WEM 2203: Citrix WEM Service Citrix.Wem.Agent.Service.exe crash

After installing WEM Agent version 2203, the following system events are logged in the VDA: Event ID 1026: .NET Runtime Application: Citrix.Wem.Agent.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. and Event ID 1000: Faulting...

Troubleshoot Gray or Black Screen

Troubleshooting steps for gray / black screen: Problem| Solution ---|--- Check the event log when gray screen appears or seamless apps fail to launch| Error ID 1002CTX220418 Error ID 1005 and 1003CTX312452 Gray screen when launching Citrix Virtual Desktop with Citrix WEM Service Agent | CTX312240...

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022 VDA if client keyboard layout set “sync only once” mode Following are the details of the error, 1. VDA OS is a Windows server 2016/2019/2022 English version. 2. CWA Windows set the keyboard layout to “Sync only once – when the...

How to Manually Configure Certificate Trust in Web Interface for NetScaler

This article describes how to import a root Certificate Authority CA into the NetScaler's trusted certificate store using the CLI. Setting up the certificate trust is necessary when deploying Web Interface for NetScaler in Gateway Direct Mode with the Authentication Point set to Access Gateway: A...

Citrix Analytics Service (CAS) Onboarding Assistant

CAS Onboarding Assistant helps troubleshoot issues while onboarding your StoreFront with Citrix Analytics. The Storefront server might fail to connect to Citrix Analytics after importing the configuration settings from Citrix Analytics to your StoreFront server. CAS Onboarding Assistant checks al...

Citrix Studio Mandatory Upgrade

Citrix Studio shows the messageMandatory Upgrade...

How to increase the PVS write cache disk

Increasing the Write Cache disk in PVS target devices...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

Incoming audio issue on Microsoft Teams optimization for CWA HTML5

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet below conditions are likely to see the issue are on Citrix Workspace app for HTML5 AND have enabled Microsoft Teams optimization...

Error: "Invalid File Format" while submitting a CSR on tools.xm.citrix.com

When submitting the CSR the Admin Receives: "Error: Invalid File format" CSR is generated viaIIS according to the documentation: https://docs.citrix.com/en-us/xenmobile/server/authentication/apns.html...

Use Email based discovery for Workspace with Citrix Cloud

Before 2023 ======== Email based discovery can be used to add a Store to the Workspace, using the email address instead of the Store URL. We could do this for on-prem Stores, even with Gateway. The steps are provided here...

Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 11

Package name: xms10.12.0.11103.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces: xms10.12.0.11004.bin, xms10.12.0.10917.bin, xms10.12.0.10818.bin, xms10.12.0.10714.bin, xms10.12.0.10613.bin, xms10.12.0.10539.bin, xms10.12.0.10417.bin, xms10.12.0.10324.bin,...

Diagnostic data to collect for Citrix Tech Support when a Citrix Browser App fails to launch

To find out what is going wrong when a Citrix browser app fails to launch, tech support needs: Decrypted Fiddler traces, the output from the terminal window, and Citrix Browser debug logs...

Microsoft Teams optimization not working for self-hosted Citrix Workspace app for Chrome OS users

Users who meet all below conditions use self-hosted/repackaged versions of Citrix Workspace app for Chrome OS from their own enterprise admin consoles AND have updated to Chrome OS Version 96 and above, AND have enabled Microsoft Teams optimization AND are onversion 2111 of Citrix Workspace app f...

SDWAN: Virtual paths are flapping.

The virtual paths are fluctuating from GOOD to BAD/DEAD and vice versa. This can be checked under Monitoring Statistics Path Summary table. The Loss % of upload paths of DC to Branch SDWAN were showing 43 % and 8 % as shown below:...

What are the storage space requirements for successful VM migration across Storage repositories?

When performing storage xenmotion moving of disks from one SR to another while it is attached to a VM that is running, it fails with insufficient space...

How to debug and resolve ADM-HA DB Streaming broken issues

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After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

SDWAN Center: Getting "An internal error has occurred" while trying to fetch Virtual path details using the NITRO API Command

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Citrix Cloud : VDAs session count increases and the Load index does not show the right value

Events on Server VDA: Event ID : 1039 Source : Citrix Desktop Service Error Details : The Citrix Desktop Service failed to initialize a performance counter. Load management associated with this counter will be disabled...

Storefront page displayed in Dutch instead of English

In certain conditions, the StoreFront web page may be displayed in a language other than English. In this instance, we are using Dutch as an example but this applies to any language...

CVAD 1912 CU2 || Unable launch applications / Desktop from client - Unknown client error 1110, Proxy error

User can access to Published app locally. .User cannot access published apps or desktop through VPN from client machine.Ping and access Domain server, local DNS, etc working fine...

Tracing Network Traffic from Receiver for Web to StoreFront Services

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

XenApp UNIX Error : Latency Issue with Published Application or Desktops from XenApp for UNIX through Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. While using Citrix Receiver 3.x to access published application from Citrix XenApp for UNIX, users...

ADC Fails To Connect To ADM for Pooled Licensing

When trying to add the ADC to the ADM for Pooled Licensing, or CPU based licensing, or anything that uses ADM as the license server, you receive an errror. Error might be "Unable to connect to licenseserver" or "Registration of device failed"...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

Target device fails to boot with "vDisk is locked. 0xffff800c"

When trying to boot a target device, we observe-...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

On-screen keyboard in the endpoint pops up when the published desktop is launched

When the published desktop is launched, the on-screen keyboard from the client machine appears when clicking on the Start menu or when any keyboard input is needed...

Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group

User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...

App Layering 2011 : After ELM Upgrade to 2011 from 2005, adding layer version gives "The issuing certificate does not have a usable private key."

--after upgrading ELM from 2005 to 2011 -- getting an error when we try to add a version to a layer "The issuing certificate does not have a usable private key." -- have offload compositing enabled on vCentre connectors...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

After StoreFront upgrade server groups can no longer propagate changes.

Post upgrade of StoreFront component, propagation fails with below event on Initiating server: Event id 31. An error has occurred during the all server configuration update process. Citrix.DeliveryServices.ConfigurationReplication.Exceptions.ServerUpdateConfigurationException,...

Driver Disk for Intel Gigabit Ethernet Controller igb 5.3.5.20 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's igb driver and wish to use the latest version of the following: Driver Module| Version ---|--- igb| 5.3.5.20 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

Driver Disk for Broadcom megaraid sas 07.706.03.00 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer Current Release 7.2 or later who use Broadcom's megaraidsas driver and wish to use the latest version of the following: Driver Module| Version ---|--- megaraidsas| 07.706.03.00 Issues Resolved In this Driver Disk Includes...

PVS Accelerator - For Citrix Hypervisor 8.2

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.0-pvsaccelerator.iso ---|--- Description| This file updates the PVS Accelerator...

Fix Incorrect Service Endpoint in XA/XD sites

Note: This script applies to XA/XD 7.0 and above. Overview This PowerShell script attempts to fix any bad, missing,changed, or incorrect service endpoints in a site. Please note: You can download the required file from the Citrix downloads website by visiting the following...

XenDesktop 7.x: Database Sizing Tool

Created Date: 10th Nov 2014 Updated Date: 4th Aug 2017 Description The tool provides guidance on the expected size of the XenDesktop 7.x site and monitoring databases. The tool should be used a guide, rather than an exact sizing, as various factors on the SQL server can impact the size...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Citrix App Layering: Compress Layer Utility

Introduction When layers are created in Unidesk 2.x files are written into the vmdk at the block level. The vmdk being written to is a “Thin” disk but deleted blocks are not freed up before saving the layer. This means that the layer sizer is greater then the actual size of the files required to...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

How to Create Custom Theme for Logon Page of NetScaler Gateway 10.1 and 10.5

This article describes how to create custom theme for logon page of NetScaler Gateway virtual server...

How DNS(Domain Name System) works with GSLB feature on NetScaler

The Domain Name SystemDNS system is considered as a distributed database which uses the Client/Server architecture. Name Servers are the servers in the architecture, and the resolvers are the clients that are typically library routines installed on an operating system that create and send queries...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...