Citrix Product Customer Success Services Eligibility Dates

This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...

User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

App Layering 4.10 - Duplicate-computers-in-the-Sophos console

PROBLEM DESCRIPTION: Duplicate computers in the Sophos console Attaching screenshots of the behavior:...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...

Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit

Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...

iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13

After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...

Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...

Citrix Director error "403 Forbidden : access is denied"

When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...

Mouse not steady in the desktop with relative mouse enabled

Users start a 3-D design application which needs to enable relative mouse in the published Win7 desktop. Unfortunately they found that after relative mouse enabled, the mouse is not steady when attempting to click the icons or buttons in the desktop, and it's flickering within a small range...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

Windows Store and Sideload apps don't work after reboot when User Layers enabled

A Windows Store or local Sideload app or some other AppX package installs and works fine immediately after installation, when User Layers are enabled in App Layering. However, after a restart, the program fails to start, or flashes a window and immediately terminates...

Dual NIC Support for Images Published to PVS

Images published to PVS particularly on Hyper-V that use 2 NICs will blue-screen on boot. This article describes how to correctly create images to support dual NICs with PVS...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

Path is DEAD between Branch SDWAN devices

Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...

Receiver for Mac: Application window switches to back ground and gets frozen

Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...

Unable to launch the published application.

Unable to launch the published application. The progress window shows the Welcome screen, applying group policies, Citrix Profile management etc and then disappears. No time out or failing errors on the VDA found...

Unable to access XenApp through StoreFront, getting an Error - " Your logon has expired, please logon again to continue "

Unable to authenticate to Storefront server and getting error "Your logon has expired. Please log on again to continue"...

Citrix Android receiver error - Unable to connect to StoreFront URL

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...

Receiver IOS 7.5 - Error launching apps using Citrix receiver 'operation hdxhdk error domain session error 8''

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to launch published apps with RfiOS 7.5.6 .Issue on users using Ipad or iphones...

Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Overview The removal of NPAPI support by Firefox will affect user experience for users who access...

Permissions required for FAS Certificate Templates

Domain computers generating many requests on Certificate Authority CA...

How to enable "Drop Invalid HTTP Requests" from default HTTP Parameters

This article provides instructions onHow to enable "Drop Invalid HTTP Requests" from default HTTP Parameters...

Warning: "Disk usage for the Active OS partition is at 70%" on Citrix SD-WAN

The following warning message is displayed on Citrix SD-WAN: Disk usage for the Active OS partition is at 70%...

How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?

Enable IPsec between SD-WAN and third party appliances...

Domain Trust broken on new versions of a domain-joined layer because the computer name has changed

When creating a Platform Layer, it's normal to join it to the domain and leave it joined to the domain. When you add another version to your platform layer, you find that the Computer Name has changed, and that breaks domain trust. On the packaging machine, when you attempt to log on, you receive...

XenDesktop Setup Wizard fails with error (UUID_INVALID)

When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...

XenServer - Failed to Attach Local Storage

Failed to attach local storage...

Error: "Your logon has expired. Please log on again to continue" When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers.

When one XML broker does not work correctly, users are unable to see apps and desktops from other working XML brokers if StoreFront . The following error is displayed. "Your logon has expired. Please log on again to continue." This problem happens if the store has been configured with multiple...

Mixed Content: This content should also be served over HTTPS

Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...

Citrix Provisioning 7.x Data Collection

Note This Document covers Citrix Provisioning, formerly Provisioning Services,data Collection ONLY. Links Wireshark -https://www.wireshark.org Enable Promiscuous Mode – http://support.citrix.com/article/CTX139171 Citrix Telemetry Service - https://docs.citrix.com/en-us/provisioning/1912-...

How to re-create missing .pvp file from vDisk versions

This article explains how to recreate a .pvp file for a PVS vDisk version in case that is deleted by accidentally...

Delay with touch screen swipe in HDX session from touch screen device when using Receiver for Windows

When using a touch screen device such as Microsoft surface pro which utilizes the full receiver for windows client users notice a delay when using the touch screen swipe feature in the session. This delay is most obvious when using the finger or a stylus pen to draw in an application such as MS...

WFICA32.exe Shows 100% CPU usage in Task Manager

WFICA32.exe on client shows 100% CPU usage in Task Manager...

NetScaler Gateway : Radius Authentication Fails Intermittently Despite RADIUS Server Accept

NetScaler Gateway Authentication Scenario 1: Gateway Page would present the authentication to be done in 2 factor. First the user enters the LDAP username and password. Now there would be 2 options either user can do the touch authentication present in the MFA Application or else can wait for the...

Error: "Cannot Complete Your Request" Due to Expired Certificates on StoreFront

The following error is displayed due to expired certificates on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Call Back URL Misconfiguration on StoreFront

The following error is displayed due to call back URL misconfiguration on StoreFront: Cannot Complete Your Request...

StoreFront fails to detect Receiver installation with Internet Explorer

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When navigating to a Receiver for Web site using Internet Explorer, a user will be asked to run a...

Error: "Cannot Complete Your Request" Due to Citrix Delivery Services Authentication App Pool Misconfiguration on StoreFront

The following error is displayed due to Citrix delivery services authentication app pool misconfiguration on StoreFront: Cannot Complete Your Request...

VDA does not register when provisioned using PVS

The Citrix Virtual Delivery Agent does not register with the Citrix XenDesktop Deliver controller when streamed by Citrix Provisioning Services...

Citrix SD-WAN Warning: EE provisioning error WAN Optimization is not provisioned. Please use single step upgrade to upgrade your network and schedule installation

After an upgrade to version 10.x the following Warning message is displayed in the GUI:...

Error: "404 - File or directory not found" when launching new stores created on StoreFront

New stores created on StoreFront are showing error: "404 - File or directory not found" at launch. Old stores can be launched properly...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...

How to recover the local username created for the ELM in Azure and reset the password

When you deploy an ELM into Azure, Azure requires that you do not enable the root account for external access. Instead, you are required to specify a name and password for a non-administrative user. If you do not write that username down, or if you lose it, it can be difficult to determine what i...

Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile

MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...

The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console.

The Provisioning Server either cannot be found or shows as down in the Provisioning Services Console. The Provisioning Server might be unavailable...

How to install NMAS on VMware ESXI or VSphere

Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...

The PXE service is not running on the PVS server

The PXE service isn't running on the Provisioning Services server. This service is used for PXE booting. If Provisioning Services is using PXE booting and the service is not running, target devices might not be able to start up as expected. Note:If PXE booting is not currently used, this service ...

FAQ: XenMobile 10 and NetScaler Gateway Integration

Citrix Endpoint Management, formerly XenMobile Service This article contains frequently asked questions about XenMobile 10 and NetScaler 10.5 Integration. Q:What versions of NetScaler are supported withXenMobile 10 deployment wizard? Q:Do I need to upgrade to NetScaler 10.5 to integratewith...

How to configure USB Passthrough with XenServer

This article describes the method to configure USB Pass-through with XenServer...

After upgrading Windows on a PVS server, PowerShell snapins are no longer shown

After upgrading a PVS server from Windows Server 2008 R2 to Windows Server 2019, it was observed that none of the PVS PowerShell snapins were registered. Tools like the App Layering Agent that attempted to use those those PowerShell cmdlets failed, though they had worked before the upgrade...