Workspace on Android Errors with Error Code 548

An error has occurred while connecting. Check your server address and data connection. Error Code 548...

The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

PVS Server Fails to Connect Farm: "An error occurred communicating with the server"

One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

Network Printers not getting mapped

Network Printers not getting mapped...

Block Older versions of workspace app for domain joined endpoint/Client machines.

This article will assist with the inquiry of is there a way to block certain older versions of Workspace App/Receiver from accessing a Citrix environment?...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

FAS - Logon error, one of the CAs is not trusted

FAS logon fails with an error "The username or password is incorrect". Events are logged on CA/FAS/VDA/Domain Controllers that one of the CAs is not trusted, usually after a CA Certificate is changed/renewed...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

Keyboard layout sync failures due to Microsoft API limitation

Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...

Azure Hosting Test connection shows invalid user name / password / Credentials

Unable to create new machine catalog Running the Test Connection fails with error "Invalid Credentials"...

Cannot Connect to Server ";40;STAxxxx" on Mac Client

Symptom 1: Cannot connect to server ";40;STA " when launch ICA session from mac client With VPN enabled, user can only access internal network and fail to launch ICA session. Without VPN enabled,user can access to external network and launch ICA Session successfully Symptom 2: "The SDK context...

Copy(CTRL+C) and Paste (CTRL+V) is not working on MAC when using Russian language

CopyCTRL+C and Paste CTRL+V is not working on MAC when using the Russian language...

Screen freezes and takes a few seconds to return to normal. apps also flicker when open

The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...

Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share

Microsoft Teams "Give/Request Control" option is not available from the VDI while having Screen Share...

Cloud ADM || How to Disable Auto-License in Cloud ADM

Navigate toCloud based ADM Account - subscriptions- auto licenses , ensure if it is disabled, else disable it and rediscover ADC instances to get the auto licenses turn off...

How to disconnect, logoff, or reconnect session via command line

This article is designed to describehow to disconnect, logoff or reconnect session via command line...

Responder policy not honored when binding to NetScaler Gateway with AAA_REQUEST type

A situation has arisen where certain responder policies intended for filtering whitelist users on Citrix Gateway fail to operate as expected...

CWA for iOS: Cannot verify this server's certificate

Starting with Citrix Workspace App version 20.9, adding an account on the Workspace app gives an error "Cannot verify this server's certificate: . The server might not be secure. To continue access, tap Setup and check "Ignore certificate warning"...

After VDA upgrade from 1912 to 2203 Apps are not launching

After VDA upgrade from 1912 to 2203, apps are not launching. Showing error "The Citrix server cannot currently process the request to launch this published application." A MetaFrameEvent is logged on the VDA "Ensure that the application is installed, and that the user has permission to launch it....

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

Applications in a StoreFront store fail to enumerate and launch. An SSL connection error is reported

After upgrading to SF 1912 CU2, the store fails to present apps, and the following info is seen in the event log: Event ID:0 An SSL connection could not be established: None of the SSL cipher suites offered TLSECDHERSAWITHAES128CBCSHA, TLSECDHERSAWITHAES256CBCSHA, TLSECDHERSAWITHAES128CBCSHA256,...

Unable to delete vDisks old versions on PVS 1912 LTSR

After merging versions of vDisk, unable to delete the old versions that were not in use anymore. The Delete option was grayed out. Following article: https://support.citrix.com/article/CTX215264 did not help...

Unable to access Storefront link using IP address

There is a requirement to access the Storefront URL using IP address. Accessing the URL as https:///Citrix/Storeweb throwserror "HTTP Error 404. The requested resource is not found." Accessing the URL using FQDN/baseURL as https://Storefront.domain.com/Citrix/Storeweb or...

Extended ICA connection interruption during NetScaler HA failover on Azure

Users are encountering extended ICA connection interruptions during NetScaler High Availability HA failover events within the Azure environment. The HA node pairs have been configured on Azure, with VPX serving as the Citrix Gateway for a Citrix Virtual Apps and Desktops CVAD environment. Upon...

Driver Disk for Microsemi smartpqi 2.1.24_046 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.24046 Issues resolved in thi...

How to insert a Cross-Origin Resource Sharing header - allowing access from external domains

Describe how toallow CORS - Access-Control-Allow-Origin Header with rewrite policy by insert the header response from Server and detail its implementation. What is it? 1. Cross-Origin Resource Sharingallows restricted resources e.g., fonts, JavaScript, etc. on a web page to be requested from...

Leaving non-persistent virtual machines of the provisioning scheme at the hypervisor is not allowed.

Unable to delete orphaned VMs by using Powershell from catalog which has already been removed via Powershell. When running command: Remove-ProvScheme The below error is seen: "Leaving the non-persistent virtual machines of the provisioning scheme 'provisioning scheme name' at the hypervisor is no...

How to upgrade Netscaler ADM as standalone or in HA

How to upgrade Netscaler ADM as standalone or in HA...

Certificate trust error after updating SSL server certificate from new Intermediate or Root CA.

After updating a server SSL certificate, users are receiving certificate error "You have not chosen to trust 'DigiCert Global Root G2', the issuer of the server's security certificate.", "NET::ERRCERTAUTHORITYINVALID" or other certificate trust error...

Radius server test connectivity fails : Error: '1812/udp' is not a valid Radius authentication port.

Radius server test connectivity failure. Error: "Either 'ServerIP' is not a valid Radius server, '1812/udp' is not a valid Radius authentication port or Radius client is not configured properly in the Radius server."...

Web Application Firewall is blocking a valid image upload

We have observed that files with signature numbers starting with "FFD8 FFE0" are allowed through the Web Application Firewall WAF, but files with signature numbers starting with "FFD8 FFE1" are getting blocked...

Spoofed IP Addresses for FQDN Based Tunneling

To understand the concept of Spoofed IP address in Split Tunnel of FQDN based tunneling...

Machines are powered off even the power management is set to the preset 'always on'

Power management of the DaaS for Azure machine catalog is set to "always on", But after disconnecting the session, the machine may be shut down...

[FAS]Fail to Launch Desktop after Clicking Desktop Icon with Error "Cannot Start *****"

User fail to launch desktop after clicking desktop icon with error "cannot start " In fas server event log, there is error ''S123 failed to issue a certificate for user upn''...

Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

Shortcuts to apps not seen in the start menu of the published desktop

Shortcuts are not visible in the published desktop or windows start menu even after the correct policies have been applied Enable Desktop shortcut...

How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.

Allow the capture of VPN Plug-In Citrix Secure Access debugging logs for 13.1 and higher builds...

Rotate the Citrix Cloud SAML signing certificate used by ADFS relying party trust

On ADFS server -- Click on Event Viewer -- Applications -- ADFS -- Admin -- search for the error log at the time-stamp you replicated the login. If you see the following error in the ADFS event logs: Error: "Encountered error during federation passive request. Additional Data Protocol Name: Saml...

How to Change the Maximum Segment Size on a NetScaler Appliance

This article describes how to change the Maximum Segment Size MSS for all sourced packets from a NetScaler appliance. Requirements Command line access to the NetScaler appliance through the console or a Secure Shell SSH client General knowledge of the NetScaler Command Line Interface CLI and UNIX...

How to Change NSIP of VPX Instance in SDX

Thisarticle explains how to modify the NSIP on a SDX VPX instance. Background User has already provisioned a VPX instance with NSIP on SDX and later decides to change the NSIP of the instance. To do this, the user had chosen “config ns” utility on instance and successfully modified and verified...

[NetScaler] Service State doesn't sync to Secondary node in HA setup

When you build NetScaler HA pair with VPX on SDX platform. You may observe the issue that Primary doesn't sync service UP/DOWN events to Secondary node. The issue can impact SDX platforms:SDX 8900, SDX 15000, SDX 15000-50G, SDX 26000, and SDX 26000-50S...

Citrix Licensing server vulnerability TLSv1.0/1.1 on CitrixWebServicesforLicensing

When running Qualis security report, it reports the following error : The CitrixWebServicesforLicensing TLSv1.0/1.1 vulnerbility on our Citrix Licensing server. An attacker can exploit cryptographic flaws to conduct man-in-the-middle type attacks or to decryption communications...

UPM Profile Gets Corrupt If Users With Same SAM Account Name In Different Domains Login

UPM profile gets corrupt if users with same SAM Account name in different domains login to the same VDA. Issue is seen with 1912 LTSR CU5 and above and 2203 LTSR CU1 and above. USER1.DomainA.com logson a VDA and then User1.DomainB.com logs on the same VDA then the local profile of user1.Domain A...

Citrix Hypervisor 8.2 Cumulative Update 1 - Base Installation ISO - updated June 2023

We have reissued the base installation ISO for Citrix Hypervisor 8.2 Cumulative Update 1 and refreshed its content to enable customers to install Citrix Hypervisor 8.2 Cumulative Update 1 on certain Intel® Xeon® 84xx/64xx/54xx/44xx/34xx Sapphire Rapids systems. For more information, see theHardwa...

Citrix Hypervisor Installation Fails: "This host does not appear to have any hard disks"

During CH8.2CU1 installation onSuperServer 210GP-DNR with local NVMe RAID1 configurated, local disks can not be found when selecting disk for vm data:...

How to restrict specific source ip address to access virtual ip address

How to restrict specific Client IP address to access Load Balancing Virtual Server...

DNS Resolution fails due to Negative Caching

Steps to reproduce this issue: 1. Administrator added an authoritative name server A on Netscaler to resolveStoreFront LB's VIP. 2. Becasue name server A didn't have address record for Storefront LB fqdn, so DNS resolution failed. 3. Then administrator changed to another authoritative name...