"Detect Receiver" is shown when launching Storefront URL from Edge or Chrome.

When launching Storefront URL from Edge or Chrome, "Detect Receiver" is shown. This issue doesn't happen within IE Browser...

HSTS Missing From HTTPS Server (RFC 6797) for DDC servers

Security team running Nessus scans are reporting they are being notified of a finding on their controllers - HSTS Missing From HTTPS Server - Nessus Plugin ID 84502 which is a medium finding...

Permissions Required for Service Account to Reset Password of Target Device from PVS console

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Unable to create new machine using PVS console. - MAPI Error: Invalid or insufficient credentials. [Could not authenticate session. Check your access credentials and try again

When attempting to create a new machines or update existing ones, we get the errorUnable to create new machine using PVS console. - MAPI Error: Invalid or insufficient credentials. Could not authenticate session. Check your access credentials and try again...

Microsoft Security Update Validation Report November 2021

Microsoft’s November 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Microsoft Teams optimization not working for self-hosted Citrix Workspace app for Chrome OS users

Users who meet all below conditions use self-hosted/repackaged versions of Citrix Workspace app for Chrome OS from their own enterprise admin consoles AND have updated to Chrome OS Version 96 and above, AND have enabled Microsoft Teams optimization AND are onversion 2111 of Citrix Workspace app f...

How to manage unexpected volumes of logging in Citrix Hypervisor

In Citrix Hypervisor, the log partition can sometimes fill up with excessive logs. This article lists some ways to configure logging to decreasethe volume oflogs...

PVS Target Devices experience long boot times with HP servers and Virtual Connects

When streaming a vDisk to a target device on a hypervisor leveraging HP servers and virtual connects, admins may see longer than usual boot time...

How to Create a Self-Signed SAN Certificate Using OpenSSL on Citrix ADC Appliance

This article describes how to create a self-signed SAN certificate with multiple subject alternate names...

How to Configure an LDAP Monitor on Citrix ADC

This article describes how to configure an LDAP monitor on Citrix ADC...

Driver Disk for Qlogic fastlinq 8.55.13.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.55.13.0 qede| 8.55.13.0 qedf| 8.55.13.0 qedi| 8.55.13.0 qedr| 8.55.13.0 Issues...

Unable to integrate Azure Active Directory as IDP directly on CEM

While performing AAD integration in CEM console, it shows error stating 'Your IDP settings could not be saved. The connection failed. Please review the information you entered.' We do not see any errors in the CEM logs for above issue...

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN...

"KeyboardLayout=(Server Default)" cannot take effect on Citrix Workspace app for Linux

Use the following way to change the Keyboard Layout sync mode to Server Default. Configure in StoreFront File Path:C:\inetpub\wwwroot\Citrix%StoreName%\AppData\default.ica Change setting inWFClient:KeyboardLayout=Server Default Or configure in CWA for Linux File path:/.ICAClient/wfclient.ini...

Hotfix XS82E033 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Sep 09, 2021...

Memory Utilization settings applied via WEM are not working

The customer was running WEM version 1811 and upgraded to version 2103 They had memory and CPU utilization settings applied via WEM that were working fine They noticed after the upgrade that memory load in the VDAs started spiking above 80% even though they have set memory optimization rules via...

SDWAN Center: Getting "An internal error has occurred" while trying to fetch Virtual path details using the NITRO API Command

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EPA scan getting failed through Safari Full Screen Mode on MacOS

When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Error: Element Not Found on launching. ica file with Citrix Workspace app (from Microsoft Store)

Note: This issue applies to, Citrix Workspace app Microsoft store. Launching a virtual app or desktop using .ica file with Citrix Workspace app for Windows Microsoft store version leads to “Element not found” Error...

Citrix Applayering - Unable to install Microsoft Office 365 into new layer Packaging machine fails with Error Code 30010-4

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Hotfix XS82E028 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jun 21, 2021...

ADM and Director Intergration missing Network HDX data: Error "No details are available" or blank page

Running Citrix ADM 13.0 latest and attempting to integrated the network function into our Citrix Director 1912. Attempted to use both HTTP and HTTPS. WIth HTTP the network tab on director is blank. With HTTPS it say no details are available. The following guide was used:...

Unable to Add Account Using Citrix Workspace App for Mac 21.6 with Error: , “Key size is not permitted for this use in certificate"

Trying to add an account on Citrix Workspace App for Mac 21.6 on macOS 10.15, receiving the following error: Cannot add account Contact your help desk with the error description that you receive. For example, “Key size is not permitted for this use in certificate.” RFMAC-8431...

Unable to launch a VDI (second hop) within a active VDI session (first hop), error “An incorrect pin was presented to the security device”

The customer has FAS in place and it is working fine They are testing the VDI sessions and users can launch Desktops when using their workstations endpoints If they try to launch a second Desktop session second hop within the current VDI session using CWA, they get an error “An incorrect pin was...

No microphone in session via Android

Microphone is not working inside Android mobile application. 2. Audio redirected into the session 3. Citrix GPO applied for client audio redirection 4. Microphone permission is allowed inside android / iOS for Workspace app VDA version 1912.0.1000.24525 Audio/Microphone works via Windows...

HDX Adaptive Transport Configuration for Gateway Service

If you have users that use Workspace app for Linux or Android to access virtual apps or desktops through Gateway Service, they may be unable to launch sessions after Enlightened Data Transport EDT is enabled in Gateway Service...

CWA HTML5 | Unable to print using Citrix PDF Printer

When trying to print from a published application, the users select the "Citrix PDF Printer" observe the message: "Getting PDF file...." on the bottom right of the webpage but do not see the "Continue print dialog" after which the document would open within a new tab. Additionally, this behavior ...

CVAD 1912 CU2 || Unable launch applications / Desktop from client - Unknown client error 1110, Proxy error

User can access to Published app locally. .User cannot access published apps or desktop through VPN from client machine.Ping and access Domain server, local DNS, etc working fine...

SDWAN doesn't support "MSS Clamping" in PPPoE Internet Service (Before version 11.3.1), that causes some external web pages can't be loaded

When users access internet web servers through SDWAN Internet Service. Meanwhile, the Internet Service is a PPPoE Link.The internet access may fail when load some pages...

XenApp UNIX Error : Latency Issue with Published Application or Desktops from XenApp for UNIX through Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. While using Citrix Receiver 3.x to access published application from Citrix XenApp for UNIX, users...

Tracing Network Traffic from Receiver for Web to StoreFront Services

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

Grey Screen when Launching Citrix Virtual Desktop with Citrix WEM Service Agent.

Citrix Virtual Desktops with Citrix Workspace Environment Management Service agents installed may encounter grey screens on launch...

Receiver For Windows - Unable to Maximize Published Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When several published and non-published apps are launched, the minimized published applications...

Workspace App for iOS 21.4 Intermittently Crashes While Accessing Device Storage Option in Store Settings

When accessing the "Device Storage" option in Store Settings within Citrix Workspace App for iOS 21.4, you may encounter intermittent crashes of the application...

How to Automatically Move Applications to Start Menu Using Receiver for Windows 4.0 and 4.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to automatically move applications to the Start menu using Receiver for...

Citrix Receiver for Mac 11.8.2 Compatibility with OS X 10.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Apple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiv...

Citrix Receiver Support for NDS (Novell Directory Structure) Authentication in a Citrix Environment

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information onCitrix Receiver Support for NDS Novell Directory Structure...

How to implement the OverrideIcaClientname feature for StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to implement the OverrideIcaClientname feature for StoreFront 1.2 Receiver...

Citrix Receiver Application Icons are Unavailable from Systray

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After installing Citrix Receiver 3.0 and configuring it for PN Agent operation, users cannot configu...

Error: "You cannot add apps at this time" on Receiver StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Domain users receive the following error after logging in using Receiver for Website : “You cannot a...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

Published Application Launch Hangs at "Connection established. Negotiating capabilities"

Published application hangs at "Connection established. Negotiating capabilities" for about 30 sec before successful launch...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

First User Logon via Citrix Workspace App Since Command Line Deployment Receiving "Citrix Workspace is Setting up your store...”

Citrix Workspace app for Windows via Command Line and configured store URL in the process. During first user logon via Workspace App since reboot the following dialog is displayed"Citrix Workspace is setting up your store. this process will take few minutes”...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

"Cannot Start App" when launching published applications

"Cannot start app" seen when launching applications Event ID 1101 seen in Delivery Controllers application event logs: "The Citrix Broker Service failed to broker a connection for to . The Citrix Broker Service cannot find any available virtual machines."...

Unable to power-on a VM that uses a RTX A6000 vGPU

When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...