Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

On-screen keyboard in the endpoint pops up when the published desktop is launched

When the published desktop is launched, the on-screen keyboard from the client machine appears when clicking on the Start menu or when any keyboard input is needed...

Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group

User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...

App Layering 2011 : After ELM Upgrade to 2011 from 2005, adding layer version gives "The issuing certificate does not have a usable private key."

--after upgrading ELM from 2005 to 2011 -- getting an error when we try to add a version to a layer "The issuing certificate does not have a usable private key." -- have offload compositing enabled on vCentre connectors...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

After StoreFront upgrade server groups can no longer propagate changes.

Post upgrade of StoreFront component, propagation fails with below event on Initiating server: Event id 31. An error has occurred during the all server configuration update process. Citrix.DeliveryServices.ConfigurationReplication.Exceptions.ServerUpdateConfigurationException,...

Driver Disk for Intel Gigabit Ethernet Controller igb 5.3.5.20 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's igb driver and wish to use the latest version of the following: Driver Module| Version ---|--- igb| 5.3.5.20 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

Driver Disk for Broadcom megaraid sas 07.706.03.00 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer Current Release 7.2 or later who use Broadcom's megaraidsas driver and wish to use the latest version of the following: Driver Module| Version ---|--- megaraidsas| 07.706.03.00 Issues Resolved In this Driver Disk Includes...

PVS Accelerator - For Citrix Hypervisor 8.2

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.0-pvsaccelerator.iso ---|--- Description| This file updates the PVS Accelerator...

Fix Incorrect Service Endpoint in XA/XD sites

Note: This script applies to XA/XD 7.0 and above. Overview This PowerShell script attempts to fix any bad, missing,changed, or incorrect service endpoints in a site. Please note: You can download the required file from the Citrix downloads website by visiting the following...

XenDesktop 7.x: Database Sizing Tool

Created Date: 10th Nov 2014 Updated Date: 4th Aug 2017 Description The tool provides guidance on the expected size of the XenDesktop 7.x site and monitoring databases. The tool should be used a guide, rather than an exact sizing, as various factors on the SQL server can impact the size...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

How to Create Custom Theme for Logon Page of NetScaler Gateway 10.1 and 10.5

This article describes how to create custom theme for logon page of NetScaler Gateway virtual server...

How DNS(Domain Name System) works with GSLB feature on NetScaler

The Domain Name SystemDNS system is considered as a distributed database which uses the Client/Server architecture. Name Servers are the servers in the architecture, and the resolvers are the clients that are typically library routines installed on an operating system that create and send queries...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

Secure web on iOS devices getting error: Cannot Open Page too many HTTP redirects

When user opens web link with secure web on iOS devices, below error comes up. Error:Cannot Open Page too many HTTP redirects. Secure web log from iOS device: ==================== NSLocalizedDescription = "too many HTTP redirects"; NSUnderlyingError = "Error Domain=kCFErrorDomainCFNetwork...

PVS Provisioned VDA Experiences Poor Performance and Freezing

A PVS provisioned VDA can experience poor performance and freezing when the Machine Creation Services Write Back Cache drivers MCSIO are present in the vDisk image. It is typical to have first identified a machine in this state by its unregistered VDA status. While trying to access the VM, it may...

CVAD1912 - Wfica32 crash pointing to vdcdm30n.dll

When connecting from a client machine with CVAD 1912 LTSR installed, customers may notice that the ICA Connection stops at a White Screen with the message "Connecting". This problem is noticed with CWA 1911 and 1912 LTSR. Client side event logs indicate crash of wfica32 process. Log Name:...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Keyboard and Language (IME) Does Not Sync from Local to VDA

When the user configures Receiver for Windows Advanced Preferences Keyboard and Language Bar Set "Keyboard" to Yes; Manual switch from "Chinese" to "English" or user "Ctrl + Shift" to switch input Keyboard and Language does not sync from local to VDA...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

Error: "The operation could not be performed because a redo log is enabled on the Pool"

After upgradingSDX to 12.0 build, the user is gettingerror while trying to configure network settings for XenServer using LOM...

Changing the Service startup timeout (ServicesPipeTimeout) in Windows

If a service doesn't start within a set amount of time, Windows will kill it and put an error in the System event log. You might decide that you need to extend the service startup timeout. Or, if your services are complaining about a startup timeout too quickly, you might decide you need to check...

Support for Citrix ADC on Azure – Subscription license with hourly price

Citrix provides support for Citrix ADC Subscription based offering subscription license with hourly price on Azure. For builds greater than or equal to Build 13.0.67.43 To file a support case, you need to present support PIN code of Citrix ADC subscription based offering that you have deployed on...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Logon process to VDAs is extremely slow when Citrix UPM is enabled

Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Citrix SD-WAN Software Feature Cheat Sheet

The purpose of this article is to provide guidance of what software, hardware, license and management tool is supported per release. Citrix SD-WAN Software Feature Cheat Sheet also attached for reference R11.4.2 – Nov 2,2021| • You can now configure the LTE interface-based WAN link as a Private...

Error: Lost connection to lmgrd, heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5 in License server

The following error appears in the log files on the License Server and the connection to the License Server is disconnected: Lost connection to lmgrd , heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5...

Failed to launch session with the error code “<AppName> is no longer available. Do you want to remove the shortcut?” on Citrix Workspace App during App/Desktop Launch

When a user tries to launch published application or Desktop by double clicking the shortcut of published applications or Desktops created on user’s Desktop or Start menu, launch fails with error “'AppName' is no longer available. Do you want to remove the shortcut?” Note: This error only applies...

Error while downloding the Citrix Gateway Plugin from Downloads Tab of ADC : Forbidden you don't have permission to access

ADC version below 13.0 Error while downloading plugin: "Forbidden you don't have permission to access /vpns/scripts/mac/CitrixAccessGateway.dmg on this server"...

How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working

One of the possible error conditions reported in the deployment is where in the GUI System - Deployment the following symptoms are reported: Heartbeats are not received from the secondary Data synchronization has failed on secondary Apart of the information displayed in GUI on primary node, there...

How to Upgrade to License Server 11.x on Windows 2008

This article describes how to upgrade Citrix License server to 11.10 and 11.11.1 on a Windows 2008 Server...

Citrix Cloud Connector Upgrade Waiting on .NET 4.7.2 Prerequisite

Navigate to Add/remove programs If you see the Connector version with anything less than version 6.8.0 The installer logs for the connector will be in the following locations: C:\ProgramData\Citrix\WorkspaceCloud\InstallLogs C:\Windows\Temp\CitrixLogs\CloudServicesSetup You may see an error relat...

Enabling And Adding USB Devices With Receiver For Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Objective This article describes enabling USB redirection, adding devices and tested USB devices by...

Windows 10 v2004, 20H2, 21H1, 21H2 & 22H2 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel 'May 2020 update' v2004 in May 2020,'October 2020 update'20H2 in October 2020, 'May 2021 update' 21H1 in May 2021, 'November 2021 update' 21H2 and '2022...

Error: "Unable to launch your application." When Launching Published Applications or Desktops Through Citrix Gateway

Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following error is displayed when launching published applications or desktops through CitrixGateway: "Unable to launch your application." If you directly connect to the StoreFront URL, then you are able to launch the published...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

Endpoint Management 10.9.0.12 - Profile installation failed, MDM Payroll error

Unable to enroll DEP devices, failing while the 2nd profile installation with an error: "the new mdm payload doesn't match the old payload"...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

Error: “Cannot Complete Your Request” When Using Custom Portal Theme on AAA or Gateway VServer

Custom portal theme on AAA or Gateway VServer shows ‘Cannot complete your request’ error instead of the login page. When you click OK, you see the logon page and after your enter credential you can access your published resources. In-built theme works fine. When we create a new custom portal them...

High Disk Space Usage on Citrix ADM Causes MAS GUI Inaccessibility

High Disk space usage on Citrix ADM Unable to login to the ADM through GUI / CLI. df -h output shows close to 100% Disk utilization. 150GB of disk space was consumed by /var/mps/dbpgsql/data/pglog. The DB log file indicates thatlot of error messages related to MAS DB went Read-Replica mode. This...