Vulnerability in Citrix Broadcast Server could result in SQL injection

Description of Problem A vulnerability has been identified in the Web-based management interface of Citrix Broadcast Server, a component of the Citrix Application Gateway, that could result in arbitrary SQL query execution. This vulnerability affects the following products: • Citrix Application...

Secure Mail Test Tool

Citrix Endpoint Management, using technology formerly called XenMobile Introduction Secure Mail Test Toolis designed to help troubleshoot the ActiveSync servers for their readiness to be deployed with XenMobile environment. This tool can be used specifically for ensuring the proper functioning of...

Citrix Diagnostics Toolkit - 64bit Edition

Citrix Diagnostic Toolkit x64 – C.D.T Citrix Diagnostic Toolkit x64 – C.D.T| Description| Important Notes about This Release ---|---|--- Citrix Tools Included| Prerequisites| Why does C.D.T. use an Installer Installing C.D.T.| Start Menu Integration| Tracing Options and Setup XenApp Tracing Optio...

LBDiag - XenApp Load Balancing Diagnostic Tool

LBDiag Created Date: March 17, 2010 Updated Date: March 23, 2012 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Cloud Connector Connectivity Check Utility

NOTE: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Deprecated - Jan 21, 2025 The Citrix Cloud Connector Connectivity Check Utility has been replaced by the Connectivity Check tool built into the...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

How to Configure ICA Session Timeout Values for Access Gateway Enterprise Edition Sessions

This article describes how to configure different ICA session timeout values for the same ICA-published resource when Access Gateway Enterprise Edition is using secure gateway proxy mode. This involves creating an additional ICA listener on each XenApp server, modifying the terminal server settin...

Slow Response to the Client Requests when USIP Mode is Enabled on ADC

When using ADC inUse Source IP USIP mode, a slow response to the client requests is experienced. Servers had requests in surge queues that were not processed. Background The USIP mode enables the NetScaler appliance to communicate with the backend servers by using the original Client IP address a...

How to Configure RDP Profile on NetScaler Gateway

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Error: "Login exceeds maximum allowed users" on NetScaler Gateway

Users get the following error message when they try to log on through NetScaler Gateway: "Login exceeds maximum allowed users". Usually this issue appears after a firmware upgrade from NetScaler Gateway 9.x to NetScaler Gateway 10.5 and Universal Gateway License is allocated...

How DNS(Domain Name System) works with GSLB feature on NetScaler

The Domain Name SystemDNS system is considered as a distributed database which uses the Client/Server architecture. Name Servers are the servers in the architecture, and the resolvers are the clients that are typically library routines installed on an operating system that create and send queries...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

Selection of Accounts with more than one Store in Workspace App is not getting retained

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If you select All accounts from the UI of the CWA for Windows for version 1909 or higher, the...

Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

Workspace App has been configured with the option "Show Applications in Start Menu" and published apps appear on the start menu. When an application is removed from being assigned to a user, its shortcut still shows up on the users start menu...

Workspace App for Windows 1912 LTSR - Second icon displays in the system tray

Second icon displays in the system tray and unable to open the Workspace App using the second icon...

Troubleshooting Automated Configuration for Citrix Virtual Apps and Desktops

The Automated Configuration Tool is designed to migrate configurations such as policies, applications, machine catalogs, and others for the following use cases: Virtual Apps and Desktop from one or more On-Premises sites to the Citrix DaaS hosted on Citrix Cloud Migration between different Cloud...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

App Layering - Throttling in Azure / Server Busy

Understanding what to do when encountering throttling limits in Azure when using App Layering...

How to Install and Configure License server VPX on Hypervisor

Note: Citrix Hypervisor formerly XenServer...

Unable to establish VPN Connection with Citrix SSO app [Certificate based Auth] for Android Enterprise

This article has information regarding the Certificate Alias field in the Android Enterprise Managed Configuration for Citrix SSO app using Certificate based authentication...

Citrix Interoperability Validation

Microsoft Product Updates Microsoft Security Patch Validation Reports 2025| 2024| 2023 ---|---|--- January| January| January February| February| February March| March| March April| April| April May| May| May | June| June | July| July | August| August | September| September | October| October |...

Server VDA suddenly goes to unregistered state with error: The Security Support Provider Interface (SSPI) negotiation failed.

Studio shows as unregistered. Ping works fine. VDA registration health check tool passes all the tests. Error: Exception System.ComponentModel.Win32Exception 0x80004005: The Security Support Provider Interface SSPI negotiation failed...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

How to force Self Service to Refresh Start Menu Apps / Desktop Shortcuts on logon

Allow the users to have the latest Apps upon logon and not having to wait for a timed Refresh to occur...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

Changing the Service startup timeout (ServicesPipeTimeout) in Windows

If a service doesn't start within a set amount of time, Windows will kill it and put an error in the System event log. You might decide that you need to extend the service startup timeout. Or, if your services are complaining about a startup timeout too quickly, you might decide you need to check...

Citrix ADC: TLS 1.3 is not working if enabled through SSL profile

ADC: TLS 1.3 is not working if enabled through SSL profile. When enabled on vserver SSL parameters it works...

Outlook Search Indexing Fails on Windows Server 2019 VDA

When setting up a Windows Server 2019 virtual machine with Multi session VDA 1912, Outlook Search Indexing is not function properly. In this scenario, User Profile Management functions as expected, and the OutlookOST and OutlookSearchIndex VHDX disks are properly mounted when user signed in...

Citrix App Layering - Error while trying to import layers

While trying to import layers, App Layering console displays an error: "An unexpected exception occurred. If this problem continues, contact Technical Support and provide them with the details of this exception". Looking at the ELM Web logs, we might see the below errors: ERROR 2832HandlerHelper:...

Logon/Logoff Issues with Citrix Profile Management and Opportunistic Locks (OpLocks)

Slow Logon's Slow Logoff's Sessions never logoff until the Lock is removed Sessions never logon until the Lock is removed Temporary Profiles...

UPM doesn't work randomly after VDA is rebooted

Intermittently UPM profile does not load, if user login immediately after the reboot...

Unable to launch virtual application/desktop using Workspace app for HTML5

When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...

Refresh of WEM agent in admin console fails with error "Some of the requested actions may not have been executed properly"

When attempting to refresh the agents in any way or otherwise perform actions against an agent in the Administration node of the WEM Admin Console, the following message is seen in the bottom right corner: "Some of the requested actions may not have been executed properly." The WEM Agents being...

Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops

Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...

Citrix XenApp Licenses have been Renamed to Citrix Virtual Apps

Citrix XenAppLicenses have been Renamed to​Citrix Virtual Apps Name Change from XenApp to Citrix Virtual Apps Citrix Virtual Apps is the new name for XenApp beginning with the XenApp 7 release. The new name is reflected in all product licenses as well as all licensing-related pages and tools onMy...

Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...

SCOM - EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...

Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Compositing Engine machine stuck with error "Lifetime validation failed. The token is expired"

Offload compositing getting stuck with error "Lifetime validation failed. The token is expired" and the compositing engine machine gets deleted after 20 mins. ELM fails with error: The compositing engine failed to initialize after "00:20:00". Screenshot:...

How to install Citrix Workspace app on Android phones and tablets

This article is intended for Citrix administrators and technical teams only. This article describes how to install Citrix Workspace app formerly Citrix Receiver on Android phones and tablets. Background : With Citrix Workspace app for the Android phones and tablets, you can access any Citrix...

Server Host to Client URL Content Redirection and Validation

When using Host to Client URL Redirectiona specific URL may fail to open on the client as expected and instead open on the VDA. Other URL links will succeed in redirecting properly...

Collect a complete memory dump on a MCS (non-persistent) machine on XenServer (Citrix Hypervisor)

This article outlines the steps to collect complete memory dump on a MCS non-persistent machine on XenServer Citrix Hypervisor. Often we are not able to get the memory dump in instances where MCS provisioned VDAs show behaviors like unresponsiveness/hang. The reason being the machine fails to sav...

How to locate and download Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...

Windows 10 v2004, 20H2, 21H1, 21H2 & 22H2 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel 'May 2020 update' v2004 in May 2020,'October 2020 update'20H2 in October 2020, 'May 2021 update' 21H1 in May 2021, 'November 2021 update' 21H2 and '2022...

How to configure NetScaler Gateway in an IPv6 environment.

Customer needs to migrate the NetScaler gateway environment to an IPv6 based networking environment...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

Citrix ADC GSLB MEP vs Monitors

What is a GSLB Service? A GSLB service is usually a representation of a load balancing or content switching virtual server, although it can represent any type of virtual server or 3rd party load balancer. The GSLB service identifies the service’s IP address, port number, and service type, and...