Citrix Receiver Does Not Respond When Opening Applications to XenApp Servers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When opening applications to XenApp servers, there is no response at the Launching… prompt, as shown...

Error Accessing Citrix Environment Using StoreFront 2.x and HTML5 Receiver 1.3 on Chrome v40 and Later

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users get error when accessing Citrix environment using StoreFront 2.x and HTML5 Receiver 1.3 on...

How to implement the OverrideIcaClientname feature for StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to implement the OverrideIcaClientname feature for StoreFront 1.2 Receiver...

Citrix Receiver HDX Engine has stoped working after upgrading from Citrix Receiver 4.3.100 to 4.9 only for Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. On a Ubuntu 16.0.4 Linux VDA 7.15, when open opening a Desktop, we receive the error message "Citrix...

Citrix license files shows a warning symbol on the SA date in the Licensing tab on Studio

The Subscription advantage date for a license shows a warning symbol-...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

Microsoft Edge using MDX microVPN to connect to Citrix Gateway is seen to redirect many times unexpectedly

When using Microsoft Edge, you may experience random loading of Bookmarked websites, previously visited websites or other unexpected browser redirects HTTP 302, to websites which the user has not chosen to load at the time. Other errors found on closer log examination may appear similar to the...

Unable to access StoreFront URL, error “can’t reach this page”

• In this scenario, the customer just built a test site running Virtual Apps 1912CU1 • He built one DDC, 2 StoreFront servers, and aleady created a Site and a StoreFront Store • When attempting to access the StoreFront URL, he gets an error saying “can’t reach this page” • Using the StoreFront...

Setting automatic reboots when updating the Citrix VM Tools for Windows

When updating your Citrix VM Tools for Windows through Windows Update, multiple VM reboots can sometimes be required to complete the update. If all reboots are not completed, you might temporarily lose your static IP configuration. You can set a registry key that specifies the maximum number of...

Hotfix XS82E006 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Nov 03, 2020...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Cannot Complete Your Request Error only occurs to certain users connecting from ADC with Azure MFA over to Storefront

Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. On the Storefront Server we see the following Event: Log Name: Citrix Delivery...

ADM - Failed to allocate requested capacity for MPX/SDX or VPX to create in SDX

When multiple pool of licenses Bandwidth/instance are purchased at different points in time, the Service agreement SA date and expiration date are different, causing each pool of licenses to be recognized as separate on Citrix ADM, instead of one combined pool of licenses. This sometimes may caus...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Updates to XenServer VM Tools for Windows - For XenServer and Citrix Hypervisor

Who Should Read This Article? This information is for customers using all supported version of XenServer and Citrix Hypervisor who have the XenServer VM Tools formerly Citrix VM Tools for Windows installed on their Windows VMs. Latest version The following version of XenServer VM Tools for Window...

Driver Disk for Intel i40e 2.9.21 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.9.21 Issues Resolved In this Driver Disk This driver disk contains mitigations for the...

Hotfix XS81E003 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX270837 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: Ensure that you use XenCenter 8.1.2 or later to install...

Driver Disk for Cisco fnic 2.0.0.59 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Version ---|--- fnic| 2.0.0.59 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Driver Disk for Broadcom bnxt_en 1.10.0_216.0.119.0 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Broadcomm's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.10.0216.0.119.0 Issues Resolved In this Driver Disk Includes general enhancements...

Updates to XenNet Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenNet are the latest that are available through Windows Automatic...

MessageHistory

MessageHistory Version 3.0 Created Date: 08/20/2006 Updated Date: 09/25/2013 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Sometimes Citrix Technical Support needs to...

Unable to detach iSO SR with Error code: SR_BACKEND_FAILURE_74

root@citrix-fyobkfwl iso xe pbd-unplug uuid=0d151622-a864-df98-a3f9-7fb0920bfc22 Error code: SRBACKENDFAILURE74 Error parameters: , NFS unmount error opterr=error is 32,...

Vulnerability in Citrix Broadcast Server could result in SQL injection

Description of Problem A vulnerability has been identified in the Web-based management interface of Citrix Broadcast Server, a component of the Citrix Application Gateway, that could result in arbitrary SQL query execution. This vulnerability affects the following products: • Citrix Application...

AppDisks Diagnostic Tool

Description In case of failure during AppDisks creation or delivery, AppDisks Diagnostic Tool can be used to collect the relevant logs and metadata files that can be provided to the Citrix Technical Support team. AppDisks Diagnostic Tool collects the known log files, metadata files and Windows lo...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

Slow Response to the Client Requests when USIP Mode is Enabled on ADC

When using ADC inUse Source IP USIP mode, a slow response to the client requests is experienced. Servers had requests in surge queues that were not processed. Background The USIP mode enables the NetScaler appliance to communicate with the backend servers by using the original Client IP address a...

How to Create Custom Theme for Logon Page of NetScaler Gateway 10.1 and 10.5

This article describes how to create custom theme for logon page of NetScaler Gateway virtual server...

How to Configure RDP Profile on NetScaler Gateway

...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

Workspace App has been configured with the option "Show Applications in Start Menu" and published apps appear on the start menu. When an application is removed from being assigned to a user, its shortcut still shows up on the users start menu...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

Elastic layers are disconnected and not accessible in session host

Environment before 20.52005 observed theElastic layers were disconnected on the VDA abruptly and were not available for exiting user connections or for new users.. The below errors are seen though the layers had been attached by a prior domain user. --ulayersvc.log-- 2020-03-23 13:23:02,140 WARN...

How to Specify a Program to Start on Connection by Using Microsoft Remote Desktop Connection

This article describes how to specify a program to start on connection by using Microsoft Remote Desktop Connection. Requirements Remote Desktop Protocol RDP client such as the Microsoft Remote Desktop Connection client MSTSC.exe. Additional configuration on the XenApp Serverto accept these...

How to Install and Configure License server VPX on Hypervisor

Note: Citrix Hypervisor formerly XenServer...

Collecting smaller Server-side Wireshark traces on PVS

PVS Wireshark traces can get very large and could use up a lot of resources. Here is a method that can be used to reduce the size of the traces and the impact on the PVS server. With the smaller trace file and lower impact, the trace can run longer and the resulting files are easier to handle...

FSLogix Profile Disk not created or used in App Layering when Elastic Layers are enabled

When using FSLogix with Elastic or User Layers, you find that the FSLogix profile is not created for new users. For existing users who already have an existing profile, new data is not written to it...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...

Citrix Workspace App for Mac OSX UDP Audio redirection causing high CPU spikes for Citrix Viewer

Frequently CPU spikes while utilizing Citrix Workapce App for MAC OSX 2005 and audio over UDP...

Citrix workspace app | Uninstallation of CWA breaks ICA session

If we have VDAs with this order of installation CWA installed first and then the VDA. Now when wetryto uninstall or upgrade the CWA, some display drivers from thevda get removed, as a result the ICA session breaks and the only way to get it working again is to - reinstall the VDA reboot,...

Citrix PKI troubleshooting Guide.

How to use this Guide: First go through the checklist to determine the type of problem. Then review client testing information to narrow down the scope. If a Certificate installation is needed on the IIS Server or ADC, The directions are given below for various scenarios. Checklist: √ DNS:...

Secure Apps / SecureWeb Supportability with WkWebview framework

WkWebView is not supported in the following scenarios: Devices running iOS 10 or earlier. Setups configured for Full VPN Mode. Setups running Endpoint Management integration with EMS/Intune. Apps that use two instances of the WKWebView component simultaneously. If you are already using the Full V...

App Layering 2001: Can't Finalize Layer - An error occurred while finalizing version '1.7' of Layer 'Windows 10 1909 German'

After installing the latest Cumulative Update, Cannot finalize the Version. Getting Error Message: An error occurred while finalizing version '1.7' of Layer 'Windows 10 1909 German'...

Create a HAR file for Firefox

The following instructions provide you the steps necessary to create a HAR file when it is requested from Citrix Technical Support...

Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D)

On a VDA running on Windows Server 2016, the OS could get into a hung statein a scenario when itis used asa double-hop to other resources and a vGPU is available. This will be observed when wfica32.exe attempts to useGDI +Direct3Drendering called Hybrid mode. The issue was identified as part of O...

CVAD1912 - Wfica32 crash pointing to vdcdm30n.dll

When connecting from a client machine with CVAD 1912 LTSR installed, customers may notice that the ICA Connection stops at a White Screen with the message "Connecting". This problem is noticed with CWA 1911 and 1912 LTSR. Client side event logs indicate crash of wfica32 process. Log Name:...

On mobile device on-screen keyboard does not appear in ICA/HDX session automatically

On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...

Storefront | Unable To Join Secondary Storefront Server To Server Group.

ERROR: Unable to join server in existing server group. Add server failed - Add of server XYZ to server group failed. In event logs we could see 'access is denied' exception while running the command : 'Add-DSCertificateToDSStore'...