Connection Failure Reports on Director

Reasons for the Connection failure reports on the Director...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

Uploading Enterprise App (Private App) to Google Play Store via Cloud Endpoint Management Fails - Error "Upload a new APK file with a different package name"

Uploading an APK file to Managed Google Play Store as instructed in Citrix Documentationyou receive the following error message: "Upload a new APK file with a different package name "...

First User Logon via Citrix Workspace App Since Command Line Deployment Receiving "Citrix Workspace is Setting up your store...”

Citrix Workspace app for Windows via Command Line and configured store URL in the process. During first user logon via Workspace App since reboot the following dialog is displayed"Citrix Workspace is setting up your store. this process will take few minutes”...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

Citrix Provisioning "The trust relationship between this workstation and the primary domain failed."

Windows 10 image loosing trust relationship to the domain after reboot. Machine account reset from PVS server succeeds however VM still gets the same error after reboot and can not login with domain account...

StoreFront propagation fails with "Access is denied" error / joining the server group fails

When attempting to join the secondary storefront server the server group fails, Below events logged in the Primary storefront server Event ID2850,2203 === "An error occurred while executing the following command: 'Remove-DSClusterMember' The access was denied. === Or When attempting to propagate...

Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

Unable to install Citrix Virtual Delivery Agent 7.15 CU5 on a Windows 10 machine that has Citrix Workspace App 1912 CU2 already installed...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

Target device fails to boot with "vDisk is locked. 0xffff800c"

When trying to boot a target device, we observe-...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

How to Force Secure and HttpOnly Cookie Options for Websites Using NetScaler Appliance

The web administrators may forceSecure and/orHttpOnly flags on the Session ID and the authentication cookies that are generated by the web applications. Modifying Set-Cookie headers to include these two options can be done using an http Load Balancing Virtual Server and Rewrite Policies on a...

"Cannot Start App" when launching published applications

"Cannot start app" seen when launching applications Event ID 1101 seen in Delivery Controllers application event logs: "The Citrix Broker Service failed to broker a connection for to . The Citrix Broker Service cannot find any available virtual machines."...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 5100 WANOP Edition and 4100 WANOP Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN formerly NetScaler 5100 WANOP and 4100 WANOP appliances. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Driver Disk for Intel ixgbe 5.9.4 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.2 LTSRrelease who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.9.4 Issues Resolved In this Driver Disk Addresses a memory leak in the control domai...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 11.2.X and 11.3.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 11.2.X and 11.3.X Releases. The tables below explain the Citrix SD-WAN software lifecycle management milestones as well as important information regarding dates and options during this period. Citrix SD-WAN...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

Filter Expressions for Wireshark When Using NetScaler Appliance

This article describes how to use filter expression for Wireshark to analyze the network packet trace recorded when using a NetScaler appliance. Filter Expressions for Wireshark NetScaler appliance inserts its own header called NetScaler Packet Trace, in the frame containing NetScaler specific...

EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

How to Configure a Citrix Gateway Appliance with Unlimited ICA Connections

This article contains information about configuring a Citrix Gateway appliance with unlimited Independent Computing Architecture ICA connections...

Remote CDFTrace Error: Failed to manage the CDFControl remote service

When capturing a remote CDF Trace using CDFControl, you might receive the following error message: “Failed to manage the CDFControl remote service!” OR "Failed to enumerate Citrix providers from the specified host."...

Multi-forest consideration for published resources in Citrix Cloud

How to configure multi forest user can access the published resource in Citrix Cloud...

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

After logging in to StoreFront, user receives the message "There are no apps or desktops assigned to you at this time." The StoreFront events shows "Event ID 4003"...

Unable to power-on a VM that uses a RTX A6000 vGPU

When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...

How to configure Citrix Receiver for Windows to manually add HTTP stores

This article describes how to enable users to add non-secure HTTP instead of HTTPS stores using Receiver...

Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

Understanding Write Cache in Provisioning Services Server

This article provides information about write cache usage in a Citrix Provisioning, formerly Provisioning Services PVS, Server. Write Cache in Provisioning Services Server In PVS, the term “write cache” is used to describe all the cache modes. The write cache includes data written by the target...

How to Enable and Manage Client Audio Settings for the Citrix Receiver using a Group Policy

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explainsCitrix Administrators how to configure the different audio options for Citrix...

High Availability Synchronization on NetScaler Appliance

This article contains information about synchronization between appliances that are part of a high availability setup. Background High availability synchronization is the process by which configurations are kept identical between the appliances. It is not the process that runs individual commands...

Citrix Workspace App Assistance for Non-Admins

Clickhere to download Citrix Workspace App. You have been directed to this article because you have questions about or need assistance with Citrix Workspace app and you are NOT an administrator or technical contact for your organization. As a non-admin user of Citrix Workspace app, you must conta...

How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront

This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...

Error Could not import the certificate when uploading external SSL certificate to Citrix Endpoint Management console

SSL Listener certificate might fail to import when uploading, with error "Could not import the certificate". Environment Citrix Endpoint Management version 21.1.1.3...

On-screen keyboard in the endpoint pops up when the published desktop is launched

When the published desktop is launched, the on-screen keyboard from the client machine appears when clicking on the Start menu or when any keyboard input is needed...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Workspace App for Mac

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error : 183"...

Secure XML traffic between StoreFront and Delivery Controller

Provide assistance through the end to end process of securing XML traffic...

Citrix SDWAN: Local internet breakout traffic is always been sent via Secondary link despite Primary link is up.

Customer has two WAN links bound to Internet Services. One link is Primary and another links is Secondary. The internet traffic is always going via Secondary WAN link despite Primary link is UP. Due to this, when Secondary link goes down, the internet access is getting lost for all the users...

How to install to Citrix ADM a Server Certificate

Steps to install a Server Certificate on Citrix ADM...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 2

Package name:xms10.13.0.10212.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin Date:February, 2021 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| February, 2021| Initia...

Netscaler Notice of Status Change Announcement for Classic Policy Based Features and Functionalities

Citrix Systems, Inc. announces a Notice of Status Change NSC for Citrix ADC Classic policy-based features and functionalities. The dates and milestones provided are in accordance with stated End of Life/End of Support policies for Citrix Systems, Inc. Citrix ADC Features & Functionalities Affecte...

How to collect data for ADC Authentication issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Authentication. Note that additional data may be needed for SAML, OAuth, client cert, device cert, and EPA...

Secure Browser : How to use secure connection between Storefront and Cloud Connector for Secure Browser Service

How to use secure connection between Storefront and Cloud Connector for Secure Browser Service...

Hotfix XS82E017 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX296603 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

iOS Enrollment - Remote Management on DEP devices: Your credentials are either missing or wrong. Try again

When authenticating in Remote Management page the AD user cannot authenticate. Then it gets an error message: Your credentials are either missing or wrong. Try again...

Microsoft Edge using MDX microVPN to connect to Citrix Gateway is seen to redirect many times unexpectedly

When using Microsoft Edge, you may experience random loading of Bookmarked websites, previously visited websites or other unexpected browser redirects HTTP 302, to websites which the user has not chosen to load at the time. Other errors found on closer log examination may appear similar to the...

Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group

User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...

Citrix Data Collection Tool - CDC

Pre-requisites PowerShell 4.0 and above .NET 4.0 and above Media FrameWork 5.0 and above PowerShell Execution policy set to RemoteSigned/Unrestricted/ByPass Task Scheduler should be enabled for the creation of tasks to be executed when triggers are defined. Administrator privileges Please note: Y...

Recommended configurations for Linux Thin Client when experiencing audio delays

Experiencing audio delays when using a Linux based thin client with a IP phone applications for example using Avaya...