VPX running on KVM platforms with virtio NICs might report TX stall when operating in single PE mode

VPX running on KVM platforms with virtio NICs might report TX stall when operating in single PE mode. The following conditions must be met to hit this issue. 1 VPX hosted on KVM 2 Version: 13.1-45.x or later 3 2vCPU single PE 4 When the packet takes more than 4 sec to get transferred...

Webcam redirection in double hop is not working

Webcam is not working anymore in a double hop scenario. If the first hop VDA is 1912CU3 webcam redirects fine. However if first hop VDA is CVAD 1912 CU8 VDA then webcam redirection fails. With https://webcamtests.com/ when clicking on "Test my cam" an error is seen. "Your webcam is being used or...

How to modify knowledge-based question on Netscaler Gateway

This article illustrates how to modify the KB Knowledge-based question on Netscaler Gateway...

"The given key was not present in the dictionary" error when adding machine to machine catalog

"The given key was not present in the dictionary" error occurs when adding a machine to the machine catalog using the same name with that of a deleted VM. ---------------------------------------------------------------------------------------------- StudioErrorId : ExceptionThrown Reason :...

Error: Provisioning Scheme already has another task running in PowerShell

NOTE : This article contains information about removing virtual machines in bulk directly from PowerShell Removing multiple virtual machines at a time can be done using Remove-ProvVM but if not done with the correct syntax, it will generate errors indicating that the provisioning scheme already h...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

How to identify VRID Conflicts.

Explain VRID conflicts and how to identify them...

User not able to find sign in option inside Workspace app post signing out

After signing in once and signs out in Citrix Workspace App for Windows , no sign in option is available. The only options that can be seen in the settings are "refresh app" and "accounts"...

How to migrate to new vcenter host connection

Change Citrix to the new vCenter server...

Unable to create or update machine catalog in AWS Availability Zones of ap-southeast-2

Citrix Virtual Apps and Desktops 1912 fails to create\update machine catalog in AWS Availability Zones of ap-southeast-2 Create\Update machine catalog task fails in Availability Zone B with the below exception, but works fine for Availability Zone A and C. Error Id: XDDS:766A4A96 A volume service...

Citrix Director Trends>Network page shows "Refused to connect" after integration with ADM

"Refused to connect" message is seen on the Citrix Director TrendsNetwork page after integrating with Citrix Application Delivery Management...

How to Change the Primary Management Interface on XenServer with XSConsole

This article describes how to use XSConsole to update the Management Interface...

How to Import OVF Package to XenServer

This article describes how to import OVF package into XenServer. You can use the Citrix® XenServer Conversion Manager to convert hundreds of virtual machines to XenServer. It saves time and storage by converting a virtual machine directly to XenServer unattended.You can also create a virtual...

Error launching application in DAAS "The resource is unavailable currently"

All applications in a particular Delivery Group\Catalog fail to launch . Applications in other Delivery Groups have no issue launching . With CWA the error seen is "The resource is unavailable currently" With HTML5 client this error is seen "ICA retrieved successfully, connecting..."...

Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa. In theevent viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed...

VDI not Available

“The VDI is not available” message is displayed in XenCenter after attempting to start a Virtual Machine VM. Background The additional details of “VDI is not available” error are not displayed. This article describes the error messages, the reasons for VDI not available error message, extract fro...

How to Collect Process Explorer log

Collect Process Explorer log...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

XenServer can't sync time from Windows domain controller

This article provides instruction to synchronize XenServer system time with Windows domain controller/NTP Server...

Duplicate Basedisk present in storage after MCS upgrade process completes

Virtual disk storage repositoryis filling up unexpectedly Duplicate Base Disk volumes will be present in storage repositories...

NetScaler SSL Certificates missing after upgrading Secondary Node

NetScaler SSL Certificates missing after upgrading Secondary Node...

Add and remove accounts buttons disappeared on Citrix Workspace app for Windows

Add and Remove Accounts buttons disappeared on Citrix Workspace app for Windows...

Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server

If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...

How to Change Desktop Icon for One Delivery Group

Modify the display icon for published desktop to use customized icons and/or point to use any existing icons...

SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"

After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...

How to optimize paging file configuration for PVS targets (Multi-session Server OS)

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How to auto execute shell command at a regular time every day using crontab

This article outlines the method to schedule a shell command at a regular time every day using crontab in an ADC...

How to backup NetScaler appliance via Command Line or GUI interface

This article describes how to backup NetScaler appliance via command line or GUI interface...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

Network Printers not getting mapped

Network Printers not getting mapped...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

How to disable Receiver for HTML5 in Cloud?

How to disable Receiver for HTML5 in Cloud?...

Citrix FAS Server registration failure with Citrix cloud

FAS Server fails to register with the Citrix Cloud. Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. --- System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. --- System.IO.IOException: Unable to read da...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

FAS - Logon error, one of the CAs is not trusted

FAS logon fails with an error "The username or password is incorrect". Events are logged on CA/FAS/VDA/Domain Controllers that one of the CAs is not trusted, usually after a CA Certificate is changed/renewed...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

How to access http://director/Citrix/Monitor/OData/v3 in HTTPS

Accessinghttp://director/Citrix/Monitor/OData/v3 in HTTPS...

How to check the port connectivity between NetScaler and VDA server

This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...

Screen freezes and takes a few seconds to return to normal. apps also flicker when open

The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...

Copy(CTRL+C) and Paste (CTRL+V) is not working on MAC when using Russian language

CopyCTRL+C and Paste CTRL+V is not working on MAC when using the Russian language...

Prompt for username and password when accessing the published App or Desktop

Prompt for username and password when accessing the published App or Desktop on VDA...

Session Prelaunch Is Not Working

Prelaunch is enabled on the delivery group. Users are authorized for Prelaunch is not working...

Redirecting and amending port to URL : https://URL and http://URL to https://URL:8443

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How to get Odata to work on Https or on port 443 after binding a certificate.

When trying to fetch the Odata API on 443 and it is getting error : HTTP 404 Page not found. Or If the address using which the Odata API is fetched is in HTTP and unable to change it to HTTPS after binding the certificate...

How to manually upgrade jQuery version on Citrix NetScaler.

How to manually upgrade jQuery version on Citrix NetScaler. ONLY WHEN ABSOLUTELY NECESSARY, THIS IS AT YOUR OWN RISK...

App Layering - Unable to publish the image - disk space is full

App Layering - Unable to publish the images with a disk space is full error message. Error: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...