Application Enumeration Fails When Connecting Through Windows App Receiver and NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Application enumeration fails when connecting through Windows App Receiver and NetScaler Gateway...

Error: "Intermediate CA or Root CA Certificate Signature Verification Failed" on NetScaler Gateway

Enrollment and authentication works with LDAP policy however unable to enroll devices using CBA client certification authentication. Authentication is denied at NetScaler Gateway.While disabling authentication on NetScaler Gateway, client certificate can be pushed to the device using a device...

How to configure standalone SQL server, Database Mirroring, and Always on High Availability

How to configure standalone SQL server, Database Mirroring, and Always on High Availability...

"This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront

Error: "This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront...

Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway

The following error is displayed after logging on to NetScaler Gateway: "403 - Forbidden: Access is denied."...

SSL VPN Split Tunnel Issue Through NetScaler

Split tunneling does not allow to access internal websites. When WorxWeb is launched "The VPN service has failed to connect" error message is displayed. With split tunneling disabled customer is able to view website fine traffic is routed to internal network. When trying to hit external network...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

FAQ: Key Sizes/Certificates Supported by ADC

Q: What are the key sizes/certificates supported by ADC? A : An MPX appliance supports certificates of 512 or more bits, up to the following sizes: 4096-bit server certificate on the virtual server 4096-bit client certificate on the service 4096-bit CA certificate includes intermediate and root...

Web Cams Not Working Through Published Desktop OS Session | Being Redirected As Optimized USB

The End-Users are unable to use the Web Cam through a Published Desktop OS session launched using Workspace App USB Device Being Redirected As Optimized USB...

How to enable Syslog over TCP in ADC

This article describes how to enable syslog over TCP in ADC. Background Syslog is the standard used for logging information. Syslog enables isolation of the system that generates information and the system that stores the information. Syslog usage is quite common in Network implementations today...

How do I Load Balance DNS traffic (DNS proxy) on NetScaler?

Domain Name Servers DNS are the Internet's equivalent of a phone book. They maintain a directory of domain names and translate them to Internet Protocol IP addresses. When you request DNS resolution of a domain name, the NetScaler appliance uses the configuredLoad Balancing method to select a DNS...

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...

Understanding Garbage Collection and Coalesce Process Troubleshooting

Summary In most cases, customers have experienced issues with coalescing snapshots after deleting snapshots. At times we do notsee the reclaimed space once a snapshot is deleted. Even with an SR rescan to manually get the Garbage Collection GC to kick-in does not reclaim space. This article...

How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

Duplicate App Icons on Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Affected users see multiple stores configured CCA4-UK, CCA4-UK1, CCA4-UK2 and so on. Receiver was...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

Advanced Memory and Storage Considerations for Provisioning Services

As Citrix Provisioning Services has begun to play a greater role in XenApp and XenDesktop implementations, many discussions have been had on proper sizing of Provisioning Services from a network, CPU and storage perspective. However, most recommendations have left out guidelines for proper sizing...

How to Disable SR-IOV on Emulex CNA\HBA on HP Hosts Running XenServer 6.5

To Disable SR-IOV on Emulex CNA\HBA...

Target Device Not Booting Up with message "No entry found in the database".

Targets are not booting in Provisioning Server. You can see the error during boot:No entry found in the database...

Citrix Provisioning Services Antivirus Best Practices

The environment may experience one or more of the following symptoms if the antivirus client is impacting either the Target Devices or PVS Servers. - Target Devices running the VDA software may appear power state unknown and no longer registered whenlooking at them via Studio or Director. -...

GACS - App Configuration settings not being applied to HTML5 Client

App Configuration service GACS settings to disable options in the Toolbar for HTML5 client are not applied...

Invalid login error is show when FAS is enabled on Rocky Linux 9.2

You deploy Rocky Linux 9.x FAS is configured and works fine on other OS like Windows, Ubuntu Issue is seen only with RHEL 9.x or Rocky Linux 9.x Invalid login prompt is thrown. Preauthentication errors are noticed in ctxkrb debug tool when installed for debug purposes on the Linux VDA...

Support for Tunneling Syslog to On Premise Datacenter when using Adaptive Authentication on Cloud

Configure external syslog server when using Adaptive Authentication on Cloud...

Citrix Daas - Azure - VM Booting Issue (after using Azure Image Gallery)

Could not see VM created in the Citrix DaaS & Azure Azure Image Gallery as it keep going in power off state immediately when attempting to boot - Unable to see VM OsDisk in the Azure Portal - Only Identity Disk & NIC card is getting created in the Azure Portal...

Black area's when launching Horizon app on VDA 2402 CU1

After upgrading our VDA to 2402 cu1 we are presented with black artifacts on launch of Horizon app...

Citrix DaaS - Hosting Connection "Username and Password Not Recognized" Error

When attempting to establish or test a hosting connection within your virtualization environment, the system reports an authentication failure with the following error message: "The username and password combination supplied for this connection was not recognized." This error indicates that the...

Citrix DaaS Studio: Resolving VM List Delay Due to Cloud Connector Timeout

Administrators may encounter a delay when retrieving the list of machines from Citrix Cloud in a particular resource location. This issue is often observed under the following circumstances: The Cloud Connector is unavailable or unresponsive. The connector is undergoing maintenance or is being...

NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication

Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...

Citrix DaaS: Autoscale fails to turn ON the Virtual Machines

You may see AutoScale failing to turn ON the Virtual Machines at the scheduled time in AWS...

Latency using any Cloud application with 49" Inch Monitor ( using 5K resolution [5120*1440] )

After switching from On-Prem 1912 CU6 to Cloud 2203 CU3 - There is sluggish performance using a higher resolution monitors & increased in number of Monitors - Problem appears on 6 monitors with a resolution of 19201200 - Problemappears on 1x monitor with 49" curved monitor with a resolution of...

VDA 2402 - How to redirect all URLs using Host to Client Redirection

Use Host to Client Redirection policy to redirect all URLs from the VDA to the Client. This is useful when redirection fails when the URL is not added to ValidSites Registry, but Customer wants to redirect a long list of URLs but doesn't mind redirecting all URLs...

High Battery usage for Wireless Bluetooth Headset with Citrix HDX RTOP Media Engine version 2.3

After migrating from Lync VDI Plugin RTOP 2.0 to RTOP 2.3, the overall battery usage of wireless bluetooth model Jabra Pro 930 headsets is increased by 50%...

NetScaler 14.1 43.x - Citrix ADM Telemetry Download Fails with Error "400 Bad Request"

Citrix ADM users might encounter an immediate "400 Bad Request" error when attempting to download the 'Telemetry file'. As per mpsservice.log - ./mpsservice.log:1 x.x.x.x Debug TCPServerConnection default4473 HTTP Request from URI:/nitro/v1/download/consoletelemetry.tgz, method:GET...

ADC: HSTS not working on NetScaler Gateway when using a Standard License.

After enabling HSTS at the Gateway Virtual Server using SSL Profile or SSL Parameters, some responses still do not contain the HSTS header...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 5

Package name: xms10.16.0.10551.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10427.bin, xms10.16.0.10318.bin, xms10.16.0.10205.bin, xms10.16.0.10108.bin Date: April 2025 Languages supported: English US Important notes about this update As a best practice...

Application change coordinates when reconnecting to Citrix session from same client.

Users connect to Remote PC Access VDA in the office. Both office PC and the client they are connecting from have identical 6 monitor configuration. When they remote in and position their applications on specific screens and then reconnect, sometimes applications move to main screen instead of...

Citrix Cloud - Custom URL Conflict: "Unable to Process Your Request" on Workspace Connection

Administrators attempting to configure Citrix Conditional Authentication find that the option to utilize custom URLs or domains is unavailable. There is no apparent setting within the Conditional Authentication configuration interface to input or apply a custom URL...

Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled

Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...

When resizing an OS layer to a smaller size, the Finalize process fails

When attempting to shrink an OS layer version OS layer using a size that is smaller then it currently is , the Finalize process may fail. The CALCE or UNISYSLIB logs from the Compositing Engine would shows an error similar to the following: 2024-01-17 09:29:11 ERROR 1668 uni.ca.syslib.reghive...

Driver Disk for Intel ice 1.15.5 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.15.5 Issues resolved in this drive...

BSOD, "BAD SYSTEM CONFIG INFO", When Creating a New Layer

When trying to create a new Windows 11 platform layer a BSOD loop occurs during the first boot of the packaging machine. Offload Composting was enabled. The below screens are seen...

EPA Client Removed When Workspace App is Upgraded from 2402 to 2402 CU1

Endpoints have Workspace app 2402 installed along with EPA Client Endpoints have been upgraded to Workspace app 2402 CU1 After upgrade, the EPA client has been removed...

Lower than expected performance with AMD CPUs and DOD

Lower than expected performance when using AMD CPUs on the VDA and Citrix Display Only Driver DOD which could result in perceived lag. The lag might be more noticeable with multiple monitors and is only observed with AMD CPUs. These symptoms might be observed with CVAD versions prior to 2212 or...

Citrix Printing - Printer properties local settings is grayed out

Printer properties local settings grayed out after Citrix VDA server upgraded to Windows 2019 and Citrix upgraded to 2402...

Image Preparation fails using MCS on GCP due to Google's deprecated images disk export workflow

Symptoms or Error Customers cannot create new catalogs or update the images of existing catalogs. Solution Citrix is currently working on a fix. Workaround: Customers can update the json files to use a newer image and script.Below is the step-by-step process. There are 2 options to update the...

ADC: Unable to delete backup files from GUI

Customer sees 50 backup files on NetScaler GUI whereas same files are not visible on /var/nssysbackup directory. Whenever trying to delete the backup files from GUI it shows "ERROR: Backup file does not exist."...

Netscale MPX/SDXr: LOM GUI is not accessible.

Unable to access the GUI of configured LOM IP. CLI access to LOM IP works but does not behave as expected...

Rendezvous v1 Connections fail after setting PortNumber argument on VDA Command Line Installs

After installing VDA with a custom port number with the commandline argument: /portnumber NNNN where NNNN is the port number, and runningxaxdcloudproxy.exe -VDAPORT NNNN on the cloud connectors, Rendezvous v1 connections to VDA fail. Network traces show that Cloud Connector attempts to reach...