HTTP/HTTPS proxy support on NetScaler based on Traffic Policies Secure Web

This article describes how to configure NetScaler to proxy the traffic from MDX apps through a Proxy server like Squid, Bluecoat. Enterprises can proxy traffic configuring simple traffic rules on NetScaler box...

How to suppress "Add Account" prompt on Citrix Workspace App for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Suppress "Add Account" prompt after installing Citrix Workspace App for Windows...

Workspace App for Windows 1912 LTSR - Second icon displays in the system tray

Second icon displays in the system tray and unable to open the Workspace App using the second icon...

Citrix Cloud - Hosting connection to VMWare vCenter Server fails after certificate update

Hosting connection to VMWare vCenter Server fails after certificate update...

FAQ: Where is the setting to enable multiple monitors?

Q:Where is the setting to enable multiple monitors? A : To enable multiple monitors edit the web.config file in the StoreWeb -directory on the StoreFront server. The default location isc:\inetpub\wwwroot\citrix\Storeweb. In the web.config file, change showDesktopViewer=true to...

Extract and Use Custom Attributes from Active Directory for NetScaler Appliance

Although Active Directory AD username and realm/domain attributes are often sufficient for identifying a user, at times you need even more details of the user. For example, "UserPrincipalName" that contains the user’s domain might represent a forest level realm and not the organization to which t...

Registry Based EPA Scan on ADC to Look Active Device or Computer Name of Explicit

This article describes how to configure a registry-based EPA scan on NetScaler to look for the active device or computer name of an explicit workstation. Background When the user types the NetScaler Gateway web address, the NetScaler Gateway checks to see if there are any client-based security...

CWA for Linux/CWA for iOS : Unable to type inside Windows 10 session

When a Windows 10 session is launched from Workspace app for Linux and Workspace app for iOS , we cannot type anything inside a session...

Troubleshooting Automated Configuration for Citrix Virtual Apps and Desktops

The Automated Configuration Tool is designed to migrate configurations such as policies, applications, machine catalogs, and others for the following use cases: Virtual Apps and Desktop from one or more On-Premises sites to the Citrix DaaS hosted on Citrix Cloud Migration between different Cloud...

Accessing Your Priority Queue

As a Priority Services customer, you have direct access to dedicated Priority Support Engineers for faster issue resolution. Origin Country| Toll-free| Local Number Services| Language ---|---|---|--- UNITED STATES| 18443603276| | English UNITED KINGDOM| 08000315667| | English FRANCE| 0800915353| ...

Citrix Workspace app for Windows Security Update

Description of Problem A vulnerability has been identified in the automatic update service of Citrix Workspace app for Windows that could result in: A local user escalating their privilege level to that of an administrator on the computer running Citrix Workspace app for Windows. A remote...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...

How to Specify a Program to Start on Connection by Using Microsoft Remote Desktop Connection

This article describes how to specify a program to start on connection by using Microsoft Remote Desktop Connection. Requirements Remote Desktop Protocol RDP client such as the Microsoft Remote Desktop Connection client MSTSC.exe. Additional configuration on the XenApp Serverto accept these...

Citrix Single Sign-On (SSONSVR.exe) Fails to Start on Computers using Intel Credentials Manager

Pass through authentication is not working and SSONSVR.exe does not appear in Task Manager...

App Layering - Throttling in Azure / Server Busy

Understanding what to do when encountering throttling limits in Azure when using App Layering...

How to Install Virtual License Server Appliance

How to import Virtual License server Appliance on XenServer Pool...

How to Install and Configure License server VPX on Hypervisor

Note: Citrix Hypervisor formerly XenServer...

Collecting smaller Server-side Wireshark traces on PVS

PVS Wireshark traces can get very large and could use up a lot of resources. Here is a method that can be used to reduce the size of the traces and the impact on the PVS server. With the smaller trace file and lower impact, the trace can run longer and the resulting files are easier to handle...

How to reset Receiver or Citrix Workspace App using the command line

Sometimes it may needto reset Citrix Receiver or Citrix Workspace App to restore the default settings.This article explains how to reset Receiver using the command line...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

FSLogix Profile Disk not created or used in App Layering when Elastic Layers are enabled

When using FSLogix with Elastic or User Layers, you find that the FSLogix profile is not created for new users. For existing users who already have an existing profile, new data is not written to it...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...

While Installing Receiver, Users May Encounter an Error: "Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version"

Under certain conditions the installation of a new version of Citrix Receiver may fail and the following error maybe displayed by the Instaler: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version”...

Seamless Configuration Settings for the Citrix Receiver (Online Plugin) for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article contains information about client-side seamless flags in Citrix Online Plugin 9.0 and...

Citrix Client SSL Error Codes

This article provides information on Citrix Client SSL Error Codes. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Important! This article is...

Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP appliance Security Update

Description of Problem Multiple vulnerabilities have been discovered in Citrix ADCformerly known as NetScaler ADC, Citrix Gatewayformerly known as NetScaler Gatewayand Citrix SD-WAN WANOP appliance models 4000-WO, 4100-WO, 5000-WO, and 5100-WO. These vulnerabilities,if exploited,could result ina...

Android, Citrix Workspace App, Error 518

When launching an Application when account type added as "Web Interface" you mightreceive this error with an Android Device:...

Citrix Workspace App for Mac OSX UDP Audio redirection causing high CPU spikes for Citrix Viewer

Frequently CPU spikes while utilizing Citrix Workapce App for MAC OSX 2005 and audio over UDP...

CWA for Android: Workspace App crashes when you hit try to cast using a Workspace Hub.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. CWA for Android crashes with following trace when attempted to cast using Hub. Casting is successful...

How to Remove a Storage Repository from XenServer

This article describes how to remove a Storage Repository SR on a XenServer host when the Storage Repository is experiencing issues, or if you wish to discontinue using the Storage Repository. A XenServer Storage Repository is used to Store ISOs or Virtual Machine VM Virtual Disks VDIs. The Stora...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session

Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session, comparing toCitrix Workspace app 1912 for Windows. In a Fiddler trace captured during session launch, you will see wfica32 attempting to connect tolocus.analytics.cloud.com:443 but failing...

Binding the certificate gives error "certificate is not a server certificate"

While binding the certificate you might get theerror "certificate is not a server certificate"...

Secure web on iOS devices getting error: Cannot Open Page too many HTTP redirects

When user opens web link with secure web on iOS devices, below error comes up. Error:Cannot Open Page too many HTTP redirects. Secure web log from iOS device: ==================== NSLocalizedDescription = "too many HTTP redirects"; NSUnderlyingError = "Error Domain=kCFErrorDomainCFNetwork...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Unable to establish VPN Connection with Citrix SSO app [Certificate based Auth] for Android Enterprise

This article has information regarding the Certificate Alias field in the Android Enterprise Managed Configuration for Citrix SSO app using Certificate based authentication...

Secure Mail TLS Version 1.0 and 1.1 Deprecation

To improve the security of connections to Citrix Listener Service used for Secure Mail notifications, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of August 31st, 2020. Affected Component: Push Notifications for Secure Mail...

Citrix Interoperability Validation

Microsoft Product Updates Microsoft Security Patch Validation Reports 2025| 2024| 2023 ---|---|--- January| January| January February| February| February March| March| March April| April| April May| May| May | June| June | July| July | August| August | September| September | October| October |...

Unable to login to Citrix Access Gateway Vserver using RADIUS DUO Authentication

Incorrect user name and password via NetScaler - can't login...

With Pre-Auth policy in place, users get “Error: Not a privilege User” after logging in

From client machine Access website EPA kicks in and successful EPA response Got the login page Two factor Enter the Username and password Got an error “Not a privilege user” and stuck at /cgi/login...

Citrix workspace app | Uninstallation of CWA breaks ICA session

If we have VDAs with this order of installation CWA installed first and then the VDA. Now when wetryto uninstall or upgrade the CWA, some display drivers from thevda get removed, as a result the ICA session breaks and the only way to get it working again is to - reinstall the VDA reboot,...

WebCam Redirection - Mac OSX - Microsoft Teams

Mac OSX devices such as MacBook Pros with imbued webcams utilizing Microsoft Teams...

Cannot renew Remote Desktop Cal on MacBook

In VDA server, if MacBook Device name longer than 15 characters, there is an issue on renew RDS cals License. The eventlog has a 1028 warning with TerminalService-RemoteConnectionManger. Hence the user cannot use the XenApp normally...

Citrix PKI troubleshooting Guide.

How to use this Guide: First go through the checklist to determine the type of problem. Then review client testing information to narrow down the scope. If a Certificate installation is needed on the IIS Server or ADC, The directions are given below for various scenarios. Checklist: √ DNS:...

Updating vCPU in Nutanix prov scheme via Powershell, new machines are not getting the new setting

Tried to decrease the number of cores per vCPU in a Nutanix machine catalog. However, the new machines did not have the desired change...

Server VDA suddenly goes to unregistered state with error: The Security Support Provider Interface (SSPI) negotiation failed.

Studio shows as unregistered. Ping works fine. VDA registration health check tool passes all the tests. Error: Exception System.ComponentModel.Win32Exception 0x80004005: The Security Support Provider Interface SSPI negotiation failed...

MDX managed apps cannot open links properly so that apps which are not managed launch automatically

Problem description: MDX app policies are configured but the app that is not managed does not launch automatically as expected. Example use case: iOS has the Booking.com app installed from the Public App Store. The device also has Secure Web and Secure Mail installed. The Secure apps are managed ...

Citrix Hypervisor Security Updates

Description of Problem Modern CPUs contain random number generators that provide entropy randomness to the software running on those processors to use for purposes such as generating cryptographic encryption keys. Software can obtain entropy by using the RDRAND and RDSEED instructions. A security...