Failed to launch session "session_name". Error code: 2523 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

How to Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices

For detailed instructions refer to Citrix Documentation -Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices...

How to reset Secure Hub PIN?

This article explains how an user can reset the Secure Hub PIN if forgotten...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

App Layering/Unidesk: vSphere ESX hosts in Maintenance Mode can unpredictably fail tasks

Tasks for operations on ESX hosts and VMFS datastores fail with errors about hosts losing connection or objects being in the wrong state...

Cannot connect to company network" when accessing O365 accounts

Citrix documentation indicates Secure Mail is supposed to support an MS hosted O365 back end account but user is unable to get a known good O365 account to function with Secure Mail. That same account works fine either via the web or via the Mobile Outlook App but I cannot get it to connect when...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

Attempting to setup UPN authentication instead of SAM. When we hit the Store Front, we get "cannot complete your request".

Attempting to setup UPN authentication instead of SAM. When we hit the StoreFront, we get "cannot complete your request". From inside the network, when accessing the storefront portal directly, able to log in with UPN. Issue appears to be the way the NetScaler is handing the authentication token ...

Excessive Retries Occur when a Provisioning Server Target Device is Deployed on a XenServer Platform

When the Citrix Provisioning Server target device is deployed on a XenServer platform, the device may experience some of the following symptoms: Excessive retries while performing a physical to virtual target build Slow ICA performance when using XenDesktop Freezing or locking with XenDesktop whi...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

How and when to upgrade VMWare tools

Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...

Cannot connect to vCenter from PVS Console using stronger SCHANNEL Protocols, such as TLS 1.2

When running the XenDesktop Setup Wizard or the Streamed VM Wizard, and connecting to a vCenter Server that has been configured to only accept connections using TLS 1.1 or higher, the PVS Console could present an error stating that the Connection was closed. The error shown will have a text simil...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

How to Delete Hosting Connection configured in Citrix Studio

Deleting a connection can result in the deletion of large numbers of machines and loss of data. Ensure that user data on affected machines is backed up or no longer required. Before deleting a connection, ensure that: All users are logged off from the machines stored on the connection. No...

Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Overview The removal of NPAPI support by Firefox will affect user experience for users who access...

Setting Azure Accelerated Networking on an ELM deployed before version 4.13

Prior to App Layering 4.13, the ELM was provisioned with a NIC that did not have Azure Accelerated Networking enabled. This feature was not fully supported by Microsoft on Linux guests prior to this point. Please note that upgrading to App Layering 4.13 will NOT change the NIC configuration. The...

VMWare VVOL Support With Citrix MCS and PVS

Use of VMware vSphere Virtual Volumes VMware vVOLs with CVAD MCS and PVS environments...

How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

Receiver for Android - Error Code 546 or 547

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users see one of the following error codes when trying to add a PNA or XenApp store to Receiver for...

App Launch Fails for iOS: "Engine was not loaded.The remote SSL peer sent a handshake failure alert. Error Number: 183."

App Launch Fails for IOS users- Error: "Engine was not loaded. The remote SSL peer sent a handshake failure alert. Error Number: 183."...

Configuring the vDisk Access Mode

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Delay with touch screen swipe in HDX session from touch screen device when using Receiver for Windows

When using a touch screen device such as Microsoft surface pro which utilizes the full receiver for windows client users notice a delay when using the touch screen swipe feature in the session. This delay is most obvious when using the finger or a stylus pen to draw in an application such as MS...

Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront

The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

Setting ProcMon to run at a lower altitude to capture other filter drivers

If you need to get Procmon's filter to run below us in the filter stack, it has a setting for that. Procmon is usually used to figure out what is happening on the machine, but you do not get to see the activity of things such as virus scanners and unifiltr because they happen at a lower level tha...

How To Change the Unidesk(2.x and 3.x) / App Layering(4.x) appliance IP addresses

The IP address can be changed on Unidesk appliances and the App Layering ELM appliance through the administrator login...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

SD-WAN SNMP OID

This article will describe how to retrieve OID's from SD-WAN MIB file. As the other 3rd party SNMP tools needs OID to receive alerts from the SD-WAN for monitoring...

How to Troubleshoot Citrix License Server

Every Citrix product environment must have at least one shared or dedicated License Server. Servers running Citrix products contact the License Server to obtain licenses when users connect. License files must be on the License Server that is associated with the product you are licensing. The...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...

Unable to open PVS Console after upgrade to 7.17

Unable to open PVS Console after upgrade to PVS 7.17 with error An unhandled exception occurred and the application will exit. Please report the information below. Press Ctrl-C to copy the data to the clipboard. Method not found: '!!0 System.Array.Empty'. Stack Trace: at...

NetScaler Kerberos WIKI - Troubleshooting

Troubleshooting details for Kerberos Constrained Delegation and Authentication related issues on NetScaler...

How to clone a XenMobile over Hyper - V 2016?

Clone a XenMobile node over Hyper - V 2016...

Native Receiver Access to Internal and External Store with Always-on NetScaler Gateway VPN Fails

User is connected to LAN and Receiver is accessing StoreFront directly or via LB. When moveing from LAN to Internet, Always-on VPN gets connected automatically. Now trying to launch an app results in error "There was a problem connecting: Store name". Trying to refresh the Receiver results in err...

Workspace Environment Management (WEM): Active Directory search improvements in WEM 4.6

Introduction The Active Directory AD system built into the WEM Administration Console and WEM Infrastructure Server has been refactored in WEM 4.6 to improve performance and stability. Although AD searches performed by the WEM Console and WEM Infrastructure server in previous WEM versions have...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

[Citrix Gateway Trace Study] – LDAP Authentication

This trace study looks at how LDAP authentication to the Citrix Gateway works, using a user called "garyca" as an example. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 LDAP/AD server:192.168.0...

Secure Hub Authentication Loop with Pin configured

The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

Improved Control Over the Remote Language Bar for Seamless Published Applications

Introduction This feature enhancement first appears in the XenApp and XenDesktop 7.17 Product Release. Code changes to support this feature were required in Windows VDA version 7.17 and Receiver for Windows 4.11. Using the Receiver for Windows UI, users can now configure whether they want to...

Citrix Workspace App for Linux: How to trust a CA certificate?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...

FAQ: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints?

Q: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints? A : Customers will occasionally change the CPU and RAM settings for their Unidesk appliances. We recommend leaving these at the values defined in the original OVF files: 2 CPUs...

How to gracefully shutdown SD WAN

This articles talks about the procedure on how to shutdown the SD WAN when there is any maintenance activity in place in the DC or Branch...

EPA for device certificate check fails on NetScaler

Users get the error "access denied" after EPA scan even with valid certificates available in the store...

Unable to install Secure Mail Public version for iOS - Incompatible app

Issue --------------- Unable to install Secure Mail Public version for iOS - Incompatible app Logs ------------- Xcode Logs Dec 14 09:29:52 iPhone WorxMailAppStore985 : -NSFileManagerMdxEncryption ctxRemoveItemAtPath:error:: errno=2 Dec 14 09:29:52 iPhone WorxMailAppStorelibsqlite3.dylib985 : BUG...

SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN

MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...

Blocking Windows Update from going to the next Windows 10 Feature Update (for example 1703 or 1709)

Citrix App layering, and probably other Citrix products, may not yet support the very latest version of Windows 10. For instance, Windows 10 1703 Creators Edition was not supported in App Layering until version 4.8. Unfortunately, "Feature Updates" are hard to block, because the Windows Update UI...

Web Insight Data Not Visible on NetScaler MAS

AppFlow aka Insight has been enabled for the VServer and Services. Enabled Web Insights on NetScaler MAS no data is displayed. Firewall port UDP 4739 is allowed from the NetScaler NSIP/SNIP to the MAS appliance. ULFD was disabled and server was removed...