"502 Bad Gateway" error within Citrix Insight Services (CIS)

After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...

Adding a new server to a switch side triggers Err-Disabled on the connected Netscaler interface.

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Difference between vhd and vhdx

What's the difference between vhd and vhdx?...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

VDA Installation fails with Error 0x000005AA

VDA upgrade fails with an error. "Failed to install component 'Microsoft Remote Desktop Session Host'. 'dism' component failed to install with error 0x000005AA."...

How to add QR Code to the NetScaler Gateway Login page .

How to add QR file to the NetScaler Splash Screen...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

Windows 11 guest OS is not supported on Citrix Hypervisor 8.2CU1

Windows 11 guest OS install is not supported on Citrix Hypervisor 8.2CU1...

HOW TO | New network printers are not saving after re-logon

• The users are able to connect and add their network printers to their VDI sessions. However, after logoff the printer settings are not being retained within the user profile. • We would like to retain the network printer within the profile so that it is available for all subsequent logins...

Network Printers not getting mapped

Network Printers not getting mapped...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

Unable to set up HA in GUI after upgrading to 14.1

After upgrading to 14.1 4.42, when trying to add HA node from GUI, the following error will be thrown even RPC password is correct. Changing RPC password from GUI will not help to resolve this issue...

Published application launching locally

Launching a published browser application opens the local version instead rather than opening within the Virtual Desktop session. Ex. Internet Explorer...

The Client Shared Printer Mapping into VDA is Slow

The client connects a shared printer and then launch the VDA. It might take 20s to display the client printer inside the VDA...

Copy(CTRL+C) and Paste (CTRL+V) is not working on MAC when using Russian language

CopyCTRL+C and Paste CTRL+V is not working on MAC when using the Russian language...

How to Remove Users That Can Access the Delivery Group via PowerShell

This article is designed to describe how to remove users in the below screenshot via powershell instead of using UI. Disclaimer: information displayed in screenshots are Citrix test server data...

Session Prelaunch Is Not Working

Prelaunch is enabled on the delivery group. Users are authorized for Prelaunch is not working...

“The Access Policy has externally been modified and cannot be changed by Studio” warning message

After setting access policy rule, “Access Policy” option in “Edit Delivery Group” dialog cannot display. ------------------------ Add-PSSnapin -Name Citrix. Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPFilterEnabled $True Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPs xxx.xxx.xxx.xxx...

How to add page footer on Citrix Gateway logon page with X1 based portal theme

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EPA expression to allow MAC OS versions

EPA Nfactor policy expression to allow MAC OS...

Cloud Virtual Apps and Desktop - All the users are seeing 2 VDI

Seeing two Desktop VDI icons in Citrix Store instead of one when user is only assigned to one Delivery Group...

Incomplete ARP table record in NetScaler

Trunk Mode enabled in NetScaler interface with multiple tagged VLANs binding. However, customer found there're one VLAN network ARP record show Incomplete in NetScaler ARP table. Like below screenshot:...

HA sync issue between primary and secondary node

ADC- HA Sync failure Error: Unable to connect to Primary. Please check the network connectivity from secondary to Primary...

How to get Odata to work on Https or on port 443 after binding a certificate.

When trying to fetch the Odata API on 443 and it is getting error : HTTP 404 Page not found. Or If the address using which the Odata API is fetched is in HTTP and unable to change it to HTTPS after binding the certificate...

Multiple errors are displayed after running the "show ha syncfailures" command on HA secondary node

Multiple errors are displayed after running the "show ha syncfailures" command on the HA secondary node, like below: ---------- show ha syncfailures exec: bind policy patset nsvpnclientuseragents AGEE -index 1 -charset ASCII ERROR: Pattern index already in use, try using other index exec: bind...

Add Machine fails with "Currently there are no machines available in a compatible machine catalog"

VDAs from the newly created Machine catalog cannot be added to an existing Delivery group. The error message is: "Currently there are no machines available in a compatible machine catalog."...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...

What Proxy will be used by Citrix Workspace App

Which proxy does the Citrix Receiver/Workspace app use for these settings and if this registry key is mentioned: HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings The 9th value contains the proxy setting. The value could be: 09 when...

High Availability Setup on Amazon Web Service

This article describes the design perspective of High Availability HAon Amazon Web Service AWS environment. Background AWS does not support Gratuitous Address Resolution Protocol GARP, Virtual Local Area Network VLAN or any Layer-2 L2 functionalities like bridging. Two virtual machines belonging ...

Leaving non-persistent virtual machines of the provisioning scheme at the hypervisor is not allowed.

Unable to delete orphaned VMs by using Powershell from catalog which has already been removed via Powershell. When running command: Remove-ProvScheme The below error is seen: "Leaving the non-persistent virtual machines of the provisioning scheme 'provisioning scheme name' at the hypervisor is no...

Services and Virtual Servers show State: Unknown. / /var/crash filesystem full

State: Unknown. Services and Virtual Servers /shell $cat df-akin.out FilesystemSizeUsedAvail Capacity iused ifree %iusedMounted on /dev/md0429M415M5.6M99%13k44k23%/ devfs1.0k1.0k0B100%00100%/dev procfs4.0k4.0k0B100%10100%/proc /dev/ad0s1a1.6G160M1.3G11%286211k0%/flash...

How to create a Rewrite policy that will change characters in URL to lowercase

How to create a Rewrite policy that will change characters in URL to lowercase...

Trace HTML Requests with Application Firewall Security Violation Logs on NetScaler Appliance

The NetScaler offers the option to isolate traffic for a specific Application Firewall profile and collect nstrace for HTML requests that trigger a log, block action or have malformed requests. The nstrace collected in "–appfw" mode will have details of the entire request including the Applicatio...

Spoofed IP Addresses for FQDN Based Tunneling

To understand the concept of Spoofed IP address in Split Tunnel of FQDN based tunneling...

How To Troubleshoot High Packet or Management CPU Issue on Citrix ADC

CPU is a finite resource. Like many resources, there are limits to a CPU's capacity. The NetScaler appliance has two kinds of CPUs in general: The Management CPU and Packet CPU...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

Citrix session disconnects unexpectedly which appears to be a CWA Crash

The users ICA session simply drops after a few seconds of turning grey. The cause seems to be a Workspace App crash, a dump file is created of the wfice32 process and the application crash is logged in event viewer. Error event: Faulting application name: WFICA32.EXE, version: 22.10.0.15, time...

Removal and re adding of MCS VM into Domain | Registration issue and Machine not Found error

Citrix VDA unregistered after removing/re adding into Domain. It errors out as below "The Delivery controller failed to complete an audit of the sessions running on the VDA" When we try to power mange VM's from studio we also receive Machine not found error...

How To: Check ADC's built-in ADM agent reachability to ADM Service (Cloud)

Check ADC's built-in ADM agent reachability to ADM Service Cloud...

Driver Disk for Intel i40e 2.22.20 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Note: This driver disk is superseded by a more recent build of i40e 2.22.20. The latest version is availabel at https://support.citrix.com/article/CTX677875/driver-disk-for-intel-i40e-222205-for-citrix-hypervisor-82-ltsr Customers running the Citrix Hypervisor...

How to Change the Maximum Segment Size on a NetScaler Appliance

This article describes how to change the Maximum Segment Size MSS for all sourced packets from a NetScaler appliance. Requirements Command line access to the NetScaler appliance through the console or a Secure Shell SSH client General knowledge of the NetScaler Command Line Interface CLI and UNIX...

Failed to paste the copied content from client to Linux VDA

Copy content from a client machine to a Linux desktop failed randomly, nothing will be pasted into the Linux desktop. Meanwhile, this issue is not observed in a Windows VDA accessed from the same client machine. Copy content from a client machine, e.g. text. Move the mouse to the Linux desktop an...

How to check the number of NSPPEs running on Netscaler

This article describes how to check number of NSPPEs running on Netscaler...

[NetScaler] Service State doesn't sync to Secondary node in HA setup

When you build NetScaler HA pair with VPX on SDX platform. You may observe the issue that Primary doesn't sync service UP/DOWN events to Secondary node. The issue can impact SDX platforms:SDX 8900, SDX 15000, SDX 15000-50G, SDX 26000, and SDX 26000-50S...

DNS Resolution through NetScaler Fails with Unknown Host Error

DNS resolution for FQDN fails and following error is received when pinging FQDN from NetScaler: VPX-190 ping www.citrix.com ping: cannot resolve www.citrix.com: Unknown host ERROR:...

Virtual App/Desktop Sessions Fail to Launch with Citrix Workspace App 2305 for Windows

Virtual app/desktop session launches with Citrix Workspace app 2305 for Windows might sporadically fail. This may result in session launches silently quitting, session disconnects with a gray screen, or session launches failing with an error message ‘ SSL Error 27: No local security certificates...

Citrix Cloud - VDI's are being created in wrong OU (default)

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU default. In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU...

Storefront 2302 CU2 - All Apps are now showing on initial landing page instead of categories view

After upgrading Storefront servers from 7.15 to 2302 CU2, user's now see all apps on the landing page rather than a category view...