How to Add a Domain Admin Group to Local Admin Group Using Role Based Access Control on XenMobile

This article describes how to add a group of domain admins to the local admin group within XenMobile Server so they have access to the console...

Average Logon Duration Is Not Available In Citrix Director

When an administrator logs in Citrix Director and goes to "trends" to look for Average Logon Duration, the information is not available. Logon Duration in MonitorData.Session Table in Monitoring Database also shows "Null" value for "Logon Duration" Restarting the Monitoring Service on Delivery...

Secure Mail : Error Processing STA Ticket. Bad Request, Cannot Connect to Company Network

Cannot connect to company network and Error Processing STA Ticket. Bad Request. Seems to be happening when entering passcode. NetScalers went down due to network trouble between datacenters...

XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

PVS Servers randomly became offline

PVS servers were randomly offline and then recover automatically. The issue could happen several times a day on different PVS server. When PVS server was offline, sometimes we saw Streamprocess event 11 logged in event log, but sometime not...

Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio

New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...

Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Concepts, Entities and Terms used for nFactor Authentication through NetScaler

nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...

Why does Citrix Receiver send DNS query for nonexistent hostname?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Question: Why does Citrix Receiver send DNS queries to similar NonExistingSubDomain? Answer: Citrix...

Citrix Receiver: Difference of Logon Experience When Logon StoreFront with a Locked Account by Using Username/password and Smart Card

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes user experience of using Pass-throughwith username and password or smart card log...

How to configure ADFS Claim Rules and StoreFront with Multiple Domains

How to configure ADFS Claim Rules and StoreFront with multiple domains?...

License server 11.14 - Cannot display the webpage

Unable to open Citrix License Administration console in IE brower, you will get below error: "The Page cannot be displayed"...

How to Deploy and Troubleshoot ADC as a SAML IdP or SP

SAML is an authentication method which allows the Client to authenticate to a trusted third party before accessing protected resources. For a SAML setup, the authenticating party is called the Identity Provider IdP and the resource that the user is trying to access is called the Service Provider...

Session launches in HTML5 instead of native Workspace app/Citrix Receiver

When a user attempts to launch a session from the StoreFront website, the session would be launched automatically via Workspace app for HTML5 instead of native Workspace app...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

PVS 7.13: XenServer PVS-Accelerator Introduction and Requirements

Note : This feature is only available in XenServer 7.1 and PVS 7.13 or later. XenServer PVS-Accelerator feature offers additional capabilities for customers using XenServer and Citrix Provisioning Services PVS. With this feature, the read requests from a PVS target device can now be cached on eac...

How to configure SAML Authentication on Storefront with ADFS

This document provides the steps to follow for manually configuring the SAML authentication with Storefront feature...

How to Configure CEIP / Call Home for the Citrix License Server

Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...

StoreFront upgrade fails if PriviledgedService and MPSFagent (SCOM) is running

If the Citrix SCOM Management Pack Agent service is installed on the StoreFront server, StoreFront cannot upgrade. To work around this issue, disable the SCOM service before attempting the StoreFront upgrade. Note : This issue is not applicable to StoreFront 3.11 and higher. These services do not...

How to Integrate Citrix Gateway with StoreFront for Access with Wyse Clients

This article describes how to integrate Citrix Gateway with StoreFront for access with Wyse clients...

How to configure SAML Authentication using Metadata?

To configure SAML Authentication with StoreFront you can use the metadata support option. This article describes the steps to perform the metadata based configuration...

Citrix Guidelines for Antivirus Software Configuration for Citrix Profile Management

This article provides guidelines for configuring antivirus software in environments using Citrix Profile Management Technology .These antivirus guidelines are not vendor-specific and are independent of the version of Citrix Profile Management deployed, except where explicitly stated. For Citrix...

StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process

Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...

How to Configure Certificate Based Authentication for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management...

VMware vSphere 6.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6.5 in Nov 2016and vSphere 6.5 Update 1 in Aug 2017. Basic compatibility testing has been performed between already released Citrix products and vSphere 6.5 / 6.5 update 1.As always, ...

HTTP Open Redirect Vulnerability in License Server

This article explains the steps required to apply the manual workaround for the issue described in CTX219885 – Open Redirect Vulnerability in Citrix License Server for Windows and License Server VPX. This article is available on our website at the following address:...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

The following error is seen in the event viewer of the Director server: Log Name: Application Source: Citrix Director Service Date: 1/20/2017 11:05:33 AM Event ID: 5 Task Category: None Level: Error Keywords: Classic User: N/A Computer: CtxDirector.RepLab.Local Description: The description for...

Published app does not launch when SSO is used. Desktops launch fine.

Using Receiver and Receiver for web, published app wont launch but a published desktop works fine. If user is local admin - it works If signing in with username/password on Receiver or Receiver for web - it works. Event generated on vda host: "non-brokered ica connection request denied because th...

How to configure a session disconnect timer in XenApp 7.x

To set up a time limit so that any session in a Disconnected state is logged off after a predetermined amount of time...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...

Error: "Wrong database version is being used" After Upgrading Provisioning Server

The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Process to update XenServer Tools on PVS image with PVD

Process to update XenServer Tools on PVS image with PVD...

PVS console showing target devices as down, even though it is possible to boot and stream to devices

PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...

Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

How to Enable Logging on Receiver for Windows Using Registry Entries

This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...

"Attach a smart card reader and insert your smart card to log on" When no Smart Card Authentication Present

When using Citrix Receiver to connect to the NetScaler Gateway, StoreFront users get "Attach a smart card reader and insert your smart card to log on" however smart authentication is not configured...

SAML logons fail on replicated Storefront Server

SAML enabled logons via Storefront configured and working on one SF3.0 server. When trying to setup a second one and after joining it to the server group we get "cannot log on using smart card". If we uninstall SF from that server and reinstall and configure it manually do not add it to the serve...

XenMobile: Error during enrollment "could not connect to the server"

During the enrollment for IOS devices you receive the error "Could not connect to the server " during the installation of the Profiles. In the XMS Server debug logs we would see: "UserDeviceLimitExceededException"...

Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Unable to Delete Differential Disks from LVM and ext3 Storages with Error Displayed on XenCenter

Unable to delete differential disks from Logical Volume Manager LVM or ext3 storages. The error message is displayed on XenCenter as "Vdidelete: EXCEPTION SR.SROSError, Failed to mark VDI hidden opterr=error 22 or attempt to mark VDI as hidden failed."...

How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP

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How Do I Monitor NetScaler MAS Resource Consumption?

This article describes how to monitor NetScaler MAS resource consumption. Background NetScaler Management and Analytics System is a single unified solution that helps administrators perform various tasks such as infrastructure management, application management, orchestration, and gives complete...

VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...

Error: "An Error Occurred While Making The Requested Connection"

When starting XenDesktop from the Web Interface screen, the following error message might be displayed: “An error occurred while making the requested connection” Upon examining the broker logs, the following error message is displayed: “The Citrix Broker Service failed to validate a user's...