Timeout Error 4002 in Provisioning Server Console after Clicking "Show Connected Devices"

The following symptoms occur on Provisioning Services PVS Servers when there are multiple streaming NICs assigned to the PVS Server. Example An environment having five streaming NICs had the following symptoms: When Show Connected Devices was clicked in the PVS console, the following symptoms mig...

How to Improve the Log on Performance in StoreFront

This article details configuration changes that might improve the log on and application enumeration performance in StoreFront...

User Profiles are Created on StoreFront Servers

StoreFront stops working from a full disk or a hard drive that is out of space. User Profiles are created on the Receiver StoreFront server for users of either Receiver for Web or Receiver clients...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Identify sessions connected via Native Workspace App versus Receiver for Web (Browser)

Identify the sessions which are connected via Native Workspace App versus Receiver for Web Browser...

CLI SSH not working after upgrade with OpenSSH vulnerability patch Error Bad SSH2 cipher spec

After Upgrading to a firmware version with OpenSSH v9.3 patched for the recent SSH vulnerabilities 12.1-55.304+ FIPS, 13.0-92.23+, 13.1-53.4+, 13.1-37.180+ FIPS, 14.1-22.16+ SSH is not working anymore. Putty throws the error: Network error: Software caused connection abort...

Unable to create New Machine Catalogs or New virtual machines in existing Machine Catalogs

Issue : Unable to create New Machine Catalogs or New virtual machines in existing Machine Catalogs. Error : Failed to create virtual machine 'VM', account name was not found. Description: Unable to add new machines in existing machine catalogs. Unable to create new machine catalogs. Unable to...

PVS export wizard reports "No Devices Found to Export"

Unable to add PVS provisioned machines to Studio Machine Catalogs. When using the Export Devices Wizard, users receive the error "No Devices Found to Export". Issue remains even after deleting and recreating the AD computer objects...

Session launch fails with gray screen when fast startup is enabled

If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...

Duplicate Icon visible for all published Applications

Duplicate icons appear for the same applications in Citrix Workspace...

Citrix cloud - Failed to create AD accounts for an MCS Catalog with PowerShell SDK.

You may be unable to create a computer AD account with PowerShell SDK using a service account. It will fail with error: Command: $adAccounts.FailedAccounts Impersonate user logon failed, Win32 Error Code: 1385 Error Reason: InvalidParamtersForADOperation...

Impact of HTTP/2 CONTINUATION frames being utilized for DoS attacks on Cloud Software Group Products

Cloud Software Group is aware of the reports describing HTTP/2 CONTINUATION frames being utilized for DoS attacks. HTTP/2 CONTINUATION frames can be utilized for DoS attacks HTTP/2 CONTINUATION Flood Cloud Software Group continues to investigate any potential impact on Cloud Software Group-manage...

[NetScaler-Gateway] iOS CWA cannot connect to Store, 500 Internal Server Error 43549

You may encounter the issue when login with iOS workspace app, user cannot connect to StoreFront after login NetScaler gateway. In nstrace, you can observe the following symptom: 1. NetScaler responds iosc cookie to client: POST /nf/auth/webview/done HTTP/1.1...HTTP/1.1 200 OKSet-Cookie:...

Citrix Provisioning - Converting An Existing vDisk From BIOS To UEFI

Converting an existing BIOS vDisk into UEFI vDisk for future PVS Target Device support...

Driver Disk for Cisco enic 4.5.0.7-939.23 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.5.0.7-939.23 Issues resolved in...

SecureMail 24.2 for iOS unable to connect to exchange server

When a user on iOS updates their installed version of SecureMail to 24.2, it no longer syncs with on-prem exchange server. Error in SecureMail logs as follow s: "Secure Mail: The connection to the server timed out. Please try again in a few minutes."...

PVS- 2203 CU2 || slow performance in Windows

Customer is seeing slow Windows logon and Windows is very sluggish after logon...

FAS not working - FAS Event 104 on VDA

FAS not working, event 104 generated on VDA: S104 Identity Assertion Logon failed. Failed to connect to Federated Authentication Service: UserCredentialService Address: fas.domainIndex: 0 Error: The caller was not authenticated by the service. Server stack trace: at...

How to start to use device certificate check in Device Posture

In the following Citrix document, Device Certificate check in Device Postureone part of SPA Service has been introduced. This article is about how to submit a request to start to use it. Device certificate check with Device Posture service - Preview...

Is it possible to customize the Virtual Channel function on Citrix Virtual Apps and Desktops ?

The Citrix Virtual Channel software development kit SDK supports writing server-side applications and client-side drivers for more virtual channels using the ICA protocol...

Microsoft Security Update Validation Report January 2024

Microsoft’s January 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Webcam redirection in double hop is not working

Webcam is not working anymore in a double hop scenario. If the first hop VDA is 1912CU3 webcam redirects fine. However if first hop VDA is CVAD 1912 CU8 VDA then webcam redirection fails. With https://webcamtests.com/ when clicking on "Test my cam" an error is seen. "Your webcam is being used or...

Cloud Japan - Failed to execute "Get-XdAuthentication" cmdlet

This issue happens within Citrix Cloud Japan environment. While executing "Get-XdAuthentication" cmdlet, "AuthenticationFailed" error is logged...

How is current Established connection calculated on Netscaler vserver/service

This article illustrates how the established connections are calculated under Netscaler vserver/service monitoring...

QUIC protocol configuration

QUIC protocol configuration...

StoreFront - Citrix Credential Wallet Service Error Event Id "9"

Multiple StoreFront servers are configured as a Server Group. The below Error Event ID 9 is logged in StoreFront servers. ----------------------- Source: Citrix Credential Wallet Service Event ID: 9 Description: An unexpected error occurred retrieving the credentials. -----------------------...

Microsoft Security Update Validation Report December 2023

Microsoft’s December 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

Mouse pointer in Citrix session shifted

When using Citrix Published virtual apps on a setup with 3 monitors with a resolution of "2560x1440" each and one of them is in portrait mode, the mouse pointer is shifted in the app and it is not possible to use it correctly. The mouse pointer appears to be about 5cm next to where it is shown on...

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5

Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...

How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS

Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...

The task you are trying to do can't be completed because Remote Desktop Services is currently busy.

Users get the following error when attempting to launch a published application. "The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on." The only user that can currently...

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

VDA machines stuck at initializing for Hybrid Azure AD join and taking long time to register

Azure AD based machines stuck in the initializing state or taking 45 minutes to register...

All VDAs reported as Power State Unknown in Studio

Connectivity is lost to the hypervisor and all VDAs show a power state unknown within the studio. The hosting connection test runs successfully Host Connection credentials are valid andnew machines can be created New machines are in power state unknown as well...

Cloud : Load balancing and Autoscale does not work properly in citrix cloud

Issues with Auto-scale and Load balancing on Cloud. Autoscale is configured to shut down half of the servers during the weekend. They have noticed there were once 138 sessions on Server until server crashed. Loadbalancing was not working as expected. Least loaded servers were not accepting sessio...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

Unable to Launch Desktop VDA with Rendezvous Protocol enabled.

Unable to launch the Desktop with Rendezvous Protocol enabled. Getting error as "Published Resource is not available currently. Contact your system admin for further assistance."...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

ICA Session fails when connected from Citrix Workspace App

ICA Session fails when connected from Citrix Workspace App DesktopViewer Crash...

Microsoft Security Update Validation Report September 2023

Microsoft’s September 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues September still be found upon implementation. Follow best practices for testing and installing...

App Layering | The digital signature on wfica32.exe is invalid

When opening a Citrix application from the store, the .ica is downloaded to the computer. When that .ica file is opened, an error message appears: "The digital signature on wfica32.exe is invalid."...

Unable to delete VDI: "The provisioning task already running on the Machine Catalog"

Unable to remove the VDI from the catalog with error:"The provisioning task already running on the Machine Catalog"...

NetScaler NTP sync failure when NTP server Root Dispersion value greater that 1 second

NetScaler NTP sync failure when Root Dispersion value is larger than 1 second. Dispersion isthe maximum difference recorded between the NTP client and the NTP serverrecorded in seconds. Root Dispersion measures the maximum amount of variance between the NTP server and its known time source. If...

Cannot complete your request error when using Azure AD saml authentication

SAML authentication policy for AG has been configured. The IDP is Azure AD. However, "Can not complete your request error" appeared when using AG SSO Storefront...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

monitor status "Unkown" with Last response "Probe Skipped, Service status OFS"

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"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...