The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...

"Check for Available Renewals" may show error banner "citrixservices.citrix.com is unreachable"

When user clicks "Check for Available Renewals" button in Citrix License Server Console, error banner "citrixservices.citrix.com is unreachable. The server might be offline or there might be Internet, Proxy, or Firewall issues. " may appear. Actually, the affected license server is able to reach...

Storefront - The default TraceLevel of StoreFront diagnostics logs

This article describes the default TraceLevel of StoreFront diagnostics logs...

Citrix DAAS: After creating machine Catalog, VDAs gets deleted after Turning them ON in Azure

After creating Machine Catalog and Delivery Group, VDAs would get deleted after turning them ON in Azure. These happens to Windows 11 Single and Multi session VDAs Error: FailureMessage: Error starting machine. At least one resource deployment operation failed...

PVS Target Devices boot statistics very high bytes read

The customer had observed very slow PVS target boot time. Boot statistics on vDisk shows a long time to boot, over 600 seconds, and boot time bytes read of over 2.5 GB...

Citrix DaaS: Unable to login to Citrix cloud with MFA

Unable to login to Citrix Cloud with MFA with error " Opps! Something went wrong...

With the PVS console installed, PowerShell cmdlets targeting On-Prem DDCs prompt for cloud login

On a server with the PVS console installed, executing CVAD cmdlets targeting on-prem DDCs e.g. Get-BrokerSite -AdminAddress will encounter popups prompting for Citrix Cloud sign-on...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

How to collect XenServer Conversion Manager logs

Collect XenServer Conversion Manager logs for analysis...

Hotfix XS82ECU1070 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691115 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

Citrix License Server Troubleshooting - Hub Article

Introduction This serves as a central location for common Citrix License Server troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and...

Citrix Virtual Apps and Desktop - Machine Creation (MCS, PVS, App Layering)

Introduction This article is a summary of the top support articles related to Machine Creation including MCS, PVS and App Layering Top Support Knowledge Content Host Connections and Resource Errors CTX224551 - Delivery Controller cannot contact vCenter server after certificate update on vCenter...

Citrix Gateway: Launch, Authentication, Policies and Endpoint Analysis (EPA)

Introduction This article provides a summary of some of the useful resources about how to investigate, troubleshoot, and prevent the most common issues related to launching a session on Citrix Gateway. This article includes links intended to help with topics which are related to Authentication, t...

Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues

Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...

Citrix Endpoint Management: Policies Guide

Introduction Citrix XenMobile policies play a pivotal role in shaping how organizations interact with and manage their device ecosystems. By creating and enforcing specific policies, administrators can tailor the behaviour of devices to meet the unique needs of their business environments. Overvi...

How to Publish the Printers Folder

This article contains the steps to publish Printers folder. Publishing the Printers folder provides users with a way of changing the printing preferences of their printers, such as paper size, paper type, duplexing options, and so on. Unlike adjusting such preferences within the print dialog of a...

FAQ for XenMobile 10 Migration Tool

This article provides information on frequently asked questions and answers for XenMobile 10 MDM migration tool. Contents Q: What XenMobile editions are supported with the migration tool? Q: What versions of XenMobile are supported with the migration tool? Q: Where is the XenMobile 10 migration...

How to Disarm Fencing When Using High Availability in XenServer

This article describes how to disarm High Availability HA and prevent XenServer host from fencing. Disarming HA does not stop HA logging...

Uninstalling or Upgrading from Beta Release of Hotfix Rollup Pack for XenApp not Supported

Uninstalling or Upgrading from Beta Release of Hotfix Rollup Pack for XenApp not Supported...

Applications in StoreFront Fail to Enumerate

When using Citrix Receiver running in Mac 11 to log on to StoreFront, the applications fail to enumerate. An internal server error occurs in the client device. The following is the log trace of the issue in StoreFront server: Log Name: Citrix Delivery ServicesSource: WebApplicationDate: 06/02/201...

Failure to Store Cache on Local Hard Drive

Even after selecting “cache is on device hard drive”, cache is getting stored on the Provisioning Service PVS server. The following screen shot shows the virtual disk status:...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

Memory Dump File Not Being Generated on Provisioned Target

While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...

How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning

This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows...

Error: "Cannot verify database connectivity" on StoreFront

Though StoreFront server is able to communicate to the SQL server over TCP port 1433, when you click Test Connection at the Deploy Multiple Server Group setup Window for StoreFront 1.1, the connection fails with the following message: Cannot verify database connectivity. The connection string...

How to Troubleshoot Provisioning Services Server Machine Account Password

This article contains information about troubleshooting the Provisioning Services PVS Server machine account passwords...

Provisioning Services Boot Process Diagram

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TCP Checksum Interoperability with RFC1624

Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

How to Upgrade from StoreFront 2.1 to StoreFront 2.6

The sequence of steps to upgrade from StoreFront 1.2to StoreFront 2.5: 1. Upgrade from StoreFront1.2 to StoreFront2.0. 2. Upgrade from StoreFront 2.0 to StoreFront 2.5 or StoreFront 2.6. For more information see the StoreFrontlegacy product documentation. To learn more about upgrading from...

Unable to Remove Decommissioned Server from StoreFront

Unable to remove decommissioned server from StoreFront deployment using StoreFront GUI and Remove Server action. The console is stuck and the following error appears: “Cannot Remove Server” In this case, in the StoreFront console you might see the following warning message: In addition, the...

Windows Event Codes Generated by Provisioning Services BNIStack

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How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers

This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...

How to Apply DSCP Marking to CloudBridge Appliance with QoS Enabled

This article explains how to apply DSCP marking to CloudBridge appliance when Quality of Service QoSis enabled. Background Many networking environments use different QoS engine/traffic shaper outside of CloudBridge and hence disable the QoS feature of CloudBridge. Some of the users however would...

Error: "Failed to Discover 1 of 1 Volume on the Destination Disk" Or "Failed to Discover 1 of 2 Volume on the Destination Disk"

After running the Imaging Wizard, when the PXE starts again, P2PVS displays the following error messages: "Failed to discover 1 of 1 volume on the destination disk!" Or "Failed to discover 1 of 2 volume on the destination disk!"...

FAQ: Fail-To-Wire Feature in CloudBridge 2000 and 3000 Appliances

This article is an FAQ on the Fail-To-Wire FTW functionality found in the new Citrix CloudBridge 2000 and Citrix CloudBridge 3000 appliances. Q: What is the supported software release? A : The FTW feature is supported with the following software releases: SVM build: NS 10.0.72.5007 CloudBridge...

CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps

This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

Citrix HTML5 Receiver No Longer Works on Chrome Version 30

When accessing StoreFront from a Chrome browser while trying to launch a published resource using Receiver for HTML5, the following error appears: Cannot reach server. Check your network connection or contact your help desk for assistance...

NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services

When a Network Driver Interface Specification NDIS filter driver from third party product is installed on the master target device before the image process, a vDisk is not attached and the Provisioning Services agent icon on the system tray shows a red X. This causes an inability to create a new...

Store Configuration by Server Based Discovery Fails

When attempting to configure Receiver Stores by entering in address of StoreFront server in Email/Server Based Discovery dialog, the following error appears: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

Understanding HA fence due to storage

This article describes how to distinguish High Availability HA storage heartbeat fencing from real host crashes. While the majority of HA fencing events occur as regular reboots and leave clear and easily found log statements identifying the event as a fence, there is one particular type of fence...

How to Configure QLogic HBA on XenServer

This article describes how to update the parameters of QLogic HBAs with SANSurfer. HBA parameters might need to be adjusted to the correct configuration on XenServer to function as required. QLogic HBAs contain a default set of parameters that will function but might not give optimum performance ...

Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm

The Provisioning Services Console fails to connect to the farm and displays one of the following error messages: “The system setup is not correct.” or "The system was not configured correctly" The Event logs register a series of Event 11 with StreamProcess as the source: “Cannot establish a...

When Load Balancing StoreFront on NetScaler all Connections Go to One Server in NetScaler Gateway Set Up

StoreFront servers are not load balanced; all connections go to one server in NetScaler Gateway set up. Following is a screen shot of the status of load balanced servers:...

How to Configure Extended Logging on a QLogic Fiber Channel Host Bus Adapter

This article describes how to configure extended logging on QLogic Fiber Channel FC Host Bus Adapter HBA. You may find that a similar procedure applies to other HBAs. Requirements Super user credentials root on Xen hosts Knowledge of vi or Nano text editor this article uses the vi editor...

Considerations for Connecting XenServer to the Switch Ports

This article contains information about connecting XenServer to a switch. Background Switch ports must be configured differently for a XenServer host as opposed to a standard computer. The following considerations are recommended when connecting a XenServer to a switch: If using Spanning Tree...

Drive Letters Change on the Target Devices when the Virtual Disk Changes between Private and Standard Mode

The local drive letter on the target devices change when a virtual disk changes its mode between Private and Standard. In Private mode the extra disk for write cache is E: and the CD/DVD is D:. When the customer changes the virtual disk to Standard mode, the extra disk for write cache changes to ...

How to Grant Rights to be able to Manage Computer Accounts using the Provisioning Services Console

This article describes how to delegate rights to the user or group to allow adding workstations to an Active Directory ADdomain using the Provisioning Server console. Background While it is possible to assign AD users or groups to Built-In groups within AD to enable this functionality such as...