Acceleration Does Not Work After Cisco ASA 8.x is Configured to Allow TCP Options

Installed Citrix CloudBridge as INLINE in two sites, which are connected through an IPSec VPN using Cisco ASA firewall. The TCP option policy, as suggested in CTX112401 – Acceleration Does Not Take Place for Configured Traffic Types, is applied to ASA, but acceleration still does not work. The...

Desktops Do Not Register using XenDesktop and Provisioning Server

When using ​XenDesktop with Provisioning Service, the desktops do not register. Note : XenDesktop might try starting all the machines in your desktop group on the VDA Event Viewer: Under Application: Desktop Service - Failed to start WCF services. Exception Log on Failure due to unknown user name...

Upgrade from StoreFront 2.1 to 2.5 Fails

Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

How to Test a Network Throughput Using Iperf

This article describes how to test a network throughput using Iperf. Iperf allows administrators and engineers to test throughput between any two hosts, including physical systems and Virtual Machines VMrunning on XenServer. Requirements Iperf for Windows Download a copy of Iperf for Windows. Thi...

How to Validate If XenServer is Using Bridge or vSwitch for the Network Stack

This article describes how to validate if XenServer is using Bridge or vSwitch for the network stack. By default, XenServer 6.x uses vSwitch as the network stack when the host is installed. At some point, the XenServer administrator might have changed the network stack to Bridge. When attempting ...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

Time Zone Database - XenMobile Reference

The TimeZone Tz database, can be also known as IANA Time Zone Database, is a collaborative compilation of information about the world’s time.The TZ column in the attached table is the standard format intended to be used with computer programs and operating systems...

Provisioning Services Boot Process Diagram

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How to Configure Extended Logging on a QLogic Fiber Channel Host Bus Adapter

This article describes how to configure extended logging on QLogic Fiber Channel FC Host Bus Adapter HBA. You may find that a similar procedure applies to other HBAs. Requirements Super user credentials root on Xen hosts Knowledge of vi or Nano text editor this article uses the vi editor...

Error - "Your Logon has expired. Please logon again to continue".

An error is seen logging on to Storefront. "Your logon has expired. Please log on again to continue" Error is only seen when logging on as a user from a different domain to that of the Storefront server...

Installing Teams 2.x in an App Layering

Teams will not work properly in an image if it was installed in an App Layer using any version for App Layering prior to 2403.2...

Static IP loss when updating to VM Tools for Windows 9.3.3 or earlier

Sometimes, when the drivers for XenServer VM Tools for Windows are updated through Windows Update, the static IP settings are lost and the network settings change to use DHCP. Important: This issue persists when updating from versions earlier than 9.3.3. This issue is fixed for updates from 9.3.3...

Custom virtual channels | App not launching if .dll file name is too long or contains underscores

App launch hangs after "connecting with ..."...

Change in Android Enterprise configuration for XenMobile On-premises environment.

Awareness for XenMobile On-premises server admins about the Android Enterprise configuration first time setup...

Error "Invalid Client ID/Secret key" throws while configuring Probe Agent for Cloud Monitor

While configuring Citrix Probe Agent for Cloud Monitor it throws error "Invalid Client ID/Secret key" although Client ID, Secret and Customer ID are correct...

Driver Disk for Intel i40e 2.22.20-5 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.22.20-5 reissue Issues resolved ...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Identify sessions connected via Native Workspace App versus Receiver for Web (Browser)

Identify the sessions which are connected via Native Workspace App versus Receiver for Web Browser...

Enhanced SSO Feature does not work. Applications fail to launch on Windows 11 devices.

After setting up Enhanced SSO according to https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/domain-passthrough-for-single-sign-on , it doesn't work. When trying to launch an application, nothing happens. When using traditional SSO using the old SSONVR.exe mechanism, there is no issu...

Citrix Workspace App for HTML5 - Chromium Update Impact on Multi Monitor Functionality

When you click Multimonitor from the session toolbar, the session might not extend automatically. The issue occurs when you use Citrix Workspace app for HTML5 version that is earlier than 2404, and the Google Chromium browser version is equal to or greater than v125.0.0...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 7

Package name: xms10.15.0.10731.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: June 2024 Languages supported: English US...

Trackpad on the latest Magic Keyboards for iPad Pro M4 is not compatible with the CWA for iOS

The trackpad on the latest Magic Keyboards for the new iPad Pro M4 11-inch and 13-inch is currently not compatible with the Citrix Workspace app on iOS...

Machine Creation Fails When Creating Remote PowerShell Session

The “Resources” environment test Check hypervisor storage fails with the following error: “While testing access to storage with ID MyStorageID, an error occurred while attempting to create a remote PowerShell session to host MyHostName.” The “Resources” environment test Check hypervisor...

Provisioned VDAs do not support Azure Hibernation after enabling it on existing MCS Catalog

An existing MCS Catalog with no hibernation support is being updated to support hibernation. Azure hibernation has been enabled on the base image, the image template, and the MCS Catalog. However, after performing an Image Update on the Catalog, the provisioned VDAs still do not support hibernati...

ERROR: User doesn't have permission for given Destination path is recorded unexpectedly.

The following error message is recorded unexpectedly in the ns.log file of the admin partition for the pendo functionality: "ERROR: User doesn't have permission for given Destination path"...

Microsoft Security Update Validation Report May 2024

Microsoft’s May 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Policy data may be lost when a CVAD site is upgraded from a previous version to 2402

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools It's recommended that this tool be run prior to the upgrade to validate Policy compatibility. Pre-Upgrade Steps: Version CVAD 2402 Ensure...

VDA upgrade failure when deployed through SCCM

VDA deployment using SCCM...

Policy data may be lost when a CVAD site is upgraded from an older version to 2311 or 2402

Citrix group policies may fail to appear in Studio post upgrade to CVAD Versions 2311 or 2402, and on Citrix DaaS. VDAs that expect the missing policies to be applied may behave differently...

MCS VMs power status became unknown

The customer said a lot of users' VMs power status became unknown...

SDX management error "Packets per second value cannot be less than 1"

On SDX, when making changes to instance settings or licensing, the error "Packets per second value cannot be less than 1" is displayed...

NITRO API commands not working, request times out.

NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...

Citrix Provisioning Services Target Device Displays Incorrect Windows Time

Target Devices may display the incorrect time. The Device time differs from that of the domain controllers. The symptoms can vary but include: 1. The inability to login to the Target Device 2. The Device domain Trust Relationship breaks. 3. VDA registration continues to fail...

How To: Allow traffic only from specific IPs or subnets.

Create a Responder policy that will block access to bound virtual server depending on source IP or source subnet of the client, so that the resource is only accessible from specific IPs and specific subnet IPs...

When adding machines, the default value of account names start with was incorrect.

When trying to add machines to a catalog in the Citrix DaaS manage page, on the "Machine Identities" page of the "Add machines" wizard, optionally, you can specify what the account names start with. It is expected that the default account names set in the text were the number of maximum existing...

Driver Disk for Qlogic fastlinq 8.74.0.2 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.74.0.0 qede| 8.74.0.0 qedf| 8.74.0.2 qedi| 8.74.0.0 qedr|...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 6

Package name: xms10.15.0.10624.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: March 2024 Languages supported: English US Important notes about this...

Cannot Create Catalog from Azure VM with Trusted Launch Enabled

Error Attempting to create a catalog using an Azure Trusted Launch enabled image results in the following error: "CreateTerminatingError in operation PreparingMasterImage with message Error starting machine. Security type of VM is not compatible with the security type of attached OS Disk." Soluti...

CWA 2203 CU5 | ALT key remains activated after CTRL + ALT + DEL

Using CTRL+ALT+DEL results in the ALT key remaining activated. Following inputs will either open menus or add "Alt" in front of the pressed letter/key...

Driver Disk for Cisco fnic 2.0.0.90-252.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- fnic| FC and NVME HBA Driver/| 2.0.0.90-252.0 Issues...

Citrix Provisioning - Farm Is Already Configured Option Missing From Wizard After Upgrade

After running the PVS installer for 2311 or greater the configuration wizard runs as expected. When running the wizard the console user is only presented with 2 options when configuring the database parameters: 1. Join Existing 2.Create Farm The Farm is already configured option is no longer...

Driver Disk for Cisco enic 4.5.0.7-939.23 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.5.0.7-939.23 Issues resolved in...

SecureMail 24.2 for iOS unable to connect to exchange server

When a user on iOS updates their installed version of SecureMail to 24.2, it no longer syncs with on-prem exchange server. Error in SecureMail logs as follow s: "Secure Mail: The connection to the server timed out. Please try again in a few minutes."...

SSH Public Key - No supported authentication methods available (server sent public key)

Citrix ADC: SSH is not working...

Authentication fails through Remote Power shell SDK

Authentication fails through Remote Power shell SDK whenupper case and lower case are present in the Customer ID...

FAS not working - FAS Event 104 on VDA

FAS not working, event 104 generated on VDA: S104 Identity Assertion Logon failed. Failed to connect to Federated Authentication Service: UserCredentialService Address: fas.domainIndex: 0 Error: The caller was not authenticated by the service. Server stack trace: at...

No License consumption after changing the License type

After changing the License type to concurrent the Licenses were not consumed License usage showed as 0 Used...

Intermittent error "An existing connection was forcibly closed by the remote host" on Citrix DAAS.

Intermittently session launch fails for Citrix Daas . If the user tries a few times it may be possible to launch an application or desktop. The failure reason is recorded as "Connection Timeout" . This error may also be seen . "Failed to connect to the server for your session ''NameofApplication'...