Citrix Receiver Diagnostics Tool - For Windows

Citrix Receiver Diagnostics Tool for Windows Created Date: December 16, 2014 Updated Date:September 13, 2023 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Receiver...

Citrix StoreFront Web GUI Assistant

StoreFront Web GUI DevlopedDate: 09/12/2013 Modified Date: 04/16/2020 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download locatio...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Navigate to your...

RealTime Optimization Pack Capability Checker

RealTime Optimization Pack Capability Checker v2.4.0 Created Date: Mar 22, 2017 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will...

Citrix preSCAN Tool

About This Release This is an early technical preview release v1.0.0.2 of the preSCAN tool. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now available ...

Citrix Workspace app (earlier known as Citrix Receiver) for Chrome and HTML5 Configuration Utility

How to use Configuration Utility Steps to Create a Configuration: 1. Click Create New 2. Select the appropriate Citrix Workspace app from the following options: Citrix Workspace app for Chrome Citrix Workspace app for HTML5 If you need configuration for Citrix Receiver, choose the corresponding...

Receiver Updater stops working with "Problem Checking for updates" error

To resolve this issue, download the Receiver auto-update fix located in the latest downloads page. Windows -https://www.citrix.com/downloads/citrix-receiver/windows/receiver-for-windows-latest.html Mac -https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html Applicable...

Crash Reporter Utility for Citrix Virtual Apps and Desktops

About This Release This is an early technical preview release v1.0.0.2 of the Crash Reporter utility. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now...

Vulnerabilities in Citrix Workspace app and Receiver for Windows

Description of Problem Vulnerabilities have been identified in Citrix Workspace app and Citrix Receiver for Windows that could result in a local user escalating their privilege level to administrator during the uninstallation process. The issues have the following identifiers: CVE-2020-13884...

Citrix Supportability Pack

Citrix Supportability Pack v1.7.4 Created Date: Nov 23, 2015 Updated Date: July 04, 2024 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Supportability Pack is a collecti...

Citrix Hypervisor Security Update

Description of Problem Several security issues have been identified in Citrix Hypervisor formerly Citrix XenServer that may allow: unprivileged code in a PV guest VM to compromise that PV guest VM privileged code in a guest VM to cause the host to crash or become unresponsive privileged code in a...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

Secure Mail Test Tool

Citrix Endpoint Management, using technology formerly called XenMobile Introduction Secure Mail Test Toolis designed to help troubleshoot the ActiveSync servers for their readiness to be deployed with XenMobile environment. This tool can be used specifically for ensuring the proper functioning of...

CTXReports

CTXReports Tool Version 1.0 Created Date: January 30, 2009 Updated Date: January 30, 2009 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to...

Citrix Hypervisor Security Update

Description of Problem Two issues have been identified in Citrix Hypervisor that may, if exploited, allow privileged code in an HVM guest VM to compromise or crash the host. These issues only apply in specific configurations; furthermore, Citrix believes that there would be significant difficulty...

Citrix Health Assistant - Troubleshoot VDA Registration and Session Launch

Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and apps into a user-centric experience. Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. Citrix Health Assistantv1.8.3.71...

How to enable USB redirection for Citrix Receiver for Windows Store Edition

Objective This article describes how to enable USB redirection for Citrix Receiver for Windows Store Edition on Non Windows 10 S end points by installing USB redirection/monitor drivers which help in redirecting the devices, setting registry entries to set default redirection settings like allowi...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Navigate to your platform: WindowHistory64 4.0 for x64 Platforms| WindowHistory 4.0 for...

CVE-2014-1910 - SSL Certificate Validation Vulnerability in the Citrix ShareFile Mobile Application for Android and the Citrix ShareFile Mobile for Tablets Application for Android

Description of Problem A vulnerability has been identified in the Citrix ShareFile Mobile application for Android and the Citrix ShareFile Mobile for Tablets application for Android that could result in SSL certificates being incorrectly validated. This vulnerability has been assigned the followi...

Cloud Connector Connectivity Check Utility

NOTE: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Deprecated - Jan 21, 2025 The Citrix Cloud Connector Connectivity Check Utility has been replaced by the Connectivity Check tool built into the...

Citrix Hypervisor Security Update

Description of Problem An issue has been discovered in Citrix Hypervisor that, if exploited, could potentially allow an attacker on the management network to enumerate valid administrative account usernames. Note that this attack does not disclose the corresponding passwords and does grant not...

Citrix UPM Log Parser

Citrix UPM Log Parser v1.5 Created Date: Oct 8, 2009 Modified Date: Oct 4, 2016 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description Citrix UPM Log Parser has been designed to hel...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

UPM Policy - "Enable multi-session write back with Fslogix Profile Container" not working for local admins

Changes made in multiple sessions do not persist on logoff even after configuring "Enable multi-session write-back for FSLogix Profile Container" policy Note: The policy is available from Profile Management 2003 onwards...

Error: "Your logon has expired. Please log on again to continue." When Users Logon to StoreFront 1.2

After IT Administrators enable the ‘requireTokenConsistency’ parameter to ‘true ’ on StoreFront’s ‘store’ configuration file C:\inetpub\wwwroot\Citrix\Web.config users might not be able to access the resources. This feature is used to allow SmartAccess conditions to be passed from StoreFront...

Target device boot issue from PVS server - vDisk cannot be accessed (a).

When booting the target device from vDisk we get the following error on pre-boot screen: "vDisk cannot be accessed a."...

Unable to limit visibility of applications to specific user groups

Previously able to restrict apps visibility to specific users or user groups using the 'Limit Visibility' option through the app properties. Now all company's users can see all apps when logging to the Cloud Workspace...

Citrix ADC FIPS Compliance/Validation FAQ

General Overview 1. What are Federal Information Processing Standards FIPS? FIPS are standards and guidelines for federal computer systems that are developed by National Institute of Standards and Technology NIST in accordance with the Federal Information Security Management Act FISMA and approve...

Storefront 1912 - Unable to upgrade the sole SF server

While upgrading the StoreFront server from 1903 to 1912.CU1, we get below error " An error occurred during installation . Please ensure all the required prerequisites have been installed - Citrix storefront"...

Unable to access internal Websites with Android Secure Web using MAM SDK

On Android Secure Web with MAM SDK, accessing internal websites shows error 'ERREMPTYRESPONSE'. Further checking the logs, we see that Secure Web does not tunnel the connection to AG for internal websites. But for Legacy SDK, it works fine. Split Tunne - ON DNS suffixes - ADDED In the logs, we se...

How to Configure ICA Session Timeout Values for Access Gateway Enterprise Edition Sessions

This article describes how to configure different ICA session timeout values for the same ICA-published resource when Access Gateway Enterprise Edition is using secure gateway proxy mode. This involves creating an additional ICA listener on each XenApp server, modifying the terminal server settin...

Gateway: "Cannot connect to the Citrix XenApp Server. The Network is down."

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. The Network is down."...

Windows Media redirection fails on Citrix Workspace app for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempts to use Windows Media Redirection might fail even after choosing to be Allowed in theWindows...

Slow Response to the Client Requests when USIP Mode is Enabled on ADC

When using ADC inUse Source IP USIP mode, a slow response to the client requests is experienced. Servers had requests in surge queues that were not processed. Background The USIP mode enables the NetScaler appliance to communicate with the backend servers by using the original Client IP address a...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

Time Display on NetScaler Does Not Sync Using NTP

Time display on NetScaler does not sync using NTP...

SSL Renegotiation Process and Session Reuse on ADC Appliance

This article contains information about the SSL renegotiation and session reuse on a ADC appliance. SSL Renegotiation Process on a ADC Appliance The SSL renegotiation process is the new SSL handshake process over an established SSL connection. The SSL renegotiation process can establish another...

FAQ: Citrix Secure Hub for Mobile Devices and MicroVPN Technology

Citrix Endpoint Management, using technology formerly called XenMobile This article contains frequently asked questions about MicroVPN with XenMobile App or Enterprise editions and NetScaler Gateway deployments. Q: What are the recommended versions of components for MicroVPN? Q: What is MicroVPN?...

General Information on NetScaler SDX LOM

This article provides general information on Lights Out Management LOM on the NetScaler SDX appliance and also about how to configure the NetScaler SDX appliance, initial settings and commands to troubleshoot. Background All NetScaler SDX devices are shipped with a LOM. The LOM has a separate CPU...

Radius Challenge Response Timeout Between NetScaler Gateway and Radius Server

When using two-factor challenge/response authentication through RADIUS, the NetScaler Gateway imposes a session timeout for the RADIUS challenge/response dialogue. In case of SMS token code delivery, there might be long delays between the challenge displayed to the user and the actual submission ...

How to Create Custom Theme for Logon Page of NetScaler Gateway 10.1 and 10.5

This article describes how to create custom theme for logon page of NetScaler Gateway virtual server...

StoreFront Logon Error: "Incorrect user name or password"

Domain users are unable to logon to StoreFront and receive an error message: “Incorrect user name or password” with Event ID: 4625 and Failure Reason: “The user has not been granted the requested logon type at this machine”. The error can be seen on Citrix Receiver and on the StoreFront StoreWeb...

How to create message action to log to syslog in Citrix NetScaler

This article describes how to create a message action that can be bound to a responder or rewrite policy that logs to syslog in NetScaler...

Traffic Management Logout Functionality on NetScaler

This article covers the Traffic Management TM logout functionality on NetScaler which is added in 10.0 and 9.3.e releases. The TM logout functionality triggers AAA session logout on traffic action hit. NetScaler can be configured for "Initiate Logout" option in the TM traffic profile. The followi...

NetScaler Appliance System Limits

This article contains information about various system limits for a NetScaler appliance with NetScaler software release 13.1 installed on the appliance. LSN Entities and Bindings Base System Limits Base Networking Limits Load Balancing and Monitoring Limits Advanced Policy/Expression Limits Rewri...

Citrix Gateway Plug-in for Windows Security Update

Description of Problem Vulnerabilities have been identified in Citrix Gateway Plug-in for Windows that, if exploited, could result in a local user escalating their privilege level to SYSTEM. The vulnerabilities have the following identifiers: CVE-2020-8257 CVE-2020-8258 These vulnerabilities affe...

How to collect data for ADC Gateway VPN issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Full VPN...

Customize Logon Page for Each NetScaler Gateway Virtual Server and Redirect Users Based on Each FQDN

This article helps you customize a different logon page for each VPN virtual server hosted on NetScaler Gateway, and configure the NetScaler appliance to redirect users to the customized page based on the FQDN. Prerequisites The NetScaler Gateway must be licensed for the Responder feature to...

Error: "Socket Operation on Non-Socket" and "Error 1030" When Launching Apps and Desktop Through NetScaler Gateway

1030 error when launching apps and desktop through NetScaler Gateway. Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket" when launching apps through NetScaler Gateway...

Error: "Login exceeds maximum allowed users" on NetScaler Gateway

Users get the following error message when they try to log on through NetScaler Gateway: "Login exceeds maximum allowed users". Usually this issue appears after a firmware upgrade from NetScaler Gateway 9.x to NetScaler Gateway 10.5 and Universal Gateway License is allocated...