How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

How to Manage RAID Disk Allocation on NetScaler SDX 14000/15000/16000/25000/26000 Series Platforms

NetScaler SDX 14000, 15000,16000, 25000 and 26000 series of platforms support RAID managed by the software. Multiple disks provide not only performance gains, but also enhanced reliability. Reliability is especially important for a NetScaler SDX appliance, because the appliance hosts a large numb...

Changing delivery group icons with storefront 3.0 or above in the environment.

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Unable to Propagate Changes After Upgrade from StoreFront 3.5 to 3.6

Unable to propagate changes after upgrade from StoreFront 3.5 to 3.6. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: 6/27/2016 9:39:26 AM Event ID: 19 Task Category: 2801 Level: Error Keywords: Classic User: N/A Computer: XXXXX.XXXXX.XXXXX Description:...

Provisioning Services: Support Statement for Multiple PVS Farms pointing to different Databases in one Subnet

Question: Can we boot targets using PXE boot in Subnet where we have 2 PVSServer in 2 different farms pointing to different database? Answer: This is not supported because when targets boot using PXE services, it broadcasts a packet and if it contacts a PVS Server which does not have entry for...

FAQ: Can the Store Name be Renamed on StoreFront?

Q: Can the store name be renamed on StoreFront? A : Renaming the StoreFront Store name is not supported. To workaround this issue create a new Store. Note : It is also not recommended to delete the Default Store.There have been issues reported with authentication when the default store is deleted...

FAQ: Rooted\Jailbroken Device Detection in XenMobile MAM Only Mode

Q: Can devices in XenMobile MAM only mode detect rooted\jailbroken devices? A : The jailbreak flag which is present on the XenMobile server console which shows whether a device is jailbroken or not is only supported when the device is enrolled to MDM. The jailbreak flag is set by MDM and not by M...

Troubleshoot Issues that Arise When Joining StoreFront Server to a Group

Complete the following steps to troubleshoot issues that arise when joining a StoreFront server to a group. 1. Validate that all machines are on the same version of Storefront. Open the StoreFront MMC Help About Citrix StoreFront Version. 2. Confirm that all StoreFront servers have the same date...

How to Collect Xcode Logs

You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...

Connecting XenServer to XenCenter with AD User credentials fails with incorrect username/password

When trying to add a new host to XenCenter console, the process fails with the message "XenCenter has encountered a problem connecting to this server" and "Incorrect username and/or password". A second XenServer pool using the same AD authentication configuration same domain, same AD groups can...

Troubleshooting Checklist: In the ShareFile app, Secure Mail, or Secure Notes, the following error appears: "Your connection is unavailable. Only offline files can be accessed."

Do the following: Collect client logs and then open Sharefiledebuglog.txt. Check the logs, if you see the following: The operation couldn’t be completed. Cannot initiate login API call. Is the device connected to the Internet? Added user to DB, success: no If present, the MDX policy related to th...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

How to manually join a new Controller to an existing site

Joining a new controller to an existing site...

ICA Session Gets Disconnected When the Web Session Times Out

ICA session gets disconnected when the web session times out...

Error: "A Configuration Error Occurred. Please Try Again" On XenMobile Server 10 While Adding App to Web Console

When adding an app via XenMobile Web Interface hosted on Apple’s App Store and error occurs “A configuration error occurred. Please try again,” when clicking save When collecting XenMobile 10 Debug Logs we see the following: 015-05-14T15:36:35.447-0500 | CF61DC628850C45E | ERROR |...

XenMobile: How to enroll MAC OS X to XMS Server

How to enroll MAC OS X device to XenMobile MDM...

Error: "App Not Available" when launching iOS XenMobile Apps

When attempting to launch an MDX wrapped application, you will receive the error "App Not Available". This error is due to an invalid iOS Public App Store application description. The description that is pre-populated from Public App Store includes a datalink escape character that is not supporte...

How to Remove ovs-vswitchd Manager Permanently from XenServer Config

This article describes how to remove ovs-vswitchd manager permanently from XenServer config. Citrix Distributed Virtual Switch/Controller DVSC that connects to the open-vswitchd running on the XenServer DOM0 machines. DVSC is proved to cause some trouble with the Virtual Machines VMs. In...

How to make a session that spans multiple monitors with Linux Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. This article explains how to make a session that spans multiple monitors with Linux Receiver...

Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD

BUG0217580 addressed an SSH vulnerability CVE-2008-5161 involving CBC algorithms used in SSH connections CBC Mode Plaintext Recovery Vulnerability. The bug was reported when NetScaler 10.0 was still the newest version as NetScaler shipped with an affected version of OpenSSH. The NetScaler bug fix...

How to Enable/Disable Workspace Control in StoreFront

This article describes how to enable/disable workspace control in StoreFront...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

[FAQ]: Is ICA or CGP recommended on high latency links when traffic is being optimized?

Question: Is ICA or CGP recommended on high latency links when traffic is being optimized? Answer: CGP is recommended on high latency links because CGP has a fixed buffer size on the server and on long latency links, despite CB TCP optimizations, the server won’t send data faster its waiting for ...

Citrix Known Issues - Hotfixes with SHA-1 Code Sign

This article describes an issue that no longer applies. As a courtesy, Citrix is keeping the article online to prevent broken links for customer who might have bookmarked it. Citrix is committed to complying with the Security Advisories published by Microsoft. Effective January 1, 2016, Microsoft...

XenMobile Does Not Recognize Licenses Installed on a Remote License Server

XenMobile does not recognize licenses installed on a remote license server. The ZDM.log file shows that cached license has expired and XenMobile temporary license expires after 30 days. Telnet from XenMobile server to licensing server over 7279 fails and netstat on licensing server shows that the...

How to trigger a memory dump from a Windows virtual machine

This article describes how to trigger and capture a memory dump from a Windows Virtual Machine VM running on a XenServer 8 or Citrix Hypervisor 8.2 CU1 host. Refer to the Microsoft KB article, Generate a kernel or complete crash dump for more information. Troubleshooting unresponsive Windows VMs...

Troubleshooting StoreFront propagation issues

StoreFront propagation fails to complete. The issue can manifest itself with any of the following errors: StoreFront Error: "Propagation Failed on One or More Servers" StoreFront Propagation Fails with Event ID: 31 "Could not find a part of the path" StoreFront Error: "Event ID 19 Failed to Get t...

Error:"Office Licensing Rearm failed" while updating or creating new Machine Catalogs with MCS

Install Office 2010 / 2013 into Master Image for XenDesktop. Then, during the Machine Catalog update, the following error is displayed: "Office Licensing Rearm failed."...

APNs Communication Fails

Device APNS communication fails. The following error is reported: INFO com.sparus.nps.ios.push.ApnsHandler - Not using APNS connection pool WARN com.sparus.nps.ios.push.ApnsHandler - Sending message to APNS failed...

How do I Customize Unified Gateway Portal?

Use Case Portal is the first interaction point for end users and hence important to have correct representation of an organization. Customize the look and feel, color, logo and labels on the Gateway portal to brand the portal as per organizational standards. Introduction to Portal Customization...

How to Authenticate Multiple Domains using NetScaler with ICA Proxy and Single Sign-on

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Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

After you enter your credentials on the NetScaler Gateway login page the following error is displayed: HTTP 404 Page Not Found...

Unable to Enroll Device "Profile Installation Error"

"Profile installation error" occurs while enrolling device. IPCU logs show the following error: Desc : A connection to the server could not be established.US Desc: A connection to the server could not be established.Domain : MCHTTPTransactionErrorDomain Code : 23001 Type : MCFatalError Params :...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

Error: "The specified network name is no longer available", Profile Fails to Load and user receives Temporary Profile if NTFS permissions changed on User Store

Under certain circumstances, a user profile may fail to load and the user receives a temporary profile. When this occurs an error "The specified network name is no longer available" appears in the Profile Management Log...

StoreFront Featured Apps Group Appears More Than Once

When there is a single Featured Apps group created; the new group appears more than once in StoreFront...

How to Disable IPv6

You can disable IPv6 on the host computer through theDisabledComponents registry value. TheDisabledComponents registry value affects all network interfaces on the host. Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Befor...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

Advanced Memory and Storage Considerations for Provisioning Services

As Citrix Provisioning Services has begun to play a greater role in XenApp and XenDesktop implementations, many discussions have been had on proper sizing of Provisioning Services from a network, CPU and storage perspective. However, most recommendations have left out guidelines for proper sizing...

How to Use Policy-Based Logging on a NetScaler Appliance to Log HTTP Header

This article describes how to use the policy-based logging on a NetScaler appliance to log an HTTP header not supported by the NetScaler Web Logging NSWL feature...

NetScaler Gateway Rejects RADIUS Accept Request

RADIUS authentication is configured on NetScaler Gateway. RADIUS accepts the authentication and sends the correct message however NetScaler rejects the authentication. The RADIUS log files show that the authentication is accepted. The network trace shows that a message is sent from RADIUS server...

GACS - App Configuration settings not being applied to HTML5 Client

App Configuration service GACS settings to disable options in the Toolbar for HTML5 client are not applied...

Citrix DaaS Workspace Core - Domain is unreachable Error

When using DaaS quick create to create directory connection for AWS workspace core , error prompts "Domain not found" and Status shows "Invalid Account"...

How to troubleshoot the connection between SD-WAN Orchestrator and an SD-WAN appliance?

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Canvas Display - Use multiple monitors as a single monitor for App launch

Map multiple monitors attached to the Endpoint as a single display to stretch the Application window across all the monitors...

ADM - CPU utilization is increasing and Debug is enabled

High Load on the CPU at Random time, collect the bundle and shared...

Application change coordinates when reconnecting to Citrix session from same client.

Users connect to Remote PC Access VDA in the office. Both office PC and the client they are connecting from have identical 6 monitor configuration. When they remote in and position their applications on specific screens and then reconnect, sometimes applications move to main screen instead of...

Applying Modern UI patch for Citrix Storefront LTSR2402 CU2 (to support CWA Linux Clients)

Symptoms or Error When users on Linux login to their Citrix Workspace App for Linux , they see an infinite progress screen or error instead of seeing the list of their apps and desktops. This is applicable only for customers where the admins have 1. Upgraded their StoreFronts to the new Storefron...