5325 matches found
FAQ: Can we disable FaceID as passcode for Secure Hub on iPhone X?
Q: Can we disable FaceID as passcode for Secure Hub on iPhone X? A: Face ID feature uses the same APIs as the Touch ID feature on Apple devices. Currently we have the option to disable FaceID/TouchID for unlocking the devices using restrictions policy. However, we cannot restrict the iCloud or...
"Incorrect username or password" on Secure Mail after Exchange Server upgrade to 2016 CU8
Since the exchange server was upgraded from Exchange 2016 to Exchange server 2016 CU8, users are facing 2 issues as below. 1. Existing users are unable to sync e-mail. 2. New users are unable to logon...
PVS Imaging wizard failed to run on master target device
Error 1: PVS Imaging wizard failed to run with below error on master target device : The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer Error 2: imagingwizard.exe crashed when calling the following method: System.String.FormatSystem.IFormatProvider,...
Troubleshooting ICA_RTT Issues on NetScaler MAS
Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...
Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS
Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...
HDX Insight Data Not Captured by NetScaler MAS
Citrix ADM, formerly NetScaler MAS HDX Insight data not captured by NetScaler MAS...
ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node
The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...
Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."
You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...
Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration
This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...
How to suppress Citrix Receiver credentials prompt
This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...
Configuration Wizard fails to complete properly
When running the configuration wizard, after finishing the process, the error shown below might be seen and the PVS server will not be joined correctly to the farm...
Resolve Username Being Modified Before Sending to RADIUS Server Using NetScaler nFactor
Introduction nFactor is the next generation authentication framework that offers great flexibility in configuring authentication flows for users. nFactor allows for extensible authentication models thus offering clean separation of workflows. This framework could be used to configure all the...
App Layering: Nutanix AHV 5.5 support requires ELM 4.9 or above
App Layering 4.8 and before is not compatible with networking changes in Nutanix AHV 5.5. Depending on the operation you are performing, you may see any of these errors: Failed to connect to the server at 'host' A failure occurred connecting to the Nutanix server. Error = write EPROTO...
Citrix App Layering - User Layer Error "We were unable to attach your User Layer"
When end users log into a virtual machine with Elastic layering enabled, they see the error "We were unable to attach your User Layer. Any changes you make to application settings or data will not be saved. Be sure to save any work to a shared network location." Details: "Access to the path...
Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...
Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome
Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...
SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN
MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...
How to configure Monitor to check services status of RADIUS servers ?
Configure Monitor for RADIUS server...
"An error occurred during the Create Store Wizard. Please check the log in Event Viewer and try again" While Creating Store
The objective of this article is to solve the issue with StoreFront no able to create Stores. Error Message: Here is the error message from event log which is received when trying to create new Store: System.UriFormatException: Invalid URI: The hostname could not be parsed. at...
Error: "One or more issues were detected with your licensing configuration" during XenApp/XenDesktop upgrade to 7.16
When upgrading a Delivery Controller to version 7.16, a Citrix licensing error message might appear "One or more issues were detected with your licensing configuration. If unresolved, such issues will affect users' ability to access applications and desktops after the site upgrade"...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
PVS Console | Fails to load farm\site\server details with error 'Server communication timeout'
The PVS Console throws following error while expanding farm\site\server details: 'Server communication timeout' MMC Console timeouts may also be seen. Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator User account used to access the PVS Console is par...
Error "Packets dropped due to licensed throughput rate being reached" on NetScaler
The following error is recorded in the ns.log file on NetScaler: EVENT Message 62992 0 : "410 packets dropped due to licensed throughput rate being reached"...
Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*
Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...
How to add Weblinks and Shortcuts to Citrix Android Launcher
Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...
Seamless Flags Configuration for Epic Hyperspace
This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...
Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console
Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...
PVS7.15 - PVS configuration wizard "hangs" when configuring new farm
The PVS configuration wizard "hangs" when configuring new farm. This happens in case you have multiple domains...
Calculate MSS Value for NetScaler SD-WAN Appliances
By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...
App Layering 2.x/3.x: Best Practices
A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
WEM error message "Specified license server is not available or appropriate licenses are not installed"
When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...
Backend SSL Connection Fails on ADC due to missing extensions
When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...
KMS is not Activating Windows on PVS 7.1
PVS: 7.1 : KMS is not activating Windows...
Local Application Access With PREFER Keywords
Application will launch within ICA channel even if it's installed locally on VDA itself...
How to enroll windows 10 devices
How to enroll Windows 10 in XenMobile...
Unable to import App Layering OS Layer to ELM from vSphere
After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...
How to Restrict NetScaler Management Interfaces with ACLs
This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...
Best Practices for Deployment of CITRIX SD-WAN
To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...
Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...
WEM 4.4 -Transformer autologon is not launching the Agent at logon
WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...
Per app VPN for android - Cannot connect to internal resources.
After setting up per app VPN for android, the customer is unable to connect to internal resources. Google chrome launches but page comes up in a blank white screen .. VPN connections shows as not sending or receiving packets...
UPM usage with Windows junction, hard and directory symbolic links
The user reports that some of his documents and files are not syncronised. After checking the missing folders or files types, it is found that they are of type symbolic there are three type of symbolic links: hard links, junction links and directory links. More information:...
Failed to load user profile due to vDiskdif.vhdx size increasing
issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...
Hot-add of Digest Enabled Disk Not Supported
The CachePoint Appliance could not create the boot image of Windows 10. Error is: Failed to reattach disks to the desktop that were temporarily attached to the CachePoint Appliance. In vSphere a vm reconfigure task displays, "Hot-add of digest enabled disk not supported"...
Error: “Cannot start apps. Please run reset receiver to resolve a lockdown conflict for ClientHostedAppsShortcuts (error 2320)”
Users access a StoreURL and launch published IE from their Client machines. Then they use published IE and connect to another StoreURL from another farm to access another application. Majority but not all users get errors while launching the application. Error: “Cannot start apps. Please run Rese...
Error: The trust relationship between this workstation and the primary domain failed
Users cannot log on to a system using Active Directory credentials and the following error message appears: "The trust relationship between this workstation and the primary domain failed.” This issue is seen when the session logon is attempted through Remote Desktop Protocol, ICA, or directly at...
App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub
App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...
Requirements and Limitations of Authentication at StoreFront using NetScaler Gateway
Introduction NetScaler and StoreFront interop has undergone several improvements in the last few releases to reduce integration mistakes by administrator. Initial efforts were targeted to allow administrators to import NetScaler Gateway configuration into StoreFront through the management console...
NetScaler SD-WAN Troubleshooting Guide
Citrix SD-WAN, formerly NetScaler SD-WAN This articles helps you diagnose, troubleshoot, and resolve common issue encountered on NetScaler SD-WAN. Note : This is a master overview article. The detailed information for each topic is covered in its individual articles. CTX236987 - Information to Ke...