attempting to push MDM policies to an iOS 11 device, deploy applications, or carry out security actions such as Lock or Wipe may not be able to successfully to do. The us...
XenMobile: Error "Incorrect Credentials" for AD user during enrollment
Issue: User whose AD password is changed recently is facingan enrollment issue. After entering AD username/password it gives error message "Incorrect Credentials". SHP login fails too...
Limitations of NetScaler Gateway OPSWAT EPA Scan
NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...
App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys
End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...
How To Add Additional Storage to an Existing SD-WAN Center VM
The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...
PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"
PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...
"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store
Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...
Certificate Based Authentication : Troubleshooting Tips
This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...
Win + G Pop Up Citrix Receiver Launching Apps/Desktops
When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...
Optional VPP Apps show "Mismatch between user and device iTunes store account hashes"
The following error is seen when inspecting the Delivery Group details of an Apple device on the MDM server console: "Mismatch between user and device iTunes store account hashes". Attempts to send installation commands for VPP apps from the MDM server to the Apple device can fail. Optional VPP a...
VPP Apps Does Not Appear on XenMobile Console After Accidental Deletion of the app.
Deleted VPP applications does not sync with XenMobile Server automatically. Summary VPP is an Apple Enterprise program to distribute corporate App license to device through MDM. Citrix XenMobile makes use of Apple's API to associate / disassociate license based which are distributed through...
Citrix SCOM MP for StoreFront causes high memory utilization on Windows Server 2008 R2
Citrix SCOM MP for StoreFront causes high memory usage as well as can spawn many cscript.exe and conhost.exe processes...
Failed to Promote vDisk from Remote PVS Server
Failed to promote vdisk version from remote PVS server due to error "DeviceIoControl error: A device attached to the system is not functioning." And this vDisk Remote Mount error does not prevent Promotion of a vDisk Version, which will leave the vDisk in an unusable state. Customer will encounte...
Published desktop is launched in background of local applications
Setting registry key: ForegroundLockTimeout to 0 makes published desktop window to launch in foreground in most cases. HKCU\Control Panel\Desktop name: ForegroundLockTimeout type: REGDWORD data: 0 default: 200000 In some cases, there are applications that set this value to a non 0 value, which...
Configure VMAC on Channel Group
To demonstrate how to configure Virtual MAC on NetScaler Interface Channel LACP or LR. The primary reason for using VMACs is that GARP may not be honored by Layer 3 devices in your Network. This can cause communication issues which will present during fail-over of a NetScaler. The resolution to...