PVS Servers randomly became offline

PVS servers were randomly offline and then recover automatically. The issue could happen several times a day on different PVS server. When PVS server was offline, sometimes we saw Streamprocess event 11 logged in event log, but sometime not...

Demo to configure profile management through HDX policies

If you want to test to configure Citrix UPM ,you feel confused about the detail steps.This article will guide you one by one...

Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...

Bnistack error 85 - IOS Socket UNAVAILABLE - not counting retry

Target Devices actively connected to Provisioning Services suddenly exhibit severe performance issues such as: Target completely hangs Performance is extremely slow Number of retries increases dramatically Atthe same time the following error is found in the Event Logs inside the Target Device:...

PVS Targets run chkdsk at boot after the vDisk has been modified

Every time a PVS Target Device boots from a vDisk the OS detects problems with the C: drive and automatically runs chkdsk at boot time. The following events might be observed in the Windows Event Log on the Target Device: Event Log: System Source: Ntfs Event ID: 55 Text: The file system structure...

Changing DNS information on App layering ELM - 4.x

In 4.x, you cannot update DNS information by going to port 5480 MAIPAddress:5480...

Install XenServer tools silently

To silently install the XenServer Tools and to prevent the system from rebooting...

Why does Citrix Receiver send DNS query for nonexistent hostname?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Question: Why does Citrix Receiver send DNS queries to similar NonExistingSubDomain? Answer: Citrix...

Citrix Receiver: Difference of Logon Experience When Logon StoreFront with a Locked Account by Using Username/password and Smart Card

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes user experience of using Pass-throughwith username and password or smart card log...

How to Hide a Store from Being Listed During Discovery with Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information To stop a Store from being listed during the Discovery process with Receiver change the properties of th...

XenServer- Server are in maintenance mode

XenServer are not able to connect to XenCenter...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

How to change control domain memory using XenCenter in XenServer 7.1 and higher?

This article describes the method to change the amount of memory allocated to the Control Domain using XenCenter...

PVS 7.13: XenServer PVS-Accelerator Introduction and Requirements

Note : This feature is only available in XenServer 7.1 and PVS 7.13 or later. XenServer PVS-Accelerator feature offers additional capabilities for customers using XenServer and Citrix Provisioning Services PVS. With this feature, the read requests from a PVS target device can now be cached on eac...

How to redirect request to different Hostname using Responder Feature of NetScaler

The objective of the article is to make use of NetScaler Responder Feature to redirect the request from 1 hostname to a different hostname. Example: The domain for a company has moved from exampleold.com to examplenew.com Now, even if the users access website.exampleold.com , the request should b...

How to create an SSL Listener/Server Certificate for Citrix Endpoint Management

This knowledge base article guides users through the process of generating an SSL/Server certificate for Endpoint Management 10.x on a Windows server...

How to Configure CEIP / Call Home for the Citrix License Server

Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...

How to Enable Password Expiration Notification on StoreFront 2.x

This article helps you configure StoreFront 2.x server to show password expiry warning message when you connect directly to StoreFront server...

Citrix Guidelines for Antivirus Software Configuration for Citrix Profile Management

This article provides guidelines for configuring antivirus software in environments using Citrix Profile Management Technology .These antivirus guidelines are not vendor-specific and are independent of the version of Citrix Profile Management deployed, except where explicitly stated. For Citrix...

StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process

Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...

How to Configure Multiple Domains for Citrix Endpoint Management

The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...

How to Configure Certificate Based Authentication for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management...

HTTP Open Redirect Vulnerability in License Server

This article explains the steps required to apply the manual workaround for the issue described in CTX219885 – Open Redirect Vulnerability in Citrix License Server for Windows and License Server VPX. This article is available on our website at the following address:...

UPM 5.2: Getting temporary profiles

Getting temporary profiles...

Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

The following error is seen in the event viewer of the Director server: Log Name: Application Source: Citrix Director Service Date: 1/20/2017 11:05:33 AM Event ID: 5 Task Category: None Level: Error Keywords: Classic User: N/A Computer: CtxDirector.RepLab.Local Description: The description for...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

How to Export Contacts from Citrix Secure Mail to Mobile Devices

How to export contacts from Citrix Secure Mail to local contacts on mobile devices...

License Server Error: No Licenses Available for Specified Server Type

When the XenServer is attempted to be licensed you may come across error "The license-server did not issue a license for server "servername" because there were no license for the specified type available"...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

"Attach a smart card reader and insert your smart card to log on" When no Smart Card Authentication Present

When using Citrix Receiver to connect to the NetScaler Gateway, StoreFront users get "Attach a smart card reader and insert your smart card to log on" however smart authentication is not configured...

NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine

When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...

Provisioning Server 7.9 -- PVS Target Devices drop off network after login

Having logged into a PVS Target Device we see the Target Device disconnect from PVS Console. The Target Device then becomes unresponsive to pings and the machine hangs and sits in an unresponsive state...

How do I fetch bindings for all NetScaler entities of a single entity type using a single NITRO AP

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VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...

How to add a pre-log in or post-log in message for users in an on-prem Storefront environment

With on-prem Storefront, administrators can customise their users' pre-log in or post log-in experience by adding a pop-up welcome message...

How to find the hotfix applied on XenServer ?

Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...

Generated troubleshooting for NFS related issues on XenServer

This article will give you guidelines for troubleshooting NFS SR related issues on XenServer...

Error:"An SSL connection to the server couldn't be established" when using Workspace App for Linux

When trying to authenticate to a StoreFrontserver using the StoreFrontURL you get the error: An SSL connection to the server couldn't be established because the server's certificate was not trusted...

XenCenter System Alerts

The following table displays the system events/conditions that will a trigger an alert to be displayed in XenCenter System Alerts window. XenCenter System Alerts You can view a range of different types of alert in theSystem Alertswindow, including: Performance alerts. Performance alerts may be...

How to connect to a console of a Linux VM from XenServer Host Console

Sometimes it might be necessary to connect to the console of VM via command line when SSH and XenCenter console is not working. This article describe the process for it...

How to capture network trace for a XenServer VM while booting up ?

In order to troubleshoot issues related to TFTP or DHCP, we may need to capture network traces during initial VM bootup. As Virtual interface is not loaded during initial bootup phase of VM, we need to capture trace on the tap device...

Smart Access Control Policy Not Working on XenApp Server

A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

How to customize file upload and download using Workspace app for HTML5 and Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. 1. Customize file upload to view uploaded files inside application File open/save dialogues. 2...

To install StoreFront using command prompt

To install StoreFront at a command prompt...

Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.

When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

NetScaler: Error - "your apps are not available at this time" when login from Receiver

NetScaler: Error - "your apps are not available at this time" when login from Receiver. This occurs when going via the NetScaler gateway . Direct access to SF works fine, as well as browser access to gateway works fine...

Receiver for Android Connects to Default StoreFront WebUI

When adding account using Receiver for Android 3.9.1 and accessing StoreFront using NetScaler Gateway, setting defaults to StoreFront Web UI instead of showing list of apps in the Receiver app. It opens a webpage to sign into Receiver for Web. When changing type to XenApp Services or NetScaler...