NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler

NetScaler MAS does not send emails when traps are generated on NetScaler...

How to View Active Users Sessions Connected to Specific Citrix Gateway vServers

This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...

Application Crashes in Desktop Session When Using a Touchscreen Client

If an ICA Session is started from a Windows 10 client with touchscreen display or iPhone/iPad, Surface a Powerbuilder application crashes. If the Multi-touch screen is disabled in the client device manager the Powerbuilder application runs without errors. Other applications which use Microsoft UI...

COM Port Redirection: How to map a client COM port to a server COM port

LPT and COM port settings are configurable via Studio in XenApp / XenDesktop 7.9 or newer. In versions 7.0 through 7.8, these settings were only configurable using the registry. For more information, see Port redirection policies in Citrix Documentation. Client COM port mapping allows devices...

Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."

You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...

Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration

This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...

Pool update does not complete when CPU feature set has changed

When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...

Improved Control Over the Remote Language Bar for Seamless Published Applications

Introduction This feature enhancement first appears in the XenApp and XenDesktop 7.17 Product Release. Code changes to support this feature were required in Windows VDA version 7.17 and Receiver for Windows 4.11. Using the Receiver for Windows UI, users can now configure whether they want to...

Configuration Wizard fails to complete properly

When running the configuration wizard, after finishing the process, the error shown below might be seen and the PVS server will not be joined correctly to the farm...

Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler

If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...

Error: " Secure Hub Could Not Connect " When NetScaler is Rebooted

After NetScaler is rebooted, the existing users are not able to connect. The following error is displayed: Secure Hub could not connect...

Resolve Username Being Modified Before Sending to RADIUS Server Using NetScaler nFactor

Introduction nFactor is the next generation authentication framework that offers great flexibility in configuring authentication flows for users. nFactor allows for extensible authentication models thus offering clean separation of workflows. This framework could be used to configure all the...

Citrix SD-WAN Path State Sensitivity Control Overview

Bad Loss Sensitive – Select a setting from the drop-down menu. The options are: Enable– Default If enabled, paths will be marked BAD due to loss, and will incur a path scoring penalty. Disable – Disabling Bad Loss Sensitive can be useful when the loss of bandwidth is intolerable. Custom – Select...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

How to script removing and rescanning "Ghost NIC" devices in Windows

It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...

SSL Handshake Fails When Server Name Indication (SNI) is Enabled on ADC

SSL handshake fails when Server Name Indication feature is enabled on NetScaler Server Name Indication aka SNI is an extension of the TLS protocol. For SNI to work, the server name in the client hello must match the host name configured on the back-end service that is bound to an SSL virtual...

How to Troubleshoot Browser Content Redirection

This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...

Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...

How to disable Interrupt Safe Mode in Provisioning Services

How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...

How to force HTTPS on the ELM

Many customers have security requirements mandating the use of https. There is no way within the management console of the Enterprise Layer Manager to force https, so Engineering has approved this as the officially supported method to configure the appliance to be https-only...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

Why cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache Type = "Cache on device hard disk" The block reservation of "Cache on device hard disk" is ONLY 4KB, and it's random I/O. Cache Type = "Cache on device RAM with overflow on hard disk" Since "overflow on hard disk" is vhdx format, the block reservation is 2MB & required for sequential I/O,...

Citrix Provisioned Target Fails To PXE Boot With Infoblox DHCP

When trying to PXE boot provisioning service target Virtual machines, it was failing with the following error Could not start download: operation not supported' Target Virtual Machine able to receive the DHCP IP from Infoblox Appliancebut not able to download ARDBP32.bin from the TFTP server...

StoreFront 3.x MMC Crashes When Editing Multi-Site Aggregation

MMC crashes when trying to remove controller from Multi-Site Aggregation Configuration. This only happens when trying make changes on Multi site aggregation Configuration...

How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)

The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...

App Layering 2.x/3.x: Best Practices

A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway

The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...

SSL Handshake Failure on ADC Because of Unsupported Ciphers

SSL connection failsbetween the client and the ADCappliance ADC responds with a fatal alert. The description of the alert message is “Handshake Failure 40”. The above screenshot is from a NetScaler trace packet capture. Procedure to run a trace on the ADC is explained in the following document:...

Application Shortcuts disappear when connecting to server where the profile already exists

When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...

How to Configure Authentication at StoreFront using NetScaler Gateway - NetScaler Configuration

This article describes how to configure authentication at StoreFront using NetScaler Gateway - NetScaler Configuration...

How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

Backend SSL Connection Fails on ADC due to missing extensions

When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...

KMS is not Activating Windows on PVS 7.1

PVS: 7.1 : KMS is not activating Windows...

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

Local Application Access With PREFER Keywords

Application will launch within ICA channel even if it's installed locally on VDA itself...

WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server

The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...

How to debug icon cannot be displayed in storefront webpage

This article describes how to debug the issue of icon not be displayed in storefront web page...

PVS XDSW, Error: "(vsan) cannot complete file creation operation"

Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...

XenMobile is unable to identify the group membership of users

Although XenMobile can find both user objects and group objects in Active Directory, XenMobile is unable to enumerate the group membership of user objects. This can result in no MAM resources being deployed unless they are bound to the 'All Users' Delivery Group. You may also find that resources...

Removing application from delivery group.

When I remove an application from delivery group, the application is not uninstalling from device...

Registration Request For Worker Was Rejected Due To An Unknown Error

New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...

Secure Web cannot access external websites

Unable to browse external websites. Error " http 1.1 gateway timeout" on Secure Web. VPN mode : Full VPN Internal websites work fine...

WEM 4.4 -Transformer autologon is not launching the Agent at logon

WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

How to delete the Device Entry for a User directly from the SQL Database

For some reason like datacorruption or some null pointers, device information is not getting removed fromthe XenMobile Console. This can be deleted directly from the Database by running the below SQL command. Please take the DB back up before we run the below SQL query First obtain the Device ID...

While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."

The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...

Secure App's access on Android devices Hung with the Screen "please wait"

End user accesses Secure App's on Android device which flips to SecureHub forauthentication and will get stuck on the screen 'Please wait' and circle keep on spinning endlessly. Screenshot Below for reference:...

Bypass iCloud/Activation Lock using XenMobile

An end user may return an iOS device to the I.T. department and does not supply their iCloud account information. After a restore, the I.T. department cannot enroll the device as the device cannot be unlocked without iCloud credentials. XenMobile can issue a 'Activation Bypass Code' as per Apple...