The PXE service is not running on the PVS server

The PXE service isn't running on the Provisioning Services server. This service is used for PXE booting. If Provisioning Services is using PXE booting and the service is not running, target devices might not be able to start up as expected. Note:If PXE booting is not currently used, this service ...

FAQ: XenMobile 10 and NetScaler Gateway Integration

Citrix Endpoint Management, formerly XenMobile Service This article contains frequently asked questions about XenMobile 10 and NetScaler 10.5 Integration. Q:What versions of NetScaler are supported withXenMobile 10 deployment wizard? Q:Do I need to upgrade to NetScaler 10.5 to integratewith...

How to configure USB Passthrough with XenServer

This article describes the method to configure USB Pass-through with XenServer...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...

Windows 10 October 2018 Update (v1809) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On 2nd October2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'October 2018 Update' v1809. This article is intended to capture known issues with Windows 10...

Kernel panic error is seen when trying to deploy the OVA file for XenMobile Server on VMware

You receive an error similar to the following one when trying to deploy the OVA file for XenMobile Server installation on to VMware: VFS: Cannot open root device "sda3" or unknown-block0,0: error -6Please append a correct "root=" boot option: here are the available partitions:Kernel panic - not...

After I upgrade Windows 10 on my OS layer, what do I do about the C:\Windows.old folder?

When you upgrade Windows 10 from one major version to another 1703 to 1709, for instance, the previous Windows installation is left in a C:\Windows.old folder. In App Layering, you must not delete this folder. Our software needs to copy our drivers and other files from Windows.old to Windows once...

MDX Toolkit - error when wrapping android app - APKTool Error

MDX Toolkit version: 10.8.5 on-prem and cloud. -This article explains how to fix the issue on the on-prem version- When MDX Toolkit is trying to re-compile it shows the following error: "Re-compile the app using APKTool 2.3.1 and it fails" Complete log of the error is shown below: De-Compiling th...

How to Generate and Install an SSL Certificate on a StoreFront Server for HTTPS connections

This article explains how to generate and install an SSL certificate on a StoreFront server for HTTPS connections. If you have already generated an SSL certificate on one of your StoreFront servers in the StoreFront server group, you can just export the existing SSL certificate and import the...

PVS Targets experience slow boot

Scenario 1 : After PVS software is upgraded ​ Provisioning Services Target Devices, that are using a BOOT.ISO to boot, experience an unusually slow boot time. The Targets can take anywhere from five to twenty minutes to boot. After the Target Device finally boots and it reaches the Windows Login...

What is the difference between Basic DEP and Authorized DEP?

What is the difference between Basic DEP and Authorized DEP?...

AppLayering 2.x: Increase the Size of an App Layer Disk in Unidesk

This article describes how to increase the disk size of an App Layer...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

XenMobile : DEP enrollment failing with an Error "Invalid Profile"

While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...

PVS Imaging wizard failed to run on master target device

Error 1: PVS Imaging wizard failed to run with below error on master target device : The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer Error 2: imagingwizard.exe crashed when calling the following method: System.String.FormatSystem.IFormatProvider,...

NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler

NetScaler MAS does not send emails when traps are generated on NetScaler...

How to Reset nsroot Password on NetScaler Console

Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...

Application Crashes in Desktop Session When Using a Touchscreen Client

If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...

Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration

This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

Control the Local Launch of Applications on Published Desktops with VPrefer

Feature Description Thisfeature was designedto control how published applications are treated when launched from a published desktop session double-hop scenario When a user attempts to launch a published app from a published desktop session, a Receiver for Windows policy controls whether the app...

FAQ: Single-Step Upgrade for SD-WAN Appliances to 9.3.x

Question: Should I use .tar.gz, or single step upgrade .zip package to upgrade to 9.3.x from my current version 8.1.x, 9.1.x, 9.2.x? Answer: Use the .tar.gz files of the concerned platforms to upgrade the SD-WAN software to 9.3.x. After the SD-WAN software is upgraded to 9.3.x version, perform...

Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome

Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...

FAQ: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints?

Q: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints? A : Customers will occasionally change the CPU and RAM settings for their Unidesk appliances. We recommend leaving these at the values defined in the original OVF files: 2 CPUs...

How to gracefully shutdown SD WAN

This articles talks about the procedure on how to shutdown the SD WAN when there is any maintenance activity in place in the DC or Branch...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

How to set customized BIOS strings to HVM VMs

This article describes the method to set customized BIOS strings to HVM VMs through xe CLI of XenServer 7.3 and later, as well as how to get customized BIOS strings on these VMs...

XenDesktop Setup Wizard completes without error, but there's no VM has been created in Hyper-V SCVMM

XenDesktop Setup Wizard completes without error, but no VM has been created in Hyper-V SCVMM. And there's noparticular error messages from CDF trace either...

Secure Mail - Not able to send emails with attachments more than 8MB

Unable to send email with attachments more than 8 MB...

How to open Secure Mail email links with Native or 3rd party browser on android devices

This article explains how to open secure mail links on a native browser on Android devices...

How to Troubleshoot Browser Content Redirection

This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...

StoreFront 3.7 - Chrome Does Not Detect Receiver on Client

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While launching applications from Chrome, it uses HTML Receiver instead of Locally installed Receive...

Error: "ProcessAttribute: failed getting 135292-byte attribute"- When Copying Folders Recursively

The import task will fail with this: The CachePoint Appliance could not import the gold image VM to create the Operating System Layer. Error is: Failed to copy folders recursively. Details: Note there are other reasons you could have a failure to copy files recursively.Always check UniSysLibLog f...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

How to force HTTPS on the ELM

Many customers have security requirements mandating the use of https. There is no way within the management console of the Enterprise Layer Manager to force https, so Engineering has approved this as the officially supported method to configure the appliance to be https-only...

Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console

Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...

Workspace Control - Connect and Disconnect button in Receiver for Web are not visible

Consider the following scenario. You have enabled Workspace Control for Receiver for Webin your Xen Desktop environment. Additionally, you have enabled the setting to display Reconnect/Disconnect button for Receiver for Web asshown in the screenshot below: However, when user logs on toReceiver fo...

StoreFront 3.x MMC Crashes When Editing Multi-Site Aggregation

MMC crashes when trying to remove controller from Multi-Site Aggregation Configuration. This only happens when trying make changes on Multi site aggregation Configuration...

Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."

After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...

Using Android Enterprise (Android for Work) with Citrix Endpoint Management

Android Enterprise is a set of tools and services provided by Google as an enterprise management solution for Android devices. When you integrate Endpoint Management with managed Google Play to use Android Enterprise, you create an enterprise. Google defines an enterprise as binding between the...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

How to Configure Storefront for Authentication using NetScaler Gateway

This article describes how to configure authentication at StoreFront using NetScaler Gateway - StoreFront Configuration...

WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker

Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...

Unidesk - New desktops show black screens in VMware Horizon View

When connecting to a new desktop from the Horizon View client or a PCoIP Thin/ZeroClient, one or more monitors shows nothing but a black screen...

Local Application Access With PREFER Keywords

Application will launch within ICA channel even if it's installed locally on VDA itself...

XenMobile BitLocker Policy for Windows 10 Desktop/Tablet

XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...

PVS XDSW, Error: "(vsan) cannot complete file creation operation"

Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...

Best Practices for Deployment of CITRIX SD-WAN

To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...

Queries regarding app intent and allowed URL schemes

While developing Enterprise app w.r.t app intent and allowed URL schemes we need to follow the below Guide . Android App- How to add Intent Filters for Deep Links, Read Data from Incoming Intents iOS App-How to Implement Custom URL Schemes. XenMobile 10.x Enterprise Apps iPa and APK...