Error: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"

When launching an application through Citrix Gateway, the following error is displayed: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"...

Tracing Network Traffic from Receiver for Web to StoreFront Services

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

Failed to publish image with platform layer if offload Compositing feature is enabled.

When offload Compositing feature is enabled, you may failed to publish image, which contains a platform layer. ELM log shows the following error: "An unexpected error occurred; export the log files and notify Technical Support that this error occurred."...

Grey Screen when Launching Citrix Virtual Desktop with Citrix WEM Service Agent.

Citrix Virtual Desktops with Citrix Workspace Environment Management Service agents installed may encounter grey screens on launch...

Receiver For Windows - Unable to Maximize Published Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When several published and non-published apps are launched, the minimized published applications...

Citrix WEM Agent Host Service Initialization failed - event id 0

Wem Agent fails to start - in the event log we see the error: Event id 0 - Agent host Service Initialization Failed...

Workspace App for iOS 21.4 Intermittently Crashes While Accessing Device Storage Option in Store Settings

When accessing the "Device Storage" option in Store Settings within Citrix Workspace App for iOS 21.4, you may encounter intermittent crashes of the application...

Error Accessing Citrix Environment Using StoreFront 2.x and HTML5 Receiver 1.3 on Chrome v40 and Later

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users get error when accessing Citrix environment using StoreFront 2.x and HTML5 Receiver 1.3 on...

'Cannot start app' when StoreFront is configured for FAS/SAML authentication

Launching an application or desktop fails with error ‘Cannot start app’ when StoreFront is configured for FAS/SAML authentication. On the Storefront servers, we see ‘Access Denied’ for AssertIdentity from FAS server. On the FAS server, we could see that CA failed to issue certificate for UPN...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

Citrix Receiver for Mac 11.8.2 Compatibility with OS X 10.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Apple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiv...

How to Run Provisioning File on Receiver for Android

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes about configuring a store on Receiver for Android by executing a provisioning fil...

Error: "You cannot add apps at this time" on Receiver StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Domain users receive the following error after logging in using Receiver for Website : “You cannot a...

How to implement the OverrideIcaClientname feature for StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to implement the OverrideIcaClientname feature for StoreFront 1.2 Receiver...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

Troubleshooting ICA Session Performance

Citrix Technical Support often receives inquiries regarding the performance or the responsiveness of sessions. This article assumes the ICA session has started and has not been disconnected. CTX708444 – Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session ...

Unable to power-on a VM that uses a RTX A6000 vGPU

When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...

How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront

This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...

Citrix Workspace App Assistance for Non-Admins

Clickhere to download Citrix Workspace App. You have been directed to this article because you have questions about or need assistance with Citrix Workspace app and you are NOT an administrator or technical contact for your organization. As a non-admin user of Citrix Workspace app, you must conta...

Citrix SDWAN: Local internet breakout traffic is always been sent via Secondary link despite Primary link is up.

Customer has two WAN links bound to Internet Services. One link is Primary and another links is Secondary. The internet traffic is always going via Secondary WAN link despite Primary link is UP. Due to this, when Secondary link goes down, the internet access is getting lost for all the users...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 2

Package name:xms10.13.0.10212.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin Date:February, 2021 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| February, 2021| Initia...

Hotfix XS82E017 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX296603 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

The memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server

According to our observation, the memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server. The whole memory usage of that server is low. memory usage meansPrivate Working Set + Shared Working Set...

Unable to access StoreFront URL, error “can’t reach this page”

• In this scenario, the customer just built a test site running Virtual Apps 1912CU1 • He built one DDC, 2 StoreFront servers, and aleady created a Site and a StoreFront Store • When attempting to access the StoreFront URL, he gets an error saying “can’t reach this page” • Using the StoreFront...

Diagnosing an unresponsive Citrix Hypervisor server

This article describes how to diagnose an unresponsive XenServer or Citrix Hypervisor server. If you cannot connect to your Citrix Hypervisor server from XenCenter or other orchestration tool, you can use the steps in this article to attempt to regain access to the unresponsive server and gather...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

How to Migrate a Provisioning Services Database to a New SQL Server

This article will cover the steps necessary to migrate an existing PVS database to a new database on an existing SQL server or to a new database on a new SQL server...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 5

Package name:xms10.12.0.10539.bin For: XenMobile Server 10.12.0 Deployment type: On-premises only Replaces:xms10.12.0.10102.bin, xms10.12.0.10204.bin, xms10.12.0.10324.bin, and xms10.12.0.10417.bin Replaced by:CTX292680 Date:November, 2020 Languages supported:English US Readme version:1.00 Readme...

Citrix Provisioning Services Boot Degradation With Cylance Protect

1. Target Device TD boot times increase when Cylance Protect 2.1 is installed within the vDisk. The boot delay is after the OS has been delivered to the Target Device and is now resident in RAM. This is after our Target has transitioned from Single IO to Multi IO mode in a BIOS based TD...

Citrix Access Gateway - Logout script configured with UNC path is failed to execute with an error 2 upon logging off from VPN plugin

In the below VPN log snppet, we can see that the Proxy Server configuration and Logout Script configured are pushed once the user has established the VPN session. Once the user has logged out from VPN plugin, the Logout script should get executed and clear the proxy server configuration from...

After StoreFront upgrade server groups can no longer propagate changes.

Post upgrade of StoreFront component, propagation fails with below event on Initiating server: Event id 31. An error has occurred during the all server configuration update process. Citrix.DeliveryServices.ConfigurationReplication.Exceptions.ServerUpdateConfigurationException,...

Driver Disk for Intel i40e 2.9.21 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.9.21 Issues Resolved In this Driver Disk This driver disk contains mitigations for the...

Hotfix XS80E005 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263477 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Ensure that you also installCTX258428 - Hotfix XS80E006 - For...

Driver Disk for QLogic netxtreme2-7.14.29.1 (bnx2x) - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use QLogic's netxtreme2 bnx2x driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2 bnx2x| 7.14.29.1 Issues Resolved In this Driver Disk Includes gener...

Hotfix XS82E007 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. This hotfix supersedesHotfix XS82E005. All customers who are affected by the issues described inCTX282314 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this...

Updates to XenIface Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenIface are the latest that are available through Windows Automatic...

Driver Disk for Cisco fnic 2.0.0.59 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Version ---|--- fnic| 2.0.0.59 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...

Updates to XenBus Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest versions The following versions of XenBus are the latest that are available through Windows Automatic...

Hotfix XS80E006 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263477 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Ensure that you also installCTX262555 - Hotfix XS80E005 - For...

Updates to XenServer VM Tools for Windows - For XenServer and Citrix Hypervisor

Who Should Read This Article? This information is for customers using all supported version of XenServer and Citrix Hypervisor who have the XenServer VM Tools formerly Citrix VM Tools for Windows installed on their Windows VMs. Latest version The following version of XenServer VM Tools for Window...

Hotfix XS80E002 for Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX256725 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Storefront 3.12 : SSON not working with Storefront and Microsoft Edge based on Chromium

Works with IE and all other browsers exceptMicrosoft Edge based on Chromium...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Receiver Clean-Up Utility

Important Notes Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools --- Receiver cleanup utility is not required while upgrading to the Receiver forWindows 4.4 or newer. Receiver for Window...

RealTime Optimization Pack Capability Checker

RealTime Optimization Pack Capability Checker v2.4.0 Created Date: Mar 22, 2017 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will...