How to Configure RDP Profile on NetScaler Gateway

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App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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How to Configure an NTP Server on a NetScaler Appliance

This article contains information about configuring a Network Time Protocol NTP server on a NetScaler appliance. Background In the earlier releases of the NetScaler software, you need to manually edit multiple files from the shell prompt of the NetScaler appliance to configure an NTP server. The...

How DNS(Domain Name System) works with GSLB feature on NetScaler

The Domain Name SystemDNS system is considered as a distributed database which uses the Client/Server architecture. Name Servers are the servers in the architecture, and the resolvers are the clients that are typically library routines installed on an operating system that create and send queries...

Error: "Failed with status 1110" When Launching Desktops or Apps Through NetScaler Gateway

Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following errors are displayed when launching desktops or apps through NetScaler Gateway: Failed with status 1110 "The connection to Desktopfailed with status Unknown client error 1110"...

The SNI Feature of NetScaler Appliance

This article contains information about Server Name Identification SNI feature of the NetScaler appliance. Background The SNI feature is included starting with the NetScaler software release 9.2. Note : The SNI feature is not supported on the back end connections. For information on how to...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

Desktop Viewer toolbar does not show up in session using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user...

Joining Storefront to Server Group Error "Cannot Join Server Group"

Error when trying to add second SF server to existing group: "Cannot join server group There was a problem connecting to the authorizing server. Verify the server name and try again." Joining Storefront Server will show the following Event under "Citrix Delivery Services Logs " Log Name: Citrix...

Configure "-denySSLReneg" Parameter to Disable Client Side and Server Side SSL Renegotiation on ADC

This article describes the configuration and use of -denySSLReneg parameter that is recently added to Citrix ADC appliance firmware and Citrix Gateway application software...

Error: "Cannot complete your request" when login to the Storefront with SAML.

While login to the Storefront with SAML authentication getting "Cannot complete your request" Storefront error : Event ID 6 CitrixAGBasic single sign-on failed because the supplied domain: domain.com is invalid. This has two main causes, either; The single sign-on domain specified in the session...

Unable to add published apps icons in the endpoint’s Desktop

The customer is installing CWA1912 in multiple endpoint machines running Windows 7 for one of his clients He is using a 3rd party tool to install CWA via CLI massively. He is pushing the StoreFront Store via GPO and not through the installation command. He already installed CWA in some machines a...

Citrix Hypervisor Security Update

Description of Problem Several security issues have been identified in Citrix Hypervisor formerly Citrix XenServer that may allow privileged code in a guest VM to cause the host to crash or become unresponsive. In addition, unprivileged code in a PV guest VM may be able to cause that guest VM to...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

Selection of Accounts with more than one Store in Workspace App is not getting retained

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If you select All accounts from the UI of the CWA for Windows for version 1909 or higher, the...

Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

Citrix Virtual Delivery Agents running Workspace Environment Management WEM Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. Policies delivered through WEM are not applying to agents Event Viewer shows the following error:“No connection could be...

After Upgrading to iOS 14 And Opening MDX Wrapped Apps Prompt Displays - "Compliance Error - Your device is out of compliance...MDX Encryption is not supported"

After Upgrading to iOS14 and opening MDX Wrapped Apps or Citrix Secure Mail/Hub/Web Displays - "Compliance Error - Your device is out of compliance. Please contact your administrator. MDX Encryption is not supported beyond iOS 13. Please reinstall the app."...

MDM Enrollment Fails Consistently On iOS 14 Devices On Citrix Endpoint Management (On-Prem)

MDM Enrollment Fails Consistently On iOS 14 Devices On Citrix Endpoint Management Server On-Prem...

Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

Workspace App has been configured with the option "Show Applications in Start Menu" and published apps appear on the start menu. When an application is removed from being assigned to a user, its shortcut still shows up on the users start menu...

Single-sign On fails when Workspace App for Windows is configured with Citrix Gateway.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. ​​​​​​​ When you configure Citrix Gateway to support single sign-on SSO through the Citrix Workspace...

Error: Citrix Licensing Manager could not complete the operation. If you are trying to allocate a license, go to My Account.

The error "Citrix Licensing Manager could not complete the operation. If you are trying to allocate a license, go toMy Account. For assistance, contact Citrix Customer Care" is returned after allocating a license using Citrix Licensing Manger...

CVE-2020-11901: Impact of Ripple20 vulnerabilities on Citrix ADC/ADM/SVM

Citrix ADC/ADM/SVM will be detected with TCP ripple 20 vulnerability while performing security scans...

Storefront: Error adding user account in the administrative local group

An error displays during Storefront installation "There was an error adding user account in the administrative local group to the citrixstorefrontadministrator local group."...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

Citrix StoreFront Security Update - Security Bulletin

Description A high severity issue has been discovered in Citrix StoreFront that, if exploited, would allow an attacker who is authenticated on thesame Microsoft Active Directory domain as a Citrix StoreFront server to read arbitrary files from that server. This issue has the following identifier:...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Changes to ADC MPX and SDX platforms On Specific New Appliances Shipped Out To Customers

Beginning in October 2020, Citrix will shipspecific new MPX/SDX appliances withnew Manufacturing builds, Citrix ADC MPX firmware version11.1 Build 64.14 and SDX firmware versions 11.1 Build 61.117 and Build 61.115. The impactedappliance models with the new build will ship once existing stock is...

Citrix Gateway SSO Authentication Breaks or "Cannot Complete Your Request" Error After Upgrading to 13.0 64.35

After upgrading to 13.0-64.35 Gateway SSO authentication breaks or you encounter “Cannot Complete Your Request” error...

Extended Keys Not Appearing When Selecting "Keyboard" Button in Desktop Viewer - Citrix Workspace App for iOS

When using a Smart Keyboard, unable to display extended keys when selecting the "Keyboard" option on Citrix Workspace App for iOS on iOS 12.x devices...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...

Published apps not launching for some users when connecting through VPN, no errors

• Users connect to the company’s network using Citrix Gateway VPN • When launching a published app, the progress popup shows up and disappears seconds later, nothing else shows app, no errors • Receiver Connection center shows a connection with the VDA but no app launched • VDA shows the user...

How to collect data for ADC Gateway, Storefront, and VDA issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Gateway, Storefront, or VDA connectivity issues...

End of Life Announcement for the Citrix Receiver for Universal Windows Platform (UWP)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Systems, Inc. announces the End of Life of the Citrix Receiver for Universal Windows Platform...

Elastic layers are disconnected and not accessible in session host

Environment before 20.52005 observed theElastic layers were disconnected on the VDA abruptly and were not available for exiting user connections or for new users.. The below errors are seen though the layers had been attached by a prior domain user. --ulayersvc.log-- 2020-03-23 13:23:02,140 WARN...

Error 2320 - Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword

When trying to launch the applications through the Native Workspace App you get an error stating 'Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword'. Resetting Workspace App does not resolve the issue...

HTTP/HTTPS proxy support on NetScaler based on Traffic Policies Secure Web

This article describes how to configure NetScaler to proxy the traffic from MDX apps through a Proxy server like Squid, Bluecoat. Enterprises can proxy traffic configuring simple traffic rules on NetScaler box...

How to suppress "Add Account" prompt on Citrix Workspace App for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Suppress "Add Account" prompt after installing Citrix Workspace App for Windows...

Workspace App for Windows 1912 LTSR - Second icon displays in the system tray

Second icon displays in the system tray and unable to open the Workspace App using the second icon...

Citrix Cloud - Hosting connection to VMWare vCenter Server fails after certificate update

Hosting connection to VMWare vCenter Server fails after certificate update...

Extract and Use Custom Attributes from Active Directory for NetScaler Appliance

Although Active Directory AD username and realm/domain attributes are often sufficient for identifying a user, at times you need even more details of the user. For example, "UserPrincipalName" that contains the user’s domain might represent a forest level realm and not the organization to which t...

FAQ: Where is the setting to enable multiple monitors?

Q:Where is the setting to enable multiple monitors? A : To enable multiple monitors edit the web.config file in the StoreWeb -directory on the StoreFront server. The default location isc:\inetpub\wwwroot\citrix\Storeweb. In the web.config file, change showDesktopViewer=true to...

Registry Based EPA Scan on ADC to Look Active Device or Computer Name of Explicit

This article describes how to configure a registry-based EPA scan on NetScaler to look for the active device or computer name of an explicit workstation. Background When the user types the NetScaler Gateway web address, the NetScaler Gateway checks to see if there are any client-based security...

CWA for Linux/CWA for iOS : Unable to type inside Windows 10 session

When a Windows 10 session is launched from Workspace app for Linux and Workspace app for iOS , we cannot type anything inside a session...

Troubleshooting Automated Configuration for Citrix Virtual Apps and Desktops

The Automated Configuration Tool is designed to migrate configurations such as policies, applications, machine catalogs, and others for the following use cases: Virtual Apps and Desktop from one or more On-Premises sites to the Citrix DaaS hosted on Citrix Cloud Migration between different Cloud...

Accessing Your Priority Queue

As a Priority Services customer, you have direct access to dedicated Priority Support Engineers for faster issue resolution. Origin Country| Toll-free| Local Number Services| Language ---|---|---|--- UNITED STATES| 18443603276| | English UNITED KINGDOM| 08000315667| | English FRANCE| 0800915353| ...

Citrix Workspace app for Windows Security Update

Description of Problem A vulnerability has been identified in the automatic update service of Citrix Workspace app for Windows that could result in: A local user escalating their privilege level to that of an administrator on the computer running Citrix Workspace app for Windows. A remote...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

Citrix Single Sign-On (SSONSVR.exe) Fails to Start on Computers using Intel Credentials Manager

Pass through authentication is not working and SSONSVR.exe does not appear in Task Manager...

How to Specify a Program to Start on Connection by Using Microsoft Remote Desktop Connection

This article describes how to specify a program to start on connection by using Microsoft Remote Desktop Connection. Requirements Remote Desktop Protocol RDP client such as the Microsoft Remote Desktop Connection client MSTSC.exe. Additional configuration on the XenApp Serverto accept these...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...