How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

Receiver for Android - Error Code 546 or 547

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users see one of the following error codes when trying to add a PNA or XenApp store to Receiver for...

App Launch Fails for iOS: "Engine was not loaded.The remote SSL peer sent a handshake failure alert. Error Number: 183."

App Launch Fails for IOS users- Error: "Engine was not loaded. The remote SSL peer sent a handshake failure alert. Error Number: 183."...

Configuring the vDisk Access Mode

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Delay with touch screen swipe in HDX session from touch screen device when using Receiver for Windows

When using a touch screen device such as Microsoft surface pro which utilizes the full receiver for windows client users notice a delay when using the touch screen swipe feature in the session. This delay is most obvious when using the finger or a stylus pen to draw in an application such as MS...

Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront

The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

Setting ProcMon to run at a lower altitude to capture other filter drivers

If you need to get Procmon's filter to run below us in the filter stack, it has a setting for that. Procmon is usually used to figure out what is happening on the machine, but you do not get to see the activity of things such as virus scanners and unifiltr because they happen at a lower level tha...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

How to Troubleshoot Citrix License Server

Every Citrix product environment must have at least one shared or dedicated License Server. Servers running Citrix products contact the License Server to obtain licenses when users connect. License files must be on the License Server that is associated with the product you are licensing. The...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...

Unable to open PVS Console after upgrade to 7.17

Unable to open PVS Console after upgrade to PVS 7.17 with error An unhandled exception occurred and the application will exit. Please report the information below. Press Ctrl-C to copy the data to the clipboard. Method not found: '!!0 System.Array.Empty'. Stack Trace: at...

NetScaler Kerberos WIKI - Troubleshooting

Troubleshooting details for Kerberos Constrained Delegation and Authentication related issues on NetScaler...

How to clone a XenMobile over Hyper - V 2016?

Clone a XenMobile node over Hyper - V 2016...

Native Receiver Access to Internal and External Store with Always-on NetScaler Gateway VPN Fails

User is connected to LAN and Receiver is accessing StoreFront directly or via LB. When moveing from LAN to Internet, Always-on VPN gets connected automatically. Now trying to launch an app results in error "There was a problem connecting: Store name". Trying to refresh the Receiver results in err...

Workspace Environment Management (WEM): Active Directory search improvements in WEM 4.6

Introduction The Active Directory AD system built into the WEM Administration Console and WEM Infrastructure Server has been refactored in WEM 4.6 to improve performance and stability. Although AD searches performed by the WEM Console and WEM Infrastructure server in previous WEM versions have...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

[Citrix Gateway Trace Study] – LDAP Authentication

This trace study looks at how LDAP authentication to the Citrix Gateway works, using a user called "garyca" as an example. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 LDAP/AD server:192.168.0...

Reverse Split Tunnel Use Case in XenMobile Server and NetScaler Integration

This article describes Reverse Split Tunnel use case in XenMobile Server and NetScaler, and its configuration steps...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

Improved Control Over the Remote Language Bar for Seamless Published Applications

Introduction This feature enhancement first appears in the XenApp and XenDesktop 7.17 Product Release. Code changes to support this feature were required in Windows VDA version 7.17 and Receiver for Windows 4.11. Using the Receiver for Windows UI, users can now configure whether they want to...

Citrix Workspace App for Linux: How to trust a CA certificate?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...

FAQ: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints?

Q: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints? A : Customers will occasionally change the CPU and RAM settings for their Unidesk appliances. We recommend leaving these at the values defined in the original OVF files: 2 CPUs...

How to gracefully shutdown SD WAN

This articles talks about the procedure on how to shutdown the SD WAN when there is any maintenance activity in place in the DC or Branch...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

Unable to install Secure Mail Public version for iOS - Incompatible app

Issue --------------- Unable to install Secure Mail Public version for iOS - Incompatible app Logs ------------- Xcode Logs Dec 14 09:29:52 iPhone WorxMailAppStore985 : -NSFileManagerMdxEncryption ctxRemoveItemAtPath:error:: errno=2 Dec 14 09:29:52 iPhone WorxMailAppStorelibsqlite3.dylib985 : BUG...

SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN

MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...

Blocking Windows Update from going to the next Windows 10 Feature Update (for example 1703 or 1709)

Citrix App layering, and probably other Citrix products, may not yet support the very latest version of Windows 10. For instance, Windows 10 1703 Creators Edition was not supported in App Layering until version 4.8. Unfortunately, "Feature Updates" are hard to block, because the Windows Update UI...

Web Insight Data Not Visible on NetScaler MAS

AppFlow aka Insight has been enabled for the VServer and Services. Enabled Web Insights on NetScaler MAS no data is displayed. Firewall port UDP 4739 is allowed from the NetScaler NSIP/SNIP to the MAS appliance. ULFD was disabled and server was removed...

How To check Per-App VPN Works on iOS?

The article describes how to validate the proper functionality of Per-App VPN on iOS...

XenMobile: 500 Server Internal Error when uploading Android APK File to XMS

When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...

How to add Weblinks and Shortcuts to Citrix Android Launcher

Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...

App Layering: Upgrading to 4.6 Fails to Complete, or Shows Database Errors, or Shows No Layers or Icons

While upgrading to version 4.6, the upgrade does not complete after several hours. If it does complete, after logging in, you see no layers or imag templates. And you will see errors like: "System Error - ComponentActivator: could not instantiate Uni.Appliance.PersistenceLayer.Session.SessionScop...

How to Update MCS created Machine Catalog to modify vCPU, RAM.

Due to performance issues the vCPU,RAM need to be increased. This can be done by power shell...

How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)

The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...

Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."

After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...

WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"

When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...

How to Configure Storefront for Authentication using NetScaler Gateway

This article describes how to configure authentication at StoreFront using NetScaler Gateway - StoreFront Configuration...

WEM error message "Specified license server is not available or appropriate licenses are not installed"

When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...

KMS is not Activating Windows on PVS 7.1

PVS: 7.1 : KMS is not activating Windows...

How to resolve "A general system error has occurred:vim.fault.genericvmconfigfault" error

You may receive an error when performing any operation on a Unidesk machine, including backups or even just powering the machine on: A general system error has occurred:vim.fault.genericvmconfigfault If your investigation leads you to check the snapshot configuration, and the snapshots are just...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

Profile installation failed. Profile failed to install.

On iOS devices, we receive the error profile installation failed while trying to install the Second profile...

FAQ: XenMobile Client Properties

Question: What does XenMobile Client properties do? Options to enable/disable client properties Answer : Client properties contain information that is provided directly to Secure Hub on user devices. Client properties are located in the XenMobile console inSettings Client Client Properties. Clien...

XenMobile is unable to identify the group membership of users

Although XenMobile can find both user objects and group objects in Active Directory, XenMobile is unable to enumerate the group membership of user objects. This can result in no MAM resources being deployed unless they are bound to the 'All Users' Delivery Group. You may also find that resources...

WEM 4.4 -Transformer autologon is not launching the Agent at logon

WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...

Secure App's access on Android devices Hung with the Screen "please wait"

End user accesses Secure App's on Android device which flips to SecureHub forauthentication and will get stuck on the screen 'Please wait' and circle keep on spinning endlessly. Screenshot Below for reference:...

Bypass iCloud/Activation Lock using XenMobile

An end user may return an iOS device to the I.T. department and does not supply their iCloud account information. After a restore, the I.T. department cannot enroll the device as the device cannot be unlocked without iCloud credentials. XenMobile can issue a 'Activation Bypass Code' as per Apple...