Citrix-ADM using localhost IP 127.0.0.1 to send syslog traffic to Splunk server

Citrix-ADM 13.0 76.29 is noted to be using localhost IP to send Syslog traffic instead of ADM IP to external Syslog server. As a result, Citrix ADM is not able to send the Syslog traffic to Splunk server successfully as seen below. A tcpdump on Citrix ADM also shows traffic is generated and sent...

Citrix Gateway and StoreFront Error After Upgrade "There are no apps or desktops available to you at this time."

Customer had upgraded ADC firmware to 13.0.71.44 from 13.0.58.30 during a change window. Post-upgrade when they authenticate and login to their Citrix Gateway URL and land on StoreFront, they get a blank screen with no applications and desktops being displayed. The issue is seen on all browsers...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

Citrix SF Server Group - Tech Query

Is it possible to change the name of a Storefront Server that already belongs to a Server Group? When a Storefront Server belongs to an SF Server Group, it is not possible to change its name and, it is not recommended to do it even if the Storefront Server does not belong to any SF Server Group d...

Connector Install Failed - A clean install of the new Citrix Cloud Connector is required

Error during Connector install/setup: A clean install of the new Citrix Cloud Connector is required...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

How to Create a Self-Signed SAN Certificate Using OpenSSL on Citrix ADC Appliance

This article describes how to create a self-signed SAN certificate with multiple subject alternate names...

Unable to see the analytics on ADM

Analytics data not visible on ADM...

SDWAN: Virtual paths are flapping.

The virtual paths are fluctuating from GOOD to BAD/DEAD and vice versa. This can be checked under Monitoring Statistics Path Summary table. The Loss % of upload paths of DC to Branch SDWAN were showing 43 % and 8 % as shown below:...

Cloud Connector on Sever 2019 STA Shows Down on Netscaler ADC 12.1

When using Microsoft Server 2019 with the Citrix Cloud Software and using Netscaler ADC 12.1, the Cloud Connectors will show as 'DOWN' for the Secure Ticket Authority STA...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Heartbeat not seen on one interface of one node in a HA pair

HA setup configured. On one of the nodes, we see that heartbeat not found on interface 0/1. On one of the nodes, when the command "show HA node" is executed, we see the following: Interfaces on which heartbeats are not seen : 0/1 On the other node, we see the following: Interfaces on which...

Session reliability feature doesn't restore session when ICA AppFlow is enabled

Session Reliability Feature Does Not Restore Session When ICA AppFlow is Enabled and NetScaler High Availability Failover Occurs When AppFlow Logging is enabled on NetScaler Gateway virtual server, NetScaler failover causes ICA sessions to disconnect...

How to Customize App Shortcuts with Receiver for Windows

As a Receiver administrator, you can configure Receiver for Windows 4.2.100 to automatically place application and desktop shortcuts directly in the Start menu or on the desktop in a similar way that Receiver for Windows 3.4 Enterprise places them. The new shortcut only mode provides a seamless...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

Citrix Hypervisor 8.2 : xe-toolstack-restart causes the PVS VMs to go into PowerState Unknown.

PVS VMs may showPowerState Unknown inCitrix Studio when the toolstack is restarted on the XenServer Hypervisor hosting the VMs. Currently logged in sessions will be unaffected however any new user trying to log may encounter an error as the site is unable to determine if any VMs are powered on an...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

Failed to publish image with platform layer if offload Compositing feature is enabled.

When offload Compositing feature is enabled, you may failed to publish image, which contains a platform layer. ELM log shows the following error: "An unexpected error occurred; export the log files and notify Technical Support that this error occurred."...

Windows does not recognize the VMXNET3 on App layer after upgraded to Windows 10 20H2.

After upgraded to Windows 10 20H2 on OS layer, then add a new version to App layer or platform layer, Windows virtual machine does not recognize the VMXNET3 virtual adapter. In the Windows device manager, you see a message similar to on packing machine: This device cannot start. Code 10 Operation...

Citrix WEM Agent Host Service Initialization failed - event id 0

Wem Agent fails to start - in the event log we see the error: Event id 0 - Agent host Service Initialization Failed...

Error Accessing Citrix Environment Using StoreFront 2.x and HTML5 Receiver 1.3 on Chrome v40 and Later

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users get error when accessing Citrix environment using StoreFront 2.x and HTML5 Receiver 1.3 on...

How to Obtain Fiddler Trace Network Traffic between Receiver for Web and StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

How to Run Provisioning File on Receiver for Android

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes about configuring a store on Receiver for Android by executing a provisioning fil...

How to implement the OverrideIcaClientname feature for StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to implement the OverrideIcaClientname feature for StoreFront 1.2 Receiver...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

On-screen keyboard in the endpoint pops up when the published desktop is launched

When the published desktop is launched, the on-screen keyboard from the client machine appears when clicking on the Start menu or when any keyboard input is needed...

The memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server

According to our observation, the memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server. The whole memory usage of that server is low. memory usage meansPrivate Working Set + Shared Working Set...

Diagnosing an unresponsive Citrix Hypervisor server

This article describes how to diagnose an unresponsive XenServer or Citrix Hypervisor server. If you cannot connect to your Citrix Hypervisor server from XenCenter or other orchestration tool, you can use the steps in this article to attempt to regain access to the unresponsive server and gather...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

Setting automatic reboots when updating the Citrix VM Tools for Windows

When updating your Citrix VM Tools for Windows through Windows Update, multiple VM reboots can sometimes be required to complete the update. If all reboots are not completed, you might temporarily lose your static IP configuration. You can set a registry key that specifies the maximum number of...

Hotfix XS82E013 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

SSL Error 76: "The security certificate was revoked" When Launching an Application Using NetScaler Gateway

When launching an application using NetScaler Gateway, you receive the following error message: "SSL Error 76: The security certificate "FQDN" serial number XXXXXXXXXXXXX was revoked by "CAName". Reason: REASONFORREVOKING"...

Citrix Provisioning Services Boot Degradation With Cylance Protect

1. Target Device TD boot times increase when Cylance Protect 2.1 is installed within the vDisk. The boot delay is after the OS has been delivered to the Target Device and is now resident in RAM. This is after our Target has transitioned from Single IO to Multi IO mode in a BIOS based TD...

Cannot Complete Your Request Error only occurs to certain users connecting from ADC with Azure MFA over to Storefront

Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. On the Storefront Server we see the following Event: Log Name: Citrix Delivery...

Error Message Connection to "ip address" has been lost. Please check your network and try again.

When launch app from ADC on Linux workspace app, it shows below error: Connection to "192... - NETWORK" has been lost. Please check your network and try again...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Driver Disk for Broadcom megaraid sas 07.706.03.00 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer Current Release 7.2 or later who use Broadcom's megaraidsas driver and wish to use the latest version of the following: Driver Module| Version ---|--- megaraidsas| 07.706.03.00 Issues Resolved In this Driver Disk Includes...

Driver Disk for QLogic netxtreme2-7.14.29.1 (bnx2x) - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use QLogic's netxtreme2 bnx2x driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2 bnx2x| 7.14.29.1 Issues Resolved In this Driver Disk Includes gener...

Hotfix XS80E006 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263477 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Ensure that you also installCTX262555 - Hotfix XS80E005 - For...

Hotfix XS81E002 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Hotfix WSS11E001 - For XenServer 6.x with WebSelfService

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Citrix App Layering: Compress Layer Utility

Introduction When layers are created in Unidesk 2.x files are written into the vmdk at the block level. The vmdk being written to is a “Thin” disk but deleted blocks are not freed up before saving the layer. This means that the layer sizer is greater then the actual size of the files required to...

Citrix App Layering 4.x: PVS Image Management

PVS Image Management Utility Some customers that integrate with PVS have asked for a mechanism to reduce possible errors when deploying new versions of vDisks. In PVS there are a few ways to modify the vDisk assigned to PVS targets. You can edit the properties of a target and select a vDisk from...

Citrix Quick Launch v3

Important Note: This tool is for use with XenApp 6.5 /XenDesktop 5.6 and older only. Support for XenApp and XenDesktop 7.5 and later refer toCTX219718. Please note: You can download the required file from the Citrix downloads website by visiting the following...

Citrix Director - DirectorConfig Tool

Citrix Director - DirectorConfig Tool Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Background The DirectorConfig...

MessageHistory

MessageHistory Version 3.0 Created Date: 08/20/2006 Updated Date: 09/25/2013 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Sometimes Citrix Technical Support needs to...

Vulnerability in Citrix Broadcast Server could result in SQL injection

Description of Problem A vulnerability has been identified in the Web-based management interface of Citrix Broadcast Server, a component of the Citrix Application Gateway, that could result in arbitrary SQL query execution. This vulnerability affects the following products: • Citrix Application...

Secure Mail Test Tool

Citrix Endpoint Management, using technology formerly called XenMobile Introduction Secure Mail Test Toolis designed to help troubleshoot the ActiveSync servers for their readiness to be deployed with XenMobile environment. This tool can be used specifically for ensuring the proper functioning of...