5317 matches found
How to migrate Citrix Licensing Server component
1. Migrating Citrix Licensing Server component from one server to another server 2. Updating Citrix products to use the new licensing server without any production impact...
Citrix Cloud Connector Upgrade Waiting on .NET 4.7.2 Prerequisite
Navigate to Add/remove programs If you see the Connector version with anything less than version 6.8.0 The installer logs for the connector will be in the following locations: C:\ProgramData\Citrix\WorkspaceCloud\InstallLogs C:\Windows\Temp\CitrixLogs\CloudServicesSetup You may see an error relat...
Limitation of 256 characters only for TUNNEL_EXCLUDE_DOMAINS client property
When we try to add TUNNELEXCLUDEDOMAINS client property, it limits only for 256 characters. Due to which we cannot add extra domains apart from default ones. Default list:...
NetScaler MAS /var/ space being filled up by postgresql logs
The following SNMP Trap maybe received: MAS NC: High System Disk Usage This trap is sent when the Disk utilization goes high. System Disk Usage and Disk Usage High: 80% will show specific failure information: 80% Severity: MinorSNMPVersion = 2notify = .1.3.6.1.4.1.5951.7.1.2.35Node =...
Citrix SDWAN High Availability FAQ
Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...
The Number of vCPUs Assigned To A Guest Causes VIFs To Go Offline
Increasing the number of vCPUs assigned to a VM will reduce the number of available. For instance 10 vCPUs will have 7 active VIFs but 12 vCPUs will only allow 6 active VIFs...
How to configure NetScaler Gateway in an IPv6 environment.
Customer needs to migrate the NetScaler gateway environment to an IPv6 based networking environment...
Authentication login Issues with IOS device - error "CAMAuthManErrorCodeProtocol"
Customer receives an error "CAMAuthManErrorCodeProtocol" when he tried to login to his storefront server from the outside of hsi company...
NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 2000 Standard and Premium Edition
Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 2000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...
Citrix ADC GSLB MEP vs Monitors
What is a GSLB Service? A GSLB service is usually a representation of a load balancing or content switching virtual server, although it can represent any type of virtual server or 3rd party load balancer. The GSLB service identifies the service’s IP address, port number, and service type, and...
Unable to attach from Citrix Files/Quick Edit into Secure Mail
Facing an issue where you open a number of different file types in Citrix Files/Quick Edit and select "Open In" and select "Copy to Secure Mail" and you receive a "Unable to attach file" error in Secure Mail...
Workspace Web: Managing Folder Permissions
Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...
Citrix Hypervisor Export Running VM - Export snapshot to file through CLI
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Red X appears under Synchronization State for WEM Agents
After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...
Endpoint Management 10.9.0.12 - Profile installation failed, MDM Payroll error
Unable to enroll DEP devices, failing while the 2nd profile installation with an error: "the new mdm payload doesn't match the old payload"...
NetScaler ADC Firmware Release Cycle
NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...
Troubleshooting guide for Application and System Hang and Crash Scenarios
This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...
How to Enable SSL on Cloud Connectors to Secure XML Traffic
This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...
Session becomes unresponsive and application window is totally black after starting published AutoDesk Revit
Once user launches the published AutoDesk Revit, the previously launched application windows will hang and become totally black. All applications are locked in taskbar...
iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13
After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...
First Time Set up - MAM enrollment is failing in Citrix Endpoint Management
This scenario is for new cloud set up where new MAM enrollment is failing and user will get "Access to company network is denied". While browsing NSG URL and after providing credential if you do not get "HTTP Status 404 - Not Found" page but instead we get "Secure Connection Failed" error message...
The Citrix Profile Management service failed to start when PathToLogFile parameter is set to a remote machine
Citrix Profile Management is not operating on the VDA because the Citrix Profile Management service failed to start in a timely fashion. This occurs when the “Path to log file” Profile Management policy or PathToLogFile parameter has been set to a remote machine UNC path. The event logs may inclu...
Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...
Citrix Director error "403 Forbidden : access is denied"
When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...
VirtualApps 7.15: How to publish applications, saved in a network share
How to publish applications, saved in a network share...
Mouse not steady in the desktop with relative mouse enabled
Users start a 3-D design application which needs to enable relative mouse in the published Win7 desktop. Unfortunately they found that after relative mouse enabled, the mouse is not steady when attempting to click the icons or buttons in the desktop, and it's flickering within a small range...
Replace Citrix Licensing Certificate once expired
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Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...
PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies
If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...
Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance
Error: NetScaler MAS database requires maintenance...
ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE
ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...
Path is DEAD between Branch SDWAN devices
Virtual Path is showing DEAD between the Branch SDWAN devices after adding a device as Secondary MCN and pushed the configuration. You will see the following highlighted message getting incremented in SDWANDiagnostic logs : Command: dropcounts Index Count File Name Function Name Line Reason text...
UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops
With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...
Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront
This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...
How to collect Receiver for Android Logs
Different ways of collecting Receiver logs from Android Device...
Unable to launch the published application.
Unable to launch the published application. The progress window shows the Welcome screen, applying group policies, Citrix Profile management etc and then disappears. No time out or failing errors on the VDA found...
Receiver IOS 7.5 - Error launching apps using Citrix receiver 'operation hdxhdk error domain session error 8''
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to launch published apps with RfiOS 7.5.6 .Issue on users using Ipad or iphones...
Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install
When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...
Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?
You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...
No active policy is found in Secondary authentication cascade Please contact your administrator.
With basic authentication on Citrix NetScaler Gateway or AAA, authentication fails for the client with the error: "No active policy is found in Secondary authentication cascade Please contact your administrator". In some firmware versions such as 10.5, the error seen may be: "Please contact your...
How to enable "Drop Invalid HTTP Requests" from default HTTP Parameters
This article provides instructions onHow to enable "Drop Invalid HTTP Requests" from default HTTP Parameters...
How to Customize NetScaler SD-WAN Virtual Path Traffic Classes
This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...
How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?
Enable IPsec between SD-WAN and third party appliances...
WEM 4.5 - Users are not Getting Desktop Icons Assigned from WEM
Users are not getting Desktop icons assigned from WEM. Icons should be copied to the user's Desktop from a shared folder as per Action/Assignment configured from WEM server...
XenDesktop Setup Wizard fails with error (UUID_INVALID)
When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...
XenServer - Failed to Attach Local Storage
Failed to attach local storage...
Citrix Provisioning 7.x Data Collection
Note This Document covers Citrix Provisioning, formerly Provisioning Services,data Collection ONLY. Links Wireshark -https://www.wireshark.org Enable Promiscuous Mode – http://support.citrix.com/article/CTX139171 Citrix Telemetry Service - https://docs.citrix.com/en-us/provisioning/1912-...
PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The service did not respond to start or control request in a timely fashion. (0x41d)"
While running the Configuration wizard it fails to start the network service. Event viewer shows that the soap service has terminated. Soap service is in stopped state and is not able to start the service. PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The...
HDX session stops responding when using two-finger scroll on a touchpad
Citrix HDX session may stop responding and hang when using the two-finger scroll on a touchpad. This was observed in certain machines running Windows 8 or 10 with Receiver 4.10 or higher...