StoreFront 2.5 not loading apps

Storefront URL when logging in doesn't load any applications and just comes up after logging in with "Spinning wheel" Issue is fixed by rebooting the Storefront servers every time it happens. Also sometimes "Cannot complete you request" error comes after login...

Could not sign CSR Caused by: java.io.IOException: Could not obtain certificate (template=XenmobileTest). Reason: The format of the specified domain name is invalid. 0x800704bc (WIN32: 1212)

After configuring Client Certificate Authentication for XMS but you do not see an issued certificate on the Issuing Server 2016-08-18T12:49:32.19+0200 | | ERROR | http-nio-10443-exec-8 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign C...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

How to Use Middle Button Paste Between Linux VDA and Linux Receiver

Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...

Unable to Propagate Changes After Upgrade from StoreFront 3.5 to 3.6

Unable to propagate changes after upgrade from StoreFront 3.5 to 3.6. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: 6/27/2016 9:39:26 AM Event ID: 19 Task Category: 2801 Level: Error Keywords: Classic User: N/A Computer: XXXXX.XXXXX.XXXXX Description:...

How to change the XenServer Pool master role from XenServer Console

In certain situation like Master server becoming unresponsive, we may need to changethe XenServer Pool master role. This article illustrates how to perform that from XenServer Console...

Receiver 4 Upgrade Causing UAC Prompt

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information We are offering Receiver from our SCCM 2012 Self-Service Application Catalog. We followed...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

Error: "Cannot add account" When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is received when connecting through iOS Receiver 6.1.4: "Cannot add account" The...

Getting Started with Citrix Secure Mail

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail. Navigation: What is Secure Mail? Citrix Secure Mail Connection Modes List of Supported Mail Servers Citrix Secure Mail w/ IBM Notes Supported File Formats Push...

XenMobile: How to enroll MAC OS X to XMS Server

How to enroll MAC OS X device to XenMobile MDM...

Is it possible to optimize SSH or SFTP connections?

QUESTION: Is it possible to optimize SSH or SFTP connections? ANSWER: SSH and SFTP are encrypted traffic: SSH one-time encrypted data stream and SFTP goes over the SSH port CloudBridge can only optimize with flow-control-only but won't be able to compress it...

How to Remove ovs-vswitchd Manager Permanently from XenServer Config

This article describes how to remove ovs-vswitchd manager permanently from XenServer config. Citrix Distributed Virtual Switch/Controller DVSC that connects to the open-vswitchd running on the XenServer DOM0 machines. DVSC is proved to cause some trouble with the Virtual Machines VMs. In...

Error: "Virtual Disk is Owned By Control Domain" in XenServer

- Storage Repository shows a virtual disk attached to a "Control Domain" - VDIs cannot be deleted with errors that the VDI is not managed by this host. - Multipathing cannot be enable on the SR because the VDIs are not managed by this host...

How to Import/Export vDisk

How to Import/Export vDisk...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

Application Enumeration Fails When Connecting Through Windows App Receiver and NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Application enumeration fails when connecting through Windows App Receiver and NetScaler Gateway...

Error: "Cannot Complete Your Request" When Connecting to StoreFront

The following error is displayed when connecting to StoreFront: Cannot Complete Your Request New Experience Classic Experience...

Error: "There are no apps available at this time. Please check the server and try again"

Consider the following scenario. There are two sites IN GSLB- production and disaster recovery. Production is already working with the StoreFront integration behind it. Customer wanted to test the disaster recovery site using the same URL that resolves to the NetScaler Gateway VIP, creating the...

How to enable Syslog over TCP in ADC

This article describes how to enable syslog over TCP in ADC. Background Syslog is the standard used for logging information. Syslog enables isolation of the system that generates information and the system that stores the information. Syslog usage is quite common in Network implementations today...

Streamed VM Setup Wizard Fails to Create VMs When Specifying an ESX Datacenter as the Hypervisor

Streamed VM Setup Wizard fails to create VMs when specifying an ESX datacenter as the hypervisor. The wizard completes but reports 0 of 5 VMs created. A CDF trace during the failure will report an exception in PVSDllHypervisorPlatform - "the resource vim.dvs.DistributedVirtualPort is not...

How do I Configure Unified Gateway for Common Enterprise Applications

This article describes how to configure Unified Gateway for common enterprise applications. Use Case To do AAA and single sign-on for common enterprise applications like SharePoint or Exchange at NetScaler Unified Gateway. Unified Gateway is a single point of access for all corporate applications...

Error: "Please check your credentials you may have mistyped them" on XenMobile

XenMobile enterprise migration is completed successfully from 9 to 10.1. Enrollment begins OK, MAM side errors out. Customer initiates enrollment and when Secure Hubagain is connecting to MAM and user is expecting to enter PIN prompt they see the following error: Please check your credentials you...

Screensaver Not Working in XenDesktop

Screensaver not starting on Virtual Desktop - Desktop OS VDA...

Understanding Garbage Collection and Coalesce Process Troubleshooting

Summary In most cases, customers have experienced issues with coalescing snapshots after deleting snapshots. At times we do notsee the reclaimed space once a snapshot is deleted. Even with an SR rescan to manually get the Garbage Collection GC to kick-in does not reclaim space. This article...

How to Set the Time Zone of the NetScaler Appliance to UTC Time Zone

This article contains the procedure to change the time zone of the NetScaler appliance to Coordinated Universal Time UTC if the appliance is set to another time zone. When setting the appliance to the UTC time zone, it can be confusing to refer to a relevant city. To avoid such uncertainty, you c...

Slow App Enumeration in StoreFront 3.0 with Receiver 4.3

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information App enumeration takes up to 4 mins. You can expedite the app enumeration by restarting the self service...

Desktop Viewer is Showing Up Even though it has been Disabled Through the web.config File

Desktop Viewer is showing up even though it has been disabled through the web.config file...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

How to Disable SR-IOV on Emulex CNA\HBA on HP Hosts Running XenServer 6.5

To Disable SR-IOV on Emulex CNA\HBA...

How to Use Policy-Based Logging on a NetScaler Appliance to Log HTTP Header

This article describes how to use the policy-based logging on a NetScaler appliance to log an HTTP header not supported by the NetScaler Web Logging NSWL feature...

Best Practices for Upgrading a Hypervisor Tools Version in a Citrix Provisioning Environment

This article describes the steps for upgrading a hypervisor tools version in a Citrix Provisioning environment. Use the following procedure to upgrade a Hypervisor: 1. Reverse image the vdisk. 2. Boot from the local HDD on the VM that has been reverse imaged to. 3. Uninstall the PVS target...

NetScaler Gateway Rejects RADIUS Accept Request

RADIUS authentication is configured on NetScaler Gateway. RADIUS accepts the authentication and sends the correct message however NetScaler rejects the authentication. The RADIUS log files show that the authentication is accepted. The network trace shows that a message is sent from RADIUS server...

LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login

Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...

How to troubleshoot the connection between SD-WAN Orchestrator and an SD-WAN appliance?

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ADM - CPU utilization is increasing and Debug is enabled

High Load on the CPU at Random time, collect the bundle and shared...

ADC: HSTS not working on NetScaler Gateway when using a Standard License.

After enabling HSTS at the Gateway Virtual Server using SSL Profile or SSL Parameters, some responses still do not contain the HSTS header...

Citrix Workspace App for MAC - Intermittent sign in failure, browser access works

Administrators may notice that the Mac end points intermittently fail sign into workspace app. Visiting the store via browser would work consistently...

NetScaler -13.1 56.18 - Non-recoverable : potential damage: system hardware in jeopardy or damaged

The Citrix NetScaler SDX 16000 appliance may exhibit the following symptoms: The appliance reports critical voltage errors in the ns.log and system message logs, indicating potential hardware damage. Specific Log Entries: The following log entries, or similar variations, are observed: Mar 9...

Citrix Virtual Apps and Desktops - Citrix Studio is attempting to connect to Google Analytics

Citrix Studio tries to upload data to Google Analytics POSThttp://www.google-analytics.com/collect HTTP/1.1. Third-Party Security tools detect this traffic and may show the alert. Example from Vector Security Network Cybersecurity Tool: Citrix Studio is attempting to connect to Google Analytics...

When resizing an OS layer to a smaller size, the Finalize process fails

When attempting to shrink an OS layer version OS layer using a size that is smaller then it currently is , the Finalize process may fail. The CALCE or UNISYSLIB logs from the Compositing Engine would shows an error similar to the following: 2024-01-17 09:29:11 ERROR 1668 uni.ca.syslib.reghive...

Subnet mask missing in Windows once PVS target is booted via BDM

When booting a PVS target using a BDM with static IP and having DHCP enabled in the vdisk, Windows may be missing its subnet mask...

Fail to open the recorded session file using the old version Session Recording Player

"The recorded session file requires a newer version of the Session Recording Player for playback" error message was shown when opening the recorded session file. The error message was shown as below...

XenServer 6.x/7.x unsupported with Citrix DaaS and CVAD

XenServer 6.x and 7.x have been end-of-life and are unsupported. Customers still using these versions will see host connections no longer functioning when used with Citrix DaaS and Citrix Virtual Apps and Desktops Version 2411 & later...

Cloud || Remote Browser Isolation most of the time not working

Users getting black screen. Or connection was closed screen...

M365 activation fails when app layering elastic\user layers are enabled

When publishing an App Layering image with Elastic enabled, M365 may fail to be licensed. You may find the license is missing at C:\ProgramData\Microsoft\Office\Licenses\5...