5325 matches found
How to perform OS upgrade on a Citrix Provisioning Server
Sequence to follow for OS upgrade on a PVS server...
How to Install Virtual License Server Appliance
How to import Virtual License server Appliance on XenServer Pool...
How to Install and Configure License server VPX on Hypervisor
Note: Citrix Hypervisor formerly XenServer...
Collecting smaller Server-side Wireshark traces on PVS
PVS Wireshark traces can get very large and could use up a lot of resources. Here is a method that can be used to reduce the size of the traces and the impact on the PVS server. With the smaller trace file and lower impact, the trace can run longer and the resulting files are easier to handle...
While Installing Receiver, Users May Encounter an Error: "Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version"
Under certain conditions the installation of a new version of Citrix Receiver may fail and the following error maybe displayed by the Instaler: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version”...
How to Remove a Storage Repository from XenServer
This article describes how to remove a Storage Repository SR on a XenServer host when the Storage Repository is experiencing issues, or if you wish to discontinue using the Storage Repository. A XenServer Storage Repository is used to Store ISOs or Virtual Machine VM Virtual Disks VDIs. The Stora...
Citrix workspace app | Uninstallation of CWA breaks ICA session
If we have VDAs with this order of installation CWA installed first and then the VDA. Now when wetryto uninstall or upgrade the CWA, some display drivers from thevda get removed, as a result the ICA session breaks and the only way to get it working again is to - reinstall the VDA reboot,...
Citrix PKI troubleshooting Guide.
How to use this Guide: First go through the checklist to determine the type of problem. Then review client testing information to narrow down the scope. If a Certificate installation is needed on the IIS Server or ADC, The directions are given below for various scenarios. Checklist: √ DNS:...
Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D)
On a VDA running on Windows Server 2016, the OS could get into a hung statein a scenario when itis used asa double-hop to other resources and a vGPU is available. This will be observed when wfica32.exe attempts to useGDI +Direct3Drendering called Hybrid mode. The issue was identified as part of O...
Storefront 3.12 - SAML authentication is not working.when using IDP like Forge Rock
Storefront 3.12 - SAML authentication is not working with IDP like Forge Rock. Error Message on Store Front Page Error Message: "There was a Failure with mapped account." Following Error message is thrown in the Event Viewer The security token failed validation...
On mobile device on-screen keyboard does not appear in ICA/HDX session automatically
On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...
PVS Detach and Attach Write Cache Disk Drive Letter Changed
Detach and attach write cache disk,TD drive letter changes...
Citrix Gateway VPN client Registry keys and its Values
Click on the following link to access the Citrix Gateway VPN client Registry keys, values and its description: Citrix Gateway VPN client registry keys...
Changes to Citrix Insight Services (CIS) and Customer Uploads
On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...
Storefront | Unable To Join Secondary Storefront Server To Server Group.
ERROR: Unable to join server in existing server group. Add server failed - Add of server XYZ to server group failed. In event logs we could see 'access is denied' exception while running the command : 'Add-DSCertificateToDSStore'...
Logon process to VDAs is extremely slow when Citrix UPM is enabled
Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...
ShareFile Enterprise - UMT is unable to sync new users created in AD
The user is trying to create an Admin service account that's not leveraging SAML authentication. However, the account is not syncing within the UMT console...
Citrix ADM Ports and URL's That Need To Be Opened for Communication
Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...
Unable to add Store to Workspace App on Windows - Your account cannot be added using this server address
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Unable to add Store to Workspace App on Windows and Mac Client machines...
Administrators of a different forest are unable to log on to PVS Console
Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...
StoreFront 3.13 - Propagation fails An error occurred running the command: Add-DSFeatureInstances
Both StoreFront servers are Server 2012R2 fresh install and fully updated. Clean install of SF 3.13 completed successfully on both servers. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Level : Error Description : An error occurred running the command:...
How to Change the Date, Time and Time Zone in CloudBridge
This article provides information on how to set the correct date, time and time zone through the CloudBridge UI...
Out of licenses error on License Administration Console
An Out of licenses alert message is received on the License Administration Console LAC...
License Acquisition Error 500 or (-13) or (-8)
After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...
Unable to start VMs in new Hosts - An emulator required to run this VM failed to start
Unable to start VM with vGPOU assigned on HOST with NVIDIA Card. Getting error: vm-start failed: "An emulator required to run this VM failed to start" Internal LOG: Dec 6 09:10:13 localhost vgpu-211384: demuinitialize: PLUGIN CONFIG: /usr/share/nvidia/vgx/gridp40-1b.conf,gpu-pci-id=0000:d8:00.0De...
How to Migrate PVS server from one datastore to another datastore
Migrate PVS server from one datastore to another datastore...
Citrix SDWAN High Availability FAQ
Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...
The Number of vCPUs Assigned To A Guest Causes VIFs To Go Offline
Increasing the number of vCPUs assigned to a VM will reduce the number of available. For instance 10 vCPUs will have 7 active VIFs but 12 vCPUs will only allow 6 active VIFs...
How to configure NetScaler Gateway in an IPv6 environment.
Customer needs to migrate the NetScaler gateway environment to an IPv6 based networking environment...
How to enable debug logging for Citrix WEM Cloud Authentication Service and Citrix WEM Cloud Messaging Service on Cloud Connectors
The Workspace Environment Management WEM service is a Citrix Workspace product. Similar to on-premise WEM, the WEM Service Agent needs to connect to the WEM service Broker. In order to do so, the WEM Service Agent must first request the WEM service Broker's URL and a service key from a Citrix Clo...
NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 3000 WAN Optimization Edition
Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 3000-WO 4x1000-Base-SX WAN Optimization Edition. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates an...
Citrix Hypervisor Export Running VM - Export snapshot to file through CLI
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How to reset Secure Hub PIN?
This article explains how an user can reset the Secure Hub PIN if forgotten...
Error: “Cannot Complete Your Request” When Using Custom Portal Theme on AAA or Gateway VServer
Custom portal theme on AAA or Gateway VServer shows ‘Cannot complete your request’ error instead of the login page. When you click OK, you see the logon page and after your enter credential you can access your published resources. In-built theme works fine. When we create a new custom portal them...
High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility
High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...
Troubleshooting guide for Application and System Hang and Crash Scenarios
This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...
User logon gets stuck at " Please wait for the group policy Client" with UPM
When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...
Attempting to setup UPN authentication instead of SAM. When we hit the Store Front, we get "cannot complete your request".
Attempting to setup UPN authentication instead of SAM. When we hit the StoreFront, we get "cannot complete your request". From inside the network, when accessing the storefront portal directly, able to log in with UPN. Issue appears to be the way the NetScaler is handing the authentication token ...
Citrix Director error "403 Forbidden : access is denied"
When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...
VirtualApps 7.15: How to publish applications, saved in a network share
How to publish applications, saved in a network share...
Replace Citrix Licensing Certificate once expired
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PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies
If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...
Windows Store and Sideload apps don't work after reboot when User Layers enabled
A Windows Store or local Sideload app or some other AppX package installs and works fine immediately after installation, when User Layers are enabled in App Layering. However, after a restart, the program fails to start, or flashes a window and immediately terminates...
How and when to upgrade VMWare tools
Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...
XenMobile: Supported File Formats with Quick Edit
Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...
External Tasks Not Working in WEM
Configured Filters are not processed and scripts added to external tasks are not running...
UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops
With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...
After upgrading the OS Machine Tools, kmssetup.cmd runs twice at startup
When you create a Gold VM to import as your first OS Layer version, you need to install the OS Machine Tools, to install our startup scripts and get them set to run as startup scripts. Later, you add a version to your OS layer and want to upgrade the scripts to the ones from the latest version. S...
Setting Azure Accelerated Networking on an ELM deployed before version 4.13
Prior to App Layering 4.13, the ELM was provisioned with a NIC that did not have Azure Accelerated Networking enabled. This feature was not fully supported by Microsoft on Linux guests prior to this point. Please note that upgrading to App Layering 4.13 will NOT change the NIC configuration. The...