Citrix Receiver Application Icons are Unavailable from Systray

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After installing Citrix Receiver 3.0 and configuring it for PN Agent operation, users cannot configu...

Citrix Receiver HDX Engine has stoped working after upgrading from Citrix Receiver 4.3.100 to 4.9 only for Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. On a Ubuntu 16.0.4 Linux VDA 7.15, when open opening a Desktop, we receive the error message "Citrix...

This operation has been cancelled due to restrictions in effect on this computer

When you try to browse to the My Documents folder on a published Windows Explorer application while using Special Folder Redirection, the following error message appears: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” ...

Citrix Hypervisor Security Update

Description of Problem Two security issues have been identified in Citrix Hypervisor formerly Citrix XenServer that may allow privileged code in a guest VM to cause the host to crash or become unresponsive. These issues affect all currently supported versions of Citrix Hypervisor up to and...

Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 7

Package name:xms10.12.0.10714.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces:xms10.12.0.10102.bin, xms10.12.0.10204.bin, xms10.12.0.10324.bin, xms10.12.0.10417.bin, xms10.12.0.10539.bin, and xms10.12.0.10613.bin Date:March, 2021 Languages supported:English US Readme...

Hotfix XS82E021 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Mar 26, 2021...

Citrix license files shows a warning symbol on the SA date in the Licensing tab on Studio

The Subscription advantage date for a license shows a warning symbol-...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

ICA traffic fail with asymmetric routing in SDWAN

ICA traffic fail with asymmetric routing. Ping is successful. In SDWANDiagnostics.log in STS, you can see packets drops with reason -“Not valid for current connection state"...

General procedure for xenserver/citrix hypervisor upgrade

General procedure for xenserver/citrix hypervisor upgrade...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

Change Storefront to force clients to download a specific Workspace App package

When downloading Workspace App from Storefront landing page, it is pulling the most recent version instead of specific desired Workspace App package...

"Http/1.1 Internal Server Error 43531" when accessing Citrix Gateway after upgrading to version 13.0

Users will get the error "Http/1.1 Internal Server Error 43531" The ns.log will give error as below: Dec 23 14:52:26 , aaainfo flags 11 flags2 0, new webview 0, sess flags2 0, flags3 0 flags4 400 ssoDomain , ssoUsername: , ssoUsername2: " Dec 23 14:52:26 XXX.XXX.X.XXX 12/23/2020:19:52:26 GMT...

Published Application Launch Hangs at "Connection established. Negotiating capabilities"

Published application hangs at "Connection established. Negotiating capabilities" for about 30 sec before successful launch...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

Connection Failure Reports on Director

Reasons for the Connection failure reports on the Director...

SAML + LDAP using Nfactor gives error "You are not allowed to login. Please contact your administrator"

After hitting Netscaler for login, you are redirected to SAML and successfully login. Afterwards, you are redirected back to Netscaler and receive the error"You are not allowed to login. Please contact your administrator"...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

StoreFront propagation fails with "Access is denied" error / joining the server group fails

When attempting to join the secondary storefront server the server group fails, Below events logged in the Primary storefront server Event ID2850,2203 === "An error occurred while executing the following command: 'Remove-DSClusterMember' The access was denied. === Or When attempting to propagate...

Uploading Enterprise App (Private App) to Google Play Store via Cloud Endpoint Management Fails - Error "Upload a new APK file with a different package name"

Uploading an APK file to Managed Google Play Store as instructed in Citrix Documentationyou receive the following error message: "Upload a new APK file with a different package name "...

Citrix Provisioning "The trust relationship between this workstation and the primary domain failed."

Windows 10 image loosing trust relationship to the domain after reboot. Machine account reset from PVS server succeeds however VM still gets the same error after reboot and can not login with domain account...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

Unable to install Citrix Virtual Delivery Agent 7.15 CU5 on a Windows 10 machine that has Citrix Workspace App 1912 CU2 already installed...

First User Logon via Citrix Workspace App Since Command Line Deployment Receiving "Citrix Workspace is Setting up your store...”

Citrix Workspace app for Windows via Command Line and configured store URL in the process. During first user logon via Workspace App since reboot the following dialog is displayed"Citrix Workspace is setting up your store. this process will take few minutes”...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

How to Force Secure and HttpOnly Cookie Options for Websites Using NetScaler Appliance

The web administrators may forceSecure and/orHttpOnly flags on the Session ID and the authentication cookies that are generated by the web applications. Modifying Set-Cookie headers to include these two options can be done using an http Load Balancing Virtual Server and Rewrite Policies on a...

Target device fails to boot with "vDisk is locked. 0xffff800c"

When trying to boot a target device, we observe-...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 5100 WANOP Edition and 4100 WANOP Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN formerly NetScaler 5100 WANOP and 4100 WANOP appliances. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

"Cannot Start App" when launching published applications

"Cannot start app" seen when launching applications Event ID 1101 seen in Delivery Controllers application event logs: "The Citrix Broker Service failed to broker a connection for to . The Citrix Broker Service cannot find any available virtual machines."...

Driver Disk for Intel ixgbe 5.9.4 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.2 LTSRrelease who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.9.4 Issues Resolved In this Driver Disk Addresses a memory leak in the control domai...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 11.2.X and 11.3.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 11.2.X and 11.3.X Releases. The tables below explain the Citrix SD-WAN software lifecycle management milestones as well as important information regarding dates and options during this period. Citrix SD-WAN...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

Filter Expressions for Wireshark When Using NetScaler Appliance

This article describes how to use filter expression for Wireshark to analyze the network packet trace recorded when using a NetScaler appliance. Filter Expressions for Wireshark NetScaler appliance inserts its own header called NetScaler Packet Trace, in the frame containing NetScaler specific...

EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

How to Configure a Citrix Gateway Appliance with Unlimited ICA Connections

This article contains information about configuring a Citrix Gateway appliance with unlimited Independent Computing Architecture ICA connections...

Remote CDFTrace Error: Failed to manage the CDFControl remote service

When capturing a remote CDF Trace using CDFControl, you might receive the following error message: “Failed to manage the CDFControl remote service!” OR "Failed to enumerate Citrix providers from the specified host."...

Multi-forest consideration for published resources in Citrix Cloud

How to configure multi forest user can access the published resource in Citrix Cloud...

Understanding Write Cache in Provisioning Services Server

This article provides information about write cache usage in a Citrix Provisioning, formerly Provisioning Services PVS, Server. Write Cache in Provisioning Services Server In PVS, the term “write cache” is used to describe all the cache modes. The write cache includes data written by the target...

How to Enable and Manage Client Audio Settings for the Citrix Receiver using a Group Policy

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explainsCitrix Administrators how to configure the different audio options for Citrix...

How to configure Citrix Receiver for Windows to manually add HTTP stores

This article describes how to enable users to add non-secure HTTP instead of HTTPS stores using Receiver...

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

After logging in to StoreFront, user receives the message "There are no apps or desktops assigned to you at this time." The StoreFront events shows "Event ID 4003"...

Unable to power-on a VM that uses a RTX A6000 vGPU

When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...

Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

Citrix Workspace App Assistance for Non-Admins

Clickhere to download Citrix Workspace App. You have been directed to this article because you have questions about or need assistance with Citrix Workspace app and you are NOT an administrator or technical contact for your organization. As a non-admin user of Citrix Workspace app, you must conta...

Error Could not import the certificate when uploading external SSL certificate to Citrix Endpoint Management console

SSL Listener certificate might fail to import when uploading, with error "Could not import the certificate". Environment Citrix Endpoint Management version 21.1.1.3...

High Availability Synchronization on NetScaler Appliance

This article contains information about synchronization between appliances that are part of a high availability setup. Background High availability synchronization is the process by which configurations are kept identical between the appliances. It is not the process that runs individual commands...

How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront

This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...