Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D)

On a VDA running on Windows Server 2016, the OS could get into a hung statein a scenario when itis used asa double-hop to other resources and a vGPU is available. This will be observed when wfica32.exe attempts to useGDI +Direct3Drendering called Hybrid mode. The issue was identified as part of O...

How to Create Enrollment Profiles for Android Enterprise

Enrollment profiles control how Android devices are enrolled if Android Enterprise in enabled for your Endpoint Management deployment. Enrollment profiles determine whether Android devices are enrolled as Android Enterprise devices or legacy device administrator devices...

Target Device running on VMware going into hung state with Event - Too many retries Initiate reconnect

Please consider below scenarios and symptoms: VMware6.7 hosts the Target devices. VMXNet3 is attached to the Target devices. Intermittently the Target Devices go into a hung state. Review of the Wireshark trace shows that the Target Device is constantly reconnecting with the Citrix Provisioning...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

On mobile device on-screen keyboard does not appear in ICA/HDX session automatically

On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

Storefront | Unable To Join Secondary Storefront Server To Server Group.

ERROR: Unable to join server in existing server group. Add server failed - Add of server XYZ to server group failed. In event logs we could see 'access is denied' exception while running the command : 'Add-DSCertificateToDSStore'...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Storefront 3.12 CU5 Error: Propagation failed on one or more Servers

PROBLEM: When administrator launches Storefront Management Console and attempts to perform "Propagate Changes" on Servers , the process fails with the following error: Error: Propagation failed on one or more Servers Event logs on Primary Server shows the following event: Event ID 31 An error has...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Logon/Logoff Issues with Citrix Profile Management and Opportunistic Locks (OpLocks)

Slow Logon's Slow Logoff's Sessions never logoff until the Lock is removed Sessions never logon until the Lock is removed Temporary Profiles...

Citrix ADM Ports and URL's That Need To Be Opened for Communication

Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...

Administrators of a different forest are unable to log on to PVS Console

Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...

Google Chrome is crashing within published Desktop sessions

Google Chrome is crashing within published Desktop sessions. Warning message pops-up when launching Google Chrome within published Desktop session: Warning: settings are stored on a network drive. This may result in slowdowns, crashes, or even loss of data...

User Profile Management and Microsoft Store Apps (UWP Apps)

When a user installs an app from the Microsoft Store UWP app onto a Windows 10 VDA with Citrix Profile Management, after a logoff and logon, the application does not persist and must be reinstalled...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

Error: No Licenses Associated with License Authorization Code Found in Licensing Portal

New Citrix Licensing Portal Error Message: “No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”...

User Name and Password Fields are Missing when Configuring a Newly Installed License Server

The License Server Configuration Tool Window does not have the option to enter the username and password for License Administration Console, after the License Server 11.10 is installed. Background Aftersuccessfully installing License Server 11.10, a License Server Configuration Window appears. Th...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

How to lock Chrome to a single site by using Android Enterprise policies ?

This article mentions how to lock Chrome to a singe site and block other traffic using Android Enterprise policies...

Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina

Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...

Error: No Product Licenses Found on the License Server for the Selected Model

When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Unable to start VMs in new Hosts - An emulator required to run this VM failed to start

Unable to start VM with vGPOU assigned on HOST with NVIDIA Card. Getting error: vm-start failed: "An emulator required to run this VM failed to start" Internal LOG: Dec 6 09:10:13 localhost vgpu-211384: demuinitialize: PLUGIN CONFIG: /usr/share/nvidia/vgx/gridp40-1b.conf,gpu-pci-id=0000:d8:00.0De...

Citrix Cloud Connector Upgrade Waiting on .NET 4.7.2 Prerequisite

Navigate to Add/remove programs If you see the Connector version with anything less than version 6.8.0 The installer logs for the connector will be in the following locations: C:\ProgramData\Citrix\WorkspaceCloud\InstallLogs C:\Windows\Temp\CitrixLogs\CloudServicesSetup You may see an error relat...

Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account

When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...

Citrix SDWAN High Availability FAQ

Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...

The Number of vCPUs Assigned To A Guest Causes VIFs To Go Offline

Increasing the number of vCPUs assigned to a VM will reduce the number of available. For instance 10 vCPUs will have 7 active VIFs but 12 vCPUs will only allow 6 active VIFs...

Codec H.265 not working in HDX session

H.265 not getting utilized in the HDX session with the below settings: Followed the link: https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html Studio Policy set: 1. Graphic Status indicator - Disabled 2. Moving Image Compression - Disabled 3. Optimize...

Failed to launch session "session_name". Error code: 2523 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 2000 Standard and Premium Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 2000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

Unable to attach from Citrix Files/Quick Edit into Secure Mail

Facing an issue where you open a number of different file types in Citrix Files/Quick Edit and select "Open In" and select "Copy to Secure Mail" and you receive a "Unable to attach file" error in Secure Mail...

XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

Citrix Hypervisor Export Running VM - Export snapshot to file through CLI

...

Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

Troubleshooting guide for Application and System Hang and Crash Scenarios

This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...

How to Enable SSL on Cloud Connectors to Secure XML Traffic

This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

App Shortcuts with Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. As a Receiver administrator, you can configure Receiver for Windows 4.x to automatically place...

Replace Citrix Licensing Certificate once expired

...

Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...