Troubleshooting Citrix Pass-Through Authentication

This article outlines workarounds and resolutions to specific Citrix pass-through authentication issues. Common Pass-Through Authentication Issues and Inquiries Refer to the following links for information on common pass-through authentication issues and inquiries: Citrix Docs - Enabling...

App Layering 2011 : After ELM Upgrade to 2011 from 2005, adding layer version gives "The issuing certificate does not have a usable private key."

--after upgrading ELM from 2005 to 2011 -- getting an error when we try to add a version to a layer "The issuing certificate does not have a usable private key." -- have offload compositing enabled on vCentre connectors...

Failed to uninstall/install PVS target device software via SCCM or command line.

When using SCCM or using a command line, PVS target device installation failed due to filesystem filter driver CFsDep2.inf is not installed error...

Citrix Hypervisor Security Update

Description of Problem Several security issues have been identified that, collectively, may allow privileged code running in a guest VM to cause the host to crash or to become unresponsive. These issues have the following CVE identifiers: CVE ID| Description| Vulnerability Type| Pre-conditions...

An application that uses scrolling graphics may experience heavy lag / low frame rate

Neuro Works is an application used by neurologists to view and playback studies of patient EEGs. When they open Neuro Works through Citrix, users can define speed and time-based settings to view these EEGs. When viewing, these EEGs scroll across the screen from left to right, and this "playback"...

How to troubleshoot printing on Citrix Workspace app for Mac

How it all works Prerequisites and scope What is supported What is not supported External dependencies for printing Apple/HP...

Experiencing performance and disconnects while using Optimized Microsoft Teams with Citrix Workspace App for Windows 2102

Performance and stability issues being experienced when joining Microsoft Teams meetings while using Citrix Optimized Microsoft Teams with Citrix Workspace App for Windows 2102. The shared display content may be slow and user could potentially disconnect from the meeting. And Citrix Workspace App...

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain, with error "Incorrect Pin" Scenario: You may have Storefront, FAS Federated Authentication Service and VDAs in Domain A and there is another Domain Bhaving StoreFront and its...

How to redirect to the same site using different URL append

This article will help you to configure a redirect policy to properly use different URL appends to reach the same site...

The memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server

According to our observation, the memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server. The whole memory usage of that server is low. memory usage meansPrivate Working Set + Shared Working Set...

LDAP authentication failed with error code 4003 and Group length is very large

One user cannot login Gateway with LDAP authentication and other users can login normally...

Hotfix XS82E016 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX291439 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Unable to copy files from sessions to local Mac device using clipboard virtual channel

Clipboard virtual channel does not support copying afile or a folderfrom a session to your local device and vice versa...

Unable to access StoreFront URL, error “can’t reach this page”

• In this scenario, the customer just built a test site running Virtual Apps 1912CU1 • He built one DDC, 2 StoreFront servers, and aleady created a Site and a StoreFront Store • When attempting to access the StoreFront URL, he gets an error saying “can’t reach this page” • Using the StoreFront...

Diagnosing an unresponsive Citrix Hypervisor server

This article describes how to diagnose an unresponsive XenServer or Citrix Hypervisor server. If you cannot connect to your Citrix Hypervisor server from XenCenter or other orchestration tool, you can use the steps in this article to attempt to regain access to the unresponsive server and gather...

How to Enable the Dedicated Dump File Feature in Provisioning Services 6.x

This article describes how to enable the Dedicated Dump File feature in Provisioning Services 6.x. Note: The dedicateddumpfile.sys is essentially a mirror of pagefile.sys that is required to capture a dump on a drive other than the system partition...

Does CWAL support http store

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Does CWAL supports http store in Native receiver or Storebrowse?...

How to land on the Favourites view under Apps on StoreFront 1912?

To set the default landing page to 'Favourites' under the apps tab in 1912. By default, the landing page is 'Home'. The below script would help in achieving the same: Step 1: In the Storefront console, navigate to 'Manage Receiver for Web Sites' Step 2: Click configure and browse to 'Client...

Citrix Hypervisor Security Update

Description of Problem A security issue has been identified that may allow privileged code running in a guest VM to which a PCI passthrough device has been allocated to cause other VMs with PCI passthrough devices to fail to boot, crash or become unresponsive. This only applies to guest VMs where...

Hotfix XS82E015 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Feb02, 2021 To...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

PVS targets do not reconnect during HA failover

PVS targets do not reconnect during HA failover This was narrowed down to only occuring when target devices vdisks have installedPalo Alto terminal services agent...

Setting automatic reboots when updating the Citrix VM Tools for Windows

When updating your Citrix VM Tools for Windows through Windows Update, multiple VM reboots can sometimes be required to complete the update. If all reboots are not completed, you might temporarily lose your static IP configuration. You can set a registry key that specifies the maximum number of...

CWA for Android: Fail to Launch Apps and Desktops

Applications are enumerated correct, But when you try launch Apps it fails to connect. Error logged during launch is "javax.net.ssl.SSLPeerUnverifiedException: Check that all CAs are compliant and are installed properly" Full trace ======= "2021-01-20T06:57:18.559+0530","TCPSocketFactory","INFO...

Recommendations to Prevent PVS Write Cache from filling Up Too Fast

This article provides some recommendations to prevent the PVS Write Cache to fill up too fast. PVS Write Cache on RAM with OverFlow to HD improves the machines performance and it is the most recommended one. However, if the the HD dedicated to store Write Cache dumped from cache on RAM, this will...

Unable to unistall VDA software, error - ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”

-When the customer tries toremove the VDA from Programs and Features and get error ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”’ and referred to the CTX about troubleshooting MSI installation issues,https://support.citrix.com/article/CTX226932 -If...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

How to Migrate a Provisioning Services Database to a New SQL Server

This article will cover the steps necessary to migrate an existing PVS database to a new database on an existing SQL server or to a new database on a new SQL server...

Receiver upgrade on VDA to Citrix Workspace App will cause Grey Output from Webcam

In this scenario, the VDA 7.15 CU3 comes with Receiver 4.12 in the original installation. However, due to a security concern, the Receiver needed to be updated to Citrix Workspace 1912. After the update, when using the webcam, the camera is detected, but instead of the image, only a grey field is...

Microsoft Security Update Validation Report January 2021

Microsoft’s January 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Change Password Option Not Available

Client Users Are Unable To See The Option "Change Password" Through Citrix Storefront Web...

ADC VPX on Azure Cloud : Unable to boot due to error : can't load 'kernel'

Citrix VPX on Azure is unable to boot. In Azure console; Under Boot Diagnostics, it is observed that the booting is not completed. The error "can't load 'kernel'" is seen and the VPX boots in single-user mode...

Available driver versions for XenServer and Citrix Hypervisor

Latest driver disk updates for XenServer and Citrix Hypervisor We work with partner organizations to ensure that drivers are available to enable new hardware and resolve critical issues. We regularly deliver updated versions of these drivers when partner organizations provide them to us. For Citr...

Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 5

Package name:xms10.12.0.10539.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces:xms10.12.0.10102.bin, xms10.12.0.10204.bin, xms10.12.0.10324.bin, and xms10.12.0.10417.bin Replaced by:CTX292680 Date:November, 2020 Languages supported:English US Readme version:1.00 Readme...

Hotfix XS82E013 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E010 - for Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX285937 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 1

Package name:xms10.13.0.10129.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:None Replaced by:CTX296934 Date:December, 2020 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| December, 2020|...

Hotfix XS82E011 - for Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286511 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Receiver didn't send out ICA connection request to the VDA after getting Launch.ica file. Got error "Unknow client error 1110" after 3 or more minutes.

When try to launch desktop, we find ICA file can be downloaded successfully, but CD Viewer doesn't pop up or sometimes CD Viewer can pop up 3 minutes later but show unknown client error 1110 immediately. The only solution is to reset the user profile in the client. The issue is related to specifi...

App Layering Recipe for NVIDIA GPU

Overview vSphere supports several ways to use NVIDIA graphics cards to provide GPU functionality to virtual machines. These include: Virtual Shared Graphics Acceleration vSGA Virtual Dedicated Graphics Acceleration vDGA Virtual Shared Pass-Through Graphics Acceleration vGPU These will be explaine...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Hotfix XS82E012 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E006 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Nov 03, 2020...

Hotfix XS82E014 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Unable to use TLS/SSL LDAP Auth after ADM upgrade to latest build 13.0-71.40 - TLS Handshake fails with "Unknown CA"

After upgrading ADM to latest build 13.0-71.40 External Authentication fails when LDAP Server is configured using Security type SSL and TLS. When retrieving Attributes on LDAP Server config from ADM GUI throw this error :: "LDAP IP Address or Port Number provided is invalid." Network trace shows...

SDWAN Center : (CVE-1999-0517)SNMP Agent's Default Community string (PUBLIC) and SNMP 'GETBULK' Reflection DDoS

Vulnerability issue...

Common Resolutions to “Cannot Complete Your Request” Error when connecting through Citrix Gateway

Symptoms or Error The “Cannot Complete Your Request” error is displayed whenconnecting through Citrix Gateway. However, this is an error could occur when connecting to StoreFront Server directly or through Load Balancer based on different deployment scenarios. To narrow down through which...