Citrix Scout

NOTE: The latest version of Scout 3.x is intended to be run on Citrix Virtual Apps and Desktops 7.14 and newer. For additional information, please refer to Citrix Product Documentation You can download the required file from the Citrix downloads website by visiting the following...

UPM Policy - "Enable multi-session write back with Fslogix Profile Container" not working for local admins

Changes made in multiple sessions do not persist on logoff even after configuring "Enable multi-session write-back for FSLogix Profile Container" policy Note: The policy is available from Profile Management 2003 onwards...

Unable to limit visibility of applications to specific user groups

Previously able to restrict apps visibility to specific users or user groups using the 'Limit Visibility' option through the app properties. Now all company's users can see all apps when logging to the Cloud Workspace...

How to Configure ICA Session Timeout Values for Access Gateway Enterprise Edition Sessions

This article describes how to configure different ICA session timeout values for the same ICA-published resource when Access Gateway Enterprise Edition is using secure gateway proxy mode. This involves creating an additional ICA listener on each XenApp server, modifying the terminal server settin...

Slow Response to the Client Requests when USIP Mode is Enabled on ADC

When using ADC inUse Source IP USIP mode, a slow response to the client requests is experienced. Servers had requests in surge queues that were not processed. Background The USIP mode enables the NetScaler appliance to communicate with the backend servers by using the original Client IP address a...

Radius Challenge Response Timeout Between NetScaler Gateway and Radius Server

When using two-factor challenge/response authentication through RADIUS, the NetScaler Gateway imposes a session timeout for the RADIUS challenge/response dialogue. In case of SMS token code delivery, there might be long delays between the challenge displayed to the user and the actual submission ...

How to Configure RDP Profile on NetScaler Gateway

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Error: "Failed with status 1110" When Launching Desktops or Apps Through NetScaler Gateway

Citrix Gateway, formerly Citrix NetScaler Unified Gateway The following errors are displayed when launching desktops or apps through NetScaler Gateway: Failed with status 1110 "The connection to Desktopfailed with status Unknown client error 1110"...

After Upgrading to iOS 14 And Opening MDX Wrapped Apps Prompt Displays - "Compliance Error - Your device is out of compliance...MDX Encryption is not supported"

After Upgrading to iOS14 and opening MDX Wrapped Apps or Citrix Secure Mail/Hub/Web Displays - "Compliance Error - Your device is out of compliance. Please contact your administrator. MDX Encryption is not supported beyond iOS 13. Please reinstall the app."...

Extended Keys Not Appearing When Selecting "Keyboard" Button in Desktop Viewer - Citrix Workspace App for iOS

When using a Smart Keyboard, unable to display extended keys when selecting the "Keyboard" option on Citrix Workspace App for iOS on iOS 12.x devices...

HTTP/HTTPS proxy support on NetScaler based on Traffic Policies Secure Web

This article describes how to configure NetScaler to proxy the traffic from MDX apps through a Proxy server like Squid, Bluecoat. Enterprises can proxy traffic configuring simple traffic rules on NetScaler box...

How to suppress "Add Account" prompt on Citrix Workspace App for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Suppress "Add Account" prompt after installing Citrix Workspace App for Windows...

Workspace App for Windows 1912 LTSR - Second icon displays in the system tray

Second icon displays in the system tray and unable to open the Workspace App using the second icon...

FAQ: Where is the setting to enable multiple monitors?

Q:Where is the setting to enable multiple monitors? A : To enable multiple monitors edit the web.config file in the StoreWeb -directory on the StoreFront server. The default location isc:\inetpub\wwwroot\citrix\Storeweb. In the web.config file, change showDesktopViewer=true to...

How to Specify a Program to Start on Connection by Using Microsoft Remote Desktop Connection

This article describes how to specify a program to start on connection by using Microsoft Remote Desktop Connection. Requirements Remote Desktop Protocol RDP client such as the Microsoft Remote Desktop Connection client MSTSC.exe. Additional configuration on the XenApp Serverto accept these...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...

How to Install Virtual License Server Appliance

How to import Virtual License server Appliance on XenServer Pool...

How to Install and Configure License server VPX on Hypervisor

Note: Citrix Hypervisor formerly XenServer...

Collecting smaller Server-side Wireshark traces on PVS

PVS Wireshark traces can get very large and could use up a lot of resources. Here is a method that can be used to reduce the size of the traces and the impact on the PVS server. With the smaller trace file and lower impact, the trace can run longer and the resulting files are easier to handle...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

FSLogix Profile Disk not created or used in App Layering when Elastic Layers are enabled

When using FSLogix with Elastic or User Layers, you find that the FSLogix profile is not created for new users. For existing users who already have an existing profile, new data is not written to it...

Citrix Client SSL Error Codes

This article provides information on Citrix Client SSL Error Codes. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Important! This article is...

CWA for Android: Workspace App crashes when you hit try to cast using a Workspace Hub.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. CWA for Android crashes with following trace when attempted to cast using Hub. Casting is successful...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

How to Remove a Storage Repository from XenServer

This article describes how to remove a Storage Repository SR on a XenServer host when the Storage Repository is experiencing issues, or if you wish to discontinue using the Storage Repository. A XenServer Storage Repository is used to Store ISOs or Virtual Machine VM Virtual Disks VDIs. The Stora...

Server VDA suddenly goes to unregistered state with error: The Security Support Provider Interface (SSPI) negotiation failed.

Studio shows as unregistered. Ping works fine. VDA registration health check tool passes all the tests. Error: Exception System.ComponentModel.Win32Exception 0x80004005: The Security Support Provider Interface SSPI negotiation failed...

App Layering 2001: Can't Finalize Layer - An error occurred while finalizing version '1.7' of Layer 'Windows 10 1909 German'

After installing the latest Cumulative Update, Cannot finalize the Version. Getting Error Message: An error occurred while finalizing version '1.7' of Layer 'Windows 10 1909 German'...

Error: "Invalid Certificate" When Installing SSL Certificate on ADC Appliance

When attempting to install an Secure Socket Layer SSL certificate on an ADCappliance, the process fails with error "invalid certificate"...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

How to Create Enrollment Profiles for Android Enterprise

Enrollment profiles control how Android devices are enrolled if Android Enterprise in enabled for your Endpoint Management deployment. Enrollment profiles determine whether Android devices are enrolled as Android Enterprise devices or legacy device administrator devices...

Migrating to Android Enterprise from Legacy Device Administrator Mode

After Secure Hub 20.11 release,Device Administrator enrollments for Android 10 devices will not be able to use the following policies: DISABLECAMERA DISABLEKEYGUARDFEATURES EXPIREPASSWORD LIMITPASSWORD This will affect all MDM vendors, as Google will be deprecating these APIs. Please note : this...

PVS Provisioned VDA Experiences Poor Performance and Freezing

A PVS provisioned VDA can experience poor performance and freezing when the Machine Creation Services Write Back Cache drivers MCSIO are present in the vDisk image. It is typical to have first identified a machine in this state by its unregistered VDA status. While trying to access the VM, it may...

Some Receiver Components Fail to Install and Function After Windows 10 Update

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After upgrading Windows 10 to a new feature update and attempting to install Citrix Receiver or the...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

Error: "The operation could not be performed because a redo log is enabled on the Pool"

After upgradingSDX to 12.0 build, the user is gettingerror while trying to configure network settings for XenServer using LOM...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...

Slowness in Presenting Citrix Gateway/AAA Login page on Client Browsers

Sometimes Citrix Gateway login page takes a long time to be presented on the client’s browsers. When this issue occurs, you might observe any of the following conditions. The number of established connections to Apache counter has hit the default configured limit of 30 or a customized value, if...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Storefront 3.12 CU5 Error: Propagation failed on one or more Servers

PROBLEM: When administrator launches Storefront Management Console and attempts to perform "Propagate Changes" on Servers , the process fails with the following error: Error: Propagation failed on one or more Servers Event logs on Primary Server shows the following event: Event ID 31 An error has...

Outlook Search Indexing Fails on Windows Server 2019 VDA

When setting up a Windows Server 2019 virtual machine with Multi session VDA 1912, Outlook Search Indexing is not function properly. In this scenario, User Profile Management functions as expected, and the OutlookOST and OutlookSearchIndex VHDX disks are properly mounted when user signed in...

File type association for Microsoft Edge browser broken after Edge upgrade

File type association no longer works for Microsoft Edge after upgrading the built-in default instance of Microsoft Edge included in your particular version of the Windows 10 operating system to a more recent version...

Citrix VDI Desktop Viewer 'No Device' for USB

When using Citrix XenDesktop 7.5 for VDI and Windows7 physical machine and connect to VDI Win7 PC the user attempts to use the Desktop Viewer bar and select 'Devices'. This says 'No Devices' and it doesn't see any USB devices. A thin client which the same Citrix Policies apply to and this works...

XenMobile LDAP Settings: Bad Request

When attempting to configure an LDAP server in XenMobile, "Bad Request" is shown in the web console. LDAP connection is attempted on port 389 plain text. Ping to the LDAP server is successful. Connection is successful. XenMobile Debug Logs show the following: 2018-05-18T13:09:08.526+0000 | | INFO...