ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...

How and when to upgrade VMWare tools

Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...

UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops

With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...

Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront

This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...

How to collect Receiver for Android Logs

Different ways of collecting Receiver logs from Android Device...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

Error "The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."

When trying to launch published application on Mac machine, we get an error"The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."...

Receiver IOS 7.5 - Error launching apps using Citrix receiver 'operation hdxhdk error domain session error 8''

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to launch published apps with RfiOS 7.5.6 .Issue on users using Ipad or iphones...

Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install

When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?

You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...

VMWare VVOL Support With Citrix MCS and PVS

Use of VMware vSphere Virtual Volumes VMware vVOLs with CVAD MCS and PVS environments...

How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

Need to reset the SSL listener certificate on XenMobile

Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...

WEM 4.5 - Users are not Getting Desktop Icons Assigned from WEM

Users are not getting Desktop icons assigned from WEM. Icons should be copied to the user's Desktop from a shared folder as per Action/Assignment configured from WEM server...

App Launch Fails for iOS: "Engine was not loaded.The remote SSL peer sent a handshake failure alert. Error Number: 183."

App Launch Fails for IOS users- Error: "Engine was not loaded. The remote SSL peer sent a handshake failure alert. Error Number: 183."...

Configuring the vDisk Access Mode

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PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The service did not respond to start or control request in a timely fashion. (0x41d)"

While running the Configuration wizard it fails to start the network service. Event viewer shows that the soap service has terminated. Soap service is in stopped state and is not able to start the service. PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The...

XenMobile: How to migrate the Cert Based Auth from existing CA to a new PKI-Infrastructure (With a new Root CA and Issuing CA)?

Existing working two-factor-authentication for XenMobile using cert based auth as the second factor are XenMobile-certificates that are issued by a Windows Enterprise Root CA. This Root CA will be decommissioned and replaced by a new Windows Enterprise Issuing CA that is signed by a new Root CA...

Error: "Cannot Complete Your Request" Due to Incorrect Session Timeout Settings on StoreFront

The following error is displayed due to incorrect session time out settings on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" After Publishing New App or Customizing App’s Icon on StoreFront

The following error is displayed after publishing a new application or customizing an application’s icon on StoreFront: Cannot Complete Your Request...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

Setting ProcMon to run at a lower altitude to capture other filter drivers

If you need to get Procmon's filter to run below us in the filter stack, it has a setting for that. Procmon is usually used to figure out what is happening on the machine, but you do not get to see the activity of things such as virus scanners and unifiltr because they happen at a lower level tha...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

“Appliance license expired” Displayed After Upgrading NetScaler SDX/VPX

The following message is displayed when you logon to NetScaler SDX/VPX UI after upgrading from any version to 12.1-48.13/ 12.0-58.15 : "Appliance license expired"...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

FAQ: XenMobile Server Support

This article contains answers to the frequently asked questions on XenMobile Server Support. General What is XenMobile Server Support? How do I get to the support page on App Controller server? In which version of App Controller Support feature is available? What are the browsers and platforms...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...

Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint

User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...

Unable to open PVS Console after upgrade to 7.17

Unable to open PVS Console after upgrade to PVS 7.17 with error An unhandled exception occurred and the application will exit. Please report the information below. Press Ctrl-C to copy the data to the clipboard. Method not found: '!!0 System.Array.Empty'. Stack Trace: at...

How to configure, deploy, and troubleshoot StoreFront-based assigned application actions in Workspace Environment Management (WEM)

Feature Overview From WEM version 4.6, assigned Applications actions can be applications published from a XenApp & XenDesktop Site. This feature addresses a common customer request to have WEM include the ability to provide published application shortcuts in desktop sessions and through the WEM...

How to regulate Network traffic flow to assure a certain level of quality of service (QoS)

This article describes howTraffic shaping allows you to regulate the network traffic flow to assure a certain level of quality of service QoS...

FAQ: NetScaler SD-WAN Installation and Upgrade

Q: Can I downgrade a NetScaler SD-WAN 4000/5000 appliance to an earlier software release? A : A NetScaler SD-WAN 4000/5000 appliance cannot be downgraded to an earlier release.The appliance should have to be factory reset and provisioned again from scratch. For example, if an appliance is running...

Workspace Environment Management (WEM): Active Directory search improvements in WEM 4.6

Introduction The Active Directory AD system built into the WEM Administration Console and WEM Infrastructure Server has been refactored in WEM 4.6 to improve performance and stability. Although AD searches performed by the WEM Console and WEM Infrastructure server in previous WEM versions have...

StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node

The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...

Improved Control Over the Remote Language Bar for Seamless Published Applications

Introduction This feature enhancement first appears in the XenApp and XenDesktop 7.17 Product Release. Code changes to support this feature were required in Windows VDA version 7.17 and Receiver for Windows 4.11. Using the Receiver for Windows UI, users can now configure whether they want to...

Configuration Wizard fails to complete properly

When running the configuration wizard, after finishing the process, the error shown below might be seen and the PVS server will not be joined correctly to the farm...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

Web Insight Data Not Visible on NetScaler MAS

AppFlow aka Insight has been enabled for the VServer and Services. Enabled Web Insights on NetScaler MAS no data is displayed. Firewall port UDP 4739 is allowed from the NetScaler NSIP/SNIP to the MAS appliance. ULFD was disabled and server was removed...

Error: "One or more issues were detected with your licensing configuration" during XenApp/XenDesktop upgrade to 7.16

When upgrading a Delivery Controller to version 7.16, a Citrix licensing error message might appear "One or more issues were detected with your licensing configuration. If unresolved, such issues will affect users' ability to access applications and desktops after the site upgrade"...

App Layering: Machine Time on a Published Image is Wrong at First Boot

When booting a published machine for instance, the template VM for MCS the first time, the local time for Windows is wrong by hours. The timezone is correct, but the initial time is set incorrectly for that time zone. This can break Windows and Office activation, and potentially cause other...

Error "Packets dropped due to licensed throughput rate being reached" on NetScaler

The following error is recorded in the ns.log file on NetScaler: EVENT Message 62992 0 : "410 packets dropped due to licensed throughput rate being reached"...

How to disable Interrupt Safe Mode in Provisioning Services

How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...

Why cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache Type = "Cache on device hard disk" The block reservation of "Cache on device hard disk" is ONLY 4KB, and it's random I/O. Cache Type = "Cache on device RAM with overflow on hard disk" Since "overflow on hard disk" is vhdx format, the block reservation is 2MB & required for sequential I/O,...

Calculate MSS Value for NetScaler SD-WAN Appliances

By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...