You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

FAS - Logon error, one of the CAs is not trusted

FAS logon fails with an error "The username or password is incorrect". Events are logged on CA/FAS/VDA/Domain Controllers that one of the CAs is not trusted, usually after a CA Certificate is changed/renewed...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

How to access http://director/Citrix/Monitor/OData/v3 in HTTPS

Accessinghttp://director/Citrix/Monitor/OData/v3 in HTTPS...

How to check the port connectivity between NetScaler and VDA server

This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...

Screen freezes and takes a few seconds to return to normal. apps also flicker when open

The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...

Prompt for username and password when accessing the published App or Desktop

Prompt for username and password when accessing the published App or Desktop on VDA...

Session Prelaunch Is Not Working

Prelaunch is enabled on the delivery group. Users are authorized for Prelaunch is not working...

Redirecting and amending port to URL : https://URL and http://URL to https://URL:8443

...

How to get Odata to work on Https or on port 443 after binding a certificate.

When trying to fetch the Odata API on 443 and it is getting error : HTTP 404 Page not found. Or If the address using which the Odata API is fetched is in HTTP and unable to change it to HTTPS after binding the certificate...

How to manually upgrade jQuery version on Citrix NetScaler.

How to manually upgrade jQuery version on Citrix NetScaler. ONLY WHEN ABSOLUTELY NECESSARY, THIS IS AT YOUR OWN RISK...

ADM HA "Not valid password or incorrect host IP or the host is unable to respond the the request"

When adding the primary ADM on the secondary ADM, the customer encountered the following error: "Not valid password or incorrect host IP or the host is unable to respond to the request."...

"404 Not Found" Error When Accessing NetScaler Gateway index.html Page After NetScaler Upgrade

Following an NetScaler upgrade, attempting to access the Citrix Gateway index.html page results in a "404 Not Found" error...

Cannot launch applications nor desktops at the second try in Citrix Workspace App

After adding the store to Workspace App, users can launch applications successfully for the first time. But when users exit the Workspace app and reopen it, they fail to launch applications on the second try. Error "Your apps are not available at this time" appears...

How to Use NetScaler Appliance to Avoid DDoS Attacks.

How to Use NetScaler Appliance to Avoid DDoS Attacks...

How to create a Rewrite policy that will change characters in URL to lowercase

How to create a Rewrite policy that will change characters in URL to lowercase...

Radius server test connectivity fails : Error: '1812/udp' is not a valid Radius authentication port.

Radius server test connectivity failure. Error: "Either 'ServerIP' is not a valid Radius server, '1812/udp' is not a valid Radius authentication port or Radius client is not configured properly in the Radius server."...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...

Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

"Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP. MAC workspace current version is 2212. Can successfully launch resour...

Web Application Firewall is blocking a valid image upload

We have observed that files with signature numbers starting with "FFD8 FFE0" are allowed through the Web Application Firewall WAF, but files with signature numbers starting with "FFD8 FFE1" are getting blocked...

PVS Target Device hangs/freezes when placed under isolation by Windows Defender

The PVS Target VM goes into a hung state...

Machines are powered off even the power management is set to the preset 'always on'

Power management of the DaaS for Azure machine catalog is set to "always on", But after disconnecting the session, the machine may be shut down...

Cannot Add Store to Workspace App, Errors "Your Apps are not available at this time."

Cannot add store to workspace app Your Apps are not available at this time. Please try again in a few Minutes or contact your help desk with this information: Cannot Contact Store...

Upmoutlookhook64.dll error launching a Published Desktop session

Error "C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error" when launching Outlook from a Published Desktop...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

Citrix session disconnects unexpectedly which appears to be a CWA Crash

The users ICA session simply drops after a few seconds of turning grey. The cause seems to be a Workspace App crash, a dump file is created of the wfice32 process and the application crash is logged in event viewer. Error event: Faulting application name: WFICA32.EXE, version: 22.10.0.15, time...

Explanation about 'nshttpd' internal services up on ports 80.

After a recent upgrade from 13.0 build 90.11 to 13.1 build 48.47, I noticed a new internal service was installed. "set service nshttpd-gui-x.x.x.x -80 -cip ENABLED" Is this a necessary service and what is it's purpose? If it's not needed, I'd like to disable since it's using port 80...

Smart Card logon fails with error "You cannot log on using a smart card"

Cannot logon to Storefront web site using smart card. Error received: "You cannot log on using a smart card". Test.aspx page fails indicating this is a MS issue mapping client certificates to IIS...

Complete SSO at CWA launch

Once CWA.exe starts user is not fully signed in user uses SAML to sign in to their local machine. User will need to interactive with CWA Launch a resource or refresh CWA to complete the authentication which results enumeration for new changes for the CWA. How to achieve SSO at CWA.exe at launch s...

Citrix Hypervisor 8.2 Cumulative Update 1 - Base Installation ISO - updated June 2023

We have reissued the base installation ISO for Citrix Hypervisor 8.2 Cumulative Update 1 and refreshed its content to enable customers to install Citrix Hypervisor 8.2 Cumulative Update 1 on certain Intel® Xeon® 84xx/64xx/54xx/44xx/34xx Sapphire Rapids systems. For more information, see theHardwa...

Windows 10 VDI Resolution Changed to 1600 from 1920 after Waking up Dell Wyse from Sleep Mode

Windows 10 VDI resolution changed to 1600 from 1920 after waking up Dell Wyse 3040 from sleep mode...

How to add machine to existing Machine Catalog and Delivery Group using PowerShell

This article is designed to describe how to add a machine to an existing Machine Catalog and Delivery Group using PowerShell...

DNS Resolution fails due to Negative Caching

Steps to reproduce this issue: 1. Administrator added an authoritative name server A on Netscaler to resolveStoreFront LB's VIP. 2. Becasue name server A didn't have address record for Storefront LB fqdn, so DNS resolution failed. 3. Then administrator changed to another authoritative name...

ADC upgrade failed with error code 1

Getting error code 1 while upgrading ADC Upgrade through CLI if GUI fails during Citrix ADC upgrade from 13.0 to 13.1 got failed with below error. "there was a problem with your upload. Failed with error code:1, please try again"...

How to Diagnose IP Conflicts on the ADC

To check if any ADC IP address have IP conflict...

Which SNIP will be selected by NetScaler to connect with backend server

...

App Layering "The permissions on [foldername] are incorrectly ordered.."

When attempting to adjust permissions on a folder in a compiled layered image - the following message is seen "The permissions on foldername are incorrectly ordered, which may cause some entries to be ineffective"...

Role of Spoofed IP address in FQDN Based Tunneling

What is the role of Spoofed IP address in FQDN Based Tunneling...

Anonymous LOGOUT logs explanation

ns.log： Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263167 0 : "Created nFactor session for user Anonymous" Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263174 0 : "AAAD API:...

How to specify command line parameters when distributing a WEM application

To deploy applications via Workspace Environment management with additional command line parameters...

Active TLS1.1 and Weak Ciphers Causing environment Vulnerabilities

This Tech Paper aims to convey what someone skilled in ADC would configure as a generic implementation to receive an A+ grade atQualys SSL Labs...

Citrix Workspace App Fails to Upgrade with an Error 0x800951C2

Citrix Workspace App fail to upgrade with an error 0x800951C2 when upgrading Server VDA from 1912 CU4 to 2203 CU2...

[ADC] ICA sessions are NOT sent to ADM with "Skip Code [169]"

You may observe some ICA sessions are displayed in GUI Configuration Citrix Gateway ICA Connections, but not in ADM HDX Insight. NetScaler ADC ns.log displays the following error: ICARECORD: Skipping ICA flow: ...... Skip Code 169...

Client certificate authentication

Websites that contain sensitive content, such as online banking websites or websites with employee personal information, sometimes require client certificates for authentication...

Failed to add admin accounts to the citrixstorefrontadministrator local group

In the installation log, there are the error： 2022/11/8 16:04:535084Information CreateAccountGroup:GroupName=CitrixStoreFrontAdministrators GroupDesc=允许使用Citrix Replication Service的用户、组和计算机。 2022/11/8 16:04:535084Error AccountHelper::CreateAccountGroup Exception caught creating account group:...

XenMobile Sever - iOS Devices failing to deploy apps and policies - TOPIC MISMATCH Error

Devices not getting latest changes, and on the XMS Console we see the device information is not up to date last login, OS version, App Inventory On the logs see entries like: TOPIC MISMATCH errors 2021-10-04T16:03:42.153-0600 | Basic XXXXXXXXX| WARN | http-nio-10443-exec-3752 |...

A System Reserved partition is visible in a vDisk when it is created using the Imaging Wizard.

Using the Imaging Wizard a new vDisk is created. A drive letter is assigned to the System Reserved partition and it is visible in the new vDisk. It is expected behavior by design. The System Reserved partition should be invisible to users. Before publishing the vDisk to target devices, the drive...

Citrix WEM - File Copy Operations fails when copying *.lnk file in the appdata directory of the user

File copy operations from a remote share to the user profile fails...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...