Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

"Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP. MAC workspace current version is 2212. Can successfully launch resour...

Web Application Firewall is blocking a valid image upload

We have observed that files with signature numbers starting with "FFD8 FFE0" are allowed through the Web Application Firewall WAF, but files with signature numbers starting with "FFD8 FFE1" are getting blocked...

PVS Target Device hangs/freezes when placed under isolation by Windows Defender

The PVS Target VM goes into a hung state...

Machines are powered off even the power management is set to the preset 'always on'

Power management of the DaaS for Azure machine catalog is set to "always on", But after disconnecting the session, the machine may be shut down...

Cannot Add Store to Workspace App, Errors "Your Apps are not available at this time."

Cannot add store to workspace app Your Apps are not available at this time. Please try again in a few Minutes or contact your help desk with this information: Cannot Contact Store...

Upmoutlookhook64.dll error launching a Published Desktop session

Error "C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error" when launching Outlook from a Published Desktop...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

Citrix session disconnects unexpectedly which appears to be a CWA Crash

The users ICA session simply drops after a few seconds of turning grey. The cause seems to be a Workspace App crash, a dump file is created of the wfice32 process and the application crash is logged in event viewer. Error event: Faulting application name: WFICA32.EXE, version: 22.10.0.15, time...

Explanation about 'nshttpd' internal services up on ports 80.

After a recent upgrade from 13.0 build 90.11 to 13.1 build 48.47, I noticed a new internal service was installed. "set service nshttpd-gui-x.x.x.x -80 -cip ENABLED" Is this a necessary service and what is it's purpose? If it's not needed, I'd like to disable since it's using port 80...

Smart Card logon fails with error "You cannot log on using a smart card"

Cannot logon to Storefront web site using smart card. Error received: "You cannot log on using a smart card". Test.aspx page fails indicating this is a MS issue mapping client certificates to IIS...

Complete SSO at CWA launch

Once CWA.exe starts user is not fully signed in user uses SAML to sign in to their local machine. User will need to interactive with CWA Launch a resource or refresh CWA to complete the authentication which results enumeration for new changes for the CWA. How to achieve SSO at CWA.exe at launch s...

Citrix Hypervisor 8.2 Cumulative Update 1 - Base Installation ISO - updated June 2023

We have reissued the base installation ISO for Citrix Hypervisor 8.2 Cumulative Update 1 and refreshed its content to enable customers to install Citrix Hypervisor 8.2 Cumulative Update 1 on certain Intel® Xeon® 84xx/64xx/54xx/44xx/34xx Sapphire Rapids systems. For more information, see theHardwa...

Windows 10 VDI Resolution Changed to 1600 from 1920 after Waking up Dell Wyse from Sleep Mode

Windows 10 VDI resolution changed to 1600 from 1920 after waking up Dell Wyse 3040 from sleep mode...

How to add machine to existing Machine Catalog and Delivery Group using PowerShell

This article is designed to describe how to add a machine to an existing Machine Catalog and Delivery Group using PowerShell...

DNS Resolution fails due to Negative Caching

Steps to reproduce this issue: 1. Administrator added an authoritative name server A on Netscaler to resolveStoreFront LB's VIP. 2. Becasue name server A didn't have address record for Storefront LB fqdn, so DNS resolution failed. 3. Then administrator changed to another authoritative name...

Migrating pooled licenses to new ADM server

In this document, you’ll discover how to migrate Citrix ADM Application Delivery Management on-premises to Citrix ADM service. Migrating to cloud resources modernizes your deployment, providing enhanced elasticity, scalability, and management. The guidance documented here is based on deployment i...

ADC upgrade failed with error code 1

Getting error code 1 while upgrading ADC Upgrade through CLI if GUI fails during Citrix ADC upgrade from 13.0 to 13.1 got failed with below error. "there was a problem with your upload. Failed with error code:1, please try again"...

How to Diagnose IP Conflicts on the ADC

To check if any ADC IP address have IP conflict...

Which SNIP will be selected by NetScaler to connect with backend server

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App Layering "The permissions on [foldername] are incorrectly ordered.."

When attempting to adjust permissions on a folder in a compiled layered image - the following message is seen "The permissions on foldername are incorrectly ordered, which may cause some entries to be ineffective"...

Role of Spoofed IP address in FQDN Based Tunneling

What is the role of Spoofed IP address in FQDN Based Tunneling...

Anonymous LOGOUT logs explanation

ns.log： Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263167 0 : "Created nFactor session for user Anonymous" Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263174 0 : "AAAD API:...

How to specify command line parameters when distributing a WEM application

To deploy applications via Workspace Environment management with additional command line parameters...

Active TLS1.1 and Weak Ciphers Causing environment Vulnerabilities

This Tech Paper aims to convey what someone skilled in ADC would configure as a generic implementation to receive an A+ grade atQualys SSL Labs...

Updating Expired DigiCertSHA2SecureServerCA Certificate in Citrix Workspace app for Linux

Users may face issues while connecting to an HDX session...

Citrix Workspace App Fails to Upgrade with an Error 0x800951C2

Citrix Workspace App fail to upgrade with an error 0x800951C2 when upgrading Server VDA from 1912 CU4 to 2203 CU2...

[ADC] ICA sessions are NOT sent to ADM with "Skip Code [169]"

You may observe some ICA sessions are displayed in GUI Configuration Citrix Gateway ICA Connections, but not in ADM HDX Insight. NetScaler ADC ns.log displays the following error: ICARECORD: Skipping ICA flow: ...... Skip Code 169...

Client certificate authentication

Websites that contain sensitive content, such as online banking websites or websites with employee personal information, sometimes require client certificates for authentication...

Failed to add admin accounts to the citrixstorefrontadministrator local group

In the installation log, there are the error： 2022/11/8 16:04:535084Information CreateAccountGroup:GroupName=CitrixStoreFrontAdministrators GroupDesc=允许使用Citrix Replication Service的用户、组和计算机。 2022/11/8 16:04:535084Error AccountHelper::CreateAccountGroup Exception caught creating account group:...

XenMobile Sever - iOS Devices failing to deploy apps and policies - TOPIC MISMATCH Error

Devices not getting latest changes, and on the XMS Console we see the device information is not up to date last login, OS version, App Inventory On the logs see entries like: TOPIC MISMATCH errors 2021-10-04T16:03:42.153-0600 | Basic XXXXXXXXX| WARN | http-nio-10443-exec-3752 |...

A System Reserved partition is visible in a vDisk when it is created using the Imaging Wizard.

Using the Imaging Wizard a new vDisk is created. A drive letter is assigned to the System Reserved partition and it is visible in the new vDisk. It is expected behavior by design. The System Reserved partition should be invisible to users. Before publishing the vDisk to target devices, the drive...

Citrix WEM - File Copy Operations fails when copying *.lnk file in the appdata directory of the user

File copy operations from a remote share to the user profile fails...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...

Error while uploading CSR to renew APNS certificate

When customer attempts to upload a certificate signing request athttps://apnsui.xm.cloud.com/apns, they get an error message saying the upload failed, even though the CSR is created correctly...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

Configure Enterprise File Shares to Use Microsoft Hidden Shares on Windows Server 2008

This article describes how to configure Enterprise File Shares on Access Gateway Enterprise Edition appliance to use Microsoft hidden shares and the %username% environment variable on Microsoft Windows Server 2008. Requirements Remote Desktop Protocol RDP or console access to the Windows Active...

[CEM] MAM enrollment Fails in Authentication - Password window pops-up Repeatedly

When you enroll MAM to CEM server through Citrix Gateway, you may observe password box pops-up repeatedly without any error. It means your password is correct but SSO from Citrix Gateway to CEM server fails. Follow is the sample of Secure Hub's debug log. " 2022-06-22T14:50:06.638+0800 ",,DEBUG1...

Delay in launching Published Desktops for on-demand provisioned MCS VMs on Azure

It takes approximately 1 hour to be fully registered. Once the session launch is initiated, it takes between 5 and 10 minutes to start the VDA. In the boot diagnostics section, the VDA seems stuck at "Applying Computer Settings" as below:...

su: nobody to pgxl in console

Citrix ADM instance constantly showing su: nobody to pgxl in console RCG-ISLBADM-PRI su: in promptechooff: tcgetarrt: Inappropriate ioctl for device RCG-ISLBADM su: nobody to pgxl...

Fslogix Roaming Profile Failing To Load On Windows 10 AWS Hosted VDA

Fslogix roaming profile failing to load on windows 10 AWS hosted VDA Issue was reprodubile in RDP session as well The below errors were logged in the event logs: Operation: FSLogixLogonPROFILE, SessionId: 3, ErrorCode: 1168, Detail: Logon failed, Please check logs and tracelogging and verify that...

Microsoft Security Update Validation Report April 2022

Microsoft’s April 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Linux CWA2109 - KeyboardLayout=(Server Default) setting not work as expected

KeyboardLayout=Server Default in Linux CWA2109 is not working, while Linux CWA2108/2106 is working well...

Citrix Gateway and StoreFront Error After Upgrade "There are no apps or desktops available to you at this time."

Customer had upgraded ADC firmware to 13.0.71.44 from 13.0.58.30 during a change window. Post-upgrade when they authenticate and login to their Citrix Gateway URL and land on StoreFront, they get a blank screen with no applications and desktops being displayed. The issue is seen on all browsers...

What steps are needed to configure new StoreFront servers with an existing Gateway and Store URL

The objective of this article is to provide the recommended steps at a high level in order to configure two new StoreFront servers to work with an existing Gateway virtual server that utilizes an URL created with an old set of StoreFront servers...

Incoming audio issue on Microsoft Teams optimization for CWA HTML5

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet below conditions are likely to see the issue are on Citrix Workspace app for HTML5 AND have enabled Microsoft Teams optimization...

Microsoft Security Update Validation Report February 2022

Microsoft’s February 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Microsoft Edge browser extensions are not retained in Citrix user profile

Microsoft EDGE browser extensions are not being saved to the users' Citrix Profile Management user store folder...

Session launches fail with Workspace app 2112 for Windows

Some users experience a session launch failure with Workspace app 2112 for Windows. This may happen when administrators configure StoreFront customization for the field "ClientName" in default.ica...

CWAL2109 on some thinclient will crash when enabled Adaptive audio.

1, Enabled Adaptive audio via citrix poicy. 2, Connect to desktop VDA with thinclient CWAL. 3, The process wfica on the thinclient will crash due to illegal instruction.ew...

Citrix Workspace App - Fresh install/Update operation of CWA App may result in delay for about 10 - 30 mins

CWA Windows app installer gets stuck/hung for an extended time during installation/Updation and eventually succeedsTypically after 10 - 30mins. Users might experience delays in the installer/upgrade workflow...