Users show as Anonymous in XenMobile Server

Users are listed as 'Anonymous' inXenMobile Server after moving their Active Directory Security Group to a new OU...

XenMobile Policy State Pending or Failed for iOS Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to iOS policy deployment failures and also provide additional information on settings up XenMobile server with right values...

Error: "You have not chosen to trust...'' When Launching Applications Using Citrix Receiver Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users may receive the following error when launching an application with Receiver for Windows 4.7,...

SCOM "StoreFront Store Service Probe Status" failure on credentials

When the store is configured with “Trusted Domains Only”, alerts may be logged in the Operation manager console stating that the Storefront Store Service Probe failed withError description: "Could not get credentials" More information can be obtain about the authentication attempt by enabling...

Frequently Asked Questions During NetScaler MAS Troubleshooting

Citrix ADM, formerly NetScaler MAS The following section lists some of the frequently asked questions during diagnosis and troubleshooting of NetScaler MAS issues: How to verify the NetScaler MAS build version using CLI and support file? How does MAS fetch all the dashboard related data from...

Power Managed Server VDA's does not receive shutdown request

Randomly some of the Power Managed Server VDA's receive a shutdown request approximately 20 mins after the scheduled reboot and do not power on automatically and remain Turned Off. Scout logs detect the following: Some Power Actions are marked as failures by Broker possibly because VDAs are not...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...

Troubleshooting XenCenter Proxy Authentication Issues

XenCenter does not connect to a proxy server One common problem with using a proxy server is that the client XenCenter can’t connect to it. You may receive the following error when trying to connect to a XenServer host after configuring to use a proxy server in XenCenter: You may also receive the...

How Do I Configure Cloud Connector to Support a Web Proxy

The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...

"The specified schema name \"dbo\" either does not exist" error when upgrading

Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...

XenMobile Server - Identity credential certificates (PKI) do not auto renew

MSCA Certificates can be set to expire on a certain interval, after hitting the XMS renewal policy default 30 days before expiration. User Certificates PKI are not renewing, leaving expired certificates on devices...

Configure post-authentication Endpoint Analysis scan as factor in Citrix ADC nFactor auth

For detailed information refer to Citrix Documentation -Configure post-authentication Endpoint Analysis scan as a factor in Citrix ADC nFactor authentication...

Error: “Connection to PVS Soap Server Failed” While SCOM Management Server Tries To Communicate with PVS Servers

Getting the following error when running: Check Requirements and Configuration for Citrix MPPVS: On PVS server search for below logs: C:\ProgramData\Citrix\Provisioning Services MP Agent\mppvsagt.log says “Security Support Provider Interface SSPI authentication failed” On Event viewer seeing logs...

How to Configure Multiple License Types within a Single XenApp and XenDesktop Site

A XenApp and XenDesktop license specifies 3 things: Product, Edition, and Model. Previously, each XenApp and XenDesktop site could only consume one type of license product and model at a time. The 7.14 release of XenApp and XenDesktop now includes support for multiple license products and models...

Microsoft Visual C redistributable fails to install during VDA installation

While installing VDA in a platform layer. The VDA has MS VC redistributable pre-reqs and the pre-reqs were failing to install...

How to Generate Tech support bundle for Citrix ADM from CLI

The articles describes how to generate the technical support bundle of Citrix ADM...

Secure Mail : Error Processing STA Ticket. Bad Request, Cannot Connect to Company Network

Cannot connect to company network and Error Processing STA Ticket. Bad Request. Seems to be happening when entering passcode. NetScalers went down due to network trouble between datacenters...

How to check Deadlocks in SQL DB and Delete historical data

When you see deadlocks, run the following query to see the deadlocks. Then, a database administrator or Microsoft SQL team can confirm the information...

XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

A solution for the problem that lock screen background image does not appear on Win 10 when Windows Receiver is Installed

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The lock screen background image does not appear when Windows Receiver is Installedon some Win 10...

PVS XDSW "Cannot connect to the Hypervisor, object reference not set as an Instance"

When running XDSW, customer encountered generic error "Cannot connect to the Hypervisor, object reference not set as an Instance" This error was encountered just at the stage when the expected screen would be template selection...

Custom 32-Bit Cursors appear with a black box around them using HDX 3D Pro VDA 7.15

When connecting to an HDX3D Pro Desktop VDA from a client running Receiver for Linux, a black box will surround some custom cursors in applications such as Adobe Photoshop...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

XenMobile Rest API

XenMobile provides an extensive REST API that can be leveraged to extract data and provide it for business needs. This feature provides customers with the facility of calling XenMobile services using REST API. Instead of using XenMobile console, customers can call exposed services by using any RE...

Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...

Bnistack error 85 - IOS Socket UNAVAILABLE - not counting retry

Target Devices actively connected to Provisioning Services suddenly exhibit severe performance issues such as: Target completely hangs Performance is extremely slow Number of retries increases dramatically Atthe same time the following error is found in the Event Logs inside the Target Device:...

Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Helpful SR CLI commands

Probe the SR: xe sr-probe type=lvmohba device-config:device=/dev/disk/by-id/scsi- xe sr-probe type=lvmoiscsi device-config:target= device-config:targetIQN= xe sr-probe type=nfs device-config:server= device-config:serverpath=/path/to/export Introduce the existing SR to XenServer: xe sr-introduce...

Concepts, Entities and Terms used for nFactor Authentication through NetScaler

nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...

Draft folder emails in Secure Mail not syncing with MS Exchange

Q: Users create drafts in Secure Mail but these do not get synced with MS Exchange and viewable in Outlook. After repeated attempts to amend and save the draft it will be deleted without being synced. Is this a known issue? A: With regard to the Draft folder syncing, there are limitation regardin...

"This account is already added. Please select another account to add or press the close button" While Configuring Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When customer attempts to configure Receiver, he gets an error: This account is already added. Pleas...

OSPF is not advertising SDWAN routes to connected Router

OSPF configured on SDWAN 1K. OSPF is up between the MCN and next hop router. All of the virtual paths are up, but the MCN not advertising SDWAN routes into OSPF...

Elastic layer not available, "no elastic layer assignments were specified"

After publishing an image with Elastic Layering enabled, when you try to connect to a session host, the layer doesn't show up and you get an error in the Application Log in Windows: "no elastic layer assignments were specified"...

Create non-persistent vm on XenServer

You can create a non-persistent XenServer VM by setting the VDI param to on-boot=reset VM will reset to original state after each reboot...

How to configure PowerShell SDK and execute commands remotely in XenApp/XenDesktop 7.x

To configure PowerShell SDK to execute PowerShell commands remotely in XenApp/XenDesktop 7.x...

How to Hide a Store from Being Listed During Discovery with Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information To stop a Store from being listed during the Discovery process with Receiver change the properties of th...

Change of Expired LDAP Password on NetScaler During Log On Fails Intermittently

Changing the expired LDAP password at the time of user login via NetScaler Gateway due to password-expiry may fail and demonstrate itself on the login page as: "Incorrect credentials. Try again." or "Cannot connect. Try connecting again." ifEnhanced Authentication Feedback is enabled: At the time...

How to Remove and Replace a NetScaler in High Availability (HA) Pair Setup

This article helps you address RMA replacements and includes instruction on how to backup configurations, upgrade or downgrade shipped software version, and setup of RPC password on NetScaler. Before you Begin Label all interfaces/cables prior to swap Requirements A Windows client or server with...

Visual Studio crashing desktop after last OS update

When you install Visual Studio 2010 or 2012, Visual Studio also installs the .NET 4 components it needs in the Application layer. If you update the .NET 4 components in the Visual Studio layer and do not also update them in the Operating System layer, there is a mismatch in the .NET files, which...

Unifiltr EventID 3: Unidesk denied an attempt to rename a directory

Your software may report an error attempting to rename a directory, you may receive an error trying to move a folder to the Recycle Bin, and you may see an error in the Windows System event log on an IM that looks like this: Log Name: System Source: unifltr Date: 10/23/2013 9:58:30 PM Event ID: 3...

Using a Trusted Certificate for the Unidesk Management Console

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Using Task Scheduler to automate the collection of CDF traces

It gets difficult at times when we need to capture CDF traces for a specific period of time. We have different tools like CDF Control, Scout and CDF Monitor, however it requires manual intervention to start and stop the traces and yet there are chances that the traces might get over-written if yo...

Users unable to see the pinned taskbar icons with UPM profile

Users unable to open an application from the pinned taskbar icons...

Remove Beginning Section of URL Using Rewrite Policy

Customer is looking for a way to remove a specific section of a URL at the beginning of the path...

How to change control domain memory using XenCenter in XenServer 7.1 and higher?

This article describes the method to change the amount of memory allocated to the Control Domain using XenCenter...

PVS 7.13: XenServer PVS-Accelerator Cache Storage Considerations

Note: This feature is only available in XenServer 7.1 and PVS 7.13 or later. PVS-Accelerator provides two cache modes: Memory only , in the Control Domain Dom0 Memory. When selecting Memory only, the feature will use up to the specified cache size in the Dom0 memory. This option is only available...

PVS Accelerator: How to Check PVS-Accelerator Cache Status?

This article describes the method to check and monitor XenServer PVS-Accelerator status...

How to configure SAML Authentication-Test Configuration

A test page is available to help test that SAML authentication is working and configured correctly. This page bypasses any Storefront components and only verifies the SAML authentication...