UPM - Microsoft Edge browser does not retain saved credentials in subsequent logins

With Citrix User Profile Management UPM configuration Microsoft Edge browser does not retain saved credentials in subsequent login to VDI...

The Citrix Workspace app cannot be reset via the command line

When installed by specifying an account Store URL from the command line, the Citrix Workspace app cannot be reset via the following command from the CLI. And the Delete button on the "Account-Edit" screen becomes inactive so that the account cannot be deleted. "C:\Program Files x86\Citrix\ICA...

YubiKey authentication is working on published desktop but not published app

YubiKey does not work from a published app browser e.g., Microsoft Edge, but it works on the same browser inside a published desktop. The published app and desktop are both hosted on the same server...

Explanation of Delivery Group power management for single session

Explain the detail difference between"Machines to be powered on" in delivery group and "PeakBufferSizePercent" in DDC powershell SDK, when control the power management for pool random delivery groupor unassigned machines...

Default printer becomes "Webex Document Loader"

Even set the Citrix policy "Do not adjust the user’s default printer", the default printer becomes "Webex Document Loader" after logging in...

WEM Admin Console hangs while refreshing Agent Cache for some Agents via Console

When refreshing agent cache from Citrix WEM Console, the console freezes and have to kill and re-connect to get it working again. The issue happens only if specific agent machines are selected for the refresh cache action...

How to verify the NIC information of the interface on MPX

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Virtual Machines Do Not Start After the Upgrade of XenServer

After an upgrade of XenServer, Virtual Machines VMs will not start with the following error: Error: Starting VM 'Name-of-VM - This operation cannot be performed because the specified VDI could not be found on the storage substrate...

How to Add a Permanent Search Domain Entry in the Resolv.conf File of a XenServer Host

This article describes how to add a permanent search domain entry in the resolv.conf file of a XenServer Host. When manually editing the resolv.conf file to add search domains, the entries are not persistent after a XenServer Host reboot...

The citrix workspace app version 23.9.0.17 for chrome no longer works in kiosk mode.

On a Chromebook with OS 116 and 117, for citrix workspace app for chrome no longer works in kiosk mode. After logging in a white screen is seen. Outside of Kiosk mode it works . Chrome OS 115 does not have the issue...

Power Automate agent for virtual desktops doesn't work in ICA/HDX session.

Power Automate agent for virtual desktops doesn't work in ICA/HDX session...

Virtual apps and desktops - 1912/2203 -Citrix Infrastructure / OS upgrade

Query on upgrading the OS Citrix servers Storefront, DDC and License server...

How to prepare for upgrading the operating system of the Citrix License Server

To upgrade the operating system of a standalone Citrix License Server...

Cannot Transfer file when attempting to download file from local drive to a Published Desktop

A User launches a Published Desktop and tries to download a file from a file share but is met with the following error, " Cannot Transfer file. This action is blocked by your organization's Policy" Example:...

Publish Citrix Director as an application to run in kiosk mode

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Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

Webcam name formats in ICA session

Summarize the webcam name formats in ICA session of single session Windows OS...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

Unable to Launch Desktop VDA with Rendezvous Protocol enabled.

Unable to launch the Desktop with Rendezvous Protocol enabled. Getting error as "Published Resource is not available currently. Contact your system admin for further assistance."...

How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 4

Package name: xms10.15.0.10417.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: September 2023 Languages supported: English US Important notes about this update As a best practice, Citrix...

rdx.message_box_error after firmware upgrading

After OS firmware upgrading and try to connect Netscaler GUI, the following error may display...

Installation NOT Successful For 'Citrix Workspace Inside' due to Error: 1625

Workspace app for Windows installation failed with error code 1625...

Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices

In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...

"The network logon service was not started" when logging onto PVS Target Device via Console

When logon PVS Target Device TD via console, it throws below error: "An attempt was made to logon but the network logon service was not started." TD VDI is unregistered status in Citrix Studio...

How to get delivery group published name/assigned users detail information via Powershell command

Get delivery group published name/assigned users/Desktopsdetail information via Powershell command...

Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server

If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...

Error: "Your logon has expired..." When using multiple Netscaler Gateways

Error: "Your logon has expired..." When using multiple Netscaler Gateways to access a single store on StoreFront...

How to Load Balancing PVS server in NetScaler

This article summaries tips when configure Load balance for PVS server...

SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"

After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...

How to optimize paging file configuration for PVS targets (Multi-session Server OS)

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Error "Try again after some time or contact your help desk" after authentication passed

After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk " "Rejecting with error code 4009 “， ”receiveldapusersearchevent:ldapfirstentryreturned null, user XXX not found “...

Adding a new server to a switch side triggers Err-Disabled on the connected Netscaler interface.

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Difference between vhd and vhdx

What's the difference between vhd and vhdx?...

The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

PVS Server Fails to Connect Farm: "An error occurred communicating with the server"

One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

VDA Installation fails with Error 0x000005AA

VDA upgrade fails with an error. "Failed to install component 'Microsoft Remote Desktop Session Host'. 'dism' component failed to install with error 0x000005AA."...

How to add QR Code to the NetScaler Gateway Login page .

How to add QR file to the NetScaler Splash Screen...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

Citrix MCS failed when Azure storage account configured with TLS 1.2 Version.

Citrix MCS fails if the Azure storage account is configured with the TLS 1.2 version...

HOW TO | New network printers are not saving after re-logon

• The users are able to connect and add their network printers to their VDI sessions. However, after logoff the printer settings are not being retained within the user profile. • We would like to retain the network printer within the profile so that it is available for all subsequent logins...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

How to disable Receiver for HTML5 in Cloud?

How to disable Receiver for HTML5 in Cloud?...

On-Prem ADM automatic backups failure for ADC instance

ADM auto backup ADC instance operation failed. End user may haveEmail alert if email notification enabled in ADM...

Configuration of ICA storage policy for Citrix Workspace app for Windows

By default, the ICA files are stored on the local disk for Citrix Workspace app for Windows with the version prior to 2106. Citrix Workspace app for Windows with version 2106 or later change the storage policy of ICA files, which will be stored on memory by default. The default behavior can be...

Keyboard layout sync failures due to Microsoft API limitation

Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...

VDA logs FAS event 107 continuously if Advyza is installed

Users cannot access Domain resources like Network shares, Internal websites, Applications which need Domain/Windows authentication after 5 minutes of logon. Users can access Domain resources soon after they logon, but if they try to access any new resource after 5 minutes, it fails or prompts for...