Personalization Settings, Such as Outlook Signatures, Are Not Retained

Users report that certain registry settings and personalization, such as Outlook signature settings among others, are not retained after they log off and log in again...

XenApp 6.5 - Unable to install the hotfix

XenApp 6.5 - Unable to install the hotfix installation fails because CDFSVC fails to start If you compare a working and non-working machine you'll see some registry keys missing for cdfsvc If you search theAppID, you might not find it on the problematic machine HKCR in dcomcnfg you will not be ab...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

Restrict StoreFront to Only Use TLS 1.1 and Above

To restrict StoreFront to only use TLS 1.1 and above, complete the server OS registry modification as mention in the following Microsoft TechNet article - https://technet.microsoft.com/en-us/library/dn786418.aspxBKMKSchannelTRTLS11...

Where to Locate and Download Citrix Product Software

This article provides instructions on where to locate and download product software. Requirements To acquire software for products purchased you must log in to your Citrix My Account with a username and password associated to the account that the product resides in. Background Most products requi...

Critical alerts : "Out of licenses for .... " is displayed on the License Administration Console

The following critical alert is displayed on the Dashboard of the License Administration Console. "Out of licenses for ." e.g. "Out of licenses for Citrix XenDesktop Enterprise|User/Device 2019.04.19."...

Error: "Cannot add account" When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is received when connecting through iOS Receiver 6.1.4: "Cannot add account" The...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Error: "The pool failed to enable external authentication" on XenServer

Unable to join the XenServer hosts to Active directory domain. The computer account is created in the domain but the following error continues to appear: Enabling Active Directory Authentication on pool … “Error: The pool failed to enable external authentication.” In the xensource.log the followi...

Is it possible to optimize SSH or SFTP connections?

QUESTION: Is it possible to optimize SSH or SFTP connections? ANSWER: SSH and SFTP are encrypted traffic: SSH one-time encrypted data stream and SFTP goes over the SSH port CloudBridge can only optimize with flow-control-only but won't be able to compress it...

How to Publish Windows Explorer.exe with Specific Drives, Folders, or URLs

This article describes how to publish specific drives and folders as it is not recommended to publish Explorer.exe directly. Notes: Microsoft does NOTrecommend running Explorer.exe as a published application because the published Explorer.exe application runs as a separate process with restricted...

How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows

This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...

Receiver pass through is failing with Storefront when we are trying to launch application across domains/forests.

We have two domains “Domain1.com" and "Domain2.com" in different forest. External two way trust relationship exists between 2 domains. XenApp and XML servers are in “Domain2.com" domain and Store front servers are in “Domain1.com" domain. Few users in "Domain1.com" domain is part of a global grou...

How to Import/Export vDisk

How to Import/Export vDisk...

Application Enumeration Fails When Connecting Through Windows App Receiver and NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Application enumeration fails when connecting through Windows App Receiver and NetScaler Gateway...

[FAQ] Netscaler LDAP uses which IP address as source

Netscaler LDAP uses which IP address as source, NSIP or SNIP Answer:- - nsldap.pl is a perl script and will use NSIP as source IP by default. - If the Netscaler has SNIP in the same subnet of the authentication server, Netscaler will communicatethrough SNIP. - And, if Netscaler and the...

Error: "There are no apps available at this time. Please check the server and try again"

Consider the following scenario. There are two sites IN GSLB- production and disaster recovery. Production is already working with the StoreFront integration behind it. Customer wanted to test the disaster recovery site using the same URL that resolves to the NetScaler Gateway VIP, creating the...

SSL VPN Split Tunnel Issue Through NetScaler

Split tunneling does not allow to access internal websites. When WorxWeb is launched "The VPN service has failed to connect" error message is displayed. With split tunneling disabled customer is able to view website fine traffic is routed to internal network. When trying to hit external network...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections

QUESTION: CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections ANSWER: This is known limitation. We do not support unsigned SMB2 connection with windows 10 as it uses secure dialect negotiation. However performance should be better compare to w/o CB as w...

Authentication Prompt Not Honoring Inactivity/Session Timeout Values on XenMobile

Authentication prompt is not honoring inactivity timeout value XenMobile 9.0 or the session timeout value specified XenMobile 10.0...

How to enable Syslog over TCP in ADC

This article describes how to enable syslog over TCP in ADC. Background Syslog is the standard used for logging information. Syslog enables isolation of the system that generates information and the system that stores the information. Syslog usage is quite common in Network implementations today...

Streamed VM Setup Wizard Fails to Create VMs When Specifying an ESX Datacenter as the Hypervisor

Streamed VM Setup Wizard fails to create VMs when specifying an ESX datacenter as the hypervisor. The wizard completes but reports 0 of 5 VMs created. A CDF trace during the failure will report an exception in PVSDllHypervisorPlatform - "the resource vim.dvs.DistributedVirtualPort is not...

Users Unable to Connect After Rebuilding Licensing Server With qfarm Showing Load of 20000

After rebuilding the XenApp licensing server users are unable to connect. XenApp Licensing installed without issueand its services are running. Running qfarm /load on any of the XenApp servers in the farm shows a load of 20000 meaning the servers are unable to acquire a connection license for the...

Error: "Please check your credentials you may have mistyped them" on XenMobile

XenMobile enterprise migration is completed successfully from 9 to 10.1. Enrollment begins OK, MAM side errors out. Customer initiates enrollment and when Secure Hubagain is connecting to MAM and user is expecting to enter PIN prompt they see the following error: Please check your credentials you...

Screensaver Not Working in XenDesktop

Screensaver not starting on Virtual Desktop - Desktop OS VDA...

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...

How to Set the Time Zone of the NetScaler Appliance to UTC Time Zone

This article contains the procedure to change the time zone of the NetScaler appliance to Coordinated Universal Time UTC if the appliance is set to another time zone. When setting the appliance to the UTC time zone, it can be confusing to refer to a relevant city. To avoid such uncertainty, you c...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances?

QUESTION: Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances? ANSWER: -On version 7.4.x and later you can download the MIB files from Configuration Appliance Settings SNMP -On versions prior 7.4.x you can download the MIB files from CloudBridge Configuration...

Universal (CCU) License Usage When Deploying XenMobile with NetScaler Gateway

When implementing XenMobile deployment with NetScaler Gateway, Universal CCU license count is more than expected. NetScaler Gateway Use Cases ShareFile XenMobile Secure Mail, Secure Web, and so on - Currently, license count is PER DEVICE Receiver for Mobile Devices Receiver for Web Browser SSL VP...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

Error: "Failed to execute dylibcodesign with exit code: 1" on MDX Toolkit

Unable to successfully wrap iOS applications by using MDX Toolkit. When the CGAppPrepTool is running, the tool fails with the following error: "Failed to execute dylibcodesign with exit code: 1"...

Invalid login error is show when FAS is enabled on Rocky Linux 9.2

You deploy Rocky Linux 9.x FAS is configured and works fine on other OS like Windows, Ubuntu Issue is seen only with RHEL 9.x or Rocky Linux 9.x Invalid login prompt is thrown. Preauthentication errors are noticed in ctxkrb debug tool when installed for debug purposes on the Linux VDA...

Support for Tunneling Syslog to On Premise Datacenter when using Adaptive Authentication on Cloud

Configure external syslog server when using Adaptive Authentication on Cloud...

LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login

Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...

Enabling EDT Lost Tolerant Mode using Linux as client.

How to enable EDT Lost Tolerant Mode in the latest VDAs versions when using Linux as client, all requirements needed...

Citrix DaaS - Hosting Connection "Username and Password Not Recognized" Error

When attempting to establish or test a hosting connection within your virtualization environment, the system reports an authentication failure with the following error message: "The username and password combination supplied for this connection was not recognized." This error indicates that the...

Citrix DaaS: Autoscale fails to turn ON the Virtual Machines

You may see AutoScale failing to turn ON the Virtual Machines at the scheduled time in AWS...

NetScaler 14.1 43.x - Citrix ADM Telemetry Download Fails with Error "400 Bad Request"

Citrix ADM users might encounter an immediate "400 Bad Request" error when attempting to download the 'Telemetry file'. As per mpsservice.log - ./mpsservice.log:1 x.x.x.x Debug TCPServerConnection default4473 HTTP Request from URI:/nitro/v1/download/consoletelemetry.tgz, method:GET...

Citrix Workspace App for MAC - Intermittent sign in failure, browser access works

Administrators may notice that the Mac end points intermittently fail sign into workspace app. Visiting the store via browser would work consistently...

Citrix : ADC: Netscaler VPX vs ESXi compatibility version

Netscaler VPX on ESXi got rebooted automatically...

Driver Disk for Intel ice 1.15.5 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.15.5 Issues resolved in this drive...

BSOD, "BAD SYSTEM CONFIG INFO", When Creating a New Layer

When trying to create a new Windows 11 platform layer a BSOD loop occurs during the first boot of the packaging machine. Offload Composting was enabled. The below screens are seen...

PVS Citrix Virtual Desktops Setup Wizard fails to create every other machine

When using PVS Citrix Virtual Desktops Setup Wizard, it creates machines however every other machine fails to be created. This typically means either all even numbers machines or odd numbers machines fails to be created depending on what number you start with...

Hotfix XS82ECU1079 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

DaaS - Issue with cloud connectors after upgrade failure

The cloud connector connectivity test fails. Run sfc /scannow in Administrator Command Prompt to check for corrupt files...

Unable to encrypt Identity disk on AWS when using encrypted master image

The AMI was created using an encrypted instance\snapshot. However, the MCS machines appear with identity disk "Not encrypted"...

Fail to open the recorded session file using the old version Session Recording Player

"The recorded session file requires a newer version of the Session Recording Player for playback" error message was shown when opening the recorded session file. The error message was shown as below...