Windows 10 April 2018 Update (v1803) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...

Configuration Wizard fails to complete properly

When running the configuration wizard, after finishing the process, the error shown below might be seen and the PVS server will not be joined correctly to the farm...

FAQ: Single-Step Upgrade for SD-WAN Appliances to 9.3.x

Question: Should I use .tar.gz, or single step upgrade .zip package to upgrade to 9.3.x from my current version 8.1.x, 9.1.x, 9.2.x? Answer: Use the .tar.gz files of the concerned platforms to upgrade the SD-WAN software to 9.3.x. After the SD-WAN software is upgraded to 9.3.x version, perform...

Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome

Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...

XenDesktop Setup Wizard completes without error, but there's no VM has been created in Hyper-V SCVMM

XenDesktop Setup Wizard completes without error, but no VM has been created in Hyper-V SCVMM. And there's noparticular error messages from CDF trace either...

Error: "One or more issues were detected with your licensing configuration" during XenApp/XenDesktop upgrade to 7.16

When upgrading a Delivery Controller to version 7.16, a Citrix licensing error message might appear "One or more issues were detected with your licensing configuration. If unresolved, such issues will affect users' ability to access applications and desktops after the site upgrade"...

App Layering: Machine Time on a Published Image is Wrong at First Boot

When booting a published machine for instance, the template VM for MCS the first time, the local time for Windows is wrong by hours. The timezone is correct, but the initial time is set incorrectly for that time zone. This can break Windows and Office activation, and potentially cause other...

EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel

Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...

How to disable Interrupt Safe Mode in Provisioning Services

How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...

Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...

Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console

Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...

StoreFront 3.x MMC Crashes When Editing Multi-Site Aggregation

MMC crashes when trying to remove controller from Multi-Site Aggregation Configuration. This only happens when trying make changes on Multi site aggregation Configuration...

Testing HA Failover on NetScaler SD-WAN

Site level HA works in a way independent to the virtual path state of the site with other sites. Meaning if the physical links are down while one appliance is serving as active, then it will be the same case for the standby as well as the same physical link will be used by standby too and hence...

Calculate MSS Value for NetScaler SD-WAN Appliances

By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

How To Change The Default Password of nsroot User of a NetScaler SD-WAN WANOP Edition Appliance

The objective of this article is to provide the correct procedure to change the default password of nsroot user of a NetScaler SD-WAN WANOP Edition Appliance. SVM and XS instance can be accessed via CLI and customers can potentially change the password via the CLI. In this case the SVM password c...

WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker

Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...

Unidesk - New desktops show black screens in VMware Horizon View

When connecting to a new desktop from the Horizon View client or a PCoIP Thin/ZeroClient, one or more monitors shows nothing but a black screen...

Local Application Access With PREFER Keywords

Application will launch within ICA channel even if it's installed locally on VDA itself...

Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server

Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...

PVS XDSW, Error: "(vsan) cannot complete file creation operation"

Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...

Best Practices for Deployment of CITRIX SD-WAN

To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...

Error : Certificate is Referenced by a CRL, OCSP Responder, vserver" When Deleting a Cert-key

Error : Certificate is referenced by a CRL, OCSP responder, vserver when trying to delete a cert-key even though it is not bound to any vserver , no links , OCSP present. Symptoms : The Citrix ADC may have broken the cert links and unlinked the certificate from vservers while attempting to delete...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

WEM - how to setup load balancing via NetScaler for multiple WEM Brokers

Setup load balancing via NetScaler for multiple WEM Brokers...

NetScaler 10.1, 10.5, 11.0, 11.1 and 12.0 Builds Temporarily Offline

Citrix SD-WAN, formerly NetScaler SD-WAN UPDATE: New builds are now available. Please seehttps://support.citrix.com/article/CTX227928 for more information. Original article text: Due to an issue found in the builds, NetScaler 10.1, 10.5, 11.0, 11.1 and 12.0 builds are not available for download...

App Layering: Supporting DFS File Shares

The ELM can only access a DFS namespace if SMB 1.0 is enabled on the servers. If SMB 1.0 is disabled, as is becoming more common, the ELM cannot access a DFS namespace directly. Attempts to test the connection will fail...

Netscaler Gateway Authorization.

After the client login to the Netscaler gateway web, there is an error message when Ping Test on the screen. Error: . If you set the global setting or session policy to allow default authorization, you have successfully pinged. 1. What is the scope of blocking when the default Authorization is...

"Unknown Client Error 1110" error when launching Desktop using Firefox

When launching adesktop, user might get an "Unknown Client Error 1110" error The error is appearing only when using the Firefox browser to connect to the gateway. If used with other browsers, desktop is launching properly. If the ICA file is saved to the disk prior to launch, the desktop...

Cert Based Authentication + LDAP Enrollment failing for Cloud connector- XenMobile Setup

Under PKI entities, the test connectivity is failing for the CA server XenMobile Debug Logs : 2017-02-06T15:30:57.847+0000 | 200B97A4C77E1C34 | ERROR | http-nio-14443-exec-61 | com.sparus.nps.pki.connector.MsCertSrvConnector |TestConnection to pki url certnew.cer failed with response Headers:...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

Error : Sync not permitted. Account doesn't have permission to sync with the mail server.

Error : Sync not permitted. You account doesn't have permission to sync with the mail server...

Certificate Based Authentication : Troubleshooting Tips

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

App Layering: No connection to Layering Service and other web errors

You get unexpected errors and disconnects in the App Layering Management Console. While logged in, you may see "Connectivity Failure" or a status of the ELM saying "No connection to Layering Service"...

Citrix App Layering: How to Customize Windows 7 Visual Performance in a Layer.

There are no dedicated GPO to control that feature of customizing the performance of Visual Effects for the Windows Explorer in Windows 7. In order to get the customizations pushed out to all the desktops in the environment you need to create a registry script that will make these changes for you...

XenServer Host Console Not Visible On Some High-Resolution Monitors

Due to resolution incompatibility issues on some high-resolution monitors the host console may not be visible when booted The following monitors have been confirmed to have this issue: Dell, U2312HM, 23", 16:9, 1920 x 1080 Philips, 226V6QSB6, 21.5", 16:9, 1920X1080 AOC, I2280SWD, 22", 16:9,...

Can Users Still See Disabled Applications on StoreFront or Receiver Self Service Console if Using a Site Created on StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: If Users are connecting to a StoreFront created site and accessing applications from a XA 6.x ...

Optional VPP Apps show "Mismatch between user and device iTunes store account hashes"

The following error is seen when inspecting the Delivery Group details of an Apple device on the MDM server console: "Mismatch between user and device iTunes store account hashes". Attempts to send installation commands for VPP apps from the MDM server to the Apple device can fail. Optional VPP a...

VPP Apps Does Not Appear on XenMobile Console After Accidental Deletion of the app.

Deleted VPP applications does not sync with XenMobile Server automatically. Summary VPP is an Apple Enterprise program to distribute corporate App license to device through MDM. Citrix XenMobile makes use of Apple's API to associate / disassociate license based which are distributed through...

Failed to Start a VM Error : The SR Failed to Complete the Operation

The SR failed to complete the operation...

USB Devices prompting to connect on each session

USB devices prompting to connect on each session:...

XenMobile 10.x : Addition of shared Mailbox in Secure Mail

Question: Does XenMobile 10.x support the addition of a shared Mailbox in Secure Mail For both iOS and Android ? Answer: Currently this is not supported on Secure Mail ActiveSync protocol officially doesn't support shared access/delegation. Hence, Secure Mail both iOS and Android also doesn’t cla...

Troubleshooting Replication Status in Citrix Provisioning Server

NOTE : Provisioning Services does not accomplish file replication. Replication can be completed using a some of the methods in the list: 1. Manual Copy 2. Robocopy 3. DFS Replication Most enterprise environments use automated software to replicate multiple files across servers on-demand or on a...

How do I Set Specific SSL Protocols on XenMobile Server 10.6

With our strong emphasis in security, the ability to specify the SSL protocols supported by XenMobile Server is critical to our customers to help them to control which SSL Protocols they allow to access XenMobile. With XenMobile Server 10.6, we introduce a new CLI option that allows the...

UserProfileManger.exe periodically crashes while UPM 5.8 running in a Windows 32-bit OS

While running UPM 5.8 in a Windows 32-bit OS, customer may suffer a periodical UserProfileManger.exe crash, every 7 days exactly. Windows Application Event will log event 1000 for that crash with exception code 0xc0000005, which indicates memory Access Violation...

SSL configuration on VDA

See Citrix Virtual Apps and Desktops documentation Enable TLS on VDAs...

Difference between Fast Clone and Full Clone

Q : When using Machine Creation Services to create a Machine Catalog containing desktop OS VMs, you can now choose whether MCS provisions thin fast copy clones or thick full copy clones. What's the difference between them? Ans Since Machine Creation Services MCS was first released in XenDesktop...

App Layering 4.1 - Failed to Create Layer, 'A specified parameter was not correct. url'

When attempting to create a layer, the error below is displayed: ​Failed to execute the script: vCenter returned an unexpected failure = Fault Code: 'ServerFaultCode' FaultMessage: 'A specified parameter was not correct. url' Details: "attributes":"xsi:type":"InvalidArgument","invalidProperty":"u...

XenMobile MDX Service

You can use the XenMobile MDX Service to prepare iOS and Android mobile apps by wrapping the apps with MDX, an app container technology. You then manage the apps with XenMobile. You can use the XenMobile MDX Service to wrap apps created within your organization or to wrap the Citrix XenMobile App...