5325 matches found
Configuration Wizard fails to complete properly
When running the configuration wizard, after finishing the process, the error shown below might be seen and the PVS server will not be joined correctly to the farm...
App Layering: Nutanix AHV 5.5 support requires ELM 4.9 or above
App Layering 4.8 and before is not compatible with networking changes in Nutanix AHV 5.5. Depending on the operation you are performing, you may see any of these errors: Failed to connect to the server at 'host' A failure occurred connecting to the Nutanix server. Error = write EPROTO...
Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...
Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome
Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...
SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN
MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...
How to configure Monitor to check services status of RADIUS servers ?
Configure Monitor for RADIUS server...
"An error occurred during the Create Store Wizard. Please check the log in Event Viewer and try again" While Creating Store
The objective of this article is to solve the issue with StoreFront no able to create Stores. Error Message: Here is the error message from event log which is received when trying to create new Store: System.UriFormatException: Invalid URI: The hostname could not be parsed. at...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
PVS Console | Fails to load farm\site\server details with error 'Server communication timeout'
The PVS Console throws following error while expanding farm\site\server details: 'Server communication timeout' MMC Console timeouts may also be seen. Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator User account used to access the PVS Console is par...
Error "Packets dropped due to licensed throughput rate being reached" on NetScaler
The following error is recorded in the ns.log file on NetScaler: EVENT Message 62992 0 : "410 packets dropped due to licensed throughput rate being reached"...
Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*
Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...
How to add Weblinks and Shortcuts to Citrix Android Launcher
Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...
Seamless Flags Configuration for Epic Hyperspace
This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...
Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console
Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...
PVS7.15 - PVS configuration wizard "hangs" when configuring new farm
The PVS configuration wizard "hangs" when configuring new farm. This happens in case you have multiple domains...
App Layering 2.x/3.x: Best Practices
A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
WEM error message "Specified license server is not available or appropriate licenses are not installed"
When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...
Backend SSL Connection Fails on ADC due to missing extensions
When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...
Unable to import App Layering OS Layer to ELM from vSphere
After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...
How to Restrict NetScaler Management Interfaces with ACLs
This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...
WEM 4.4 -Transformer autologon is not launching the Agent at logon
WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...
Failed to load user profile due to vDiskdif.vhdx size increasing
issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...
UPM usage with Windows junction, hard and directory symbolic links
The user reports that some of his documents and files are not syncronised. After checking the missing folders or files types, it is found that they are of type symbolic there are three type of symbolic links: hard links, junction links and directory links. More information:...
Hot-add of Digest Enabled Disk Not Supported
The CachePoint Appliance could not create the boot image of Windows 10. Error is: Failed to reattach disks to the desktop that were temporarily attached to the CachePoint Appliance. In vSphere a vm reconfigure task displays, "Hot-add of digest enabled disk not supported"...
Error: “Cannot start apps. Please run reset receiver to resolve a lockdown conflict for ClientHostedAppsShortcuts (error 2320)”
Users access a StoreURL and launch published IE from their Client machines. Then they use published IE and connect to another StoreURL from another farm to access another application. Majority but not all users get errors while launching the application. Error: “Cannot start apps. Please run Rese...
Error: The trust relationship between this workstation and the primary domain failed
Users cannot log on to a system using Active Directory credentials and the following error message appears: "The trust relationship between this workstation and the primary domain failed.” This issue is seen when the session logon is attempted through Remote Desktop Protocol, ICA, or directly at...
Requirements and Limitations of Authentication at StoreFront using NetScaler Gateway
Introduction NetScaler and StoreFront interop has undergone several improvements in the last few releases to reduce integration mistakes by administrator. Initial efforts were targeted to allow administrators to import NetScaler Gateway configuration into StoreFront through the management console...
Certificate Based Authentication : Troubleshooting Tips
This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...
NetScaler SD-WAN Troubleshooting Guide
Citrix SD-WAN, formerly NetScaler SD-WAN This articles helps you diagnose, troubleshoot, and resolve common issue encountered on NetScaler SD-WAN. Note : This is a master overview article. The detailed information for each topic is covered in its individual articles. CTX236987 - Information to Ke...
How to Configure NetScaler MAS for readonly access via TACACS using Cisco ACS
Configure NetScaler MAS and Cisco ACS to provide readonly access to users for MAS...
Published desktop is launched in background of local applications
Setting registry key: ForegroundLockTimeout to 0 makes published desktop window to launch in foreground in most cases. HKCU\Control Panel\Desktop name: ForegroundLockTimeout type: REGDWORD data: 0 default: 200000 In some cases, there are applications that set this value to a non 0 value, which...
ISSUE: Policy state pending or failed for Android devices
This purpose of this article is to help Xenmobile administrator troubleshoot issues related to Android policy deployment failures and also provide additional information on settings up XMS server with right values...
XenMobile Policy State Pending or Failed for iOS Devices
This purpose of this article is to help XenMobile administrator troubleshoot issues related to iOS policy deployment failures and also provide additional information on settings up XenMobile server with right values...
SSL configuration on VDA
See Citrix Virtual Apps and Desktops documentation Enable TLS on VDAs...
Citrix Receiver Desktop Viewer Toolbar ‘charms’ and ‘app commands’ don't work
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information In the Citrix Receiver Desktop Viewer Toolbar, we can see the ‘charms’ and ‘app commands’ shortcuts, but...
Secure Hub Error : Security policy does not allow to connect on Android devices
This article explains on how to troubleshoot the errorSecurity policy does not allow you to connect on Android devices Log analysis : Below error could mean that user is entering an expired pin. "WARNING 3","SHTP:java.io.IOException: Connection failed, status=400 subcode=HTTP/1.1 400 SHTP0005:...
Secure Hub Error: Request Failed on iOS devices
This article explains how to troubleshoot the errorRequest Failed on iOS devices when we have cert+LDAP policy on Netscaler Gateway Below error in the iOS Secure Hub logs indicates that the issue is because two factors Authentication is disabled. ,,ERROR...
How Do I Set Up Automatic Client Machine Clean Up on NetScaler Gateway?
This article describes how to set up automatic client machine clean up on NetScaler Gateway. Background This article will allow a NetScaler administrator to force clean-up when an user closes a session. You can specify all, none, or any combination of the client-side items. These items are: Cooki...
Receiver Crashes When Extending Full-Screen Display to Dual Monitors
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver crashes when extending full-screen display to dual monitors...
Average Logon Duration Is Not Available In Citrix Director
When an administrator logs in Citrix Director and goes to "trends" to look for Average Logon Duration, the information is not available. Logon Duration in MonitorData.Session Table in Monitoring Database also shows "Null" value for "Logon Duration" Restarting the Monitoring Service on Delivery...
How to use Safari instead of Secure Web to open the links from Secure Mail?
In order to achieve the desired behavior, change the Allowed URL filed in MDX policies of Secure Mail Refer to Citrix documentation - Allow Secure Web domains MDX policy for Secure Mail...
AD Account Lockouts Due to Citrix PIN Password Caching
After a password change at ActiveDirectory, users are seeing account lockouts. XenMobile was causing these lockouts as the password cached with Citrix PIN was not updated...
Citrix Director: Could Not Establish Trust Relationship for the SSL/TLS Secure Channel
Director display in License Server section Cannot retrieve the data. Data source unresponsive due to configuration error. View Director server event logs for further information Checking the Application event log on the server running Director- logs event error: Event ID: 8 Level: Error Source:...
StoreFront - Keywords Usage
A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...
Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub
App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...
Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)
Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...
Concepts, Entities and Terms used for nFactor Authentication through NetScaler
nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...
Deploying enterprise MDX enabled apps from App Store via Volume Purchase
The CEM/XenMobile Server is currently optimized for Volume Purchase distribution of Public App Store apps that are not MDX enabled. While it is possible to distribute MDX enabled apps from App Store via volume purchase, some considerations must be taken into account for optimal performance. This...
How does LDAP Authentication work with Kerberos Impersonation SSO?
How does LDAP Authentication work with Single Sign On using Kerberos Impersonation? In this flow, the NetScaler is contacting the KDC after we purged tickets on the KDC, and the NetScaler. 1. The client makes a GET request to the LB vServer. 2. The LB vServer is configured with Form-based...