5316 matches found
How to forcibly shutdown VMs from command line
To shutdown VMs that are not responding to a shutdown command from XenCenter or the xe CLI...
Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags
What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...
Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio
New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...
Concepts, Entities and Terms used for nFactor Authentication through NetScaler
nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...
AppSense Environment Manager not personalizing apps
The AppSense Environment Manager can be used to personalize Unidesk Desktop features e.g. wallpaper across Desktops, but personalizing applications and fine-grained application management e.g. disabling printing from IE is not currently working out of the box. This is because AppSense only manage...
Unifiltr EventID 3: Unidesk denied an attempt to rename a directory
Your software may report an error attempting to rename a directory, you may receive an error trying to move a folder to the Recycle Bin, and you may see an error in the Windows System event log on an IM that looks like this: Log Name: System Source: unifltr Date: 10/23/2013 9:58:30 PM Event ID: 3...
Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device
A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...
StoreFront upgrade fails if PriviledgedService and MPSFagent (SCOM) is running
If the Citrix SCOM Management Pack Agent service is installed on the StoreFront server, StoreFront cannot upgrade. To work around this issue, disable the SCOM service before attempting the StoreFront upgrade. Note : This issue is not applicable to StoreFront 3.11 and higher. These services do not...
Best Practices for deploying PVS in multi-geo environments
In scenarios where companies have a Global presence with multiple geographical locations, it is sometimes desirable to have a Provisioning Services Farm that spans multiple locations across the globe. PVS requires a constant andreliable connection to the SQL database. If there's a delay in...
StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process
Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...
How to Configure Multiple Domains for Citrix Endpoint Management
The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...
XAPI Service unable to start , error : xapi dies but pid file exists.
XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...
PVS console showing target devices as down, even though it is possible to boot and stream to devices
PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...
How to Enable Logging on Receiver for Windows Using Registry Entries
This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...
NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine
When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...
Unable to enroll more than two devices per user to XenMobile Server
When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...
Could not sign CSR Caused by: java.io.IOException: Cannot obtain certificate from certsrv authority: 403 Forbidden
After configuring Client Certificate Authentication for XMS but the Client Certificate Request on the both the XMS and Issuing Server is returning a HTTP Response 403 Frobidden com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign CSR at...
VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive
The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS...
How to find the hotfix applied on XenServer ?
Get a list of hotfixapplied on XenServer and when it was applied on the Host both from XenCenter or from the command line...
How to troubleshoot / Useful command around openVswitch in XenServer
This article provides information about ovs and command that can be used to troubleshoot ovs related issues...
XNC: How to Block any Device which does not use SecureMail Agent
Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...
How to capture network trace for a XenServer VM while booting up ?
In order to troubleshoot issues related to TFTP or DHCP, we may need to capture network traces during initial VM bootup. As Virtual interface is not loaded during initial bootup phase of VM, we need to capture trace on the tap device...
How to connect to a console of a Linux VM from XenServer Host Console
Sometimes it might be necessary to connect to the console of VM via command line when SSH and XenCenter console is not working. This article describe the process for it...
Smart Access Control Policy Not Working on XenApp Server
A customer was trying to launch a Citrix session and trying to copy data from the the Citrix session to clipboard on their local machine. They have a smart access policy on the XenApp server to block this clipboard functionality when traffic is coming from Access Gateway Citrix Gateway:...
How to customize file upload and download using Workspace app for HTML5 and Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. 1. Customize file upload to view uploaded files inside application File open/save dialogues. 2...
Unable To Create Machines Via Provisioning Services - Console Error: "pbm.fault.PBMFault.summary when attempting to create virtual machines"
While trying to create VMs via PVS, the following error is displayed:...
There is no citrix xenapp server configured on the specified IP address
Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...
How to display the Featured apps group under the "Category" view than the "All" view on storefront website
Remove Featured app groups from All view and display under Categories view...
Reset the start count of MCS catalog after the catalog has already been created
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Recommended Settings and Best Practices for Generic Implementation of a NetScaler Appliance
Recommended Settings for a Generic Implementation of a NetScaler Appliance The following sections contain the recommended settings for a generic implementation of some features of a NetScaler appliance: Modes Features Global System Settings HTTP Parameters SNMP Alarms Network Interfaces General...
Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.
When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...
Storefront 3.7 console displays Store as Internal Only
Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...
How to apply advance customizations to Storefront web page
This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...
Unable-to-refresh-Storefront-Console
Event Viewer error: "An error occured during refresh. An error occured running the command: 'Get-DSWebReceiversSummary' Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured running the command: 'Get-DSWebReceiversSummary' ---...
Error: "Server Still Booting" and XenServer not exiting maintenance mode after unexpected shutdown
After an unexpected shutdown or restart, your XenServer host might experience of the following issues: Hostswith more than 100 days uptime and local storage attached when rebooted can't connect to the local storage. The host doesnot come out ofmaintenance mode. When you try to exit the server fro...
Windows Modern Apps are not launching with Profile Management enabled
Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...
How to Use Middle Button Paste Between Linux VDA and Linux Receiver
Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...
Propagation Fails with error "Failed to get the end status of the server configuration update."
"Failed to get the end status of the server configuration update." "Failure to notify of configuration update." "An erorr occurred running the command : 'Add-DSFeatureInstances'...
FAQ: Can the Store Name be Renamed on StoreFront?
Q: Can the store name be renamed on StoreFront? A : Renaming the StoreFront Store name is not supported. To workaround this issue create a new Store. Note : It is also not recommended to delete the Default Store.There have been issues reported with authentication when the default store is deleted...
How disk space /var is allocated for VPX provisioned on SDX
The objective of this article is to explain how the disk space is allocated for VPX provisioned on SDX appliance...
"not a PRIVILEGE users" while accessing internal web link through XenMobile
On XenMobile 10 internal websites are published as web link . Proxy is configured in the environment and traffic policies are added on the NetScaler Gateway . Customer wants to send external traffic to go through proxy and skip the internal websites from going through the same. When users are...
How to Export a VDISK with Versions
Export existing vDisk from PVS vDisk Store and import as a new vDisk...
Receiver for Mac Support on macOS Sierra (macOS 10.12) Beta Builds
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Citrix Receiver for Mac team is working on product updates to support the upcoming release ofmac...
Troubleshooting Checklist: Cannot get required apps on an iOS device
If the APNSpush is not working, ask the following questions: Are port 2195 and outbound port 2196 open from the company network to reach the APNs? Is the APNs certificate valid? Are the APNs and App Store IP addresses are not present hardcoded in the host entry of the XenMobile? If there is a pro...
XenApp 6.5 - Unable to install the hotfix
XenApp 6.5 - Unable to install the hotfix installation fails because CDFSVC fails to start If you compare a working and non-working machine you'll see some registry keys missing for cdfsvc If you search theAppID, you might not find it on the problematic machine HKCR in dcomcnfg you will not be ab...
PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries
PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...
NetScaler Cheat Sheets for XenMobile Integration
The purpose of these NetScaler cheat sheets is to provide a reference article with key information about each Session Policy or Session Profile configured via NetScaler / XenMobile wizard. These cheat sheets are applicable for XenMobile 9 and 10.x solutions. STWBRWIPAddress Clientless Access...
XenMobile: How to enroll MAC OS X to XMS Server
How to enroll MAC OS X device to XenMobile MDM...