How to Configure NetScaler EPA Expression to Validate if "Windows Update" Date is Within Specific Time Period

This article describes how to configure NetScaler EPA expression to validate if "Windows Update" date of client machine is within a specific time period. Note : The NetScaler should be running version 11.1 as this feature is not present in builds prior to 11.1 builds...

XMS is unable to connect to DEP - Error: "Connection failed" when testing the connection

In the XMS console, inside iOS Bulk Enrollment DEP Configuration, when importing the Token file from the DEP Portal, the connectivity test is failing with error "Connection Failed". However, XMS connectivity tests are showing that XMS is able to reach Apple's websites, the ports are correctly...

XenMobile Domain users unable to authenticate - LDAP response read timed out, timeout used

If domain users or admins are failing to authenticate to XenMobile, verify if the following error appears in the debug log 2016-04-05T10:25:50.128+0000 | 5EAF1FBBC192FC0D | WARN | http-nio-10080-exec-77 | com.sparus.nps.apple.security.AuthUtils | Forcing LDAP auth: cannot refresh user data:...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

The Connection to "App/Desktop Name" Failed With Status (There is no Citrix XenApp Server Configured on the Specified Address)

Users receive this error when trying to launch externally: "The connection to "App/Desktop Name" failed with status There is no Citrix XenApp server configured on the specified address.."...

XenMobile user shows as "Anonymous" in XenMobile Admin Console

Within the XenMobile console, under the user column, few users started showning as anonymous. In zdm.logs we might see:User '[email protected]' not found or is disabled. Switching to anonymous mode...

Some Workspace Environment Management security settings are not getting applied

Some WEM-related security settings such as hiding the Run menu or blocking access to system drives are not being applied, and the Agent log throws errors such as these: Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Attempted to perform an unauthorized operation...

How to Troubleshoot Citrix ADC(NetScaler) Reporting Tab Related Issues

This article describes how to troubleshoot NetScaler Reporting tab related issues. An example scenario used in this article is when users go to Reporting tab on NetScaler and it does show any data or reports...

Attach a smart card reader and insert your smart card to log on

Failed to add store site on Citrix receiver with error "Attach a smart card reader and insert your smart card to log on". The customer did not enable smart card authentication method...

Java Properties not Saved to the User Profile

Under certain circumstances Java properties might not save to the User Store on Logoff...

How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP

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Profiles Are Not Written Back to User Store on Logoff

Under certain circumstances User Profiles are not written back to the UPM User Store during log off...

Configuring Multi Language Keyboard Layout for the session in Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure Multi Language keyboard layout in Receiver for HTML5 and...

Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.

Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...

How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.

To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...

How to connect to ADFS 3.0 from NetScaler ADC load balancer?

Use Case Use case 1 : Microsoft Active Directory Federation Services ADFS 3.0 which provides single sign-onaccess to enterprise applications, requires server name in client hello extension to identify theapplication to connect to. Use case 2 : Connect to a server with multiple applications runnin...

Known Issues or Configuration Reasons: OpenGL/DirectX/GPU Acceleration Not Used

Browsers are often an integral part of the operating system and are aware that they are virtualized. As such we would recommend finding those issues within a browser and also test with a standalone benchmark application to verify if it is a configuration issue with GPU/OpenGL usage in general or...

High Availability Failovers Due to Missed HA HeartBeats of NetScaler VPX on VMware ESX Hypervisor

NetScaler VPX on VMWare hypervisor High Availability failsover due to missed HA heartbeats. Note : This article only pertains to NetScaler VPX on VMWare hypervisor. Background Root cause of the HA failovers is missing heartbeats due to VPX scheduling issues on the VMware host. The NetScaler’s...

How to add a pre-log in or post-log in message for users in an on-prem Storefront environment

With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...

Error: "An Error Occurred While Making The Requested Connection"

When starting XenDesktop from the Web Interface screen, the following error message might be displayed: “An error occurred while making the requested connection” Upon examining the broker logs, the following error message is displayed: “The Citrix Broker Service failed to validate a user's...

Generated troubleshooting for NFS related issues on XenServer

This article will give you guidelines for troubleshooting NFS SR related issues on XenServer...

Error: "xenopsd internal error: Unix.Unix_error(Unix.ENODEV, "write", "") importing VM on XenServer

After exporting a VM into an xva format and trying to import the VM, VM import is successful, but when trying to start the VM, it fails with the following error in the /var/log/xensource.log xenopsd internal error: Unix.UnixerrorUnix.ENODEV, "write", ""...

Upgrading to Ubuntu 14.04, RHEL 7 and CentOS 7 Guests

Customers who wish to upgrade existing Linux guests to versions which now operate in HVM mode that is, RHEL7, CentOS 7, and Ubuntu 14.04 should perform an in-guest upgrade. At this point, the upgraded Guest will only run in PV mode - which is not supported and has known issues. Customers should r...

How to collect Logs for Citrix Workspace app for Linux?

This article describes the commands that can be run to collect informationand logs needed to troubleshoot Linux Receiver issues...

How to Verify Active Users or ICA Users on Citrix Gateway

This article describes how to verify Active Users or ICA User on Citrix Gateway...

Error when trying to disable HA on XenServer

When trying to disable HA for the pool, we are getting the following error xe pool-ha-disableThe uuid you supplied was invalid.type: VDIuuid: 87ca6afc-b0ad-4e54-bb5e-313dddd77ea2...

How to Identify the devices representing VHD files from iostat output ?

When measuring i/o performance of a VM, it is necceary to understand the i/o happening at the vdi layer. This article will help in relating the devices in iostat output to corresponding VHD...

How to confirm the status of HBA inserted into XenServer Host

Inorder for Storage repositories like LVMOBHA to connect properly, first step is to confirm if the HBA are connected properly to the Host. This article will help in confirming that...

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web

HTTP 1.1 Gateway timeout error while accessing internal websites from Secure Web when traffic is tunneled through the NetScaler. This issue occurs when the MDX Policy is set for Secure Browse. If the preferred VPN mode on the app is set to FULL VPN TUNNEL, then the issue will not occur...

Error in handleInterruptedCoalesceLeaf when trying to scan the Storage on XenServer

Error in XenCenter - SR failed to complete the operation Error in /var/log/SMlog -25840 2012-12-14 10:52:35.402274 lock: released /var/lock/sm/lvm-579fdc35-f120-398e-397e-b12179c9531c/83b6fcfd-e9ed-432b-b662-d8d28f9ccca525840 2012-12-14 10:52:35.402380 lock: closed...

Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

Citrix Director Licensing Status shows "Cannot Retrieve the Data" After Upgrade

Citrix Director Licensing Status shows "Cannot Retrieve the Data"...

Unable to add account in Receiver using SHA512 certificate

Unable to add account in Receiver using SHA512 certificate...

Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.

When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

Secure Hub could not connect to Store

Some users unable to open Store, getting error message Store could not connect...

NetScaler: Error - "your apps are not available at this time" when login from Receiver

NetScaler: Error - "your apps are not available at this time" when login from Receiver. This occurs when going via the NetScaler gateway . Direct access to SF works fine, as well as browser access to gateway works fine...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 401 Unauthorized

After configuring Client Certificate Authentication for XMS but you cannot request a certificate from the Issuing Server java.lang.RuntimeException: Could not create mobileconfig PA Credentials at com.sparus.nps.iphone.mobileconfig.MobileConfig.toPListMobileConfig.java:574 at...

Password settings in Web.Config file for PNAgent changes automatically when "Configure XenApp Services Support" Console is opened in Storefront Snapin.

You have modified web.config file manually or using EnablePnaForStore.ps1 for PNAgent site for the Password Options. When you open "Configure XenApp Services Support" Console and click OK on it, the settings change back...

Xe-toolstack-restart Fails with Error "Cannot Lock /dev/shm/xe_toolstack_restart.lock. Is an Instance of /opt/xensource/bin/xe-toolstack-restart Running Already? "

When trying to restart toolstack, following error is displayed: "cannot lock /dev/shm/xetoolstackrestart.lock. Is an instance of /opt/xensource/bin/xe-toolstack-restart running already? "...

Update CItrix license server

Question :Can we update Citrix License Server virtual appliance Version 11.10.Current CLSVA version: 11.10.0 build 12002 require 256 MB memory space.Desired latest CLSVA version: 11.13.1 build 15100 require 512MB memory space. Answer :Upgrading Citrix License Server Virtual applianceCLSVA cannot ...

How to Change Desktop Icon for All Delivery Groups

This document outlines how to change Desktop Icon for All Delivery Groups in XD 7.X using storefront 2.X or 3.X. Changes If you are publishing both XenApp desktops and XenDesktop desktops you may want to change the default Xendesktop Icon to Custom Icon. XenDesktop desktop has the default icon as...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

How to Use Middle Button Paste Between Linux VDA and Linux Receiver

Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...

How to Manage RAID Disk Allocation on NetScaler SDX 14000/15000/16000/25000/26000 Series Platforms

NetScaler SDX 14000, 15000,16000, 25000 and 26000 series of platforms support RAID managed by the software. Multiple disks provide not only performance gains, but also enhanced reliability. Reliability is especially important for a NetScaler SDX appliance, because the appliance hosts a large numb...

Changing delivery group icons with storefront 3.0 or above in the environment.

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How to Export and Import StoreFront Subscription Database on StoreFront 3.6

This article explains how to export and import a StoreFront subscription database on Storefront 3.6. Background The previous versions of StoreFront had different commands to export and import a StoreFront subscription database. The previous commands are now obsolete. The following is the previous...

Unable to Delete NTUSER.DAT* Files When a User Logs off

Occasionally, when Delete Locally Cached Profiles on logoff policy is enabled on Windows 10 Redstone, or on Windows Server 2016, NTUSER.DAT files cannot be deleted when a user logs off...