XenServer - Overview of Disaster Recovery Options

This article provides an overview of different backup/restore methods available in XenServer for Virtual Machine Metadata. Background Backup/Restore or Site Recover/Disaster Recovery options in XenServer have evolved over recent product versions. This document briefly explains those options...

Unable to Bind Provisioning Services TFTP Service to Multiple NICs

Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...

Error: "StoreFront Monitor Probe Failed" on NetScaler

StoreFront monitor does not work on NetScaler and displays error "StoreFront Monitor Probe Failed". When http monitor is bound to StoreFront service, 200 OK is received in response and service shows as UP. When https monitor is bound to StoreFront service, it fails with error 404 Not Found...

Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode

This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...

Error: XDDS:84D81E3A Unable to Read Disk. Failed to create Machine Catalog. Permission to perform this operation was denied.

Error: XDDS:84D81E3AUnable to Read Disk.Failed to create Machine Catalog. Permission to perform this operation was denied" when creating machine catalog...

How to Backup the XenMobile Database

This article describes how to back up the XenMobile database...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

How to Check if Extra C-States are Enabled without Booting into the BIOS

This article describes how to check extra C-States are enabled in the host without rebooting into the BIOS...

Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services

After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...

Recommended Install Order for Preparing Target Device Captured by Provisioning Server to Deploy vDisk

This article contains the recommended order to install or prepare a target device that must be captured by the Provisioning Services Sever to deploy a virtual disk...

TCP Checksum Interoperability with RFC1624

Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

Windows Event Codes Generated by Provisioning Services BNIStack

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When to Enable Intermediate Buffering for Local Hard Drive Cache?

Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...

CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps

This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services

When a Network Driver Interface Specification NDIS filter driver from third party product is installed on the master target device before the image process, a vDisk is not attached and the Provisioning Services agent icon on the system tray shows a red X. This causes an inability to create a new...

How to Configure Logon Point for Access Gateway 5.0.4 with StoreFront 2.5 for Receiver

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Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...

How to Configure StoreFront to Start Published Desktops in Full Screen Mode

This article describes how to configure StoreFront to start published desktops in Full Screen Mode...

How to Upgrade from StoreFront 2.1 to StoreFront 2.6

The sequence of steps to upgrade from StoreFront 1.2to StoreFront 2.5: 1. Upgrade from StoreFront1.2 to StoreFront2.0. 2. Upgrade from StoreFront 2.0 to StoreFront 2.5 or StoreFront 2.6. For more information see the StoreFrontlegacy product documentation. To learn more about upgrading from...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm

The Provisioning Services Console fails to connect to the farm and displays one of the following error messages: “The system setup is not correct.” or "The system was not configured correctly" The Event logs register a series of Event 11 with StreamProcess as the source: “Cannot establish a...

Copied vDisk Fails to Start in Private Mode

Provisioning Services Server target devices fail to boot in private mode with the following error: “vDisk file access permission denied ” The error does not occur when the target devices boot is in standard mode...

Considerations for Connecting XenServer to the Switch Ports

This article contains information about connecting XenServer to a switch. Background Switch ports must be configured differently for a XenServer host as opposed to a standard computer. The following considerations are recommended when connecting a XenServer to a switch: If using Spanning Tree...

Domain Pass-through to StoreFront Cannot Launch XenDesktop

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Adding Virtual Machines Created by Machine Creation Services to New Catalog

After deleting the host connection in XenDesktop, desktops created using Machine Creation Service MCS are not visible in the Catalog...

Desktops Do Not Register using XenDesktop and Provisioning Server

When using ​XenDesktop with Provisioning Service, the desktops do not register. Note : XenDesktop might try starting all the machines in your desktop group on the VDA Event Viewer: Under Application: Desktop Service - Failed to start WCF services. Exception Log on Failure due to unknown user name...

Support for XenApp in Virtualized Environments

This article provides information on support for XenApp in virtualized environments. Virtual servers provide mainframe-class virtual machines on Intel and AMD architecture servers, and are ideally suited for consolidating and partitioning systems in high-performance environments. Citrix supports...

Firefox Users Cannot Access Desktops or Applications from Receiver for Websites

Windows, Mac OS X, and Linux users cannot access desktops and applications from Receiver for websites using Mozilla Firefox 26 or later. When a Firefox user clicks an icon, the Receiver for website displays a spinner for a few seconds, but the desktop or application does not start and no error...

Application Launch Requests Might Fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server

Application launch requests might fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server. “Event 10001: A usable server cannot be found on which to launch the application.”...

How to Enable HTML5 Connections to Provisioning Services Based Catalogs

Enabling connections from Receiver for HTML5 to desktops deployed using Provisioning Services. Background Enabling connections from Receiver for HTML5 to desktops in Provisioning Services PVS based catalogs might require additional steps to complete depending on the persistence of the write cache...

Partition Details are Not Displayed After a Clean Install of XenServer 6.x

On a clean install of XenServer 6.0 or later, the detailed partition does not appear for XenServer boot disk when you run the command,fdisk –l. On XenServer 6.0 or later and running thefdisk –l command, following shows the output and does not display any partition details of the booting disk. Pri...

Provisioning Services Console Error is Displayed During KMS Activation

When changing a virtual disk vDisk in private mode to KMS activation and then changing the mode to standard image modeor changing the activation procedure to KMS for a vDisk in standard image mode, the following error message appears, which can be seen in the console.log when in debug level or in...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 8

Package name: xms10.15.0.10808.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: July 2024 Languages...

Error - "Your Logon has expired. Please logon again to continue".

An error is seen logging on to Storefront. "Your logon has expired. Please log on again to continue" Error is only seen when logging on as a user from a different domain to that of the Storefront server...

Microsoft Teams VDI 2.0 Fatal Exception Information

Overview Microsoft has recently started to roll out their New VDI solution for Teams. As soon as the rollout started, some of our customers started experiencing a fatal exception resulting in a blue screen. This fatal exception happens only on 2203 LTSR CU2 and below or 2303 CR and below. This...

Citrix CDFControl Service How to Save Logs On A UNC Network Share

Sometimes it may be necessary to save trace data to a shared network folder, for example, crash/hang issues with non-persistent VDAs or due to local disk space constraints...

Horizontal two finger scrolling on touchpad does not work with Citrix Workspace app for ChromeOS

When using Citrix Workspace app for ChromeOS, horizontal two finger scrolling on touchpad does not work in HDX session. It interpreted as vertical scrolling...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Trackpad on the latest Magic Keyboards for iPad Pro M4 is not compatible with the CWA for iOS

The trackpad on the latest Magic Keyboards for the new iPad Pro M4 11-inch and 13-inch is currently not compatible with the Citrix Workspace app on iOS...

CLI SSH not working after upgrade with OpenSSH vulnerability patch Error Bad SSH2 cipher spec

After Upgrading to a firmware version with OpenSSH v9.3 patched for the recent SSH vulnerabilities 12.1-55.304+ FIPS, 13.0-92.23+, 13.1-53.4+, 13.1-37.180+ FIPS, 14.1-22.16+ SSH is not working anymore. Putty throws the error: Network error: Software caused connection abort...

PVS export wizard reports "No Devices Found to Export"

Unable to add PVS provisioned machines to Studio Machine Catalogs. When using the Export Devices Wizard, users receive the error "No Devices Found to Export". Issue remains even after deleting and recreating the AD computer objects...

Autoscale managed VDAs, unexpectedly being powered on

Citrix Machine Catalog capacity is managed by Autoscaling. The customer noticed more machines are powered on that set by Autoscaling, even though there is low utilization in the environment. Support teams validated customers autoscaling configuration, and confirmed there was excess load capacity ...

Troubleshooting intermittent sync issues in Secure Mail

Secure Mail fails to sync intermittently...

PVS | StreamService cannot access vDisks after reboot

Intermittent problems with the StreamService of the PVS servers. Infrequently, when the PVS server boots, the StreamService is unable to access the vDisks. The event logs show the error message "Login failed error code: 2 for device : Server : vDisk file access permission denied". Two short-term...

Compatibility license - avoid mixed editions when renewing Universal HMC or Citrix for Private Cloud

What is the mixed edition problem? Mixed edition means combining Premium with Standard or Advanced editions, or Advanced with Standard editions on the same site. This also applies to mixing license types User/Device U/D and Concurrent CCU; for example Premium U/D with Premium CCU or Advanced U/D...

New machines with vTPM have the same thumbprint in vSphere

New machines have the same vTPM thumbprint as the master image in vSphere. This can be seen using PowerCLI and comparing the machines with the following command: Get-VTpm -vm | Get-VTpmCertificate...

Citrix uberAgent Security Bulletin for CVE-2024-3902

A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. This vulnerability only impacts uberAgent and does not impact any other Citrix and or Cloud Software Group products. Affected Versions: The following supported...