Session launches fail with Workspace app 2112 for Windows

Some users experience a session launch failure with Workspace app 2112 for Windows. This may happen when administrators configure StoreFront customization for the field "ClientName" in default.ica...

User Profile Management is not saving bookmarks from Microsoft Edge browser

Edge browser bookmarks are not retained in user profile...

Diagnostic data to collect for Citrix Tech Support when a Citrix Browser App fails to launch

To find out what is going wrong when a Citrix browser app fails to launch, tech support needs: Decrypted Fiddler traces, the output from the terminal window, and Citrix Browser debug logs...

Citrix Workspace App - Fresh install/Update operation of CWA App may result in delay for about 10 - 30 mins

CWA Windows app installer gets stuck/hung for an extended time during installation/Updation and eventually succeedsTypically after 10 - 30mins. Users might experience delays in the installer/upgrade workflow...

"Detect Receiver" is shown when launching Storefront URL from Edge or Chrome.

When launching Storefront URL from Edge or Chrome, "Detect Receiver" is shown. This issue doesn't happen within IE Browser...

HSTS Missing From HTTPS Server (RFC 6797) for DDC servers

Security team running Nessus scans are reporting they are being notified of a finding on their controllers - HSTS Missing From HTTPS Server - Nessus Plugin ID 84502 which is a medium finding...

Permissions Required for Service Account to Reset Password of Target Device from PVS console

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How to manage unexpected volumes of logging in Citrix Hypervisor

In Citrix Hypervisor, the log partition can sometimes fill up with excessive logs. This article lists some ways to configure logging to decreasethe volume oflogs...

MAM SDK Migration Unexpected behavior on MDX/MAM SDK app container

Some interaction between managed applications in the same container are not working properly for example, copy and paste, open-in, etc. Scenario 1: Productivity Apps only using Hybrid mode One app on Legacy MDX and one app on MAM SDK. This scenario is not supported and not recommended. Scenario 2...

PVS Target Devices experience long boot times with HP servers and Virtual Connects

When streaming a vDisk to a target device on a hypervisor leveraging HP servers and virtual connects, admins may see longer than usual boot time...

How to Configure an LDAP Monitor on Citrix ADC

This article describes how to configure an LDAP monitor on Citrix ADC...

Driver Disk for Qlogic fastlinq 8.55.13.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.55.13.0 qede| 8.55.13.0 qedf| 8.55.13.0 qedi| 8.55.13.0 qedr| 8.55.13.0 Issues...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

Citrix Provisioning Services - vDisk Version Promotion Results In Failed Boot

After a vDisk version promotion Target Devices cannot successfully boot from the version. The Target might BSOD or hang at the UEFI splash screen. The vDisk version promotion prior to attempting to boot a device may appear to take a long time or cause a console error. The Provisioning servers fro...

SDWAN: Virtual paths are flapping.

The virtual paths are fluctuating from GOOD to BAD/DEAD and vice versa. This can be checked under Monitoring Statistics Path Summary table. The Loss % of upload paths of DC to Branch SDWAN were showing 43 % and 8 % as shown below:...

Citrix gateway plugin executes PowerShell script obfuscated code which might be blocked by Antivirus software

We might see errors somewhat like below in AntiVirus : Event type: Process action blocked Component: Adaptive Anomaly Control Rule name: PowerShell executes obfuscated code Source process: c:\windows\system32\windowspowershell\v1.0\powershell.exe Application : "C:\Program Files\Citrix\Secure Acce...

Hotfix XS82E033 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Sep 09, 2021...

LDAP Bind Account Requirements for Citrix ADC and Citrix Gateway Authentication Features

When using the Lightweight Directory Access Protocol LDAP for authentication features of Citrix ADC and Citrix Gateway, not all accounts can function as the LDAP bind account. Some minimum requirements are necessary when configuring features that use LDAP Authentication such as Citrix ADC system...

NOTICE of STATUS CHANGE ANNOUNCEMENT FOR NETSCALER Traffic Domain BASED FEATURES & FUNCTIONALITIES

Citrix Systems, Inc. announces a Notice of Status Change NSC for Citrix ADC Traffic Domain features and functionalities.Table 1 below explains Citrix ADC life cycle management milestones as well as important information about dates and options during this period. The dates and milestones provided...

Memory Utilization settings applied via WEM are not working

The customer was running WEM version 1811 and upgraded to version 2103 They had memory and CPU utilization settings applied via WEM that were working fine They noticed after the upgrade that memory load in the VDAs started spiking above 80% even though they have set memory optimization rules via...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Citrix App Layering | Start Menu does not respond to left click on Windows 10 when template is published via Azure Connector

Start menu does not respond to left click for VDI's created from a template published via the Azure connector The start menu may respond on first logon - but will always fail on second and subsequent logons After logon we see the following events in the application event logs:...

How to capture trace on ADM

How to capture trace on ADM...

Citrix Provisioning Services - Target Fails To BDM Boot When Running The Imaging Wizard

When using BDM to boot the Master Target Device to capture a new vDisk it fails to boot. With verbose mode enabled in the bootstrap you will see the Target download the bootstrap and then login to a PVS Server at which point it will sit at a black screen indefinitely...

EPA scan getting failed through Safari Full Screen Mode on MacOS

When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...

Heartbeat not seen on one interface of one node in a HA pair

HA setup configured. On one of the nodes, we see that heartbeat not found on interface 0/1. On one of the nodes, when the command "show HA node" is executed, we see the following: Interfaces on which heartbeats are not seen : 0/1 On the other node, we see the following: Interfaces on which...

Endpoint Management | How to generate and import a certificate for a Discretionary CA - PKI

The objective of this article is to show you how to prepare a self-signed certificate so it can be uploaded to Citrix Endpoint Management or XenMobile to be used by a Discretionary CA - PKI...

Session reliability feature doesn't restore session when ICA AppFlow is enabled

Session Reliability Feature Does Not Restore Session When ICA AppFlow is Enabled and NetScaler High Availability Failover Occurs When AppFlow Logging is enabled on NetScaler Gateway virtual server, NetScaler failover causes ICA sessions to disconnect...

How to Configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider

This article describes how to configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider and this article also provides detailed steps to configure Windows Azure to use NetScaler as a Security Token Service STS/ Identity Provider IDP...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

How to use Secure LDAP to Change the User Password in NetScaler Gateway

This article provides information on how to use Lightweight Directory Access Protocol LDAP in NetScaler Gateway to change the users passwords. However, Secure LDAP is required to change the password. Note : Windows Server global catalog port 3268 or secure global catalog port 3269 do not support...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Launched App Stuck In 1 Monitor When 4 Or More Monitors Are Used

When Published Apps are launched through Workspace App and the Endpoint Device is using 4 monitors or more, they always open in the main screen monitor, and once the Published App is moved to another monitor and is maximized, the Published App goes to the original monitor where it started. Whethe...

Citrix ADM: Incorrect status of service under LB "Going out of Service"

When Admin is trying to disable the service of Load balancing V-server from ADM, encounters Going Out of service On ADC same service is being marked OUT OF SERVICE as expected On ADC we see, the status of service correctly changed to "Out of Service": But on ADM, status of service still shows GOI...

Citrix workspace app crashed on MIUI 12.5 devices

After upgrading MIUI to 12.5, the Citrix workspace app keeps crashing. This issue doesn't appear on MIUI 12 and other Android 11 devices...

How to Block MDM Profile Removal on Apple Device Enrollment Program (DEP) devices

By enabling the following setting, Citrix Endpoint Management administrators will be able to prevent users from removing the Mobile Device Management profile from Apple Device Enrollment Program DEP devices...

No audio comes up through MS Edge or Google Chrome as published app

Using MS Edge or Google Chrome as published app, users get no audio through it when playing back audio or video media...

Error: Element Not Found on launching. ica file with Citrix Workspace app (from Microsoft Store)

Note: This issue applies to, Citrix Workspace app Microsoft store. Launching a virtual app or desktop using .ica file with Citrix Workspace app for Windows Microsoft store version leads to “Element not found” Error...

Citrix Applayering - Unable to install Microsoft Office 365 into new layer Packaging machine fails with Error Code 30010-4

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Connection Interrupted, issue reported with different version of Citrix Virtual Apps and Desktops

You may see user sessions are getting disconnected at launch, incomplete ghost session with name "-" is seen on the VDA and Connection Interrupted error for user. if vda have Microsoft defender Anti virus...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

Enable RSA SecurID Authentication for DFA in Storefront

How to Enable RSA SecurID Authentication for DFA in storefront server...

SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy

SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...

No microphone in session via Android

Microphone is not working inside Android mobile application. 2. Audio redirected into the session 3. Citrix GPO applied for client audio redirection 4. Microphone permission is allowed inside android / iOS for Workspace app VDA version 1912.0.1000.24525 Audio/Microphone works via Windows...

How to remove the File Transfer Tab in a Full VPN NetScaler Gateway

How to remove the "File Transfer" Tab to prevent users from downloading files when accessing the environment through the NetScaler Gateway...

CWA HTML5 | Unable to print using Citrix PDF Printer

When trying to print from a published application, the users select the "Citrix PDF Printer" observe the message: "Getting PDF file...." on the bottom right of the webpage but do not see the "Continue print dialog" after which the document would open within a new tab. Additionally, this behavior ...

After Updating to Citrix Workspace App for Windows 1912 CU4 USB Card Readers No Longer Work in Epic

Redirecting Ingenico credit card readers does not work as expected in Epic applications after upgrading to Citrix Workspace App for Windows 1912 CU4...

StoreFront 1912 CU2 - Error when joining StoreFront cluster Event ID 1,2,4 with OS on languages French/German

ID 1,2,4 from Citrix Cluster Join Service in event viewer. The issue is only with SF 1912 LTSR CU1 or above. The issue is specifically with Server OS running language French/German non-english...

Content Switch Virtual Server goes down when the LB VIP bound goes down

The Content Switching Virtual Server goes down if even one of the Load Balancing Virtual Server configured at the back of Content Switch Policy goes down...

Issues with Storefront Authentication via iFrame on SharePoint - SSO & Username + Password do not work

Authentication works if you connect directly to Storefront but it fails when accessingStorefront via iFrame on Sharepoint, You might encounter these errors when Authenticating: SSO fails with error "Unable to log on with the account that you used to log on to the computer" Manual Username+Passwor...